THE RISE AND IMPACT OF DIGITAL AMNESIA - Why we need to protect what we no longer remember

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THE RISE AND IMPACT
OF DIGITAL AMNESIA
Why we need to protect what
we no longer remember
Key findings from the study include:

EXECUTIVE
                                                                                                                 • Across the United States, the study shows that an overwhelming
                                                                                                                      number of consumers can easily admit their dependency on
                                                                                                                      the Internet and devices as a tool for remembering. Almost all

SUMMARY
                                                                                                                      (91.2%) of those surveyed agreed that they use the Internet as
                                                                                The results suggest a direct
                                                                                                                      an online extension of their brain. Almost half (44.0%) also admit
                                                                                link between data available
                                                                                                                      that their smartphone serves as their memory–everything they
                                                                                at the click of a button and
                                                                                                                      need to recall and want to have easy access to is all on it.
                                                                                a failure to commit that data
                                                                                to memory. Kaspersky Lab          •   In addition, many consumers are happy to forget, or risk
                                                                                has termed this phenomenon            forgetting information they can easily find–or find again-
                                                                                Digital Amnesia: the                  online. When faced with a question, half of U.S. consumers
                                                                                experience of forgetting              would turn to the Internet before trying to remember and 28.9%
                                                                                information that you trust            would forget an online fact as soon as they had used it.
                                                                                a digital device to store and
                                                                                remember for you.                 •   Although dependence on devices appears high, when asked,
                                                                                                                      most participants could phone the house they lived in at 15
                                                                                                                      (67.4%) as well as their partners (69.7%), children (34.5%), and
                                                                                                                      place of work (45.4%). They could not however call their siblings
                                                                                                                      (44.2%), friends (51.4%), or neighbors (70.0%) without first looking
                                                                                                                      up the number.

                                                                                                                  • Contrary to general assumptions, Digital Amnesia is not only
                                                                                                                    affecting younger digital natives–the study found that it was
                                                                                                                    equally and some times more prevalent in older age groups.

  The Internet and Internet-enabled devices have transformed our everyday                                         •   The loss or compromise of data stored on digital devices, and
  lives and relationships. We entrust them with our precious personal                                                 smartphones in particular, would cause immense distress,
                                                                                                                      particularly among women and people under 35. More than
  information including contacts and images and rely on them to connect us to
                                                                                                                      half of women (51.0%) and almost the same number of 25 to
  a vast repository of knowledge, anytime, anywhere.                                                                  34 year-olds (48.6%) say it would fill them with sadness, since
                                                                                                                      there are memories stored on their connected devices that they
                                                                                                                      would never get back. However, it caused the even younger
  As part of its commitment to help people protect what matters most in their                                         participants the most fear. One in four women (27.1%) and 35.0%
  online-enabled world, Kaspersky Lab wanted to better understand how                                                 of respondents age 16 to 24 say they would panic: their devices
                                                                                                                      are the only place they store images and contact information.
  digital devices and the Internet affect the way consumers recall and use
  information today – and what, if anything, they are doing to protect it.                                        •   Worryingly, despite this growing reliance on connected devices,
                                                                                                                      the study found that consumers across America are failing to
                                                                                                                      adequately protect them with IT security. Just one in three
  We commissioned research firm Opinion Matters to survey 1,000 consumers                                             (30.5%) installs extra IT security, such as an anti-virus software
                                                                                                                      solution on their smartphone and one in five (20.7%) adds any
  in the United States, aged between 16 and 55+, split equally between male
                                                                                                                      security to their tablet. 28.0% doesn’t protect any of their devices
  and female.                                                                                                         with additional security.

                                                                                                                Connected devices enrich our lives but they have also given rise to
                                                                                                                the potentially risky phenomenon of Digital Amnesia. Many people
                                                                                                                underestimate just how exposed their externally-stored memories
                                                                                                                can be, rarely thinking about the need to protect them with IT
                                                                                                                security, such as anti-virus software. Kaspersky Lab is committed to
                                                                                                                helping people understand the risks their data could be exposed to,
                                                                                                                and empowering them to tackle those risks.

                                                                                                                                 THE RISE AND IMPACT OF DIGITAL AMNESIA                  3
ACKNOWLEDGEMENTS                  Introduction                                                                The research findings
Kaspersky Lab is grateful to      Digital technologies are not just transforming the way we live and          The results reveal that the ‘Google Effect’ likely extends beyond online
Dr Kathryn Mills, UCL Institute   work; they are changing the way we think, learn, behave – and               facts to include important personal information.
of Cognitive Neuroscience,        remember.
London for her detailed review                                                                                For many people, particularly younger consumers, connected devices
of this paper and her expert      The long term effects of digital device and Internet use are being          have become not just the primary source of knowledge, but the
insight and commentary.           actively investigated by cognitive neuroscientists, psychologists and       default storage space for their most important personal information,
Kaspersky Lab would also like     many others. Large-scale studies are still in their infancy (10), results   including contacts and imagesiii. Around half of smartphone-owning
to thank Dr Maria Wimber,         can be contradictory, and their interpretation contentious (4) (8).         16 to 44 year olds surveyed for the study admit that their phone holds
Lecturer, School of Psychology,   Considerable attention is currently focused on the potential effect of      almost everything they need to know or recall.
University of Birmingham, for     technologies, such as gaming, on brain development, behavior and
                                                                                                              The study findings show that the majority of these digital consumers
her expert comments.              cognitive skills (6) (7) , particularly among young people (1) (2).
                                                                                                              strongly depend on devices and the Internet as an extension of their
                                  Other studies have looked at the impact on brain functionality of           brain; and suggest a direct link between data available at the click of
                                  always-on access to the Internet’s vast repository of information. A        a button and a failure to commit that data to memory.
                                  seminal paper published in Science in 2011 (12) detailed research by
                                                                                                              Kaspersky Lab has termed this phenomenon Digital Amnesia: the
                                  Harvard and the Universities of Columbia and Wisconsin into memory
                                                                                                              experience of forgetting information that you trust a digital device to
                                  and Internet use. The study showed that the way young people in the
                                                                                                              store and remember for you.
                                  U.S. remembered information was changing as a result of being able
                                  to find information online: they retained fewer facts but could readily     The study found evidence of Digital Amnesia equally among both
                                  recall where the information was stored. The researchers called this        men and women and across all age groups. Contrary to general
                                  ‘the Google effect.’                                                        perception, it is surprisingly prevalent among older respondents.
                                                                                                              For example, respondents aged 45 and older are more likely to head
                                  Using this as a starting point, Kaspersky Lab wanted to better
                                                                                                              straight for the Internet for the answer to a question, and write the
                                  understand how digital devices and the Internet affect the way
                                                                                                              fact down or choose to forget an online fact once they’ve used it on
                                  ordinary people of all ages recall and use information today –
                                                                                                              the assumption that it will always be out there somewhere. The data is
                                  and what, if anything, they are doing to protect the most critical
                                                                                                              discussed in more detail below.
                                  information and ensure they and their families can enjoy the best of
                                  the Internet’s intelligence without risk.                                   “The overall trend seems worrying to some degree. In contrast to
                                                                                                              general knowledge that will always be retrievable from the Internet,
                                  Previous Kaspersky Lab studies have shown that many people
                                                                  i
                                                                                                              personal information seems indeed very vulnerable if it is stored solely
                                  underestimate just how exposed their externally-stored memories
                                                                                                              on one electronic device, and if this device is used as a replacement
                                  can be. They don’t consider themselves a target and rarely think about
                                                                                                              for our autobiographical memory.” Dr Maria Wimber, Lecturer, School
                                  the need to protect their memories with IT security, such as anti-virus
                                                                                                              of Psychology, University of Birmingham
                                  software.
                                                                                                              “One of the reasons consumers might be less worried about
                                  As part of its commitment to help people protect what matters most
                                                                                                              remembering information is because they have connected devices
                                  in their online-enabled world, Kaspersky Lab commissioned research
                                                                                                              that they trust. In many societies, having access to the Internet
                                  to explore these issues across the United States.
                                                                                                              feels as stable as having access to electricity or running water. It
                                                                                                              would be interesting to explore further whether individuals in places
                                                                                                              where the Internet is unreliable (for instance, in cities where there
                                                                                                              are information or electricity blackouts or in very remote areas) feel
                                                                                                              greater need to remember contact details or facts, or have a different
                                  Research methodology                                                        perspective on information access.” Dr Kathryn Mills, UCL Institute of
                                  The quantitative research was undertaken by research firm Opinion           Cognitive Neuroscience, University College London
                                  Matters, which surveyed 1,000 United States consumers, aged                 The results fall broadly into two categories: the recall of personal
                                  between 16 and 55+, split equally between male and femaleii. The            information and the recall of knowledge and insight.
                                  survey was undertaken online in May 2015.

4   KASPERSKY LAB                                                                                                            THE RISE AND IMPACT OF DIGITAL AMNESIA                     5
Mind my memories
                    The study found that, across the U.S., an overwhelming number of                                                                           Age
                    consumers can easily admit their dependency on the Internet and
                    devices as a tool for remembering.                                                                                                Base      16-24       25-34   35-44   45-54    55+

                    The results show that almost all (91.2%) of those surveyed agreed that     Figure 2A: The
                                                                                               emotional impact    Sad–there are memories stored
                    they use the Internet as an online extension of their brain, with little                       on those devices that I could      45.1%     40.3%       48.6%   47.7%   43.6%   44.8%
                    variation across genders and age groups studied (for example: 89.9%        of losing data or
                                                                                               access to data      never get back
                    of men and 92.6% of women). Almost half (44.0%) also admitted that
                                                                                               based on age        Panic–it’s the only place I
                    their smartphone serves as their memory and everything they need to
                                                                                                                   have my images and contact         24.9%     35.0%       25.7%   27.1%   23.3%    13.3%
                    know or recall is on it.                                                                       information
                    This was especially true for those ages 16-44; more than half in each                          Calm–I have memorized the
                    age group agreed with this notion. Only a small portion of those 55+                           things that matter and keep hard   22.7%     18.0%       21.6%   20.1%   25.2%   28.6%
                    (26.2%) said that their smartphone served as their memory.                                     copies of pictures

                    Further, an overwhelming 85.5% of those surveyed say that in our                               Other                               3.9%      3.4%       2.3%    3.7%    4.5%     5.7%
                    increasingly hyper-connected world people simply have too many
                    numbers, email addresses, social media accounts etc. to remember                               I do not have any connected
                                                                                                                                                       3.5%      3.4%       1.8%    1.4%    3.5%     7.6%
                    even if you wanted to.                                                                         devices to store information on

                    “Reliance on digital devices, and the trust we place in them, can
                    resemble a human relationship. The feelings are established in the
                    same way-through experience. Repeated experience with a reliable
                    individual builds a ‘schema’iv or association for that individual in
                    our memory, telling us that this person can be depended on. If a
                    digital device is continually reliable then we will build that into our                                                                                                 Gender
                    schema of that device.” Dr Kathryn Mills, UCL Institute of Cognitive
                    Neuroscience, University College London
                    Not surprisingly, the study found that the loss or compromise of data                                                                                           Base    Male    Female
                    stored on digital devices, and smartphones in particular, would cause
                    immense distress, particularly among women and younger people.             Figure 2B: The
                                                                                               emotional impact    Sad–there are memories stored on those devices that I could
                    Of those surveyed more than half of women (51.0%) and almost the                                                                                                45.1%   39.1%   51.0%
                                                                                               of losing data or   never get back
                    same number of 25 to 34 year-olds (48.6%) say it would fill them with      access to data
                    sadness, since there are memories stored on their connected devices        based on gender     Panic–it’s the only place I have my images and contact
                    that they would never get back. However, it caused the even younger                                                                                             24.9%   22.6%   27.1%
                                                                                                                   information
                    participants the most fear. One in four women (27.1%) and 35.0% of
                    respondents age 16 to 24 say they would panic: their devices are the                           Calm–I have memorized the things that matter and keep hard
                    only place they store images and contact information.                                                                                                           22.7%   29.0%   16.3%
                                                                                                                   copies of pictures

                                                                                                                   Other                                                             3.9%    5.1%    2.7%

                                                                                                                   I do not have any connected devices to store information on       3.5%   4,2%     2.8%

6   KASPERSKY LAB                                                                                                                                       THE RISE AND IMPACT OF DIGITAL AMNESIA               7
In addition, an interesting finding was that more than half of
                                               American adult consumers could phone the house they lived in               Figure 1B: % of
                                               aged 15, but not their siblings, friends or neighbors–without first        respondents who can     Base                                    1054        Percentage
                                               looking up the number. They could, however, recall their partners          recall the number of
                                               (69.7%), children (34%), and place of work (45.4%).                        the following                                                    Yes            69.70%
                                                                                                                                                  Partner or spouse
                                               The results show that 44.2% couldn’t call their siblings, 51.4% couldn’t                                                                    No             10.90%
                                               reach their friends and 70% couldn’t get hold of their neighbors. Yet                                                                       Yes            34.50%
                                               up to 67.4% have perfect recollection of their home phone numbers                                  Child/children
                                                                                                                                                                                           No             22.40%
                                               at age 15–often reflecting the needs of an age when connected
                                               devices were not the ubiquitous companions they are now, if they                                                                            Yes            68.40%
                                                                                                                                                  Parents
                                               existed at all.                                                                                                                             No             16.00%
                                                                                                                                                                                           Yes            43.00%
                                               Contrary to general assumptions, Digital Amnesia is not only                                       Sibling/s
                                               affecting younger digital natives–the study found that it was equally                                                                       No             44.20%
                                               and some times more prevalent in older age groups. When it came to                                                                          Yes            15.90%
                                               owning devices, 53.4% of 16-24 year olds and 44.8% of 55+ said they                                Neighbors
                                                                                                                                                                                           No             70.00%
                                               owned a tablet (such as an iPad or Samsung Galaxy Note) and used
                                               it to connect to the Internet. When they need to find an answer to a                                                                        Yes            43.30%
                                                                                                                                                  Friends
                                               question, slightly more people 55+ admitted to searching online first                                                                       No             51.40%
                                               (52.9%) compared to younger people, 16-24 years old (44.7%). This                                                                           Yes            12.90%
                                               trend was also apparent when participants agreed that they didn’t                                  Your child’s/children’s schools
                                               need to remember facts they found online – only remember where                                                                              No             44.40%
                                               they found them. 68.5% of 55+ participants compared to 58.7% of                                                                             Yes            45.40%
                                               16-24 year olds agreed or strongly agreed with this notion. Despite                                Your place of work
                                                                                                                                                                                           No             28.90%
                                               this, all age groups were just as likely to feel sad over the loss of
                                               information stored on a device: 40.3% of those 16-24, 43.6% of those                                                                        Yes            21.90%
                                                                                                                                                  Doctor
                                               45-54 and 44.8% of those 55+ all responded the same.                                                                                        No             69.40%
                                                                                                                                                                                           Yes            10.60%
                                                                                                                                                  Dentist
                                                                                                                                                                                           No             77.50%

                                               Numbers respondents can remember without looking up:                                              “One aspect that seems to be a trend in the age of smartphones is to
                                                                                                                                                 externally store personal memories in the form of pictures. Pictures are
                                               Figure 1A: is of the number to the house they lived in at 15                                      a very powerful reminder, and have the potential to reawaken memories
                                                                                                                                                 that we would otherwise have forgotten. However, they also carry the
                                                                                                                                                 risk of dictating which aspects of our past we remember, and the more
                                                          Age                                                                                    often people remember the same events, the more likely they forget
                                                                                                                                                 other relevant memories that are not captured in pictures. There also
                                                Base        16-24       25-34        35-44       45-54        55+                                seems to be a risk that the constant recording of information on digital
                                                                                                                                                 devices makes us less likely to commit this information to long term
            Yes–the whole number                67.4%       75.2%        73.0%       72.9%       59.9%        55.2%
                                                                                                                                                 memory, and might even distract us from properly encoding an event as
                                                                                                                                                 it happens.” Dr Maria Wimber, Lecturer, School of Psychology, University
            No                                  22.0%        13.1%       17.1%       20.6%       29.2%        30.5%
                                                                                                                                                 of Birmingham
            Yes–part of the number               8.3%        7.3%        9.0%         6.1%        9.4%        9.5%

            I did not live in a house with a
                                                 2.4%        4.4%       0.09%        0.5%         1.5%        4.8%
            phone when I was 15

8   KASPERSKY LAB                                                                                                                                               THE RISE AND IMPACT OF DIGITAL AMNESIA                 9
There are also indications that the Internet is changing the kind
                                            Information online                                                       of things we do consider worth remembering. For example, 61.0%
                                            The study shows that only one in three U.S. consumers always             believe that it’s not necessary to remember facts they’ve found
                                            memorizes or notes down something they consider important. Also,         online, but they do need to remember where they found them.
                                            most are happy to risk forgetting information they can easily find–
                                                                                                                     This growing dependence on the Internet as a source of
                                            or find again–online, reinforcing other studies that show how the
                                                                                                                     information we might previously have memorized or looked for
                                            Internet is transforming the way we search for and remember facts.
                                                                                                                     elsewhere can reflect impatience or the need for speed in a fast-
                                            The study shows that only 26.3% of American consumers say they           moving world: 67.9% say they need answers quickly and simply don’t
                                            always memorize information they consider important, or that they        have the time for libraries or books. This is consistent across gender,
                                            note it down somewhere–typically a smartphone.                           age groups and regions studied.

                                            When faced with a question, about half of consumers across all age       “There is an argument to be made that looking up information online,
                                            groups would head online before trying anything else. However, it        instead of trying to recall it ourselves, makes us shallower thinkers.
                                            is reassuring to note that almost 40% of consumers will also try to      Past research (9) has repeatedly demonstrated that actively recalling
                                                                                                                     information is a very efficient way to create a permanent memory. In
                                            remember first. It would be interesting to track this trend over time.
                                                                                                                     contrast, passively repeating information (e.g. by repeatedly looking
                                            Similarly, while 43.9% of consumers say they would sometimes make        it up on the Internet) does not create a solid, lasting memory trace
                                            a note of something they had found online, (28.9%) would forget an       in the same way. Based on this research, it can be argued that the
                                            online fact as soon as it had been used, rising to 35.5% of those aged   trend to look up information before even trying to recall it prevents
                                                                                                                     the build-up of long-term memories, and thus makes us process
                                            35 to 44.
                                                                                                                     information merely on a shallow, moment-to-moment basis.”
                                            “There seems to be some evidence that older individuals have             Dr Maria Wimber, Lecturer, School of Psychology, University of
                                            trouble retrieving information because they have more information        Birmingham
                                            to sort through. In theory, this could mean that ‘offloading’ some of
                                            our information to a digital device could make it easier to recall the
                                            information we have retained.” Dr Kathryn Mills, UCL Institute of
                                            Cognitive Neuroscience, University College London

                                            Figure 3: Behaviour related to Internet searches

                                                        Age
                                             Base          16-24       25-34       35-44       45-54        55+

 Search online                               50.0%         44.7%       45.5%       52.3%       55.0%       52.9%

 Try to remember                              39.3%        42.2%       44.1%       38.8%       33.7%       37.1%

 Ask a friend who knows about the subject     6.5%         7.3%         6.3%       4.7%         7.4%        6.7%

 Look it up in a book                         3.5%         4.4%         3.6%       4.2%        2.5%         2.9%

 Other                                       0.80%         1.5%        0.50%        0%         1.5%        0.50%

10   KASPERSKY LAB                                                                                                                 THE RISE AND IMPACT OF DIGITAL AMNESIA                 11
Unprotected treasures                                                                                                          Figure 4: Consumers who install extra IT security on devices
                     Worryingly, despite this growing reliance on connected devices as
                     the keepers of our memories and knowledge, the study found that
                     consumers across the United States are failing to adequately protect
                     them with IT security. Smartphones and tablets are particularly                                                                                               Gender
                     poorly secured and women secure everything less than men, a
                     finding consistent with previous Kaspersky lab studies.v                                                                                      Base               Male           Female

                     The use of digital devices is widespread in America. Around two-                                 Laptop computer                              53.7%             54.4%           53.0%
                     thirds of all participants (69.4%) have connected smartphones–with
                     younger people far more likely to own one than older age groups:                                 PC                                           41.3%             46.0%           36.7%
                     77.7% of 16-24 year olds compared to 42.9% of those aged 55+;
                                                                                                                      Smartphone, such as an iPhone or
                     slightly more than half of those surveyed (58.8%) have connected                                                                              30.5%             32.1%           28.9%
                                                                                                                      Android phone
                     tablets – which spikes to 72.4% of 35-44 year olds ; three-quarters
                     (75.6%) have connected laptops–which increases slightly when                                     None of these devices                        28.0%             24.1%           31.9%
                     looking at 16-24 year olds (82%), and more than half (61.1%) of all
                     ages have connected PCs.                                                                         Tablet, such as an iPad or Samsung
                                                                                                                                                                   20.7%             20.9%           20.5%
                                                                                                                      galaxy note
                     However, just one in three (30.5%) installs extra IT security, such as
                     an anti-malware software solution on their smartphone and only a
                     quarter (20.7%) adds any security technology to their tablet. Almost
                     one in four (28%) doesn’t protect any of their devices with additional
                     security.
                                                                                                                                                             Age
                                                                                                                                                   Base       16-24        25-34     35-44   45-54       55+

                                                                                              Laptop computer                                      53.7%      50.5%        54.5%     55.6%   53.2%      54.5%

                                                                                              PC                                                   41.3%      29.6%        38.7%     45.8%   42.3%      50.2%

                                                                                              Smartphone, such as an iPhone or Android phone       30.5%      29.6%        36.5%     36.0%   28.9%      21.1%

                                                                                              None of these devices                                28.0%      32.5%        26.1%     23.8%   29.9%      28.2%

                                                                                              Tablet, such as an iPad or Samsung galaxy note       20.7%      17.0%        20.3%     22.9%   20.4%      23.0%

12   KASPERSKY LAB                                                                                                                                         THE RISE AND IMPACT OF DIGITAL AMNESIA               13
THE IMPACT OF DIGITAL                                 Conclusion
DEVICES ON HOW WE                                     Connected devices enrich our lives but they have
                                                                                                               Connected devices enrich our lives
REMEMBER                                              also given rise to the potentially risky phenomenon
                                                      of Digital Amnesia. Many people underestimate just
                                                                                                               but they have also given rise to Digital
Dr Maria Wimber, Lecturer, School of                  how exposed their externally-stored memories can         Amnesia. We need to understand the
Psychology, University of Birmingham                  be, rarely thinking about the need to protect them       long term implications of this for how
Our brains clearly have a capacity limit in           with IT security, such as anti-virus software.           we remember and how we protect
terms of how much information is accessible.                                                                   those memories.
Old memories do fade and will eventually be           Increasingly relying on devices to store information
forgotten, or overwritten by more relevant            as our memory leaves us immensely vulnerable
memories if we don’t use (recall) them.
                                                      should the device be lost or stolen or the data
Given these capacity limitations, one could argue     compromised – particularly if we are out and about.
that smartphones can enhance our memory,              Secondly, while the Internet offers access to a wealth
because they store information externally,            of insight and intelligence that can enhance every
and thereby free up capacity in long-term             experience, it also leaves us open to unexpected
memory. This might be particularly true in the
                                                      threats and vulnerabilities.
case of elderly people, who seem to be more
vulnerable to distraction from irrelevant or
outdated information stored in memory, making         A separate Kaspersky Lab consumer research surveyvi
it more difficult for them to access the relevant     found that while three quarters of women and
information (5).                                      two-thirds of men don’t believe they could possibly      “The act of forgetting is not inherently a bad thing. We are
                                                      be a target for cyber-attack or malware, 43% of          beautifully adaptive creatures, and we don’t remember
Even in healthy young people, research shows
that being able to forget currently irrelevant or     them were hit by financial malware in 2014. In the       everything because it is not to our advantage to do so!
outdated information makes us more efficient at       same year, 24% of Mac users and 32% of PC users          Forgetting becomes unhelpful when it involves losing
encoding new information. This phenomenon             encountered a general virus/malware attack.              information that we need to remember. The act of
is termed ‘directed forgetting’ (3), and it has
recently been demonstrated that it is relevant                                                                 memorization is a skill, and its importance as one the tools in our
                                                      Further, there are dark corners of the Internet that     cognitive toolkit is dependent on how relevant memorization
with respect to using computerized aids.
                                                      contain inappropriate and even illegal information       is for us to effectively navigate our world. In other words: being
For example, Storm and Stone (11) showed that         and they are surprisingly easy for unwary consumers      able to memorize is an important skill to have only if we need
saving previously learned information onto an         to stumble into. The freedom to roam the Internet        it.” Dr Kathryn Mills, UCL Institute of Cognitive Neuroscience,
external device enhanced the encoding and             for knowledge requires–ironically–that we can block
retention of subsequently learned information.                                                                 University College London
                                                      access to such sites for vulnerable audiences such as
Based on this and other research, it can be
                                                      children.                                                “Forgetting is in no way a bad thing! Quite the contrary,
argued that if smartphones were used in this
way–off-loading currently irrelevant data so we                                                                forgetting is a highly adaptive way to help our memory retain
can access it again at a later time when required     Digital Amnesia is a growing trend among consumers       the information that is truly relevant, and get rid of information
–we can reduce the degree to which this               of all ages, not just younger digital natives–and we     that is irrelevant. Our brain seems to work under the premise
currently irrelevant information interferes with                                                               that the things that we frequently use and remember are
                                                      need to better understand the direction and long
the learning of new information, indeed leaving
                                                      term implications of this trend in order to protect      the things that are truly valuable for us. Our brain appears to
more space in our brains.
                                                      the information we no longer store in our minds.         strengthen a memory each time we recall it, and at the same
However, storing information externally also          Kaspersky Lab is committed to helping people             time forget irrelevant memories that are distracting us. This
carries the risk of forgetting this information. If   understand the risks their data could be exposed to,     way, we might not be able to remember everything in the long
people use their smartphones to store even the                                                                 term, but our memory system is adaptive in that it makes sure
                                                      and empowering them to tackle those risks. We look
most relevant information (e.g. personal data,
                                                      forward to a lively debate on the impact and future of   we remember the most relevant information. There are plenty
important contacts), as the research reported by
Kaspersky Lab in this document suggests, this         Digital Amnesia.                                         of memories that have become outdated (e.g. our old bank
can cause them to not store this information in                                                                details as soon as we open a new bank account), or memories
their own memory any more.                                                                                     we may wish to forget (e.g. traumatic or embarrassing events).
                                                                                                               In all those instances, our memory becomes more efficient and
                                                                                                               adaptive because humans are capable of forgetting.” (13) Dr
                                                                                                               Maria Wimber, Lecturer, School of Psychology, University of
                                                                                                               Birmingham

14 K A S P E R S K Y L A B                                                                                        THE RISE AND IMPACT OF DIGITAL AMNESIA                     15
Academic references
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   http://doi.org/10.1016/j.neuron.2010.08.035

02 Bavelier, D., Green, C. S., & Seidenberg, M. S. (2013). Cognitive development: gaming your way out of dyslexia?
   Current Biology: CB, 23(7), R282–283. http://doi.org/10.1016/j.cub.2013.02.051

03 Anderson MC1, Hanslmayr S (2014). Neural mechanisms of motivated forgetting.
   Trends Cogn Sci 18, 279-92. doi: 10.1016/j.tics.2014.03.002.

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   Transcultural Psychiatry, 50(2), 192–215. http://doi.org/10.1177/1363461512474623

05 Hasher, L., Lustig, C., & Zacks, R. (2007). Inhibitory mechanisms and the control of attention. In A. Conway, C. Jarrold, M. Kane, A. Miyake, &
   J. Towse (Eds.), Variation in working memory. New York: Oxford University Press.

06 Kühn, S., Gleich, T., Lorenz, R. C., Lindenberger, U., & Gallinat, J. (2014). Playing Super Mario induces structural brain plasticity: gray matter
   changes resulting from training with a commercial video game. Molecular Psychiatry, 19(2), 265–271. http://doi.org/10.1038/mp.2013.120

07 Lorenz, R. C., Gleich, T., Gallinat, J., & Kühn, S. (2015). Video game training and the reward system.
   Frontiers in Human Neuroscience, 9, 40. http://doi.org/10.3389/fnhum.2015.00040

08 Mills, K. L. (2014). Effects of Internet use on the adolescent brain: despite popular claims, experimental evidence remains scarce.
   Trends in Cognitive Sciences, 18(8), 385–387. http://doi.org/10.1016/j.tics.2014.04.011

09 Roediger HL, Karpicke JD (2006). Test-enhanced learning: taking memory tests improves long-term retention. Psychol Sci, 17, 249-55.

10 SCAMP | Study of Cognition, Adolescents and Mobile Phones. (n.d.). Retrieved April 27, 2015, from http://www.scampstudy.org/

11 Storm BC, Stone SM (2015). Saving-enhanced memory: the benefits of saving on the learning and remembering of new information.
   Psychol Sci 26,182-8. doi: 10.1177/0956797614559285.

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   Science. 2011 Aug 5;333(6043):776-8. doi: 10.1126/science.1207745. Epub 2011 Jul 14.

13 Wimber, Alink, Charest, Kriegeskorte, Anderson (2015) Retrieval induces adaptive forgetting of competing memories via cortical pattern
   suppression Nature Neuroscience 03/2015; DOI:10.1038/nn.3973

ENDS

i    The Consumer Security Risks Survey 2014 – multi-device threats in a multi-device world’, Kaspersky Lab and B2B International,
     July 2014.
ii   The sample was recruited, validated and surveyed through ‘double opt-in’ online panels to ensure respondents were
     representative and genuine.
iii 81% of the consumers surveyed own and use a smartphone, 66% a tablet and 84% a laptop.
iv In psychology and cognitive science, a schema (plural schemata or schemas) describes an organized pattern of thought or
   behaviour that organizes categories of information and the relationships among them.
v    ‘Consumer Security Risks Survey 2014 – multi-device threats in a multi-device world’, Kaspersky Lab and B2B International,
     July 2014.

vi Digital Consumer Online Trends and Risks, Kaspersky Lab with B2B International, 2014.
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