The Key Smartcard Customer information February 2018 - Southern Railway

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The Key Smartcard Customer information February 2018 - Southern Railway
The Key
Smartcard
Customer information
February 2018
The Key Smartcard Customer information February 2018 - Southern Railway
The Key Smartcard                                                                                                                      Customer Information

                                                                                       Benefits of The Key Smartcard:
                                                                                       Easy to use: Buy season tickets for The Key Smartcard in
                                                                                       advance online then touch in at the gate or validator to collect
                                                                                       Save time: No more queues or waiting for tickets to arrive, just
                                                                                       touch in and travel
                                                                                       Increased security: The Key Smartcard is registered in your
                                                                                       name so if it’s lost or stolen the card can be blocked and a
                                                                                       replacement issued free of charge
                                                                                       No deposit: The Key Smartcard is completely free

                                                                                       Where can I use The Key Smartcard?
                                                                                       Season Tickets on The Key Smartcard can be used on most
Your ticket just got smarter                                                           of our network providing you start your journey outside the
                                                                                       London Travelcard area. Please see our key network map for
Our smartcard ‘The Key Smartcard’ is now available on a
                                                                                       details.
number of routes across Gatwick Express, Great Northern,
Southern and Thameslink including the London Travelcard area.                          In addition:
To use The Key Smartcard you will need to:                                             •    Single and return tickets are available on the Southern
•    Register and buy a ticket online                                                       part of the network only

•    Receive your Key Smartcard                                                        •    keyGo can be used on most of our network, on Gatwick
                                                                                            Express, Thameslink, Great Northern and Southern
•    To travel, simply tap in and out at either end of your                                 services only
     journey – simple!
                                                                                       •    The origin of the ticket must always be from outside the
•    When your ticket runs out, buy again online or from one of                             London area as tickets can only be collected from gatelines
     our ticket machines outside of London.                                                 or validators at stations outside of London
So that your card works as effectively as possible, you
need to ensure that you only tap your key card onto the                                How can I get a key card?
reader avoiding ‘card-clash’ with Oyster and contactless                               To get The Key Smartcard you need to register for an online
payment cards.                                                                         account at greatnorthernrail.com, southernrailway.com or
                                                                                       thameslinkrailway.com. If you are already registered, click on
                                                                                       ‘apply for key smartcard’ from the options on the left hand side
                                                                                       and follow the instructionse
                                                                                       The Key Smartcard is free and will be sent to you by post in
                                                                                       3-5 working days. Once you’ve received it, it’s ready to use.

    Where to buy a ticket for your
                                                                               Online                                   Station ticket machine
           Key Smartcard
 Annual Seasons (including travelcards)                                            3                                                     ✘
 Monthly Seasons (including travelcards)                                           3                                                     3
 Weekly Seasons (including travelcards)                                            3                                                     3
 **keyGo                                                                           3                                                     ✘
Single and Return tickets
Available only on Southern/Gatwick Express routes. Anytime/Off-peak single and return tickets can be purchased online or at the station at the self-service ticket
machine. Other single and return ticket types are not currently available
*keyGo works on a continuous authority payment which allows the customer to use their card much like contactless payment or Oyster PAYG.
The Key Smartcard Customer information February 2018 - Southern Railway
The Key Smartcard                                                                                              Customer Information

How do I buy a ticket?                                                Using your ticket
You can buy a ticket when you register and your Key Smartcard         Touch in at the start of your journey by holding the key
will arrive with the ticket pre-loaded in 3 – 5 working days. After   smartcard against the gateline reader to open the gates.
that, tickets can be purchased from our website or from ticket        Where there are no gates, hold your card against the
machines outside the London Travelcard area. If you purchase          freestanding validator.
online, you will need to allow at least 2 hours between ordering      When you finish your journey or if you break your journey
your ticket and collecting it from the gateline or validator at the   en route, you should repeat the process by holding your card
station. Above is the list of tickets currently available on The      against the gateline reader or freestanding validator.
Key Smartcard by purchase method and route.                           When changing onto underground and TfL services within a
Collecting your ticket                                                station, please use the platform validators to end your rail
                                                                      journey with your key and start your Oyster card journey, for
When you purchase your ticket online you will be asked to
                                                                      example at Farringdon, Old Street and Moorgate. Even if you
nominate a station to collect your ticket from. This will always
                                                                      have a Travelcard on your key, the validator tap enables us to
need to be a station outside of London (see key network
                                                                      verify any delays experienced on your journey..
map). You will only be able to collect your ticket from your
nominated station which will default to your origin station           Ticket checks
unless you select an alternative.b                                    On-board staff may ask to check your ticket using a handheld
When you arrive at the station you should touch your key card         reader. This will check to see that you have a valid ticket loaded
on the gateline reader or the freestanding validator to collect       onto your card.
your ticket..                                                         If you hold a season ticket you may also need to produce
                                                                      photographic identification to prove that the ticket you hold on
                                                                      your smartcard belongs to you. Suitable forms of identification
                                                                      include a pink photocard (which can be obtained from ticket
                                                                      offices), a passport or a driving licence. If you are using your
                                                                      season ticket on another operator’s services, you will need to
                                                                      obtain a pink photo card if you don’t already hold one..
The Key Smartcard Customer information February 2018 - Southern Railway
The Key Smartcard                                                                                              Customer Information

FAQs                                                                   Which railcards can I use with The Key Smartcard?
Is my key transferable to other people?                                Where applicable, Railcards can be used with eligible tickets
No, your key is not transferable and can only be used by the           bought for The Key Smartcard. Please ensure you select
person whose name is on the card. For your own security, your          your railcard type when you buy your key tickets online or
key will be retained if someone else other than you is found to        at self-service machines. Railcard discounts are not valid on
be using it.                                                           season tickets.

How do I get a replacement key if it is lost or stolen?                Can I still get a key if I don’t have access to the website?

If your key stops working or it’s lost or stolen, we’ll block it and   No, you must sign up for The Key Smartcard online.
send a free replacement to your registered address. Log in to          Is there a limit on how many tickets I can buy for
your account or visit a ticket office to cancel your existing card.    The Key Smartcard?
We’ll give you up to 3 free replacements over 12 months. Any           Yes, The Key Smartcard can hold up to 5 tickets at a time.
subsequent replacements will need to be investigated and we            However, when buying online only one ticket can be purchased
may need to retain your card.                                          per transaction.You can buy additional tickets once you’ve
What happens if I leave my key season ticket at home?                  collected a ticket on to your key at a card reader.

If you leave your key card at home and it holds your season            When buying from a self-service ticket machine, you can buy
ticket, you should buy a day return ticket from the ticket office,     multiple tickets (maximum 4) in one transaction.
then claim a refund on the day ticket from the ticket office as        What is keyGo?
soon as possible. This will be free on the first occasion in a         keyGo allows you to use your Key Smartcard much like Pay As
12 month period.                                                       You Go Oyster. Further information can be found at
Are the cheapest fares always available on                             greatnorthernrail.com/keygo
The Key Smartcard?                                                     southernrailway.com/keygo
Currently not all fares are available on The Key Smartcard.            thameslinkrailway.com/keygo
There are certain point to point fares, particularly those to or
from other operator’s stations which we are not able to sell at
this time. Therefore in some cases alternative fares may be
available on paper. If you are making an online purchase you
should de-select the ‘key smartcard fares’ option to see the full
range of fares available.
How can I get a refund for a tciket on my Key Smartcard?
Visit the refund section of our websites and complete the
webform for KeySmartcard refunds. We will contact you within
28 days of receiving your request.
For refunds on tickets bought using a self-service ticket
machine, please call either Southern Customer Services on
03451 27 29 20 or Thameslink and Great Northern Customer
Services on 0345 026 4700.
Can I claim compensation for delayed journeys when
travelling with The Key Smartcard?
If your train journey is delayed by more than 15 minutes or
more you can claim compensation under our Delay Repay
scheme. with The Key Smartcard you can benefit from Auto
Delay Repay. We can in many cases, tell when you may
have been delayed and let you know when you’re owed
compansation.
Note: There is no compensation scheme for delays on
bus journeys.
For further details please visit:
greatnorthernrail.com/delayrepay
southernrailway.com/delayrepay
thameslinkrailway.com/delayrepay
King’s Lynn

Where can I travel with The Key Smartcard?                                                                                                                                                                                                                                                                                                                    Watlington

                                                                                                                                                                                                                                                                                                                                                              Downham Market

                                                                                                                                                                                                                                                                                                                                                              Littleport
This is a general guide to where the Key Smartcard can be used on our network.
To use your Key Smartcard you’ll need to start your journey by collecting or buying                                                                                                                                                                                                                                                                         Ely
your ticket from stations outside of the London area (stations highlighted yellow).
                                                                                                                                                                                                                                                                                                                                                              Waterbeach
For information about KeyGo please refer to the KeyGo map.
                                                                                                                                                                                                                                                                        Peterborough                                                                          Cambridge North
Always remember to touch in and out on every journey.

                                                                                                                                                                                                                                                                           Huntingdon                                                                         Cambridge

The Key Smartcard is
                                                                                                                                                                                                                                                                              St. Neots                                                                 Foxton
valid on these routes                                                                                                                                                   Milton Keynes Central                                       Bedford
                                                                                                                                                                                                                                                                                                                                              Shepreth
The Key Smartcard is                                                                                                                                                                                                                                                              Sandy
                                                                                                                                                                                                                                                                                                                                     Meldreth
not valid on these routes                                                                                                                                                                                                           Flitwick
                                                                                                                                                                        Bletchley                                                                                         Biggleswade                                       Royston

                                                                                                                                                                                                                                 Harlington                                                                       Ashwell & Morden
                           Collect and             Single destination            Use travelcard
                        buy Key Smartcard                                         on the Key                                                                                                                                                                                     Arlesey                  Baldock
                                                   tickets available                                                                                                    Leighton Buzzard
                             products                                             Smartcard                                                                                                                                        Leagrave                                                       Letchworth Garden City
                                                                                                                                                                                                                                                                               Hitchin

                                 ✘                         ✓                              ✓                                                                             Tring
                                                                                                                                                                                                                                        Luton             Luton
                                                                                                                                                                                                                                                         Airport
                                                                                                                                                                                                                                                                           Stevenage
                                                                                                                                                                                                                                                                                                   Watton-at-Stone
                                                                                                                                                                                                                   Luton Airport Parkway                                    Knebworth
                                                                                                                                                                                                                                                                                                            Hertford North
                                                                                                                                                                                                                                                                         Welwyn North
                                 ✓                         ✓                              ✓                                                                             Berkhamsted                                                  Harpenden                 Welwyn Garden City
                                                                                                                                                                                                                                                                                                             Bayford

                                                                                                                                                                                                                                                                               Hatfield                      Cuffley
                                                                                                                                                                                                                                 St. Albans City
                                 ✘                         ✘                              ✓                                                                             Hemel Hempstead
                                                                                                                                                                                                                                                                         Welham Green                        Crews Hill

                                                                                                                                                                                                                                           Radlett                      Brookmans Park                       Gordon Hill

                                                                                                                                                                                                                                                                            Potters Bar                       Enfield Chase
                                 ✘                         ✘                              ✘                                                                             Watford Junction                             Elstree & Borehamwood                                Hadley Wood                         Grange Park
                                                                                                                                                                                                                                                                           New Barnet
                                                                                                                                                                                                                              Mill Hill Broadway                                                              Winchmore Hill
                                                                                                                                                                                                                                                                         Oakleigh Park
Other train operators may provide additional services along some of our routes.                                                                                                                                                                                                                           Palmers Green
                                                                                                                                                                        Harrow & Wealdstone                                                Hendon                       New Southgate
                                                                                                                                                                                                                                                                                                  Bowes Park
                                                                                                                                                                                                                                   Cricklewood                                        Alexandra Palace
                 Travelcards on the Key Smartcard can be used on services of any operator within
                 the Travelcard area. For journeys that occur entirely within the yellow                                                                                                                                                                                      Hornsey
                                                                                                                                                                        Wembley Central                                      West Hampstead
                 shaded area, use contactless or Oyster for Pay As You Go travel.                                                                                                                                                 Thameslink                         Harringay

                                                                                                                                                                                                                                                           Finsbury Park
                                                                                                                                                                                                                                 Kentish Town                   Drayton Park                                    Travelcards on The Key
                                                                                                                                                                                                                                                                     Highbury & Islington                       Smartcard can be used on
                                                                                                                                                                                                                                     London                London         Essex Road
                                                                                                                                                 Shepherd’s Bush
                                                                                                                                                                                                                                                                                                                services in the shaded area.
                                                                                                                                                                                                                   St. Pancras International               King’s Cross        Old Street
                                                                                                                                                                                                                                    Farringdon                                       Moorgate                 For journeys that begin & end
                                                                                                                                                                                                                                                                                                              within the yellow shaded area,
                                                                                                                                                                                                                                City Thameslink                                                               use contactless or Oyster for
                                                                                                                                                                                                                            London Blackfriars                                                                Pay As You Go travel.
                                                                                                Kensington (Olympia)
                                                                                                                                                                                                                                                                                                                                                       RIVER         THAMES

                                                                                                                                                                                                                                                          London Bridge
                                                                                                                                 London Victoria                                                                                       South
                                                                                                      West Brompton                                                                                                                 Bermondsey                                     Deptford       Greenwich
                                                                                                                                                                                   Elephant & Castle                                                                                                       Maze Hill
                                                                                                                                                                                                                                                                                                                    Westcombe Park
                                                                                                                                                                                                                                 Queens Road
                                                                                                                                                                                                                                 Peckham                                                                                     Charlton
                                                                                                                                                                                                                                                          New Cross Gate
                                                                                                      Imperial Wharf
                                                                                                                                            Battersea Park                                                                      Peckham                                                                                               Woolwich Arsenal
                                                                                                                                                                                                           Denmark Hill         Rye                                                                                                               Plumstead
                                                                                                                                                                                                                                                                          Crofton Park
                                                                      RIVER        THAMES                                                                                                                                            Nunhead                                                                                                             Abbey Wood
                                                                                                                                                                         Loughborough Junction
                                                                                                                                                                                                                                                          Brockley
                                                                                                                                                                                                                                                                                        Catford                                                                    Slade Green
                                                                                                                                                                                                                              East Dulwich
                                                                                                                                                                                         Herne Hill
                                                                                                                                                                                                                     North Dulwich                        Honor Oak Park
                                                                                                                                                                                                                                                                                              Bellingham                                                                         Dartford

                                                                                                                                             Clapham                                                                                                      Forest Hill                                                                                                                   Stone Crossing
                                                                                                                                             Junction                                     Tulse Hill
                                                                                                                                                         Wandsworth                                                                                                                           Beckenham Hill
                                                                                                                                                         Common                                                                                           Sydenham                                                                                                                           Greenhithe for Bluewater
                                                                                                                                                                                   Streatham                    West
                                                                                                                                                                  Balham               Hill                    Norwood                                                                                                                                                                       Swanscombe
                                                                                                                                                                                                                                                                                              Ravensbourne
                                                                                                                                                                                                                             Gipsy Hill
                                                                                                                                                                                                         Streatham                                                                                                                                                                           Northfleet
                                                                                                                                                                                                                                          Crystal
                                                                                                                                                                                                                                          Palace
                                                                                                                                                                                                                                                          Penge West                                                                                                                         Gravesend
                                                                                                                                                                                                                                                                                                   Shortlands
                                                                                                                                               Haydons Road Tooting                                      Streatham Common                                 Anerley
                                                                                                                                                                                                                                                                                                            Bromley South                                                                    Higham
                                                                                                                      Wimbledon                                                                                                                                                   Beckenham
                                                                                                                                                                                                               Norbury                                                            Junction
                                                                                                                                                                                                                                                             Birkbeck                                                  Bickley                                                               Strood
                                                                                                                                                                                                                    Thornton Heath
                                                                                                                                                                        Mitcham Eastfields                                       Selhurst                                                                                        St. Mary Cray                                               Rochester
                                                                                                              Wimbledon Chase
                                                                                                                                                               Mitcham Junction                                                                           Norwood Junction                               Petts Wood                        Swanley
                                                                                                                  South Merton                                                                                                                                                                                                                                                               Chatham
                                                                                                                                                               Hackbridge
                                                                                                                 Morden South                                                                                                                                                                             Orpington                                Eynsford                                  Gillingham
                                                                                                                                                               Carshalton                                                                                 East Croydon
                                                                                                                                                                                         Wallington       Waddon             West Croydon
                                                                                                                        St. Helier                                                                                                                        South Croydon                                                                            Shoreham                                  Rainham

                                                                                                                Sutton Common                                       Carshalton Beeches                                                                    Sanderstead          Riddlesdown
                                                                                                                                                                                                                                                                                                                                                   Otford
                                                                                                                                            West Sutton
                                                                                                                                           Sutton                                                                                                         Purley Oaks                     Upper Warlingham
                                                                                                                                                                  Belmont                                                                                 Purley                             Woldingham                                            Bat & Ball
                                                                                                                                                                                                                       Coulsdon
                                                                                                                                                Cheam                                             Woodmansterne         Town Reedham                       Kenley           Whyteleafe
                                                                                                                                                                        Banstead                                                                                                                    Oxted                                          Sevenoaks
                                                                                                                                              Ewell East                                                                                                                            Whyteleafe
                                                                                                                                                                                                       Chipstead                                          Coulsdon South                South                                                                                               Ashford
                                                                                                                                                                        Epsom Downs                                                                                                                    Hurst Green
                                                                                                                                                    Epsom                                    Kingswood                                                    Merstham                                                                                                                          International
                                                                                                                                                                                                                                                                                        Caterham
                                                                                                                                                 Ashtead                            Tadworth                                                              Redhill
                                                                                                                                                                                                                                                                                                               Edenbridge                 Leigh                                             Ham Street
                                                                                                                                            Leatherhead             Tattenham
                                                                                                       London Road                                                    Corner                                                     Reigate                  Earlswood            Nutfield Godstone                Edenbridge Penshurst          Tonbridge                                     Appledore
       Southampton Central
                                                                                     Guildford          (Guildford)         Horsley            Bookham                                                                                                                                                          Town
            St. Denys*                                                                                                                                                                                                                                    Salfords                                                                                                                          Rye
                                                                                                                 Clandon             Effingham                                                                                                            Horley                            Lingfield           Hever
                         Southampton Airport Parkway                                                                                                            Box Hill & Westhumble
                                                                                                                                      Junction                                                                                                                                                                                                                                              Winchelsea
               rne                                                                                                                                                                                                                                        Gatwick Airport                   Dormans             Cowden
          itte                       Eastleigh                                                                                                                 Dorking
        *B on                                                                                                               Dorking†                                                                                                                                                                                                                                                        Doleham*
              t                                                                                                                                                                                                                                           Three Bridges             East Grinstead              Ashurst
        Wools                                                                                                              Deepdene
      *             ng                                                                                                                        Holmwood                                                                                                                                                                                                                                      Three Oaks
               o li                                                                                                                                                                                                                                                                                             Eridge
          *Sh         etle
                           y
                                                   m       r                                                                                        Ockley                                                                    Crawley
                  *N mble                      eha     ste                                                                                                                                                                                                Balcombe                                                                                                                          Ore
                          a
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                                  n         Far rtche                                                                                                                                                                                                                                                           Crowborough
                             ur      ic         Po sham                                                                                        Warnham                     Littlehaven                             Ifield                                 Haywards Heath                                                                                                            Hastings
                         *B wanw                    Co                                                                                                                                                                                                                                                          Buxted
                                S                                                                                                                                                                                                                         Wivelsfield                                                                                                         St. Leonards Warrior Square
                                         Hilsea                                                                                                                                               Faygate
                                                       n                                                                         Christ’s Hospital                                                                                                                                                              Uckfield                                               Bexhill
                                  Fratton           pto t                                                                                                     Horsham                                                                Burgess Hill                  Plumpton
                  Portsmouth                    ham avan on                                                                  Billingshurst                                                                                                                                                                                                                      Collington
                  & Southsea                Bed      H ngt           h                                                  Pulborough
                                                         rbli     ort e                                                                                                                                                                   Hassocks                            Cooksbridge                                                                  Cooden Beach
       Portsmouth                                    W Emsw ourn e
                                                       a                                                            Amberley                                                                                                                                                                                                                          Normans Bay
                                                                 thb   urn                                                                                                                                                          Preston Park
       Harbour                                                Sou utbo sham e                                   Arundel
                                                                                                                                                                                                                                                                    Moulsecoomb                         Glynde Berwick Polegate                 Pevensey Bay
                                                                    N   Bo ourn
                                                                             b      ter                                                                                                                                                                                                                                                   Pevensey & Westham
                                                                         Fish iches                                                  Sea                ing               ing               Sea   k   te     e       n
                                                                             Ch                 ham   For
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                                                                                                                       ering       y-         Sea
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                                                                                                                                                    rth orthin orth
                                                                                                                                                                                   ing
                                                                                                                                                                                     c    -    wic sga rtslad ringto                      Ho
                                                                                                                                                                                                                                            ve               London               Falmer    Lewes
                                                                                          Bar
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                                                                                                                   gm          g-b        n-o    Wo                              Lan m-by South isher   Po                                                   Road                                                          Hampden Park
                                                                                                                 An        rin         gto West         W ast W                         a       F            Ald                                    Brighton (Brighton)
                                                                                                                        Go        rrin                     E                        reh                                                                                                             Southease
                                                                                                                               Du                                               Sho                                                                                                                                                   Eastbourne
                                                                    Bognor Regis          Littlehampton                                                                                                                                                                                             Newhaven Town
                                                                                                                                                                                                                                                                                                         Newhaven Harbour
                                                                                                                                                                                                                                                                                                                           Bishopstone
                                                                                                                                                                                                                                                                                                                                        Seaford
King’s Lynn

Where can I travel with keyGo?                                                                                                                                                                                                                                                                                                                                 Watlington

                                                                                                                                                                                                                                                                                                                                                               Downham Market

                                                                                                                                                                                                                                                                                                                                                               Littleport
This is a general guide to where the keyGo can be used on our network.
After registering for keyGo you must make your first journey from a station                                                                                                                                                                                                                                                                                  Ely
outside of the London travel area (stations with a yellow dot).

Always remember to touch in and out on every journey.                                                                                                                                                                                                                                                                                                          Waterbeach

Where your journeys occur within the yellow London travel area, we will Price Match                                                                                                                                                                                        Peterborough                                                                        Cambridge North
with the equivalent Oyster zone day fare or Travelcard price.

                                                                                                                                                                                                                                                                              Huntingdon                                                                       Cambridge
keyGo is valid on
these routes                                                                                                                                                                                                                                                                     St. Neots                                                               Foxton
                                                                                                                                                                          Milton Keynes Central                                        Bedford
                                                                                                                                                                                                                                                                                                                                                Shepreth
Collect keyGo by making                                                                                                                                                                                                                                                              Sandy
                                                                                                                                                                                                                                                                                                                                        Meldreth
your first journey                                                                                                                                                                                                                     Flitwick
                                                                                                                                                                          Bletchley                                                                                          Biggleswade                                       Royston
keyGo is not valid                                                                                                                                                                                                                                                                                                   Ashwell & Morden
on these routes                                                                                                                                                                                                                     Harlington
                                                                                                                                                                                                                                                                                    Arlesey                  Baldock
                                                                                                                                                                          Leighton Buzzard                                            Leagrave
London travel                                                                                                                                                                                                                                                                                        Letchworth Garden City
                                                                                                                                                                                                                                                                                  Hitchin
area
                                                                                                                                                                                                                                           Luton             Luton            Stevenage
Metrobus and                                                                                                                                                              Tring                                                                             Airport                                   Watton-at-Stone
                                                                                                                                                                                                                      Luton Airport Parkway                                    Knebworth
Brighton & Hove buses
                                                                                                                                                                                                                                                                                                               Hertford North
                                                                                                                                                                                                                                                                            Welwyn North
Other train operators may provide additional services along some of our routes.                                                                                                                                                                                                                                 Bayford
                                                                                                                                                                          Berkhamsted                                                   Harpenden                 Welwyn Garden City
                                                                                                                                                                                                                                                                                  Hatfield                      Cuffley
                                                                                                                                                                                                                                      .
keyGo is valid for use on:                                                                                                                                                                                                          St Albans City
                                                                                                                                                                                                                                                                            Welham Green                        Crews Hill
• Gatwick Express                                                                                                                                                         Hemel Hempstead
                                                                                                                                                                                                                                              Radlett                      Brookmans Park                       Gordon Hill
• Great Northern
• Southern and                                                                                                                                                                                                                                                                 Potters Bar                      Enfield Chase

• Thameslink services                                                                                                                                                     Watford Junction                              Elstree & Borehamwood                                Hadley Wood                        Grange Park
• Great Western between:                                                                                                                                                                                                                                                      New Barnet
                                                                                                                                                                                                                                 Mill Hill Broadway                                                             Winchmore Hill
   - Redhill and Dorking Deepdene
   - Warblington and Brighton                                                                                                                                                                                                                                               Oakleigh Park
                                                                                                                                                                          Harrow & Wealdstone                                                                                                                Palmers Green
• Metrobus and Brighton & Hove buses                                                                                                                                                                                                          Hendon                       New Southgate
                                                                                                                                                                                                                                                                                                     Bowes Park
It is not valid on Transport for London or other train operator’s services.
                                                                                                                                                                                                                                      Cricklewood                                        Alexandra Palace
                                                                                                                                                                                                                                                                                 Hornsey
                                                                                                                                                                          Wembley Central                                       West Hampstead
                                                                                                                                                                                                                                                                        Harringay
                                                                                                                                                                                                                                                                                                           London travel
                                                                                                                                                                                                                                     Thameslink
                                                                                                                                                                                                                                                              Finsbury Park

                                                                                                                                                                                                                                                                                                               area
                                                                                                                                                                                                                                    Kentish Town                   Drayton Park
                                                                                                                                                                                                                                                                        Highbury & Islington
                                                                                                                                                                                                                                        London                London         Essex Road
                                                                                                                                                   Shepherd’s Bush                                                    St. Pancras International               King’s Cross        Old Street
                                                                                                                                                                                                                                       Farringdon                                       Moorgate

                                                                                                                                                                                                                                   City Thameslink
                                                                                                                                                                                                                               London Blackfriars
                                                                                                  Kensington (Olympia)
                                                                                                                                                                                                                                                                                                                                                        RIVER         THAMES

                                                                                                                                                                                                                                                             London Bridge
                                                                                                                                   London Victoria                                                                                        South
                                                                                                        West Brompton                                                                                                                  Bermondsey                                     Deptford
                                                                                                                                                                                                                                                                                                        Greenwich
                                                                                                                                                                                      Elephant & Castle
                                                                                                                                                                                                                                                                                                                   Maze Hill
                                                                                                                                                                                                                                    Queens Road                                                                              Westcombe Park
                                                                                                                                                                                                                                    Peckham                  New Cross Gate
                                                                                                        Imperial Wharf                                                                                                                                                                                                               Charlton
                                                                                                                                              Battersea Park                                                                       Peckham
                                                                                                                                                                                                              Denmark Hill         Rye                                                                                                       Woolwich Arsenal
                                                                                                                                                                                                                                                                             Crofton Park
                                                                        RIVER        THAMES                                                                                                                                             Nunhead                                                                                                        Plumstead
                                                                                                                                                                           Loughborough Junction
                                                                                                                                                                                                                                                             Brockley
                                                                                                                                                                                                                                                                                           Catford
                                                                                                                                                                                                                                 East Dulwich                                                                                                                          Abbey Wood
                                                                                                                                                                                            Herne Hill
                                                                                                                                                                                                                        North Dulwich                        Honor Oak Park                                                                                                  Slade Green
                                                                                                                                                                                                                                                                                                 Bellingham
                                                                                                                                                                                                                                                                                                                                                                                    Dartford
                                                                                                                                               Clapham                                                                                                       Forest Hill
                                                                                                                                               Junction                                      Tulse Hill                                                                                                                                                                                    Stone Crossing
                                                                                                                                                           Wandsworth                                                                                                                            Beckenham Hill
                                                                                                                                                           Common                                                                                            Sydenham
                                                                                                                                                                                      Streatham                    West                                                                                                                                                                           Greenhithe for Bluewater
                                                                                                                                                                    Balham                Hill                    Norwood
                                                                                                                                                                                                                                                                                                 Ravensbourne                                                                                     Swanscombe
                                                                                                                                                                                                                                Gipsy Hill
                                                                                                                                                                                                            Streatham
                                                                                                                                                                                                                                             Crystal
                                                                                                                                                                                                                                             Palace                                                                                                                                               Northfleet
                                                                                                                                                                                                                                                             Penge West
                                                                                                                                                                                                                                                                                                      Shortlands                                                                                  Gravesend
                                                                                                                                                 Haydons Road Tooting                                       Streatham Common                                 Anerley
                                                                                                                        Wimbledon                                                                                                                                                    Beckenham                 Bromley South
                                                                                                                                                                                                                  Norbury                                                            Junction                                                                                                     Higham
                                                                                                                                                                                                                                                                Birkbeck                                                  Bickley
                                                                                                                                                                                                                       Thornton Heath
                                                                                                                                                                          Mitcham Eastfields                                        Selhurst                                                                                        St. Mary Cray                                                 Strood
                                                                                                                Wimbledon Chase
                                                                                                                                                                 Mitcham Junction                                                                            Norwood Junction                               Petts Wood                       Swanley                                              Rochester
                                                                                                                    South Merton
                                                                                                                                                                 Hackbridge                                                                                                                                                                                                                       Chatham
                                                                                                                   Morden South                                                                                                                                                                              Orpington                              Eynsford
                                                                                                                                                                 Carshalton                                                                                  East Croydon
                                                                                                                                                                                            Wallington       Waddon             West Croydon                                                                                                                                                      Gillingham
                                                                                                                          St. Helier                                                                                                                         South Croydon                                                                          Shoreham

                                                                                                                  Sutton Common                                       Carshalton Beeches                                                                     Sanderstead          Riddlesdown                                                                                                     Rainham
                                                                                                                                                                                                                                                                                                                                                    Otford
                                                                                                                                              West Sutton
                                                                                                                                             Sutton                                                                                                          Purley Oaks                     Upper Warlingham
                                                                                                                                                                    Belmont                                                                                  Purley                                   Woldingham                                    Bat & Ball
                                                                                                                                                                                                                  Coulsdon
                                                                                                                                                  Cheam                                              Woodmansterne Town Reedham                               Kenley           Whyteleafe
                                                                                                                                                                          Banstead                                                                                                                            Oxted                                 Sevenoaks
                                                                                                                                                Ewell East                                                                                                                             Whyteleafe
                                                                                                                                                                                                          Chipstead                                          Coulsdon South                South                                                                                               Ashford
                                                                                                                                                                          Epsom Downs                                                                                                                              Hurst Green
                                                                                                                                                      Epsom                                     Kingswood                                                    Merstham                                                                                                                          International
                                                                                                                                                                                                                                                                                               Caterham
                                                                                                                                                   Ashtead                            Tadworth                                                               Redhill
                                                                                                                                                                                                                                                                                                                  Edenbridge                Leigh                                              Ham Street
                                                                                                                                              Leatherhead             Tattenham                                                            Reigate
                                                                                                         London Road                                                    Corner                                                                               Earlswood            Nutfield Godstone                Edenbridge Penshurst         Tonbridge                                      Appledore
       Southampton Central
                                                                                       Guildford          (Guildford)         Horsley            Bookham                                                                                                                                                           Town
            St. Denys*                                                                                                                                                                                                                                       Salfords                                                                                                                          Rye
                                                                                                                   Clandon             Effingham                                                                                                             Horley                            Lingfield           Hever
                               Southampton Airport Parkway                                                                                                        Box Hill & Westhumble
                                                                                                                                        Junction                                                                                                                                                                                                                                               Winchelsea
               rne                                                                                                                                                                                                                                           Gatwick Airport                   Dormans             Cowden
          itte                        Eastleigh                                                                                                                  Dorking
        *B on                                                                                                                 Dorking†                                                                                                                                                                                                                                                         Doleham*
              t                                                                                                                                                                                                                                              Three Bridges             East Grinstead
        Wools                                                                                                                Deepdene                                                                                                                                                                              Ashurst
      *             ng                                                                                                                          Holmwood                                                                                                                                                                                                                                       Three Oaks
               o li                                                                                                                                                                                                                                                                                                Eridge
          *Sh         etle
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                                                    m       r                                                                                         Ockley                                                                     Crawley
                  *N mble                       eha     ste                                                                                                                                                                                                  Balcombe                                                                                                                          Ore
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                                   n         Far rtche                                                                                                                                                                                                                                                             Crowborough
                             ur      ic          Po sham                                                                                         Warnham                     Littlehaven                              Ifield                                 Haywards Heath                                                                                                           Hastings
                         *B wanw                     Co                                                                                                                                                                                                                                                            Buxted
                                S                                                                                                                                                                                                                            Wivelsfield                                                                                                        St. Leonards Warrior Square
                                           Hilsea                                                                                                                                                Faygate
                                                        n                                                                          Christ’s Hospital                                                                                                                                                               Uckfield                                              Bexhill
                                   Fratton           pto t                                                                                                      Horsham                                                                 Burgess Hill                  Plumpton
                 Portsmouth                      ham avan on                                                                   Billingshurst                                                                                                                                                                                                                      Collington
                 & Southsea                  Bed      H        ngt orth                                                   Pulborough
                                                          rbli          e                                                                                                                                                                    Hassocks                            Cooksbridge                                                                 Cooden Beach
      Portsmouth                                      W Emsw ourn e
                                                        a                                                             Amberley                                                                                                                                                                                                                          Normans Bay
      Harbour                                                      thb   urn                                                                                                                                                           Preston Park
                                                                Sou utbo sham e                                   Arundel
                                                                                                                                                                                                                                                                       Moulsecoomb                         Glynde Berwick Polegate                Pevensey Bay
                                                                      N   Bo ourn
                                                                               b      ter                                                                                                                                                                                                                                                   Pevensey & Westham
                                                                           Fish iches                                                  Sea                ing               ing                Sea  k    te lade        ton
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                                                                                                                                                                                                                                               ve               London               Falmer    Lewes
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                                                                                                                                 g-b        n-o    Wo                              Lan m-by South isher Port
                                                                                                                                                                                                             s     ring                                         Road                                                          Hampden Park
                                                                                                                   An        rin         gto West         W ast W                         a       F            Ald                                     Brighton (Brighton)
                                                                                                                          Go        rrin                     E                        reh                                                                                                             Southease
                                                                                                                                 Du                                               Sho
                                                                      Bognor Regis          Littlehampton                                                                                                                                                                                             Newhaven Town                       Eastbourne
                                                                                                                                                                                                                                                                                                            Newhaven Harbour
                                                                                                                                                                                                                                                                                                                              Bishopstone
                                                                                                                                                                                                                                                                                                                                         Seaford
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