TICKETING INFORMATION - FIFA.com
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TICKETING INFORMATION
2 2018 FIFA WORLD CUP RUSSIA™ Ticketing Information
CONTENTS
1 Introduction.....................................................................4 3 Ticket Information........................................................ 14
1.1 Things to know about 2018 FIFA World CupTM 3.1 Total Number of Tickets................................................... 14
ticket sales............................................................................5 Seating Capacity................................................................ 14
2 General Ticketing Information.......................................6 3.2 Customer Groups.............................................................. 15
2.1 Ticket Sales Structure - Sales Phases..............................6 Customer Groups with .................................................... 15
2.2 Ticket Price Categories.......................................................7 Ticket Purchase Rights
2.3 Ticket Products.....................................................................7 General Public Allocations............................................... 15
Individual Match Tickets (IMT)........................................7 Ticket Inventory Overview............................................... 15
Venue Specific Ticket Series (VST).................................7 4 Ticket Application & Purchase.................................... 16
Team Specific Ticket Series (TST)...................................8 4.1 Ticket Application Procedures........................................ 16
Supporter Tickets and Conditional Supporter Online Application Process............................................. 16
Tickets (ST & CST)..............................................................8 4.2 Provision of Data................................................................ 16
Access to PMA Supporter Tickets...................................9 4.3 Ticket Delivery & Collection............................................ 16
2.4 Special Access Tickets (SATs)..........................................9 4.4 Sales Restrictions............................................................... 17
2.5 Ticket Prices........................................................................10 4.5 Payment Methods............................................................. 17
Individual Match Ticket Prices (Russian Rubles)........10 4.6 Notification......................................................................... 17
Individual Match Ticket Prices (US Dollars)................10 5 Fan ID.............................................................................. 18
Venue Specific Ticket Series Prices (Russian Rubles).11 6 Ticket Terms and Conditions....................................... 19
Venue Specific Ticket Series Prices (US Dollars)......... 11 6.1 Ticket Sales Regulations................................................... 19
Team Specific Ticket Series (Russian Rubles)............. 12 6.2 General Terms and Conditions....................................... 19
Team Specific Ticket Series (US Dollars)..................... 12 6.3 Transfer and Resale of Tickets........................................ 19
Supporter Tickets and Conditional Supporter Tickets 6.4 Stadium Code of Conduct................................................ 19
(Russian Rubles)................................................................ 12
7 Ticket Programmes...................................................... 20
Supporter Tickets and Conditional Supporter Tickets
(US Dollars)........................................................................ 12 7.1 Participating Members Association............................. 20
Opening Match Premiums (Russian Rubles)............... 13 PMA Football Community Allocation........................... 20
Opening Match Premiums (US Dollars)....................... 13 PMA Supporters and TAGs Ticket Allocation............ 20
7.2 Hospitality Programme..................................................... 21
8 Unauthorised Ticket Sales........................................... 21
8.1 Sales Outlets....................................................................... 21
8.2 Use of Tickets for Commercial Purposes...................... 21
9 Glossary of Key Terms..................................................22
10 General Information on Ticketing...............................23
10.1 Customer Services.............................................................23
Interactive Voice Response (IVR) Service
and Call Centre...................................................................23
Web Contact Form............................................................23
10.2 Media Enquiries.................................................................23
3
1
INTRODUCTION
The 2018 FIFA World Cup™ will be held from 14 June to 15 July 2018 and will consist of 64 matches to be played
across 11 cities. Thirty-two teams will participate, and there will be approximately 2.5 million tickets available for
purchase for the 64 matches. Ticket sales started in September 2017 and will be available to the general public
via the official website FIFA.com/tickets. During the last minute sales phase, tickets will also be made available
at designated FIFA Venue Ticketing Centres (FVTC) in each of the Host Cities from April 2018 up until the end
of the competition.
FIFA is determined to ensure that tickets will be accessible to all football fans in Russia and across the world.
Therefore, FIFA has established a special entity, FIFA Ticketing AG, to be in charge of defining the ticketing
policy and related decisions for the 2018 FIFA World Cup™. FIFA Ticketing AG has set up a subsidiary in Russia
operating under the name of 2018 FIFA World Cup Ticketing LLC. FIFA, FIFA Ticketing AG and 2018 FIFA World
Cup Ticketing LLC are collectively referred to as “FIFA”.
The FIFA World Cup Ticketing Centre (FWCTC) is a trading name of the service provider appointed by FIFA who
are responsible for the provision of services in relation to the Russian and International General Public for the
2018 FIFA World Cup™.
This document contains all relevant ticketing information for the 2018 FIFA World Cup™.
4 2018 FIFA WORLD CUP RUSSIA™ Ticketing Information1.1 Things to know about 2018 FIFA World CupTM ticket sales
Approximately 2.5 million tickets are available for purchase Things to remember
What ticket products are on sale? A maximum of 4 tickets per match can be applied for, for
up to 7 matches
Individual Match Tickets (IMTs)for all 64 matches are on
sale. Venue Specific Ticket Series (VSTs) are available for Each person who wishes to attend a match of the 2018
all host cities, and Team Specific Ticket Series (TSTs) for FIFA World Cup™ must have a ticket, irrespective of age
all teams.
Tickets will be delivered by courier to customers. Tickets
Tickets are sold in four price categories, starting at RUB that are purchased after 3 April 2018, or if delivery by
1,280 courier is not possible, are made available for collection
The most affordable tickets in category 4 are exclusively Fan ID
reserved for residents of the Russian Federation
At the request of the Russian authorities, all fans visiting
Special Access Tickets (SATs) will be available for disabled matches at the 2018 FIFA World Cup Russia™ need to
people, people with limited mobility and obese persons apply for a FAN ID – the official identity document issued
to fans
When and where to buy tickets?
Ticket holders (i.e. ticket applicants and their guests)
Tickets are on sale during three sales phases from
need to apply for their personalised FAN ID at www.fan-
14 September 2017 until 15 July 2018
id.ru
The official website FIFA.com/tickets (FIFA.com/bilet in
Having a FAN ID gives fans additional benefits and
Russian) is the exclusive online sales channel
services provided by the host country, such as visa-free
Closer to the tournament, tickets will also be available entry to the Russian Federation, certain free inter-host
over the counter at official FIFA Venue Ticket Centres city travel and free use of public transport on match days
(FVTCs) operated in all eleven host cities
FIFA does not assume any liability or responsibility in
Tickets will be sold domestically in Russian Rubles and in respect of the application, issuance and use of the FAN ID
United States Dollars internationally
Ticket applicants will have the option to pay by Visa
payment card and other payment methods
52
GENERAL TICKETING
INFORMATION
2.1 Ticket Sales Structure - Sales Phases
FIFA’s official website FIFA.com/tickets (FIFA.com/bilet in Russian) will be the exclusive sales channel for all ticket sales
to the general public, complemented by over the counter sales at the FVTCs located within the 11 host cities during the last
minute sales phase starting in April 2018.
Any tickets obtained from any other source (for example unauthorised intermediaries such as ticket brokers, internet
auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically cancelled
once identified and do not entitle the Ticket Holder to access the Stadium or any refund or further compensation.
DATES
SALES PHASES
From To
Random selection draw 14/09/17 12/10/17
Sales Phase (1)
First come first served 16/11/17 28/11/17
Random selection draw 05/12/17 31/01/18
Sales Phase (2)
First come first served 13/03/18 03/04/18
Last minute sales phase 18/04/18 15/07/18
The first tickets for the 2018 FIFA World Cup Russia™ went random selection draws to determine the successful ticket
on sale on 14 September 2017. During the random selection applicants will follow established algorithms to ensure
draw sales period in sales phase (1 & 2), ticket applicants fairness. The random selection draws will be observed and
may submit their ticket application at any time throughout confirmed by an authorised public notary. All successful,
the respective sales period, without any preference partially successful and unsuccessful ticket applicants will
given in respect of the date of the submission (i.e. earlier be notified of the outcome of the random selection draws.
submissions will not be preferred and do not have better The inventory remaining after the random selection draw
chances of success than later submissions). During this period will be made available in the next first come first
sales period, ticket purchases are not processed as a real- served sales period, where ticket purchases are processed
time transaction, but FIFA will collect all ticket applications as a real-time transaction to the extent inventory remains
submitted during the entire random selection draw sales available.
period for the allocation of tickets at a predetermined date
During the first come first served sales period in sales
prior to the start of the first come first served period. The
phases (1 & 2), ticket applicants are processed as a real-time
submission of a ticket application does not guarantee that
transaction, i.e. available tickets will be allocated directly
any tickets will be allocated to the ticket applicant.
to the Ticket Applicants. All successfully purchased tickets
If demand for tickets does not exceed the available will be confirmed immediately to the ticket applicants.
inventory for a given match and/or ticket category, then
During the last minute sales phase, tickets will be available
the available tickets will be allocated directly to those
online and, from 18 April 2018 onwards up until the final
ticket applicants that have submitted an application for the
match day of the 2018 FIFA World Cup Russia™, tickets will
respective match and/or category. If demand for tickets
be available over the counter at the designated FVTCs. All
exceeds the available inventory for a given match and/
tickets will be allocated to ticket applicants on a first come
or ticket category, then random selection draws will take
first served basis.
place to determine which ticket applicants will be allocated
tickets for the respective match and/or category. All
6 2018 FIFA WORLD CUP RUSSIA™ Ticketing InformationPlease note that the colours used in the above Stadium Map
2.2 Ticket Price Categories are entirely unrelated to the colours indicated on your Ticket
There will be four price categories offered for the 2018 FIFA and the Stadium signage. The corresponding colours on
World Cup Russia™: your Ticket and the Stadium signage serve the sole purpose
of directing spectators to the correct Stadium entrance to
Category 1 - This is the highest priced category and
support a smooth Stadium operation on Match days.
located in the prime areas within the Stadium.
Categories 2 and 3 - These are located outside the 2.3 Ticket Products
Category 1 area.
There are four types of products available for the 2018 FIFA
Category 4 - This is the most affordable and is reserved World Cup™:
exclusively for residents of Russia.
Individual Match Tickets (IMT)
These are tickets for a specific match, which are available
for all matches (Match No.1 to Match No.64).
KEY
Category 1 Venue Specific Ticket Series (VST)
Category 2
Category 3 VSTs are ticket strips for a specific venue and are sold in
Category 4 Categories 1, 2, 3 and 4 (Russian residents only). These
Sky Box strips include the Group Matches (not including the
Not for sale
Opening Match), Round of 16 and 3rd / 4th Place Match
played at the specific venue of the client’s choice. No tickets
for the Quarter-Finals, the Semi-Finals and the Final are
contained in any VST. VSTs are designed to allow the VST
holder to enjoy such matches included in the selected VST
and which are hosted in a specific stadium of the 2018 FIFA
World Cup RussiaTM.
The above stadium configuration is an example of how the
GROUP MATCHES
MATCHES (NO.49
(NO. 2 TO NO.48)
TOTAL MATCHES
different price categories (and other customer groups) may
ROUND OF 16
THIRD PLACE
MATCH FOR
be applied. All 12 2018 FIFA World Cup stadium maps can VENUE
TO NO.56)
be found on FIFA.com/tickets (FIFA.com/bilet in Russian).
(NO.63)
Please note that the colours in the Stadium Map illustrate
the areas in which seats of a certain Ticket Category may Ekaterinburg 4 4 0 0
regularly be located. In order to make as many Tickets as Kaliningrad 4 4 0 0
possible available for fans and at the same time to secure
Kazan 5 4 1 0
that the global media and other stakeholders are properly
Moscow
serviced, FIFA may redesign the areas in which seats of a Luzhniki Stadium
4 3 1 0
certain Ticket Category are located. And therefore FIFA
Moscow
reserves the right to assign specific seats to a different 5 4 1 0
Spartak Stadium
Ticket Category on a Match-by-Match basis. In no instances
Nizhny Novgorod 5 4 1 0
will a purchased ticket be allocated into a lower priced ticket
Rostov-on-don 5 4 1 0
category. Please refer to the stadium illustrations in order
to better understand the location of your ticket (subject to Saint Petersburg 6 4 1 1
price category). Samara 5 4 1 0
Saransk 4 4 0 0
If you have purchased a certain Ticket Category, your seat
will be located in such area as indicated in the Stadium Map Sochi 5 4 1 0
for such category, or in an area depicted on the map as Volgograd 4 4 0 0
included in a higher-priced category.
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 7Team Specific Ticket Series (TST)
TSTs are ticket strips to follow the national team of your choice. The TST will not always comprise all matches played by
the chosen national team, but only the number of matches comprised in the package which the TST holder has purchased.
Depending on which TSTs someone had applied for, the TSTs may include between three matches (so called TST3 comprising
only the three Group Matches) and seven matches (so called TST7 comprising all Group Matches, a Round of 16 Match, a
Quarter-Final, a Semi-Final and the Final). The TST purchased guarantees the customer tickets for matches of such rounds
of the competition comprised in the specific TST package purchased by the customer, regardless of whether the Team itself
qualifies. The table below illustrates how the TST principle is implemented.
TICKETS RECEIVED PER TST SERIES
TOURNAMENT
TST SERIES If your team participates in this tournament If your team does not progress to this stage in
STAGE
stage the tournament (round of 16 to final only)
A Ticket for each of your team’s 3 Group Matches
TST3-7 Group Matches
(all 32 that qualify for the 2018 FIFA World Cup™ will play their corresponding 3 Group Matches)
A Ticket for the Round of 16 Match to follow
TST4-7 Round of 16 Ticket to your team’s Round of 16 Match
the winner of your team’s group
A Ticket to the Quarter-Final Match to follow
TST5-7 Quarter–Finals Ticket to your team’s Quarter-Final match
the winner of the previous Match attended
A Ticket for the Semi-Final match to follow
TST6 & 7 Semi–Finals Ticket to your team’s Semi-Final Match
the winner of previous Match attended
TST-7 The Final Ticket to the Final
Supporter Tickets and Conditional Supporter Tickets
The Participating Member Associations (PMAs) and their supporters will have access to the following two kinds of Ticket
Products:
• Supporter Tickets (STs) are available for the three Group Matches played by the PMA
(i.e. three matches between matches 1 and 48).
• Conditional Supporter Tickets (CSTs) are available for the four knockout stage matches
(one Round of 16, one Quarter-Final, one Semi-Final and the 3rd Place Match or the Final)
that could potentially be played by the PMA (i.e. 4 matches between matches 49 and 64).
All CSTs are conditional upon the PMA qualifying and progressing throughout the event. When a PMA is eliminated, the PMA
Supporter will be refunded for any Second Round Match ticket purchased and not played by the PMA due to elimination,
minus a small handling charge deducted by FIFA equivalent to 10 USD per customer / guest, regardless of the number of
Second Round Matches the PMA Supporter may have covered through their request.
8 2018 FIFA WORLD CUP RUSSIA™ Ticketing
Ticketing Information
InformationAccess to PMA Supporter Tickets The FWCTC will work closely with the PMA Supporters’
Club, and/or fidelity programme, in order to ensure that
All STs and CSTs will be sold through FIFA.com/tickets
PMA Supporters will be awarded tickets in accordance with
alongside the other standard ticketing products. Sales will
FIFA’s Ticketing Policy, and the existing membership rules
begin after the Final Draw in December 2017.
that apply for each of the PMA Supporters’ Clubs.
To ensure that STs and CSTs are reserved for PMA
ST and CST tickets will become available from 05 December
Supporters, fans wishing to apply for these tickets will need
2017 following the 2018 FIFA World Cup™ Final Draw. All
to either be:
applications will be received prior to 31 January 2018.
• A national of the respective country of the PMA Where there is excess demand, applications will be entered
into a Random Selection Draw conducted by the PMA. All
• A resident of the respective country of the PMA
successful PMA Supporters will be notified of the outcome
• A member of the official PMA Supporters’ club or a of their application in February 2018 and payment will be
member of a ticket allocation groups designated by the taken pursuant to the applicable sales regulations.
PMA and approved by FIFA.
2.4 Special Access Tickets (SATs)
SATs are available for disabled people, people with limited mobility and obese persons. SATs will be made available at
Category 3 prices for international customers and at Category 4 prices for Russian residents.
SAT DEFINITION DESCRIPTION
Wheelchair User For wheelchair users Clear area large enough to accommodate a
wheelchair
Easy Access Standard For disabled people, people with limited mobility and Aisle seat with no or minimal stepped access
people with other medical conditions
Easy Access Amenity For people with guide dogs or people with a medical Easy access seat with additional clear space in front
condition with assistance dogs and people that need
additional leg space due to limited mobility
Obese Persons* For people with a BMI that is equal to or exceeds Easy access extra-width seat with greater load
35 kg/m2 carrying capacity
Companion Ticket: All ticket applicants for SATs (except for obese persons) will be offered the opportunity to receive one
complimentary ticket for one accompanying person, free of charge.
Eligibility Checks: For Wheelchair User, Easy Access Standard or Easy Access Amenity Tickets, presentation of a proof that
is commonly and widely accepted in the ticket applicant’s country of residence is required. In Russia, acceptable proofs of
eligibility include a certificate of degree of disability and a medical certificate. Please note that permits for accessible parking
will not be accepted as valid proof.
For Obese Person Tickets, presentation of a signed doctor’s note stating the person’s BMI will be required. The minimum BMI
in order to require and therefore be eligible for an Obese Person Ticket is 35 kg/m2.
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 92.5 Ticket Prices
For the 2018 FIFA World Cup™, tickets are available for purchase to residents of Russia and customers purchasing a ticket in
a FVTC in Russia during the last-minute sales in Russian Rubles (RUB), and to international customers in US dollars (USD).
Offering tickets in different currencies for events such as the FIFA World Cup constitutes a challenge in terms of operations,
finance and fair treatment for all fans. As such, to provide equal conditions for ticket buyers throughout all sales phases
in spite of fluctuating exchange rates, a fixed conversion rate is set. This is standard practice at major sporting events to
avoid fans purchasing tickets at different prices in different sales phases – fair and equal access to tickets is one of the key
priorities in FIFA’s ticketing operations.
Following an in-depth analysis based on the forecasts of various financial institutes for the development of the Russian
Ruble, a conversion rate of 60 Russian Rubles to one US dollar was set for the ticket sales of the 2018 FIFA World Cup™.
Residents of Russia are granted exclusive access to category 4 tickets, which is the most affordable ticket available for
purchase. Russian Residents means any individuals legally residing on a permanent or temporary basis in Russia, including
Russian citizens and citizens from other countries (with such foreign citizens to include, inter alia, the individuals who legally
work in Russia).
Individual Match Ticket Prices (Russian Rubles)*
Easy Access
Easy Access
Wheelchair
Standard
Amenity
CAT 4**
Persons
Obese
CAT 2
CAT 3
CAT 1
MATCH
Opening Match (No 1) 33,000 23,400 13,200 3,200 3,200 3,200 3,200 3,200
Group Matches (No 2 to 48) 12,600 9,900 6,300 1,280 1,280 1,280 1,280 1,280
Round of 16 (No 49 to 56) 14,700 11,100 6,900 2,240 2,240 2,240 2,240 2,240
Quarter-Finals (No 57 to 60) 21,900 15,300 10,500 3,800 3,800 3,800 3,800 3,800
Semi-Finals (No 61 & 62) 45,000 28,800 17,100 4,480 4,480 4,480 4,480 4,480
3rd / 4th Place Match (No 63) 21,900 15,300 10,500 3,800 3,800 3,800 3,800 3,800
The Final (No 64) 66,000 42,600 27,300 7,040 7,040 7,040 7,040 7,040
*only for Russian residents and customers purchasing a ticket from a FIFA Venue Ticketing Centre in Russia during the last-
minute sales phase.
**only for Russian residents
Individual Match Ticket Prices (US Dollars)
Easy Access
Easy Access
Wheelchair
Standard
Amenity
Persons
Obese
CAT 2
CAT 3
CAT 1
MATCH
Opening Match (No 1) 550 390 220 220 220 220 220
Group Matches (No 2 to 48) 210 165 105 105 105 105 105
Round of 16 (No 49 to 56) 245 185 115 115 115 115 115
Quarter-Finals (No 57 to 60) 365 255 175 175 175 175 175
Semi-Finals (No 61 & 62) 750 480 285 285 285 285 285
3rd / 4th Place Match (No 63) 365 255 175 175 175 175 175
The Final (No 64) 1,100 710 455 455 455 455 455
10 2018 FIFA WORLD CUP RUSSIA™ Ticketing InformationVenue Specific Ticket Series Prices (Russian Rubles)*
Easy Access
Easy Access
Wheelchair
Standard
Amenity
CAT 4**
Persons
Obese
CAT 2
CAT 3
CAT 1
MATCH
Ekaterinburg (No.2, 21, 32, 44) 50,400 39,600 25,200 5,120 5,120 5,120 5,120 5,120
Kaliningrad (No.8, 26, 36, 45) 50,400 39,600 25,200 5,120 5,120 5,120 5,120 5,120
Kazan (No.5, 20, 31, 43, 50) 65,100 50,700 32,100 7,360 7,360 7,360 7,360 7,360
Moscow Luzhniki Stadium (No.11, 19, 37, 51) 52,500 40,800 25,800 6,080 6,080 6,080 6,080 6,080
Moscow Spartak Stadium (No.7, 15, 29, 41, 56) 65,100 50,700 32,100 7,360 7,360 7,360 7,360 7,360
Nizhny Novgorod (No.12, 23, 30, 42, 52) 65,100 50,700 32,100 7,360 7,360 7,360 7,360 7,360
Rostov-on-don (No.9, 18, 28, 40, 54) 65,100 50,700 32,100 7,360 7,360 7,360 7,360 7,360
Saint Petersburg (No.4, 17, 25, 39, 55, 63) 87,000 66,000 42,600 11,160 11,160 11,160 11,160 11,160
Samara (No.10, 22, 33, 48, 53) 65,100 50,700 32,100 7,360 7,360 7,360 7,360 7,360
Saransk (No.6, 16, 35, 46) 50,400 39,600 25,200 5,120 5,120 5,120 5,120 5,120
Sochi (No.3, 13,27, 38, 49) 65,100 50,700 32,100 7,360 7,360 7,360 7,360 7,360
Volgograd (No. 14, 24, 34, 47)
50,400 39,600 25,200 5,120 5,120 5,120 5,120 5,120
*only for Russian residents and customers purchasing a ticket from FIFA Venue Ticketing entre in Russia during the last
minute sales phase.
**only for Russian residents
VSTs are available for all matches of the First Round (except the Opening Match), plus the round of 16, for all venues.
For Saint Petersburg, VSTs are available for all matches of the First Round, plus the round of 16, plus Match 63.
Venue Specific Ticket Series Prices (US Dollars)
Easy Access
Easy Access
Wheelchair
Standard
Amenity
Persons
Obese
CAT 2
CAT 3
CAT 1
MATCH
Ekaterinburg (No.2, 21, 32, 44) 840 660 420 420 420 420 420
Kaliningrad (No.8, 26, 36, 45) 840 660 420 420 420 420 420
Kazan (No.5, 20, 31, 43, 50) 1085 845 535 535 535 535 535
Moscow Luzhniki Stadium (No.11, 19, 37, 51) 875 680 430 430 430 430 430
Moscow Spartak Stadium (No.7, 15, 29, 41, 56) 1085 845 535 535 535 535 535
Nizhny Novgorod (No.12, 23, 30, 42, 52) 1085 845 535 535 535 535 535
Rostov-on-don (No.9, 18, 28, 40, 54) 1085 845 535 535 535 535 535
Saint Petersburg (No.4, 17, 25, 39, 55, 63) 1450 110 710 710 710 710 710
Samara (No.10, 22, 33, 48, 53) 1085 845 535 535 535 535 535
Saransk (No.6, 16, 35, 46) 840 660 420 420 420 420 420
Sochi (No.3, 13,27, 38, 49) 1085 845 535 535 535 535 535
Volgograd (No. 14, 24, 34, 47) 840 660 420 420 420 420 420
Venue Specific Tickets are available for all matches of the First Round (except the Opening Match), plus the round of 16, for
all venues.
For Saint Petersburg, VSTs are available for all matches of the First Round, plus the round of 16, plus Match 63.
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 11Team Specific Ticket Series (Russian Roubles)
MAX. COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES
TICKET NO.OF
SERIES TICKETS CAT 1 CAT 2 CAT 3 SAT GM R16 QTR SEMI FINAL
TST-3 3 41,580 32,670 20,790 4,224 3 0 0 0 0
TST-4 4 57,750 44,880 28,380 6,688 3 1 0 0 0
TST-5 5 81,840 61,710 39,930 10,868 3 1 1 0 0
TST-6 6 131,340 93,390 58,740 15,796 3 1 1 1 0
TST-7 7 203,940 140,250 88,770 23,540 3 1 1 1 1
*The prices for each Team Specific Ticket include a 10% service fee.
Team Specific Ticket Series (US Dollars)
MAX. COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES
TICKET NO.OF
SERIES TICKETS CAT 1 CAT 2 CAT 3 SAT GM R16 QTR SEMI FINAL
TST-3 3 693 545 347 347 3 0 0 0 0
TST-4 4 963 748 473 473 3 1 0 0 0
TST-5 5 1364 1029 666 666 3 1 1 0 0
TST-6 6 2189 1557 979 979 3 1 1 1 0
TST-7 7 3399 2338 1480 1480 3 1 1 1 1
*The prices for each Team Specific Ticket include a 10% service fee.
Supporter Tickets and Conditional Supporter Tickets (Russian Roubles)
CAT 2
CAT 3
CAT 1
SAT
MATCH PRODUCT TYPE
Opening Match (No 1) Supporter Ticket 33,000 23,400 13,200 3,200
Group Matches (No 2 to 48) Supporter Ticket 12,600 9,900 6,300 1,280
Round of 16 (No 49 to 56) Conditional Support Ticket 16,170 12,210 7,590 2,464
Quarter-Finals (No 57 to 60) Conditional Support Ticket 24,090 16,830 11,550 4,180
Semi-Finals (No 61 & 62) Conditional Support Ticket 49,500 31,680 18,810 4,928
3rd / 4th Place Match (No 63) Conditional Support Ticket 24,090 16,830 11,550 4,180
The Final (No 64) Conditional Support Ticket 72,600 46,860 30,030 7,744
*The prices for each Conditional Supporter Ticket include a 10% service fee.
Supporter Tickets and Conditional Supporter Tickets (US Dollars)
CAT 2
CAT 3
CAT 1
SAT
MATCH PRODUCT TYPE
Opening Match (No 1) Supporter Ticket 550 390 220 220
Group Matches (No 2 to 48) Supporter Ticket 210 165 105 105
Round of 16 (No 49 to 56) Conditional Support Ticket 270 204 127 127
Quarter-Finals (No 57 to 60) Conditional Support Ticket 402 281 193 193
Semi-Finals (No 61 & 62) Conditional Support Ticket 825 528 314 314
3rd / 4th Place Match (No 63) Conditional Support Ticket 402 281 193 193
The Final (No 64) Conditional Support Ticket 1,210 781 501 501
*The prices for each Conditional Supporter Ticket include a 10% service fee.
12 2018 FIFA WORLD CUP RUSSIA™ Ticketing InformationOpening Match Premiums
The Face Price for tickets to the Opening Match for the 2018 FIFA World CupTM, which will include the Opening Ceremony,
is higher than the Face Price of tickets for other Group Matches. Therefore, an Opening Match premium will be added to
the ticket price should the team of the purchaser’s choice be drawn to play in the Opening Match. TST Series purchased for
Russian matches already include the Opening Match premium as Russia will compete in the Opening Match. The price list
below shows the prices for the TST Series for Russian and Team A2.
Team Specific Ticket Series (Russian Roubles) Russia and Team A2 (including Opening Match Premium)
MAX. COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES
TICKET NO.OF
SERIES TICKETS CAT 1 CAT 2 CAT 3 SAT GM R16 QTR SEMI FINAL
TST-3 3 64,020 47,520 28,380 6,336 3 0 0 0 0
TST-4 4 80,190 59,730 35,970 8,800 3 1 0 0 0
TST-5 5 104,280 76,560 47,520 12,980 3 1 1 0 0
TST-6 6 153,780 108,240 66,330 17,908 3 1 1 1 0
TST-7 7 226,380 155,100 96,360 25,652 3 1 1 1 1
*The prices for each Team Specific Ticket include a 10% service fee.
Team Specific Ticket Series (US Dollars) Russia and Team A2 (including Opening Match Premium)
MAX. COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES
TICKET NO.OF
SERIES TICKETS CAT 1 CAT 2 CAT 3 SAT GM R16 QTR SEMI FINAL
TST-3 3 1,067 792 473 473 3 0 0 0 0
TST-4 4 1,337 996 600 600 3 1 0 0 0
TST-5 5 1,738 1,276 792 792 3 1 1 0 0
TST-6 6 2,563 1,804 1,106 1,106 3 1 1 1 0
TST-7 7 3,773 2,585 1,606 1,606 3 1 1 1 1
*The prices for each Team Specific Ticket include a 10% service fee.
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 133
TICKET
INFORMATION
3.1 Total Number of Tickets
The total number of tickets is based on the capacities of the stadia for each match.
Seating Capacity The total seating capacity for the 2018 FIFA World Cup™
is currently estimated at 2,926,172, comprised of the
SEATING
STADIUM HOST CITY following:
CAPACITY*
Ekaterinburg Arena Ekaterinburg 31,634 2,582,231 - Purchasable tickets
Kaliningrad Stadium Kaliningrad 31,484
58,151 - VIP tickets for the VIP and VVIP tribune. These
Kazan Arena Kazan 41,338
guests include heads of state as well as other national
Luzhniki Stadium Moscow 73,055 and international authorities
Spartak Stadium Moscow 41,465
167,062 - Complimentary tickets, which, for example,
Nizhny Novgorod Stadium Nizhny Novgorod 41,042
are reserved for companions of SAT holders, delegations
Rostov Arena Rostov-on-don 40,709 of the teams playing, commercial affiliates, observers,
Saint Petersburg Stadium Saint Petersburg 61,420 medical and technical staff
Samara Arena Samara 40,882
87,315 - Tickets for the media representatives to
Mordovia Arena Saransk 40,441 accommodate the TV/ radio commentary positions
Fisht Stadium Sochi 43,480 and media working positions, observer seats and
Volgograd Arena Volgograd 40,479 photographer positions
*Subject to change 31,413 -Contingency reserves for operational purposes
The above figures are current estimates, as the final
configuration has yet to be finalised for all 64 Matches.
KEY
Purchasable tickets (88%)
VIP Tickets (2%)
Complimentary Tickets (6%)
Media Tickets (3%)
Contingency Tickets (1%)
14 2018 FIFA WORLD CUP RUSSIA™ Ticketing InformationBroadcast Partners & FIFA TV
3.2 Customer Groups
66,460 purchasable tickets have been allocated to the
Customer Groups with Ticket Purchase Rights broadcast partners.
The following customer groups have been, or will be, granted Any ticket from the above inventories that is not purchased
the option to purchase tickets. by the respective customer group will be made available for
public sale.
FIFA Football Community
177,554 purchasable tickets have been allocated to the FIFA General Public Allocations
Football Community for FIFA and its customer groups, such
A total of 799,108 purchasable tickets for all 64 matches
as, for example, the Non-Participating Member Associations
have been reserved for international and Russian general
(NPMAs) or the continental confederations.
public who can apply online through FIFA.com/tickets
Organising Committee Ticketing Constituent Groups (internationally) and FIFA.com/bilet (in Russian). With
(OCTCG) and Local Organising Committee (LOC) the exception of category 4 tickets (of which there are a
minimum of 350,000 available exclusively to residents of
77,985 purchasable tickets (representing 3% of the total
the Russian Federation), all tickets are made available to
number of purchasable tickets) have been allocated to the
both the international and Russian general public.
OCTCG and LOC, which includes purchasable tickets for
host cities, stadium operators and government authorities. Tickets not purchased by customer groups with ticket
purchase rights as listed above will be made available to the
Participating Member Associations Football Community
general public.
(PMA FC)
89,984 purchasable tickets have been allocated for the Ticket Inventory Overview
Football communities of the PMAs.
The following chart shows the distribution of all 2,926,172
PMA Supporters Tickets as specified within the previous sections:
342,754 purchasable tickets have been allocated to PMA
supporters. CUSTOMER GROUPS INVENTORY
Marketing Affiliates VIP Tickets 58,151
Complimentary Tickets 167,062
577,674 purchasable tickets have been allocated to
Media Tickets 87,315
the marketing affiliates to use them for promotional
purposes. The Marketing Affiliates have historically used Contingency Reserves 31,413
approximately around 80% of the Tickets they purchase FIFA Football Community 177,554
for consumer promotions where the end beneficiary is a OCTCG / LOC 77,985
member of the general public. PMA Football Community 89,984
Hospitality Rights Holder Marketing Affiliates 577,674
Hospitality Rights Holder 450,712
450,712 purchasable tickets have been allocated to the
hospitality rights holder. Hospitality packages are available Broadcast Partners & FIFA TV 66,460
for purchase by companies as well as individual members of PMA Supporters 342,754
the general public. General Public 799,108
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 154
TICKET APPLICATION
& PURCHASE
4.1 Ticket Application 4.2 Provision of Data
Procedures Ticket applicants are requested to provide the following
The exclusive online ticketing sales channel for the general data for himself/herself and their guests:
public is the official website www.FIFA.com/tickets Title
(internationally) and www.FIFA.com/bilet (in Russian).
During the last minute sales phase, fans will also be able to First Name
buy tickets over the counter at FVTCs, established in each Middle Name or Patronymic (for Russia Residents only)
host city within Russia.
Full surname
Any tickets obtained from any other source (for example
unauthorised intermediaries such as ticket brokers, internet Date of Birth
auctions, internet ticket agents, internet or other unofficial Nationality
ticket exchange platforms) will be automatically cancelled
once identified and do not entitle the Ticket Holder to Passport (international) or ID (Russian) number
access the Stadium or any refund or further compensation. Country of Residence
In addition, the ticket applicant will need to provide the
Online Application following contact details:
Process Home address and delivery address (if different)
1 Visit www.FIFA.com/tickets
or www.FIFA.com/bilet Contact details (E-mail Address, mobile phone number
and home telephone number)
2 Create an account within the
2018 FIFA World Cup™ Ticketing Preferred Language
section of the website
4.3 Ticket Delivery
Choose to apply for either
3
Individual Match Tickets, & Collection
Venue Series Tickets or
Team Specific Tickets
Tickets allocated by FIFA prior to 3 April 2018 are delivered
by courier to the ticket applicant’s address subject to the
4 Choose from the available ticket delivery terms of service. The delivery of ticket, which
Matches/Venue Series/ is free of charge for ticket applicants, is planned to start in
Team Specific Series and
April/May 2018 (subject to change).
the number of tickets per
category in each case Tickets that were purchased after 3 April 2018, in the last
minute sales phase, TSTs and CSTs for non-Group Matches
5 Register the details of the
or tickets for which delivery by courier is not possible, are
ticket applicants and his/
her guests made available for collection at the FVTCs operated by FIFA
in all host cities of the 2018 FIFA World Cup prior to and
6 Enter payment details during the tournament. For security reasons, FIFA will not
of the payment card
make any tickets available for collection at the stadium on
matchdays.
7 Submit the application
All operational costs for ticket delivery and collection
services are forming part of the ticket prices.
16 2018 FIFA WORLD CUP RUSSIA™ Ticketing Information4.4 Sales Restrictions 4.6 Notification
A maximum number of four (4) tickets per match All ticket applicants will be sent a notification confirming the
for up to 7 matches, i.e. a total of 28 Tickets for the outcome of their ticket application.
entire event can be applied for per household. Ticket
SALES PHASES NOTIFICATION PERIOD
applicants have the ability to apply for IMTs, VSTs
and TSTs but must still abide by the sales restrictions Random selection draw Before 16 November 2017
Sales Phase (1)
applicable for a household. First come first served Immediate Notification
Random selection draw Before 13 March 2018
4.5 Payment Methods Sales Phase (2)
First come first served Immediate Notification
During the Random Selection Draw (“RSD”) and Last minute
First come first served Immediate Notification
First Come First Served (“FCFS”) Sales Periods which sales phase
will occur during Sales Phases (1) and (2), it will be
possible to make payment for the purchase of Tickets All successful and partially successful ticket applicants, who apply
by means of the following payment methods: for tickets via the internet or downloadable application form at
FIFA.com/tickets, will receive a confirmation message by email,
For Residents of Russia:
or SMS if an email address is not available, advising them of the
Visa payment card Tickets that they have been successfully awarded.
All unsuccessful Ticket applicants applying online will also
receive a message by email, or SMS, advising that they have been
unsuccessful in their Ticket application.
Ticket Applicants can also check the status of their account at
Other accepted payment cards any time by checking online at FIFA.com/tickets or through the
Interactive Voice Response (IVR) system.
Bank Transfers
For non-Russian Residents:
Visa payment card
Other payment cards
International bank transfers will be possible for
non-Russian Residents, using a downloadable
Ticket Application Form.
During the last minute sales phase, at the FVTC
locations in Russia, cash (Russian Rubles) will also
be an accepted method of payment for both Russian
and international customers.
175
FAN ID
At the request of the Russian authorities, all fans visiting matches at the 2018 FIFA World Cup
Russia™ need to apply for a FAN ID – the official identity document issued to fans. Fans are
encouraged to apply for this free document as soon as possible after they received their ticket
confirmation email or at the latest when receiving the ticket itself.
The FAN ID and a valid ticket are required for fans to be FIFA does not assume any liability or responsibility
able to enter the 2018 FIFA World Cup™ stadiums. Having a concerning the application, issuance and/or use of the
FAN ID gives fans additional benefits and services provided FAN ID.
by the host country, such as visa-free entry to the Russian
The FAN ID concept was implemented successfully for
Federation, certain free inter-host city travel and free use of
both the 2014 Winter Olympics in Sochi and the FIFA
public transport on match days. For further details, please
Confederations Cup 2017.
visit www.fan-id.ru.
186
TICKET TERMS
& CONDITIONS
Ticket transfer requests will be considered in accordance
6.1 Ticketing Sales with the Ticket Transfer and Resale Policy, which will be
Regulations made available by FIFA on FIFA.com/tickets at a late stage.
The ticketing sales regulations outline the rules and Tickets may only be transferred or resold via official Ticket
procedures required during the process of applying for and Transfer and Resale Platform.
purchasing tickets. It reflects all of the payment and other
conditions that potential customers must be aware of, and The purpose for the rule limiting ticket transfers and resales
also accept, with the submission of their application. include
a) event security,
6.2 General Terms
b) consumer protection,
and Conditions
c) avoidance of counterfeit tickets, and
Each 2018 FIFA World Cup Russia™ ticket is an official
document that provides evidence of the ticket holder’s d) protections of a fair prices scheme
permission to enter a stadium on match day during opening
hours. The General Terms and Conditions (GTCs) describe 6.4 Stadium Code
the terms and conditions that the customer needs to respect of Conduct
when attending the 2018 FIFA World Cup Russia™.
The Stadium Code of Conduct outlines in detail certain
The GTCs are issued prior to sale through all ticket sales safety and security measures and policies and provides
channels and are available in a downloadable format online guidelines about what the 2018 FIFA World Cup Russia™
in the ticketing section at www.FIFA.com. Furthermore, authorities will expect in terms of behaviour from (a) every
the GTCs are printed on the back of the tickets themselves person using a match ticket, as well as (b) every other
(in the form of an abridged version containing the key person accessing the stadium using an event accreditation
information of the GTCs). for working purposes. The stadium code of conduct is
available on www.FIFA.com/tickets and will be posted at
6.3 Transfer and Resale the stadiums on match days.
of Tickets
Ticket holders may not sell, offer for sale, resell, offer at
auctions, donate, act as a commercial agent for another
party or otherwise transfer a ticket in any way without the
specific prior written consent of FIFA.
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 197
TICKET
PROGRAMMES
7.1 Participating Members Association
After the success of FIFA’s Ticket sales distribution strategy Once the respective PMA has provided the details of each
that was implemented for the 2014 FIFA World Cup™, the of the PMA Ticket Allocation Groups to the FTO, their
PMAs Ticketing programme for the 2018 FIFA World Cup™ acceptance as a PMA Allocation group will then be subject
will follow similar principles. to FIFA validation.
FIFA has allocated to the PMAs the following Ticket PMA Football Community Allocation
Allocations:
Each PMA will be able to determine the allocation and
PMA Football Community Ticket allocation distribution arrangements for their officials and guests
from their PMA Football Community Allocation. Each
PMA Supporters (including Ticket Allocation Groups)
PMA is entitled to receive, per match played 700 Football
The management of the Ticket sales and distribution Community tickets (500 in Category 1, 100 in Category 2
process, including application, confirmation, payment and and 100 in Category 3).
delivery will be managed by the FIFA Ticketing Office (FTO)
PMA Supporters and TAGs Ticket Allocation
and FWCTC on behalf of FIFA. For the 2018 FIFA World
Cup™, a total of 432,738 Purchasable Tickets have been The number of tickets will be offered to each PMA’s
reserved for the PMA Football Community, the PMA Ticket Supporters for its 3 Group Matches is eight percent (8%)
Allocation Groups (“TAGs”) and the PMA Supporters. of the purchasable quota in the respective stadiums where
their matches will be played. The PMA ticket quota will be
Ticket Allocation Groups (TAGs)
split between Categories 1, 2, and 3.
Tickets from within the PMA Supporters Ticket Allocation
The allocation of the PMA ticket quota for Second Round
can be provided by FIFA to various groups identified by
matches is conditional upon the participation of the PMA
each respective PMA as priority groups. A group will qualify
in each of the applicable Second Round Matches. PMAs
as a PMA Ticket Allocation Group if it satisfies ALL of the
are offered a fixed number of tickets which represent
following criteria:
eight percent (8 %) of the average number of Purchasable
The individuals within the Group must be identifiable Tickets for all the stadiums involved at each stage of the
Second Round.
The group must be a Football related entity
The group cannot be a commercial or corporate entity
The individuals within the group agree to be bound by the
household restrictions
The group must be validated by FIFA
20There are three Categories: Luxury, Business and Leisure
7.2 Hospitality Programme which include a total of five products. Each product offers
The exclusive hospitality designed for the 2018 FIFA World distinct characteristics to meet personal preferences,
Cup™ will give customers from every corner of the globe business needs and budget.
an experience which combines superb hospitality and
MATCH Hospitality has created a global network of Sales
international top-flight football in Russia and its iconic host
Agents, each appointed in a specific territory (or territories),
cities.
to market and sell the FIFA Hospitality programme on its
The FIFA Hospitality Programme offers clients premium behalf. Contact details of the respective agents and compre-
tickets bundled together with a wide range of services such hensive product information is available in the Hospitality
as access to hospitality facilities at the stadiums (including section on FIFA.com at www.FIFA.com/hospitality.
private suites and lounges), gourmet catering, preferential
Please note that only FIFA’s exclusive official hospitality
parking, entertainment and gifts.
rights holder, MATCH Hospitality, is authorised to sell
MATCH Hospitality, appointed by FIFA as the worldwide ticket-inclusive hospitality packages and only FIFA’s
exclusive rights holder of the FIFA Hospitality Programme, commercial affiliates are authorised to conduct any ticketing
provides a select variety of hospitality products meticulously promotions. For a full list of companies authorised to
designed to offer a choice of bespoke experiences at the conduct prize competitions and other promotional activities
biggest sporting show in the world. in which fans have the chance to receive a ticket, please
check the “Marketing-Affiliates” on FIFA.com at www.FIFA.
com/worldcup/organisation/partners.
8
UNAUTHORISED
TICKET SALES
Consequences of Unauthorised Transfer, Resale or Further
8.1 Sales Outlets Use of Tickets
All 2018 FIFA World Cup Russia™ tickets will be exclusively
The unauthorised transfer, resale or other prohibited use of
available for purchase by the members of the general public
a ticket represents a violation of the unauthorised transfer,
on FIFA.com/tickets (FIFA.com/bilet in Russian) and, during
resale or further use of Tickets is a violation of the GTCs. In
the Last Minute Sales Phase, from the FVTCs in Russia.
such case, tickets will be automatically cancelled by FIFA.
Any tickets obtained from any other source (for example, As a consequence FIFA may:
unauthorised intermediaries such as ticket brokers, internet
a) refuse to deliver the ticket;
auctions, internet ticket agents, internet or other unofficial
ticket exchange platforms) will be automatically cancelled b) refuse entry into the stadium;
once identified and will not entitle the ticket holder to access c) eject the ticket holder from the stadium;
the stadium or any refund or further compensation. d) seize the ticket;
e) electronically invalidate the ticket, and cancel any other
8.2 Use of Tickets for tickets purchased by the ticket applicants;
Commercial Purposes f) file suit to enforce the relevant terms, laws and
Tickets may not be used for any commercial purposes, regulations and claim damages, if appropriate; and/or
such as for promotions or advertising activities or used as g) notify governmental authorities of any such violation.
a prize or reward in a competition, sweepstake or incentive
In such case, the ticket holders are not entitled to any refund
programme. Further details will be set forth in the GTCs.
or further compensation.
2018 FIFA WORLD CUP RUSSIA™ Ticketing Information 219
GLOSSARY
OF TERMS
CST – Conditional Supporter Ticket IVR – Interactive Voice Response Service
Refers to the Tickets reserved for each PMAs own Refers to an automated response / information service
supporters for the four knockout stage matches (one Round that allows customers to contact the FWCTC to receive an
of 16, one Quarter-Final, one Semi-Final and the 3rd Place update on their application status
Match or the Final) that could potentially be played by the
PMA – Participating Member Association
PMA (i.e. 4 matches between matches 49 and 64).
Refers to the 32 FIFA Member Associations taking part in
FIFA Ticketing AG
the Competition
Refers to the entity responsible for the effective
SAT – Special Access Ticket
implementation of all Ticketing Policies.
Refers to tickets for Customers that have special
FTO – FIFA Ticketing Office
requirements, with particular reference to Disabilities
Refers to the trading name used by the service provider
ST – Supporter Ticket
appointed by FIFA and responsible for handling the ticketing
requirements of the FIFA and LOC Ticketing Constituent Refers to the Tickets reserved for each PMAs own
Groups supporters and are available for the three Group Matches
played by the PMA (i.e. three matches between 1 and 48).
FVTC – FIFA Venue Ticketing Centre
TST – Team Specific Ticket Series
Refers to the Ticketing Centres that will be available in each
of the 11 host cities Refers to strips of tickets to attend matches played by a
certain team
FWCTC – FIFA World Cup Ticketing Centre
VST – Venue Specific Ticket Series
Refers to the trading name used by the service provider
appointed by FIFA and responsible for handling the ticketing Refers to strips of tickets to attend specific matches within
requirements of the Russian and International General a venue (for more details refer to the table in section 2.5)
Public as well as the PMA Supporters’
IMT – Individual Match Ticket
Refers to tickets for a specific match, which are available
for all matches
22 2018 FIFA WORLD CUP RUSSIA™ Ticketing Information10
GENERAL INFORMATION
ON TICKETING
10.1 Customer Services
The FIFA World Cup Ticketing Centre (FWCTC) is available
to provide further information and address customer queries
through the following contact methods:
Interactive Voice Response (IVR) Service and
Call Centre
This service provides customers with a selection of
automated response/information options, including the
option to enter their ticket request ID in order to receive an
update on their applications status. The telephone numbers
for the IVR are as follows:
Russian Residents: 8 495 787 2018
International: + 41 44 563 2018
Both numbers contain the option for a customer to transfer
the call to a Call Centre Operator.
Web Contact Form
Customers who visit the 2018 FIFA World Cup™ ticketing
section of www.FIFA.com/tickets will be presented with the
option of completing and submitting a contact form. Prior
to submitting the form, customers will be asked to provide
information including name, e-mail address and subject
(selected from a drop-down menu) so that the FWCTC can
categorise enquiries and provide responses accurately, and
on a timely basis.
10.2 Media Enquiries
For any media enquiries, please contact FIFA by the following
methods:
FIFA Media Department
Enquiries: mediarussia@fifa.org
Tel.: 8 800 222 2018 (toll free, from Russia),
+7 495 540 2018
www.FIFA.com
YouTube/FIFAtv
VK: vk.com/fifaworldcup
Twitter: @fifamedia @fifaworldcup_ru
Facebook: www.facebook.com/fifa
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