Vodacom Managed Hosted Backups

Managed Hosted Backups

                    Vodacom Managed Hosted Backup - Overview 2014
Robust Data Protection for your Business Critical Data

Enterprise class Backup and Recovery and Data Management on Diverse Platforms

Vodacom’s Managed Hosted Backup offers enterprise data protection for both physical and virtual platforms
and provides backup and recovery from disk, tape or snapshots with support for both VMware and Hyper-V
virtual machines as well as for dedicated infrastructure hosted in our world class data centres.

Our Managed Backup solution offers clients high-performance, backup and recovery for business-critical
databases, applications, files and folders with built in optimised de-duplication and compression affording the
customer reliability, scalability and performance with cost efficiencies all included in a single comprehensive

Data is replicated in a de-duplicated format and encrypted in transit and at rest. The process is completely
automated according to pre-defined replication policies. WAN optimisation and efficiencies with de-duplication
on both source and destination offers savings on bandwidth and storage costs.

Built on a rugged Telco grade platform, Vodacom is able to accommodate large capacity database backups
at high ingest rates and with very efficient bandwidth utilisation. This results in fast and reliable backup and
recovery. This optimised option is specific for customers requiring high speed backup and recovery but also
needing a cost effective long term offsite data retention solution for compliance reasons. Data can be stored
on disk, replicated to secondary disk and then further spun off to tape for offsite storage and long term

Vodacom’s Managed Hosted Backup self-serviceability

Customers can now manage their own backup environment through a user friendly self-management portal
that allows customers to browse virtual and physical machines that are owned and hosted, and presented
in an index format within the self-management portal. Customers can now dynamically protect their own
servers and schedule backups according to the 3 policy options offered. Customers also have the ability to
restore snapshots, files and folders without having to log a call to Vodacom CSOC in order to initiate a restore.
Customers can also download their own reports via the self-management portal. Reports on protected
machines, backup success rates, capacity usage and more available.

The portal offers customers flexibility, self-management capability and visibility.

                                   Vodacom Managed Hosted Backup - Overview 2014
Features                                                                                                            Support for Virtual Machines and Snapshot Backups

Operating Systems                                                                                                       Supported Virtual Infrastructure
• Microsoft                                                                                                             •   Support for both VMware and Hyper-V.
• Linux
• Unix
                                                                                                                        Image and Data Recovery
Files, directories, systems states, other meta data. Files can be protected even when open and in use.
                                                                                                                        •   Virtual machines can be booted directly from backup disk. This ensures immediate recovery with minimal
Databases and Applications                                                                                                  performance impact. The virtual machine can thus be in operation whilst the restore of the snapshot
•     Integration with relational databases, big data, messaging, application, including IBM DB2, IBM Informix,             image to primary storage is in progress.
      IBM Lotus Domino, Microsoft Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server,
      Microsoft SQL Server, Oracle, SAP HANA, SAP R/3, SAP Sybase, and other.                                           •   Restoration of data to primary storage is initiated through the self-management portal.
•     Transactional consistency and log truncation is preserved during backup.                                          •   Snapshots from different points in time can be restored – based on the RPO package selected.
                                                                                                                            (See below for packages)
Storage systems
                                                                                                                        •   When the snapshot restore is initiated through the backup self-management portal, the Vodacom backup
•     Data is protected at storage level by integration with snapshot, replication and NDMP facilities on storage
      systems. The Network Data Management Protocol overcomes the need to mount NAS volumes in order to                     engineer will approve the restore request. This is needed for the restore to proceed. Notification to the
      backup and restore.                                                                                                   engineer is facilitated via automated email, making the approval process instant and mitigating delays but
                                                                                                                            ensuring that Performance is optimised and is maintained for all customers on the platform.
Optimisation and acceleration
                                                                                                                        •   The image is restored to the primary storage that’s attached to the virtual platform, but does not overwrite
•     Only changed blocks are backed up after the initial backup. These changes are merged with the original full           the old image but is rather restored to an alternate location.
      backup to offer a complete full recovery but affecting less usage of storage, which in turn offers the customer
      savings.                                                                                                          •   True image restore increases recovery speed by preventing obsolete data from being restored.
•     Intelligent source and target de-duplication can shrink backups by as much at 90%, significantly reducing             Application consistent backups ensure faster restores by eliminating the need for database consistency
      storage requirements.                                                                                                 repairs.
•     Further compression is then effected resulting in reduced traffic over the network and faster backups and
                                                                                                                        •   Files can be restored without the need to mount and browse an entire Virtual Machine. Backups are
                                                                                                                            agentless at image level, the complete contents being visible and indexed for restore. A backup agent is
Networking                                                                                                                  required for file and folder restores.

•     The Hosted Managed Backup platform connects directly to our public cloud virtual server platform –
                                                                                                                        Granular Recovery
      Vodacom Virtual Hosting via high speed fibre links, enabling high speed recovery. High speed links can be
      facilitated for customers with private cloud platforms that require a Managed Hosted Backup solution.             •   Granular Recovery technology indexes the contents of data, making it easy to restore select items without
                                                                                                                            restoring the whole backup.
                                                                                                                        •   Restores of email, documents and objects are possible.
•     Data is encrypted at the source with AES 256-bit encryption before it traverses the network.
                                                                                                                        •   File contents can also be restored from a Virtual Machine backup without first recovering and mounting
Cloud Platforms                                                                                                             the entire virtual machine.
•     Integration with VMware allows for protection of the metadata catalogue that defines the virtual data centre
      and relationships between the vm’s and their virtual applications.                                                Bare metal restores and Physical to Virtual Backup and Restores
•     Snapshots are orchestrated, and catalogued. Snapshots are written to and can be retrieved from disk or            •   Bare metal restores eliminate the need to reinstall an OS or configuration of a server.
•     By scheduling snapshots frequently, eliminating data loss, improved recovery point objectives can be              •   Recover your physical server to a virtual environment with physical to virtual image conversion
      achieved.                                                                                                             functionality.

                                                                                                                                                           Vodacom Managed Hosted Backup - Overview 2014
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Disaster Recovery and Compliance                                                                              Standard Backup Data Retention Schedule

For Disaster Recovery                                                                                             Vodacom manages automated daily incremental backups, weekly full backups and monthly full backups.
                                                                                                                  Server data being backed up will move from disk to tape.
•     Replicates to another offsite storage pool.
•     WAN optimisation ensures speedy transfer of data.                                                           Tape media with client data is securely sent to Metrofile for offsite storage, in accordance with the customer’s
                                                                                                                  business continuity requirements. Alternate offsite arrangements can also be made if required.
•     Controls the flow of packets.
•     Check some at destination to ensure all data is replicated.                                                 In the event of data loss or a disaster, hosted clients are able to restore up to 7 days of data from disk.

                                                                                                                  Should data older than 7 days be required, Vodacom will make such available by recalling offsite tapes if
Transfer speed approximations
•     100 GB replication uses 1 Mbps of the replication WAN or LAN link.
•     1 TB replication uses 10 Mbps of the replication WAN or LAN link.
                                                                                                                  Backup Schedule
•     5 TB replication uses 50 Mbps of the replication WAN or LAN link.
•     The approximations in the examples above may vary based on data type transferred. Factors that could                   Backup Type                               Media                               Location
      influence transfer rates are data type, storage growth rates and rate of change.
                                                                                                                           Daily Data Backup                          VTL Disk                       Vodacom Data Centre
•     It enables fast and scalable data recovery as backup images are available for immediate recovery from              Weekly Data Backup                             LT04                                Offsite
      any replicated location, with minimised bandwidth cost impact as data is compressed and de-duplicated
      in transit.                                                                                                        Monthly Data Backup                            LT04                                Offsite

Supported Disaster Recovery Architectures – Customer Specific Solutions quoted on scope
•     Tier 1
                                                                                                                  Backup Packages
      Backup to disk, replicate to secondary disk and then offload to tape.
      1TB primary disk – 1TB secondary disk (retained for a month).                                                 Backup Packages                                                                  Monthly Recurring - per GB
      (1 TB native tape for a year).
•     Tier 2                                                                                                       PLATINUM APPLIANCE:
      Backup to disk, replicate to secondary disk.
                                                                                                                   Appliance to be taken in conjunction with either Gold, Silver or Bronze                        SQ
      1TB primary disk – 1TB secondary disk (retained for a month).
                                                                                                                   licensing options.
•     Tier 3                                                                                                       RPO and Retention based on agreed scoping document signed by
      Backup to disk only.                                                                                         Vodacom and Customer.
      1TB primary disk only.

•     Vodacom Managed Hosted backup helps customers archive and retain data in accordance with
      regulations, audits or compliance in a cost effective manner using storage lifecycle policies.               1 Year Retention: 12 x Monthly,(tape) 4 x Weekly (tape) and 7 x Daily                       R 14.00
•     When on disk, the search and hold functionality helps customers find the relevant data needed for
                                                                                                                   RPO: 6 Hours (4 backups per 24 hrs).
      litigation and puts a hold on the retention policy to prevent data from being expired or removed from the
      storage lifecycle.                                                                                           RTO: 1 hour per 100GB for Snapshot Restores from disk.
                                                                                                                   Snapshots or dedicated backup.
•     Data retention policies can be met by storing media in secure offsite storage facilities.

                                                                                                                                                     Vodacom Managed Hosted Backup - Overview 2014
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Standard Backup Data Retention Schedule (continued)


    1/2 Year Retention: 6 x Monthly, 4 x Weekly and 7 x Daily.
                                                                                          R 12.00
    RPO: 12 Hours (2 backups per 24 hrs).
    RTO: 1 hour per 100GB for Snapshot Restores from disk.
    Snapshots or dedicated backup.


    1 Month Retention: 1 x Monthly, 4 x Weekly, 7 x Daily.
                                                                                          R 10.00
    RPO: 24 Hours (1 backups per 24 hrs).
    RTO: 1 hour per 100GB for Snapshot Restores from disk.
    Snapshots or dedicated backup.

    Extended Retention                                                              Non-Recurring Fee

    Disaster Recovery – Tape Media 8TB.                                             R 3200.00 per tape
                                                                                estimated pricing – quote
                                                                                to be provided at the time
                                                                                       of ordering.

    Once Off Charge                                                                 Non-Recurring Fee

    Setup                                                                                R 3000.00

•     Scalable backups, offline storage, fast retrieval.
•     Unified backup, de-duplication, with support for VMWare and Hyper-V.
      Recovery in minutes or restore just a file with granular recovery technology.
      Consolidates and protects data in hybrid environments.
                                                                                                             Business Rules
•     Encryption for security.
•     Multiplexed backup jobs for maximum performance.
•     De-duplication at source and destination for cost savings.
•     Quickly and easily locate needed information with enhanced search functionality.

                                                                                                                        Vodacom Managed Hosted Backup - Overview 2014
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Business Rules for Vodacom Managed Hosted Backup

    •   Vodacom Managed Hosted Backup is available in Midrand, CPT and Durban.                                           •   Customers will be informed via email that their storage limit has been reached with the recommendation
                                                                                                                             to increase. Failing customer action in increasing such storage, Vodacom will not be held responsible for
    •   Offsite storage of backup tapes available in CPT and JHB only. Durban backup to disk only.                           failed backups for this reason.

    •   The Managed Hosted Backup Infrastructure is supported by Vodacom, Standard infrastructure SLA’s                  •   Licensed storage upgrades are allowed during the contract period.
                                                                                                                         •   Downgrades from Gold to Silver or Silver to Bronze license options will be allowed in the contract term.
    •   Vodacom will ensure that the infrastructure is managed and remains up to date.
                                                                                                                         •   Downgrades of backup storage are not allowed during the contract term.
    •   The RTO of 1 hr per 100 GB is applicable to Snapshot restores only.
                                                                                                                         •   Storage upgrade options are limited to 5 upgrades or downgrades per year.
    •   Vodacom have selected the best quality tape for extended storage lifecycle.
                                                                                                                         •   Platinum Device Downgrades are NOT allowed. Full contract terms apply to the appliance.
    •   Tapes for each year of additional storage will need to be procured in advance. At the end of term, these
        tapes will be given to the customer and owned by the customer. Tape restore guarantee for retention              •   Support is provided via the CSOC on a 24X7X365 basis
        periods of over 1 year cannot be guaranteed. Vodacom have selected the best quality tape for extended
        storage lifecycle.                                                                                               •   Reports are available via the backup as a service portal. Customers may also request that certain reports
                                                                                                                             are mailed to them on a monthly basis. This forms part of the fully managed nature of this solution.
    •   When managed backup is taken in conjunction with Vodacom Virtual Hosting, the contract term will
        be month to month. This is only applicable to the Gold, Silver and Bronze license options. This is not           •   Proactive monitoring and support to the platform will be provided by Vodacom CSOC.
        applicable to the Platinum option. If the Platinum option (appliance is taken then the full contractual period
        is applicable with no exceptions.                                                                                •   Customer changes are logged via an auditing process. Vodacom will not be held responsible for changes
                                                                                                                             performed by the customer via the Backup as a service portal.
    •   Vodacom Managed Hosted Backup will be available on 12, 24, 36 and 60 month contracts.

    •   Service fees are pro-rated.

    •   A once of installation charge per customer will apply.

    •   Services will continue month on month at expiry of the contract unless otherwise notified. 3 months
        notification of termination of contract is required.

    •   At renewal of contract, new rates will apply.

    •   The customer will be limited to backup GB limits in accordance with the signed proposal and limited to the
        package procured.

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Vodacom Managed Hosted Backup - Overview 2014
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