Emailtree.AI, responds to emails in seconds 12th of Juin 2018, 11:15 First email fully managed by AI - Luxinnovation
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Emailtree.AI, responds to emails in seconds
12th of Juin 2018, 11:15
First email fully managed by AI
Emailtree.AI, responds to emails in seconds
CUSTOMER EMAIL : EMAILS SENT BY EMAILTREE AI
12 Juin 2018 11:15:48 +0000
2018-06-12 11:24:34
Bonjour, Confirmation license renewal
"BON POUR ACCORD" 1 licence pour 1 an pour 1 machine 2018-06-12 11:24:05
Your invoice ...
Un chéque de la Banque ..... est envoyé ce jour (c'est + simple
pour la comptabilité) 3rd mail contained an error, it was blocked
Bonjour Monsieur …,,
Vous sera t il possible de modifier l'adresse de facturation Nous vous remercions pour votre commande.
comme ceci:
La facture avec paiement par virement bancaire a été
SCM Gxxxx xxxx
envoyée à votre attention.
2 rue Henri ......
1xxxx Ville
Emailtree.AI, responds to emails in seconds
1. Solve repetitive tasks
Human operator teaches the machine what to do in each scenario, which
actions should be done in the databases.
2. Create
Depending on the situations, AI can create something new, while respecting
the rules and limits imposed. Human operator keeps the control but can
also decide to let the machine decides itself.
The process
1. Email understanding
Increase email productivity
Automate email composition
2. Supervised learning
Automate actions in databases
Spend less time on emails
Fully managed by our innovative
Machine Learning and AI technology. 3. Tasks automation
Actions and reply generation
Email understanding
Extracting meaning from emails
“I would like to rent four bikes on 20th of May …”
- Natural-language processing to extract the essence of the message
- Identify customer’s issues when using the product / service
- Identify actions / tasks to be taken
EmailTree understands the content and automatically generates
Service Product Order details
reports to help customer service and support team.
Gathering additional information
Existing client Weather
Eliminate manual check for internal and external additional info:
- Existing customer in the database? Order status? Orders history 20 MAY
- Use contextual data to automate final decision
Copyright© 2018 EmailTree, a division of BWM Mediasoft
Supervised learning
Generating answers and tasks
Based on information gathered on previous steps, EmailTree
automatically generates possible tasks and email content.
Learn and take actions Standard offer Bonus offer: Bonus offer:
generated! 30% discount choose offer
Learn from every action taken by human operator.
Some actions are already taken by EmailTree and
emails are sent out.
Send offer Choose a
Send offer
Other actions need review by human operator before bonus offer
sending out the email. Next time, in this scenario, 1 Free bike
EmailTree will automatically send out the proper email. Free rain covers
Copyright© 2018 EmailTree, a division of BWM Mediasoft
Tasks automation
Completely task automation Status: 20 MAY
EmailTree learns from the previous decisions and automatically:
Email 1 Email 2 Email 3
- Generates actions
- Prepares customised offers Confidence Confidence Confidence
- Proposes solutions for technical issues (Support Level 1)
55% level 72% level 87% level
- Escalates to Support Level 2 or 3 Email text generated: Email text generated: Email text generated:
- Generates a confidence level, based on the previous steps
- Composes the email content and send emails
Email sent Email sent Email sent
Human operator may interfere to change elements in the email to
min. min. min.
be sent. Time saved:
5 Time saved:
7 Time saved:
8
72% 85% 91%
Learning score improvement
Each decision contribute to the learning process. Day by day, the
confidence level improves and EmailTree performs better.
10 MAY 15 MAY TODAY
Copyright© 2018 EmailTree, a division of BWM MediasoftOur targets
60% DECREASE
To whom we address? Decrease in average resolution time per email
Any company that spends considerable
time and efforts on emails for customer
service and support issues. 1 MINUTE
Average resolution time per email
Priority in short/medium term
- Telecom operators
- E-commerce websites
- Customer relationship services
25% INCREASE
Sales increase based on our own experience
- Support teams since the 20th of February
Copyright© 2018 EmailTree, a division of BWM MediasoftYou can also read
