The Motorola MC9500-K - Premium industrial-class mobile computer raising the bar for key-based field mobility
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The Motorola MC9500-K Premium industrial-class mobile computer …raising the bar for key-based field mobility MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
Agenda
Introducing the Motorola MC9500-K
Features and benefits
Built for the most demanding key-based field applications
The MC9500-K…in the news
TCO and ROI: driving enterprise mobility to new heights
Award-winning service and support
Why choose Motorola for your mobility solution?
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
Introducing the
Motorola MC9500-K
A truly rugged mobile computing solution,
offering the next evolution in design,
comfort, functionality and performance.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
Next generation design: customer driven
Based on extensive field-based customer research and testing
Objective: capture and synthesize the
needs of end-users, business owners
and IT
Conducted in many of the world‘s largest
organizations across many industries
Thousands of hours spent observing:
– Out in the field
– Inside the enterprise observing start and
end of day processes for end users and
backroom managers
Result: The blueprint for the MC9500-K,
the next evolution of the industry leading
MC9000 Series
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
The result: a truly groundbreaking product
Groundbreaking design with an unsurpassed
feature set…and unsurpassed value
Takes rugged mobile computing innovation
to a new level:
– More rugged
– More ergonomic, lighter and easier to use
– More advanced wireless communications
– More modularity and flexibility
– More data capture options
– More processing power
– Completely new approach to accessories,
battery and backroom management
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
Features and benefits of
the Motorola MC9500-K
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
Introducing Motorola MAX
Motorola Mobility Architecture eXtensions (MAX)
A unique set of features developed to deliver a lower total cost of
ownership (TCO) and an unprecedented return on investment (ROI)
Turbocharges Motorola mobile computers and drive ease-of-use,
ease-of-management, flexibility, modularity, lifecycle and overall
system performance to new heights
The Motorola MAX feature set incorporated into the MC9500-K:
– MAX Rugged
– MAX FlexWAN
– MAX Backroom Management
– MAX Keypad
– MAX Battery
– MAX Sensor
– MAX Secure
– MAX Data Capture
– MAX Locate
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
The MC9500-K
Loaded with differentiating features
Mobility Platform Architecture (MPA) 2.0
E Advanced ergonomics
Motorola MAX Rugged
Motorola MAX FlexWAN
Motorola MAX Backroom Management
Motorola MAX Keypad
Motorola MAX Battery
Motorola MAX Sensor
Motorola MAX Secure
Motorola MAX Data Capture
Motorola MAX Locate
Advanced display technology
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
MPA 2.0
All the latest best of breed technology
The power to run the most demanding applications…
…true anytime anywhere wireless connectivity to virtually anything — cellular networks, wireless LANs,
as well as peripherals and accessories such as wireless headsets, mobile printers and more
…enabling a new generation of mobile business essential applications that empower the individual and
transform the enterprise.
Windows Mobile 6.x OS running on the category leading
PXA320 @ 806 MHz processor
Comprehensive wireless connectivity, including GPS:
3.5G wireless broadband, 802.11a/b/g, Bluetooth and IrDA
Standardized Enterprise Mobility Developer Toolkits and
APIs to facilitate application development, portability and
investment protection
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
Advanced ergonomics
True one-handed operation with full-shift comfort grip
Extensively researched and field tested design that offers easy one-handed operation in virtually
any application, for any size hand, with or without gloves.
Smaller and lighter form factor with balanced weight distribution
Unobstructed, comfortable and secure grip area
Easy one-handed access to keys — including side keys
Accessories do not interfere with grip
Finger-perch and hand-strap for balance and security
Optimized for multiple hand positions
Comfortable 15 degree downward scan angle
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Rugged
Redefining industrial rugged design
The most rugged device in its class, the MC9500-K offers many features that ensure
dependable operation, even in the most demanding field environments.
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Rugged feature set
Advanced engineering inside and outside raises the bar for rugged design, offering military grade impact and
sealing specifications, a new unibody housing, improved keypad design and enhanced shock absorption for
internal electronics and the display.
Stress tested to industry‘s leading drop specification — 6ft./1.8m to concrete across the
operating temperature range; meets and exceeds MIL-STD 810G drop specifications
Endurance tested to industry‘s leading tumble specification – 2,000 x 3.2ft./1m tumbles
(4,000 consecutive hits); equivalent to 2 hits a day, every day, for over 5 years
IP67 sealing — dust tight and can withstand complete immersion in water, providing
reliable operation even in driving rain or in the event of a coffee spill
Monocoque housing replaces a typical two-piece clamshell with a unibody enclosure —
provides greater structural integrity to withstand the stresses and forces of an impact
Sensitive electronic components float on a separate magnesium frame, providing
internal shock absorption
Polycarbonate touch panel with an extra buffer space between display and touch
panel provides best-in-class display impact resistance
Polycarbonate Insert Mold Decorated (IMD) keypad provides superior keypad durability
and protects keypad graphics against wear
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX FlexWAN
True WAN technology and carrier flexibility for investment protection
An industry first… add GSM HSDPA or CDMA-EVDO RevA 3.5G WAN when you need it, complete with the
flexibility to switch WAN technologies, right in your backroom — no Motorola service center required.
Easy to add or change WAN subsystems right in the backroom
— in a matter of minutes
No trip required to the manufacturer‘s service depot or device swap
— unlike competitive devices
Flexibility to choose the cellular network with the best coverage for
employees who work in different geographies
Easily repurpose devices with the right WAN technology – for
redeployment to another business location
1 Remove keypad
2 Disconnect WWAN network card cable
and remove WWAN card Helps get the most out of your mobility investment dollars —
3 Insert new WWAN card and connect maximizes device utilization, lifecycle and return on investment
new network card cable
4 Replace keypad
5 Load appropriate network software
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Backroom Management
A game changing approach to accessories and
backroom management…
…for a whole new level of TCO and ROI
Universal Accessory System — another Motorola first —
simplifies and reduces the cost of mobility
Form-factor agnostic approach eliminates the need to ‗rip and
replace‘ the backroom infrastructure for newer generation of
Motorola mobile computers
Supports increased density of mobile computers that efficiently
uses backroom space
Modular building blocks offer more flexibility to adapt; elegantly
houses power supplies and cables
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Backroom Management
The Motorola Universal Accessory System
A new universal attachment point enables form-factor agnostic universal cradling
The universal attachment area leverages gravity
to ensure proper seating in the charging cradle
The universal I/O connector:
Form factor independent accessory attachment
Removes accessories from grip area, protecting
ergonomics
Eliminates growth in device length when accessories
are attached, protecting balance
Attaches to the universal cleat on cradles, chargers,
magnetic stripe readers, cables and other accessories
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Backroom Management
Modular building blocks for maximum flexibility
Step 1: Hang the Universal Wall Mount Bracket
This agnostic back plate supports different wall mount
configurations and is as simple as hanging a phone on a wall
Step 2: Insert power supplies and cables
Power supplies and cables tuck neatly into the bracket; cables can
exit horizontally or vertically; power supply can be easily replaced
Step 3: Attach the desired facing
Choose either a 4-bay charging cradle or two 4-slot battery chargers
Optional guide cups for charging cradle for intuitive cradling
Swap facings and power supplies to update the backroom in record time,
with very little cost — no electricians or carpenters required
Universal cleat on chargers is customer swappable for an
unprecedented life cycle for backroom infrastructure
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Keypad
Portfolio of modular customer-swappable keypads
for increased application flexibility
A portfolio of keypads to meet the needs of virtually any application —
from heavy text entry to calculator-style numeric data entry and
heavy phone use
Keypads can be swapped in the backroom in minutes — no need to
return to a Motorola service center
Alpha Primary Numeric Telephony
Quickly swap and service keypads on site in the unlikely event of
keypad damage
The ability to easily upgrade keypads allows enterprises to
accommodate new application needs in current as well as new
Numeric Calculator Alpha Numeric business areas
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Keypad
The anatomy of a Motorola keypad
Core ‘UI’ area Function keys and
call controls
Commonly used keys are
oversized and uniquely Programmable function
shaped to improve workflow and soft keys simplify
and ‗blind keying‘, increasing access to applications and
worker productivity improve workflow
4-way navigation Orange shifted layer
Familiar and intuitive Easy to see and access
secondary keys
Rugged key technology
Punctuation
Polycarbonate IMD keypad
provides durable key caps Provides easy access to
that will not scratch or commonly used punctuation
break; raised rim protects on the primary layer to simplify
keys from shearing day-to-day data entry
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Battery
Integrated battery display
Status LED light
Charge level indicator
Test button
Fully charged Partially charged Unhealthy battery
healthy battery: healthy battery: (to be dispositioned):
Green light Amber light Red light
Full charging bars Partial charging bars ‗X‘ indicator replaces
charging bars
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Battery
Intelligent information indicators on the battery
A completely new approach to battery management that ensures user uptime and reduces costs.
Integrated patent-pending displays allow users and backroom managers to see:
• State of charge
• State of health (whether the battery is still capable of holding a full charge)
Information is available at all times:
• When the battery is installed in the MC9500-K
• When the MC9500-K is installed in a charging cradle
• When the battery is installed in a battery charger
• When the battery is standalone
Guesswork is eliminated, improving battery management:
• Users always start the day with a healthy battery capable of providing full
shift power, ensuring user productivity
• Users and backroom managers spend less time managing batteries
• Efficient battery management reduces stocking requirements
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Sensor
Enterprise class motion sensing
Fully leverage motion sensing functionality with true business class accelerometer technology.
3-axis Microelectromechanical System (MEMS) accelerometer
can sense, collect, report and act on any device movement
Easy to use and easy to configure — IST Control Panel Applet
Out of the box functionality includes:
• Dynamic screen rotation for customer-facing
applications such as signature capture
• Power management features that conserve battery
power whenever the device is not in use
• The ability to detect and record drops increases worker
accountability, improves device troubleshooting
intelligence and enables proactive device maintenance
Open architecture provides complete access to motion-
related data for customized applications, including:
• Man down to improve field workforce safety
• Security applications to help prevent device theft
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Sensor software
The IST Control Panel Applet
Easy to access and easy to use
IST icon on the Windows The Event Log tracks the Enable power One simple checkbox
taskbar provides instant number and details of management features enables dynamic screen
access to the easy-to-use events that have with simple checkboxes orientation, allowing the
applet occurred on the device — and set movement display to automatically
— and data cannot be sensitivity levels for your rotate based on device
modified by end users specific applications movement
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Secure
Security for the most sensitive applications
Robust security suite keeps your data safe and secure and enables cost-effective compliance with
the most stringent security regulations — including FIPS 140-2 and PCI.
Security features integrated into the MC9500-K
• Protects information that is stored or sent to and from the device
• FIPS 140-2 certification — meets government level security requirements for highly sensitive information
• Provides support for 2-factor authentication (such as the scan of a security badge and a password) to
ensure only authorized users can access the data on the device and get on your network
• High-performance platform provides the power required to perform the large exponent calculations required
for PKI public key operations as well as digital signing and other private key operations
Add-on Motorola and Partner applications for increased security
• Tested and proven FIPS 140-2 compliant Virtual Private Networks (VPNs) provide wired network level
security for wireless devices — including the MC9500-K, laptops, smartphones and more
• Motorola‘s Mobility Suite — software that improves control and security for mobile devices, including
Mobility Services Platform (MSP) and Mobile Security Suite — providing end-to-end centralized and remote
control over mobile devices, including the ability to lock and wipe missing devices
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Data Capture
Advanced multi-mode data capture
Capture 1D and 2D bar codes, photos, videos, signatures, documents and more…all with a single device.
Choose either a 1D or 2D bar code scanner:
• SE950 offers best-in-class quality and reliability for first-time every-time
capture of 1D bar codes
• SE4500, latest generation imager engine, offers the ability to capture images
with laser-like performance on both 1D and 2D bar codes — eliminating the
need to compromise on 1D performance to implement 2D scanning
Add a 3 megapixel (2048 x 1536) autofocus flash-enabled color camera, capable
of capturing:
• Photographs
• Videos
• High resolution documents, complete with legible fine print
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MAX Locate
Best-in-class GPS functionality
No matter where your workers are, robust location-based applications will increase user
productivity and fleet utilization, and ensure business continuity.
Implementation of SiRFstarIII chipset delivers superior sensitivity and tracking for
expanded coverage — even in urban canyons and areas with dense foliage
Autonomous and Assisted GPS enables locationing without carrier assistance,
improving flexibility, availability and performance
SUPL 1.0 (Assisted GPS) support enables collection of GPS information from a
SUPL server for a faster time to first fix
Power efficient implementation preserves battery power for business applications
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.The latest LCD display technology
Optimized for great visibility in all lighting conditions
The largest screen real estate and highest resolution in this device class with easy
viewing in virtually any lighting condition — from dimly lit conditions to bright sunlight.
3.7 inch full VGA display (640 x 480) for viewing high-
resolution images, maps, documents and schematics
Polycarbonate analog resistive touch panel for best-in-
class impact and scratch resistance
Backlight for easy viewing in bright sunlight
Ability to use either a stylus or a gloved or un-gloved
fingertip increases input flexibility out in the field
E
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.The Motorola MC9500-K
…in the news
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MC9500-K – embraced as the new standard
An analyst view: the MC9500-K and Motorola as a mobility vendor
"As enterprise needs evolve, organizations are looking for more than the latest technology to
meet the business-critical needs of mobile workers. Motorola has embraced these
requirements with its new MC9500 which integrates an innovative combination of features,
functionality and design to empower the mobile workforce and impact business operations. And
with a unique approach to accessories and battery management, Motorola is demonstrating
its ability to identify enterprise challenges and deliver future-proof solutions that meet
customer demands."
— David Krebs, analyst, VDC
http://www.computerworld.com/s/article/9138071/FedEx_to_adopt_rugged_handhelds_from_Motorola
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MC9500-K – embraced as the new standard
"This is a high-end device and has everything but the kitchen sink.”
— Matthew Berardi, Managing Director of Field Technology for FedEx Ground, as quoted in Computerworld
"When we send our couriers into the field, we think of it like a soldier going into battle. He
leaves everything behind except that one critical piece of equipment he needs.‖
— Ken Pasley, IT Director of Wireless Technologies for FedEx, referring to the MC9500 in Mobile Enterprise
http://www.computerworld.com/s/article/9138071/FedEx_to_adopt_rugged_handhelds_from_Motorola
http://www.mobileenterprisemag.com/ME2/dirmod.asp?sid=&nm=&type=MultiPublishing&mod=PublishingTitles&mid=B4771C6F22F34E4CA3FFFDA61E0EA2C5&tier=4&id=D4A1F144CB7B404D85E0B54C553AA1E1
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.MC9500-K – embraced as the new standard
Motorola shows off the future of rugged mobile computing
with the MC9500
Nick Marshall, cellfanatic
―The Motorola MC9500 is not everyone‘s cup of tea, but for those in the most demanding
customer environments such as transportation and logistics, parcel/post, direct store delivery,
field service and public safety industries, there is no substitute.”
http://www.cellfanatic.com/2009/09/15/motorola-shows-off-the-future-of-rugged-mobile-computing-with-the-mc9500
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.The Motorola MC9500-K:
Built for the most demanding
key-based field applications
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Field Service
Users Applications
Field service Electronic work orders
technicians Proof of service (signature capture
and photo)
Credit card payment processing
Meter readers
Electronic invoicing
Inspectors Real-time image capture and
collaboration for troubleshooting in
repair operations
Fleet and container Asset management
sales and asset
Inspection and repair
management
Maintenance
Installers Meter reading
Dispatch and dynamic routing
Utility trouble crews Electronic invoicing
Training (including streaming video,
Pipeline and energy documentation and online testing)
services Real-time navigation
Breadcrumbing and Geofencing
Cable and Geocoding of assets
telecommunications Comprehensive voice support,
crews including:
Voice
Fleet management
Inventory management
Receipt and document printing
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.DSD/Route Accounting
Users Applications
Pre-sales Electronic work orders
Proof of delivery (signature
Delivery capture/photo)
Proof of condition (photo)
Vending
Electronic invoicing
Merchandise Payment processing
Sales training
Conventional route
sales Order status
Real-time alerts
Dispatch and dynamic routing
Competitive intelligence collection
(photographic)
Dynamic routing
Real-time navigation
Breadcrumbing
Geofencing
Geocoding of assets
Voice
Fleet Management
Inventory Management
Track and Trace (Traceability)
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Transportation and Logistics
Users Applications
Route drivers in: Fleet management
Asset management
Truck load (TL) Pickup and delivery
Proof of delivery (signature
Less-than-truck-load capture/photo)
(LTL)
Track and trace
Payment processing
Verification and tracking
Dispatch and dynamic routing
Real-time navigation
Breadcrumbing
Geofencing
Geocoding of assets
Voice
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Parcel and Post
Users Applications
Postal carriers Proof of delivery
Proof of condition
Package delivery
Attempted delivery notices
Invoicing
Payment processing
Pickup and delivery
Track and trace
Asset management
Fleet management
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Government and Public Safety
Users Applications
Federal government eCitation/parking
including military First response/accountability
Asset management
State and local
government workers, Inspections/maintenance
including law Fixed assets inventory, audit, MRO
enforcement officers, Fleet management
inspectors and
maintenance Security screening/ mobile data
access
Dispatch and dynamic routing
Real-time navigation
Breadcrumbing
Geofencing
Geocoding of assets
Voice (non mission-critical
cellular calls)
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.TCO and ROI:
driving enterprise
mobility to new heights
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Drives enterprise mobility to new heights
The MC9500-K delivers all the tools required to:
– Maximize the productivity and efficiency of your workforce by stripping wasted time and
duplication out of your day-to-day processes
– Increase response times and customer service levels, improving customer satisfaction
and retention
Reduces capital costs
– Industry-leading rugged specifications expand device lifecycle
– Ability to swap WWAN subsystems and keypads in the backroom to meet changing
business needs and maximize device utilization
– No need to ‗rip and replace‘ the backroom infrastructure to accommodate the purchase
of newer generation of Motorola mobile computers
– Replace as many as five business devices: mobile computer, cell phone, scanner,
camera and GPS, reducing the number of devices to purchase
– Better battery management reduces the size of the required battery pool and prevents
early retirement of batteries
– GPS enables better tracking of assets out in the field, reducing safety stocking levels as
well as theft and loss
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Drives enterprise mobility to new heights
Reduces operational costs
– Fewer devices to manage
– GPS improves route efficiency for field workers, reducing mileage and
wear and tear, in turn reducing the related fuel and maintenance cost
– Better control over staffing costs — the same number of workers can
now handle more work
– Centralized management (with Motorola‘s Mobility Services Platform)
dramatically reduces mobile device management time by enabling IT to
remotely stage, provision, monitor and troubleshoot thousands of MC9500-K
mobile computers all over the world from a single centralized location
– Common Motorola platform enables easy, rapid and cost-effective porting
of existing applications to the MC9500-K
– Repair costs are contained and reduced with Motorola‘s Service from
the Start with Comprehensive coverage
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Award-winning
service and support
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Award-winning service and support
Service from the Start with Comprehensive Coverage
―You‘re covered — period.‖ Includes normal wear and tear, accidental breakage of
internal and external components and the accessories that are included ‗in-the-box‘
Defined rapid repair times (3 days for Bronze; advance device replacement with Gold)
Telephone technical support
Automatic application of engineering changes
Benefits
Unparalleled ‗from the manufacturer‘ product knowledge and expertise
Outstanding value — defined one-time cost for multiple years of coverage, never any
surprise repair costs
Provides peace-of-mind coverage from day one
Keeps your MC9500-K mobile computers up and running at peak performance,
ensuring maximum uptime
Covers much more than the standard warranty
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Why choose Motorola for
your mobility solution?
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Why Motorola?
Strength of an industry leader: we know enterprise mobility solutions
Mobility leadership and technology innovation:
over 1,500 patents and 100 key WLAN patents
Field-proven solutions in use around the world — from small-medium size
businesses to many of the world‘s largest organizations
Deep domain expertise in virtually every major industry
True end-to-end solutions:
– from mobile devices to wireless and RFID infrastructure to
management software for end-to-end mobility solutions
– The most capable partner channel offering best-in-class applications,
peripherals, and solutions
– a complete range of pre- and post-deployment services to help get and
keep your mobility solution up and running at peak performance
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.Questions? MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009.
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