Your municipality, their interests - eSolutionsGroup
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Your municipality,
their interests.
ABOUT CITIZEN PORTAL
One-stop, tailored
municipal content.
Give residents a personalized online experience
with a single sign-on dashboard that brings all the
municipal information they care about into one
convenient place. From individual property tax and
utilities data to emergency alerts, snow removal
updates and personalized event recommendations,
it’s the experience today’s citizens demand.
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CITIZEN PORTAL - A GHD Company 2021
How it works.
STEP ONE
All about that base.
1 Personalized to your citizens. Unique to their location. Fully loaded with a base you
can build off of. The portal is the first stop in building a fully online experience. It uses
existing user data to create an approved municipal dashboard with content to engage
citizens with their community.
Dashboard, Notices, Sign Up, Content News, Alerts and Meetings and
My Account Widget Emergency Notices Events
Integrating with your existing Allows administrators to build Display news articles or Display events based on user
website’s look and feel, the a widget that contains content notifications, with the ability to preferences or location, with
dashboard is customizable, and calls to action when a user push to users via email, SMS or pop-up notifications and the
allowing users to create a logs in. other Progressive Web Apps. ability to push to users via
tailored experience. email, SMS or other Progressive
Web Apps.
STEP TWO
Add your widgets.
2 With Citizen Portal, you can add as many widgets as you’d like, creating a
tailored experience. See some you may want later? You can add in new widgets
as your city grows! List of all available widgets can be viewed on the next page.
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2021 CITIZEN PORTAL - A GHD Company
Explore the widgets.
Property Taxes Utilities Road, Sidewalk and Trail Snow Removal and Events
Integrate to your tax system’s Connect to your utilities from Closures Provide real-time updates as
database to allow residents water to hydro databases. Allow Provide a quick snapshot of snowplows clear your city streets
the ability to view property residents the ability to view past what’s closed near a citizen. during major snowstorms or
taxes, outstanding balances and usage history, see outstanding Perfect for road construction simply let citizens know when
historical payments, and even balances and historical payments, season or for helping citizens find plows are out on the road,
download past bills. and even download past bills. out what trail they should hike for providing them information on
their weekend plans! when they can expect their street
to be cleared.
Volunteer Opportunities Jobs and Careers Programs and Recreation Service Requests
Display any volunteer opportunity Get more qualified local Easily allow citizens to view No more phone calls or emails
available in your city either by candidates for any job opening and book city programs that to your admin team. With the
pulling from your HRIS system or in your city! Pulling directly interest them or create a notice services request widget, citizens
by providing a static update of from your HRIS or ATS, this board of upcoming events, can submit problems they
any major volunteer needs. widget will provide real-time job providing greater visibility into encounter in your community
opportunities citizens can apply all the amazing programs your quickly and easily.
to. community offers.
Permits What’s Near Me Garbage, Recycling and Building Inspection
Give citizens easy access to apply No more wondering ‘what’s Other Pickups Requests
for permits in your community. happening near me this Ensure citizens never miss their Completed a home reno and need
From burn to building, your weekend’? With the ‘What’s Near garbage day again! With up-to- to request a building inspection?
citizens will be able to apply, Me’ widget, citizens will be able date information on garbage, Now, citizens can easily request,
view the status and download to view what’s happening in their recycling or yard waste pickup view the status and get any other
approved permits. area and across their community. dates, or the ability to request information on their inspection all
a pickup for large items, your from Citizen Portal.
citizens will never miss their
collection day.
Sports Fields and Overnight Parking School Bus and School Elections and Voter
Facilities Registration Closures Lookup
All citizens can view parks and Make it easy for citizens to Provide everyone with accurate When election season is in full
facilities near them, including if register for an overnight parking and up-to-date information in swing, you want to ensure your
they’re open or available to be pass and download approved real-time of any school updates. citizens know where their voting
booked. And with eCommerce passes so they can be displayed No more relying on the ‘mom and station is and who the eligible
capabilities, citizens can book in their vehicles. dad’ network for all your school candidates are. Now, you can with
times for reserving them. information! the Elections and Voter Lookup
widget.
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2021 CITIZEN PORTAL - A GHD Company
City Hall, Features
at home. § Easy user account
management
§ Analytic reports for
Why Citizen Portal? widgets and usage
Citizen Portal gives you the freedom to move § Manage email templates
all of your municipal services online into one, and settings
personalized portal for your citizens. Best of § WCAG 2.0 AA Compliant
all, you can give your citizens a customized
experience with a single sign-on portal that § Mobile friendly for all
brings all of the information they care about device types and sizes
directly to them.
Benefits
ONE PASSWORD – ALL YOUR SERVICES
With Citizen Portal, your citizens will need to remember just one password to
access everything they care about.
INTEGRATED TO YOUR SYSTEMS
Citizen Portal can integrate seamlessly with your systems to provide important
information to your citizens through a secure data connection.
FEWER CITIZEN QUESTIONS
Did you know customer service interaction on the web is nearly 11 times less
expensive than a phone interaction? Provide everything a citizen needs in one
spot – resulting in fewer phone calls.
Get your municipality See for yourself why Citizen Portal can provide
your citizens the experience they deserve.
started with Citizen Portal Schedule your demo today at citizen-portal.com
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