Visitor Satisfaction Survey - Swan Canning Riverpark 2018-19 Report

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Visitor Satisfaction Survey - Swan Canning Riverpark 2018-19 Report
Visitor Satisfaction
                               Survey

Swan Canning Riverpark
2018-19 Report

   Yardstick 2018 Swan Canning Riverpark Parks Survey      Page 1 of 40

                             MEASURE - COMPARE - PERFORM
Contents
Executive Summary ................................................................................................. 4
    Key Findings .............................................................................................................................. 4
    Conclusions ............................................................................................................................... 5
1.0 Methodology .................................................................................................... 6
    1.1         Project Background....................................................................................................... 6
    1.2         Questions ...................................................................................................................... 6
    1.3         Report features ............................................................................................................. 7
    1.4         Survey Confidence and Reliability ................................................................................ 7
    1.5         Parks surveyed ............................................................................................................. 8
2.0 Overall Satisfaction ......................................................................................... 9
    2.1    Average Satisfaction ..................................................................................................... 9
    2.2    Overall satisfaction...................................................................................................... 10
    2.3 Average Satisfaction by Park ............................................................................................ 11
3.0 Key Result areas ............................................................................................ 13
    3.1         Visitor Expectations .................................................................................................... 13
    3.2         Visitor Experiences ..................................................................................................... 14
4.0 Service Gap Analysis .................................................................................... 15
    4.1         Overall Service Gap .................................................................................................... 15
    4.2         Individual site service gaps ......................................................................................... 16
5.0 Activities Undertaken On Park ..................................................................... 18
    5.1         Respondent Activities ................................................................................................. 18
    5.2         Child Activities - observed .......................................................................................... 19
6.0 Supplementary Findings ............................................................................... 21
    6.1         Demographic Profile ................................................................................................... 21
    6.2         Ethnicity....................................................................................................................... 22
    6.3         Home Location ............................................................................................................ 22
    6.4         Modes of Transport ..................................................................................................... 23
    6.5         Travel time .................................................................................................................. 23
    6.6         Walking time................................................................................................................ 24
    6.7         Visitor Frequency ........................................................................................................ 25
    6.8         Visit Duration ............................................................................................................... 26
7.0 Respondent Feedback .................................................................................. 27
Appendix One – Survey Questions....................................................................... 37

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                          Page 2 of 40
List of Charts
Chart 1.   Average satisfaction trend 2017 to 2018 ...................................................................... 9
Chart 2.   Average satisfaction compared with other organisations ............................................. 9
Chart 3.   Overall satisfaction compared with other organisations ............................................. 10
Chart 4.   Overall satisfaction by park ......................................................................................... 11
Chart 5.   Average satisfaction by park....................................................................................... 12
Chart 6.   Relative importance of parks features – all parks ...................................................... 13
Chart 7.   Relative satisfaction with parks features – all parks ................................................... 14
Chart 8.   Overall service level gap – all parks ........................................................................... 15
Chart 9.   Results for Individual sites for all features .................................................................. 17
Chart 10.     All Parks - General park activities ........................................................................... 18
Chart 11.     All Parks - Beach and water based activities .......................................................... 19
Chart 12.     Observed Child Activities ........................................................................................ 20
Chart 13.     Gender of respondents ........................................................................................... 21
Chart 14.     Age Groups - All Swan Canning Riverpark parks................................................... 21
Chart 15.     Ethnicity ................................................................................................................... 22
Chart 16.     Home Location ........................................................................................................ 22
Chart 17.     Modes of Transport to get to park ........................................................................... 23
Chart 18.     Travel time of respondents ..................................................................................... 23
Chart 19.     Walking times of local respondents ........................................................................ 24
Chart 20.     Visitor frequency ..................................................................................................... 25
Chart 21.     Duration of Visit ....................................................................................................... 26

List of Tables
Table 1.       Number of surveys                                                                                                          8
Table 2 .      Respondent feedback                                                                                                       27

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                      Page 3 of 40
Executive Summary
This report has been prepared for the Parks and Wildlife Service of the Department of
Biodiversity, Conservation and Attractions, and reports the results of a visitor survey carried out
in the Swan and Canning Riverpark to measure the level of visitor satisfaction. This is a
requirement for the departmental 2018-19 Budget Statements as an Outcome and Key
Effectiveness Indicator, with a target of 90% average satisfaction.
                      “Average level of visitor satisfaction in the Swan and
                      Canning Riverpark is 90 per cent or higher”.

The 2018-19 survey was undertaken by Xyst Limited, and uses the Yardstick user survey
platform. This allows direct comparison with other organisations in Australia, New Zealand and
Canada, and the survey can be repeated regularly to allow trend analysis. The 2018-19 survey
was undertaken in December 2018, mostly during the school holidays. Previous surveys were
undertaken entirely during school holidays or at Easter weekend.

The survey collected information from 230 respondents about patterns of use, activities,
expectations, satisfaction and demographics. The questions asked during the 2018-19 survey
are the same as those asked in 2017-18 with a minor amendment to wording of one question.
The purpose of the survey is to identify:

•   Expectations of visitors to the Swan Canning Riverpark;
•   Levels of satisfaction with features of the Swan Canning Riverpark;
•   Patterns of recreational use;
•   Issues and areas for improvement.

Key Findings

•   Average satisfaction is 83.1%, below the budget target level of 90%.
•   Average satisfaction is slightly lower than in 2017-18 (86.8%).
•   Overall satisfaction with the Riverpark and its facilities is 96.5%, slightly below the 2018
    Australian median for similar Yardstick parks user surveys.
•   Average satisfaction targets were only met at Matilda Bay Reserve, Kent Street Weir, and
    Keanes Point The Esplanade.
•   Cleanliness, gardens and trees, and shade are the three most important features of the
    Riverpark in the locations that were surveyed. This has changed slightly from 2017, when
    water quality was in the top three for importance.
•   Satisfaction is highest with cleanliness, gardens and trees, and grass maintenance. This is
    slightly different to 2017 results when security was in the top three for satisfaction.
•   The service gaps for most features are smaller than in 2017, and none are significant.
•   Playgrounds, signs and interpretive signage have a positive average service gap across all
    parks.
•   Most visitors are walking and supervising children. Fewer are undertaking beach or water
    based activities than in 2017.
•   Most common water based activities are swimming and canoeing/kayaking. Fishing was less
    common in 2018 than in 2017.
•   35% of respondents are aged between 35 and 44.
•   48% of respondents indicate that they live locally to the site where they were surveyed, with
    17% living within 10 minutes walking time. This is significantly less than in 2017 when 34%
    of respondents lived within 10 minutes walk.
•   A further 44% of respondents come from the wider Perth region, with only 8% or
    respondents visiting from overseas or other parts of Australia.
•   Most (58%) of respondents use a private vehicle to get to the Riverpark, with 32% of
    respondents walking. This is similar to 2017.
•   Only 11% of respondents travelled more than 30 minutes to get to the Riverpark.
•   53% of respondents visit the site they were surveyed at once a week or more often.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                  Page 4 of 40
•   62% of respondents spend between 30 minutes and 2 hours at the Riverpark. This is lower
    than in 2017 when it was 80%.

Conclusions

•   Respondents generally scored features lower for both importance and satisfaction in 2018
    than in 2017, which produced a smaller service gap i.e. respondents expectations of
    individual park features were more likely to be met in 2018 than they were in 2017.
•   Despite the smaller service gaps for individual park features in 2018, the results for the
    question on overall satisfaction were lower, producing a lower average satisfaction than in
    2017. Unfortunately, this coincided with a higher target for 2018-19.
•   Consequently, the average satisfaction of 83.1% does not meet the target level of 90%
    satisfaction despite overall satisfaction being 96.5%. This is largely due to fewer
    respondents being “very satisfied” than “satisfied”.
•   The 90% target for average satisfaction is a very ambitious target, and can only be achieved
    if at least 50% of respondents are “very satisfied” with the overall features of the park where
    they are surveyed.
•   The majority of Riverpark visitors are Perth residents, with a strong pattern of local use.
•   Perceptions of water quality have improved since 2017.
•   Provision and quality of toilet facilities and shade are perceived by visitors to be inadequate
    at several locations.
•   Provision and quality of other features is generally acceptable although there are some local
    inadequacies.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                Page 5 of 40
1.0     Methodology
1.1     Project Background
Yardstick User Survey is a survey of park visitors that is carried out annually or as required to
meet specific demands for user consultation. The survey is designed to record visitor
expectations, satisfaction and behavior. Yardstick user surveys are part of a suite of
benchmarking products designed to measure, compare and improve performance.

Visitor expectations of levels of service are measured by asking them to rate the importance of
various park features. These results are compared with visitor satisfaction for the same features.
Measuring satisfaction gives an indication of performance as measured against expectations.
The difference, or gap between importance and satisfaction gives a measure of under or over
performance in delivering the expected level of service.

A total of 230 intercept surveys were undertaken from 11 to 18 December 2018 from 23 different
foreshore park and reserve locations along the Swan Canning Riverpark. The Riverpark is not
managed by a single authority, so the 23 sites represent river foreshore parks managed by
different local and other authorities. The survey repeats the Yardstick survey undertaken in 2017.

1.2     Questions
The core questions are designed to collect information about the typical core parks facilities and
services, and to ensure that the survey can be completed in a typical timeframe of 5 to 8
minutes. Questions are reviewed annually to ensure relevance and to meet current parks
management needs.

Additional questions have been added for the Swan Canning Riverpark survey with input from
DBCA staff to ensure that the survey meets specific needs. A full set of questions is provided as
Appendix 1.

For 2018, a minor amendment was made to questions about river water quality.

  2017                                             2018
  How important is water quality to you when       How important is the condition of the
  visiting the river?                              river water for recreation?

  How satisfied are you with the quality of the    How satisfied are you with the condition of
  river water?                                     the river water for recreation?

Survey responses are scored using the following scoring system:

Importance           totally       unimportant         neither           important        very
scale             unimportant                       important nor                       important
                                                     unimportant
                        1                2                3                 4                5

Satisfaction         very           dissatisfied      neither            satisfied    very satisfied
scale             dissatisfied                      satisfied nor
                                                    dissatisfied
                        1                2                3                 4                5

“Don’t know” or blank responses are given a score of 3 for importance (neutral) and are not
included when calculating satisfaction. This ensures that “don’t know” responses don’t affect final
results.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                  Page 6 of 40
1.3     Report features
This report is designed to provide a summary of your specific results for the past year’s survey
activity, and a comparison with 2017-18 results where possible. Future reports will include a
trend analysis of results from previous years.

The full results of the survey are available to members online at www.yardstickglobal.org

The on-line report gives results on a park by park basis, as well as the ability to compare your
organisation’s results against others participating in the project. It includes filter tools to enable
members to custom design report results by selecting park types and organisations.

For both the on-line report and this summary report, the overall satisfaction percentage is
calculated from the total numbers of respondents that gave a “very satisfied” (5) and “satisfied”
(4) response to the specific question on overall satisfaction with the park in which the survey was
conducted. For the overall satisfaction calculation, respondents that indicate they are “neither
satisfied nor dissatisfied”, “dissatisfied” or “very dissatisfied” are excluded as these respondents
are not satisfied. Overall satisfaction is therefore a count (converted to a percentage) of
satisfied respondents vs not satisfied respondents.

The average (mean) satisfaction is calculated by summing the overall satisfaction scores from all
respondents (including those that were not satisfied) and dividing by the number of responses to
give a score between 1 and 5. This score is converted to a percentage to enable comparison
with the target of 90%. Average satisfaction is therefore a rating (converted to a percentage)
calculated from the scores attributed to each response on the satisfaction scale (see section 1.2).

Importance and satisfaction for individual features is calculated from the survey questions for
those features.

The service gap between importance and satisfaction is an indication of under or over
performance. Anything less than a full one point +/- result in any chart should be read as a
relatively minor indication of a level of service that is too great or too poor.

1.4     Survey Confidence and Reliability
A total of 230 surveys were collected (10 per park) and the results aggregated for overall
satisfaction to provide a confidence level of 95% and a margin of error of 6.4%.

Standard deviation is used as a measure of the degree to which respondents provided similar or
dissimilar responses. Standard deviation is calculated from responses to the question on overall
satisfaction for the park. Where the standard deviation of respondents’ satisfaction ratings is less
than one indicates that most respondents gave similar ratings that were very close to the mean
(average) score.

                                  Number of               Mean                   Standard
                                  Surveys                 Satisfaction           Deviation
                                  Undertaken
Swan Canning Riverpark            230                     4.16                   0.47

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                      Page 7 of 40
1.5    Parks surveyed
Surveys were collected from a total of 23 river foreshore parks as follows:
                                      Table 1. Number of Surveys
Park Name                            Number of Surveys             Local Authority
                                        completed
Banks Reserve & Maylands                    10                     City of Bayswater/ City of Vincent
Foreshore
Garvey Park                                    10                  City of Belmont
Belmont Water Ski Area                         10                  City of Belmont
Adenia Park, Duff Road                         10                  City of Canning
Shelley Beach & Prisoners                      10                  City of Canning
Point
Kent Street Weir                               10                  City of Canning
Troy and Tompkins Park                         10                  City of Melville
Point Walter                                   10                  City of Melville
Bicton Baths and Blackwall                     10                  City of Melville
Reach
Deep Water Point                               10                  City of Melville
Point Fraser and Heirisson                     10                  City of Perth
Island
Perth Foreshore Barrack                        10                  City of Perth
Square
JH Abrahams Reserve and                        10                  City of Perth
Pelican Point
Matilda Bay Reserve                            10                  City of Perth
Sir James Mitchell Park                        10                  City of South Perth
(Between Coode St and
Hurlingham Rd only)
Mill Point Reserve and Point                   10                  City of South Perth
Belches
Woodbridge Reserve                             10                  City of Swan
Lilac Hill                                     10                  City of Swan
Fish Market Reserve and                        10                  City of Swan/ Town of Bassendean
Success Hill
Keanes Point, The Esplanade                    10                  Shire of Peppemrint Grove
Sandy Beach Reserve                            10                  Town of Bassendean
John Tonkin Reserve, Preston                   10                  Town of East Fremantle
Point, East Fremantle
East Fremantle Yacht Club /                    10                  Town of East Fremantle
Toms Reserve, Jerrat Drive

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                     Page 8 of 40
2.0      Overall Satisfaction
The overall satisfaction of respondents was measured by asking them to rate their overall
satisfaction with the park on a scale of totally dissatisfied to very satisfied. From these scores two
measures are calculated, mean satisfaction (average) and overall satisfaction.

2.1      Average Satisfaction
The average or mean satisfaction of respondents is calculated by adding the total of all scores
(from 1 to 5) and dividing by the total number of respondents. This gives an average or mean
score of 4.16 or 83.1%. The target level of mean or average satisfaction for 2018-19 is 90%.
Chart 1 shows the average satisfaction for 2017-18 and 2018-19 with the target satisfaction
represented by the black line.

Average satisfaction has dropped 3.7% since 2017-18, and in the same period the target has
increased from 85% to 90%. Average satisfaction now falls below the target level.

                                      Chart 1.             Average satisfaction trend 2017 to 2018
              100.0%
                                                                                            90%
                                               85%

                                              86.8%
               80.0%                                                                     83.1%

               60.0%

               40.0%

               20.0%

                 0.0%
                                            2017-18                                     2018-19

                            Swan Canning Riverpark - Parks & Wildlife Service               Target satisfaction

                            Chart 2.         Average satisfaction compared with other organisations

                                 Stirling City (WA)                                                            90.6%

                 North East Link Authority (NELA)                                                      81.2%

                        Yarra Ranges Council (VIC)                                                      82.4%

                Bundaberg Regional Council (QLD)                                                            88.3%

 Swan Canning Riverpark - Parks & Wildlife Service                                                       83.1%

                                          Median                                                         83.1%

                                                      0%     10%   20%    30%   40%   50%     60%    70%    80%     90% 100%

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                              Page 9 of 40
Chart 2 shows average satisfaction compared with other organisations in Australia that
completed parks visitor surveys in 2018. Swan Canning Riverpark had the median result out of
the 5 organisations. The highest score was 90.6% average satisfaction at Stirling City.

2.2      Overall satisfaction
Overall satisfaction is a measure of the percentage of respondents that were either satisfied or
very satisfied.

Chart 3 shows the performance of Swan Canning Riverpark compared with the other Australian
organisations that undertook Yardstick parks user surveys in 2018. Overall satisfaction of Swan
Canning Riverpark respondents was scored at 96.5% indicating that 96.5% of respondents gave
a “satisfied” or “very satisfied” result to the question about overall satisfaction.

For comparison purposes, and to demonstrate the relationship between overall satisfaction and
average satisfaction, the chart also includes average satisfaction for each organisation in grey
alongside overall satisfaction. This demonstrates that average satisfaction is always lower than
overall satisfaction, and that even organisations that can achieve 100% overall satisfaction (i.e.
all respondents were either satisfied or very satisfied), can score relatively low in average
satisfaction. This occurs when the majority of respondents are “satisfied” rather than “very
satisfied”.

                             Chart 3.         Overall satisfaction compared with other organisations

                                                                                                               100.0%
                                 Stirling City (WA)
                                                                                                        90.6%

                                                                                                               100.0%
                 North East Link Authority (NELA)
                                                                                                81.2%

                                                                                                               99.4%
                        Yarra Ranges Council (VIC)
                                                                                                 82.4%

                                                                                                               98.4%
                Bundaberg Regional Council (QLD)
                                                                                                       88.3%

                                                                                                             96.5%
 Swan Canning Riverpark - Parks & Wildlife Service
                                                                                                 83.1%

                                                                                                               99.4%
                                          Median
                                                                                                 83.1%

                                                      0%   10%   20%   30%   40%   50%   60%   70%     80%     90% 100%

The result of 96.5% satisfaction was slightly lower than the median result of 99.4% for the other
organisations listed in Chart 3. This represents a slight drop from 97.9% in 2017, but is within the
margin of error for the survey.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                       Page 10 of 40
Chart 4.            Overall satisfaction by park

                                            Total           45                                  177                            7
                                     Adenia Park        1                                       9
          Banks Reserve and Maylands Foreshore              2                                       8                              0
                         Belmont Water Ski Area             2                                       8
                Bicton Baths and Blackwall Reach                                                9
                               Deep Water Point         1                                       9
         East Fremantle Yacht Club/Toms Reserve 0                     4                                 5
             Fish Market Reserve and Success Hill 0                                        10
                                     Garvey Park                  3                                     7
                             JH Abrahams Reserve 0                                         10
 Jon Tonkin Reserve, Preston Point, East Fremantle          2                                       8
                     Keanes Point The Esplanade                           5                                     5                  0
                                 Kent Street Weir                               7                                     3
                                         Lilac Hill         2                                       8
                             Matilda Bay Reserve                          5                                     5
             Mill Point Reserve and Point Belches                     4                                     6
                 Perth Foreshore Barrack Square             2                                   7
                 Point Fraser and Heirisson Island      1                                       9
                                     Point Walter           2                                       8
                            Sandy Beach Reserve 0                                      9
                Shelley Beach and Prisoners Point 0                                        10
                          Sir James Mitchell Park           2                                       8
                         Troy and Tompkins Park         1                                       9                                  0
                            Woodbridge Reserve              2                                       8

       Very Satisfied        Satisfied        Neither satisfied nor dissatisfied           Dissatisfied         Very Dissatisfied

Chart 4 shows the overall satisfaction for each park. The numbers of responses are shown on
each bar. In general the level of satisfaction is very high, with all but eight respondents being
either very satisfied or satisfied, and only one respondent being dissatisfied.

The highest level of overall satisfaction was at Kent Street Weir, and the lowest level was at East
Fremantle Yacht Club/Tom’s Reserve.

2.3 Average Satisfaction by Park
Average satisfaction varies by park, and ranges from 66% at East Fremantle Yacht Club/Toms
Reserve to 94% at Kent Street Weir. Only three parks achieved the target average satisfaction.

Chart 5 shows the average satisfaction for each park for both 2017-18 and 2018-19, with the
2017-18 results being in white. The 2018-19 results are shown in blue, with green bars
representing parks that met the 90% target in 2018-19.

There wasn’t a perfect match between the parks surveyed in 2017-18 and 2018-19 which
explains why there aren’t two bars for each park.

Four parks have increased satisfaction since 2017-18. These are Kent St Weir, Matilda Bay
Reserve, Garvey Park, and Deep Water Point. Of these, only Kent St Weir and Matilda Bay
Reserve met the 90% average satisfaction target. The other 19 parks were either unchanged,
had reduced satisfaction or there were no comparative results from 2017-18.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                              Page 11 of 40
Chart 5.         Average satisfaction by park

                                                            2017-18     2018-19

                                  Kent Street Weir                                                        84%
                                                                                                                 94%

                      Keanes Point The Esplanade
                                                                                                               90%

                              Matilda Bay Reserve                                                           88%
                                                                                                             90%

              Mill Point Reserve and Point Belches                                                           90%
                                                                                                            88%

                                      Garvey Park                                                         84%
                                                                                                           86%

           Banks Reserve and Maylands Foreshore                                                           84%
                                                                                                          84%

                          Belmont Water Ski Area                                                             89%
                                                                                                          84%

 Jon Tonkin Reserve, Preston Point, East Fremantle                                                        84%
                                                                                                          84%

                                          Lilac Hill                                                         89%
                                                                                                          84%

                                      Point Walter                                                           90%
                                                                                                          84%

                           Sir James Mitchell Park                                                          88%
                                                                                                          84%

                             Woodbridge Reserve                                                                  93%
                                                                                                          84%

                                      Adenia Park
                                                                                                         82%

                 Bicton Baths and Blackwall Reach                                                           88%
                                                                                                         82%

                                Deep Water Point                                                     80%
                                                                                                      82%

                  Perth Foreshore Barrack Square                                                           86%
                                                                                                         82%

                  Point Fraser and Heirisson Island                                                        86%
                                                                                                         82%

                          Troy and Tompkins Park                                                               90%
                                                                                                         82%

              Fish Market Reserve and Success Hill                                                             90%
                                                                                                     80%

                             JH Abrahams Reserve                                                      82%
                                                                                                     80%

                 Shelley Beach and Prisoners Point                                                      86%
                                                                                                     80%

                             Sandy Beach Reserve                                                          86%
                                                                                                    78%

         East Fremantle Yacht Club/Toms Reserve
                                                                                             66%

                                                       0%   10%   20%   30%   40%   50%      60%   70%    80%      90% 100%

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                           Page 12 of 40
3.0         Key Result areas
3.1         Visitor Expectations
Respondents were asked to rate the importance of parks features on a scale from totally
unimportant to very important. This gives a measure of expected level of service for each feature.
The features that respondents were asked to rate are:

      1.    Gardens and Trees
      2.    Children's playgrounds and equipment (under 12 years)
      3.    Seats and tables
      4.    Toilets
      5.    Signs in the park
      6.    Cleanliness/lack of litter/lack of graffiti
      7.    Grass maintenance
      8.    Paths and Tracks
      9.    Provision of shade
      10.   Security (personal safety while in the park)
      11.   Water quality
      12.   Natural vegetation
      13.   Interpretive signage

The mean importance for each feature across all parks is expressed in Chart 6 as a percentage
of the maximum possible score of 5. The results for 2018-19 are shown in the blue bars with the
2017 results shown in white for comparison.

                                Chart 6.         Relative importance of parks features – all parks

             Cleanliness                                                                                  93.2%
                                                                                                       89.5%

       Gardens/Trees                                                                                     91.6%
                                                                                                     86.5%

                  Shade                                                                               88.0%
                                                                                                     86.1%

                Security                                                                            88.0%
                                                                                                 84.6%

            Grass Maint                                                                          85.0%
                                                                                                83.4%

                 Toilets                                                                           86.4%
                                                                                                83.2%

        Water quality                                                                                      91.0%
                                                                                                83.0%

  Natural vegetation                                                                               86.4%
                                                                                               81.5%

            Paths/Tracks                                                                            87.2%
                                                                                               80.9%

            Seats/Tables                                                                       83.7%
                                                                                          77.5%

                   Signs                                                                   78.3%
                                                                                       73.9%

 Interpretive signage                                                                      78.9%
                                                                                       73.7%

            Playgrounds                                                                 76.0%
                                                                                      73.2%

                           0%   10%        20%       30%      40%      50%      60%      70%         80%      90%    100%

                                                           2017     2018

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                        Page 13 of 40
The most important feature overall in 2018 is cleanliness, followed by gardens and trees, and
shade. Playgrounds, signs and interpretive signage scored the lowest importance overall. The
2018 results are very similar to 2017, except that water quality has slipped down the importance
rankings since 2017, and scores are consistently lower in 2018 that they were in 2017.

3.2      Visitor Experiences
Respondents were asked to rate their satisfaction with the same parks features that they had
rated for importance. In this case, the scale used was from very dissatisfied to very satisfied. This
gives a measure of user experience in terms of whether or not expectations were met.

The mean satisfaction for each feature across all parks is expressed in Chart 7 as a percentage
of the maximum possible score. The results for 2018-19 are shown in the green bars with the
2017 results shown in white for comparison.

Satisfaction in 2018 was highest with cleanliness, gardens and trees, and grass maintenance,
and lowest with toilets, playgrounds, signs, furniture and shade. The 2018 results are very similar
to 2017, except that shade is lower on the satisfaction rankings in 2018 than it was in 2017, and
satisfaction with water quality, furniture and toilets has increased slightly since 2017. Scores for
other features and services are generally slightly lower in 2018 that they were in 2017.

                             Chart 7.     Relative satisfaction with parks features – all parks

         Cleanliness                                                                           85.7%
                                                                                              84.9%

      Gardens/Trees                                                                            86.9%
                                                                                           82.3%

        Grass Maint                                                                        83.8%
                                                                                          82.1%

            Security                                                                         85.0%
                                                                                          81.2%

        Paths/Tracks                                                                         84.9%
                                                                                          81.0%

 Interpretive signage                                                                   80.0%
                                                                                        80.0%

  Natural vegetation                                                                     81.5%
                                                                                       78.9%

       Water quality                                                                 77.3%
                                                                                      78.7%

              Shade                                                                      82.0%
                                                                                     76.9%

        Seats/Tables                                                                76.0%
                                                                                     76.8%

               Signs                                                                  78.4%
                                                                                     76.7%

        Playgrounds                                                                   78.0%
                                                                                     76.5%

              Toilets                                                         69.5%
                                                                                  74.4%

                        0%     10%      20%     30%      40%      50%      60%      70%       80%      90%    100%

                                                      2017     2018

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                 Page 14 of 40
4.0     Service Gap Analysis
The service gap is calculated by subtracting the importance score from the satisfaction score i.e.
experience minus expectations. Where respondents have scored satisfaction lower than
importance, this indicates that their experience did not meet their expectations for the feature in
the park in which they were surveyed. This is represented by a negative service gap.

On the other hand, if satisfaction scores higher than performance, this results in a positive
service gap, indicating a level of over-performance, or a higher level of service being
experienced than expected.

Anything less than a full half point (+/-0.5) result in any chart should be read as a relatively minor
indication of a level of service that is too great/poor. Anything between +/-0.5 – +/-1.0 should be
reviewed and any gap over +/-1.0 requires further examination on why there is a major gap
between respondents’ expectations and experience.

4.1     Overall Service Gap

Chart 8 shows the difference between importance and satisfaction for all parks combined. The
service gap varies from -0.46 for shade to +0.32 for interpretive signage. Overall, the service
gaps are insignificant, and in most cases are lower than in 2017.

                               Chart 8.    Overall service level gap – all parks

               Shade                         -0.46

              Toilets                         -0.44

          Cleanliness                                      -0.23

       Water quality                                        -0.21

      Gardens/Trees                                          -0.21

             Security                                          -0.17

   Natural vegetation                                              -0.13

         Grass Maint                                                   -0.07

        Seats/Tables                                                       -0.03

        Paths/Tracks                                                                   0.00

                Signs                                                                         0.14

         Playgrounds                                                                           0.17

 Interpretive signage                                                                                 0.32

                        -1                     -0.5                                0                         0.5

                                                2017       2018

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                           Page 15 of 40
When assessed by individual park the service gaps become more significant and can be better
targeted for action.

4.2     Individual site service gaps
The only significant service gap (between -1.1) for provision and quality of toilets was found at
Fish Market Reserve and Success Hill. This is a major improvement over 2017.
The only other significant service gaps were for shade at East Fremantle Yacht Club/Toms
Reserve, Perth Foreshore Barrack Square, and Troy and Tompkins Park (-1.8, -1.6 and -1.1
respectively).

There were no significant service gaps for water quality in 2018, a significant improvement over
2017.

Chart 9 shows results for service gaps at individual sites for all features. Highlighted cells show
major gaps in service level (red) and minor gaps in service level (yellow). Cells highlighted in
green show features where the level of satisfaction is more than 0.5 points higher than
importance, indicating that there is no unmet demand for these features at these locations. It
should be noted however, that due to the small sample sizes at each site, these results should
be considered to be indicative only.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                 Page 16 of 40
Chart 9.           Results for Individual sites for all features
                                          Gardens and Playgrounds   Seats and      Toilets          Signs     Cleanliness      Grass      Paths and   Shade   Security   Water quality    Natural     Interpretive
                                             trees                    tables                                                maintenance     tracks                                       vegetation     signage

Adenia Park                                  -0.4         0.4          0.2               0            0.4         0             -0.3          0        -0.4     -0.1          0.1           0.1           0.4

Banks Reserve and Maylands Foreshore         -0.5         0.3          0.4             -0.2           0.2        -0.3            0          -0.1       0.1      0.1           0.4            0            0.1

Belmont Water Ski Area                       -0.6         0.9          0.2             -0.2           0.3        -0.6           0.2          0.2       -0.5     -0.1         -0.6           -0.3          0.4

Bicton Baths and Blackwall Reach             -0.1         0.6          0.1             -0.42          0          -0.1            0          -0.2       -0.6     -0.2          0             -0.1          0.3

Deep Water Point                             -0.1         0.1          -0.1            -0.3           0.2        -0.3            0           0.2       -0.4     -0.2         -0.2           -0.2          0.3

East Fremantle Yacht Club/Toms Reserve       -0.3         0.2          -0.8            -0.8           0.3        -0.4            0          -0.4       -1.8     -0.3          0.2           0.1            0

Fish Market Reserve and Success Hill         -0.2         -0.2         -0.2            -1.1           0.1        -0.8           -0.8        -0.1       -0.7     -0.6         -0.4           -0.2           0

Garvey Park                                  -0.2         0.4           0              -0.3           0.1        -0.3           -0.1         0.3       -0.2     -0.2         -0.3           -0.3           0

JH Abrahams Reserve                            0          -0.1         -0.2            -0.64         -0.4        -0.3           0.1           0         0       -0.1         -0.2           -0.3          -0.5
Jon Tonkin Reserve, Preston Point, East
                                             -0.1          0            0              -0.2           0.1         0.3            0           0.2       -0.6     -0.2         -0.6           -0.2          0.1
Fremantle
Keanes Point The Esplanade                    0.2         0.2          0.3             -0.4           0.2         0.2           0.6          0.3       -0.1     0.1          -0.5           -0.4           0

Kent Street Weir                             -0.5          0           -0.4            -0.82          0           0             0.1         -0.1       -0.3     -0.2         -0.9           -0.2          -0.1

Lilac Hill                                     0         -0.05         -0.3            -0.09          0.3        -0.5           -0.4          0        -0.3     -0.2         -0.2           -0.2          -0.1

Matilda Bay Reserve                           0.1        0.43          0.4             -0.5          -0.3         0.2           0.3          0.1       -0.1     -0.3         -0.4           -0.5          0.1

Mill Point Reserve and Point Belches         -0.3        0.19          0.4             -0.2           0.5        -0.2            0           0.2        0        0           -0.1           -0.1          0.4

Perth Foreshore Barrack Square               -0.6         -0.2         -0.3            -0.4          -0.4        -0.3           0.3           0        -1.6     -0.2         -0.2           -0.1           0

Point Fraser and Heirisson Island            -0.1         0.2          0.1              0.3           0.3        -0.3           0.1          0.1       0.2       0            0.2           0.1           0.2

Point Walter                                   0          0.6          0.3             -0.3           0.1         0.1           -0.1          0        -0.4     -0.1         -0.2            0             0

Sandy Beach Reserve                           0.1         -0.8         -0.3            -0.6           0          -0.7           -0.6        -0.1       -0.5     -0.4         -0.4           -0.1           0

Shelley Beach and Prisoners Point            -0.6         -0.1         -0.3            -0.3           0          -0.3           -0.3         0.1       -0.7     -0.2         -0.7           -0.6           0

Sir James Mitchell Park                      -0.1         -0.2         -0.4            -0.93          0.2        -0.4           -0.2        -0.1       -0.1     -0.2         -0.2           -0.1           0

Troy and Tompkins Park                       -0.1         0.5          -0.4            -0.9           0.3        -0.2           -0.3        -0.5       -1.1     -0.3          0.1            0            0.3

Woodbridge Reserve                           -0.4         0.3          0.2             -0.7           0.7        -0.1           -0.1          0        -0.5      0            0.1           0.5           0.4

Yardstick 2018 Swan Canning Riverpark Parks Survey                                                                          Page 17 of 40
Further detailed analysis of results on a park by park basis is available in the online reports at
www.yardstickglobal.org

5.0     Activities Undertaken On Park
5.1     Respondent Activities
Swan Canning Riverpark respondents undertook a range of foreshore land and water related
activities, as shown in the charts below. Chart 10 shows the percentage of respondents across
all parks who indicated each activity in response to the question “what are you planning to do (or
what have you done) in the park today?” People were able to identify more than one activity that
they undertook at the park during their visit (hence the percentages add to more than 100).

Most respondents were walking, and supervising children. Around 18% were taking part in beach
and water based activities. Other activities (12%) included running, scootering, exercising using
equipment, fitness activities, Christmas party, socializing, getting a coffee or a meal, taking
photos, or waiting between buses.

                                         Chart 10.     All Parks - General park activities

                       Walking                                                                  27%

             Supervise children                                                               25%

                   Walking dog                                                    19%

 Beach and water based activity                                                   18%

                       Relaxing                                               17%

               Passing through                                        14%

                   Play activity                                      14%

                    Picnic/BBQ                                  12%

                         Other                                 12%

                        Cycling                        8%

                Watching sport               5%

               Sporting activity        1%

                                   0%             5%          10%           15%         20%     25%         30%

Yardstick 2018 Swan Canning Riverpark Parks Survey                                                    Page 18 of 40
The 18% of respondents that indicated they were involved in beach or water based activities
were asked what beach or water based activities they were doing. Chart 11 shows the results.

                                     Chart 11.     All Parks - Beach and water based activities

             Swimming                                                                              38%

      Canoeing/kayaking                                                    24%

                 Other                                   14%

         Power boating                             12%

 Stand up paddle board                             12%

                Fishing                      10%

              Jet skiing        2%

                Rowing          0%

                           0%           5%         10%         15%     20%        25%       30%   35%     40%

22% of respondents indicated “Other” activities, which included wake boarding, kite surfing,
sailing, boogie boarding and water skiing.

5.2      Child Activities - observed

Children under 15 are not sampled for ethical reasons. For this reason, researchers log the
activity of children in the park whenever they complete a survey so that there is information about
the activities of children. Chart 12 represents observed children’s activities across all Swan
Canning Riverpark foreshore parks and reserves. Children were most commonly observed
playing with other children, or playing with park facilities. No children were present during 26.1%
of surveys.

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                             Page 19 of 40
Chart 12.   Observed Child Activities

  Playing with other children                                                                  55.7%
      Play activity using park
             facilities                                                                47.8%

                  Picnic/BBQ                                         34.8%

               Beach activity                                      33.5%

         No children present                              26.1%

                      Cycling                  16.5%

                     Walking                 13.5%

             Passing through             11.7%

             Watching sport            10.0%

            Sporting activity         7.4%

            Walking the dog           5.2%

                       Other          2.6%

                                 0%           10%        20%          30%            40%       50%        60%

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                               Page 20 of 40
6.0                       Supplementary Findings
6.1                       Demographic Profile
The gender of respondent is shown in Chart 13. 57% of respondents were female, and 43%
male. Although this doesn’t match the gender profile of the Perth region, it is not uncommon to
find more women than men in parks.

                                                         Chart 13.      Gender of respondents

                                                                             Male
                                                                                                        Male
                                                                             43%
                                                                                                        Female
                                      Female
                                       57%

Respondents’ age groups are presented in Chart 14. The age profile of the survey sample is
quite different to the age profile of the Greater Perth statistical area, with a higher number of
respondents aged 30 to 49, and 55 to 64. This result is similar to 2017, although in 2018 there
were more respondents in the 35 to 44 yr range, and less over 65.

                                             Chart 14.    Age Groups - All Swan Canning Riverpark parks

                                                                                17.9%
                                                                     17.0%
   % Visitors Surveyed

                                                                                                                               13.9%
                                                                                                                 13.5%

                                                                                           11.4%                    10.9%   11.4%

                                                         9.2%
                                                  7.7%      8.0%
                                      6.9%                               7.1%       6.9%       6.9%
                            6.2%              6.6%                                                    6.6%6.4%

                                   4.4%

                         2.2%

                         15–19     20–24       25–29     30–34        35–39      40–44      45–49     50–54       55–64       65+

                                                             Sample           Greater Perth

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                              Page 21 of 40
6.2     Ethnicity
As shown in Chart 15, 85% of respondents identified as Australian. The next largest cohort was
Asian, then European.

                                             Chart 15.     Ethnicity

                           1% 1%     1%

                           4%
                      7%
           1%                                                             Australian
                                                                          Aborigine/Torres Strait Islander
                                                                          Pacific Peoples
                                                                          Asian
                                                                          European
                                                                          Middle Eastern/African
                                                                          North or South American
                                                                          Other
                                           85%

6.3     Home Location
Chart 16 shows that 48% of respondents were local, i.e. live in the immediate neighbourhood of
the park that they were interviewed in. A further 44% were from the wider Perth region, leaving
only 3% from other parts of Australia, and 5% international visitors. This is significantly different
to 2017 results where 67% of respondents reported that they were local to the park they were
surveyed at.

                                          Chart 16.      Home Location

                                     5%
                                3%

                                                                                     Local
                                                                                     City/Shire/Region
                                                          48%
                                                                                     Australia
                     44%                                                             International

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                       Page 22 of 40
6.4    Modes of Transport
32% of respondents across all parks walked to the park that they were interviewed in, with a
further 58% travelling by private motor vehicle. Public transport and other forms of transport use
were uncommon, with only 2% in each category. Cycling was more common than many other
parks user surveys at 6%. These results were very similar to 2017 modes of transport.

                               Chart 17.      Modes of Transport to get to park

                                2%

                                                  32%                             Walk
                                                                                  Public Transport
                                                                                  Cycle
                                                                                  Private vehicle
                 58%
                                                   2%                             Other
                                                  6%

6.5    Travel time
All respondents were asked how far they had travelled to get to the park (in time). Responses are
shown in Chart 18. Around half of respondents (49.6%) spent less than 15 minutes travel time to
get to the park they were surveyed at, with a further 39% travelling between 15 and 30 minutes.
Only 11% of respondents travelled for more than 30 minutes. These results are very similar to
2017 results.

                                  Chart 18.       Travel time of respondents

                                      0.4%

                              10.9%        7.0%

                                                                                          Under 5 minutes
                                                                                          5-15 minutes
                                                                                          15-30 minutes
                                                         42.6%                            30 mins to 1 hour
                     39.1%
                                                                                          Over 1 hour

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                         Page 23 of 40
6.6     Walking time
In addition to the question on travel time, respondents that had indicated that they lived locally
were asked how long it would take them to walk home. Of 109 local respondents, 39
respondents (17% of the total sample) live within 10 minutes walk of where they were surveyed.
Walking times of local respondents are shown in Chart 19.

Results from 2017 showed a much higher incidence of local use and more respondents living
within 10 minutes walk of the park than in 2018, when there seem to be more respondents from
the wider community.
                                 Chart 19.       Walking times of local respondents

                                   Less than 5
                                    minutes
                                       5%

      21–30 minutes
                        More than 30
          19%
                          minutes
                            2%
                                                                       Less than 5 minutes
                                             6–10 minutes
                                                 31%                   6–10 minutes
                                                                       11–20 minutes
                                                                       21–30 minutes
                                                                       More than 30 minutes

                 11–20 minutes
                     43%

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                        Page 24 of 40
6.7     Visitor Frequency

The majority (53%) of respondents visit the park they were surveyed in at least once a week, with 8% visiting every day, and 74% visiting at least once
a month. 8% of visitors to all parks were visiting the park for the first time. These results are similar to 2017, so do not appear to be affected by timing.
There were less daily visitors than in 2017 however, with 16% in 2017 reporting that they visit the park daily. Results for all parks are presented in
Chart 20.
                                                                  Chart 20.    Visitor frequency

                                                                                                                                             2%

                                   8%                 25%                        19%               5%           13%          18%                  8%

                                                                                                                                       1%

                              0%         10%          20%         30%         40%          50%            60%         70%     80%         90%          100%

                                                                                         All Parks
      Every day                                                                             8%
      Several times a week                                                                  25%
      About once a week                                                                     19%
      About twice per month                                                                 5%
      About once a month                                                                    13%
      About 2-6 times a year                                                                18%
      About once a year                                                                     1%
      Less than once a year                                                                 2%
      First visit                                                                           8%

Yardstick 2018 Swan Canning Riverpark Parks Survey                                        Page 25 of 40
6.8    Visit Duration

Chart 21 shows the duration of respondents’ visits to the park that they were interviewed in.
Durations are more evenly spread than in 2017, with nearly a quarter of respondents staying less
than 30 minutes compared with only 9% in 2017. Similarly, more respondents stayed for more
than 2 hours in 2018 than they did in 2017. There is still a fairly even split however between the
numbers staying more than an hour and less than an hour, with most of the difference being in
the short and long duration visits.
                                      Chart 21.   Duration of Visit

                             23%                  33%                       29%          15%

                      0%     10%    20%    30%    40%      50%        60%   70%   80%   90%    100%

                                                         All Parks
  Less than 30 mins                                        23%
  30 to 60 mins                                            33%
  1 to 2 hours                                             29%
  2 to 4 hours                                             15%

Yardstick 2018 Swan Canning Riverpark Parks Survey                                      Page 26 of 40
7.0       Respondent Feedback
Visitors to the Swan Canning Riverpark parks were asked what they enjoyed most about their
visit, and what change they would suggest to the park they were visiting. In some cases
respondents did not have a suggestion. They were also asked to comment on the condition of
the river foreshore. Results are given in Table 2 along with demographic data and overall
satisfaction. Zeros indicate no response.

                                                  Table 2. Respondent feedback
                                                      Suggested              Comment on condition            Overall
  Park Name          Most enjoyed                                                                                         Gender   Age
                                                    Improvement                of river foreshore          Satisfaction
Adenia Park     Dog off lead plus area        Undulating area near                                     0   Very             0      40–44
                for kids to run               playground - level it out                                    satisfied
Adenia Park     The natural                                            0                               0   Satisfied      Female   40–44
                surroundings
Adenia Park     Dog off lead                                            0                              0   Satisfied       Male    55–64

Adenia Park     The cycleway through          A toilet would be good                                   0   Satisfied      Female   35–39

Adenia Park     Relatively shaded             A toilet                                                 0   Satisfied      Female    65+

Adenia Park     The kids like the big pile                              0                              0   Satisfied       Male    35–39
                of sand
Adenia Park     Close to my home                                        0                              0   Satisfied       Male    45–49

Adenia Park     Not too busy                  Toilets cafe                                             0   Satisfied      Female   55–64

Adenia Park     The lengthy walkway                                     0                              0   Satisfied      Female   40–44

Adenia Park     Open areas bushland           More weed                     Some areas have been           Satisfied       Male    45–49
                dog friendly good trails      maintenance of wetland        trampled not sure what
                                                                            the condition
Banks Reserve   The trees                                               0   Lovely to have a park so       Satisfied       Male    25–29
and Maylands                                                                close to the river
Foreshore
Banks Reserve   The natural                                             0                              0   Satisfied       Male    35–39
and Maylands    environment
Foreshore
Banks Reserve   Always clean social                                     0                              0   Very           Female   30–34
and Maylands    place to gather                                                                            satisfied
Foreshore
Banks Reserve   Close to home no roads        Concrete on path near                                    0   Very           Female    65+
and Maylands    to cross                      bridge needs work                                            satisfied
Foreshore
Banks Reserve   Fresh air peace and           A little more                                            0   Satisfied      Female   55–64
and Maylands    quiet                         maintenance beside the
Foreshore                                     paths
Banks Reserve   The cycleway through                                0                                  0   Satisfied      Female   25–29
and Maylands
Foreshore
Banks Reserve   It’s a social place to walk                             0   Om glad they are working       Satisfied       Male    40–44
and Maylands    the dog                                                     on it
Foreshore
Banks Reserve   The natural                                             0   It is a lovely outlook from    Satisfied       Male    55–64
and Maylands    surroundings near the                                       here
Foreshore       river
Banks Reserve   The nature                    Slow bikes down                                          0   Satisfied       Male    45–49
and Maylands
Foreshore
Banks Reserve   So close to home              Pick up grass clippings                                  0   Satisfied        0      45–49
and Maylands                                  when mow. More dog
Foreshore                                     bags
Belmont Water   Fishing off the jetty                                   0                              0   Satisfied      Female   35–39
Ski Area
Belmont Water   Wildlife                                                0                              0   Satisfied      Female   30–34
Ski Area
Belmont Water   Shaded cycle way is                                     0                              0   Satisfied      Female    65+
Ski Area        great

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                    Page 27 of 40
Suggested              Comment on condition              Overall
 Park Name           Most enjoyed                                                                                            Gender   Age
                                                     Improvement                of river foreshore            Satisfaction
Belmont Water   Lovely walkway along                                     0   I’m pleased it is being          Very           Female   50–54
Ski Area        the water, plenty of                                         paid attention to- its           satisfied
                trees along it                                               precious
Belmont Water   The walk among the                                       0                                0   Satisfied       Male    30–34
Ski Area        trees with river view
Belmont Water   The green grass!                Maybe a couple of bins       There is a lot of birdlife so    Satisfied       Male    25–29
Ski Area                                        along the walkway            that must be a good sign
Belmont Water   The beach area                                           0   Quite good here it gets          Very           Female   40–44
Ski Area                                                                     flushed a bit more than          satisfied
                                                                             other areas
Belmont Water   Grass close to the water        More trees for shade                                     0    Satisfied       Male    35–39
Ski Area
Belmont Water   The greenery                                             0   Looks lovely                     Satisfied      Female   40–44
Ski Area
Belmont Water   The water ski area                                       0   Its fine                         Satisfied      Female   45–49
Ski Area
Bicton Baths    Quiet close to river                                     0   Mostly its ok                    Satisfied      Female   40–44
and Blackwall
Reach
Bicton Baths    Good walking paths                                       0                                0   Satisfied      Female    65+
and Blackwall
Reach
Bicton Baths    The beach area                  Maybe upgrade toilets        Great place to bring the         Satisfied       Male    30–34
and Blackwall                                                                kids
Reach
Bicton Baths    Naturally beautiful,            Food trucks, coffee van,                                  0   Satisfied      Female   35–39
and Blackwall   shallow water
Reach
Bicton Baths    Tranquil place to walk                                   0   Seems clean                      Satisfied       Male    45–49
and Blackwall
Reach
Bicton Baths    Local shade grass               Coffee van, smooth the                                    0   Satisfied       Male    25–29
and Blackwall                                   terrain (remove bumps)
Reach
Bicton Baths    Car park is close - quiet       More car parks                                            0   Satisfied       Male    35–39
and Blackwall   area
Reach
Bicton Baths    Walking along the river                                  0   There are some nice              Satisfied      Female   40–44
and Blackwall                                                                shaded areas for kids in
Reach                                                                        shallow water
Bicton Baths    Offers a variety of                                      0                                0   Very           Female    65+
and Blackwall   facilities for the end of                                                                     satisfied
Reach           year school picnic
Bicton Baths    Stunningly beautiful            Divide cycles from           Sand needs a top up              Satisfied      Female   55–64
and Blackwall                                   pedestrians
Reach
Deep Water      The bbq facilities              Have toilets on other                                     0   Satisfied       Male    35–39
Point                                           side of carpark
Deep Water      Having lots of possible                                  0                                0   Very           Female   35–39
Point           activities in one area                                                                        satisfied
Deep Water                                  0                            0                                0   Satisfied      Female   35–39
Point
Deep Water      The walk by the river                                    0   Good to see new plants           Satisfied       Male    45–49
Point
Deep Water      A walk with lovely views        A few more rubbish bins                                   0   Satisfied      Female   50–54
Point           of the water
Deep Water      The walk along the river                                 0   I wonder how the water           Satisfied      Female   55–64
Point                                                                        activity will impact on it
Deep Water      The outlook onto the                                     0   Looks good                       Satisfied       Male     65+
Point           river
Deep Water      Grassed area by the                                      0                                0   Satisfied       Male    30–34
Point           river
Deep Water      Good part of the river                                   0   It will be good when the         Satisfied      Female   45–49
Point           for jet skiing                                               new approach road is
                                                                             finished and all the
                                                                             fencing is gone

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                       Page 28 of 40
Suggested              Comment on condition             Overall
  Park Name           Most enjoyed                                                                                         Gender   Age
                                                    Improvement                of river foreshore           Satisfaction
Deep Water       The shaded area with          Maybe some seating                                       0   Satisfied      Female   25–29
Point            tables near the water         looking over the water
East Fremantle                             0   Separate path for                                        0   Neither        Female   55–64
Yacht                                          cyclists/ pedestrians                                        satisfied
Club/Toms                                                                                                   nor
Reserve                                                                                                     dissatisfied
East Fremantle   The tennis facilities         Seating near courts,                                     0   Dissatisfied    Male    35–39
Yacht                                          more shade
Club/Toms
Reserve
East Fremantle   The views of the water                                 0                               0   Satisfied       Male    45–49
Yacht
Club/Toms
Reserve
East Fremantle   Open, good for sport          Shaded areas tables and                                  0   Neither        Female   45–49
Yacht                                          toilets                                                      satisfied
Club/Toms                                                                                                   nor
Reserve                                                                                                     dissatisfied
East Fremantle   The elevation and view        The pathway needs to         Not really accessible here      Satisfied      Female   50–54
Yacht                                          be widened there are so
Club/Toms                                      many cyclists it can be
Reserve                                        dangerous for walkers
East Fremantle   Watching the tennis           More shaded areas to sit                                 0   Neither        Female   40–44
Yacht                                          in                                                           satisfied
Club/Toms                                                                                                   nor
Reserve                                                                                                     dissatisfied
East Fremantle   Sporting facilities           More seating                                             0   Satisfied      Female   40–44
Yacht
Club/Toms
Reserve
East Fremantle   The tennis facilities         More seating, more                                       0   Neither        Female   35–39
Yacht                                          shade                                                        satisfied
Club/Toms                                                                                                   nor
Reserve                                                                                                     dissatisfied
East Fremantle   The grassed oval              More trees for shade                                     0   Neither        Female   15–19
Yacht                                                                                                       satisfied
Club/Toms                                                                                                   nor
Reserve                                                                                                     dissatisfied
East Fremantle   The sporting facilities       More shade for                                           0   Satisfied       Male    40–44
Yacht                                          spectators
Club/Toms
Reserve
Fish Market      Good part of the river to     Toilets                      Good access                     Satisfied       Male     0
Reserve and      swim in
Success Hill
Fish Market      Kayaking with my              Toilets would be helpful     Good place to get in/ out       Satisfied       Male    15–19
Reserve and      friends                                                    of water
Success Hill
Fish Market      Shallow water for kids        More seats, gas bbqs                                     0   Satisfied       Male    40–44
Reserve and
Success Hill
Fish Market      The space and the quiet       Doggie bins                                              0   Satisfied      Female   30–34
Reserve and
Success Hill
Fish Market      The trees and the view                                 0                               0   Satisfied      Female   35–39
Reserve and      of the water
Success Hill
Fish Market      Close to river                Access to river under                                    0   Satisfied      Female    65+
Reserve and                                    bridge not good for
Success Hill                                   pedestrians
Fish Market      Mix of things to do -                                  0   The jetty is a good place       Satisfied      Female   40–44
Reserve and      playground, paths for                                      to watch river activity
Success Hill     cycling, view of the river
Fish Market      The naturalness of the                                 0   Looks very good for             Satisfied      Female   55–64
Reserve and      area                                                       access and very tranquil
Success Hill

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                     Page 29 of 40
Suggested               Comment on condition            Overall
  Park Name             Most enjoyed                                                                                     Gender   Age
                                                  Improvement                 of river foreshore          Satisfaction
Fish Market      The birdlife               A toilet block                                            0   Satisfied       Male    35–39
Reserve and
Success Hill
Fish Market      Close to my house, nice    Upgrade toilets                                           0   Satisfied       Male    45–49
Reserve and      outlook
Success Hill
Garvey Park      Easy access to the river                              0   I like the new plantings       Satisfied       Male    30–34
                                                                           along it
Garvey Park      Good place to bring the    More parking close to          Seems good                     Satisfied       Male    35–39
                 kids                       the river
Garvey Park      Getting together with      Refreshments                   Good swimming for kids         Satisfied      Female   40–44
                 family
Garvey Park      Food tracks, good                                     0                              0   Satisfied      Female   40–44
                 playground, good toilets
Garvey Park      Proximity to home          Enforce dog rules              Well used                      Very            Male    45–49
                                                                                                          satisfied
Garvey Park      Lots of facilities for a                              0   Quite useable with the         Very            Male    45–49
                 group                                                     beach area                     satisfied
Garvey Park      The outlook to the river                              0                              0   Satisfied       Male    50–54

Garvey Park      Seeing the kids run                                   0                              0   Satisfied       Male    35–39
                 around
Garvey Park      Paths are good for         Have one toilet that is                                   0   Very            Male    30–34
                 wheelchairs                bigger                                                        satisfied
Garvey Park      The playground             There seems to be a            Safe beach for the kids        Satisfied      Female   40–44
                                            drainage issue, puddles
                                            around
JH Abrahams      Close to home and the      Paint toilet block a zip                                  0   Satisfied       Male    40–44
Reserve          water good variety of      line in playground
                 play equipment
JH Abrahams      Shallow water for kite     Get rid of paid parking        No problems for us             Satisfied      Female   30–34
Reserve          surfing
JH Abrahams      Pathway to cycle on        More seats in the shade                                   0   Satisfied        0      35–39
Reserve
JH Abrahams      It is very peaceful here                              0                              0   Satisfied      Female   25–29
Reserve
JH Abrahams      It caters for everyone                                0   Respondent has concerns        Satisfied      Female    65+
Reserve          and provides facilities                                   that as the swan river
                 for many activities and                                   society has been
                 sports especially for                                     absorbed by a larger
                 young people                                              group there is not an
                                                                           adequate amount of
                                                                           attention being given to
                                                                           maintaining the river
                                                                           foreshore and water
                                                                           health
JH Abrahams      There is something for     Clearer signs with                                      0     Satisfied      Female   20–24
Reserve          everyone, its peaceful     important information
                 and scenic
JH Abrahams      Being by the river, the                               0   The water smells in            Satisfied      Female   55–64
Reserve          scenery                                                   certain places along the
                                                                           river
JH Abrahams      Good conditions for        Toilets are a bit old          Looks good                     Satisfied       Male    30–34
Reserve          paddle boarding
JH Abrahams      Looking out on the         Bigger rubbish bins            Its a bit smelly               Satisfied      Female   30–34
Reserve          water
JH Abrahams      Location looking onto      Drink taps more doggie         Looks good                     Satisfied      Female   35–39
Reserve          water                      bags
Jon Tonkin       On the water                                          0   At the moment there is a       Very            Male    55–64
Reserve,                                                                   lot of weed                    satisfied
Preston Point,
East Fremantle
Jon Tonkin       View                       Nature play area                                          0   Very            Male    30–34
Reserve,                                    somewhere                                                     satisfied
Preston Point,
East Fremantle
Jon Tonkin       The ambience of the        Maybe some more bins           Its very accessible now        Satisfied       Male     65+

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                   Page 30 of 40
Suggested               Comment on condition             Overall
  Park Name              Most enjoyed                                                                                     Gender   Age
                                                  Improvement                 of river foreshore           Satisfaction
Reserve,         place                                                     and a good place for kids
Preston Point,
East Fremantle
Jon Tonkin       The new developed area                                0   Like what they have done        Satisfied      Female   35–39
Reserve,         is great                                                  with the beach access
Preston Point,
East Fremantle
Jon Tonkin       Enjoys being by the         Parking                                                   0   Satisfied      Female    65+
Reserve,         water
Preston Point,
East Fremantle
Jon Tonkin       Close proximity to cafe,    Parking, more shade                                       0   Satisfied      Female   25–29
Reserve,         play equipment for all
Preston Point,   ages, nice scenery,
East Fremantle   peaceful on weekday
                 mornings
Jon Tonkin       The peace and quiet                                   0   The revegetation is a           Satisfied       Male    50–54
Reserve,                                                                   good idea but parts are
Preston Point,                                                             struggling
East Fremantle
Jon Tonkin       Access to the water         At the west end (near         There seems a build up of       Satisfied       Male    45–49
Reserve,                                     cafe) need to put some        weed since development
Preston Point,                               sort of barrier to stop
East Fremantle                               people walking on the
                                             sand and eroding it
Jon Tonkin       Easily accessible, play     More shade, more              Likes the addition native       Satisfied       Male     65+
Reserve,         equipment for               public water fountains        flora and fauna
Preston Point,   grandchild                  and showers
East Fremantle
Jon Tonkin       Convenient, beautiful       Open toilets longer                                       0   Satisfied       Male    50–54
Reserve,         river walk                  hours
Preston Point,
East Fremantle
Keanes Point     Cleanliness                                           0                               0   Satisfied      Female    65+
The Esplanade
Keanes Point     The access to the river     Some nature play              Lovely                          Very           Female   40–44
The Esplanade    very good place to bring                                                                  satisfied
                 kids
Keanes Point     Looking forward to                                    0                               0   Satisfied      Female   45–49
The Esplanade    getting on the water
Keanes Point     The outlook                                           0   It’s good here, not so          Very           Female   45–49
The Esplanade                                                              great just a bit further        satisfied
                                                                           down
Keanes Point     Proximity to cafe           Make drinking fountains                                   0   Satisfied      Female   55–64
The Esplanade                                useable for kids
Keanes Point     Shade and tranquillity                            0                                   0   Very           Female   50–54
The Esplanade                                                                                              satisfied
Keanes Point     The trees                   More trees, less grass        Use the river a lot             Satisfied      Female   40–44
The Esplanade
Keanes Point     How clean it is                                       0                               0   Satisfied       Male    30–34
The Esplanade
Keanes Point     Lovely outlook to the                                 0   It’s fine                       Very           Female   15–19
The Esplanade    river                                                                                     satisfied
Keanes Point     Close to river                                        0                               0   Very            Male    55–64
The Esplanade                                                                                              satisfied
Kent Street      The dog off lead area                                 0   Improved                        Very           Female   30–34
Weir                                                                                                       satisfied
Kent Street      The dog area                                          0                               0   Very            Male    40–44
Weir                                                                                                       satisfied
Kent Street      The wildlife and tracks                               0   It has definitely improved      Very           Female    65+
Weir                                                                                                       satisfied
Kent Street      Extensive track areas       Maybe some more                                           0   Satisfied      Female   40–44
Weir                                         doggie bins
Kent Street      The river riding by water   Id signs for plants and                                   0   Very           Female   55–64
Weir                                         trees remove invasive                                         satisfied
                                             species

Swan Canning Riverpark Visitor Satisfaction Survey - Yardstick 2018-19                                                    Page 31 of 40
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