USAG Ansbach Housing Town Hall - COL Steve Pierce - US Army Garrisons

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       USAG Ansbach                       COL Steve Pierce
       Housing Town Hall                  Garrison Commander
Version Number 1                            USAG Ansbach
As of 3 June 2020

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              Housing Town Hall
                Housing Crisis / Campaign

      Some Initiatives / Actions Taken

            • Updated resident handbook. Provide hard copy to new residents and
              electronic copy can be found on Garrison Homepage at:
              https://home.army.mil/ansbach/, choose the housing tab, then select the
              USAG Ansbach Housing Guide
            • Developed and initiated a Quarterly Family Housing Newsletter to update
              residents on initiatives, policy, and to address resident concerns/questions,
              etc. Also found on the Garrison Homepage
            • Developed and published a Housing Frequently Asked Questions list on the
              Garrison Homepage
            • Developed and implemented a Housing Staff Customer Service Training
              Program
            • Revitalized the Building Coordinator Program
            • Implemented a Quality Assurance Program
            • Initiated Bulk Trash Pick-up Program

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   2 of 31              3 June 2020

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              Housing Town Hall
                Housing Crisis / Campaign

            Some Initiatives / Actions Taken

                  • Initiated and/or planned numerous Housing QOL improvements,
                    some examples:
                      –   Playground Revitalization Project (Katterbach)
                      –   Windows/screens/rolladens
                      –   Sidewalk/drainage upgrades
                      –   Flooring, Countertops, Kitchens
                      –   Gazebos
                      –   Balconies
                  •   Implemented a new Housing Customer Service oversight program
                  •   Increased review of housing work order services
                  •   Housing staff being cross-trained to provide better coverage
                  •   Housing staff staggering lunch breaks for better service

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   3 of 31              3 June 2020

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              Housing Town Hall
                 Housing Policy

               Feedback From Comments / FAQs

               • Housing areas can not be limited to only residents with children
               • Families will compete equally for housing within the appropriate grade and
                 Family size
               • Service members will not be placed on a waiting list until they sign out of the
                 losing installation - must sign-in at Ansbach before assignment is made
               • Urlas is designated for E8, E9, CW3 – CW5, and MAJ and above
               • Katterbach is the default assignment for all other grades
               • Bleidorn is for larger families who can not be housed at either Urlas or
                 Katterbach
               • Housing ETPs must be routed through the Housing office
               • Retirement under an approved “European out”, G-1 must establish and
                 approve the retirement date before an early termination of on-post housing
                 ETP will be considered

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   4 of 31              3 June 2020

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             Housing Town Hall
                Bedroom Requirements

      Housing Bedroom eligibility guidelines per DA PAM 420-1-1 Table 2-2:

     Number of Family members (excluding sponsor and spouse)                                   Bedrooms
     None                                                                                         1
     One Family member (not the spouse)                                                           2
     Two, except as follows:                                                                      2
     one 10 years or over                                                                         3
     one 6 years or over and others opposite sex                                                  3
     Three, except as follows:                                                                    3
     two, 10 years or over                                                                        4
     one 10 years or over & other two opposite sex of each other
     with one 6 years or over                                                                     4

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   5 of 31              3 June 2020

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               Housing Town Hall
                Bedroom Requirements

      Housing Bedroom eligibility guidelines per DA PAM 420-1-1 Table 2-2
       continued:

   Number of Family members (excluding sponsor and spouse)                  Bedrooms
   Four, except as follows:                                                     3
   • one 10 years or over                                                       4
   • one 6 years or over and all of the other three opposite sex of the one     4
   • two 6 years or over of opposite sex and other two same sex                 4
   • two 10 years or over and other two opposite sex of each other with one
      6 years or over                                                           5
   • three 10 years or over                                                     5
   Five, except as follows:                                                     4
   • two or more 10 years or over                                               5
   • one 10 years or over, with one 6 years or over and of the
   • opposite sex of the other three                                            5
   • 0-6 and above – four bedroom minimum
   • E-7 through E-9, CW4/CW5, and 0-4/0-5 – three bedroom minimum

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   6 of 31              3 June 2020

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              Housing Town Hall
                IMCOM- Europe Air Conditioning Policy

              Portable AC Devices

               • The Garrison Commander is the approval authority for portable cooling devices in
                 Housing for medical and non-medical conditions
               • Requests for AC use will be submitted through the Exception to Policy (ETP) process
                 sent by the requesting individual, in writing, through the Housing Office who will
                 process through DPW for endorsement, and staffing to the Garrison Commander for
                 approval
               • Acquisition, maintenance and safe use of the portable device is the responsibility of the
                 Service Member (SM). Any damages and/or associated repair costs caused by the
                 acquisition and/or use of the portable device is the responsibility of the SM
               • To minimize electrical system impacts and energy costs, portable cooling device use is
                 to be limited to peak heat hours. Fans and natural ventilation are to be used during
                 evening hours
               • Portable devices are to meet a European Union Energy Label designation of “A+” or
                 better (which is comparable to and meets the same intent of the U.S. Environmental
                 Protection Agency ENERGY STAR label and rating)
               • Window units, thru-the-wall heat pumps, or installation of cooling units that require
                 modification to government real property is prohibited
               • For more information go to:
                 https://home.army.mil/ansbach/application/files/1215/7009/0992/IMCOM-
                 E_AC_Policy.pdf or contact the Housing Office

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   7 of 31                 3 June 2020

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                Housing Town Hall
                Smoking Policy
              Army Regulation 600-63 Army Health Promotion
                    • Paragraph 7-3c:
                      – Smoking is not permitted in common spaces of multiple housing
                        areas such as family housing apartments, unaccompanied
                        personnel housing, unaccompanied personnel housing permanent
                        party, Army lodging, and other Army-operated hotels and
                        recreational lodging. Common space is defined as any space
                        within a building that is common to occupants and visitors.
                        These areas include, but are not limited to, corridors, laundry
                        rooms, lounges, stairways, elevators, lobbies, storage areas, and
                        restrooms

                • Paragraph 7-3m:
                  – Smoking is permitted in individually-assigned Family and
                    unaccompanied personnel housing living as long as the quarters
                    do not share a common heating, ventilation and air
                    conditioning system. Smoking will be allowed in quarters with
                    common heating, ventilating, and air conditioning systems only if an
                    air quality survey can establish that the indoor air quality protects
                    nonsmokers from environmental tobacco smoke
              Current USAG Garrison Policy
                • Smoking permitted in all Family Housing
                • Prohibited in all Unaccompanied Housing

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   8 of 31              3 June 2020

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              Housing Town Hall
                Mold Prevention

       Mold and Mildew Preventive Measures (1 of 2)

             • Correct heating of rooms
               – Radiators will not function properly when blocked with curtains and/or
                 furniture
               – Radiator valves and radiators should not be hidden behind long curtains
                 and/or furniture

             • Removal of mold stains and mildew growth
               – In most cases if the wall is dry the mildew coating can be removed with
                 a brush.
               – However, the stained areas must be insulated before repainting.
                       Please refer to your local work order desk for assistance

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   9 of 31                 3 June 2020

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              Housing Town Hall
                Mold Prevention

       Mold and Mildew Preventive Measures (2 of 2)

             • Correct ventilation of rooms
               – Open windows from time to time
               – Do not leave windows open in the tilted position for long periods; this
                 causes room surfaces to become cold
               – Open windows “wide open” for no more than five minutes. A good time
                 to open them is whenever you see window glass with a moisture film
               – After closing windows, turn on radiator to highest position in order to
                 heat the air. If it gets too hot, reduce the heat by returning the knob to 1
                 or 2, whichever is most comfortable. This causes the air to take back
                 moisture from walls and keep them dry
               – After taking showers, open bathroom window, but close the bathroom
                 door (vents to the outside, not the home)
               – Temperature should not vary from room to room in your quarters
               – Try to heat all rooms to a uniform temperature

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   10 of 31              3 June 2020

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              Housing Town Hall
                Building Coordinator Program

              USAG Ansbach Housing NCOIC

                    • SFC Hammersmith

                    • DSN: 467-2943

                    • CIV: 09802-83-2943

                    • Email: eric.a.hammersmith.mil@mail.mil

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   11 of 31              3 June 2020

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             Housing Town Hall
              Drinking Water – COVID19 Flushing Guidance

          WHO: building managers or staff

          WHAT: Flush building water systems

          WHERE: facilities that have had a significant decrease in occupancy or
              no occupancy

          WHEN: During shutdown if water use significantly decreased

          WHY: Lack of use can cause water quality issues: Color, odor, taste
              changes, Higher than normal levels of lead and/or copper, Excessive
              concentrations of bacteria , Low levels of disinfectant

          HOW: Flush each point of source (hot and cold) for 3-5 minutes

          SUPPORT: Request work order if the water does not run clear without
              color/odor after 10 minutes of flushing

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   12 of 31              3 June 2020

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             Housing Town Hall
              Drinking Water – COVID19 Flushing Guidance

       Systematic flushing:
       Start close to where water enters the building toward the
        furthest water source
       Multi-story building: start near the basement/lowest level
        water entry point and proceed across each floor from the
        entry floor to the top floor.

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   13 of 31              3 June 2020

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             Housing Town Hall
              Drinking Water

             Sampling events:

                   • Legionella:
                      – 18-19 MAY 2020 (Storck) and 26-29 MAY 2020 (Ansbach)
                      – Residents may experience increased hot water temperature
                      – Results expected after 2 weeks

                   • Annual drinking water monitoring (Public Health Cmd)
                      – 08-10 June 2020
                      – One public location at each installation

                   • Lead in water:
                      – 15-26 JUNE 2020 (Barton, Bleidorn, CDC Katterbach)
                      – Army Family Housing with children under age six (6) and
                        pregnant women as well as Child Development Centers

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   14 of 31              3 June 2020

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             Housing Town Hall
              Natural resources

             Sustainable landscaping

             • Building & Grounds prepared designated areas
               with flower seed mixtures
                • No irrigation
                • No lawn-mowing
                • Multi-year blooms
                • Bee- and insect-friendly

             Flowers blooming
              in July

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   15 of 31              3 June 2020

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             Housing Town Hall
              Natural resources

             Sustainable landscaping – Urlas/Shipton

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   16 of 31              3 June 2020

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             Housing Town Hall
              Natural resources

             Sustainable landscaping - Bleidorn

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   17 of 31              3 June 2020

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             Housing Town Hall
              Natural resources

             Sustainable landscaping – Katterbach #1

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   18 of 31              3 June 2020

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             Housing Town Hall
              Natural resources

             Sustainable landscaping – Katterbach #2

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   19 of 31              3 June 2020

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             Housing Town Hall
              Natural resources

             Sustainable landscaping – Katterbach #3

POC: Daniel Woernlein / 467-3424/ daniel.woernlein.ln@mail.mil   20 of 31              3 June 2020

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             Housing Town Hall

                Directorate of Public Works COVID-19 Service Modifications:

         • DPW is working backlog of routine work orders, in addition to urgent and
           emergency
         • Non-essential service contracts and ongoing sustainment, renovation
           and maintenance/construction projects may be delayed or severely
           restricted
         • Construction projects that present a low risk to the community for virus
           transmission are continuing

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   21 of 31              3 June 2020

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              Housing Town Hall
                 Rabbit Eradication
           Hunts
          Host Nation restrictions prevent increase in frequency
          •   Hunt #1 completed 31 October 2019 - 30 rabbits captured
          •   Hunt #2 completed 9 November 2019 - 60 rabbits captured
          •   Hunt #3 completed 18 February 2020 - 20 rabbits captured
          •   Areas included Katterbach CDC, AHMS, AES, Airfield & Shipton Kaserne
          •   Next capture/eradication scheduled for Sep/Oct 2020

       Burrow Remediation
       •   Buildings and Grounds crews survey areas and correct issues as reported
       •   Report any large holes or dens to Service Desk

       Public Health Command (PHC)
       •   Tested rabbit droppings detected no known human pathogen

          •        Recommendations:
                   - Use good hygiene (hand washing) practices after contact with fecal material
                   - Routine clearing of fecal material from areas such as playgrounds

POC: Jerry Walters / 467-2998 / jerry.l.walters4.civ@mail.mil   22 of 31              3 June 2020

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             Housing Town Hall
                Katterbach Playground Repair

POC Lynn Daniels / 314-467-3373 / lynn.a.daniels.civ@mail.mil   23 of 31              3 June 2020

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             Housing Town Hall
                 New Windows, Screens and Rolladens
                 Katterbach Army Family Housing

 •    $3M Project (Bauamt)

 •    Phase 1A
 Building # 5913: Scaffolding 5 - 12 June
 Building # 5914: Scaffolding 25 June - 1 July
 Building # 5915: Scaffolding 14 - 20 July

 •    Concept of Operations:
 Day 1: Remove and replace windows
 Day 2: Complete minor outstanding work
 and perform quality checks

 •    Phase 1B and 1C in Fall & Winter

 •    Phases 2 & 3:
                - 29 buildings
                - FY21+

POC Lynn Daniels / 314-467-3373 / lynn.a.daniels.civ@mail.mil   24 of 31              3 June 2020

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             Housing Town Hall
                 New Gazebos - Katterbach

• Bauamt will install 2
  new Gazebos

• Work begins 10 June
  2020

• Project is scheduled
  to be completed
  within 6 weeks of
  start date

POC Lynn Daniels / 314-467-3373 / lynn.a.daniels.civ@mail.mil   25 of 31              3 June 2020

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             Housing Town Hall
                Bismarck Road – Reduction of Roadway to One Lane

    Over the next couple of months, various areas
    (marked in blue) of Bismarck and an area
    behind the DFAC will temporarily be reduced
    to a single lane due to utility work supporting
    construction on Building 5843-C. Please slow
    down and use caution in these areas. Signage
    will be provided.

POC Lynn Daniels / 314-467-3373 / lynn.a.daniels.civ@mail.mil   26 of 31              3 June 2020

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             Housing Town Hall
                Bismarck Road – Reduction of Roadway to One Lane

          In the coming months, the road behind
          Bldg. 5843-C (marked in red) will be
          closed. The traffic will be temporarily
          rerouted as shown. Please slow down
          and use caution in these areas. Signage
          will be provided.

           Schedule and duration will be provided through PAO.

POC Lynn Daniels / 314-467-3373 / lynn.a.daniels.civ@mail.mil   27 of 31              3 June 2020

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             Housing Town Hall
               Service Order Information

     • All service order calls should be called in during the duty day
       (M-F 0730-1600, not including German or US holidays)

     • Only bona fide emergencies should be called in after duty hours

           EMERGENCY: An unexpected serious occurrence or situation that could
           cause injury or harm to personnel, or cause serious damage to
           Government facilities

     • To report an emergency service order, dial DSN 115 or civ 09802- 83-2115

     • Service Order Desk Numbers: DSN 587-1777, Commercial 09641-70-587-1777
       or email
     usarmy.ansbach.imcom-europe.mbx.usag-ansbach-work-order-section@mail.mil

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   28 of 31              3 June 2020

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             Housing Town Hall
                Housing Hotline Information

     • In the event you have a persistent issue or your issue is not being adequately
       addressed by our DPW Professionals, feel free to contact the Acting Director of
       Public Works, Ms. Lynn Daniels, at DSN 467-3407 or Commercial
       09802-83-3407 and let her work to resolve your issue.

     • In the event that Ms. Daniels cannot resolve your issue, you can call our Housing
       Hotline at +49 172-248-3345. The Deputy to the Garrison Commander answers
       and addresses all hotline calls.

POC: Perry Clark / 467-2043 / perry.d.clark2.civ@mail.mil   29 of 31              3 June 2020