Zappos Vendor Guide 2015 Version
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Zappos Vendor Guide
2015 Version
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates.
Dear Friends,
Here at Zappos we believe in working hard and playing hard. Our company culture is based around our 10
Core Values, delivering WOW customer service, empowering our employees and building collaborative
relationships with our Vendors all while having fun!
Our purpose is this; to inspire the world by showing it’s possible to simultaneously deliver happiness to
customers, employees, community, vendors and shareholders in a long term, sustainable way.
One of our main goals is to improve the customer experience. We know that we cannot do this alone and
we look to our Vendors to partner with us to make each customer’s experience a positive one, every time.
This document establishes guidelines that will accelerate the movement of merchandise from our
Vendors to the customer and cultivate those positive customer experiences. We hope this guide will help
clarify how to get to that goal.
At Zappos and 6pm.com, we expect our Vendors to:
Communicate via EDI for all supply chain messaging. Zappos supply chain goal is to be 100% paper-free.
Adhere to the packaging and labeling guidelines for products and cartons defined in this document.
Comply with all applicable Federal, state, and local laws, rules, regulations, ordinances, and directives
with respect to product packaging materials.
Adhere to the Routing Request Portal Instructions for shipping merchandise.
Provide Zappos with an invoice for Products shipped pursuant to a Purchase Order.
We look forward to partnering with you and your teams to achieve our goals of providing the best
Customer and Vendor experience possible.
Thank you,
Zappos Retail Operations Team
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 2
MASTER TABLE OF CONTENTS
Vendor Guide 4-35
Routing Request Portal Instructions 36-48
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 3
TABLE OF CONTENTS:
Vendor Guide
Section 1: Introduction 5
Section 2: Electronic Data Interchange (EDI) 6-11
EDI Business Rules 7
GS1-128 Shipping Label Sample 9
856 Advance Ship Notice (ASN) 11
Section 3: Fulfillment of a Purchase Order 12
Section 4: Zappos Routing Request Portal 13
Section 5: Zappos Paid Freight (3rd Party Prepaid) 14-16
Standard Bill of Lading 15
Master Bill of Lading 16
Section 6: Vendor Paid Freight (Prepaid/Direct Delivery) 17
Section 7: Loading Requirements 19
Section 8: Product Labeling 20
Section 9: Packaging Guidelines 21-28
Special Handling Instructions 22-24
Liquids 25
Sharp or Damage Prone Items 26
Glass, Ceramic, Breakable and Fragile 28
Section 10: Shipping Carton Information 29
Section 11: International Shipments 31
Section 12: Accounts Payable 32
Section 13: Accounts Payable Dispute Information 33
Section 14: Glossary of Terms 34-35
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 4
SECTION 1: Introduction
This guide provides policies for EDI, Purchase Orders, packaging, labeling, shipping, invoicing, and returns
for purchases made for Zappos.com and 6pm.com (referred to herein as “Zappos Merchandising” or
“Zappos”). Read this guide in its entirety before shipping product to the Fulfillment
Center designated on the Purchase Order (the “FC”).
To ensure that you have the latest version of this guide, click here for a link to the current version
http://www.zappos.com/EDI/ or you can request a copy from the Vendor Support Team.
If you have any questions or cannot comply with any part of this guide, do not accept our Purchase Order
and do not ship. Instead, contact the Zappos Merchandising buyer who owns the Purchase Order
immediately to discuss.
Need assistance with... Email the following team...
Vendor Guide specifics, packaging & labeling Vendorsupport@zappos.com
questions and Zappos Purchase Order
System or Routing Request Portal access
Routing questions, 3rd party carriers and Traffic@zappos.com
Routing Portal issues
EDI messaging, EDI setup & testing concerns EDI@zappos.com
Invoicing concerns, Accounts Payable portal Acct-ap@zappos.com
(Taulia) access
DEVIATION FROM ANY PART OF THE ZAPPOS MERCHANDISING VENDOR GUIDE MAY RESULT
IN CHARGEBACKS OR REFUSAL AND THE RETURN OF SHIPMENTS AT THE VENDOR’S EXPENSE.
THE FC MAY ALSO REFUSE AND RETURN, AT THE VENDOR’S EXPENSE, SHIPMENTS THAT DO
NOT COMPLY WITH LAWS AND REGULATIONS INCLUDING, WITHOUT LIMITATION, THE
CONSUMER PRODUCT SAFETY IMPROVEMENT ACT.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 5
SECTION 2: Electronic Data Interface (EDI)
All vendors are required to use EDI and comply with the EDI requirements contained herein and all
updated versions of such EDI policy.
Do note: Prior to all new EDI set up requests, Zappos must have the following information:
1. Signed Vendor Agreement on file.
2. Brand/Supplier information loaded into the Zappos system.
3. Product information loaded into the Zappos system.
Consult with your Zappos Merchandising contact to ensure these necessary steps have taken place
before making your request. Zappos is unable to begin EDI testing until all three (3) steps above
have been completed.
Transaction Sets: Zappos Merchandising requires the following transaction sets. Click here for more
information on EDI Documents and Guidelines: http://www.zappos.com/EDI/
a. 810 – Invoices
b. 850 – Purchase Orders
c. 855 – Purchase order acknowledgment
d. 860 – Purchase order change
e. 856 – Ship notices (ASN’s) including SSCC-18 information
f. GS1‐128 Shipping Label – A sample shipping label can be found here:
http://www.zappos.com/EDI/
Testing Certification and Implementation:
a. Zappos Merchandising uses GXS (formerly Inovis) as our VAN, and (ZZ /ZAPPOSKY) as our
Qualifier/ID for testing and production.
b . For all set up, migration, or mappings changes: We will need your VAN and
Qualifier/ID, and EDI Contact information so we can set up the trading partnership. Be
sure to include both the brand and the supplier you are representing as it appears in the
Zappos system in the subject line of your e-mail. Failure to do this will cause a delay in
the setup process as Zappos will be unable to identify which brand/supplier you represent.
Please review the following page for detailed EDI Business Rules.
FOR ALL QUESTIONS ABOUT EDI, CONTACT:
Email: edi@zappos.com Please note when you e-mail this address you will receive an
automated response with a ticket number. Please reference this ticket number throughout the
remainder of your inquiry. Don’t fret though, an actual human will respond to your inquiry within
one (1) business day.
Phone: (702) 943‐7777
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 6
SECTION 2: EDI (cont.)
EDI Message EDI Document Name Business Rules
Prior to receiving any orders, please complete the EDI testing and certification process. Paper
and email orders are not valid and cannot be shipped upon.
To prevent confusion and duplicate shipments, POs will only be sent once and will not be re-sent.
Zappos 860s will be used to communicate ALL PO changes.
850 Purchase Order (PO)
The PO number can contain up to twenty-two (22) alphanumeric characters.
The Vendor ID Number is included on the REF02 segment within the PO. The vendor ID number is
used to uniquely identify individual suppliers in the Zappos system. This number is assigned by
Zappos and required on the 856 and 810.
860s are used as a method of communicating Zappos Buyer-initiated change requests.
860 PO Change Shipments must be sent to the address included on the 850 or 860.
Shipping address change requests may be communicated by Zappos prior to the ship date.
An 855 is required within two (2) business days or 48 hours of initial receipt of the Zappos 850.
Zappos requires the UPC/EAN, the quantity, and the price to be acknowledged on the line item
level.
Backorder information/request is not accepted on the 855.
Only one shipment per PO. If an item is not available for shipment within the requested shipping
window, notate "AC" (Acknowledge - With Detail and Change) on the BAC02 segment and pick one
of the two options below:
1. Request a date change for the entire order by updating the new start ship date information in
the DTM segment.
2. Cancel the item that is not available from the current order, notating the item's appropriate
status code on the ACK01, and contact your Zappos Buyer to request a separate PO for the item.
Only the start ship date can be requested to be changed.
If an unforeseen circumstance causes the need to update the Purchase Order after the original
855, a second 855 should be sent at least seven (7) business days before the start ship date.
Please note that multiple 855s will be considered an infraction in the Zappos Vendor Scorecarding
process and may lead to potential chargebacks. The exception to a second 855 is if a Zappos 860
change contains order information that a Vendor cannot fulfill. For example, a Zappos 860
855 PO Acknowledgement
requests the quantity of an item from 500 units ordered to 1000 units and the Vendor does not
have the inventory to fulfill the change request.
An 855 (in response to an 860) is not expected if an 855 has already been received by Zappos.
The exception is if a Vendor cannot meet any part of the change request. For example:
A Zappos 860 requests the ship window changes from April to March and the Vendor knows the
inventory will not be available to fill until April. At this point, an 855 can be sent indicating a
change back to the original ship window of April.
A Zappos 860 requests to add units that cannot be shipped. At this point, an 855 can be sent
indicating the change was rejected - ACK01 = IR.
A Zappos 860 requests to add 100 units, but only 60 units are available to ship. At this point, an
855 can be sent indicating a quantity change from 100 units to 60 units - ACK01 = IQ.
A Zappos 860 is received for a UPC/EAN change and it is incorrect. At this point, an 855 can be
sent indicating the UPC/EAN is invalid - ACK01 = R2. If the Vendor style or UPC/EAN is incorrect,
then use ACK01 = R2 and provide the correct number in the PO107 segment.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 7
SECTION 2: EDI (cont.)
EDI Document
EDI Message Business Rules
Name
The ASN should be sent within 2 hours of the shipment leaving the Vendor's dock.
The ASN does not replace the routing request process. All POs must be approved by the
Zappos Inbound Transportation team.
Advance Ship Only one ASN should be used for the entire shipment.
856
Notice (ASN) Indicate either small parcel shipment or LTL/TL shipments as the carrier type. Only one
carrier type should be used.
When a small parcel carrier is used, the lead tracking number should be included in the
REF02 and the individual carton numbers should be used in each corresponding MAN05.
Invoices should be sent at the time the shipment leaves. Zappos expects to receive the
ASN and the Invoice at the same time.
810 Invoice The Vendor ID number must be included on the REF02 segment of the invoice and it
must match the vendor ID received on the PO.
Each UPC/EAN should only be used one (1) time on each invoice.
Zappos sends a rejected 997 message for document failures. Failed documents are not
processed through our system.
In addition to sending a rejected 997, Zappos emails your company's EDI Contact (as
listed in the Zappos system) an Error Notification. It includes specific details regarding
Functional the EDI failure and re-transmittal request.
997 Acknowledgement
(FA) Have your EDI Contact review these notifications right away as all EDI transactions are
time-sensitive. Failure to send correct EDI messages will be tracked in the Zappos
Vendor Scorecarding process and may lead to potential chargebacks.
The EDI Contact from your company must be capable of correcting and resending EDI
messages.
The 856 carton level detail should match the items inside the carton. An SSCC-18
barcode needs to be used for each carton and must match the 856 (MAN02).
Each carton should only have one SSCC-18 barcode - no other scannable codes (besides
the PO#) should be included on the carton.
The label must include both the human-readable and scannable PO number format.
The label must specify the product type that was included in the PO on the REF02
Shipping Label segment.
GS1-128
(Carton Label) Mandatory on the label*: (example shown on page 9 of the Zappos Vendor Guide)
- Ship From/To (Names, Address, City, State, Postal Codes)
- PO Number (Human-readable)
- PO# Barcode (Scannable)
- Product Type
- SSCC-18 Barcode
*All other fields are optional.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 8SECTION 2: EDI (cont.)
STANDARD GS1-128 LABEL
4" wide x 6" high
FROM: TO:
ABC Company Zappos Merchandising, Inc.
1234 Distribution c/o Amazon.com KYDC LLC.
9876 Lucky Star Ave. 376 Zappos.com Blvd. FTZ#029, Site 6
San Francisco, CA 94111 Shepherdsville, KY 40165 USA
To Zip Code: Carrier:
(420) 40165 SEE CUSTOMER NOTES
Ship Date: 07072017
Carton Qty: 12
BOX: 1 of 1
PO: (400) ZQTVBD8043793
Description: Product Type:
MIXED BOX Footwear
AI50
Size: 8.5
Color: BLKIT
SSCC-18
(00) 0 0655024 000197917 8
Barcode requirements:
Symbology Code = GS1-128
X Dimension = 15 - 20 MILS.
Density = 3.690 CHAR/ins.
A Height = 1.063 inches.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 9SECTION 2: EDI (cont.)
SSCC-18 / GS1-128 Carton Label
*Illustration not to scale
Actual size = 4”x 6”
Ship From: Ship To:
Ship From Name Ship To Name
Address 1 Ship to Alternate Name
Zone A Address 2 Address 1 Zone B
City, State Postal Code Address 2
City, State Postal Code
To Zip Code: Carrier:
Ship Date:
Tracking #:
Carton Qty: Zone D
Zone C
Box: 1 of
XXXX
PO: (400) XYZQLAO1234567
Zone E
UPC:
Description: Product Type: Footwear
Zone G Vendor Item #: Apparel: Zone H
Size:
Color:
Serialized Shipping Container Number
Zone I
Zone Content: FIELDS IN RED ARE OPTIONAL
A Vendors ship from name and address 10 to 12 pt font
Ship to name and address. Note: All address fields from the Purchase Order ship to address,
including the N201 additional address name, are required.
B 10 to 12 pt font
C Ship To postal code and barcode 10 to 16 pt font
D Shipment Information (Carrier, B/L #)
Carton Tally information (Box xx of yyy) 10 to 16 pt font
PO Number (Human-readable format)
E
PO Number barcode (Scannable format) 10 to 16 pt font
G Item Description, Vendor Item #, Size, Color
Product Type
Where REF01 = "PRT" from the Purchase Order, this is a Zappos provided value that
uniquely identifies each Product Type as defined by Zappos. Valid codes are:
H FW - Footwear AP - Apparel
AC - Accessories EL - Electronics HW - Housewares PC - Personal Care
BL - Bags or Luggage
I GS1-128 Serial Shipping Container Code (SSCC-18)
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 10SECTION 2: EDI (cont.)
856 Advance Shipment Notice
EDI Equivalent
Ship From: Ship To:
N102 (N101 = SF) N102 (N101 = ST)
N301 (N101 = SF) N201 (N101 = ST)
Zone A N302 (N101 = SF) N301 (N101 = ST) Zone B
N401, N402 N403 (N101 = SF) N302 (N101 = ST)
N401, N402 N403 (N101 = ST)
(420) N403 (N101 = ST) Carrier: TD505 or TD503 (TD502 = 2)
Ship Date: DTM02 (DTM01 = 011)
Zone C Carton Qty: ∑ of SN102 in HL*n*P Zone D
Box: 1 of XXXX
PO: (400) XYZQLAO1234567
Zone E
Description: PID05 (PID02 = "08") or Mixed UPC: LIN03 (LIN02 = EN or UP)
Zone G Product Type: Description of REF02 (REF01 = PRT) Zone H
Vendor style #: LIN05/07/09/11 (VA) or REF02 code
Size: LIN05/07/09/11 (IZ) Apparel: PID05 (PID02 = 91)
Color: LIN05/07/09/11 (VE)
MAN02 (MAN01 = GM)
Zone I
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 11SECTION 3: Fulfillment of a Purchase Order Acceptance of Purchase Orders: Failure to confirm or respond to a Purchase Order within two (2) business days shall constitute your acceptance of the Order. We assume no liability for costs you incur or shipments you make prior to your receipt of a valid Purchase Order and your acceptance of that Purchase Order. Ship and Cancel: All orders are ship‐and‐cancel. If your shipments on a Purchase Order do not include all the items ordered, the unshipped portions of the Order are automatically cancelled in the Zappos Purchase Order System, 15 days after the last ship date. Also, unshipped portions of the Order are automatically cancelled when the Purchase Order is in a Closed status in the Zappos Purchase Order System. Cancellations: We may cancel any Purchase Order by providing you with electronic (such as e-mail or EDI) or written notice of the cancellation beginning thirty days prior to the Start Ship Date. Replacement & Substitute Products: Do not substitute or change a product in a shipment provided in a Purchase Order. Sending substitute product will incur a chargeback for any shipping or handing fees to send the items back. Valid orders are communicated via the EDI Messaging process. Partial Shipments, Fulfillments, and Reorders: Any Purchase Orders for products not previously purchased by us from you must ship 85% complete. No exceptions. Ship Windows: Zappos uses a seven (7) day ship windows on all Purchase Orders but withholds the right to extend when applicable. Start Ship Date: The first date in which the Purchase Order can leave the Vendor’s dock to be shipped to the FC. Last Ship Date: The last date by which the Purchase Order can leave the Vendor’s dock to be shipped to the FC. Ready to Ship Date: Zappos Purchase Orders can be submitted for routing up to 2 weeks prior to the Start Ship Date. Routing Requests must be submitted at least one (1) business day prior to the date the order is ready to ship. The Ready to Ship Date must fall within the Start Ship Date and Last Ship Date of all requested Purchase Orders. For example, if you submit a Routing Request on Monday, the earli‐ est the Ready to Ship Date can be is Tuesday. We do not allow same day Ready to Ship Dates on Routing Requests. Timing: Products must be shipped pursuant to an accepted Purchase Order. All Purchase Orders must be routed to ship on or after the Start Ship Date and no later than the Last Ship Date. Check the Zappos purchase system to ensure that the Purchase Order is still within the shipping window. We alone will choose to accept or refuse, in whole or part, product shipped without adhering to the rules and guidelines outlined in this document. Consolidation: Consolidate all Purchase Orders & Brands to ship NO more than twice a week and not on consecutive days (once on a Purchase Order) out of the SAME facility/address, unless you receive prior written authorization from Inbound Logistics. The exception to this would be full truckload shipments (3000 cubic feet). These can be submitted as they come available to ship without limit. The Zappos Inbound Logistics team may choose to consolidate onto a single Dispatch two or more routing requests that are destined for the same Fulfillment Center with ready to ship dates that are in proximity of each other. You will be alerted to the consolidation via email. You will also see the routing request (s) updated with the same Dispatch Number on the Routing Request Search page of the Zappos Routing Request Portal. High Volume Shipping Timeframes: All Month End Routing Requests and Peak shipments (September through November) should be submitted through the Zappos Routing Request Portal at least three (3) business days prior to the requested Ready to Ship Date. Dispatch Number: Zappos issues a Dispatch Number for all shipments. This is the number that should be referenced when inquiring about any delivery. ASN: An ASN (Advanced Shipping Notice ‐ EDI 856) and an Invoice (EDI 810) must be sent for all Purchase Orders. No exceptions!!! Expenses: For any non-compliance to the guidelines and policies can result in refusal of delivery. You agree that you will bear all expenses (including but not limited to those of shipping, return shipping, and restocking) for such deliveries, unless before such shipments are made, you receive written approval from Zappos Inbound Logistics Team. You will not be responsible for delays caused by a third‐party shipper if you are complying with our instructions. Zappos Merchandising Vendor Guide (Revised 3/2015) Please check frequently for updates. 12
SECTION 4: Zappos Routing Request Portal
It is required that ALL shipments are approved by the Inbound Logistics team prior to the vendor or their
agents tendering freight to any carrier. This includes UPS and other small parcel carriers as well as vendor
paid shipments.
A shipment is not approved to ship until a Dispatch Number has been assigned to the routing request.
Please review the instructions on how to use the Zappos Routing Request Portal (see page 36) and click on the
below link to access the Portal. As of January 1, 2013, Zappos will only accept and process Routing Requests
submitted via the Routing Request Portal. Requests must be submitted at least one (1) business day prior to
the Ready to Ship Date.
Link to Routing Request Portal (login required) - https://zapporo.zappos.com/dashboard/
Ship to Address: All Purchase Orders (Domestic & International Shipments) must ship to the address that
appears on the Zappos Purchase Order (or to any other address Zappos authorizes in writing or through the
Zappos Vendor Portal).
For Domestic Shipments, below is the information to be included on the Routing Request:
Valid Zappos Merchandising Purchase Order Number (1‐22 alphanumeric characters)
Accurate total number of cartons per Purchase Order
Accurate total number of units of product per Purchase Order.
Total actual weight in pounds (lbs) per Purchase Order
Cubic feet per Purchase Order: Formula for cubic feet: (L” x W” x H”) / 1728 x number of cartons = Total
cubic feet
The address and shipping hours of the pick-up location (e.g., supplier warehouse, port)
Origin contact person with e-mail address and phone number.
Zappos does not require packing lists for our domestic inbound shipments. However, if it is part of your
standard routine to attach or include a packing slip with your Purchase Order, please feel free to do so.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 13SECTION 5: Zappos Paid Freight (3rd Party Prepaid)
Upon approval of your Routing Request submitted via the Zappos Routing Request Portal, you will receive
instructions via e-mail from our Inbound Logistics team. These instructions will include whether the shipment is
approved to ship via small carrier, LTL or Truck Load. Loading requirements are listed on page 19. If you have
specific palletizing questions, please contact traffic@zappos.com.
Approved to ship via UPS: Please see MANDATORY UPS LABEL Instructions
If instructed to ship via UPS, please ensure to follow the guidelines below:
Parcel Shipping Approval: See “Vendor Routing Request Portal” section for instructions before shipping!
DO NOT ship via UPS without Inbound Logistics’ Authorization (DISPATCH NUMBER).
Shipment Approval Received: DO NOT ship prior to the requested and approved ready to ship date. Use
appropriate UPS shipping account number and service level (GND) given by Inbound Logistics in the approval
e-mail you received.
Mandatory UPS Label: List the DISPATCH NUMBER in reference field #1 of the UPS label. List product type in
reference field #2 (e.g.: Footwear, Apparel, Bags/Accessories). Failure to reference the dispatch number may
cause your shipment to be delayed upon receipt at the fulfillment center.
UPS Insurance: Decline supplemental insurance coverage unless we have provided written instructions to
add insurance coverage.
UPS Pick-up: Vendor must contact UPS directly to schedule a pick-up.
Once Shipped: E-mail traffic@zappos.com the lead UPS tracking number for each Purchase Order Number.
Package declared value:
Please note that you are solely responsible for entering in a “Package Declared Value” when you
input your UPS Third Party Shipment Details. The Package Declared Value is required by UPS to
increase UPS’ liability in case of loss or damage. You will be liable for any and all losses and/
or costs incurred by Zappos as a result of your failure to enter the Declared Value or to otherwise fol‐
low Zappos Standard Operating Procedures.
Approved to ship via LTL or Truck Load (3PL):
If instructed to use our 3PL carrier, please ensure to follow the guidelines below:
Shipment Reference Number (DISPATCH NUMBER): Upon approval, Vendors will receive a shipment
reference number to be listed on all corresponding documents (e.g., “Dispatch # 111111”).
3PL Service Expectation: Our 3PL will exhaust all efforts to assign a carrier to pick up your shipment within
two (2) business days of the ready date. Our 3PL will send you an email with your carrier assignment, load
details, BOL instructions and pickup date no later than one (1) day prior to the pickup date.
Notification of Changes: Inbound Logistics must be notified by e-mail at traffic@zappos.com of all changes
and/or discrepancies on approved shipments immediately upon discovery.
Pick‐up & Delivery: As per the aforementioned 3PL Service Level Agreement, all efforts will be made to
schedule domestic pick-ups within two (2) business days of confirmed Ready to Ship Date. Higher than
average shipping volumes and FC receiving capacity may extend the window between the confirmed
Ready to Ship Date and the actual scheduled pick-up date beyond two (2) business days.
3PL will schedule the delivery.
Unauthorized shipments or deliveries will be refused at the Vendor’s expense.
No C.O.D: Do not ship Cash on Delivery (C.O.D.). Shipments shipped on C.O.D. will be refused.
(CONTINUED)
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 14SECTION 5: Zappos Paid Freight (3rd Party Prepaid)
Standard Bill Of Lading: No more than one (1) BOL should be used per shipment pick-up.
All Orders shipping from one location to a single fulfilment center must ship as ONE shipment, with ONE
tracking PRO Number (when applicable) from the carrier. BOL must include the Zappos Merchandising
Purchase Order number and Dispatch Number. All quantities, description of articles, and NMFC Number
must be accurately listed on the BOL. The 3rd party billing information will be provided by our 3PL, and
must be clearly listed on the BOL under 3rd party billing. All BOLs should be signed for “Shipper Load and
Count”. See below for a sample Standard BOL:
Retrieved from: VICS Bill of Lading
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 15SECTION 5: Zappos Paid Freight (3rd Party Prepaid)
Master Bill of Lading: Do not route or ship brands separately. Regardless of the number of brands
shipping, all cartons and Purchase Orders shipped on one (1) day from one (1) location to a single “ship
to” location must be combined on one (1) Master Bill of Lading. Underlying BOLs for the vendor’s internal
documentation are acceptable and can be signed by the driver making the pick-up with the stipulation
that the driver leaves with, and/or the PRO Number label is applied only to, the Master BOL. A Master
BOL can be provided upon an e-mail request to traffic@zappos.com. See below for an example Master
BOL.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 16SECTION 6: Vendor Paid Freight (Prepaid/Direct Delivery)
“Direct Delivery” means that you, the supplier, is choosing to ship at your own expense via the carrier of your
choice. Zappos will not be responsible for any shipping, storage or accessorial charges related to the transport
of these goods.
Direct Deliveries require an approval from the Inbound Logistics team prior to shipping.
On the Vendor Routing Request Portal, please ensure that you select the ‘Direct Delivered’ option.
XXXXX
XXXXX
Once your Direct Delivery Routing Request has been approved, an email with an assigned “Dispatch Number”
will be sent to the email addresses provided in the Routing Request. It is then the responsibility of the supplier
to provide specific shipment details based upon their chosen method of transport.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 17SECTION 6: Vendor Paid Freight (Prepaid/Direct Delivery)
Shipping via Small Package Carrier?
A delivery appointment is not required for Small Package Carrier shipments.
Please reply to the email sent by our Inbound Logistics team and provide us with the name of the Small Package
Carrier as well as the Tracking Number (s).
Shipping via LTL Carrier?
A delivery appointment is required for LTL Shipments!
Please reply to the email sent by our Inbound Logistics team and provide us with the name of the LTL Carrier as
well as the PRO Number (s).
LTL Carriers can either:
1. Schedule the loads themselves via the Amazon CARP system:
https://transportation.amazon.com/login.do
2. Email traffic@zappos.com and indicate when they would like to deliver. Inbound Logistics will submit
the delivery appointment request through CARP for them and advise of all pertinent delivery
appointment information once confirmed.
Shipping via TL Carrier?
A delivery appointment is required for TL Shipments!
Please reply to the email sent by our Inbound Logistics team and provide us with your chosen TL Carrier,
desired delivery date and time as well as whether your TL Carrier requires a “Live Unload “or “Drop Trailer”
appointment. Inbound Logistics will request a delivery appointment via Amazon’s CARP system. Once the
delivery appointment has been scheduled/approved by the designated Amazon FC inbound team, Zappos
Inbound Logistics team will send you all the pertinent information via email so you can forward the information
to your carrier.
* Carriers with a “Drop Trailer” appointment are welcome to arrive and drop their trailer in the yard up to
twenty-four (24) hours prior to the scheduled appointment time.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 18SECTION 7: Loading Requirements
The following table dictates floor or palletized loading by FC Destination.
Fulfillment Center EDI Store # Primary Product Types CITY ST ZIP Loading Requirements
SDF4 0001 Footwear SHEPHERDSVILLE KY 40165 Floor Loaded
SDF8 0003 Apparel, Accessories JEFFERSONVILLE IN 47130 Palletized
IND2 0006 Non-Conveyable (Oversized Items) PLAINFIELD IN 46168 Palletized
All efforts should be made to build solid, flat top pallets that can be stacked for better truck utilization.
Build pallets with the SSCC labels facing outwards to allow each barcode to be scanned without breaking
down the pallet.
Use GMA grade B or higher, 40” x 48”/ 1m x1.25m 4-way access, wood pallets. If a single, large item being
shipped cannot fit on a 40” x 48”/1m x1.25m pallet without overhanging the edges, use a pallet size and type
that is suitable for the item.
In no event should pallets which are broken or pallets with missing slats ever be used.
Do not ship items on pallets made of weak materials, such as cardboard or particle board.
Do not ship items on PECO pallets, as they cannot be moved using a standard pallet jack.
Stack cartons on pallets so that they are stable and flush on all sides, whenever possible. Brick stacking, with
heaviest items on the bottom is recommended.
Do not let cartons overhang the edges of pallets.
Pallet Height Standards - Pallets can be built up to a height of 107” (102” of inventory +5” of pallet height)
leaving a minimum clearance of 3” from top of pallets to roof of container (standard trailer is 110” high). Build
the pallet as close to 107” as possible without going over. Pallets should be built to come as close to the
maximum height without going over to allow for lift clearance.
Pallets may not exceed 1500 lbs/680 kg in gross weight.
Maintain at least 3” between pallet and container walls.
Pallet exchange or rental return is not available at our FCs.
Pallet loading for TL shipments should use a “Turned” configuration. This is 2 rows of pallets with the 48”
dimension running on the width of the trailer and the 40” dimension running along the length dimension
(see example below). This provides the best overall mix of utilization and load stability.
Securely shrink wrap cartons to pallets. Secure larger items to pallets using non-metallic bands. Ensure that
stretch-wrap completely affixes product to the pallet, so as to prevent shifting during transit and creates
stable platform. The use of clear stretch-wrap (vs. black) is preferred. Use corner boards to help protect and
maintain the stability of cartons in transit. Inventory should be loaded on the pallet in a stable way so when
the stretch wrap is removed inventory will not easily fall over but remain stable on the pallet.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 19SECTION 8: Product Labeling
UPC/EAN Labels are Mandatory
UPC and EAN barcodes must be GS1 Certified when conducting business with Zappos.com and 6pm.com.
Place a human-readable and scannable UPC
label (12 digits) or EAN label (13 digits) on every
individual product packaging sent to the FC. Only one UPC
or one EAN should be printed on the labels (not both).
UPC and EAN labels must be visible and are to be placed on the outside of the individual product box, poly
bag, cardboard or chipboard box.
For all apparel products, a hangtag must be attached to the product with the UPC or EAN number. Also, the
UPC or EAN adhesive labels must be visible and are to be placed on the outside of the individual product box,
poly bag, cardboard or chipboard box even though a hangtag is already provided. Both the hangtag and
adhesive label are required for apparel products.
The UPC or the EAN on the labels and/or hangtag must be derived from the Zappos Purchase Order that was
received. No name of another retailer should appear on the labels and/or hangtags. We will not accept any
products with pre-priced labels and/or hangtags. No Exceptions!
Information on the UPC label should include:
Brand
Style name or number
Color
Size
UPC or EAN human-readable number and scannable barcode (whichever number was received on the
Zappos Purchase Order)
Zappos.com and 6pm.com will refuse and return at the Vendor’s expense every product that does not have
a scannable UPC or EAN label with correct product data.
Country of Origin
All Products must be marked with a country of origin label. All Products can either have an affixed label or a
hang tag or a sticker. For shoes, the country of origin label must be on both shoes. Simply having the country
of origin on the website or on a shoebox is not sufficient. It must be physically on both shoes in the pair.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 20SECTION 9: Packaging Guidelines
Ship product and any accompanying literature or accessories to be sold in a unit in its packaging as described
below.
All packaging guidelines must be followed on products shipping to the FC. For non‐compliance, Vendors
will incur chargebacks for actual repackaging and handling fees, and/or shipments/products may be
returned at the Vendor’s expense.
Suffocation warning
Poly bags used to protect product must meet the following requirements:
Zappos requires vendors to comply with all applicable Federal, state, and local laws, rules, regulations,
ordinances, and directives with respect to product packaging materials. Vendors should direct any related
questions to their legal counsel. Generally, suffocation warnings should be present on all plastic bags (1 mil
or less thickness) that have a 5” or greater opening and are used to protect product. Required warning
language and presentation requirements may vary on the state and local levels. At a minimum, Zappos
recommends that vendors include a message on plastic bags consistent with the following:
WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children.
Do not use this bag in cribs, beds, carriages or play pens. This bag is not a toy.
The print size of the above warning should conform to the following table:
Total Length plus Width of Bag Minimum Print Size
60 inches or more 24 point
40 to 59 inches 18 point
30 to 39 inches 14 point
less than 29 inches 10 point
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 21Product Type Products Packaging Type Special Handling
Product outer packaging must have
ACCESSORIES: Product UPCs/EANs and individually packaged.
Sunglasses Boxes
must be shipped within
their case and assembled
prior to shipping. Product outer packaging must have
Follow shipping instructions Jewelry Boxes or Poly bags UPCs/EANs and individually
received from the Inbound packaged.
Logistics Team. To contact Product outer packaging must have
them via e-mail: UPCs/EANs and individually
Watches Boxes packaged.
traffic@zappos.com
Shirts, Tops, Pants, Bottoms, Folded to not exceed 17.5” length x
APPAREL/CLOTHING: 11.5” widths and bagged. Do not use
Shorts, Jeans, Skirts, Underwear/ Poly bags
Product should be hangers.
Intimates, Casual Dresses
folded neatly with
adequate packaging. Sets must be packaged together. Do
Swimwear, Sleepwear Poly bags not use hangers.
Kids apparel are not to
be packaged on Formal wear, Wedding, Ball Boxes or Garment Must be boxed and lie flat or packed
hangers. Gowns, Suits Bags in garment bags on hangers.
Poly bag should not
protrude more than 3 Coats, Outerwear, Blazers, Folded at least once, on hangers, and
inches past the dimensions Jackets & Leather Apparel Poly bagged and on hanger poly bagged.
of the product.
Folded not to exceed 19”x 19” and
Plush Robes Poly bags poly bagged. Do not use hangers.
Poly bag should not protrude more
Handbags, Diaper Bags, Back
Poly bags than 3 inches past the dimensions of
Packs, Bags the product.
SOFT GOODS & Socks are to be packaged in the unit
BAGS: amount as they are to be sold (e.g., 2
Place additional layer of pairs = 1 unit, 4 pairs = 1 unit, etc.). If
corrugated packing socks are to be sold in multi-paired
under opening of top packs, they must have a different UPC
Socks, Hosiery, Gloves, Belts, Boxes, Chipboard boxes
and bottom seams to on the poly bag than the single paired
Scarves, or Poly bags
prevent damage to units. Any old UPC labels that were
products when opening once placed on a single pair unit but
with sharp objects. are now bundled to be sold as a
multi-paired pack must be removed or
covered from the packaging.
Fragile hats must be packaged
Hats Sleeve individually in boxes to prevent
damage.
To prevent spoilage or damage,
Makeup Boxes individual product must be sealed
tight.
All liquid* Products (e.g., Fragrances,
BEAUTY & COSMETICS: Lotions, Creams, Cleaners, etc.) must
Product outer container Skin Care* Boxes be individually boxed and double
must have UPC/EAN and sealed to prevent leakage. See Liquids
individually packaged. section.
All liquid* Products must be
individually boxed and double sealed
Hair Care* Boxes
to prevent leakage. See Liquids
section.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 22Product Type Products Packaging Type Special Handling
All liquid* Products must be
BEAUTY & COSMETICS: individually boxed and double
Fragrances* Boxes sealed to prevent leakage. See
Product outer container
must have UPC/EAN and Liquids section.
individually packaged.
Brushes, Tools, Styling Tools Boxes Sets must be packaged together.
Headphones, Portables
ELECTRONICS: Boxes Must box to prevent damage.
Electronics, GPS
Pack minimum of 10 – 12 pairs
FOOTWEAR: Maximized Shoes Boxes per shipping carton.
product quantity packed Pack minimum of 4 – 8 pairs per
per a shipping carton. Boots Boxes shipping carton.
Sandals, Flip‐flops, Slippers Boxes or Poly bags No minimum.
Palletize heavy Products (e.g., small
Cookware Boxes kitchen appliances, ovens, pots and
pans, etc.).
Knives and utensils sets need to be
packaged together within its sets.
Wrap item (s) in protective bubble
Cutlery Tools** Boxes wrap or overbox to prevent damage.
See Sharp or Damage-Prone Items
section.
Palletize only glassware or
breakable Products. Wrap item(s)
in protective bubble wrap or
Glassware*** Boxes
overbox to prevent damage. See
Sharp or Damage-Prone Items
section.
HOUSEWARES & Sets must be packaged
HOME GOODS: Bedding, Towels Boxes or Poly bags together.
Only heavy product Considered Soft Goods. Soft
Boxes, Chipboard boxes
should be palletized. Aprons, Mitt Potholders or Poly bags Goods Special Handling guides apply.
Soft goods to follow soft
good rules. Sets must be packaged
Small Décor Boxes or PVC Boxes together.
Palletize heavy Products –
Furniture Boxes See Shipping Carton Dimensions for
details.
Palletize heavy Products (See
Luggage Boxes Shipping Carton Dimensions for
details.)
Lamps/Lighting Fixtures, Holiday Boxes or PVC Boxes Packaging must be durable and
Ornaments secure.
Rugs must be rolled and bound in
Boxes, PVC Boxes or poly bags (Contact
Rugs, Framed Art vendorsupport@zappos.com for
Poly bags
approval on Max Carton
Dimensions).
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 23Product Type Products Packaging Type Special Handling
All golf clubs must be in protective
individual boxes that encompass the
Sports Gear, Sports Accessories Boxes or Shrink wrap shaft and head of the club.
Skateboards must be individually
boxed.
Balls, Basketballs, Soccer Balls, All balls must be inflated and
Boxes
Baseballs, etc. individually packaged.
OUTDOOR/INDOOR Dog Gear Boxes or Shrink wrap
SPORTING GOODS
Product outer packaging must have
& GEAR:
Sports Medicine, Vitamins, Energy UPCs/EANs and individually pack‐
Boxes
Drinks aged.
Shipping carton should not exceed
Camping Furniture Boxes or Shrink wrap
55 pounds.
Water Bottles must be in sealed
Bottles Boxes or Poly bags poly‐bags or individually boxed.
Product must conform to the
CPSIA.
Children’s Toys Boxes
TOYS:
Under the U.S. Laws and
Product must conform to the
Regulations Including,
CPSIA.
Without Limitation the
Consumer Product
Safety
Improvement Act, a
Strollers, Stroller Accessories Boxes
Certification of Conformity
must be provided for each
product prior to shipment.
Exceptions: Packaging exception requests or questions about what constitutes adequate packaging
as defined in this Vendor Guide should be sent to vendorsupport@zappos.com prior to shipping.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 24SECTION 9: Packaging Guidelines (cont.)
*Liquids
Liquid products (or product containing liquids) will only be accepted if they possess the following characteris‐
tics and conform to the associated packaging requirements and restrictions:
Product Characteristics Packaging Requirements
Container Sellable Sellable Sellable Unit Sellable Weight / Inner Pack Seal
Type Unit Unit Di- Package Volume Restriction Volume
mensions
Glass Single unit Less than 8" None Vol of 4oz or less N/A Double sealed
x 14" x 18" screw cap
Plastic Single unit Less than 8" None Vol of 50oz or less N/A Double sealed
x 14" x 18" screw cap
Plastic Multi-unit, Less than 8" Corrugate Box Vol of 50oz or less 68 ounces or Double sealed
physically x 14" x 18" less screw cap
bundled
Plastic Multi-unit, Greater than Corrugate Box N/A No restrictions Double sealed
physically 8" x 14" x screw cap
bundled 18"
Note: Any products which do not meet the characteristics and associated packaging requirements indicated
in the above table cannot be accepted into our fulfillment center network
Additional requirements for all liquids:
Corrugate containers on multi-unit bundled products must meet the following criteria:
Box certificate seal exists.
Product is in a 6-sided box.
Carton does not give way when is applied to any of the sides.
No side of product carton has an opening that makes some of the contents visible from the outside.
Contents of product inside are securely held in place inside of carton.
Carton is sealed with tape, glue or staples.
Carton has clear markings indicating which box side is the top.
Carton must not contain hazardous materials as defined by US DOT regulation.
Each sellable unit must be able to pass a drop test consisting of the following: Item should be dropped four
consecutive times from a height of 24 inches onto a concrete surface, once on the top, once on the bottom,
once on the bottom corner, once on the longest bottom edge. A single test article must survive a single test
(four drops). Success is a leak-free container. Damage to the container that does not cause leaks is
acceptable.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 25SECTION 9: Packaging Guidelines (cont.)
**Sharp or Damage-Prone Items
Zappos reserves the right to specify product needing additional protective packaging in order to preserve the
integrity of the product throughout the fulfillment process. Any product with the following attributes,
delivered to the FC in inadequate or noncompliant packaging will be refused or repackaged by Zappos at the
Vendor’s expense and may be subject to non-compliance fees.
Sharp Items
Sharp products (i.e., any product that has a sharp or pointed edge such that when exposed, the edge would
present a safety hazard to associates, carriers, or customers receiving or unpacking the product) must be
packaged so that in the normal course of order fulfillment (i.e., receipt, stocking, shipment preparation and
transit to the customer), the sharp or pointed edge will not become exposed. Any sharp products that do
pose a safety risk may be rejected at the dock and returned at Vendor’s expense.
To provide the safest packaging sharp items should be blister-packed. The blister-pack must cover the
sharp edge and be securely fastened to the item so that the item does not slide around within the blister
pack.
Acceptable
Examples of well packaged sharps
where items are in a fully enclosed
stiff plastic package and fastened
securely to the footprint pre-
venting sharp from moving in the
package.
Place or wrap the unit in protective bubble wrap or a protective overbox, so that the packaging com‐
pletely covers any exposed edges. A product that is overboxed is placed in an additional box at the time
of shipping. Make sure the barcode is scannable without opening or unwrapping the unit.
Sharp products secured to a footprint and wrapped in plastic may also be allowed provided that the item
is secured to the footprint (i.e., does not slide around), the plastic is rigid enough to withstand handling
and exterior contact does not cause the sharp product to perforate the plastic.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 26SECTION 9: Packaging Guidelines (cont.)
Unacceptable Acceptable
Example of unacceptable Example of acceptable
packaging where packaging where items
exposed sharps in open face are fastened within a
box create a safety hazard. sealed container, no open
face or exposed product.
Sharp products contained in molded footprints with plastic covering are not typically safe and not
recommended.
Unacceptable
Example of unacceptable packaging where sharp item
is not secured to footprint causing a safety hazard.
Cardboard or plastic sheaths alone on the sharp blade are not sufficient, unless the sheath is of a
rigid, durable plastic and secured to the product so it cannot slide off.
Example of inadequate pack- Example of inadequate plastic sheath al-
aging with sharp edge ex- lowing sharp to slide out creating a safety
posed creating a safety haz- hazard.
ard.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 27SECTION 9: Packaging Guidelines (cont.)
***Glass, Ceramic, Breakable and Fragile
This section describes any product of extremely delicate material or construction or in need of careful
handling to avoid breakage or damage. These items may present a safety hazard to associates, carri‐
ers, or customers receiving or unpacking the product. Breakable products must be packaged so that
in the normal course of the fulfillment process they cannot be
broken or exposed.
Examples of unacceptable
packaging where fragile
Unacceptable breakable item is exposed
creating a safety hazard.
Example of acceptable
packaging where fragile
breakable item is not exposed,
Acceptable
protected from damage and
potential of creating safety
hazard.
All items must be individually wrapped to prevent damage from other items within container (e.g., set of
four wine glasses). The packaged items must pass a drop test consisting of the following: Packaged items
should be dropped five consecutive times from a height of 36 inches onto a concrete surface, once on the
top, once on the bottom, once on the longest side, once on the bottom corner, once on the longest
bottom edge.
Items should not move or shake within container and should pass vigorous shake test without having
items break.
Example of unacceptable Example of acceptable
packaging where items packaging where
can move or shake within breakables are individually
packaging. wrapped and protected.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 28SECTION 10: Shipping Carton Information
Master Shipping Carton: All individual products must be packed in a master shipping carton.
Shipping Carton – No Staples or Bands: Do not use staples to secure cartons. Remove any plastic or metal
banding prior to shipping. Cartons need to be sealed tight to prevent damages.
Shipping Carton Packing: Maximize individual product quantity into each master shipping carton, but do not
exceed our max shipping carton size. Do not mix Purchase Orders in a shipping carton. Mix of style, size, or
color in a shipping carton is acceptable, but must be packaged by Purchase Order level.
Contact vendorsupport@zappos.com if unsure of carton packing.
Shipping Carton Labels:
Every shipping carton in the shipment must have an EDI GS1‐128 Shipping Label on the outside of the carton.
An EDI GS1‐128 Shipping Label must include a human-readable and scannable Zappos Merchandising Pur‐
chase Order Number barcode and an SSCC‐18 barcode. If the EDI GS1‐128 shipping label is submitted, an
EDI 856 – ship notice (ASN’s) including SSCC‐18 information must be submitted prior to shipment. See page 8
& 9 of the Zappos Vendor Guide for the EDI GS1-128 Shipping Label specifications.
Zappos.com and 6pm.com will refuse and return at the Vendor’s expense every shipping carton that does
not have a human-readable and scannable EDI GS1-128 Shipping Label with the valid Zappos
Merchandising Purchase Order number and a SSCC‐18 barcode on the outside of the carton.
SAMPLE
Barcode requirements:
Symbology Code = Code 128
X Dimension = 15 -20 MILS.
Density = 3.690 CHAR/ins.
A Height = 1.063 inches.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 29SECTION 10: Shipping Carton Information (cont.)
Shipping Carton Label Placement
The shipping carton label should be placed on the exterior of each carton in an un-obscured and easily visible
location, preferably on the side of the carton. Do not place carton labels over a seam of the carton. To
preserve the readability of carton labels, place them on cartons at least 1“ away from corners, edges or tape
that may cover or distort the label.
Below are examples of preferred top and side shipping label placement. Typically, labels are only placed on
the top of a carton when the sides are too short (less that 7” H) to fit the GS1-128 label.
Shipping Carton Dimensions
The following applies to ALL product categories:
The maximum shipping carton weight is 55 pounds.
The minimum shipping carton dimensions are (8” L x 3” W x 4” H).
The maximum shipping carton dimensions are (32” L x 24” W x 27” H). The longest dimension
cannot exceed 32”, the second dimension cannot exceed 27”, and the final dimension cannot
exceed 24”.
Carton openings should be on the top or bottom and not sides of each carton.
27” H
24” W
32” L
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 30SECTION 11: International Shipments
Vendors Shipping Internationally: Vendors fulfilling out of international facilities must first contact the
International Inbound Logistics team at IntlTraffic@zappos.com prior to shipping. We would like to ensure
that we handle your shipment accordingly and to provide you with our International Routing Request Form.
Mandatory documents listed in this section and the International Routing Request Form must be emailed to
IntlTraffic@zappos.com prior to shipping each shipment.
Information to be included on our International Routing Request Form:
Valid Zappos Merchandising Purchase Order Number (1‐22 alphanumeric characters)
Total actual number of cartons
Total actual pairs or numbers of product (List units/pairs for each Purchase Order)
Total actual weight in pounds (lbs)
Cubic feet: Formula for cubic feet: (L” x W” x H”) / 1728 x number of cartons = Total cubic feet
The origination address and shipping hours of the shipment (e.g., supplier warehouse, port)
Origin contact person with email address, phone and fax number
Indicate what type of product will be in the shipment (e.g., footwear, bags, apparel, etc.)
Mandatory documents to be submitted along with the Routing Request form:
Commercial Invoice (One (1) Purchase Order Number per an invoice)
Packing List
Interim Footwear Invoice, Product Detail Invoice, or HTS Code for each style
Certificate of Origin
Bill of Lading listing the brand name for each Purchase Order
GENERAL CERTIFICATES OF CONFORMITY MAY BE REQUIRED WITH YOUR SHIPMENT
International shipments must list our company’s name and zone number as the “Ship To/Deliver To”
on the commercial invoice, packing list, and shipping carton label. To obtain the correct ship to address,
email IntlTraffic@zappos.com
International shipments must list the following address as the “Buyer/Bill To/Invoice To” on the commercial
invoice and packing list:
Zappos Merchandising, Inc.
400 E. Stewart Avenue
Las Vegas, NV 89101 U.S.A.
Follow All Carriers’ Instructions: All shipping instructions given by the carriers must be followed. Any
additional freight charges incurred due to non‐compliance with such carrier shipping instructions (including
3rd party fulfillment centers, warehouses, or suppliers of brands) will be passed on to you.
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 31SECTION 12: Accounts Payable
Invoicing: Provide an invoice for Products shipped pursuant to a Purchase Order. Each invoice must refer to
our Purchase Order Number and contain the total units of product being billed. Issue separate invoices for
each unique Purchase Order Number. Issue only one invoice per Purchase Order. The terms on our Purchase
Order will control pricing and we can reject any inconsistent terms or pricing on your invoice.
EDI Invoicing: You must use EDI for issuing invoices to Zappos.
Monthly Statements: Provide monthly statements of all open items on our account. Place the appropriate
Zappos Merchandising Purchase Order Number in addition to your invoice number.
Credit Memos: Provide Zappos with a copy of any credit memo issued by the Vendor to Zappos.
Price and Terms: Our Purchase Order will control pricing and terms; we can reject any inconsistent terms in
the Vendor’s invoice. Disputes on pricing and terms will be discussed. The buyer will contact the Zappos
Accounts Payable department if adjustments are to be made.
Purchase Orders & Invoices MUST HAVE the following BILLING address listed:
Zappos Merchandising, Inc.
Attn: Accounts Payable (Zappos.com, Inc.)
PO Box 7469
Las Vegas, NV 89125-7469
U.S.A
FOR ALL QUESTIONS ABOUT INVOICING, CONTACT THE ZAPPOS ACCOUNTS PAYABLE TEAM:
E-mail: Acct-ap@zappos.com
Fax: (702) 947‐7822
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 32SECTION 13: Accounts Payable Dispute Information
Zappos Merchandising, Inc. allows disputes for Vendor Compliance (VC) claims under the following
conditions:
The dispute must be submitted through your assigned Zappos Accounts Payable representative that is
responsible for managing your account
The dispute must be submitted within a period of 12 months following the claim’s transmission date
Vendor Dispute Requirements:
Valid reason for dispute, including a detailed explanation of the nature of the dispute including, without
limitation, specific over / under payment and correct / incorrect Purchase Order information
Supporting documentation including, without limitation, ACH remittance advice, check remittance
advice, Purchase Order information, stock ID Information, and UPC information
Pertinent e-mail correspondence showing the Zappos Accounts Payable representative has
acknowledged the dispute and confirmed an investigation has commenced.
Once the 12 month allowed dispute window has expired, Zappos will not honor the dispute, unless it is
already in process.
FOR ALL QUESTIONS ABOUT DISPUTES, CONTACT THE ZAPPOS ACCOUNTS PAYABLE TEAM:
E-mail: Acct-ap@zappos.com
Fax: (702) 947‐7822
Zappos Merchandising Vendor Guide (Revised 3/2015)
Please check frequently for updates. 33You can also read
