The rise of the social enterprise - 2018 Deloitte Human Capital Trends Report for South Africa
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
The rise of the social enterprise 2018 Deloitte Human Capital Trends Report for South Africa
The rise of the social enterprise
Experience Deloitte’s
Global Human Capital Trends like never
before. Access the new HC Trends
app featuring exclusive content.
Deloitte’s Human Capital professionals leverage research, analytics, and industry insights to help
design and execute the HR, talent, leadership, organisation, and change programmes that enable
business performance through people performance. Visit the Human Capital area of www.deloitte.
com to learn more.
COVER AND CHAPTER ILLUSTRATIONS BY TRACI DABERKO
2018 Deloitte Human Capital Trends Report For South Africa
CONTENTS
INTRODUCTION: THE RISE OF THE SOCIAL ENTERPRISE | 02
HUMAN CAPITAL TRENDS IN 2018: TOP FINDINGS FOR SOUTH AFRICA | 06
THE HYPER-CONNECTED WORKPLACE: WILL PRODUCTIVITY REIGN? | 10
PEOPLE DATA: HOW FAR IS TOO FAR? | 15
WELL-BEING: A STRATEGY AND A RESPONSIBILITY | 19
THE SYMPHONIC C-SUITE: TEAMS LEADING TEAMS | 25
CITIZENSHIP AND SOCIAL IMPACT: SOCIETY HOLDS THE MIRROR | 31
OTHER NOTABLE TRENDS FOR SOUTH AFRICA | 34
SUMMARY OF GLOBAL INDUSTRY RESULTS | 39
APPENDIX: SURVEY DEMOGRAPHICS | 40
DELOITTE SOUTH AFRICA HUMAN CAPITAL LEADERS’ CONTACT DETAILS | 41
1
The rise of the social enterprise
Introduction
The rise of the social enterprise
We are pleased to share with you the 2018 Deloitte Human Capital Trends Report for
South Africa. This country report is a companion to the Deloitte Global Human Capital
Trends 2018 report, which is one of the largest of its kind in the world. Over 11 000
executives from 124 countries participated in the global survey, including 354 South
African business and HR leaders. These professionals offered insights into the future of
work and human capital’s valuable role in shaping it. Our theme for this year, “The rise
of the social enterprise”, reflects the shift in the growing importance of social capital
in shaping an organisation’s purpose, guiding its relationships with stakeholders and
influencing its ultimate success or failure.
I
n 2018, we are witnessing seismic changes in the In the last Deloitte Global Human Capital Trends
workforce, the workplace, and the technologies report, we noted the movement of many organisations
used in the world of work. Organisations are no towards a “network of teams” operating model that
longer assessed based only on traditional metrics aims to enable greater collaboration and internal
such as financial performance, or even the quality agility. This movement has been joined by the
of their products or services. Rather, organisations growing shift from an internal, enterprise focus to an
today are increasingly being judged on the basis external, ecosystem one, as shown in Figure 1. The
of their relationships with their workers, their evolution of the social enterprise. Organisations on
customers, and their communities, as well as the leading edge of both of these changes embody
their impact on society at large – what we see is a our concept of the social enterprise: an organisation
transformational shift from business enterprises that is alert enough to sense, and responsive
into social enterprises. (2018 Deloitte Global Human enough to accommodate, the range and scope of
Capital Trends report). stakeholder expectations and demands. (2018
Deloitte Global Human Capital Trends report)
WHAT IS A SOCIAL ENTERPRISE?
A social enterprise is an organisation whose
mission combines revenue growth and profit-
making with the need to respect and support
its environment and stakeholder network. This
includes listening to, investing in, and actively
managing the trends that are shaping today’s
world. It is an organisation that shoulders
its responsibility to be a good citizen (both
inside and outside the organisation), serving
as a role model for its peers and promoting a
high degree of collaboration at every level of
the organisation.
2
2018 Deloitte Human Capital Trends Report For South Africa
Figure 1. The evolution of the social enterprise
Ecosystem
External focus
Increased
engagement Social
with external enterprise
LEVEL OF EXTERNAL FOCUS
actors
Increased
Traditional collaboration
organisation and internal
integration
Enterprise
Internal focus
Functional Symphonic
Siloed operating LEVEL OF COLLABORATION “Network of teams”
model AND INTERNAL AGILITY operating model
Source: Deloitte Global Human Capital Trends survey, 2018. Deloitte Insights | deloitte.com/insights
The last decade: Building Third, technological change is having
towards today’s tipping point unforeseen impacts on society even
as it creates massive opportunities to
Why is there a shift towards the rise of the social achieve sustainable, inclusive growth.
enterprise? We see three powerful macro forces Advances in robotics, artificial intelligence (AI),
driving the urgency of this change. and new digital technologies are fundamentally
changing how work gets done, who does it, and how
First, the power of the individual is growing, it influences society.
with millennials at the forefront. For the first
time in mature markets, young people believe that The 2018 Deloitte Global Human Capital Trends
their standard of living will be no better or even report sounds a wake-up call for organisations. The
worse than that of their parents. They are therefore rise of the social enterprise requires a determined
actively questioning the core premises of corporate focus on building social capital by engaging with
behaviour and the economic and social principles diverse stakeholders, creating purpose, and devising
that guide it. strategies that manage new societal expectations.
At stake is nothing less than an organisation’s
Second, businesses are being expected to fill reputation, relationships, and, ultimately, success or
a widening leadership vacuum in society. failure.
There is a widespread perception that political
systems are growing more and more polarised and “In this new era, human capital is inextricably tied to
less and less effective at meeting social challenges. social capital. This reality demands a fundamental
Citizens are looking to business to fill the void on change in how organisations do business today and
critical issues such as income inequality, health care, how they prepare for the human capital challenges
diversity, and cybersecurity to help make the world of the future.” (2018 Deloitte Global Human Capital
more equal or fair. Trends report)
3The rise of the social enterprise
These societal challenges are even more pressing in
South Africa, with many communities facing dire
social and economic issues. The statistics make Citizens are looking to
this very clear: “30.4 million of South Africa’s 55
million citizens in 2015 lived below the poverty line
business to fill the void on
and struggled to meet their basic living needs. One critical issues such as income
in three South Africans live on less than R797.00
per month, or half of the country’s mean annual inequality, health care,
household income.” (StatsSA Poverty Report 2017) diversity, and cybersecurity
It is now more important than ever for business to help make the world
organisations to intensify their efforts to have a more equal or fair.
positive impact on their employees, their employees’
communities, and the country we all call home. South
African enterprises that embrace this philosophy
will be at the forefront of this exciting human capital
movement and will ensure sustainability in a volatile
world. We look forward to engaging with you
to help unpack the findings and their
We hope you will find this country report and the full implications for your organisational
global report useful and insightful as you navigate the and workforce strategies.
challenges these changes bring into your workplace.
Our Deloitte professionals are ready to assist you in
seizing the promising opportunities that we see on
the business horizon.
PAM MAHARAJ
Director: Human Capital Leader Africa
pammaharaj@deloitte.co.za
+27 (0)82 458 2518
TREVOR PAGE
Director: Human Capital Trends 2018
trepage@deloitte.co.za
+27 (0)82 080 6702
42018 Deloitte Human Capital Trends Report For South Africa
The top 10 human capital
trends for South Africa
The hyper - connected
1 workplace: will
productivity reign?
People data:
How far
is too far?
2
3 Well-being: A strategy
and a responsibility
4
The symphonic c-suite:
teams leading teams
Citizenship and social
5 impact: Society holds
the mirror
New rewards:
Personalised, agile
and holistic
6
From careers to
7 experiences: new
pathways
AI, robotics, and
automation: put
humans in the loop
8
The longevity dividend:
Work in an era of 100 –
9 year lives
The workforce
ecosystem:
managing beyond 10
the enterprise
5The rise of the social enterprise
Human Capital Trends in 2018
Top findings for South Africa
The 2018 Deloitte Global Human Capital Trends survey measures the importance of
critical trends and issues, as well as an organisation’s perceived readiness to address
the challenges. The difference between importance and readiness for specific trends
is termed the “capability gap”, which measures how prepared organisations are to
respond to the most urgent human capital issues.
Figure 2. 2018’s top 10 global human capital trends: Importance and respondent readiness
85%
The symphonic C-suite
46%
85%
People data
42%
84%
From careers to experiences
37%
84%
Well-being
49%
82%
Hyper-connected workplace
45%
77%
New rewards
37%
77%
Citizenship and social impact
51%
72%
AI, robotics and automation
31%
69%
The longevity dividend
34%
65%
The workforce ecosystem
30%
Very important or important Very ready or ready
Figure 2. 2018’s Top 10 Global human capital trends: Importance and respondent readiness shows, four trends
that exceed 80 percent importance in 2018. In addition, two trends – “AI, robotics, and automation” and “New
rewards” – showed more than a 40 percent gap between importance and readiness.
62018 Deloitte Human Capital Trends Report For South Africa
Figure 3. 2018 South African scores ranked by importance
Africa 2018 Global 2018
Ranked by Importance South Africa 2018 Importance Score Importance Importance
score score
Hyper–connected workplace 90% 85% 82%
People data 90% 89% 85%
Well-being 89% 88% 84%
The symphonic C-suite 89% 89% 85%
Citizenship and social impact 88% 86% 77%
New rewards 85% 86% 77%
From careers to experiences 84% 84% 84%
AI, robotics and automation 74% 71% 72%
The longevity dividend 72% 73% 69%
The workforce ecosystem 70% 71% 65%
Figure 3. 2018 South African scores ranked by importance depicts the top trends for South Africa rated
according to importance. The results this year indicate that the Hyper-connected workplace, People data, and
Well-being are seen as most important. The top three trends in 2017, ranked by importance, were Organisation
of the Future, Employee Experience, and Talent Acquisition.
Figure 4. 2018 South African scores ranked by readiness shows how respondents rate their organisation’s
readiness to face the human capital issues and trends identified in 2018.
Figure 4. 2018 South African scores ranked by readiness
Africa 2018 Global 2018
Ranked by Importance South Africa 2018 Readiness (% not ready) Readiness Readiness
(Not Ready) (Not Ready)
Hyper–connected workplace 59% 56% 55%
People data 65% 57% 58%
Well-being 53% 50% 51%
The symphonic C-suite 58% 52% 54%
Citizenship and social impact 47% 45% 49%
New rewards 69% 62% 63%
From careers to experiences 67% 59% 63%
AI, robotics and automation 76% 71% 69%
The longevity dividend 73% 64% 66%
The workforce ecosystem 77% 70% 70%
7The rise of the social enterprise
Figure 5. 2018’s top 10 human capital trends for South Africa: Importance and respondent readiness
Ranked by Importance and Readiness Importance and Readiness
90%
Hyper Connected Workplace
59%
90%
People data
65%
89%
Well-being
53%
89%
The symphonic C-suite
58%
88%
Citizenship and social impact
47%
85%
New rewards
69%
84%
From careers to experiences
67%
74%
AI, robotics and automation
76%
72%
The longevity dividend
73%
70%
The workforce ecosystem
77%
Importance Readiness
Significant human capital trends for South Africa
The top five trends for South Africa Other notable trends to
in 2018, based on importance, are: consider include:
1. HYPER-CONNECTED WORKPLACE 6. NEW REWARDS
2. PEOPLE DATA 7. FROM CAREERS TO EXPERIENCES
3. WELL-BEING 8. AI, ROBOTICS, AND AUTOMATION
4. THE SYMPHONIC C-SUITE 9. THE LONGEVITY DIVIDEND
5. CITIZENSHIP AND SOCIAL IMPACT 10. THE WORKFORCE ECOSYSTEM
82018 Deloitte Human Capital Trends Report For South Africa
The hyper-connected
workplace
9The rise of the social enterprise
The hyper-connected workplace
Will productivity reign?
Introduction to trend South Africa 2018
South Africa 2018
Ranked by Importance Readiness
Importance Score
(Not Ready) Score
New communication tools are rapidly entering the
workplace. Seventy percent of global respondents The hyper-connected
90% 59%
workplace
believe workers will spend more time on collaboration
platforms in the future, 67 % see growth in “work- People data 90% 65%
based social media”, and 62 % predict an increase in
Well-being 89% 53%
instant messaging.
As these tools migrate from personal life to the The symphonic C-suite 89% 58%
workplace, organisations must apply their expertise
Citizenship and social impact 88% 47%
in collaborative teams, goal-setting, and employee
development to ensure that they actually improve
organisational, team, and individual performance. The overall findings show that most respondents
use email and phone for personal and professional
Organisations are becoming hyper-connected; can communication, which is probably because they are
they also become hyper-productive? (2018 Deloitte very familiar with these technologies.
Global Human Capital Trends report)
Figure 6. Communication channels regularly used
Analysis of trend for personal/professional communication shows
that 98 % of respondents say that email is the
Ninety percent of South African respondents rate most commonly used communication channel for
this trend as important, with 59 % reporting that professional communication, with 87 % using email
they are not ready for it. for personal communication.
Figure 6. Communication channels regularly used for personal/professional communication
98.05%
87.11%
82.81%
81.25%
79.30%
75.00%
66.02%
62.89%
62.50%
60.55%
56.25%
46.48%
24.22%
23.44%
19.92%
20.31%
4.30%
2.73%
0.78%
0.78%
Email Text Phone/Voice Work-based Personal Instant Social Online Other None of
mail social social messaging messaging collaboration the above
media media apps platforms
Personal Professional (i.e. Slack)
102018 Deloitte Human Capital Trends Report For South Africa
The majority of respondents (76 %) state that different globally and the global findings show that
connected work tools have a positive impact face-to-face meetings and phone meetings are on
on personal productivity, with only 3 % giving the decline, while work collaboration platforms are
a negative response in this regard. Even though there on the upswing. South African respondents’ overall
are many new technologies available, only a small preference remains face-to-face and telephonic
percentage of South African respondents consider communication as shown in Figure 7. The status
using social messaging and online collaboration of preference in South African communication
tools in the next three to five years. The results are channels in the next 3–5 years.
Figure 7. The status of preference in South African communication channels in the next 3–5 years
16.02%
34.38% 24.61%
39.45%
30.86%
60.94% 69.14% 67.19%
46.88%
73.83%
78.91%
41.02%
38.67%
53.13%
32.42%
28.83% 29.30%
27.34%
28.52%
24.61%
21.88%
18.36%
2.34% 6.64% 3.52% 3.52% 2.73%
Face to face E-Mail Text Phone/ Work-based Personal Instant Social Online
meetings Voice mail social social Messaging Messaging Collaboration
media media Apps Platforms
Increase Stay the same Decrease
11The rise of the social enterprise
Figure 8. Primary drivers of adoption of new communication channels and connected work tools,
communication channels and connected work however only 14 % of organisations allow employees
tools illustrates that many local organisations to use emerging channels. This could be because of
only consider implementing new technologies or IT security protocols in place, budgetary constraints,
software tools once these have been approved by or lack of awareness of the new tools and platforms
their Information Technology (IT) department. It is available.
clear that IT and HR are the primary drivers of new
Figure 8. Primary drivers of adoption of new communication channels and hyper connected work tools
35.16%
34.38%
12.89%
10.16%
7.42%
HR IT HR and IT Employee/ Other
partnership grassroots
The South African context Employees in 2018 want to be acknowledged and
recognised for their work performance as well
South Africa has limitations in terms of Wi-Fi as personal milestones in their life and career.
penetration, bandwidth and Internet accessibility, South African companies have the opportunity
which restricts usage for many citizens. The high to implement innovative ideas to provide real-
cost of digital devices means that these methods of time, on-the-go content distributed via multiple
connection are not affordable and available to all. In digital channels. There seems to be reluctance to
addition, differences in the languages spoken and do this. Figure 9. Describe your organisations use
the skill levels of many employees may preclude of emerging communication channels and hyper-
them from fully exploiting emergent technologies connected workplace tools, shows that 36 % only
and using them effectively in the workplace. permit the use of well-established communication/
collaboration tools, while only 14.5 % allow
Our experience indicates that employees want to be employees to use emerging communication channels
connected to the organisation in which they work and tools freely.
and want to receive information and updates from
the company, even if these are delivered on their
personal devices.
122018 Deloitte Human Capital Trends Report For South Africa
Figure 9. Describe your organisation’s use of emerging communication channels and hyper connected workplace tools
39.39%
36.70%
14.48%
9.43%
We only permit the use We allow access to We allow employees We identify emerging
of well-established emerging tools and to use emerging channels and
communication/ channels after communication promote/encourage
collaboration careful review and channels and tools their use among
tools approval by IT freely employees
The bottom line • Extend the reach of technology
and upskill employees:
We recommend the following actions –– Explore platforms that are designed to serve
that organisations can take to address the low levels of literacy and restricted access to
opportunities and challenges of this trend: digital media, data, Wi-Fi, and smartphones.
–– Upskill employees through digital training
• Implement new digital programmes, so that employees become
platforms and tools: more familiar with technology and are able to
–– Make connected technologies a priority by improve their current levels of connectedness
researching and adapting available platforms and productivity.
to meet your organisation’s needs.
–– Put plans in place to implement new
technologies and communication
channels for high connectivity,
collaboration and productivity.
–– Use innovative collaboration
technologies to enhance HR processes
like performance management.
• Consider implementing more
flexible IT policies:
–– Consider allowing staff to bring their own
devices to work and setting clear parameters
for their use of company specified social
media and collaboration applications.
–– Implement work-based social media
platforms that are key to employee
productivity and knowledge-sharing.
13The rise of the social enterprise
People data
142018 Deloitte Human Capital Trends Report For South Africa
People data
How far is too far?
Introduction to trend South Africa 2018
South Africa 2018
Ranked by Importance Readiness
Importance Score
(Not Ready) Score
The rapid increase in data availability and the advent
of powerful people analytics tools have generated The hyper-connected
90% 59%
workplace
rich opportunities for HR and organisations, but
they are now also generating a variety of risks. While People data 90% 65%
more than half of our global survey respondents are Well-being 89% 53%
actively managing the risk of employee perceptions
of personal data use, and a similar proportion are The symphonic C-suite 89% 58%
managing the risk of legal liability, only one-quarter
Citizenship and social impact 88% 47%
are managing the impact on their consumer brand.
Organisations face a tipping point: Develop a Analysis of trend
set of well-defined policies, security safeguards,
transparency measures, and ongoing communication Nearly all South African respondents (90 %)
around the use of people data, or risk employee, rate this trend as important, while 65 %
customer, and societal backlash. (2018 Deloitte think that they are not ready for it.
Global Human Capital Trends report)
Figure 10. Responsibility role for ensuring
privacy and security of HR data shows
that 81 % of respondents feel that IT and
HR share the responsibility of ensuring
the privacy and security of HR data.
Figure 10. Responsibility role for ensuring privacy and security of HR data
81.33%
12.05%
3.01% 3.61%
Only HR Only IT IT and HR share Other
responsibility
15The rise of the social enterprise
Just over one-quarter of respondents noted that data analytics, as can be seen in Figure 12. Capabilities in
and people analytics are not considered to be drivers measuring and analysing talent data.
of value and that there are no strong data governance
structures in their organisation, see Figure 11. “We predict explosive growth in the coming
Description of organisation’s use of people data. year for smart products that leverage employee
data. The spectrum of risks associated with the
However, 46 percent report that data and metrics collection, storage and use of this data can and
are playing an increasingly important role in should be effectively managed. Strategies such
organisational decisions and that moderate to as anonymisation and encryption can allow
strong governance policies enhance data security, organisations to make effective use of people data
privacy, and accuracy in their organisation’s use of while managing the risks associated with storing and
people analytics. Most organisations use data for processing various kinds of personal information.”
operational purposes and not for more advanced (2018 Deloitte Global Human Capital Trends
report)
Figure 11. Description of your organisation’s use of people data
46.18%
26.58%
18.60%
8.64%
Data/people analytics Data and metrics play an People analytics are a part People analytics is an
are not considered a increasing role in of most talent and some integral part of business
value driver and there organisational decisions business decisions and and talent decisions and
are no strong data and moderate to strong strong data governance HR is an active paricipant
governance structure governance policies policies exist in a strong data
enhance data security, governance structure
privacy, and accuracy
Figure 12. Capabilities in measuring and analysing talent data
65.06%
22.89%
7.83%
4.22%
Operational reporting Advanced reporting Advanced analytics Predictive analytics
(costs, utilisation, (benchmarking, analysing (statistical analysis, (models for future planning)
compliance) trends over time) correlations, causal factors)
162018 Deloitte Human Capital Trends Report For South Africa
The South African context The bottom line
All businesses rely on accurate and timely data to We recommend the following actions
make decisions and take advantage of opportunities. that organisations can take to address the
Driven by the increasing adoption of cloud HR opportunities and challenges of this trend:
systems, local companies are now investing heavily
in digital programs that use data for all aspects • Deliberate use of data for value extraction
of workforce planning, talent management and –– Just gathering increasing amount of people
operational improvement. data to report on is no longer enough.
Organisations need to prioritise the extraction
Digital people data collection and availability brings of insights and business value from this
inherent risks now governed increasingly by law. data. This will require strong commitment
Businesses will have to consider the following from leaders as well as the right types of
elements and implement strategies to minimise or analytical skills.
curb the risks associated with each: • Strong focus on data governance
–– The strategic risk of HR and IT data. and management
–– Data management risk. –– As the volume of people data grows, data
–– Technology vendor and third-party risks. governance needs to have a dedicated focus
–– Regulatory requirements relating to the and not just be an element of a broader
protection of information. governance portfolio. This dedicated focus
will also provide the impetus to drive the
Economic downturns and low economic growth entrenchment of data governance into the
all put pressure on executives and employees, ways of working.
sometimes increasing the likelihood that poor
decisions or illegal actions could be taken. It is
clear that data protection as well as managing risks
associated with fraud and corruption have become
increasingly critical in informing business decisions.
With technology enabling virtually every
activity in an organisation, the evolving digital
landscape requires South African executives
to formulate strategies on which technologies
to adopt, which to avoid, and why.
17The rise of the social enterprise
Well-being2018 Deloitte Human Capital Trends Report For South Africa
Well-being
A strategy and a responsibility
Introduction to trend South Africa 2018
South Africa 2018
Ranked by Importance Readiness
Importance Score
(Not Ready) Score
As the line between work and life blurs further,
employees are demanding that organisations The hyper-connected
90% 59%
workplace
expand their benefits offerings to include a wide
range of programmes for physical, mental, financial, People data 90% 65%
and spiritual health. In response, employers are
Well-being 89% 53%
investing in well-being programmes as both a
societal responsibility and a talent strategy. Over The symphonic C-suite 89% 58%
50 percent of global survey respondents view a
Citizenship and social impact 88% 47%
variety of such programmes as “valuable” or “highly
valuable” to employees, but big gaps remain between
what employees value and what companies are The majority of respondents state that the employee
delivering. (2018 Deloitte Global Human Capital wellness/work-life programmes currently in place
Trends report) in their organisation include wellness counselling,
in-office wellness services (such as chair massages,
Analysis of trend health fairs and health screenings), employee
assistance programmes, mental health counselling,
Eighty-nine percent of South African respondents flexible work schedules, group wellness, or fitness
rate well-being as important, while 53 % say that activities. See Figure 13. Employee wellness/work-
they are not ready for this trend. life balance programmes currently in place in the
organisation.
Figure 13. Employee wellness/work-life balance programmes currently in place in the organisation
In-office wellness services (i.e. chair massage health
fair, in-office CSA delivery, health screenings) 50.20%
Personal financial counseling 49.80%
Wellness counseling 60.39%
Healthy snacks offered in office 28.24%
Reimbursement 6.67%
Group wellness or fitness activities 27.84%
Fitness or health challenges 21.96%
Onsite fitness centre 21.18%
Office space designated for wellness purposes
21.18%
(i.e. rest spaces, lactation rooms)
Health monitoring or cessation programmes
17.65%
(i.e. smoking cessation, weight management)
Yoga or mindfulness training 7.06%
Mental health counseling 28.24%
Telecommunication 10.59%
Flexible schedule 36.86%
Back-up daycare 3.92%
Employee assistance programme 50.20%
Open workplace/hoteling 7.45%
19The rise of the social enterprise
Sixty-eight percent of respondents felt that programmes support employee retention.
employee well-being programmes promote See Figure 14. Purpose of employee well-
employee productivity or improve bottom- being programmes in the organisation.
line results and 59 % feel that well-being
Figure 14. Purpose of employee well-being programmes in the organisation
68.52%
59.26%
49.38%
45.68%
41.98%
38.27%
13.58%
4.94%
Promote Comply Reduce Promote Support Support Reinforce Other
employee with insurance employee employee employee organisational
safety regulatory costs productivity/ recruitment/ retention mission/
or other improve employment vision
require- bottom line branding
ments results
Just over half of respondents rate
flexible work schedules as a highly
valuable employee well-being
benefit, followed by employee
assistance programmes.
202018 Deloitte Human Capital Trends Report For South Africa
Figure 15. Description of organisation’s current In order to be beneficial and sustainable over the
position towards employee well-being shows that long term, a more holistic strategy and approach
16 % of respondents’ organisations are not working is required based on research of successful
on any well-being programme, while only 4 % offer programmes locally and worldwide. Well designed
extensive well-being programmes and actively and executed well-being programmes have the
analyse the impact on productivity and efficiency. potential of significant improvements in employee
engagement and productivity.
The results indicate that most well-being programmes
are isolated in nature and not continuous.
Figure 15. Description of organisation’s current position towards employee well-being
47.12%
31.86%
16.27%
4.75%
We are not working on We offer well-being We offer well-being We offer extensive
this at the moment programmes that are programmes beyond well-being programmes
basic and only focused the traditional and actively analyse
on traditional well-being, (including mindfulness, their impact on produc-
such as safety, employ- life balance, and tivity and efficiency of
ee, assistance or medical financial fitness) our employers
assistance programmes
Today, the definition of wellness has expanded
dramatically to include a range of programmes
aimed at not only protecting employee
health, but actively boosting performance as
well as social and emotional well-being.
21The rise of the social enterprise
The South African context There is also a poor evidence base with which to
measure the return on investment of well-being
South Africans are becoming increasingly aware strategies, which results in inertia when it comes to
of the importance of illness prevention in the implementation.
maintenance of good health. This gives organisations
an opportunity to help people make informed It is interesting to note that our 2018 Deloitte
decisions about their well-being. In general, more Health and Wellness report shows that consumer
companies are engaging with their employees and demands are moving towards health and wellness,
their employees’ communities to meet health and transparency, safety, social impact and experience.
wellness needs; however, the results shown in Figure All of these factors are driving consumer preferences
15. Description of organisation’s current position for goods and services. See Figure 16. What’s good
towards employee well-being, show that well-being for consumers is good for business; changing
programmes tend to be isolated interventions. Just consumer demands are driving preferences for
47 % of South African organisations offer very basic products and services. (Deloitte 2018 Health and
services in this regard, such as safety, employee Wellness report).
assistance, and medical aid schemes.
Despite increased corporate attention and
A lack of insight into tracking health and wellness investment in well-being, our research indicates
issues could be a hindrance to enhancing employee that South African companies must do a better job
well-being and benefitting from its impact on connecting well-being programmes with employee
productivity. The lack of infrastructure to monitor expectations. Globally and in the South African
and measure these programmes also makes it market, substantial gaps remain in many areas
difficult to identify individuals who are at high risk between what employees value and what companies
and who might need long-term health and wellness offer to their employees.
interventions.
Figure 16. What is good for consumers is good for business; changing consumer
demands are driving preferences for products and services
What’s good for consumer is good for business
Changing consumer demands are driving preferences for products and services
Transparency
Health &
Price
Wellness
Traditional Preferences Evolving Preferences
• Price • Health & Wellness
• Taste Taste Safety
• Transparency
• Convenience • Safety
• Social Impact
• Experience
Convenience Social
Impact
Experience
Transparency
222018 Deloitte Human Capital Trends Report For South Africa
The bottom line
We recommend the following actions
that organisations can take to address the
opportunities and challenges of this trend:
• Implement holistic programmes: Expand well-being
–– Include mental well-being, physical health,
employees’ current stage of life and their role programmes to
in the organisation in wellness policies.
–– Offer more tailored well-being options from
include communities
which employees can choose. and local schools,
–– Focus well-being programmes on a holistic
approach, integrating factors like mind, an to provide citizens
energised body, and a sense of purpose.
• Evaluate the work environment
and learners with
and leverage technology: information on healthy
–– Ensure that employees are supported
by a healthy and safe work eating, good hygiene
environment in which to thrive.
–– Use technology applications to support and the importance
healthier dietary choices, lifestyles
and behaviours for employees
of physical activity.
through real time feedback.
• Expand into communities:
–– Expand well-being programmes to include
communities and local schools, to provide
citizens and learners with information
on healthy eating, good hygiene and
the importance of physical activity.
23The rise of the social enterprise The symphonic C-suite
2018 Deloitte Human Capital Trends Report For South Africa
The symphonic C-suite
Teams leading teams
Introduction to trend South Africa 2018
South Africa 2018
Ranked by Importance Readiness
Importance Score
(Not Ready) Score
Behaving as a social enterprise and managing the
external environment’s macro trends effectively The hyper-connected
90% 59%
workplace
demands an unprecedented level of cross-functional
vision, connectivity, and collaboration from C-suite People data 90% 65%
leaders. Well-being 89% 53%
To do this, they must collaborate in what we call the The symphonic C-suite 89% 58%
“symphonic C-suite”, in which an organisation’s top
Citizenship and social impact 88% 47%
executives play together interdependently as a team
while also leading their own functional teams. This
approach enables the C-suite to understand the many
impacts that external forces have on and within the
organisation – not just on single functions – and plot Analysis of trend
co-ordinated, agile responses.
Most South African respondents (89 %) rate this
The symphonic C-suite is the next stage in the trend as important, while 58 % report that they are
ongoing evolution of leadership models. This new not ready for it.
model allows leaders to understand, manage, and
respond to the complex social capital issues that The majority of respondents state that pressure from
organisations face. What’s more, the symphonic and changes in their industry, the digital workplace
leadership model is vital for growth: Our survey or the future of work, regulatory pressure, shifting
finds that global respondents who indicate their labour markets, and AI or cognitive computing are
C-suite executives “regularly collaborate on long- the key drivers of business transformation.
term interdependent work” are one-third more likely
to say their companies are growing at 10 percent Thirty-nine percent of respondents report that their
and above than respondents whose CXOs operate CXOs manage their functions independently but
independently. collaborate to share ideas or troubleshoot problems
as part of their organisation’s C-suite leadership.
“The C-suite must lead an organisation’s response to See Figure 17. Description of your organisation’s
the other trends highlighted in this report. The pace C-suite leadership.
and complexity of the changes involved, and the high
stakes of success or failure, elevate these as C-level
issues, which cannot be delegated or approached in
silos. Only a symphonic C-suite team is sufficient for
the scale and speed of the trends.” (2018 Deloitte
Global Human Capital Trends report)
25The rise of the social enterprise
Figure 17. Description of your organisation’s C-suite leadership
39.20%
28.24%
16.61%
15.95%
CXOs manage their CXOs manage their CXOs occasionally CXOs regularly
functions independently functions independently partner on an ad hoc collaborate on long term
with little cross-function but collaborate to share initiatives or projects interdependent work
al collaboration ideas or troubleshoot
problems
Rather than behave as independent C-level
functional experts, the C-suite themselves
must now operate as a team. We call this
“symphonic C-suite” and our respondents viewed
it as one of the most pressing human capital
issues facing organisations today.
262018 Deloitte Human Capital Trends Report For South Africa
Forty one percent of respondents feel that C-suite Where can C-Suites start?
leaders are becoming increasingly interdependent.
Although the results indicate that there exists A first step is for the CEO to review priorities for each
frequent collaboration between C-suite leaders, C-suite leader and determine how each can have an
there is still room for improvement. See Figure impact more broadly across the organisation.
18. Description of how your C-suite leaders work
together. Next, cross-disciplinary projects should be prioritsed
so that the CxOs can form specific alliances and align
The competencies needed to work collaboratively their efforts to drive success.
include:
–– Emotional intelligence, but more specifically Last, executive teams need to put those cross
understanding how cultures and individual disciplinary projects on the agenda, not only for
people differ in terms of what motivates them themselves but for the organisation as a whole to
on a deeper level, or their “psychological increase the visibility of their collaboration for the
capital”. rest of the workforce as a model to follow. (2018
–– Knowing how to adjust communication style Deloitte Human Capital Trends report)
to suit different audiences and influence them.
–– Understanding different techniques to build
strong relationships and synergies throughout
the organisation.
–– Dealing with complexity.
–– Being comfortable with ambiguity.
“Senior leaders must get out of their silos and work
with each other more. To navigate today’s constantly
changing business environment and address cross-
disciplinary challenges, a company’s top leaders
must act as one.” (2018 Deloitte Human Capital
Trends report)
Figure 18. Description of how your C-suite leaders work together
41.86%
35.22%
22.92%
C-suite leaders are The balance of C-suite leaders are
becoming increasingly independent functional becoming increasingly
independent within requirements and interdependent
their functional roles interdependency is
remaining constant
27The rise of the social enterprise
The South African context The bottom line
Many South African C-suite leaders operate with very We recommend the following actions
traditional mind-sets in respect of organisational that organisations can take to address the
boundaries. As companies transform and digital opportunities and challenges of this trend:
organisational models emerge, C-suite leaders
need to evolve as well. Organisations are looking • Rethink the executive model:
for more agile, diverse and younger leaders, along –– Rethink the organisation’s C-suite model to
with new C-suite models that capture the “digital embrace the digital age, the future of work
way” to run businesses. C-suite leaders today need and networked organisational models.
cross-functional skills and expertise to effectively • Empower the new generation of leaders:
manage across organisational boundaries. Achieving –– Develop a leadership strategy
a symphonic C-suite in South Africa relies on incorporating identification processes
overcoming several challenges and focusing on key to inform succession, planning and
aspects that facilitate collaboration. skills requirement and development.
–– Assess all leaders to identify their ability
A new generation of leaders will need to emerge to operate in the digital world.
that can manage across cultural, demographic and –– Ensure that leadership pipelines are
organisational dynamics. At C-suite level, functional effective by providing assessment
and operational responsibilities are becoming fewer and development programmes and
while managing internal and external stakeholders exposure from junior level upwards.
is becoming critical to executive roles. –– Develop a new generation of C-suite
leaders through empowering learning
Leaders also need to draw collective strengths and development programmes,
when solving complex business problems. With coaching and rotations to develop
organisational structures becoming flatter, cross- digital and cross-functional skills.
functional collaboration between leaders is now –– Treat diversity as an important element
essential for success. of business success at C-suite level.
• Integrate collaboration in management
As efficient and more frequent communication and governance practices:
between departments and C-suite leaders becomes –– Identify and implement key enablers
critical for information to flow more freely, virtual for an integrated symphonic C-suite.
interaction will become the norm. Collaboration –– Change business management processes
technologies will need to be in place to enhance and governance to include collaboration
C-suite effectiveness in this interdependent model. and interdependent decision making and
performance management processes.
In challenging economic and political times, strong
leaders who are comfortable with complexity and
ambiguity are needed to provide direction and
solve complex problems. New leadership models
are required to find, place and develop leaders to
operate in this new reality.
282018 Deloitte Human Capital Trends Report For South Africa 29
The rise of the social enterprise
Citizenship and
social impact
302018 Deloitte Human Capital Trends Report For South Africa
Citizenship and social impact
Society holds the mirror
Introduction to trend South Africa 2018
South Africa 2018
Ranked by Importance Readiness
Importance Score
(Not Ready) Score
An organisation’s track record of corporate
citizenship and social impact now has a direct The hyper-connected
90% 59%
workplace
bearing on its core identity and strategy.
People data 90% 65%
Engagement with other stakeholders on topics such Well-being 89% 53%
as diversity, gender pay equity, income inequality,
and climate change can lift financial performance The symphonic C-suite 89% 58%
and brand value, while failure to engage can
Citizenship and social impact 88% 47%
destroy reputation and alienate key audiences.
Many organisations are still catching up. Seventy
seven percent of our global respondents say that
citizenship is important, but only 18 % say this issue
is a top priority reflected in corporate strategy. (2018
Deloitte Global Human Capital Trends report)
Figure 19. Description of your organisation’s
corporate social responsibility programmes
Analysis of trend shows that 32 % of respondents state that
social responsibility programmes exist in their
Eighty-eight percent of South African respondents organisation but are not well-developed or
rate citizenship and social impact as important, invested in. Only 28 % responded that social
with 47 % stating that they are not ready for this responsibility is high on their list of priorities as
trend. a driver of employee and customer branding.
Figure 19. Description of your organisation’s corporate social responsibility programmes
32.05%
28.21%
21.79%
17.95%
We do not focus heavily Social responsibility Social responsibility is high Social responsibility is
on social responsibility programmes exist on our list of priorities as a one of our top priorities
but are not well-developed driver of employee and and is reflected in our
/invested in customer branding corporate strategy
31The rise of the social enterprise
Forty-five percent rate the CEO as the primary driver of social impact efforts in their organisation.
Figure 20. Primary driver of the social impact efforts in your organisation
45.76%
22.88%
19.56%
9.23%
2.58%
CEO CHRO Head of Diversity Head of Compliance Other
The primary purpose of social impact programmes services to charitable organisations, team-based
in 46 % of respondents’ organisations is to improve volunteer days, and paid time off for qualified
the communities in which they operate. Most social volunteer opportunities. See Figure 21. Primary
impact programmes include matching donations to purpose of social impact in your organisation.
qualified charities, in-kind donations or pro-bono
Figure 21. Primary purpose of social impact in your organisation
46.06%
16.97%
14.55%
9.70%
7.88%
4.85%
Support Supply Support Drive Improve the Other
employee employee consumer shareholder communities
recruitment/ retention branding/- value in which we
employment sales and operate
branding marketing
322018 Deloitte Human Capital Trends Report For South Africa
The South African context The bottom line
The fact that organisations have social impact We recommend the following actions
programmes in place represents positive progress that organisations can take to address the
towards improving the communities in which they opportunities and challenges of this trend:
operate. This is especially important in the South
African context, where communities still require • Have more focused Social
financial investment and involvement from the impact programmes:
private sector to assist with progress. However, 23 % –– Develop and invest in more focused
of respondents are not aware of their organisation’s and efficient social impact programmes
tracking and reporting of corporate social impact that benefit local communities rather
programmes. than dispersed CSI initiatives.
• Form partnerships and aim
“Organisations could embody the concept of the for quantifiable results:
social enterprise – people today have less trust in –– Visit community members to determine what
their political and social institutions than they have they need and what would solve the challenges
had in previous years, with many expecting business they face. Work with these communities, in
leaders to fill in the gap.” (2018 Deloitte Global partnership, to have a bigger social impact.
Human Capital Trends report) –– Stay involved in implementation of
programmes and monitor tangible outcomes
Our survey shows that there is a definite need to for the community.
develop innovative ideas and solutions that have • Remember that education is the future:
a positive impact on society as a whole. South –– Invest in further education and training
African organisations should adopt social impact services that upskill and uplift communities
programmes and policies that result in community in areas where your company operates.
upliftment and improvement in, for example, the
education and health care sectors that go beyond
traditional CSI initiatives.
“Our survey shows
that there is a definite need to develop
innovative ideas and solutions that have a
positive impact on society as a whole.”
33The rise of the social enterprise
Other notable trends
for South Africa
6. New rewards The bottom line
We recommend the following actions
Introduction to trend that organisations can take to address the
opportunities and challenges of this trend:
Leveraging their power as individuals, employees are
asking for more personalised, flexible and holistic • Introducing greater flexibility
rewards, including a focus on fair and open pay. into reward models:
While companies recognise this overall shift, early –– As Gen Z starts to enter the workplace
experiments are exploring how to develop a holistic organisations will have to consider the
variety of rewards and match them to individual impact of meeting the expectations of
preferences, across diverse talent segments and on four generations at any one time.
a continuous basis. (2018 Deloitte Global Human –– Approaches to Total Reward will have
Capital Trends report) to consider the unique requirements
of each generation be it, retirement
funding, risk benefits, greater access
Analysis of trend to learning opportunities or reward
models that introduce differentiated
Eighty-five percent of South African respondents rate levels of risk and reward.
this trend as important, with 69 % of respondents • Placing a greater emphasis on
rating themselves as not ready for it. ethical reward practices:
Sixty-one percent of respondents state that their –– Legalisation and governance codes
organisation currently gives an annual bonus or locally and internationally are forcing
offers incentives to employees as its rewards organisations to pay greater heed to ethical
strategy. reward practices, be it the publishing of
gender pay gaps or pay gaps between the
Forty-five percent of respondents top and bottom of the organisation.
say that their organisation’s rewards –– South African organisations have
strategy is best described as a typical to pay special attention to ensure
rewards programme for the industry that their reward practices do not
in which it operates, while 34 % rate discriminate by race or gender.
the current rewards programme as out –– Careful consideration also has to be given
of date and needing attention. In our 2017 as to what an appropriate gap is between
Human Capital trends report for South the top and bottom of the organisation
Africa, 19 % of South African respondents and how this gap can be reduced.
stated that they had no plans to evolve • Real time performance feedback:
their performance management system –– Performance management tools and
and only 9 % were conducting performance systems have to ensure that employees
management on a continuous basis, are receiving real time feedback to
compared to 17 % globally. enable continuous improvement.
There seems to be a feeling among
employees that rewards are not
adequately linked to performance
and not tailored to be effective in
aspiring personal performance,
especially amongst non-C-suite
employees.
342018 Deloitte Human Capital Trends Report For South Africa
7. From careers to experiences –– Implement reskilling and upskilling strategies,
to build talent from within and to contribute
to socially responsible approaches to the
Introduction to trend future of work. (World Economic Forum –
Towards a reskilling revolution)
In a 21st-century career, the individual and their • Give practical learning and experience:
experiences take centre stage. Instead of a steady –– Offer on–the-job, experiential training to help
progression along a job-based pathway, leading employees progress along their career path
organisations are shifting towards a model and to assist them with any required skills
that empowers individuals to acquire valuable or knowledge.
experiences, explore new roles, and continually –– Address lack of experience through immersion
reinvent themselves. Improvement in this area programmes in different jobs and roles to
is essential to attract critical talent, especially build organisational “bench strength” for
as technology shifts the skills landscape. (2018 future requirements.
Deloitte Global Human Capital Trends report)
Analysis of trend
A mere 12 % of South African respondents
state that their organisation gives employees
exposure to high-performing peers, offers
internal coaching, or provides mentoring and
the facilitation of external coaches/mentors
in career development programmes.
It is clear that most organisations still focus
on a traditional talent sourcing structure.
Only 31 % of respondents feel that their
organisation is effective in empowering
them to manage their career.
The bottom line
We recommend the following actions
that organisations can take to address the
opportunities and challenges of this trend:
• Support lifelong learning, re-skilling and
up-skilling:
–– Encourage lifelong learning programmes so
that employees can adapt quickly to changing
careers in a dynamic labour market.
35The rise of the social enterprise
8. AI, robotics, and automation The bottom line
We recommend the following actions
Introduction to trend that organisations can take to address the
opportunities and challenges of this trend:
The introduction of AI, robotics, and automation
into the workplace has dramatically accelerated in • Design a comprehensive
the last year, transforming in-demand roles and future work architecture:
skills inside and outside organisations. Perhaps –– Plan for automation and robotics within
surprisingly, those roles and skills focus on the a future work organisation model.
“uniquely human” rather than the purely technical. –– Redesign jobs and work to optimise
To maximise the potential value of these technologies the human element alongside
today and minimise the potential adverse impacts automation, AI and robotics.
on the workforce tomorrow, organisations must –– Retrain existing employees
put humans in the loop – reconstructing work, for higher skilled work.
retraining people, and rearranging the organisation. • Consider the human element:
The greatest opportunity is not just to redesign jobs –– View innovation and restructuring exercises
or automate routine work, but to fundamentally from a people-impact point of view.
rethink “work architecture” to benefit organisations, –– Be proactive in answering the challenges and
teams, and individuals. (2018 Deloitte Global opportunities of the future, particularly in the
Human Capital Trends report) composition of your workforce, optimal sizing
and operating models, training and consistent
reskilling of employees.
Analysis of trend –– Consultation with affected stakeholders,
particularly labour, is important
Seventy-four percent of South African respondents in the South African context.
state that this trend is important, with 76 % not
being ready for it.
Organisations are often divided on the recognition
and acceptance of AI and robotics. While executives Organisations are often
and management by and large embrace the idea as
a way to minimise unnecessary costs and maximise divided on the recognition
workforce efficiency (the speed and accuracy of data
and actions), the general workforce has interpreted
and acceptance of
this trend to infer increased job losses and an AI and robotics.
unwillingness by leadership to consider socio-
economic nuances.
Only 7 % of respondents state that their organisation
is restructuring the way work is done and using AI
or robotics. Fifty-one percent of respondents do not
currently use AI or robotics in the workplace and 38
% state that their organisation does not have a plan
to cultivate the human skills required to use
AI or robotics.
36You can also read
