Transport for London Business Plan - 2018/19 to 2022/23
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Transport for London Business Plan 2018/19 to 2022/23
About Transport for London (TfL)
Contents
Part of the Greater London Authority We are moving ahead with many of
family led by Mayor of London Sadiq London’s most significant infrastructure
Khan, we are the integrated transport projects, using transport to unlock growth.
authority responsible for delivering the We are working with partners on major
Mayor’s aims for transport. projects like Crossrail 2 and the Bakerloo
line extension that will deliver the new 4 Mayor’s introduction 46 Transformation programme
We have a key role in shaping what homes and jobs London and the UK need.
life is like in London, helping to realise We are in the final phases of completing
the Mayor’s vision for a ‘City for All the Elizabeth line which, when it opens, will 6 Commissioner’s foreword 50 Diversity and inclusion
Londoners’. We are committed to add 10 per cent to London’s rail capacity.
creating a fairer, greener, healthier and
more prosperous city. The Mayor’s Supporting the delivery of high-density, 10 Delivering the Mayor’s 52 Buses
Transport Strategy sets a target for 80 mixed-use developments that are Transport Strategy
per cent of all journeys to be made on planned around active and sustainable
foot, by cycle or using public transport travel will ensure that London’s growth 60 Streets
by 2041. To make this a reality, we is good growth. We also use our own 12 The focus of this plan
prioritise health and the quality of land to provide thousands of new
people’s experience in everything we do. affordable homes and our own supply 70 Rail
chain creates tens of thousands of jobs 18 Healthy Streets across London
We manage the city’s red route strategic and apprenticeships across the country.
roads and, through collaboration with 76 Underground
the London boroughs, can help shape We are committed to being an employer 20 What we will deliver
the character of all London’s streets. that is fully representative of the
These are the places where Londoners community we serve, where everyone 84 Elizabeth line
travel, work, shop and socialise. can realise their potential. Our aim is to 28 Business at a glance
Making them places for people to walk, be a fully inclusive employer, valuing and
cycle and spend time will reduce car celebrating the diversity of our workforce 88 Other operations
dependency and improve air quality, to improve services for all Londoners. 30 Financial summary
revitalise town centres, boost businesses
and connect communities. We are constantly working to improve 94 Commercial Development
the city for everyone. This means freezing 36 Financial trends
We run most of London’s public fares so everyone can afford to use public
transport services, including the transport, using data and technology to 98 Appendices
London Underground, London Buses, make services intuitive and easy to use, 40 Key milestones of the
the Docklands Light Railway, London and doing all we can to make streets and Investment programme
Overground, TfL Rail, London Trams, transport services accessible to all. We
London River Services, London Dial-a- reinvest every penny of our income to
Ride, Victoria Coach Station, Santander continually improve transport networks 42 Borrowing
Cycles and the Emirates Air Line. The for the people who use them every day.
quality and accessibility of these services
is fundamental to Londoners’ quality None of this would be possible without 44 Operational trends
of life. By improving and expanding the support of boroughs, communities
public transport, we can make people’s and other partners who we work with
lives easier and increase the appeal of to improve our services. We all need
sustainable travel over private car use. to pull together to deliver the Mayor’s
Transport Strategy; by doing so we can
create a better city as London grows.
Transport for London Business Plan 3
Mayor’s introduction
My TfL Business Plan sets out how I will continue to make
commuting in London and travelling around our city more
affordable, while investing record amounts in creating a
fairer, greener, healthier and more prosperous London.
My first TfL Business Plan in 2016 set out is also only marginally down compared national economy in the 2030s. Crossrail
how I start delivering the commitments to last year despite the lower economic 2 will create hundreds of thousands
in my manifesto. I have already frozen growth. Bus passenger numbers outside of homes and jobs across the South
TfL fares, which, on average, will put London have also seen sharp falls, East, generate employment in London
£200 back in Londoners’ pockets by whereas in London they have dipped throughout the national supply chain. It
2020. I have also protected TfL’s travel much less and then stabilised as the will improve air quality by taking 35,000
concessions, which provide more than benefits of more affordable and reliable car trips off the roads every day, at the
£300m of free or discounted travel every journeys have been felt. same time as reducing crowding on Tube
year to children, people over 60, and and rail services by 20 to 30 per cent.
those on income support. I brought in When I became Mayor, I told TfL to find
the Hopper fare, got Night Tube services the savings I knew were there and to use Without it, many commuter services
up and running, announced all-night them to provide a better, more affordable around London and the wider South
services on the London Overground, and more accessible transport network East would grind to a halt, and our work
and implemented the T-Charge to start for all Londoners. As a result, in 2016/17, to reduce car dependency and improve
cleaning up London’s toxic air. TfL reduced its year-on-year operating quality of life for millions of people would
form of central government subsidy, the costs for the first time in its history. be under threat. The Government must
Since then, I have consulted on my draft Government has taken £2.8bn away from This plan sets out the continuation make a positive decision quickly on the
Transport Strategy, which sets out the TfL’s operational funding. In this context, of that work and TfL’s trajectory to funding proposals I have put forward for
role transport will play in the future of we are making important advances in how achieving financial sustainability by 2021, the scheme (including for how London
London. To make the most of our public to run efficient, affordable and accessible reflecting the removal of all Government will meet 50 per cent of the costs during
spaces and improve Londoners’ quality transport services, to improve our city. operating grant. construction), to allow TfL to press ahead
of life, I am aiming for 80 per cent of trips with preparing a Hybrid Bill for submission
in London to be made on foot, by cycle Against a backdrop of falling passenger Efficient and affordable transport is to Parliament in 2020.
or by public transport by 2041 – a much numbers on National Rail services in vital to our national success. We must
larger proportion than today’s level of London, ridership on TfL services has work with authorities throughout the Transport is one of the most important
around 65 per cent. been more resilient, with my TfL fares UK to invest in transport infrastructure features of a world city like London,
freeze and Hopper fare clearly helping to drive growth and productivity across shaping places and enabling people to live
To make this vision a reality, every decision Londoners afford to travel. The latest the country. active, healthy and fulfilling lives. With
TfL makes must support this objective, passenger figures show the benefit of this Business Plan, I will help deliver my
from investment to improve streets my fares freeze in encouraging more In London, after years of planning and vision for a fairer, greener, healthier and
and public transport networks to major people to use public transport. London construction, the Elizabeth line will open more prosperous city.
new transport projects that will support Overground, where I have frozen fares, fully in 2019, adding an estimated £42bn
London’s growth. This is a big change for was the only one of the four main train to the UK economy, and 10 per cent to
TfL, and the future health and prosperity operators within London and the South London’s rail capacity.
of the city and its residents depend upon it. East to see passenger numbers rise.
Passengers on Govia Thameslink Railway, But we cannot afford to stop there. As
Our spending decisions become even South West Trains and Southeastern all the National Infrastructure Commission
more important in today’s economic fell by more than five cent in April to has said, we must press ahead now with Sadiq Khan
climate. While all other major transport June 2017-18, compared to the previous plans for Crossrail 2, so that the new Mayor of London
operators in the world receive some year, as their fares rose. Tube ridership railway can be ready to support the
4 Mayor’s introduction Transport for London Business Plan 5
Commissioner’s foreword
The Mayor’s draft Transport Strategy describes his
ambition for how people will move around the city in 2041.
By 2041, 80 per cent of journeys will be that is considering all of our activities to choices. From next year, we will be
made by walking, cycling and public make sure we are providing the safest addressing the critical needs of our road
transport compared with around 65 per and most efficient transport service for network, including congestion, road
cent today. Travel will be healthier, Londoners. We have already streamlined danger, maintenance and air quality,
easier and more affordable for everyone many of our processes and removed without a Government grant. Meanwhile,
in London. management layers, duplication and the £500m raised every year from
bureaucracy. This work will be continuous. Londoners paying Vehicle Excise Duty
Dozens of new, mixed-use property will be collected by central Government
developments on TfL land will offer We would not have been able to achieve and invested in roads outside the Capital.
commercial, retail and leisure space, while these savings, or have confidence in our
thousands of affordable homes will help to plans for further efficiencies, without Given the end of Government funding
create jobs and support economic growth. the support of our partners, suppliers of the road network, our Business
and our people. In particular, we are Plan looks at ways to safely reduce the
With the Mayor’s strategy to guide us, now committed to working constructively expenditure on our roads maintenance
is the right time to revise our Business Plan. with trade unions to find better ways for programme in the short term while we
We have combined investment in London’s Mayor’s draft Transport Strategy. This us all to work together for London. identify a new, long-term funding stream
transport network with the Healthy will include significant investment in to support that important work.
Streets Approach to present a more London Underground on the completion We will also raise more income than ever
holistic plan for the city than ever before. of the modernisation of the Circle, from our commercial activities. We have We all need to work together to deliver
This document sets out our journey District, Hammersmith & City, and worked closely with the Mayor on a plan this plan, and a diverse team is a stronger
towards delivering the Mayor’s vision. Metropolitan lines, increasing step-free to generate significant revenues from one. I am committed to ensuring that TfL
access at stations and the delivery of the property development to reinvest in the is representative of the city we serve. We
Next year, we will become one of the Healthy Streets portfolio to improve the transport network, while at the same are beginning to make progress but there
only major cities in the world to operate health and quality of life for Londoners, time delivering 50 per cent affordable is a long road ahead of us.
a public transport network without and clean up the Capital’s air. Safety will homes across our portfolio.
Government subsidy to cover our day- always remain our top priority, with our Through this plan, we will deliver the
to-day running costs. This means that the resources focused on making sure we We will also grow our advertising Mayor’s Transport Strategy and a net
£700m, on average, we had been receiving operate a safe network for everyone. revenue and we have taken the first steps operating surplus by 2021/22. With this
from the Government per year will towards establishing a consulting arm of strong financial foundation, and more
disappear completely by 2018/19. Against that background, last year’s TfL, which will offer our expertise around efficient operations, we will encourage
Business Plan set out a path to financial the world. the healthy growth of London and
This comes at a crucial time for the UK sustainability and we have already begun underpin its reputation as a resilient and
as we face the challenge of exiting the to deliver that successfully. Last year, for The strength of these income streams attractive world city.
EU and lower economic growth than the first time in our history, we reduced and our successful cost savings
previously forecast, and we must work our year-on-year operating costs by £153m. programme mean that we can run an
with our partners across the country to This plan continues that trajectory by affordable, accessible network and invest
support the national economy. creating a surplus over the next five years. in delivering the Mayor’s vision.
Mike Brown MVO
TfL fares will stay frozen until 2020. We At the heart of these savings is a cost As is the case with all public services, we Commissioner
will invest record amounts to deliver the reduction and modernisation programme also, of course, have to make difficult Transport for London
6 Commissioner’s foreword Transport for London Business Plan 7
Our Business Plan describes how, over the next
five years, we will manage our resources to
deliver the Mayor’s commitments. It includes:
Affordable transport Making transport more accessible Safer London Housing and regeneration
Developing sites for
Keep all TfL fares
frozen
More
than 40% More
Vision
10,000
until 2020 of Tube stations
step-free by 2021/22
Zero
target for
roads targeted
in Safer Junctions
homes on TfL land
(50 per cent affordable)
Extend the road safety programme
Hopper fare Improve Lobby for
powers
Crossrail
development
Protect
bus stop
and taxi rank 100% Improved to extend
Bakerloo Silvertown
all fares concessions
accessibility step-free
Elizabeth line
safety standards
for buses in London line tunnel
Public transport, walking and cycling Improving air quality Harnessing technology Raising commercial revenue
Better, ULEZ
Purchase only
green
Concession products
More than
more reliable available through
£80m
bus journeys
Open
Ultra Low Emission
Zone launches
double-
decker buses
ticketing app investment to upgrade
our advertising estate
Elizabeth line from 2018
New More
Extra More licensing requirements
for zero emission
automatic
refunds for Oyster
Build
capacity
on four
Tube lines
cycling and
walking
capable taxis maximum
fares weekly capping
a commercial
consulting business
Creating attractive and iconic places Helping business Community/borough partnerships Diversity and inclusion
Transform
Oxford Street for pedestrians
More
integrated deliveries
Significant levels of borough investment
maintained
A more
representative
workforce and senior management
Improve London’s streets
Retiming
deliveries
Delivering the Mayor’s
Transport Strategy
Our aim is that, by 2041, 80 per cent of
trips will be made on foot, by cycle or using
public transport.
This is a big ambition, and the draft Mayor’s and this Business Plan describes how our
Transport Strategy (MTS) sets out the new programme of investment for the next
approach we are taking to make it a reality. five years will begin to deliver the three
Every decision we make will support this, core MTS themes.
Healthy Streets and healthy people
Investment will focus on improving the and prioritising walking, cycling and public
experience of being in the places where transport use will help Londoners live
people live, work, go to school, spend time active, healthy lives and help create a city
and travel. Reducing traffic dominance that works well for its residents.
A good public transport experience
The right investment will ensure that street-level investment. Making sure the
public transport becomes an increasingly right services are available where people
attractive alternative to using a car. need them, reducing overcrowding and
Proper planning for the whole journey keeping fares affordable will help to
will help integrate public transport and reduce car dependency.
New homes and jobs
Transport improvements are vital to local amenities are within walking and
the creation of new homes and jobs, cycling distance and public transport is
and can ensure that London’s growth available for longer journeys, reducing
supports healthy lives. Our investment car dependency and improving quality
will help to create communities where of life.
We will support the Mayor’s Transport
Strategy by investing in Healthy Streets
10 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 11
The focus of this plan
New connections and a healthier,
balanced approach will change the
face of London’s streets.
The investment in this plan will increase
the quality and capacity of public transport, The Elizabeth line will
reduce car dependency and get people more
active. By using the resources we have to
create a better city and improve quality of life,
we will be delivering the Mayor’s Transport
boost
capacity and cut journey times
Strategy and responding to the opportunities
and challenges London is facing.
The growth of the Capital’s population –
towards 10.5 million by 2041 – could put
increasing strain on transport networks and Transforming
public space. Poor air quality and low active Oxford Street
travel levels have left Londoners facing a would create
public health crisis. The projects here and in one of the world’s
the rest of this Business Plan will tackle these
issues head on.
finest
public spaces
Sustainable investment
in transport and
public spaces will
growth
support London’s
Our projects will help tackle
pollution and improve quality of life
12 The focus of this plan Transport for London Business Plan 13
Elizabeth line Oxford Street transformation
Perhaps the most significant example ambition is to create a more pleasant,
of our vision for London’s streets is the healthier and accessible place, as the
proposed transformation of Oxford Elizabeth line brings millions more
Street, which will also maximise the people to this iconic location.
benefits of the Elizabeth line through
central London. In addition to establishing it as the best
shopping experience in the world, we
Working in partnership with Westminster will make it easier and safer to walk and
City Council, Camden Council, the New cycle, improve air quality, reduce noise
West End Company BID, private sector pollution and create one of the world’s
partners and potential investors, our finest public spaces for years to come.
The opening of the Elizabeth line is A better customer experience
the largest milestone in this Business The Elizabeth line will set a new
Plan. The first new railway to pass standard for customers. Its 200-metre
through central London in decades, it trains will be energy-efficient and
will open fully in 2019. accessible. They will have walk-through,
air-cooled carriages providing live,
Improving public accurate travel information and
transport connectivity free WiFi.
The Elizabeth line will serve 41 stations
and stretch more than 60 miles from The line will also dramatically reduce
Reading and Heathrow in the west journey times across central London.
through tunnels in central London to Today, the fastest route from Paddington
Shenfield and Abbey Wood in the east. to Bond Street is by Tube, and takes
It will increase rail capacity in London between 10 and 15 minutes. It is not
by 10 per cent and provide a safe, accessible and involves changing trains at
reliable, accessible public transport Baker Street. On the Elizabeth line, that
option for more than 200 million same journey will be fully accessible and
people each year. take less than five minutes.
14 The focus of this plan Transport for London Business Plan 15
Investing sustainably across London
Phased opening of the Elizabeth line
May 2018 Dec 2018 May 2019 Dec 2019 The opening of the Elizabeth line and the We can only understand and meet
TfL Rail services Elizabeth line Shenfield services Services west transformation of Oxford Street are large- the changing demands of the capital
begin between services start on are connected of Paddington are scale examples of the improvements by working closely with London’s
Paddington and the central section to the central connected to the we will be making all over London. Such boroughs, residents and businesses.
Heathrow Terminal between Paddington section, with trains central section and projects allow us to rethink how we
4 (via the central and Abbey Wood. running through extended to Reading serve the city and create new and better A visible example of this is our Healthy
terminals), Services between to Paddington and Heathrow connections within neighbourhoods, and Streets portfolio, which is changing
replacing the Paddington and Terminal 5. The between communities. the landscape of streets to encourage
existing Heathrow Heathrow, and Elizabeth line is more walking, cycling and use of public
Connect service Liverpool Street fully open Changes to how people travel in transport. Over the course of this
and part of the and Shenfield, also and around Oxford Street when the Business Plan we will work with our
Great Western inner become known as Elizabeth line opens in 2018 will mean borough partners to invest record levels
suburban service the Elizabeth line fewer buses are needed in the West in schemes across the city.
End. At the same time, modernised
stations further along the route in We want to continue this level of
Oxford Street timeline outer London may require better bus investment despite the lack of financial
services to make it easier for more support for our operating services
people to use public transport for their from the Government. We must
entire journey and unlock growth. A develop our funding streams into
shift toward public transport in areas of robust, sustainable sources of income
outer London would reduce suburban for the future, and at the same time we
Dec 2017 Spring 2018 Dec 2018 Dec 2019 Post 2020 traffic congestion and pollution, and will have to make choices about our
Consultation Consultation Oxford Street Oxford Street Oxford Street, encourage more people to walk and investment programme as the needs of
on current report on West: traffic East: traffic Orchard Street cycle, while improving air quality. the city develop.
proposals Oxford Street removal* removal* to Marble Arch*
closes for transformation There will be other opportunities We will work with local communities
Oxford Street published to direct our services where they to make these choices so that our
transformation are needed most. For example, we services are convenient, accessible and
will continue to consider how using affordable, while securing our long
technology responsibly – as we did term financial resilience. In doing so,
for the WiFi connectivity pilot on the we will also meet our ambitious targets
Tube in late 2016 – can provide a more to improve our environment, and make
accurate picture of how people travel. London a safer and healthier city.
*Subject to the outcome of consultation
16 The focus of this plan Transport for London Business Plan 17
Healthy Streets across London
We are working with the boroughs on hundreds of schemes across
London that make it easier to walk, cycle or use public transport. Elizabeth line
Brentwood, Ealing, Greenwich Havering,
Hillingdon, Islington, Newham, Redbridge,
Tower Hamlets and Westminster
Cycle Superhighways
Camden, Ealing, Greenwich, Hammersmith
& Fulham, Hounslow, Kensington & Chelsea,
Lewisham, Southwark and Westminster
Improved public areas and
interchanges outside 18 outer London
Elizabeth line stations
Clear and safe segregated routes
across London
Liveable Neighbourhoods
programme
Ealing, Haringey, Waltham Forest, Hackney,
Vauxhall Gyratory Havering, Greenwich and Lewisham
Wandsworth
The dots on the map provide an indicative illustration Grant funding for borough schemes
Returning to two-way roads for better of the hundreds of Healthy Streets schemes we will to reduce car trips, improve health and
walking and cycling be delivering over this Business Plan period. air quality
Charlie Brown’s Roundabout Gunnersbury Avenue Mini-Hollands Stratford Town Centre
Redbridge Hounslow Enfield, Kingston and Waltham Forest Newham
New pedestrian and cycle crossings, and Major street improvements for safer for Three outer boroughs with a network of A safer, more attractive town centre for
fewer delays to traffic and buses walking and cycling cycle routes people to spend time in
18 Healthy Streets across London Transport for London Business Plan 19What we will deliver
We are investing to create Healthy Streets,
improve the customer experience and
provide new homes and jobs.
Healthy Streets and healthy people
By focusing our streets investment on roads networks. We will continue to work
the needs of people, rather than vehicles, with our policing partners to ensure our
we can transform London, improving customers and road users are safe and
health and quality of life of its residents. feel confident about using our services
and being on London’s streets at all times.
We’re investing a record £2.2bn in
street schemes and initiatives designed Over the past year, we have improved
to make walking, cycling and public safety on the tram network in Croydon,
transport safer, cleaner and more following the tragic derailment at
appealing, including funding eight new Sandilands in November 2016. Working with
Cycle Superhighways and transforming the operator, we have installed a new in-
major junctions like Waterloo IMAX, cab driver protection device that detects
Old Street roundabout, Lambeth Bridge and prevents fatigue and distraction.
north and south, and Highbury Corner.
Within this investment, our new Liveable Extra safety measures introduced include
Neighbourhoods programme will provide additional speed restrictions and a
£114m for boroughs to improve local permanent maximum speed reduction
communities in every part of London. from 80kph to 70kph, new signage for
drivers, chevron signs at sites with
A safe, secure network significant bends, and an upgrade of the
Nothing is more important than CCTV system. Further improvements will
Londoners’ safety and our priority is to include an alert system for monitoring and
run, maintain and improve our services so managing tram speed, plus testing options
they meet the highest safety standards. to strengthen the glass fitted to trams.
Our vision for safety is ‘Everyone home
safe and healthy each day’. We are also well advanced in acting on
the recommendations in the interim Rail
We have a close relationship with our Accident Investigation Branch’s report and
colleagues in the Metropolitan Police will continue to do everything we can to
Service (MPS) and British Transport support those who were injured, and the
Police (BTP) and collaborate every day to families of those who lost their lives.
prevent and tackle crime. We will work
together to become more efficient, and Road danger reduction
savings will be achieved in non-frontline No death or serious injury that happens on
policing costs. TfL will continue to fund London’s roads is acceptable, and we are
We are making London a better
the same number of BTP and MPS police committed to addressing this as part of place for people to walk and cycle
officers patrolling the transport and our ‘Vision Zero’ approach to road danger.
20 What we will deliver Transport for London Business Plan 21A good public transport experience
The Mayor has committed to the world’s Improving air quality The Mayor’s Transport Strategy will Affordable and accessible
first Direct Vision Standard for heavy We have already committed significant deliver an easy-to-use, affordable and Fares on our services remain frozen for
goods vehicles (HGVs), which assesses resources to cleaning up London’s air and accessible public transport system. the Mayor’s term, so customers will pay
and rates how much drivers can see will continue to do so. On 23 October we the same for TfL Tube and bus journeys
directly from their cab, in relation to launched the Emissions Surcharge (also Better services for more people in 2020 as they did in 2016. Fares tied
other road users. Subject to consultation, known as the Toxicity Charge or T-Charge). Over the next five years, the Elizabeth to National Rail will increase unless
we will work towards banning the most It means cars, vans, minibuses, buses, line will provide the biggest boost to services are devolved to the Mayor, or the
dangerous lorries from the Capital by 2020 coaches and HGVs in central London public transport services. It will open Government follows his lead to freeze
and will make standards even stricter. must meet minimum exhaust emission in central London in 2018 and along the prices. We will continue to lobby for
standards, or pay £10 per day. This is in whole route in 2019. the devolution of more surburban rail
Over the period of this plan, our bus addition to paying the Congestion Charge. services to the Mayor so that he can make
safety programme will help to reduce We will deliver our modernisation more rail journeys across London more
the number of people killed or seriously We have also launched the first Low plan to upgrade the Circle, District, integrated, affordable and accessible.
injured on or by a bus in London by 70 Emission Bus Zone on Putney High Hammersmith & City and Metropolitan
per cent. We are already trialling new Street. Since last year, indicative results lines, adding 33 per cent more capacity; The Hopper fare has been hugely
technologies and will use the results to show this has contributed to a 90 per begin work on our Deep Tube programme successful in its first year and we will
shape our improved bus safety standard, cent reduction in the times, per hour, to upgrade the Piccadilly line, and expand it so that, from early next year,
which we will introduce in 2018. that levels of nitrogen dioxide have complete the Barking Riverside extension. customers can make unlimited bus or
exceeded EU limits. We will introduce a Over the plan, we will also increase tram transfers within the hour.
Tackling traffic on London’s roads further 11 zones by 2020 and, from 2018, capacity and frequency on the existing
We will continue to manage current we will only purchase double-deckers network. This year we ran a train every Record levels of investment in step-free
congestion levels by improving our road that are hybrid or zero-emission. 100 seconds on the Victoria line, one of access will continue and, by 2022, at
status information and coordinating the most frequent services in the world. least 30 more stations will be fully step-
roadworks. But because walking, cycling Taxis form a critical part of our network, free. This is in addition to the Elizabeth
and public transport are more space- and from January 2018 all taxis receiving We will also make better use of our line, which will also be step-free when
efficient ways for people to move a London licence for the first time will be existing assets to run faster and more it opens fully in 2019. In parallel, we will
around, the only way to tackle congestion zero emission capable. To support this, frequent services. On the Jubilee and continue to look at how we provide for
in the longer term will be to support a we will continue our investment in rapid Northern lines, we will bring in faster and people with more specific transport
shift towards these forms of transport. charging points, delivering 300 by 2020. more frequent services by making better needs and carry on our work to make bus
use of technology and modernising how stops and taxi ranks more accessible.
All our investment will support this, The Ultra Low Emission Zone (ULEZ) we work.
but specific measures are also needed. will be introduced in central London Faster, more reliable journeys
Freight makes up a fifth of all traffic in in 2019 and we will expand it across Greater We will also use our understanding about In the next five years, we will complete
London, so we will work with businesses London for heavy diesel vehicles, including journey patterns to make our services major station upgrades at Victoria and
to improve delivery and servicing. buses, coaches and lorries, in 2020. It more efficient so they meet all Londoners’ Bank – two of the busiest, most crowded
London’s boroughs manage 95 per cent will be extended to the North and South needs. This could include increasing stations on the Tube – and at Bond
of the city’s streets, and we will help Circular roads for cars and vans in 2021. frequency on parts of the London Street, and begin work at Camden and
them develop traffic reduction strategies Overground, or reconfiguring the bus Holborn stations.
that will benefit residents. network to help create healthier streets.
22 What we will deliver Transport for London Business Plan 23To maintain reliability, we will plan further More digital services information, particularly for customers with
bus priority measures, taking into account We will continue to look at new ways in accessible travel needs. Around
50m
the needs of other road users. which to provide travel information.
As well as modernising our services,
Harnessing the power of technology In September 2017, we launched a new technology is allowing us to update our
Across our business, we are improving app that enables customers top up their advertising estate – and boost commercial
journeys with
the way we use technology to make it Oyster card with pay as you go credit revenues – and we will install more than 750 contactless a month
easier for people to travel, how and when and buy Travelcards while on the move. digital screens on the Tube and Elizabeth line,
they want. In October 2017 we extended this to along with 120 cross-track projection screens.
enable purchases to be collected on This will mean our advertisers can reach their
Following a successful trial in 2016, we buses for the first time. The app, which target audience with even greater impact.
are looking at how, with suitable controls, is available to download for free via the
13,200
we can use data from WiFi connections Apple App Store, also allows people Technology is also improving customers’
on Tube stations to better understand to check their credit and receive a ‘low connectivity – we plan to launch the first
customers’ journey choices. This balance’ alert direct to their smartphone. phase of 4G on the Underground in 2019.
information could be used to reduce Future releases will include support for
developers use our data
crowding, prioritise investment and contactless payment cards, customers Smartcard ticketing to create 600 apps
improve services. And working with the with travel concessions, and the ability to We will continue to enhance the Oystercard.
Home Office, we will introduce the new request refunds more easily. Among the improvements will be the
10,500
Emergency Services Network on the introduction of weekly capping to bring it into
Underground in 2019, with the aim of We launched the TfL TravelBot on line with contactless payment and a system
launching cellular access for the public Facebook Messenger in June 2017. to help us get refunds to customers more
soon after. Since then, our first conversational reliably. We also will make ‘pay as you go’
‘bot’ has engaged with more than available on the Elizabeth line. unique visitors to
the TfL TravelBot on
In addition to our own information 10,500 customers. The bot understands Facebook Messenger
products, our open data strategy has language queries, such as ‘when is the Contactless payment is now used for 43 per
created a community of more than 13,000 next bus?’, and responds using artificial cent of pay as you go journeys. We expect
developers, who can access the data for intelligence. As well as bus arrival times this figure to grow as more customers
free, powering more than 600 apps that and route information, users can find out adopt mobile payment as it is progressively
are used by 42 per cent of Londoners. the status of Tube services and access enhanced by the payment providers.
We will look to make further data sets maps. We will add new functionality,
available to enable the production of such as journey planning, as we learn We will work with fare collection providers
more innovative products and services. more about customers’ needs. to maximise revenue from licensing the
intellectual property we own in our contactless
Our social media presence also Digital displays around the network will payment system. We will also deliver a second
continues to grow – we have 6.4million be optimised to provide better real-time generation handheld device for our revenue
Twitter followers, 733,000 Facebook information, particularly during periods inspectors, and a new, more reliable smartcard
fans and 47,000 followers on Instagram. of disruption. We will also make it easier reader on all buses.
to access personally relevant travel
24 What we will deliver Transport for London Business Plan 25New homes and jobs
Work to improve our transport services Unlocking opportunities Our £550m Growth Fund will finance
directly supports London’s growth. As part of this Business Plan, we will transport infrastructure schemes that
develop proposals for Crossrail 2 so lead to tens of thousands more homes
Sustainable travel that a Hybrid Bill can be submitted to and jobs, and unlock development and
Our focus on Healthy Streets gives us Parliament in 2020. The scheme is the regeneration opportunities in some of
a guide for how to promote walking, next big step for the development and London’s most important growth areas.
cycling and public transport as part of growth of the whole city; it will enable Over the next five years, schemes include
new developments, so people can live up to 200,000 new homes and directly funding for new stations in Tottenham
active and healthier lives.
This has been built into proposals for
new river crossings in east London,
200,000
new homes will be supported
support 60,000 jobs across the country
during construction and 200,000 when
services begin. We are working closely
with the Government and Network
Hale, White Hart Lane and Beam Park;
road schemes in Bromley-by-Bow,
Croydon, Wandsworth and Vauxhall;
and larger projects such as the new
which we are progressing. A new by Crossrail 2 and Rail on this nationally significant Rotherhithe to Canary Wharf crossing
10,800
walking and cycling crossing between infrastructure project. and an extension of the tram network
Rotherhithe and Canary Wharf would in Sutton.
create a sustainable transport link This year we received powers from
between two Opportunity Areas that, new homes supported the Government to begin building the On the Tube, our work to upgrade the
together, are expected to support more by the Gospel Oak to 4.5km extension of the Gospel Oak existing network will support 80,000
than 36,000 new homes and 112,000 jobs. Barking Riverside London to Barking line to Barking Riverside, a homes across the city. We will complete
Overground extension project that will support 10,800 homes the Northern line extension from
Further east, we will investigate options for on one of east London’s largest new Kennington to Battersea and, subject to
more public transport links across the river, housing developments. Construction consultation, start applying for powers
60,000
including a DLR extension to Thamesmead will begin in 2018 and services will start to build the extension of the Bakerloo
and begin building an extension of the running in 2021. line south of Elephant and Castle. These
London Overground to Barking Riverside. will serve important Opportunity Areas
jobs will be supported by We have also been developing plans and lead to more homes and jobs.
In west London, working with the Crossrail 2 during construction for the Silvertown Tunnel, which will
Old Oak and Park Royal Development help to address the lack of cross-river In parallel, we will continue providing
Corporation, we will invest in transport connections in east London and reduce new, affordable housing through the
measures in and around Old Oak the environmental impact of traffic development of our own property
Common, in preparation for the new High congestion. Coupled with a package of estate. By 2021, we will have started work
Speed 2 and Crossrail station opening bus services and concessions for local on sites that will deliver 10,000 homes –
on the site in 2026. We will look at what residents, the new crossing presents 50 per cent of which will be affordable –
can be delivered in the short, medium, huge potential for growth, both north as well as new workspaces and offices.
and long term, and how we can maximise and south of the river. We are currently
funding opportunities both from central awaiting a decision on the Development
Government and the private sector. Consent order which would give us the
powers to build and operate the scheme.
26 What we will deliver Transport for London Business Plan 27Business at a glance
How we report on our business Facts and figures
Buses By 2022/23...
Streets
760km
of track on our rail
6.3m
passengers carried
33,000
river trips a day
Rail
and Underground daily by London’s (from 30,000 in 2017/18)
routes (from buses (from 6.1
Underground 680km in 2017/18) million in 2017/18)
Elizabeth line
Other 980
trains on our
33,000
daily cycle hire
network (from journeys (from
Commercial
940 in 2017/18) 27,000 in 2017/18)
Sources of funding Total costs
2017/18 – projected 2022/23 – plan 2017/18 – projected 2022/23 – plan
£2.4bn £4.6bn £0.6bn £6.3bn £6.3bn £1.9bn
(6%) £7.0bn
(23%) (45%) (62%) (61%) (19%) (69%)
£3.0bn
£1.9bn (29%)
£0.2bn (18%) £0.7bn
(2%) (6%)
£0.6bn
£1.4bn £0.6bn (6%)
£2.3bn (14%) (6%)
(22%)
£0.4bn
(4%)
£0.8bn
(8%)
Total: £10.3bn Total: £10.2bn Total: £10.3bn Total: £10.2bn
▀ Passenger income ▀ Other income ▀ Grant funding ▀ Crossrail funding ▀ Use of borrowing ▀ Operating costs ▀ Net financing costs ▀ Capital renewals ▀ New capital investment
and cash reserves
28 Business at a glance Transport for London Business Plan 29Financial summary
We must cover our day-to-day
operational costs from sustainable
income sources and generate a surplus
to fund capital investments.
We will continue to invest record We are focusing on street improvements, This latest plan builds on that to generate a One year into our latest cost reduction
amounts in new and improved improving air quality and maintaining a surplus in later years. We need to generate programme, we have successfully
infrastructure without the operational safe and reliable transport network to a growing budget surplus to continue to delivered against budgeted savings.
general grant funding from central promote a shift to walking, cycling and invest in new capacity and replace assets This year, we will exceed our budgeted
government from 2018/19. public transport. as they reach the end of their useful life. operating cost savings by £138m. We can
go further over the remaining years of
We will achieve this while meeting our Our 2016 Business Plan was a transitional Since the 2016 plan, passenger volumes the plan, having identified opportunities
commitments to deliver the Mayor’s plan, ahead of the new Mayor’s draft have been lower than anticipated owing for new efficiencies including receiving
Transport Strategy, by improving Transport Strategy, as we set ourselves to changing economic factors affecting better value from our supply chain,
Londoners’ quality of life with record the financial objective of breaking-even how and when people travel. We have, consolidating our buildings and reviewing
funding for the Healthy Streets portfolio. on the cost of day-to-day operations, therefore, assumed lower overall growth our organisational structure, while
including the costs of financing, in 2021/22. in journey numbers over this plan period. protecting safety, services and reliability.
Operating account
Actual Forecast Plan Plan Plan Plan Plan Capital account
TfL Group
(£m) 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 Actual Forecast Plan Plan Plan Plan Plan
Passenger income 4,694 4,638 4,793 5,156 5,721 6,007 6,306 TfL Group
(£m) 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23
Other operating income 717 728 843 896 996 1,254 1,295
New capital investment (1,224) (1,550) (1,512) (1,356) (1,210) (1,210) (1,895)
Total operating income 5,411 5,366 5,636 6,052 6,717 7,261 7,601
Crossrail investment (1,593) (1,402) (460) (65) - - -
General grant 447 228 - - - - -
Total capital investment (2,817) (2,952) (1,972) (1,421) (1,210) (1,210) (1,895)
Mayoral business rates 854 854 929 854 854 854 854
Financed by:
Other revenue grants 51 73 55 37 6 6 6
Investment grant 944 960 976 993 1,010 1,030 1,051
Total income 6,763 6,521 6,620 6,943 7,577 8,121 8,461
Property and asset receipts 14 89 875 162 8 140 106
Operating cost (6,172) (6,278) (6,608) (6,698) (6,768) (6,816) (7,005)
Borrowing 682 621 801 500 601 501 500
Net operating surplus 591 243 12 245 809 1,305 1,456 Crossrail funding sources 170 208 312 53 144 42 46
Capital renewals (636) (593) (496) (621) (650) (652) (652) Other capital grants 154 211 213 216 13 12 16
Net cost of operations Total 1,964 2,089 3,177 1,924 1,776 1,725 1,719
(45) (350) (484) (376) 159 653 804
before financing
Net financing costs (413) (434) (484) (511) (543) (575) (651) Net capital account (853) (863) 1,205 503 566 515 (176)
Net surplus/(cost) of operations (458) (784) (968) (887) (384) 78 153
30 Financial summary Transport for London Business Plan 31Cash flow summary renewing these roads, between £100m network, but also one that is financially
to £150m each year, are effectively sustainable for future generations.
Actual Forecast Plan Plan Plan Plan Plan being cross subsidised from fare-paying
TfL Group public transport users. This is neither The main projects planned over the next
(£m) 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 sustainable nor equitable. As a result, in five years include:
Net cost of operations (458) (784) (968) (887) (384) 78 153 the short to medium term we will have
to significantly reduce our programme of Underground and rail
Net capital account (853) (863) 1,205 503 566 515 (176) proactive capital renewals on the road • The completion and opening of the
Working capital movements (42) 1,134 (234) (43) (65) 24 270 network, although we will ensure safety Elizabeth line
of the network is maintained.
Increase/(decrease)
in cash balances (1,353) (513) 3 (427) 117 617 247 • A signalling upgrade adding 33 per
In the medium to long term, it is cent capacity on the Circle, District,
important that we identify new, Hammersmith & City and
sustainable funding sources for London’s Metropolitan lines
roads. We and the Mayor are calling
We must deliver a step change in we are temporarily pausing our plans on the Government, as part of their • New trains and signalling on the
driving new revenue streams from our to buy more trains for the Jubilee and Transport Investment Strategy, to Piccadilly line, providing 60 per cent
commercial activities, by looking at how Northern lines. We will also introduce make sure that a link between Vehicle extra capacity
to make more of our retail spaces at new trains on the DLR, additional Exercise Duty and roads funding is
stations and on high streets, advertising trains on the London Overground, applied to London as well. This would • Station upgrades at Victoria, Tottenham
opportunities, and establishing TfL begin modernising the Piccadilly line, allow us and the boroughs to continue Court Road, Bond Street, Bank, Holborn
consultancy services. and continue our step-free access modernising London’s road network, as and Camden
programme to open up more journey well as support more walking and cycling
We have optimised our capital options using public transport. journeys across the Capital. • A major programme of investment to
investment programme to make the improve accessibility at Tube stations
most efficient use of current capacity, From next year we have to, for the The success of this plan will depend across the network
and the new capacity being added during first time, address the critical issues on the delivery of our cost reduction
this Business Plan, together with record of London’s road network, including programme and identifying new funding • The London Overground extension to
new investment in Healthy Streets. congestion, road danger, maintenance for London’s streets. We must continue Barking Riverside as part of a wholesale
The Elizabeth line will add 10 per cent and air quality, without any Government to increase public transport journeys and regeneration of the area
capacity, and the upgrade of the Circle, operating grant. Furthermore, from do everything we can to encourage fast
District, Hammersmith & City and 2021, the £500m raised every year from take up of new Elizabeth line services. • Forty-three new DLR trains by early 2020
Metropolitan lines will add 33 per cent Londoners paying Vehicle Excise Duty will
capacity to the Tube network, as per our be collected by central Government and We will be more efficient and cost- • Northern line extension to Battersea
current programmes. The benefits from only invested in roads outside the Capital. effective, and we will keep our promises opening with services starting in 2020,
the largest investment programme in the to the Mayor and to London. We have an supporting 25,000 new jobs and 20,000
Tube’s history, combined with the huge This means the net operating costs opportunity to create a great legacy of not new homes
capacity increases coming soon from the of London’s roads, currently almost only a safer and more reliable transport
arrival of the Elizabeth line, means that £200m each year, and the cost of
32 Financial summary Transport for London Business Plan 33An integrated programme for streets Passenger journey analysis Passenger journey analysis
and buses Trends in the number of passenger
• A comprehensive Healthy Streets journeys are described in more detail in Actual Forecast Plan Plan Plan Plan Plan Variance
portfolio, including the transformation the operational trends section and the 2017/18 -
Passenger journeys* 2022/23
of Oxford Street, local walking and divisional summaries. (millions) 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 %
cycling schemes, and the Rotherhithe
London Underground 1,378 1,333 1,340 1,341 1,339 1,371 1,403 5%
to Canary Wharf crossing, which is The opening of the Elizabeth line will
currently being consulted upon have the biggest effect on capacity and Buses 2,262 2,230 2,248 2,255 2,258 2,282 2,308 3%
passenger journeys in this plan, with an DLR 122 124 124 117 112 114 120 -3%
• An accelerated programme of air increase from 46 million currently, on
quality and environmental TfL Rail, to nearly 270 million by 2022/23, London Overground 189 194 212 231 238 248 262 35%
improvements, including the when the line will have been fully open London Trams 30 29 30 30 30 32 33 14%
implementation of the ULEZ for more than three years.
Emirates Air Line 1 1 1 1 1 1 2 7%
• A bus safety programme that brings Growth in passenger journeys on Elizabeth line 48 46 80 163 258 263 269 485%
together technology, training, monitoring London Underground will be steadier,
Dial-a-Ride 1 1 1 1 1 1 1 0%
and standards to contribute towards the reflecting assumed lower growth and
Mayor’s bus-specific road safety targets passengers migrating to the Elizabeth London River Services 11 11 11 12 12 12 12 9%
line, particularly from the Central line. We Cycle hire 10 10 11 11 11 11 12 20%
• The Silvertown Tunnel, as part of a anticipate an increase in Tube passengers
broader plan for more river crossings in of five per cent over this five-year plan. Walking 2,435 2,460 2,485 2,510 2,535 2,560 2,585 5%
the east Cycling 273 299 326 353 379 406 433 45%
As we continue to improve London’s
Building for the future streets and air quality, and encourage Total 6,760 6,738 6,869 7,025 7,174 7,301 7,440 10%
• Coordinated investment to move people to walk, cycle and use public
towards 80 per cent of trips being transport, we will see a 45 per cent
*All figures are London-wide
made on foot, by cycle or using rise in cycling trips and a five per cent
public transport increase in walking trips.
• Crossrail 2, a northeast-to-southwest We will be focusing our activities on
rail route to relieve congestion on lines the bus network to provide capacity
into Waterloo that meets demand across London.
Combined with the effect of our
• An extension to the Bakerloo line investment in reducing congestion
and improving reliability on our roads,
• A development programme that we expect bus passenger numbers to
delivers 50 per cent affordable housing steadily increase from 2017/18 and reach
while generating income to reinvest in 2.3 billion by 2022/23.
transport services
34 Financial summary Transport for London Business Plan 35Financial trends
Total income Total costs
(£m) (£m)
18
7,391 7,656
9,000 8,461 8,000 7,209 7,311
8,121 7,092
7,577 6,506 6,722 6,585 6,712 7% 8% 9%
8,000 15% 7,000 7% 7%
6,835 6,943 15% 6,158 6% 6%
6,818 6,741 6,763 6,521 6,620 13% 6% 6% 91%
7,000 5% 93% 93% 93% 92%
11% 11% 13% 10% 6,000
94% 94%
11% 11% 11% 13% 11% 11% 94% 94%
6,000
13% 95%
14% 13% 13% 13% 75% 5,000
14% 15% 74%
5,000 9% 7% 3% 76%
16% 12% 74% 4,000
4,000 68% 69% 71% 72%
60% 63%
3,000
3,000
2,000
2,000
1,000 1,000
0 0
2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23
Actual Forecast Plan Actual Forecast Plan
▀ Passenger income ▀ General grant ▀ Mayoral business rates ▀ Other income ▀ Operating costs ▀ Net financing costs
and other revenue grants
We have seen lower growth in demand helped to dampen the effect of these continues to grow, we expect growth to In 2017/18, we expect our outturn
for our services than previously negative economic factors. Where fares return to more typical levels for the rest operating costs before financing to be
forecast for this year, largely owing to have been increased on the National Rail of the plan. £6.3bn and we are planning that, by
economic factors affecting the whole network, this has led to much sharper 2022/23, they will be no more than £7bn.
of the UK, including the uncertainty reductions in passenger numbers for A significant proportion of our expected This rise – just 11 per cent – includes
of Brexit. Lower consumer confidence, those operators. This plan assumes the revenue growth will come from inflation and the increased costs of
GDP growth stagnating, real wage Mayor’s TfL fares freeze is maintained the opening of the Elizabeth line. In operating the Elizabeth line, which are
growth and a softening housing market until 2020. particular, the final opening phases from largely offset by significant savings.
are all affecting services and retail in 2019 will bring new passengers from
London, leading to lower than forecast We have made reasonable assumptions outside London onto our services. On a like-for-like basis – adjusting for
passenger numbers. Current patterns to estimate our future passenger the increased costs of operating the
in rail journeys show a year-on-year revenue, based on independent economic Over the past year we have successfully Elizabeth line, taking into account
reduction in trips within Zone 1, and analysis and trend data. Drawing on stopped the fall in bus revenues by a inflation and savings – we are holding our
this is reflected in our lower passenger the Greater London Authority’s worst- series of bus priority measures. We must operating costs broadly the same with
income. These economic factors have case assumptions for the UK economy, make sure speeds are sustained and just a three per cent increase between
also affected our commercial revenue. we expect the negative pressures on service levels are accurately matched to 2017/18 and 2022/23. We are on track
demand for our services to last for the demand, to make sure the bus remains an with the delivery of our transformation
Early indications are that the Mayor’s first half of this plan. As the uncertainty attractive travel option. programme, which will be at the core of
policy of keeping fares affordable has of Brexit passes and London’s population achieving this target.
36 Financial trends Transport for London Business Plan 37You can also read
