Total Cost to Collect - A global benchmark of Toll Operator efficiency - IBTTA
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
kpmg
Total Cost to Collect
A global benchmark of
Toll Operator efficiency
Complete Study Link
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.
What is the true total cost
to collect of your agency?
Chances are, you don’t know …..
2
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.
BENCHMARKING SURVEY
Scope & Breadth Toll operators by region
22% 9%
Europe Asia/Pacific
This report serves as a benchmarking tool for
toll operators as they look to drive efficiency
improvements, to support contract negotiations
and investment requests or to underpin 14% 55%
Central/ North
feasibility analyses South America America
― Second edition, building upon 2015 survey
― Data collected in 2018 and based on the most recent
financial results for each toll operator
― Responses recorded into our online survey link Source: Toll Benchmarking Survey, KPMG International, 2018
― +70 public and private toll operators participated
(up from 43 in 2015) Ownership status type
― Covers +184 tolling facilities worldwide
― Respondents received a custom report identifying the
participant’s answers and Toll Cost to Collect against
peers 48% 52%
Private Public
― Since the launch of the report we continue to receive
requests from owners and operators to take part in
the survey
― KPMG global practices have requested translation of
report to their local languages
Source: Toll Benchmarking Survey, KPMG International, 2018
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. 3RESULTS AND ANALYSIS
Cost Efficiency & Labor
Average Leaders
85.4% Operating Margin 90%
US$0.32* TCC per transaction US$0.24
Cost US$0.22* TCC per transaction with transponder/OBU US$0.18
efficiency * Adjusted
55%
Average labor costs
50%
Average roadside labor costs as a
16%
Average proportion of employees
as a total of TCC total of Average labor costs engaged in call center or CSC role
as a total of TCC
Labor
48%
Leaders average labor
44% 16%
Leaders average roadside labor Leaders average proportion of
costs as a total ofTCC costs as a total of Average employees engaged in call center
labor costs or CSC role as a total of TCC
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. 4RESULTS AND ANALYSIS
Leakage & Technology
32% 31% 29% US$8
million
What’s driving
Insufficient or Lax regulations High cost of Average annual
Leakage inaccurate covering the collection revenue loss due
vehicle data evasion of tolls to leakage
of operator toll
collection Most disruptive technologies for the
52% systems are tolling industry?
more than
5 years old
01 Fully autonomous toll collection
of operators plan to 02 Autonomous vehicles
Technology 19% conduct a major
system upgrade 03 Predictive analysis
within the year
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. 5RESULTS AND ANALYSIS
What does it take to be a leader?
How the best
Our research suggests that there are five key reasons why these
organizations rank best for cost efficiency 5
Operators perform
They eschew cash. The
best operators use Open The average
Road Tolling (ORT) and Toll Operating Margin
90%
Electronic Toll Collection
(ETC).
They get their money. The
best operators report leakage The Average TCC
Their employees are rates of less than 5 percent per transaction
productive. Average
$0.24
revenue collected per FTE
is US$2.2 million for the
leading private toll
operators.
Their technology is modern. The average TCC
The leaders have updated
their toll collection systems
per transaction
They use data and within the past 5 years. through a transponder
$0.18
analytics. The leading
operators are predicting
everything from traffic flow
through to future trends.
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. 6Competitive intelligence breeds competitive advantage
The landscape is fundamentally changing. Toll road
01 operators are increasingly competing against other modes of
transport that are disrupting the mobility status quo. — Want to know how you measure
up against your peers?
Technology plays a significant role in toll operational
efficiency. Time and time again, our data shows that the most — Looking for new opportunities to
02 efficient operators are those who continuously invest into new
technologies.
improve cost efficiency?
— Need new ideas and best
Toll agencies must make better use of available technologies. practices to enhance operations?
03 That includes technologies to improve back office, payments,
resource management and predictive analytics. We help our
clients to make — Wonder how your leakage levels
compare to industry?
better-informed
Toll operators have access to valuable sources of data.
decisions
04 They should be using that data to plan traffic flow, demand and — Trying to develop a business
investment and to support mobility ecosystem partners. case for technology investment?
Significant opportunities for improvement still exist. You — Seeking to make more informed
05 can find many of them by analyzing your TCC, your workforce decisions and long-term plans?
composition and your enforcement programs.
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. 7Thank you!
Contact me if you want to be measured up against your peers:
César Díaz-Plaza Pérez
Director
cdiazplazaperez@kpmg.com
512 964 9038
kpmg.com/socialmedia
Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely
information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without
appropriate professional advice after a thorough examination of the particular situation.
© 2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English
company limited by guarantee. All rights reserved.
DASD 2021-4334
The KPMG name, logo and are registered trademarks or trademarks of KPMG International.
©2021 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.You can also read
