Y'ello Welcome to MTN. Here's everything you need to know about SA's Bozza network.
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Y’ello Welcome to MTN. Here’s everything you need to know about SA’s Bozza network. 1
Table of Contents
Simply click on the section to navigate to the respective page.
1. The MyMTN app 1
2. Usage limits 2
3. How to read your bill 3
4. International calling 5
5. International roaming 6
6. Device insurance 8
7. Recharging 9
8. MTN Loyalty programme 11
9. MTN Play 12
10. SIM swap 13
11. MTN after sales and subscriber T’s and C’s 15
12. Contact info 16
Click on this icon on any page to navigate back to this table of content -
The MyMTN app
Be in control of your account at all times with all
the basics at your fingertips on our MyMTN app.
Buy voice and View Monitor
data bundles balances spending
Manage your Make Manage
usage limit payments your accounts
Download the free app from Google Play or the App Store by searching for MyMTN
1
Usage limits
Stay in control of your spend
Your usage limit manages the airtime, SMS’s or data available beyond your
subscription or recurring bundles. Set your usage limits to prevent a shock when
your bill arrives, and to avoid the hassle of recharging. There are two limits to set:
1. As the primary account holder
Account Holder Usage Limit (AHUL) – This is what you set to control all the lines
under your account. You can change your limit by going into any MTN store or
contacting our call centre on 136 from your MTN sim, or on 083 136 from other
networks. You can also change your limit by heading to my MTNContract.
2. As the subscriber
Subscriber Usage Limit (SUL) – This gives you more control of how much you spend
on each specific line under your account. This amount can’t exceed the limit set by the
account holder. You can change your limit on the MyMTN app or by dialling *136*5#.
Reached your limit?
Don’t worry, the Bozza network has you covered. Here’s what to do if
you reach your SUL limit:
• Increase your usage limit via the MyMTN App or dial *136*5#
• Recharge with bundles. For more info, head here.
2
How to read
your bill
How to read your MTN
Dear Customer
Every month you’ll receive a statement which gives you an overview of your account,
Your new MTN bill has arrived.
Quick
as well as an invoice andwith
easy steps
theondetails
how to readof
yourthe
bill: month’s spend.
A tax invoice is
issued for every
For every primary mobile
primary mobile
number you have on your
number you have
on your account.
TAX INVOICE
Mobile Telephone Networks (Pty) Limited CUSTOMER CARE ENQUIRIES
account, you receive a tax 216 14th Avenue, Fairland, Roodepoort, 2195
Private Bag 9955, Cresta, 2118 Tel: 135
Tel: +27(0)83-1-808
Tel: +2783135
808 (free from MTN cellphone)
invoice.
MTN Reg. No.: 1993/001436/07
VAT Registration No.:
VAT Registration No.: 4630140434
4630140434
E-mail: customercare@mtn.co.za
Website: www.mtn.co.za
These are our
COPY
In this section
This is the billing customer care details.
you can find
details relating to
address that MTN has
your: MTN Account
on file for you. If this Mr PeterName
Sample Engelbrecht VAT REG.NO.:
VAT REG. NO.: Number; Mobile
is incorrect or needs
Here’s your billing to be updated please
Mister
SamplePName
1 Station
Engelbrecht
StationalRoad
Road INVOICE NO.:
INVOICE NO.: E386775040
E703109678
Number for which
this Tax Invoice is
give MTN a call on Rosslyn
Rosslyn
address. If it’s wrong or 809 (free from your Pretoria
Pretoria
ACCOUNT NO.:
ACCOUNT NO.: A1810000
A5397048 being generated
MTN phone). South Africa
Africa INVOICE DATE:
INVOICE DATE: 21/10/2014
11/02/2018
and most Here are your
needs to be updated, 0180 importantly
CELLPHONE NO.:
NO.: 081
XXX223
XXX2233
XXXX
personal details.
your Invoice Date.
please give us a call on NAME:
NAME: Peter
SampleEngelbrecht
Name
135.
R149
R149CHG+(250MB FOR
CHG+(250MB FOR
24MTHS
24MTHS) ) DATE
DATE TRANSACTION
TRANSACTION AMOUNT
AMOUNT
Standard Services currently 21/10/2014
21/10/2014 CALL
CALLCHARGES
CHARGES 66.78
66.78 This table gives
available on your package:
21/10/2014
21/10/2014 MULTI
MULTIMEDIA
MEDIAMESSAGE
MESSAGE 1.58 you a breakdown
BASIC DATA
BASIC DATA AND
AND FAX
FAX
21/10/2014
21/10/2014 SHORT
SHORTMESSAGE
MESSAGE 18.48
18.48 of the once-off,
BASIC TELEPHONY
BASIC TELEPHONY 21/10/2014
21/10/2014 PACKET
PACKETSWITCHED
SWITCHEDDATA
DATACALLS
CALLS 0.04
0.04 This is a breakdown of the
recurring, usage
CALLING
CALLING LINE
LINE IDENTITY
IDENTITY 21/10/2014
21/10/2014 250MB
250MBBUNDLE
BUNDLEDISC
DISC -51.75
-51.75 charges and
Broadband
Broadband 250MB
250MB 21/10/2014
21/10/2014 BROADBAND
BROADBAND250MB
250MB 51.75
51.75 once-off and recurring
discounts where
This section provides 21/10/2014
21/10/2014 BLACKBERRY
BLACKBERRYINTERNET
INTERNETSERVICE
SERVICEHIGH
HIGH 51.75
51.75 applicable.
you with information
PROMO
PROMO SERVICE
MOBILE
SERVICE FEE
FEE
MOBILE ORIGINATING
ORIGINATING SMS
SMS
21/10/2014
21/10/2014 CALL
CALLLINE
LINEIDENTITY
IDENTITYMONTHLY
MONTHLYFEE
FEE 7.89
7.89 usage and charges.
These charges
relating to your 21/10/2014
21/10/2014 SERVICE
SERVICEFEE
FEEITEMISED
ITEMISEDBILLING
BILLING 18.86
18.86 are excluding
package details ADDITIONAL SERVICES
SERVICES 21/10/2014
21/10/2014 CLI
CLI MONTHLY
MONTHLYDISCOUNT
DISCOUNT -7.89
-7.89 VAT.
This is where you’ll find and additional YOU HAVE LISTED:
LISTED:
21/10/2014
21/10/2014 MTN
MTN750
750SUBS
SUBSFEE
FEE 657.89
657.89
services you have BIS
BIS 21/10/2014
21/10/2014 PROMO
PROMOSERVICE
SERVICEFEE
FEE 130.70
130.70
info on your package, subscribed to. CONFERENCE CALLING
CONFERENCE CALLING
PACKET SWITCHED
PACKET SWITCHED DATA
DATA
TOTAL EXCLUDINGVAT
TOTAL EXCLUDING VAT 946.08
946.08 This is total transaction
as well as any additional ALLOW
ALLOW INTERNATIONAL
INTERNATIONAL
The Total Excluding
VAT is the sum of
ROAMING
ROAMING VAT
VAT AT 14.00%
14.00% 132.46
132.46 amount with tax included.
the transactions
services you’ve ALLOW
ALLOW INTERNATIONAL
INTERNATIONAL
DIALLING
DIALLING
TOTAL
TOTAL RR1078.54
1078.54 listed in the above
table.
subscribed to. ITEMISED
ITEMISED BILLING
LTE
LTE VAS
BILLING
VAS SERVICE
SERVICE
LAST SIX BILLING PERIODS VAT is applied at
MMS
MMS
14%
VOICE
VOICE AND
AND FAX
FAX MAIL
MAIL 04-2014
04-2014 05-2014
05-2014 06-2014
06-2014 07-2014
07-2014 08-2014
08-2014 09-2014
09-2014 These are your
Unless a query is raised in The total amount
respect of the contents of this
bill within 30 days from the date
R 1067.51
1067.61 R 1141.55
1141.55 R
R 1229.19 R
R 1960.27 R 1777.03
1777.03 R 1384.28
1384.28 is the sameinvoices from the last
thereof, the contents shall be amount carried
deemed to be correct.
AVERAGE SPENT R 1426.65 six months as well as
forward to the
statement page.
Please note all disputes which
have not been resolved by
MTN may be referred to the
your average spend.
Ombudsman at info@lemao.co.
za and or 083 209 2677 / 083
Here you can find your Invoice charges for the last 6 months. MTN has
209 2678 gone a step further and calculated your Average Spend over the 6
month period.
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Uncapped Data neatly packaged with the latest handsets and lifestyle
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>>>>>
Here are MTN’s MTN
MTN Bank
Bank Details: ABSA Bank, Account No.: 4063304150, Branch Code: 632005 Please take note
MOBILE TELEPHONE
MOBILE TELEPHONE NETWORKS
NETWORKS (PTY)
(PTY) LTD
LTD IS
IS LICENSED
LICENSED AS
AS A
A FINANCIAL
FINANCIAL SERVICE
SERVICE PROVIDER
PROVIDER -- Licence
Licence No:
No: 44774
44774 Page 1 of 1 of the MTN Bank
banking details. Terms and
Conditions can
details.
be found on
the reverse
side of this
page.
3
How to read your MTN
Dear Customer
Your new MTN bill has arrived.
Quick and easy steps on how to read your bill:
A tax invoice is
issued for every
primary mobile
number you have
on your account.
TAX INVOICE
STATEMENT
Mobile Telephone Networks (Pty) Limited CUSTOMER CARE ENQUIRIES
216 14th Avenue, Fairland, Roodepoort, 2195 Tel: +27(0)83-1-808
Tel: +2783135
Private Bag 9955, Cresta, 2118 Tel: 135
808 (free from MTN cellphone)
MTN Reg. No.: 1993/001436/07
VAT Registration No.:
VAT Registration No.: 4630140434
4630140434
E-mail: customercare@mtn.co.za
Website: www.mtn.co.za These are our
COPY
In this section
This is the billing customer care details.
you can find
Here’s your billing address that MTN has
details relating to
your: MTN Account
on file for you. If this Mr PeterName
Engelbrecht
address. If it’s wrong or
is incorrect or needs
Sample
Mister
SamplePName
Engelbrecht
VAT REG. NO.:
NAME: Sample Name
Number; Mobile
Number for which
to be updated please 1 Station
StationalRoad
Road INVOICE NO.: E386775040
needs to be updated, give MTN a call on Rosslyn
Rosslyn
EMAIL:
ACCOUNT NO.:
samplename@domain.co.za
A1810000
this Tax Invoice is
being generated
809 (free from your Pretoria
Pretoria ACCOUNT NO.: AXXX XXXX
please give us a call onMTN phone). South Africa
Africa INVOICE DATE:
FAX NO.:
21/10/2014
and most
importantly
Here are your
0180
135. CELLPHONE NO.:
CONTACT NO.:
081 223 2233
personal details.
your Invoice Date.
NAME: Peter Engelbrecht
BANK: Bank name
CREDIT LIMIT: 15000.00
R149 CHG+(250MB FOR
24MTHS ) DATE TRANSACTION AMOUNT
Standard Services currently 21/10/2014 CALL CHARGES 66.78
available on your package:
DATE DETAILS REF. NO. TRANSACTION DEBIT CREDIT BALANCE This table gives
21/10/2014 MULTI MEDIA MESSAGE 1.58 you a breakdown
BASIC DATA AND FAX 21/09/2014 Opening Balance -21165.38
21/10/2014 SHORT MESSAGE 18.48 of the once-off,
BASIC TELEPHONY 30/09/2014 0692009630 REFUND 23122.47
21/10/2014 PACKET SWITCHED DATA CALLS 0.04 recurring, usage
CALLING LINE IDENTITY
01/10/2014
21/10/2014
21/10/2014
0113594009
250MB BUNDLE DISC
E386775040
SCD741 Payment
835974477 Invoice 1078.54
806.07
-51.75 charges and This table shows
Broadband 250MB 21/10/2014 BROADBAND 250MB 51.75 discounts where
This section provides PROMO SERVICE FEE
21/10/2014
21/10/2014
21/10/2014
E386775041 737548800 Invoice
BLACKBERRY INTERNET SERVICE HIGH
E386775042 784226065 Invoice
289.00
566.30
51.75 applicable. the following:
you with information 21/10/2014 CALL LINE IDENTITY MONTHLY FEE 7.89 These charges
relating to your
package details
MOBILE ORIGINATING SMS
ADDITIONAL SERVICES
21/10/2014
21/10/2014
Closing Balance
SERVICE FEE ITEMISED BILLING
3084.86
18.86 are excluding1. Your opening balance
21/10/2014 CLI MONTHLY DISCOUNT -7.89 VAT.
and additional
services you have
YOU HAVE LISTED:
90 DAYS
21/10/2014
OVERDUE
MTN60
750DAYS
SUBS FEE
OVERDUE
30 DAYS CURRENT DEBIT
ORDER TOTAL 657.89 (which is the amount
BIS 21/10/2014 PROMO SERVICE FEEOVERDUE BALANCE DATE OUTSTANDING
130.70
subscribed to. CONFERENCE CALLING
0.00 0.00 1151.02 1933.84 1st or next R 3084.03
brought forward from
working day
PACKET SWITCHED DATA TOTAL EXCLUDING VAT 946.08 The Total Excluding
ALLOW INTERNATIONAL VAT is the sum ofthe previous month).
ROAMING VAT AT 14.00% 132.46 the transactions
listed in the2. Payments which
ALLOW INTERNATIONAL
above
DIALLING
TOTAL R 1078.54
ITEMISED BILLING table.
LTE VAS SERVICE
LAST SIX BILLING PERIODS
you’ve made toward
VAT is applied at
MMS
VOICE AND FAX MAIL 04-2014 05-2014 06-2014 07-2014 08-2014 09-2014
14% your account
Unless a query is raised in
respect of the contents of this R 1067.61 R 1141.55 R 1229.19 R 1960.27 R 1777.03 R 1384.28 is the same
3. Invoices
The total amount
bill within 30 days from the date
thereof, the contents shall be amount carried
deemed to be correct. forward to the
AVERAGE SPENT R 1426.65 statement page.
Please note all disputes which
have not been resolved by
MTN may be referred to the
Ombudsman at info@lemao.co.
za and or 083 209 2677 / 083 Here you can find your Invoice charges for the last 6 months. MTN has This table shows:
209 2678 gone a step further and calculated your Average Spend over the 6
month period. 1. Overdue payments
2. Your most recent
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Uncapped ratesneatly
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Make calls to loved ones in the UK, USA, Germany,
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4. Your total outstanding
network. MTN
MTN Bank
Bank Details: ABSA Bank, Account No.: 4063304150, Branch Code: 632005 Please take note
balance
MOBILE TELEPHONE
MOBILE TELEPHONE NETWORKS
NETWORKS (PTY)
(PTY) LTD
LTD IS
IS LICENSED
LICENSED AS
AS A
A FINANCIAL
FINANCIAL SERVICE
SERVICE PROVIDER
PROVIDER -- Licence
Licence No:
No: 44774
44774 Page 1 of 1 of the MTN Bank
Terms and details.
Conditions can
be found on
the reverse
side of this
page.
If you’d like your bill delivered to you by MMS or email rather than the post,
let us know via the MyMTN app or our call centre on 135.
4
International Calling From time to time, you’ll need to chat to someone overseas. When that time comes, you’ll be good to go straight away, because International Calling is automatically enabled on all MTN contracts. If you make international calls often, you can get lower rates by buying an MTN International Calling Bundle for R30 or an International Calling Subscription for R5 per month. Head here for more info, or dial *135*2# for international calling rates and *135*2*427# for bundle information. 5
International
Roaming
To make calls, use data or send an SMS while you’re out of the country, you’ll need
to activate International Roaming, which is really easy to do. We’ve partnered with
600 other networks all over the world to make sure you never have to worry about
staying connected while you’re on holiday.
Before we show you how to activate International Roaming, here’s a list you’ll need
to tick before you get started:
International Roaming checklist
Contact us two weeks before you leave to set up your roaming.
You might have to pay a deposit. This will depend on your contract and
your payment history. Once International Roaming is activated you can
switch data roaming on/off by dialling *135#.
If you want to use the internet on your travels, check that your destination
has an MTN International Roaming partner with data services, knowing that
charges are different for each operator. Go here for more info. If you have
an LTE device and there is no LTE coverage in the country you’re visiting,
you need to manually change the network to 3G or lower on your device.
6
Double check the call, data and SMS rates in the country you are visiting to
avoid any surprises when the bill comes. To do this, dial *135# and select
Roaming Service or visit the website. Roaming usage is billed separately
and you may request roaming billing information from the call centre.
This is how to set yourself up for the
different kinds of International Roaming:
International Roaming for calls
Step 1 Find out if there’s an MTN partner in the country you’re visiting.
Step 2 Activate International Roaming before you leave SA.
You can do this by:
• Dialling *135#
• Getting in touch with the call centre at 135 from an MTN number,
or at 083135 from any other number
• Heading to an MTN store
Step 3 Enjoy your holiday!
How to activate International Roaming for SMS only
Step 1 Deactivate your calls and data to save yourself from being
charged any costs you weren’t expecting.
Step 2 Activate SMS Roaming by dialling *135# before you leave SA
When you arrive at your destination, your phone will connect to a local network.
If it doesn’t happen automatically, check your phone settings and choose a network.
When you get back home, you need to deactivate the service by dialing 135 again.
It’s a quick call to make and you’ll be back on the MTN network in no time.
7
Device
Insurance
Do the Bozza thing
Sign up for MTN Device Insurance today, and get covered. everywhere you go.
Devices can only be insured within 30 days from the date of purchase.
All risk cover from just R37.33 per month
Liquid and accident cover from just R24.72 per month
Repair only cover from just R18.41 per month
Claims
In the unfortunate event that your phone is lost, stolen or damaged, download a claim
form here or visit an MTN store for help. For lost or stolen devices, please ensure that
the device is blacklisted and reported to the South African Police Service within 48 hours,
and that all claim documentation has been submitted within 30 days of the incident.
To apply for device insurance, submit a claim or for any additional info, go in store,
visit mtn.co.za, email mtninfo@pinnaclemarketing.co.za, or call 083 123 6084
T&C apply. Cover will commence as soon as you receive an approval confirmation SMS. In the event of a claim, you will receive
authorisation within 24 hours. Repairs will be completed and the device delivered back to you within 7 days, free of charge. *Devices
can only be insured within 30 days from the date of purchase. Insurance policy Terms and Conditions apply. MTN Device Insurance is
underwritten by Guardrisk Insurance Company FSP: 75. All advice and intermediary services are provided by Pinnacle Marketing (Pty)
Ltd FSP: 15017. MTN (PTY) LTD is an authorised Financial Service Provider FSP: 44774.
8Recharging
Avoid out-of-bundle rates. Top up your package
with data and airtime, anytime, anywhere.
Head here to find out how to:
Buy Buy Do Me2U
airtime bundles transfers
Convert airtime Load
into bundles a voucher
9Top up the data on your router or modem sim
You can purchase data by:
• Heading to the MTN Online Shop
• Dialling *136*10# for MTN Eazi recharge
• Using your bank
ABSA – *120*2271#
CAPITEC – *120*3279#
FNB – *120*321#
Nedbank – *120*001#
Standard bank – *120*2345#
Or you can recharge via the MyMTN app
Buy a top up voucher at any MTN store or participating retailer. Log onto
the MyMTN app, go to ‘airtime’ and click on ‘recharge for a friend’. Enter the
pre-bought voucher code and the router cell phone number. Easy, right?
If you have airtime on the router/modem sim, connect your handset to the
router WiFi. Start up the MyMTN app and when asked for your login details,
enter the router/modem cell phone number.
10MTN Loyalty
Programme
As an MTN Loyalty member, you earn one point for every R1 spent on
your MTN SIM. Use your points to:
Get Get Load
Airtime Data SMSs
Transfer points Play music Donate to
to a friend or games a cause
And if you’re feeling lucky, use your loyalty points to enter competitions and
stand a chance to win great prizes.
Dial *136*9*1*Your ID number# to join MTN Loyalty for free.
11MTN Play
Make the most of the digital entertainment world with MTN Play. Stream the best local
and international music and video content, take part in multiplayer tournaments and
enjoy unlimited game downloads all from the palm of your hand.
Music News Games
Entertainment Apps Love and Life
Visit www.mtnplay.co.za
12SIM swap
There are a few situations in which you’d need to do a SIM swap, and it’s worth
a little effort if it means keeping the same cell phone number. Here’s what to do if:
Your SIM is lost or damaged
Step 1 Call 135 to suspend your number.
Step 2 Go to your nearest store with your ID book for a replacement SIM.
Your SIM is stolen
Step 1 Call 135 to suspend your cell phone.
Step 2 Ask our customer service agent for the ITC number while you’re on the line.
Step 3 Provide your device’s serial/IMEI number to have it blacklisted –
most devices’ IMEI numbers can be checked by dialling *#06#.
Step 4 Report the loss or theft to the South African Police Service
(SAPS) with your ITC number.
13Step 5 If you’re covered by MTN Insurance, call 083 123 6084 to lodge a claim
with your SAPS case number.
Step 6 Submit a completed online insurance claim form.
Step 7 Go to your nearest store with your ID book for a replacement SIM.
Your SIM is being upgraded
Whether you’re upgrading to an LTE SIM card or need to change your current SIM
to the nano or micro size, a SIM swap is simple enough. You’ll need the SIM you’re
upgrading from to be active in order to receive an SMS on your old number.
Step 1 Buy an MTN SIM card from an MTN store or participating outlet.
Step 2 Bear in mind that you don’t have to RICA this new SIM card to
continue with the SIM swap.
Step 3 SMS ‘Swap’ from your current (old) SIM to 44770.
Step 4 You will receive a One Time Pin (OTP) which is valid for 15 minutes –
try to save it or write it down!
Step 5 Next, from your current (old) SIM, SMS ‘Swap’ and *new SIM number*OTP#
to 44770. Your new SIM number can be found on your new SIM card pack.
Step 6 Once your existing (old) SIM stops working, insert your new SIM card into
your handset and turn it on.
Step 7 Your device is now ready to use with your new SIM card! If you experience
any issues, please contact us on 135 or visit your nearest store.
For more information, head here.
14MTN after sales and subscriber T’s and C’s Device repairs If your device is faulty or accidently damaged, we have six repair centres around SA to make sure you get the finest and fastest service. Click here for the T’s and C’s, or here for FAQ’s. If you have a query about repairs while your device is still under warranty, contact our Technical Contact Centre by calling 0839000349 or emailing HVRCRepairs@mtn.co.za. Subscriber terms and conditions Keep up to date with our latest T’s, C’s and small print here. 15
Connect with us
We’d love to hear from you. Get in touch with
us on these numbers and email addresses,
or on the MyMTN app.
Service Coverage
135 135
customercare@mtn.co.za coverage@mtn.co.za
Business (SME’s) Sales
135 083 123 3667
809@mtn.co.za
Now that you have everything you need to know about
your new MTN contract, we’ll leave you to it.
Welcome to the bozza network!
16You can also read
