TICKETING INFORMATION - FIFA.com

 
TICKETING INFORMATION - FIFA.com
TICKETING INFORMATION
TICKETING INFORMATION - FIFA.com
2   2018 FIFA WORLD CUP RUSSIA™   Ticketing Information
TICKETING INFORMATION - FIFA.com
CONTENTS
1      Introduction.....................................................................4         3      Ticket Information........................................................ 14
1.1   Things to know about 2018 FIFA World CupTM                                                  3.1 Total Number of Tickets................................................... 14
      ticket sales............................................................................5          Seating Capacity................................................................ 14
2      General Ticketing Information.......................................6                      3.2 Customer Groups.............................................................. 15
2.1 Ticket Sales Structure - Sales Phases..............................6                                 Customer Groups with .................................................... 15
2.2 Ticket Price Categories.......................................................7                      Ticket Purchase Rights
2.3 Ticket Products.....................................................................7                General Public Allocations............................................... 15
       Individual Match Tickets (IMT)........................................7                           Ticket Inventory Overview............................................... 15
       Venue Specific Ticket Series (VST).................................7                       4      Ticket Application & Purchase.................................... 16
       Team Specific Ticket Series (TST)...................................8                      4.1 Ticket Application Procedures........................................ 16
       Supporter Tickets and Conditional Supporter                                                       Online Application Process............................................. 16
       Tickets (ST & CST)..............................................................8          4.2 Provision of Data................................................................ 16
       Access to PMA Supporter Tickets...................................9                        4.3 Ticket Delivery & Collection............................................ 16
2.4 Special Access Tickets (SATs)..........................................9                      4.4 Sales Restrictions............................................................... 17
2.5 Ticket Prices........................................................................10       4.5 Payment Methods............................................................. 17
       Individual Match Ticket Prices (Russian Rubles)........10                                  4.6 Notification......................................................................... 17
       Individual Match Ticket Prices (US Dollars)................10                              5      Fan ID.............................................................................. 18
       Venue Specific Ticket Series Prices (Russian Rubles).11                                    6      Ticket Terms and Conditions....................................... 19
       Venue Specific Ticket Series Prices (US Dollars)......... 11                               6.1 Ticket Sales Regulations................................................... 19
       Team Specific Ticket Series (Russian Rubles)............. 12                               6.2 General Terms and Conditions....................................... 19
       Team Specific Ticket Series (US Dollars)..................... 12                           6.3 Transfer and Resale of Tickets........................................ 19
       Supporter Tickets and Conditional Supporter Tickets                                        6.4 Stadium Code of Conduct................................................ 19
       (Russian Rubles)................................................................ 12
                                                                                                  7      Ticket Programmes...................................................... 20
       Supporter Tickets and Conditional Supporter Tickets
       (US Dollars)........................................................................ 12    7.1 Participating Members Association............................. 20

       Opening Match Premiums (Russian Rubles)............... 13                                         PMA Football Community Allocation........................... 20

       Opening Match Premiums (US Dollars)....................... 13                                     PMA Supporters and TAGs Ticket Allocation............ 20
                                                                                                  7.2 Hospitality Programme..................................................... 21
                                                                                                  8      Unauthorised Ticket Sales........................................... 21
                                                                                                  8.1 Sales Outlets....................................................................... 21
                                                                                                  8.2 Use of Tickets for Commercial Purposes...................... 21
                                                                                                  9      Glossary of Key Terms..................................................22
                                                                                                  10 General Information on Ticketing...............................23
                                                                                                  10.1 Customer Services.............................................................23
                                                                                                         Interactive Voice Response (IVR) Service
                                                                                                         and Call Centre...................................................................23
                                                                                                         Web Contact Form............................................................23
                                                                                                  10.2 Media Enquiries.................................................................23

                                                                                                                                                                                                   3
TICKETING INFORMATION - FIFA.com
1

                              INTRODUCTION
       The 2018 FIFA World Cup™ will be held from 14 June to 15 July 2018 and will consist of 64 matches to be played
       across 11 cities. Thirty-two teams will participate, and there will be approximately 2.5 million tickets available for
        purchase for the 64 matches. Ticket sales started in September 2017 and will be available to the general public
       via the official website FIFA.com/tickets. During the last minute sales phase, tickets will also be made available
        at designated FIFA Venue Ticketing Centres (FVTC) in each of the Host Cities from April 2018 up until the end
                                                        of the competition.

         FIFA is determined to ensure that tickets will be accessible to all football fans in Russia and across the world.
          Therefore, FIFA has established a special entity, FIFA Ticketing AG, to be in charge of defining the ticketing
        policy and related decisions for the 2018 FIFA World Cup™. FIFA Ticketing AG has set up a subsidiary in Russia
        operating under the name of 2018 FIFA World Cup Ticketing LLC. FIFA, FIFA Ticketing AG and 2018 FIFA World
                                     Cup Ticketing LLC are collectively referred to as “FIFA”.

       The FIFA World Cup Ticketing Centre (FWCTC) is a trading name of the service provider appointed by FIFA who
        are responsible for the provision of services in relation to the Russian and International General Public for the
                                                     2018 FIFA World Cup™.

                   This document contains all relevant ticketing information for the 2018 FIFA World Cup™.

4   2018 FIFA WORLD CUP RUSSIA™              Ticketing Information
1.1 Things to know about 2018 FIFA World CupTM ticket sales
Approximately 2.5 million tickets are available for purchase     Things to remember

What ticket products are on sale?                                  A maximum of 4 tickets per match can be applied for, for
                                                                   up to 7 matches
  Individual Match Tickets (IMTs)for all 64 matches are on
  sale. Venue Specific Ticket Series (VSTs) are available for      Each person who wishes to attend a match of the 2018
  all host cities, and Team Specific Ticket Series (TSTs) for      FIFA World Cup™ must have a ticket, irrespective of age
  all teams.
                                                                   Tickets will be delivered by courier to customers. Tickets
  Tickets are sold in four price categories, starting at RUB       that are purchased after 3 April 2018, or if delivery by
  1,280                                                            courier is not possible, are made available for collection

  The most affordable tickets in category 4 are exclusively      Fan ID
  reserved for residents of the Russian Federation
                                                                   At the request of the Russian authorities, all fans visiting
  Special Access Tickets (SATs) will be available for disabled     matches at the 2018 FIFA World Cup Russia™ need to
  people, people with limited mobility and obese persons           apply for a FAN ID – the official identity document issued
                                                                   to fans
When and where to buy tickets?
                                                                   Ticket holders (i.e. ticket applicants and their guests)
  Tickets are on sale during three sales phases from
                                                                   need to apply for their personalised FAN ID at www.fan-
  14 September 2017 until 15 July 2018
                                                                   id.ru
  The official website FIFA.com/tickets (FIFA.com/bilet in
                                                                   Having a FAN ID gives fans additional benefits and
  Russian) is the exclusive online sales channel
                                                                   services provided by the host country, such as visa-free
  Closer to the tournament, tickets will also be available         entry to the Russian Federation, certain free inter-host
  over the counter at official FIFA Venue Ticket Centres           city travel and free use of public transport on match days
  (FVTCs) operated in all eleven host cities
                                                                   FIFA does not assume any liability or responsibility in
  Tickets will be sold domestically in Russian Rubles and in       respect of the application, issuance and use of the FAN ID
  United States Dollars internationally

  Ticket applicants will have the option to pay by Visa
  payment card and other payment methods

                                                                                                                                  5
2

                     GENERAL TICKETING
                       INFORMATION
                        2.1 Ticket Sales Structure - Sales Phases
     FIFA’s official website FIFA.com/tickets (FIFA.com/bilet in Russian) will be the exclusive sales channel for all ticket sales
    to the general public, complemented by over the counter sales at the FVTCs located within the 11 host cities during the last
                                                 minute sales phase starting in April 2018.

      Any tickets obtained from any other source (for example unauthorised intermediaries such as ticket brokers, internet
      auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically cancelled
         once identified and do not entitle the Ticket Holder to access the Stadium or any refund or further compensation.

                                                                                                     DATES
                       SALES PHASES
                                                                                            From                To

                                                       Random selection draw              14/09/17           12/10/17
                       Sales Phase (1)
                                                       First come first served            16/11/17           28/11/17

                                                       Random selection draw              05/12/17           31/01/18
                       Sales Phase (2)
                                                       First come first served            13/03/18           03/04/18

                       Last minute sales phase                                            18/04/18           15/07/18

    The first tickets for the 2018 FIFA World Cup Russia™ went            random selection draws to determine the successful ticket
    on sale on 14 September 2017. During the random selection             applicants will follow established algorithms to ensure
    draw sales period in sales phase (1 & 2), ticket applicants           fairness. The random selection draws will be observed and
    may submit their ticket application at any time throughout            confirmed by an authorised public notary. All successful,
    the respective sales period, without any preference                   partially successful and unsuccessful ticket applicants will
    given in respect of the date of the submission (i.e. earlier          be notified of the outcome of the random selection draws.
    submissions will not be preferred and do not have better              The inventory remaining after the random selection draw
    chances of success than later submissions). During this               period will be made available in the next first come first
    sales period, ticket purchases are not processed as a real-           served sales period, where ticket purchases are processed
    time transaction, but FIFA will collect all ticket applications       as a real-time transaction to the extent inventory remains
    submitted during the entire random selection draw sales               available.
    period for the allocation of tickets at a predetermined date
                                                                          During the first come first served sales period in sales
    prior to the start of the first come first served period. The
                                                                          phases (1 & 2), ticket applicants are processed as a real-time
    submission of a ticket application does not guarantee that
                                                                          transaction, i.e. available tickets will be allocated directly
    any tickets will be allocated to the ticket applicant.
                                                                          to the Ticket Applicants. All successfully purchased tickets
    If demand for tickets does not exceed the available                   will be confirmed immediately to the ticket applicants.
    inventory for a given match and/or ticket category, then
                                                                          During the last minute sales phase, tickets will be available
    the available tickets will be allocated directly to those
                                                                          online and, from 18 April 2018 onwards up until the final
    ticket applicants that have submitted an application for the
                                                                          match day of the 2018 FIFA World Cup Russia™, tickets will
    respective match and/or category. If demand for tickets
                                                                          be available over the counter at the designated FVTCs. All
    exceeds the available inventory for a given match and/
                                                                          tickets will be allocated to ticket applicants on a first come
    or ticket category, then random selection draws will take
                                                                          first served basis.
    place to determine which ticket applicants will be allocated
    tickets for the respective match and/or category. All

6   2018 FIFA WORLD CUP RUSSIA™                   Ticketing Information
Please note that the colours used in the above Stadium Map
2.2 Ticket Price Categories                                       are entirely unrelated to the colours indicated on your Ticket
There will be four price categories offered for the 2018 FIFA     and the Stadium signage. The corresponding colours on
World Cup Russia™:                                                your Ticket and the Stadium signage serve the sole purpose
                                                                  of directing spectators to the correct Stadium entrance to
  Category 1 - This is the highest priced category and
                                                                  support a smooth Stadium operation on Match days.
  located in the prime areas within the Stadium.

  Categories 2 and 3 - These are located outside the              2.3 Ticket Products
  Category 1 area.
                                                                  There are four types of products available for the 2018 FIFA
  Category 4 - This is the most affordable and is reserved        World Cup™:
  exclusively for residents of Russia.
                                                                    Individual Match Tickets (IMT)

                                                                  These are tickets for a specific match, which are available
                                                                  for all matches (Match No.1 to Match No.64).
                                     KEY
                                       Category 1                   Venue Specific Ticket Series (VST)
                                       Category 2
                                       Category 3                 VSTs are ticket strips for a specific venue and are sold in
                                       Category 4                 Categories 1, 2, 3 and 4 (Russian residents only). These
                                       Sky Box                    strips include the Group Matches (not including the
                                       Not for sale
                                                                  Opening Match), Round of 16 and 3rd / 4th Place Match
                                                                  played at the specific venue of the client’s choice. No tickets
                                                                  for the Quarter-Finals, the Semi-Finals and the Final are
                                                                  contained in any VST. VSTs are designed to allow the VST
                                                                  holder to enjoy such matches included in the selected VST
                                                                  and which are hosted in a specific stadium of the 2018 FIFA
                                                                  World Cup RussiaTM.

The above stadium configuration is an example of how the
                                                                                                          GROUP MATCHES

                                                                                                                             MATCHES (NO.49
                                                                                                          (NO. 2 TO NO.48)
                                                                                          TOTAL MATCHES

different price categories (and other customer groups) may
                                                                                                                             ROUND OF 16

                                                                                                                                              THIRD PLACE
                                                                                                                                              MATCH FOR
be applied. All 12 2018 FIFA World Cup stadium maps can            VENUE
                                                                                                                             TO NO.56)

be found on FIFA.com/tickets (FIFA.com/bilet in Russian).
                                                                                                                                              (NO.63)

Please note that the colours in the Stadium Map illustrate
the areas in which seats of a certain Ticket Category may          Ekaterinburg              4                 4                  0               0
regularly be located. In order to make as many Tickets as          Kaliningrad               4                 4                  0               0
possible available for fans and at the same time to secure
                                                                   Kazan                     5                 4                   1              0
that the global media and other stakeholders are properly
                                                                   Moscow
serviced, FIFA may redesign the areas in which seats of a          Luzhniki Stadium
                                                                                             4                  3                  1              0
certain Ticket Category are located. And therefore FIFA
                                                                   Moscow
reserves the right to assign specific seats to a different                                   5                 4                   1              0
                                                                   Spartak Stadium
Ticket Category on a Match-by-Match basis. In no instances
                                                                   Nizhny Novgorod           5                 4                   1              0
will a purchased ticket be allocated into a lower priced ticket
                                                                   Rostov-on-don             5                 4                   1              0
category. Please refer to the stadium illustrations in order
to better understand the location of your ticket (subject to       Saint Petersburg          6                 4                   1              1

price category).                                                   Samara                    5                 4                   1              0

                                                                   Saransk                   4                 4                  0               0
If you have purchased a certain Ticket Category, your seat
will be located in such area as indicated in the Stadium Map       Sochi                     5                 4                   1              0
for such category, or in an area depicted on the map as            Volgograd                 4                 4                  0               0
included in a higher-priced category.

                                                           2018 FIFA WORLD CUP RUSSIA™                            Ticketing Information                     7
Team Specific Ticket Series (TST)

    TSTs are ticket strips to follow the national team of your choice. The TST will not always comprise all matches played by
    the chosen national team, but only the number of matches comprised in the package which the TST holder has purchased.
    Depending on which TSTs someone had applied for, the TSTs may include between three matches (so called TST3 comprising
    only the three Group Matches) and seven matches (so called TST7 comprising all Group Matches, a Round of 16 Match, a
    Quarter-Final, a Semi-Final and the Final). The TST purchased guarantees the customer tickets for matches of such rounds
    of the competition comprised in the specific TST package purchased by the customer, regardless of whether the Team itself
    qualifies. The table below illustrates how the TST principle is implemented.

                                                                    TICKETS RECEIVED PER TST SERIES
                  TOURNAMENT
    TST SERIES                         If your team participates in this tournament      If your team does not progress to this stage in
                  STAGE
                                                           stage                            the tournament (round of 16 to final only)

                                                                 A Ticket for each of your team’s 3 Group Matches
    TST3-7        Group Matches
                                      (all 32 that qualify for the 2018 FIFA World Cup™ will play their corresponding 3 Group Matches)

                                                                                          A Ticket for the Round of 16 Match to follow
    TST4-7        Round of 16             Ticket to your team’s Round of 16 Match
                                                                                                the winner of your team’s group

                                                                                         A Ticket to the Quarter-Final Match to follow
    TST5-7        Quarter–Finals        Ticket to your team’s Quarter-Final match
                                                                                          the winner of the previous Match attended

                                                                                           A Ticket for the Semi-Final match to follow
    TST6 & 7      Semi–Finals             Ticket to your team’s Semi-Final Match
                                                                                            the winner of previous Match attended

    TST-7         The Final                                                  Ticket to the Final

      Supporter Tickets and Conditional Supporter Tickets

    The Participating Member Associations (PMAs) and their supporters will have access to the following two kinds of Ticket
    Products:

    • Supporter Tickets (STs) are available for the three Group Matches played by the PMA
      (i.e. three matches between matches 1 and 48).

    • Conditional Supporter Tickets (CSTs) are available for the four knockout stage matches
      (one Round of 16, one Quarter-Final, one Semi-Final and the 3rd Place Match or the Final)
      that could potentially be played by the PMA (i.e. 4 matches between matches 49 and 64).

    All CSTs are conditional upon the PMA qualifying and progressing throughout the event. When a PMA is eliminated, the PMA
    Supporter will be refunded for any Second Round Match ticket purchased and not played by the PMA due to elimination,
    minus a small handling charge deducted by FIFA equivalent to 10 USD per customer / guest, regardless of the number of
    Second Round Matches the PMA Supporter may have covered through their request.

8   2018 FIFA WORLD CUP RUSSIA™                Ticketing
                                               Ticketing Information
                                                          Information
Access to PMA Supporter Tickets                                     The FWCTC will work closely with the PMA Supporters’
                                                                      Club, and/or fidelity programme, in order to ensure that
All STs and CSTs will be sold through FIFA.com/tickets
                                                                      PMA Supporters will be awarded tickets in accordance with
alongside the other standard ticketing products. Sales will
                                                                      FIFA’s Ticketing Policy, and the existing membership rules
begin after the Final Draw in December 2017.
                                                                      that apply for each of the PMA Supporters’ Clubs.
To ensure that STs and CSTs are reserved for PMA
                                                                      ST and CST tickets will become available from 05 December
Supporters, fans wishing to apply for these tickets will need
                                                                      2017 following the 2018 FIFA World Cup™ Final Draw. All
to either be:
                                                                      applications will be received prior to 31 January 2018.
• A national of the respective country of the PMA                     Where there is excess demand, applications will be entered
                                                                      into a Random Selection Draw conducted by the PMA. All
• A resident of the respective country of the PMA
                                                                      successful PMA Supporters will be notified of the outcome
• A member of the official PMA Supporters’ club or a                  of their application in February 2018 and payment will be
  member of a ticket allocation groups designated by the              taken pursuant to the applicable sales regulations.
  PMA and approved by FIFA.

2.4 Special Access Tickets (SATs)
SATs are available for disabled people, people with limited mobility and obese persons. SATs will be made available at
Category 3 prices for international customers and at Category 4 prices for Russian residents.

 SAT                       DEFINITION                                              DESCRIPTION
 Wheelchair User           For wheelchair users                                    Clear area large enough to accommodate a
                                                                                   wheelchair

 Easy Access Standard      For disabled people, people with limited mobility and   Aisle seat with no or minimal stepped access
                           people with other medical conditions

 Easy Access Amenity       For people with guide dogs or people with a medical     Easy access seat with additional clear space in front
                           condition with assistance dogs and people that need
                           additional leg space due to limited mobility

 Obese Persons*            For people with a BMI that is equal to or exceeds       Easy access extra-width seat with greater load
                           35 kg/m2                                                carrying capacity

Companion Ticket: All ticket applicants for SATs (except for obese persons) will be offered the opportunity to receive one
complimentary ticket for one accompanying person, free of charge.

Eligibility Checks: For Wheelchair User, Easy Access Standard or Easy Access Amenity Tickets, presentation of a proof that
is commonly and widely accepted in the ticket applicant’s country of residence is required. In Russia, acceptable proofs of
eligibility include a certificate of degree of disability and a medical certificate. Please note that permits for accessible parking
will not be accepted as valid proof.

For Obese Person Tickets, presentation of a signed doctor’s note stating the person’s BMI will be required. The minimum BMI
in order to require and therefore be eligible for an Obese Person Ticket is 35 kg/m2.

                                                             2018 FIFA WORLD CUP RUSSIA™                      Ticketing Information        9
2.5 Ticket Prices
     For the 2018 FIFA World Cup™, tickets are available for purchase to residents of Russia and customers purchasing a ticket in
     a FVTC in Russia during the last-minute sales in Russian Rubles (RUB), and to international customers in US dollars (USD).

     Offering tickets in different currencies for events such as the FIFA World Cup constitutes a challenge in terms of operations,
     finance and fair treatment for all fans. As such, to provide equal conditions for ticket buyers throughout all sales phases
     in spite of fluctuating exchange rates, a fixed conversion rate is set. This is standard practice at major sporting events to
     avoid fans purchasing tickets at different prices in different sales phases – fair and equal access to tickets is one of the key
     priorities in FIFA’s ticketing operations.

     Following an in-depth analysis based on the forecasts of various financial institutes for the development of the Russian
     Ruble, a conversion rate of 60 Russian Rubles to one US dollar was set for the ticket sales of the 2018 FIFA World Cup™.

     Residents of Russia are granted exclusive access to category 4 tickets, which is the most affordable ticket available for
     purchase. Russian Residents means any individuals legally residing on a permanent or temporary basis in Russia, including
     Russian citizens and citizens from other countries (with such foreign citizens to include, inter alia, the individuals who legally
     work in Russia).

     Individual Match Ticket Prices (Russian Rubles)*

                                                                                                                                         Easy Access

                                                                                                                                                           Easy Access
                                                                                                                    Wheelchair

                                                                                                                                         Standard

                                                                                                                                                           Amenity
                                                                                            CAT 4**

                                                                                                                                                                          Persons
                                                                                                                                                                          Obese
                                                          CAT 2

                                                                           CAT 3
                                            CAT 1

      MATCH
      Opening Match (No 1)               33,000          23,400           13,200           3,200                   3,200                3,200              3,200         3,200

      Group Matches (No 2 to 48)          12,600         9,900            6,300            1,280                   1,280                 1,280             1,280          1,280

      Round of 16 (No 49 to 56)           14,700         11,100           6,900            2,240                   2,240                2,240              2,240         2,240

      Quarter-Finals (No 57 to 60)        21,900         15,300           10,500           3,800                   3,800                3,800              3,800         3,800

      Semi-Finals (No 61 & 62)           45,000          28,800           17,100           4,480                   4,480                4,480              4,480         4,480

      3rd / 4th Place Match (No 63)       21,900         15,300           10,500           3,800                   3,800                3,800              3,800         3,800

      The Final (No 64)                  66,000          42,600           27,300           7,040                   7,040                7,040              7,040         7,040

     *only for Russian residents and customers purchasing a ticket from a FIFA Venue Ticketing Centre in Russia during the last-
     minute sales phase.

     **only for Russian residents

     Individual Match Ticket Prices (US Dollars)
                                                                                                                                 Easy Access

                                                                                                                                                       Easy Access
                                                                                                      Wheelchair

                                                                                                                                 Standard

                                                                                                                                                       Amenity

                                                                                                                                                                         Persons
                                                                                                                                                                         Obese
                                                                  CAT 2

                                                                                   CAT 3
                                              CAT 1

      MATCH
      Opening Match (No 1)                   550              390                  220                220                         220                   220              220

      Group Matches (No 2 to 48)              210                 165              105                105                         105                   105               105

      Round of 16 (No 49 to 56)              245                  185              115                115                          115                   115              115

      Quarter-Finals (No 57 to 60)           365              255                  175                175                          175                   175              175

      Semi-Finals (No 61 & 62)               750              480                  285                285                         285                   285               285

      3rd / 4th Place Match (No 63)           365             255                  175                175                          175                   175              175

      The Final (No 64)                      1,100            710                  455                455                         455                   455               455

10   2018 FIFA WORLD CUP RUSSIA™                      Ticketing Information
Venue Specific Ticket Series Prices (Russian Rubles)*

                                                                                                                                      Easy Access

                                                                                                                                                        Easy Access
                                                                                                                  Wheelchair

                                                                                                                                      Standard

                                                                                                                                                        Amenity
                                                                                          CAT 4**

                                                                                                                                                                      Persons
                                                                                                                                                                      Obese
                                                              CAT 2

                                                                         CAT 3
                                                    CAT 1
 MATCH
 Ekaterinburg (No.2, 21, 32, 44)                  50,400     39,600     25,200           5,120                   5,120                5,120             5,120         5,120
 Kaliningrad (No.8, 26, 36, 45)                   50,400     39,600     25,200           5,120                   5,120                5,120             5,120         5,120
 Kazan (No.5, 20, 31, 43, 50)                      65,100    50,700     32,100           7,360                   7,360                7,360            7,360          7,360
 Moscow Luzhniki Stadium (No.11, 19, 37, 51)       52,500    40,800     25,800           6,080                   6,080               6,080             6,080          6,080
 Moscow Spartak Stadium (No.7, 15, 29, 41, 56)     65,100    50,700     32,100           7,360                   7,360                7,360            7,360          7,360
 Nizhny Novgorod (No.12, 23, 30, 42, 52)           65,100    50,700     32,100           7,360                   7,360                7,360            7,360          7,360
 Rostov-on-don (No.9, 18, 28, 40, 54)              65,100    50,700     32,100           7,360                   7,360                7,360            7,360          7,360
 Saint Petersburg (No.4, 17, 25, 39, 55, 63)       87,000    66,000     42,600           11,160                  11,160               11,160           11,160         11,160
 Samara (No.10, 22, 33, 48, 53)                    65,100    50,700     32,100           7,360                   7,360                7,360            7,360          7,360
 Saransk (No.6, 16, 35, 46)                       50,400     39,600     25,200           5,120                   5,120                5,120             5,120         5,120
 Sochi (No.3, 13,27, 38, 49)                       65,100    50,700     32,100           7,360                   7,360                7,360            7,360          7,360
 Volgograd (No. 14, 24, 34, 47)
     50,400 39,600                                                      25,200           5,120                   5,120                5,120             5,120         5,120

*only for Russian residents and customers purchasing a ticket from FIFA Venue Ticketing entre in Russia during the last
minute sales phase.

**only for Russian residents

VSTs are available for all matches of the First Round (except the Opening Match), plus the round of 16, for all venues.

For Saint Petersburg, VSTs are available for all matches of the First Round, plus the round of 16, plus Match 63.

Venue Specific Ticket Series Prices (US Dollars)
                                                                                                                               Easy Access

                                                                                                                                                    Easy Access
                                                                                                    Wheelchair

                                                                                                                               Standard

                                                                                                                                                    Amenity

                                                                                                                                                                      Persons
                                                                                                                                                                      Obese
                                                                CAT 2

                                                                                 CAT 3
                                                    CAT 1

 MATCH
 Ekaterinburg (No.2, 21, 32, 44)                    840        660           420                    420                         420                  420              420
 Kaliningrad (No.8, 26, 36, 45)                     840        660           420                    420                         420                  420              420
 Kazan (No.5, 20, 31, 43, 50)                      1085        845           535                    535                         535                  535               535
 Moscow Luzhniki Stadium (No.11, 19, 37, 51)        875        680           430                    430                         430                  430              430
 Moscow Spartak Stadium (No.7, 15, 29, 41, 56)     1085        845           535                    535                         535                  535               535
 Nizhny Novgorod (No.12, 23, 30, 42, 52)           1085        845           535                    535                         535                  535               535
 Rostov-on-don (No.9, 18, 28, 40, 54)              1085        845           535                    535                         535                  535               535
 Saint Petersburg (No.4, 17, 25, 39, 55, 63)       1450         110          710                    710                         710                  710               710
 Samara (No.10, 22, 33, 48, 53)                    1085        845           535                    535                         535                  535               535
 Saransk (No.6, 16, 35, 46)                         840        660           420                    420                         420                  420              420
 Sochi (No.3, 13,27, 38, 49)                       1085        845           535                    535                         535                  535               535
 Volgograd (No. 14, 24, 34, 47)                     840        660           420                    420                         420                  420              420

Venue Specific Tickets are available for all matches of the First Round (except the Opening Match), plus the round of 16, for
all venues.

For Saint Petersburg, VSTs are available for all matches of the First Round, plus the round of 16, plus Match 63.

                                                            2018 FIFA WORLD CUP RUSSIA™                                                      Ticketing Information              11
Team Specific Ticket Series (Russian Roubles)

                   MAX.                       COST PER TEAM SPECIFIC TICKET                          NUMBER OF MATCHES
      TICKET       NO.OF
      SERIES       TICKETS           CAT 1          CAT 2       CAT 3          SAT      GM           R16   QTR      SEMI     FINAL
      TST-3               3          41,580        32,670       20,790        4,224     3            0      0        0             0
      TST-4               4          57,750        44,880       28,380        6,688     3             1     0        0             0
      TST-5               5          81,840         61,710      39,930        10,868    3             1      1       0             0
      TST-6               6          131,340       93,390       58,740        15,796    3             1      1       1             0
      TST-7               7       203,940          140,250      88,770        23,540    3             1      1       1             1

     *The prices for each Team Specific Ticket include a 10% service fee.

     Team Specific Ticket Series (US Dollars)

                   MAX.                       COST PER TEAM SPECIFIC TICKET                          NUMBER OF MATCHES
      TICKET       NO.OF
      SERIES       TICKETS           CAT 1          CAT 2       CAT 3          SAT      GM           R16   QTR      SEMI     FINAL
      TST-3               3           693            545         347           347      3            0      0        0             0
      TST-4               4           963            748         473           473      3             1     0        0             0
      TST-5               5           1364          1029         666           666      3             1      1       0             0
      TST-6               6           2189          1557         979           979      3             1      1       1             0
      TST-7               7           3399          2338         1480         1480      3             1      1       1             1

     *The prices for each Team Specific Ticket include a 10% service fee.

     Supporter Tickets and Conditional Supporter Tickets (Russian Roubles)
                                                                                             CAT 2

                                                                                                            CAT 3
                                                                                CAT 1

                                                                                                                            SAT
      MATCH                               PRODUCT TYPE
      Opening Match (No 1)                Supporter Ticket                    33,000        23,400         13,200          3,200

      Group Matches (No 2 to 48)          Supporter Ticket                    12,600        9,900          6,300           1,280

      Round of 16 (No 49 to 56)           Conditional Support Ticket          16,170        12,210         7,590           2,464

      Quarter-Finals (No 57 to 60)        Conditional Support Ticket          24,090        16,830         11,550          4,180

      Semi-Finals (No 61 & 62)            Conditional Support Ticket          49,500        31,680         18,810          4,928

      3rd / 4th Place Match (No 63)       Conditional Support Ticket          24,090        16,830         11,550          4,180

      The Final (No 64)                   Conditional Support Ticket          72,600        46,860         30,030          7,744

     *The prices for each Conditional Supporter Ticket include a 10% service fee.

     Supporter Tickets and Conditional Supporter Tickets (US Dollars)
                                                                                             CAT 2

                                                                                                            CAT 3
                                                                                CAT 1

                                                                                                                            SAT

      MATCH                               PRODUCT TYPE
      Opening Match (No 1)                Supporter Ticket                     550           390            220            220

      Group Matches (No 2 to 48)          Supporter Ticket                     210           165            105             105

      Round of 16 (No 49 to 56)           Conditional Support Ticket           270           204            127             127

      Quarter-Finals (No 57 to 60)        Conditional Support Ticket           402           281            193             193

      Semi-Finals (No 61 & 62)            Conditional Support Ticket           825           528            314             314

      3rd / 4th Place Match (No 63)       Conditional Support Ticket           402           281            193             193

      The Final (No 64)                   Conditional Support Ticket           1,210         781            501             501

     *The prices for each Conditional Supporter Ticket include a 10% service fee.

12   2018 FIFA WORLD CUP RUSSIA™                    Ticketing Information
Opening Match Premiums

The Face Price for tickets to the Opening Match for the 2018 FIFA World CupTM, which will include the Opening Ceremony,
is higher than the Face Price of tickets for other Group Matches. Therefore, an Opening Match premium will be added to
the ticket price should the team of the purchaser’s choice be drawn to play in the Opening Match. TST Series purchased for
Russian matches already include the Opening Match premium as Russia will compete in the Opening Match. The price list
below shows the prices for the TST Series for Russian and Team A2.

Team Specific Ticket Series (Russian Roubles) Russia and Team A2 (including Opening Match Premium)

              MAX.                   COST PER TEAM SPECIFIC TICKET                      NUMBER OF MATCHES
 TICKET       NO.OF
 SERIES       TICKETS       CAT 1          CAT 2      CAT 3            SAT     GM      R16      QTR      SEMI     FINAL
 TST-3            3         64,020        47,520      28,380         6,336     3        0         0        0         0
 TST-4            4         80,190        59,730      35,970         8,800     3         1        0        0         0
 TST-5            5        104,280        76,560      47,520         12,980    3         1        1        0         0
 TST-6            6        153,780        108,240     66,330         17,908    3         1        1        1         0
 TST-7            7        226,380        155,100     96,360         25,652    3         1        1        1         1

*The prices for each Team Specific Ticket include a 10% service fee.

Team Specific Ticket Series (US Dollars) Russia and Team A2 (including Opening Match Premium)

              MAX.                   COST PER TEAM SPECIFIC TICKET                      NUMBER OF MATCHES
 TICKET       NO.OF
 SERIES       TICKETS       CAT 1          CAT 2      CAT 3            SAT     GM      R16      QTR      SEMI     FINAL
 TST-3            3          1,067          792        473             473     3        0         0        0         0
 TST-4            4          1,337          996        600             600     3         1        0        0         0
 TST-5            5          1,738         1,276       792             792     3         1        1        0         0
 TST-6            6         2,563          1,804       1,106           1,106   3         1        1        1         0
 TST-7            7          3,773         2,585       1,606         1,606     3         1        1        1         1

*The prices for each Team Specific Ticket include a 10% service fee.

                                                        2018 FIFA WORLD CUP RUSSIA™              Ticketing Information       13
3

                                      TICKET
                                   INFORMATION
                                         3.1 Total Number of Tickets
                The total number of tickets is based on the capacities of the stadia for each match.

     Seating Capacity                                                The total seating capacity for the 2018 FIFA World Cup™
                                                                     is currently estimated at 2,926,172, comprised of the
                                                      SEATING
      STADIUM                    HOST CITY                           following:
                                                     CAPACITY*

      Ekaterinburg Arena         Ekaterinburg          31,634          2,582,231 - Purchasable tickets
      Kaliningrad Stadium        Kaliningrad           31,484
                                                                       58,151 - VIP tickets for the VIP and VVIP tribune. These
      Kazan Arena                Kazan                 41,338
                                                                       guests include heads of state as well as other national
      Luzhniki Stadium           Moscow                73,055          and international authorities
      Spartak Stadium            Moscow                41,465
                                                                       167,062 - Complimentary tickets, which, for example,
      Nizhny Novgorod Stadium    Nizhny Novgorod       41,042
                                                                       are reserved for companions of SAT holders, delegations
      Rostov Arena               Rostov-on-don        40,709           of the teams playing, commercial affiliates, observers,
      Saint Petersburg Stadium   Saint Petersburg      61,420          medical and technical staff
      Samara Arena               Samara               40,882
                                                                       87,315 - Tickets for the media representatives to
      Mordovia Arena             Saransk               40,441          accommodate the TV/ radio commentary positions
      Fisht Stadium              Sochi                43,480           and media working positions, observer seats and
      Volgograd Arena            Volgograd             40,479          photographer positions

     *Subject to change                                                31,413 -Contingency reserves for operational purposes

                                                                     The above figures are current estimates, as the final
                                                                     configuration has yet to be finalised for all 64 Matches.

                                                                                  KEY
                                                                                    Purchasable tickets (88%)
                                                                                    VIP Tickets (2%)
                                                                                    Complimentary Tickets (6%)
                                                                                    Media Tickets (3%)
                                                                                    Contingency Tickets (1%)

14   2018 FIFA WORLD CUP RUSSIA™                 Ticketing Information
Broadcast Partners & FIFA TV
3.2 Customer Groups
                                                                66,460 purchasable tickets have been allocated to the
Customer Groups with Ticket Purchase Rights                     broadcast partners.

The following customer groups have been, or will be, granted    Any ticket from the above inventories that is not purchased
the option to purchase tickets.                                 by the respective customer group will be made available for
                                                                public sale.
FIFA Football Community

177,554 purchasable tickets have been allocated to the FIFA     General Public Allocations
Football Community for FIFA and its customer groups, such
                                                                A total of 799,108 purchasable tickets for all 64 matches
as, for example, the Non-Participating Member Associations
                                                                have been reserved for international and Russian general
(NPMAs) or the continental confederations.
                                                                public who can apply online through FIFA.com/tickets
Organising Committee Ticketing Constituent Groups               (internationally) and FIFA.com/bilet (in Russian). With
(OCTCG) and Local Organising Committee (LOC)                    the exception of category 4 tickets (of which there are a
                                                                minimum of 350,000 available exclusively to residents of
77,985 purchasable tickets (representing 3% of the total
                                                                the Russian Federation), all tickets are made available to
number of purchasable tickets) have been allocated to the
                                                                both the international and Russian general public.
OCTCG and LOC, which includes purchasable tickets for
host cities, stadium operators and government authorities.      Tickets not purchased by customer groups with ticket
                                                                purchase rights as listed above will be made available to the
Participating Member Associations Football Community
                                                                general public.
(PMA FC)

89,984 purchasable tickets have been allocated for the          Ticket Inventory Overview
Football communities of the PMAs.
                                                                The following chart shows the distribution of all 2,926,172
PMA Supporters                                                  Tickets as specified within the previous sections:

342,754 purchasable tickets have been allocated to PMA
supporters.                                                      CUSTOMER GROUPS                             INVENTORY

Marketing Affiliates                                             VIP Tickets                                    58,151

                                                                 Complimentary Tickets                          167,062
577,674 purchasable tickets have been allocated to
                                                                 Media Tickets                                  87,315
the marketing affiliates to use them for promotional
purposes. The Marketing Affiliates have historically used        Contingency Reserves                           31,413

approximately around 80% of the Tickets they purchase            FIFA Football Community                        177,554
for consumer promotions where the end beneficiary is a           OCTCG / LOC                                    77,985
member of the general public.                                    PMA Football Community                         89,984

Hospitality Rights Holder                                        Marketing Affiliates                           577,674

                                                                 Hospitality Rights Holder                      450,712
450,712 purchasable tickets have been allocated to the
hospitality rights holder. Hospitality packages are available    Broadcast Partners & FIFA TV                   66,460

for purchase by companies as well as individual members of       PMA Supporters                                342,754
the general public.                                              General Public                                 799,108

                                                         2018 FIFA WORLD CUP RUSSIA™               Ticketing Information        15
4

                     TICKET APPLICATION
                         & PURCHASE
     4.1 Ticket Application                                               4.2 Provision of Data
     Procedures                                                           Ticket applicants are requested to provide the following

     The exclusive online ticketing sales channel for the general         data for himself/herself and their guests:

     public is the official website www.FIFA.com/tickets                    Title
     (internationally) and www.FIFA.com/bilet (in Russian).
     During the last minute sales phase, fans will also be able to          First Name

     buy tickets over the counter at FVTCs, established in each             Middle Name or Patronymic (for Russia Residents only)
     host city within Russia.
                                                                            Full surname
     Any tickets obtained from any other source (for example
     unauthorised intermediaries such as ticket brokers, internet           Date of Birth

     auctions, internet ticket agents, internet or other unofficial         Nationality
     ticket exchange platforms) will be automatically cancelled
     once identified and do not entitle the Ticket Holder to                Passport (international) or ID (Russian) number

     access the Stadium or any refund or further compensation.              Country of Residence

                                                                          In addition, the ticket applicant will need to provide the
           Online Application                                             following contact details:
           Process                                                          Home address and delivery address (if different)
       1   Visit www.FIFA.com/tickets
           or www.FIFA.com/bilet                                            Contact details (E-mail Address, mobile phone number
                                                                            and home telephone number)
      2    Create an account within the
           2018 FIFA World Cup™ Ticketing                                   Preferred Language
           section of the website
                                                                          4.3 Ticket Delivery
           Choose to apply for either
      3
           Individual Match Tickets,                                      & Collection
           Venue Series Tickets or
           Team Specific Tickets
                                                                          Tickets allocated by FIFA prior to 3 April 2018 are delivered
                                                                          by courier to the ticket applicant’s address subject to the
      4    Choose from the available                                      ticket delivery terms of service. The delivery of ticket, which
           Matches/Venue Series/                                          is free of charge for ticket applicants, is planned to start in
           Team Specific Series and
                                                                          April/May 2018 (subject to change).
           the number of tickets per
           category in each case                                          Tickets that were purchased after 3 April 2018, in the last
                                                                          minute sales phase, TSTs and CSTs for non-Group Matches
      5    Register the details of the
                                                                          or tickets for which delivery by courier is not possible, are
           ticket applicants and his/
           her guests                                                     made available for collection at the FVTCs operated by FIFA
                                                                          in all host cities of the 2018 FIFA World Cup prior to and
      6    Enter payment details                                          during the tournament. For security reasons, FIFA will not
           of the payment card
                                                                          make any tickets available for collection at the stadium on
                                                                          matchdays.
      7    Submit the application
                                                                          All operational costs for ticket delivery and collection
                                                                          services are forming part of the ticket prices.

16   2018 FIFA WORLD CUP RUSSIA™                 Ticketing Information
4.4 Sales Restrictions                                    4.6 Notification
A maximum number of four (4) tickets per match            All ticket applicants will be sent a notification confirming the
for up to 7 matches, i.e. a total of 28 Tickets for the   outcome of their ticket application.
entire event can be applied for per household. Ticket
                                                          SALES PHASES                                 NOTIFICATION PERIOD
applicants have the ability to apply for IMTs, VSTs
and TSTs but must still abide by the sales restrictions                      Random selection draw     Before 16 November 2017
                                                          Sales Phase (1)
applicable for a household.                                                  First come first served    Immediate Notification

                                                                             Random selection draw      Before 13 March 2018
4.5 Payment Methods                                       Sales Phase (2)
                                                                             First come first served    Immediate Notification
During the Random Selection Draw (“RSD”) and              Last minute
                                                                             First come first served    Immediate Notification
First Come First Served (“FCFS”) Sales Periods which      sales phase
will occur during Sales Phases (1) and (2), it will be
possible to make payment for the purchase of Tickets      All successful and partially successful ticket applicants, who apply
by means of the following payment methods:                for tickets via the internet or downloadable application form at
                                                          FIFA.com/tickets, will receive a confirmation message by email,
For Residents of Russia:
                                                          or SMS if an email address is not available, advising them of the
  Visa payment card                                       Tickets that they have been successfully awarded.

                                                          All unsuccessful Ticket applicants applying online will also
                                                          receive a message by email, or SMS, advising that they have been
                                                          unsuccessful in their Ticket application.

                                                          Ticket Applicants can also check the status of their account at
  Other accepted payment cards                            any time by checking online at FIFA.com/tickets or through the
                                                          Interactive Voice Response (IVR) system.
  Bank Transfers

For non-Russian Residents:

  Visa payment card

  Other payment cards

  International bank transfers will be possible for
  non-Russian Residents, using a downloadable
  Ticket Application Form.

During the last minute sales phase, at the FVTC
locations in Russia, cash (Russian Rubles) will also
be an accepted method of payment for both Russian
and international customers.

                                                                                                                                 17
5

                                                       FAN ID
         At the request of the Russian authorities, all fans visiting matches at the 2018 FIFA World Cup
          Russia™ need to apply for a FAN ID – the official identity document issued to fans. Fans are
         encouraged to apply for this free document as soon as possible after they received their ticket
                       confirmation email or at the latest when receiving the ticket itself.

     The FAN ID and a valid ticket are required for fans to be             FIFA does not assume any liability or responsibility
     able to enter the 2018 FIFA World Cup™ stadiums. Having a             concerning the application, issuance and/or use of the
     FAN ID gives fans additional benefits and services provided           FAN ID.
     by the host country, such as visa-free entry to the Russian
                                                                           The FAN ID concept was implemented successfully for
     Federation, certain free inter-host city travel and free use of
                                                                           both the 2014 Winter Olympics in Sochi and the FIFA
     public transport on match days. For further details, please
                                                                           Confederations Cup 2017.
     visit www.fan-id.ru.

18
6

                               TICKET TERMS
                               & CONDITIONS
                                                                    Ticket transfer requests will be considered in accordance
6.1 Ticketing Sales                                                 with the Ticket Transfer and Resale Policy, which will be
Regulations                                                         made available by FIFA on FIFA.com/tickets at a late stage.
The ticketing sales regulations outline the rules and               Tickets may only be transferred or resold via official Ticket
procedures required during the process of applying for and          Transfer and Resale Platform.
purchasing tickets. It reflects all of the payment and other
conditions that potential customers must be aware of, and           The purpose for the rule limiting ticket transfers and resales
also accept, with the submission of their application.              include

                                                                    a) event security,
6.2 General Terms
                                                                    b) consumer protection,
and Conditions
                                                                    c) avoidance of counterfeit tickets, and
Each 2018 FIFA World Cup Russia™ ticket is an official
document that provides evidence of the ticket holder’s              d) protections of a fair prices scheme
permission to enter a stadium on match day during opening
hours. The General Terms and Conditions (GTCs) describe             6.4 Stadium Code
the terms and conditions that the customer needs to respect         of Conduct
when attending the 2018 FIFA World Cup Russia™.
                                                                    The Stadium Code of Conduct outlines in detail certain
The GTCs are issued prior to sale through all ticket sales          safety and security measures and policies and provides
channels and are available in a downloadable format online          guidelines about what the 2018 FIFA World Cup Russia™
in the ticketing section at www.FIFA.com. Furthermore,              authorities will expect in terms of behaviour from (a) every
the GTCs are printed on the back of the tickets themselves          person using a match ticket, as well as (b) every other
(in the form of an abridged version containing the key              person accessing the stadium using an event accreditation
information of the GTCs).                                           for working purposes. The stadium code of conduct is
                                                                    available on www.FIFA.com/tickets and will be posted at
6.3 Transfer and Resale                                             the stadiums on match days.
of Tickets
Ticket holders may not sell, offer for sale, resell, offer at
auctions, donate, act as a commercial agent for another
party or otherwise transfer a ticket in any way without the
specific prior written consent of FIFA.

                                                         2018 FIFA WORLD CUP RUSSIA™                    Ticketing Information        19
7

                                      TICKET
                                   PROGRAMMES
     7.1 Participating Members Association
     After the success of FIFA’s Ticket sales distribution strategy       Once the respective PMA has provided the details of each
     that was implemented for the 2014 FIFA World Cup™, the               of the PMA Ticket Allocation Groups to the FTO, their
     PMAs Ticketing programme for the 2018 FIFA World Cup™                acceptance as a PMA Allocation group will then be subject
     will follow similar principles.                                      to FIFA validation.

     FIFA has allocated to the PMAs the following Ticket                  PMA Football Community Allocation
     Allocations:
                                                                          Each PMA will be able to determine the allocation and
       PMA Football Community Ticket allocation                           distribution arrangements for their officials and guests
                                                                          from their PMA Football Community Allocation. Each
       PMA Supporters (including Ticket Allocation Groups)
                                                                          PMA is entitled to receive, per match played 700 Football
     The management of the Ticket sales and distribution                  Community tickets (500 in Category 1, 100 in Category 2
     process, including application, confirmation, payment and            and 100 in Category 3).
     delivery will be managed by the FIFA Ticketing Office (FTO)
                                                                          PMA Supporters and TAGs Ticket Allocation
     and FWCTC on behalf of FIFA. For the 2018 FIFA World
     Cup™, a total of 432,738 Purchasable Tickets have been               The number of tickets will be offered to each PMA’s
     reserved for the PMA Football Community, the PMA Ticket              Supporters for its 3 Group Matches is eight percent (8%)
     Allocation Groups (“TAGs”) and the PMA Supporters.                   of the purchasable quota in the respective stadiums where
                                                                          their matches will be played. The PMA ticket quota will be
     Ticket Allocation Groups (TAGs)
                                                                          split between Categories 1, 2, and 3.
     Tickets from within the PMA Supporters Ticket Allocation
                                                                          The allocation of the PMA ticket quota for Second Round
     can be provided by FIFA to various groups identified by
                                                                          matches is conditional upon the participation of the PMA
     each respective PMA as priority groups. A group will qualify
                                                                          in each of the applicable Second Round Matches. PMAs
     as a PMA Ticket Allocation Group if it satisfies ALL of the
                                                                          are offered a fixed number of tickets which represent
     following criteria:
                                                                          eight percent (8 %) of the average number of Purchasable
       The individuals within the Group must be identifiable              Tickets for all the stadiums involved at each stage of the
                                                                          Second Round.
       The group must be a Football related entity

       The group cannot be a commercial or corporate entity

       The individuals within the group agree to be bound by the
       household restrictions

       The group must be validated by FIFA

20
There are three Categories: Luxury, Business and Leisure
7.2 Hospitality Programme                                              which include a total of five products. Each product offers
The exclusive hospitality designed for the 2018 FIFA World             distinct characteristics to meet personal preferences,
Cup™ will give customers from every corner of the globe                business needs and budget.
an experience which combines superb hospitality and
                                                                       MATCH Hospitality has created a global network of Sales
international top-flight football in Russia and its iconic host
                                                                       Agents, each appointed in a specific territory (or territories),
cities.
                                                                       to market and sell the FIFA Hospitality programme on its
The FIFA Hospitality Programme offers clients premium                  behalf. Contact details of the respective agents and compre-
tickets bundled together with a wide range of services such            hensive product information is available in the Hospitality
as access to hospitality facilities at the stadiums (including         section on FIFA.com at www.FIFA.com/hospitality.
private suites and lounges), gourmet catering, preferential
                                                                       Please note that only FIFA’s exclusive official hospitality
parking, entertainment and gifts.
                                                                       rights holder, MATCH Hospitality, is authorised to sell
MATCH Hospitality, appointed by FIFA as the worldwide                  ticket-inclusive hospitality packages and only FIFA’s
exclusive rights holder of the FIFA Hospitality Programme,             commercial affiliates are authorised to conduct any ticketing
provides a select variety of hospitality products meticulously         promotions. For a full list of companies authorised to
designed to offer a choice of bespoke experiences at the               conduct prize competitions and other promotional activities
biggest sporting show in the world.                                    in which fans have the chance to receive a ticket, please
                                                                       check the “Marketing-Affiliates” on FIFA.com at www.FIFA.
                                                                       com/worldcup/organisation/partners.

                                                                   8

                           UNAUTHORISED
                            TICKET SALES
                                                                       Consequences of Unauthorised Transfer, Resale or Further
8.1 Sales Outlets                                                      Use of Tickets
All 2018 FIFA World Cup Russia™ tickets will be exclusively
                                                                       The unauthorised transfer, resale or other prohibited use of
available for purchase by the members of the general public
                                                                       a ticket represents a violation of the unauthorised transfer,
on FIFA.com/tickets (FIFA.com/bilet in Russian) and, during
                                                                       resale or further use of Tickets is a violation of the GTCs. In
the Last Minute Sales Phase, from the FVTCs in Russia.
                                                                       such case, tickets will be automatically cancelled by FIFA.
Any tickets obtained from any other source (for example,               As a consequence FIFA may:
unauthorised intermediaries such as ticket brokers, internet
                                                                       a) refuse to deliver the ticket;
auctions, internet ticket agents, internet or other unofficial
ticket exchange platforms) will be automatically cancelled             b) refuse entry into the stadium;
once identified and will not entitle the ticket holder to access       c) eject the ticket holder from the stadium;
the stadium or any refund or further compensation.                     d) seize the ticket;
                                                                       e) electronically invalidate the ticket, and cancel any other
8.2 Use of Tickets for                                                     tickets purchased by the ticket applicants;
Commercial Purposes                                                    f) file suit to enforce the relevant terms, laws and

Tickets may not be used for any commercial purposes,                       regulations and claim damages, if appropriate; and/or

such as for promotions or advertising activities or used as            g) notify governmental authorities of any such violation.
a prize or reward in a competition, sweepstake or incentive
                                                                       In such case, the ticket holders are not entitled to any refund
programme. Further details will be set forth in the GTCs.
                                                                       or further compensation.

                                                            2018 FIFA WORLD CUP RUSSIA™                     Ticketing Information         21
9

                                              GLOSSARY
                                              OF TERMS
     CST – Conditional Supporter Ticket                               IVR – Interactive Voice Response Service

     Refers to the Tickets reserved for each PMAs own                 Refers to an automated response / information service
     supporters for the four knockout stage matches (one Round        that allows customers to contact the FWCTC to receive an
     of 16, one Quarter-Final, one Semi-Final and the 3rd Place       update on their application status
     Match or the Final) that could potentially be played by the
                                                                      PMA – Participating Member Association
     PMA (i.e. 4 matches between matches 49 and 64).
                                                                      Refers to the 32 FIFA Member Associations taking part in
     FIFA Ticketing AG
                                                                      the Competition
     Refers to the entity responsible for the effective
                                                                      SAT – Special Access Ticket
     implementation of all Ticketing Policies.
                                                                      Refers to tickets for Customers that have special
     FTO – FIFA Ticketing Office
                                                                      requirements, with particular reference to Disabilities
     Refers to the trading name used by the service provider
                                                                      ST – Supporter Ticket
     appointed by FIFA and responsible for handling the ticketing
     requirements of the FIFA and LOC Ticketing Constituent           Refers to the Tickets reserved for each PMAs own
     Groups                                                           supporters and are available for the three Group Matches
                                                                      played by the PMA (i.e. three matches between 1 and 48).
     FVTC – FIFA Venue Ticketing Centre
                                                                      TST – Team Specific Ticket Series
     Refers to the Ticketing Centres that will be available in each
     of the 11 host cities                                            Refers to strips of tickets to attend matches played by a
                                                                      certain team
     FWCTC – FIFA World Cup Ticketing Centre
                                                                      VST – Venue Specific Ticket Series
     Refers to the trading name used by the service provider
     appointed by FIFA and responsible for handling the ticketing     Refers to strips of tickets to attend specific matches within
     requirements of the Russian and International General            a venue (for more details refer to the table in section 2.5)
     Public as well as the PMA Supporters’

     IMT – Individual Match Ticket

     Refers to tickets for a specific match, which are available
     for all matches

22   2018 FIFA WORLD CUP RUSSIA™                 Ticketing Information
10

           GENERAL INFORMATION
               ON TICKETING
10.1 Customer Services
The FIFA World Cup Ticketing Centre (FWCTC) is available
to provide further information and address customer queries
through the following contact methods:

Interactive Voice Response (IVR) Service and
Call Centre
This service provides customers with a selection of
automated response/information options, including the
option to enter their ticket request ID in order to receive an
update on their applications status. The telephone numbers
for the IVR are as follows:

Russian Residents: 8 495 787 2018

International:       + 41 44 563 2018

Both numbers contain the option for a customer to transfer
the call to a Call Centre Operator.

Web Contact Form
Customers who visit the 2018 FIFA World Cup™ ticketing
section of www.FIFA.com/tickets will be presented with the
option of completing and submitting a contact form. Prior
to submitting the form, customers will be asked to provide
information including name, e-mail address and subject
(selected from a drop-down menu) so that the FWCTC can
categorise enquiries and provide responses accurately, and
on a timely basis.

10.2 Media Enquiries
For any media enquiries, please contact FIFA by the following
methods:

FIFA Media Department
Enquiries: mediarussia@fifa.org
Tel.:       8 800 222 2018 (toll free, from Russia),
            +7 495 540 2018
            www.FIFA.com
            YouTube/FIFAtv
VK:         vk.com/fifaworldcup
Twitter:    @fifamedia @fifaworldcup_ru
Facebook: www.facebook.com/fifa

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