UC DAVIS CONFERENCE HOUSING GUEST SERVICES ASSISTANT APPLICATION - UC Davis Student Housing
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UC DAVIS CONFERENCE HOUSING
GUEST SERVICES ASSISTANT APPLICATION
SUMMER 2019
UC DAVIS CONFERENCE HOUSING SERVICES, SEGUNDO SERVICES CENTER, UNIVERSITY OF CALIFORNIA
GENERAL INFORMATION 2
Mission Statement
Instructions
GUEST SERVICES ASSISTANT
POSITION DESCRIPTION 3
Professional Learning Experiences
Primary Responsibilities
Minimum Qualifications
Additional Qualifications
Work Situations
APPLICATION FOR EMPLOYMENT 5
The University of California does not discriminate in any of its policies, procedures or practices. The university is an affirmative action/equal opportunity employer.
University of California, Davis Conference Housing Services
1GENERAL INFORMATION
APPLICATION FOR EMPLOYMENT
Congratulations on taking the first step toward what will be a rewarding summer here at UC Davis Conference Housing Services. We
believe that our student positions offer the opportunity to meet numerous personal challenges and have fun while doing so!
This application packet provides you with information regarding the selection process. We know you will benefit from this
experience. While striving to hire the most qualified candidates, we also hope this will be an opportunity for you to gain more
knowledge about the position. It is important that your application covers all of your relevant skills and experiences – we encourage
you to take your time, answering all questions completely and concisely. Remember, this will be the first impression we have of you
as an applicant: the presentation as well as the quality of the information is evaluated. If you do a good sales job, we will notice!
MISSION STATEMENT
The Services Mission of Conference Housing at the University of California, Davis is as follows:
To act as campus ambassadors for our guests, enhance their experience by providing clean and comfortable accommodations,
and deliver guest service which surpasses expectations.
To provide an engaging and supportive work environment, that fosters professional career development for our associates and
promotes financial success.
To share our pride in UC Davis by delivering a unique and memorable experience for our guests and staff.
INSTRUCTIONS
1 Review the job description that follows. If you meet the qualifications, and look forward to a rewarding summer job,
complete the application.
NOTE: Due to business needs, this position requires working 30-40 hours per week with occasional overtime over the
summer.
2 Submit page 5 of the completed application, supplemental questions, and your resume via email to
conferencehousing@ucdavis.edu or hand delivered to the Conference Housing Office at Segundo Services Center, Room
3300 in the Segundo Housing area by Friday, April 5, 2019 at 12:00 noon.
3 Candidates selected for an interview will be contacted on Friday, April 5, 2019 to go online to schedule an interview.
Interviews will be scheduled for April 10, 11, 12, 15.
4 Candidates interviewed will receive an e-mail by Friday, April 19, 2019 regarding their selection status. Selection for
positions will be based upon completed applications, interviews, and position availability. We ask that you respond by
Tuesday, April 23 2019 should you be selected and choose to accept the position.
5 All successful applicants are required, without exception, to attend mandatory training sessions; approximate dates and
times are listed below.
Saturday June 01 9am-5pm
Monday - Wednesday June 17-19 9am-5pm
www.conferencehousing.ucdavis.edu email [conferencehousing@ucdavis.edu] phone [530.752.8000] fax [530.752.8185]
University of California, Davis Conference Housing Services
22019 GUEST SERVICES ASSISTANT
POSITION DESCRIPTION
Guest Services Assistants (GSA) are classified as Student Assistant III positions in accordance with the Personnel Policies
for Staff Members (PPSM) Appendix 3, Exhibit A, Student Employees. This position is a critical position and subject to
background check.
During the summer, Conference Housing Services provide housing and dining services in our residence halls to a wide
variety of conference groups such as: Summer Sessions, various academic and education symposiums for youth and
adults, youth sports/cheer camps, educational outreach programs, religious groups, Special Olympics, etc. Guest Service
Assistants staff up to three conference desk operations with focus on providing all aspects of guest accommodations and
event services to summer conference guests. GSA staff must present a good image of the University through
appearance, pleasant, helpful disposition, positive and responsive attitude and actions. Duties are extremely varied
requiring flexibility regarding work schedules and job responsibilities. Work hours include a combination of day, evening,
weekend, overtime and overnight on-call hours.
Professional Learning Experiences
Opportunity to enhance guest service skills, professionalism, communication, team development, and administrative
proficiency.
Hospitality and concierge service, facilities management, registration and desk service operations.
Provide a high level of guest services and complete daily responsibilities in support of our conference groups and
event guests.
Prioritize and complete tasks independently or in coordination with peer staff in an autonomous work environment.
Develop and maintain on-going professional relationships with department staff and campus partners.
Serve as Student Housing and UC Davis ambassador to our summer guests and campus visitors.
Primary Responsibilities
Operate Conference Desk Services and registration; use conferencing software to perform guest check in and check
out; cash collections, control, and deposit; key control; mail distribution; guest information services; maintain
accurate financial records; record information in appropriate log books and keep other detailed records while
demonstrating a high guest service attitude and demeanor; and perform a variety of other guest services.
External/internal guest service responsibilities: follow up on guest concerns & questions in a courteous and timely
manner; demonstrate initiative in greeting conference guests & visitors; serve as information resource for conference
guests and affiliates; demonstrate positive attitude/commitment toward teamwork and community building; assist
fellow staff with completing assignments and meeting deadlines; respond to negative conduct or behavior from
guests or staff through appropriate channels.
Perform facility security rounds and building inspections, lock and secure area desk, cash box, keys, and secure
building.
Operate remote guest registration areas, which include equipment set up and break down; preparing and posting
directional signs; providing room information; controlling and handing out keys and dining cards, etc.
Provide a high level of guest services working directly with students, youth, and adults.
Provide assistance during conference events such as water deliveries and their set up/break down; meeting room set-
up/breakdown; general cleanup of inside and outside areas; deliver guest mail notices; and perform other duties as
assigned.
Abide by State Law, University, Student Housing, and Conference Housing policies and regulations (including dress
code).
Required to attend up to 30 hours of paid orientation and training in May-early June.
Follow policies and procedures specific to Conference Housing when injuries, policy violations, or facility issues occur
to respective staff and guests (including required incident report documentation).
Exemplify appreciation of differences while fostering an inclusive community. Have an understanding of and
commitment towards the UC Davis Principles of Community.
Follow and role model Conference Housing Service Goals and Staff Expectations guidelines.
Option to live in residence halls during the summer conference period for nominal room fee. Space is limited, with
priority given to freshmen, current RA staffs, and graduating seniors.
3Minimum Qualifications
Must be in good academic and disciplinary standing, as defined by Student Housing, with the University, Student
Housing, and Student Judicial Affairs. Employment is contingent upon a student maintaining student status (however,
summer employment is permitted for students graduating in the spring under this job classification).
MUST possess a current California Driver’s License and participation in the University DMV Pull System.
Due to business needs, this position requires flexible scheduling and availability with commitment to work 30-40
hours per week with possible overtime (exception given to staff approved to attend Summer Session II).
Attention to accuracy, detail, and punctuality. Demonstrated responsibility and positive attitude in work setting.
Additional Qualifications
Organizational and administrative skills to meet deadlines with attention to accuracy, detail, and timeliness.
Ability to work both independently and cooperatively with others, gave a positive attitude, and receive direction and
feedback from a supervisor.
Ability to work under demanding circumstances; maintaining composure and diplomacy under pressure.
Written and oral communication skills to effectively and diplomatically interact/communicate with a diverse
clientele and staff, including guests who do not speak English as a first language.
Work Situations
Work indoors and outdoors with extreme temperature variations and in all weather conditions.
Ability to lift up to 50 pounds, bend, stoop, climb stairs, and apply proper body mechanics when working.
Physical capability to do area/building rounds, respond to emergencies in the residence halls, and perform other
physical tasks as assigned. Rounds involve moving up to 60 minutes at a time, moving through the interior and the
exterior of the buildings and on the floors of each building.
Prolonged standing or sitting, up to 8 hours.
Frequent interaction and support of conference and event guests.
Position is a mandatory reporter for known or suspected child abuse and requires that a statement acknowledging the requirement to report child
abuse be signed.
UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-
cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Additional information and specifics regarding the policy are available at http://breathefree.ucdvis.edu/index.html.
www.conferencehousing.ucdavis.edu email [conferencehousing@ucdavis.edu] phone [530.752.8000] fax [530.752.8185]
University of California, Davis Conference Housing Services
4FOR OFFICE USE ONLY
Guest Services Assistant SSII SS
Application for Employment SD PB PC GS
Summer 2019 FR SO JR SR
ITV NIV NQ DNSGUP
General Information (please type or print) ____ _______ ______
________________________________________ ___________________________ _________________________________________
First Name Middle Name Last Name
_____________ ____________________________ _________________________________ ___________________ ______________
Current Class Year Degree Completion (MM/YY) E-Mail Student ID Number Kerberos Log in ID
________________________________________ _________________________________ ________ _________ _____________________
Local Address City State Zip Cell Phone
________________________________________ _________________________________ ________ _________ _____________________
Permanent Address City State Zip Home Phone
■■■
This position requires working 30-40 hours a week and occasional overtime to meet our business needs. Are you available to work this schedule
and overtime when needed? Yes No
Have you previously worked as a Guest Services Assistant? Yes No If yes, please indicate year(s) _________________________
Have you lived in the UC Davis residence halls before? Yes No If yes, please indicate residence hall year _______________
Shirt Sizes available F M XXS, XS, S, M, L, XL, XXL, XXXL Shirt Size: ___________
■■■
Please answer the following supplemental questions on a separate sheet of paper and attach to this application:
A Why are you interested in becoming a member of the Conference Housing staff?
B What strengths, e.g. personal traits or knowledge, would you bring to the program and what qualities may limit your
performance?
C Please define guest service.
D Please list current and past extracurricular activities, indicating leadership roles, offices held, and honors received in college or
high school.
E List your work experience to date, including part time and summer positions. List position title and brief job description,
including dates each position was held; attach additional pages if necessary.
■■■
I certify that the information I have provided throughout this application is valid. I have made every effort to accurately represent myself as a
candidate for the above position(s) at UC Davis. I understand that the information I have provided may be verified, and that failure to provide
mandatory information and/or falsification of information may be grounds for disqualification or separation. I also understand that I will be required
to sign an oath of allegiance prior to appointment. I further understand that this information will be shared with a Selection Committee for evaluation.
____________________________________________________________________________________ _________________
Signature: Candidates selected for an interview will have the opportunity to sign their application. Date
Submit application, supplemental questions, and resume via email to conferencehousing@ucdavis.edu
or hand delivered to Conference Housing Office at Segundo Services Center, Room 3300 in the Segundo Housing area
Deadline: Friday, April 5, 2019 at 12:00 noon
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