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2020 Professional Development Catalog
Key Dates
January 2020 November 17 Exam question challenges —
deadline for receipt at LOMA
January 1 LOMA closed for New Year’s Day;
LOMA’s Contact Center unavailable November LOMA closed for Thanksgiving;
26–27 LOMA’s Contact Center unavailable
January 2 Enrollment opens for May 2020 paper exams
December 2020
January 20 LOMA closed for Martin Luther King Jr. Day;
LOMA’s Contact Center unavailable December 5 November 2020 paper grades post
February 2020 December 25 LOMA closed for Christmas;
LOMA’s Contact Center unavailable
February 3 Ed Reps receive certificates and diplomas for
November 2019 paper exams January 2021
February 7 Deadline to submit paper enrollment forms January 1 LOMA closed for New Year’s Day;
for May 2020 paper exams LOMA’s Contact Center unavailable
February 21 Deadline to submit enrollments via January 4 Enrollment opens for May 2021 paper exams
learning.loma.org, and late paper enrollment forms January 18 LOMA Closed for Martin Luther King Jr. Day;
deadline for May 2020 paper exams LOMA’s Contact Center unavailable
April 2020
April 22 FLMI and FSRI Conferment Ceremony,
Salt Lake City, UT
May 2020 About This Catalog
May 11–15 Paper exams administered
(see page 78 for dates and times) LL Global, Inc., made up of the LIMRA, LOMA, and Secure
Retirement Institute brands, is committed to a business partnership
May 25 LOMA closed for Memorial Day; with its worldwide members in the financial services industry to
LOMA’s Contact Center unavailable
improve their management and operations through quality
May 26 Exam question challenges — employee development, research, information sharing, and related
deadline for receipt at LOMA products and services.
June 2020 The mission of LL Global’s Professional Development Division is to
June 6 May 2020 paper grades post provide companies in the insurance and financial services industry with
July 2020 a quality education to meet their human resources development needs.
July 1 Enrollment opens for November 2020 LL Global does not discriminate on the basis of race, color, national
paper exams origin, sex, pregnancy, religion, age, disability, citizenship, ancestry,
July 3 LOMA closed for Independence Day; service in the uniformed services, sexual orientation, marital
LOMA’s Contact Center unavailable status, genetic information, or any other factors protected by
August 2020 federal, state and local law in education policies or eligibility
August 3 Ed Reps receive certificates and diplomas for May
requirements for its Programs.
2020 paper exams All statements in this Catalog are for informational purposes only
August 7 Deadline to submit paper enrollment forms and should not be construed as the basis of a contract between a
for November 2020 paper exams student, Educational Representative (Ed Rep), or participating
August 21 Deadline to submit enrollments via organization and LL Global. While the provisions of this Catalog will
learning.loma.org, and late paper enrollment forms ordinarily be applied as stated, LOMA and LL Global reserve the
deadline for November 2020 paper exams right to change any provision without any actual notice to students.
September 2020 Every effort will be made to keep students and company Ed Reps
advised of any changes. Ed Reps are not agents of LOMA or LL
September 7 LOMA closed for Labor Day;
LOMA’s Contact Center unavailable Global.
November 2020 Project Manager: Kathryn H. Brown, AIRC, ALMI, ASRI, PCS
November 2–6 Paper exams administered Graphic Designer: Allison Molette, Megan Swift
(see page 78 for dates and times)
Copyright © 2020 LL Global, Inc. All rights reserved.
This Catalog, or any part thereof, may be reproduced or transmitted for the purpose of informing current or potential LOMA students of available education
opportunities, on the condition that the reproduction or transmission includes the following notice: “Copyright © 2020 LL Global, Inc. All rights reserved.”
Reproductions or transmissions for any other purpose require the prior written permission of the publisher. LOMA®, FLMI®, FSRI TM, ASRI TM, ALMI®, ACS®, AIRC™,
ARA™, CPFS™, CSI®, LCIC™, PFSL™, and I*STAR® are service marks of LOMA, and use for purposes not authorized by LOMA is prohibited.
Table of Contents
Advance Your Career 2 SRI 121 — Retirement Savings and Investments..................21
Guidelines for Use of LOMA Materials...........................................3 SRI 131 — Planning for a Secure Retirement.......................21
Who to Contact...........................................................................3 SRI 210 — Successful Retirement Outcomes.......................21
SRI 220 — Retirement Marketing and
Overview of Products and Services 4 Business Acquisition..........................................22
Professional Designation Programs...............................................4 SRI 230 — Retirement Administration..................................22
Designation Courses....................................................................4 SRI 500 — Transforming Retirement Security.......................22
Short Online Courses...................................................................4 UND 386 — Underwriting Life and Health Insurance..............22
Short Online Collections...............................................................4
Instructor-Led Training.................................................................5
LIMRA Leadership Institute 24
Custom Learning & Development Paths........................................6 About the LLIF....................................................................... 24
Customized Solutions...................................................................6 2020 LLIF Programs.............................................................. 25
Choose your Path to Industry Knowledge......................................6
Course Topic Categories..............................................................7
Short Online Courses and Course Collections 26
Languages..................................................................................7 Featured Short Online Courses............................................... 26
Certificates.................................................................................7 Short Online Course Collections.............................................. 26
Designation Programs..................................................................7
Course Types..............................................................................7
Course Enrollment, Access and
Course Providers.........................................................................7 Study Materials 28
Using your LOMA Learning Account............................................28
Professional Designation Programs 8 Enrolling for Courses................................................................. 29
Fellow, Life Management Institute™ (FLMI®)..............................10 Student Responsibilities............................................................ 29
Associate, Life Management Institute™ (ALMI®).........................10 Accessing Online Study Materials.............................................. 30
Fellow, Secure Retirement Institute™ (FSRI™)...........................11 Anticipating Curriculum Changes............................................... 30
Associate, Secure Retirement Institute™ (ASRI™).....................11 Extending Course Access.......................................................... 30
Associate, Customer Service™ (ACS®)......................................12 Students with Special Needs......................................................31
Associate, Insurance Regulatory Compliance® (AIRC™)..............14 Purchasing Printed Study Materials............................................31
Associate, Reinsurance Administration™ (ARA™)......................15 Shipping & Billing......................................................................31
Designation Course Descriptions Examinations 32
and Course Materials 16 Highly Interactive Online Courses and Short Online Courses........ 32
ACS 100 — Foundations of Customer Service.......................16 Course Portal Courses.............................................................. 32
ACS 101 — Customer Service for Insurance Professionals......16 Modularized Self-proctored Exams......................................... 32
AIRC 411 — The Regulatory Environment for Comprehensive Proctored Exams........................................... 32
Life Insurance....................................................16 Exam Procedures & Regulations................................................ 35
AIRC 421 — Regulation of Life Insurance Products, Sales,
& Operations.....................................................16 Grades, Credit, and Awards 36
ARA 440 — Reinsurance Administration................................17 Short Online Courses................................................................ 36
CX 50 — Impact Cx: The Quest........................................17 Highly Interactive Online Courses............................................... 36
LOMA 280 — Principles of Insurance.......................................17 Self-proctored Course Portal Exam............................................ 36
LOMA 281 — Meeting Customer Needs Proctored Course Portal Exams................................................. 36
with Insurance and Annuities.............................17 Retake Policy............................................................................ 36
LOMA 290 — Insurance Company Operations..........................17 Regrade Policy......................................................................... 36
LOMA 291 — Improving the Bottom Line: Credit from Other Programs.......................................................37
Insurance Company Operations..........................18 Awards.....................................................................................37
LOMA 301 — Insurance Administration....................................18
LOMA 302 — The Policy Lifecycle: Insurance Administration....18
International Programs 38
LOMA 307 — Business and Financial Concepts Arabic Programs....................................................................... 38
for Insurance Professionals ...............................18 Chinese Programs.................................................................... 40
LOMA 308 — The Business of Insurance: French Programs...................................................................... 48
Applying Financial Concepts..............................18 Korean Programs...................................................................... 54
LOMA 311 — Business Law for Insurance Professionals...........18 Spanish Programs.................................................................... 60
LOMA 320 — Insurance Marketing..........................................19 Thai Programs...........................................................................73
LOMA 321 — Marketing in Financial Services..........................19
LOMA 335 — Operational Excellence for Insurance
Fees and Schedules 74
Professionals.....................................................19 Enrollment Fees.......................................................................... 74
LOMA 357 — Institutional Investing: Principles and Practices....20 Prometric Fees........................................................................... 74
LOMA 361 — Accounting and Financial Reporting English-Language 2020 Course/Exam Enrollment Fees —
in Life Insurance Companies..............................20 North America............................................................................75
LOMA 371 — Risk Management and Product Design for Additional Fees...........................................................................75
Insurance Companies........................................21 2020 Paper Exam Schedule........................................................76
SRI 111 — Retirement Fundamentals..................................21 English Language Exams & Study Materials by Course.................77
Advance Your
CAREER
Our Formula for Success
Start with the trusted source for industry knowledge, add Learners love our popular highly-interactive online
job-relevant course content and convenient course access, course format! Engaging content, multimedia delivery,
and you have a formula for success that industry modularized examinations built right into the course –
professionals around the globe rely on to advance their all features that help adult learners make the most of
careers! their study time and apply the learning to their everyday
lives! See page 32 for more information.
Our industry is changing…and we are keeping pace with
these changes in many ways! We continue to expand capabilities in response to
evolving learner preferences, with additional options
Best Interest? We’ve got you covered! LOMA and
for studying and testing.
LIMRA’s Understanding Best Interest courses are
designed to help financial professionals and home office FLMI fellowship level courses released in 2020 will offer
employees understand and comply with New York Reg delivery of study materials as an interactive e-book
187. See page 26 for more information. compatible with most mobile devices.
LOMA’s newest professional designation program, the Some courses will add a new modularized self-
Fellow, Secure Retirement Institute (FSRI), is a proctored exam option, similar to those embedded in
comprehensive program designed to educate employees our highly interactive online courses. See page 32 for
who develop, administer, and support retirement plans more information.
and products. See page 11 for more information.
So get started today! Let LOMA’s proven formula for success
help you advance your career today…for a better tomorrow!
LOMA’s diverse content helps you achieve your career goals!
Annuities Customer Service Legal and Ethics Reinsurance
Business Analysis Finance and Life and Health Retirement Planning
Business Insurance Accounting Insurance Sales Support
Communication Financial Services Management and Sales Training
and Financial Planning Leadership
Company Operations Securities and
and Administration Human Resources Product Development Suitability
Compliance Insurance Fraud Project Management Underwriting
Customer Insurance Onboarding Property/Casualty
Experience Insurance
2 1-800-ASK-LOMA (Option 1) n www.loma.org
Advance your career
Disclaimer of Warranty Who to Contact
Examinations described in this Catalog are designed solely to measure
whether students have successfully completed the relevant assigned If you have questions about LOMA’s Professional
curriculum. The attainment of LOMA designations indicates only that all
examinations in the given curriculum have been successfully completed.
Development Programs, contact your company’s LOMA
In no way should a student’s completion of a given LOMA course or Education Representative (Ed Rep) first. If you require
attainment of any LOMA designation be construed to mean that LOMA in additional assistance, or if you are an independent student,
any way certifies that student’s competence, training, or ability to
perform any given task. LOMA’s examinations are to be used solely for
please contact:
general educational purposes, and no other use of the examinations or LOMA’s Contact Center
programs is authorized or intended by LOMA. Furthermore, it is in no 6190 Powers Ferry Road, Suite 600
way the intention of the LOMA curriculum or examinations to describe
the standard of appropriate conduct in any field of the financial services
Atlanta, GA 30339 USA
industry, and LOMA expressly repudiates any attempt to so use the Tel: 1-800-ASK-LOMA (275-5662) (Option 1)
curriculum and examinations. Any such assessment of student 770-984-3761
competence or usual industry practices should instead be based on Fax: 770-984-6415
independent professional inquiry and the advice of competent
E-mail: education@loma.org
professional counsel.
Guidelines for Use of LOMA Materials Unless your company has specific written permission from
It is unlawful to make unauthorized copies of LOMA texts, LOMA in advance, any photocopying, inputting or recording
study aids, exams, software, this Catalog, or any other via computer or other storage medium or device, copying of
materials. When companies or students make unauthorized software, storing or accessing materials via company
copies of LOMA materials, they engage in illegal activity, intranets or networks, or incorporation of any LOMA materials
thereby depriving LOMA of revenues used for association into other works may subject you and your company to
activities such as new research, training, and development of substantial liability for damages under the Copyright Act. You
education programs. may reproduce or transmit this Catalog as permitted on the
inside front cover. You may apply to LOMA for permission to
use other LOMA materials on a case-by-case basis by
contacting LOMA at education@loma.org.
learning.loma.org n education@loma.org 3
Overview of and Services
Overview of Products
PRODUCTS
AND SERVICES
As a leading provider of learning solutions for financial Some course portal courses are also available with a
services organizations around the globe, LOMA offers a wide modularized self-proctored testing option. Learners
range of products and services to meet your learning and who opt for self-proctored testing complete a self-proctored
development needs. exam at the end of each course module. Learners must
successfully complete each timed module exam within two
Professional Designation Programs exam attempts to pass the course. See page 32 for more
Since 1932, LOMA has awarded professional designations in information.
insurance and financial services industry education. Each Short Online Courses
LOMA designation program gives learners a broad
understanding of the industry as a whole, and an Whether you are new to the insurance and financial services
appreciation for how they can contribute to their companies’ industry or just want to build new skills, LOMA offers short
success. All LOMA professional designation programs are online courses that can help boost your productivity,
developed with guidance and support from industry subject performance and success!
matter experts, and are globally recognized as being relevant Our short online courses engage the learner with interactive
and engaging. See page 8 for more information. lessons and real-life scenarios that reinforce learning related
to the industry and, in many cases, are specific to individual
Designation Courses businesses or product lines. Online quizzes and knowledge
All courses in LOMA’s professional designation programs are checks provide instant feedback to keep you on track.
delivered online, either in a highly interactive format or in a
course portal format. Most of these courses can be completed in about an hour!
Learn at your own pace with 24/7 on-demand access to
Highly interactive format courses use an engaging,
LOMA’s short online courses.
multimedia approach that often includes integrated
audio, video, and scenario-based learning. Short Online Collections
Highly interactive format courses feature several We’ve combined several short online courses to form
self-proctored, end-of-module exams integrated into collections that focus on a specific aspect of the industry.
the course content as part of the learning experience. Short Online Collections range from 2 to 7 courses, all
No separate exam enrollment is required. available through one convenient enrollment.
Course portal format courses blend a traditional
textbook-based study experience (delivered as an See page 26 for more information about LOMA’s short online
e-book or as a PDF) with interactive practice questions, courses and short online course collections.
sample exam, and other review tools, all housed in a
dedicated mini website, or course portal. E-books are
delivered through an online course portal with links to
download files for each course by module or a PDF of
the entire book. The e-books feature videos, interactive
questions and interactive practice sections at the end of
each module or chapter.
Learners who opt for e-book delivery must have the
Kotobee™ Reader App or Apple Books® as these are
the only two readers LOMA supports. Other readers, or
reliance on the downloaded PDF, will not provide the
same robust interactive experience.
4 1-800-ASK-LOMA (Option 1) n www.loma.org
Overview of Products and Services
Instructor-Led Training
Insurance Immersion Leadership Development
LOMA offers instructor-led, activity-based programs The LIMRA Leadership InstituteTM invites you to become a
designed for employees who need a broad understanding of part of something special. For 30 years, our curriculum has
industry fundamentals. Led by skilled facilitators, the helped financial services leaders hone critical competencies,
programs include instruction from industry subject matter achieve heightened levels of success, and build invaluable
experts, participation in group activities, and interaction with relationships with their peers. Today, leadership development
peers. LOMA’s popular instructor-led training sessions are remains a top priority for companies throughout the industry,
delivered in a variety of formats: as they seek competitive advantage. Our faculty-led
Public Classroom Sessions are held several times workshops provide a fresh view on relevant, actionable topics
throughout the year in specified locations. These 2 ½ that can drive you and our industry forward. See page 24 for
day sessions are lively and fast paced, and move more information.
learners from introduction and understanding to
application and synthesis through focused discussion
about real-world challenges and solutions. Public
classroom sessions are limited to 25 participants.
Custom On-site Classroom Sessions are delivered
on-site at your location by LOMA’s trainers. Session
content can be tailored to fit your company’s unique
business needs.
Custom Train-the-Trainer Classroom Sessions, in Learn More
which LOMA conducts a complete custom on-site
classroom session with your company’s facilitators For more information about LOMA’s Insurance Immersion
attending as participants, followed by a one-day training programs, visit us at www.loma.org, or contact us:
Facilitator Certification Workshop in which your
Phone: 770-984-3766
facilitators learn how to deliver the same program for
maximum impact. E-mail: insuranceimmersion@loma.org
Virtual Classroom Sessions use web-conferencing to Additional instructor-led training and development
deliver the same great training right to your desk. Virtual opportunities are available through LIMRA. To learn how
sessions include the expert instruction and small group these programs can have a positive impact on your
activities of the traditional classroom model, and are business, contact LIMRA at 888-785-4672 or online at
available in public sessions or custom sessions talentsolutions.limra.com.
tailored to your company’s needs. Virtual classroom
sessions are limited to 25 participants.
learning.loma.org n education@loma.org 5
Overview of Products and Services
Custom Learning & Development Paths Choose your Path to Industry Knowledge
LOMA can tailor time-tested course content to meet your LOMA has education and training solutions to fit your needs.
company’s unique learning needs with custom learning and And thanks to LOMA’s enhanced learning system, navigating
development paths, based on criteria you specify. By your path to industry knowledge has never been easier!
integrating or adapting our courses and designation programs
When you log in to LOMA’s learning system, you can see all
into custom learning paths that appeal to a variety of learning
of your LOMA learning options in one place. Advanced online
styles, LOMA can design a development program unique to
learning catalog search features allow you to search for
each functional area within your organization. LOMA’s team
LOMA courses based on
of learning and development professionals matches learning
content and courses with job families and competencies Course topic
within jobs for an all-inclusive development solution. Designation program
Customized Solutions Course type
For companies that need more than a standard off-the-shelf Course provider
solution, LOMA offers customized solutions to maximize your
training investment. Some of these options include: Language
Certificate programs Keyword or phrase
Blended learning tools
This powerful filtering tool helps you see at a glance all of the
Learning management system (LMS) integrations LOMA learning opportunities that meet your criteria, and how it
Customized courses all fits together to deliver the solution that’s just right for you.
For more information about LOMA’s customized solutions, If you are working toward a Professional Designation, the
visit www.loma.org, or email membersolutions@loma.org. designation tracking features in LOMA’s learning system
will help you stay on target!
The system’s user interface is available in a variety of
languages to make your experience better than ever before.
6 1-800-ASK-LOMA (Option 1) n www.loma.org
Overview of Products and Services
Course Topic Categories Designation Programs
Annuities ACS® Associate, Customer Service™
Business Skills AIRC™ Associate, Insurance Regulatory
Compliance/Legal Compliance®
Customer Experience ALMI® Associate, Life Management Institute™
Customer Service ARA™ Associate, Reinsurance Administration™
Finance/Accounting ASRI™ Associate, Secure Retirement Institute™
Health Insurance FLMI® Fellow, Life Management Institute™
Life Insurance FSRI™ Fellow, Secure Retirement Institute™
Management/Leadership LCIC™ LOMA Certified Insurance Consultant™
Marketing
(Spanish)
Operations/Administration
LLIF LIMRA Leadership Institute™ Fellow
Property/Casualty Insurance
Reinsurance
Retirement
Course Types
Sales
Short Online Courses
Underwriting
Short Online Collections
Designation Courses
Instructor-Led Courses
Languages Instructor Materials/Discussion Guides
Arabic
Chinese (Simplified)
Chinese (Traditional)
Course Providers
English
LOMA
French
LIMRA
Korean
Convergent
Spanish
LOGiQ3
Thai
LRN
NATG
Certificates
Certificate in Insurance Fundamentals
Certificate in Customer Experience Essentials
Certificate in Retirement Essentials
Certificate in Regulatory Compliance Essentials
Certificate in Underwriting
learning.loma.org n education@loma.org 7
Professional Designation Programs
Professional Designation
PROGRAMS
One of the most recognized and respected professional Enroll and Access Designation Courses
education institutions in the world, LOMA is perhaps best Once enrolled, learners access the study materials for
known for programs of study that lead to the internationally LOMA’s designation program courses through LOMA’s
recognized professional designations listed below: learning system.
ACS® Associate, Customer Service™
Whether you choose the highly interactive online format with
AIRC™ Associate, Insurance Regulatory Compliance® integrated end-of-module exams, the course portal format
ALMI® Associate, Life Management Institute™ with a comprehensive proctored exam, or the course portal
ARA™ Associate, Reinsurance Administration™ format with modularized self-proctored exams, LOMA is your
ASRI™ Associate, Secure Retirement Institute™ one-stop shop for everything you need to succeed.
FLMI® Fellow, Life Management Institute™ The charts on pages 77 and 78 show the format for each
FSRI™ Fellow, Secure Retirement Institute™ designation course.
LCIC™ LOMA Certified Insurance Consultant™ (Spanish) Credit for Retired Designation Courses
Track Designation Progress In some cases, learners may receive credit for courses that
are no longer offered by LOMA. Most of these situations are
LOMA’s learning system — learning.loma.org — provides explained in notes to the tables on the following pages.
quick access to the most current designation program However learners should check their Learning History in
information and materials. Although learners may enroll in LOMA’s learning system for the most up-to-date information
individual courses within any of LOMA’s programs without regarding program requirements and designation progress.
pursuing a professional designation, the Designation tab in
LOMA’s learning system makes earning a professional
designation easier by helping learners and administrators
stay on target.
When you enroll in a course that offers credit toward a
designation, this feature automatically displays the
LOMA professional designations that award credit for that
course and allows you to see the progress you’ve made
toward each designation, as well as the remaining courses
needed to achieve your designation goals. With this tab,
you’ll always know exactly what your next steps should be in
order to reach the finish line!
Want to see what other designations are available? Simply
search the Learning catalog and select the “Designation”
category to see all available designations and the courses
required for each.
8 1-800-ASK-LOMA (Option 1) n www.loma.orgProfessional Designation Programs
LOMA Certificates Certificate in Retirement Essentials
LOMA certificates provide both recognition of your efforts SRI 111—Retirement Fundamentals
and incentive to keep going! It signals your commitment to SRI 121—Retirement Savings and Investments
your professional development goals to colleagues and SRI 131—Planning for a Secure Retirement
superiors.
Certificate in Customer Experience Essentials
Learners earn certificates for completion of certain levels of
CX 50—Impact Cx: The Quest
LOMA designation courses. Other certificates may combine
courses from across multiple programs, or may be awarded LOMA 280—Principles of Life Insurance/
upon completion of a single course. LOMA 281—Meeting Customer Needs with Insurance
and Annuities
Current certificates and their course components include:
LOMA 290—Insurance Company Operations/
Level 1: Insurance Fundamentals LOMA 291—Improving the Bottom Line:
LOMA 280—Principles of Life Insurance/ Insurance Company Operations
LOMA 281—Meeting Customer Needs with Certificate in Underwriting
Insurance and Annuities
UND 386—Underwriting Life and Health Insurance
LOMA 290—Insurance Company Operations/
LOMA 291—Improving the Bottom Line: Insurance
Company Operations
Certificate in Regulatory Compliance Essentials
AIRC 411—The Regulatory Environment For
Life Insurance
AIRC 421—Regulation of Life Insurance Products,
Sales, and Operations
learning.loma.org n education@loma.org 9Professional Designation Programs
Fellow, Life Management Institute (FLMI)
and Associate, Life Management Institute
(ALMI)
The Fellow, Life Management Institute (FLMI) program is a LOMA recommends a course progression that begins with
10-course professional designation program that provides Level I followed by the ALMI level before enrolling in courses
an industry-specific business education in the context of in the FLMI level.
the life insurance and annuity industry. Established in 1932,
All courses leading to the ALMI are available in
the FLMI program is the world’s largest university-level
two formats – as a Highly Interactive Online course with
education program in insurance and financial services.
integrated modularized self-proctored exams, or as a Course
Level 1: Insurance Fundamentals: Provides need-to- Portal with a proctored end-of-course exam.
know information about insurance products and
operations so employees quickly gain confidence, serve Some upper level FLMI courses are only available in the
the customer effectively, and contribute to company Course Portal format with a proctored end-of-course exam.
success Select others, also available in Course Portal format, offer the
choice between a proctored end-of-course exam and
ALMI: Provides job-relevant knowledge about the core modularized self-proctored exams. See Page 32 for more
insurance functions and strengthens business and information.
financial acumen
FLMI: Teaches advanced insurance and financial
concepts to build a deeper understanding of the
insurance business
Associate, Life Management Institute (ALMI) and Fellow, Life Management Institute (FLMI)
Required courses
Level I ALMI FLMI
Insurance Insurance Insurance Business & Marketing Law2 Management 2 Investments2 Accounting Risk
Principles1 Operations1 Administration Financial Management
Concepts2 & Product
Design
LOMA 280 LOMA 290 LOMA 301 LOMA 307 LOMA 320 LOMA 311 LOMA 335 LOMA 357 LOMA 361 LOMA 371
or or or or or
LOMA 281 LOMA 291 LOMA 302 LOMA 308 LOMA 321
Level 1: LOMA awards a
personalized certificate to
learners upon successful
completion of LOMA 280/281 Level 1 plus the ALMI courses are required
and LOMA 290/291. to earn the ALMI designation.
1
Learners who complete CX 50 – Impact Cx: The Quest, as well as the FLMI Level 1 course requirements (LOMA 280/281 and LOMA 290/291) will earn the
Certificate in Customer Experience Essentials.
2
Learners who have credit for the discontinued courses shown below may receive FLMI credit for the applicable course category shown below. However, credit
for discontinued courses is subject to change without notice.
Discontinued Course Course Category
LOMA 351 Business & Financial Concepts
LOMA 310, 315, or 316 Law
LOMA 330 Management
LOMA 340 or 356 Investments
Learners may be eligible for credit for other discontinued
courses. Check your designation progess at learning.loma.org.
10 1-800-ASK-LOMA (Option 1) n www.loma.orgProfessional Designation Programs
Fellow, Secure Retirement Institute (FSRI) and
Associate, Secure Retirement Institute (ASRI)
The Fellow, Secure Retirement Institute (FSRI) is a self-study Level 3 (FSRI) delivers knowledge of broad challenges
designation program for industry professionals working in the facing society and the retirement industry, as well as
retirement industry. Designed specifically for employees in strategic approaches for meeting these challenges, to
insurance companies, asset management firms, distribution equip employees for problem solving, innovation, and
organizations, and recordkeeping companies, this advancement in their careers. Learners who complete
comprehensive professional development curriculum covers Levels 1, 2, and 3 will achieve the Fellow, Secure
the entire retirement planning and income marketplace. The Retirement Institute (FSRI) designation.
FSRI will help companies ensure that their employees have
LOMA recommends a course progression that begins with
the knowledge and skills to support retirement plans and
Level 1 followed by the ASRI level courses before enrolling in
products, deliver effective service and solutions to clients and
the FSRI course.
advisors, and address the challenges and opportunities
presented by the evolving retirement marketplace. All courses leading to the ASRI are highly interactive online
Level 1 (Certificate Level) consists of three courses that courses with integrated modularized exams. The final FSRI
provide an overview of the retirement marketplace and a course features a blended learning approach that includes an
strong foundation in retirement principles, products, and interactive online component and a PDF text in a course
planning. A Certificate in Retirement Essentials is portal with a proctored exam, as well as an application
awarded upon completion of these three courses. assignment segment that challenges learners to demonstrate
understanding and application of advanced retirement
Level 2 (ASRI) consists of three courses that teach concepts.
advanced concepts in generating successful retirement
outcomes and the application of retirement industry
knowledge to marketing, business acquisition,
administration/operations, service, and other functions
that support the business. Learners who complete Level 1
and Level 2 will earn the Associate, Secure Retirement
Institute (ASRI) designation.
Associate, Secure Retirement Institute (ASRI) and Fellow, Secure Retirement Institute (FSRI)
Required courses
Level 1 Level 2 Level 3
Certificate in Retirement Essentials ASRI FSRI
SRI 111 SRI 121 SRI 131 SRI 210 SRI 220 SRI 230 SRI 500
Retirement Retirement Planning for Successful Retirement Retirement Transforming
Fundamentals Savings and a Secure Retirement Marketing Administration Retirement
Investments Retirement Outcomes and Business Security
Acquisition
learning.loma.org n education@loma.org 11Professional Designation Programs
Associate, Customer Service (ACS) The ACS program provides a course on the foundations of
customer service, and the program’s elective tracks allow
Employees at all levels can benefit from the Associate, you to focus your studies within a particular product area.
Customer Service (ACS) program. It is appropriate for Those pursuing the ACS may choose one of the following
anyone who interacts with internal or external customers on a tracks to complete the designation:
regular basis.
ACS — Life Insurance
The ACS program is designed to help you: ACS — Property & Casualty (P&C)
Increase your knowledge of product lines
Successfully manage customer relationships
Exceed customers’ expectations
Improve your company’s bottom line
ACS — Life Insurance
Required courses Elective courses — select two
Customer Service Insurance Insurance Operations/ Insurance Business & Marketing
Principles Reinsurance Administration Administration Financial Concepts
ACS 100 LOMA 280 LOMA 290 LOMA 301 LOMA 307 LOMA 320
or or or or or or
ACS 101 LOMA 281 LOMA 291 LOMA 302 LOMA 308 LOMA 321
or
ARA 440
Learners must complete THREE required courses and TWO electives to earn the ACS designation.
ACS — Property & Casualty (U.S.) ACS — Property & Casualty (Canada)
Jointly sponsored by LOMA and The Institutes, the U.S. Jointly sponsored by LOMA and The Insurance Institute
Property & Casualty track of the ACS program provides a solid of Canada (IIC), the Canadian Property & Casualty track
understanding of customer service and how it affects property/ of the ACS program provides a solid understanding of
liability, personal and commercial insurance, regulation, claims customer service and how it affects property/liability
and more. Policies and procedures for LOMA-administered insurance, loss adjusting, underwriting, and agent/broker
ACS courses are described in this Catalog. For information on activities. Policies and procedures for LOMA-administered
enrolling for The Institutes courses, see the contact information ACS courses are described in this Catalog. For information
below. To send proof of credit to LOMA, complete the form at on enrolling for IIC courses, see the contact information
www.loma.org. below. To send proof of credit to LOMA, complete the
form at www.loma.org.
The Institutes
Customer Service Department
720 Providence Road The Insurance Institute of Canada
Suite 100 18 King Street East, 6th Floor
Malvern, PA 19355-3433 Toronto, ON M5C 1C4
Tel: 800-644-2101 / 610-644-2100 Tel: 866-362-8585 / 416-362-8586
Fax: 610-640-9576 Fax: 416-362-1126
E-mail: customerservice@theinstitutes.org E-mail: iicmail@insuranceinstitute.ca
Web site: http://www.theinstitutes.org Web site: http://www.insuranceinstitute.ca
12 1-800-ASK-LOMA (Option 1) n www.loma.orgProfessional Designation Programs
ACS — Property & Casualty (U.S.)
Required courses Elective courses — select two
Customer Property/ Personal/ Personal/ Insurance Information Claims Insurance Reinsurance2
Service Liability Commercial Commercial Regulation Technology Services
Principles1 Insurance1 Insurance1
ACS 100 AINS 21 AINS 22 AINS 22 IR 201 CYBER 301 AIC 30 AIS 25 ARe 144
or or or
ACS 101 AINS 23 AINS 23
(whichever was
not taken as a
required course)
For details on the required and elective courses offered by The Institutes, visit http://www.theinstitutes.org.
Learners must complete THREE required courses and TWO electives to earn the ACS designation.
ACS — Property & Casualty (Canada)
Required courses Elective courses — select two
Customer Insurance Property/ Property/ Loss Advanced Loss Underwriting Agent/
Service Principles/ Liability Liability Adjusting3 Adjusting Broker
Practices Insurance Insurance
ACS 100 C11 C12 C12 C110 C111 C120 C130
or or or or or or
ACS 101 C81 and C82 C13 C13 C121 C131
(whichever was not taken
as a required course)
For details on the required and elective courses offered by the IIC, visit http://www.insuranceinstitute.ca.
Learners must complete THREE required courses and TWO electives to earn the ACS designation.
1 Learners who have earned the CPCU designation can get credit for AINS 21, 22, and 23
2 Learners who have credit for ARe 141 may receive ACS credit for the Reinsurance course.
3 Learners who have credit for C17 by July 2004 may receive ACS credit for the Loss Adjusting course.
learning.loma.org n education@loma.org 13Professional Designation Programs
Associate, Insurance Regulatory Certificate in Regulatory Compliance
Compliance (AIRC) Essentials
Compliance is one of the most critical issues facing insurers LOMA recognizes that everyone in your organization – not
today. LOMA’s Associate, Insurance Regulatory Compliance just those working towards an AIRC designation – needs a
(AIRC) program provides a comprehensive knowledge base solid foundation in Compliance. That’s why learners who
of the complex issues surrounding state and federal successfully complete AIRC 411 and AIRC 421 will be
regulation of the life insurance industry and products in the awarded the Certificate in Regulatory Compliance
United States. Courses in this designation program are Essentials.
frequently updated to reflect evolving regulations. NOTE: Learners may not apply existing credit for AIRC 410 or AIRC
The AIRC program helps you understand: 420 toward earning the Certificate. Our Contact Center representatives
are available to help explain your options. Call us at 1-800-ASK-LOMA
Compliance concepts, terms, processes, and regulatory (Option 1).
requirements
How states and the U.S. federal government regulate
insurance companies
What to expect during financial examinations and market
conduct examinations
What kinds of filings states need on life insurance
products and annuities
When, how, and why U.S. federal securities laws apply
to the sale of financial products
What specific regulations govern insurance, including
life, pensions, annuities, credit insurance, and group
products
Associate, Insurance Regulatory Compliance (AIRC)
Required courses
Insurance Insurance Operations Law 1
Marketing2 Compliance 1 Compliance 2
Principles
LOMA 280 LOMA 290 LOMA 311 LOMA 320 AIRC 4113 AIRC 4214
or or or
LOMA 281 LOMA 291 LOMA 321
LOMA awards a Certificate in Regulatory
Compliance Essentials to learners
upon successful completion of
AIRC 411 and AIRC 421.
Learners must complete ONE course from each subject category to earn the AIRC designation.
1 Learners who have credit for LOMA 310 or LOMA 315 may receive AIRC credit for the Law course.
2 Learners who have credit for LOMA 326 may receive AIRC credit for the Marketing course.
3 Learners who have credit for AIRC 410 may receive credit for AIRC 411.
4 Learners who have credit for AIRC 420 may receive credit for AIRC 421.
Note: Credit for discontinued courses is subject to change without notice.
14 1-800-ASK-LOMA (Option 1) n www.loma.orgProfessional Designation Programs
Associate, Reinsurance Administration The ARA program describes:
(ARA) Key players and the reasons for using reinsurance
Laws and regulations affecting reinsurance transactions
Reinsurance plays a vital role in the financial services
industry. LOMA’s Associate, Reinsurance Administration Provisions of a reinsurance agreement and how they
(ARA) program will help you grasp reinsurance principles, affect the administration of reinsurance transactions
the importance of the written reinsurance agreement, and Processes involved in the administration of new
the administration and auditing of reinsurance business. business, in-force business, and terminations of
reinsurance
Associate, Reinsurance Administration (ARA)
Required courses
Insurance Insurance Insurance Law/Compliance1 Accounting Reinsurance
Principles Operations Administration Administration
LOMA 280 LOMA 290 LOMA 301 LOMA 311 LOMA 361 ARA 440
or or or or
LOMA 281 LOMA 291 LOMA 302 AIRC 411
or
AIRC 421
Learners must complete ONE course from each category to earn the ARA designation.
1 Learners who have credit for LOMA 310, LOMA 315, AIRC 410, or AIRC 420 may receive ARA credit for the Law/Compliance course. However,
credit for discontinued courses is subject to change without notice.
learning.loma.org n education@loma.org 15Designation
Designation Course and Course Materials
Course Descriptions
DESCRIPTIONS &
COURSE MATERIALS
Your date of enrollment in a course dictates which materials you should study. Please check your materials carefully, particularly
if you plan to purchase an optional printed textbook.
ACS 101
How to Use This Section Customer Service for
Insurance Professionals
This section provides brief course descriptions for all LOMA
Designation courses. Courses are listed alphabetically by ACS 101 uses a variety of media to provide a comprehensive
designation, and then numerically by course numbers. overview of the role of customer service in insurance and
financial services organizations and the skills service providers
See page 28 for Course Enrollment and Access
need to deliver exceptional customer service. The course
information.
describes important customer service functions, processes,
See page 75 for Course Fees. and technologies and offers opportunities for students to
Now you can also take your search for designation learn and improve their listening, speaking and writing skills
courses online! Detailed course descriptions, assigned so that they can interact effectively with customers.
study materials, and learning outcomes are also available in This course is delivered as a highly interactive online course,
LOMA’s learning system. and self-proctored, end-of-module exams are integrated
within the course.
Visit www.loma.org/LearningCatalog to browse all LOMA
course offerings. AIRC 411
The Regulatory Environment
for Life Insurance
ACS 100 AIRC 411 discusses the compliance function in a life
Foundations of Customer Service insurance company and how the state and federal
ACS 100 provides a comprehensive introduction to customer governments regulate life insurance companies operating in
service in a financial services environment. The course the United States.
explores the knowledge and skills employees need to
This course is delivered as a highly interactive online course,
understand and deliver exceptional customer service.
and self-proctored, end-of-module exams are integrated
This course includes access to the Course Portal for all study within the course.
materials, as well as enrollment in a proctored examination.
AIRC 421
Important Testing Note: The proctored examination is
Regulation of Life Insurance
available in I*STAR and Prometric formats only.
Products, Sales, & Operations
Optional printed textbook available (not included in
AIRC 421 explains state and federal regulation of life
enrollment fee)
insurance and annuity product design in the United States.
See Order Form.
The course also describes the regulation of life company
operations, including underwriting, claims, reinsurance,
market analysis and examinations.
This course is delivered as a highly interactive online course,
and self-proctored, end-of-module exams are integrated
within the course.
16 1-800-ASK-LOMA (Option 1) n www.loma.orgDesignation Course Descriptions and Course Materials
Browse our online Learning Catalog to view currently assigned study materials:
www.LOMA.org/LearningCatalog
ARA 440 LOMA 280
Reinsurance Administration Principles of Insurance
ARA 440 shows how reinsurance strengthens the insurance LOMA 280 introduces the principles of insurance, the
industry and increases the likelihood that insurance process of becoming insured, and the policyowner’s
companies will have sufficient funds to pay anticipated contractual rights. The course includes information on the
claims. This course also discusses reinsurance principles, features of individual and group life insurance, health
regulation of reinsurance, typical provisions in a reinsurance insurance, and annuity products.
agreement, the administration of reinsurance business, and This course includes access to the Course Portal for all study
the importance of quality control for reinsurance. materials, as well as enrollment in a proctored examination.
This course includes access to the Course Portal for all study Optional printed textbook available (not included in
materials, as well as enrollment in a proctored examination. enrollment fee)
See Order Form.
Important Testing Note: The proctored examination is
available in I*STAR and Prometric formats only. LOMA 281
Meeting Customer Needs
CX 50 with Insurance and Annuities
Impact Cx: The Quest
Part of the Need 2 Know series, LOMA 281 uses a variety of
Creating a positive customer experience is an increasingly media to teach principles of insurance, insurance products,
important differentiator for your company — it can set you and the policyowner’s contractual rights. The course
apart from the competition, sustain customer loyalty, and describes the features of individual and group life insurance
help achieve profitable growth. CX 50 is an interactive, and annuity products, and emphasizes how insurance
decision-based, gamified course that helps organizations companies serve customers and meet customer needs
create a unified customer-first mindset among all employees, through the products they provide.
not just those in customer-facing roles. It transforms
employees into customer advocates who demonstrate This course is delivered as a highly interactive online course,
empathy and sound judgment in meeting customer needs and self-proctored, end-of-module exams are integrated
— and improving the overall customer experience — at key within the course.
touchpoints in the customer journey.
LOMA 290
CX 50–Impact Cx: The Quest is available for volume purchase Insurance Company Operations
for companies that want to build an enterprise-wide customer LOMA 290 describes how life insurance companies operate in
experience mindset. Individual learners can also enroll in the today’s global environment: how they are organized, how they
course directly through LOMA’s learning system. are managed, and the roles of functional and support units in
Learners who complete CX 50, as well as LOMA 280/281 developing, distributing, issuing, and administering life
and LOMA 290/291 will earn the Certificate in Customer insurance and annuity products. Learners who take this course
Experience Essentials. will better understand how an individual job fits into the entire
scope of the company, as well as the importance of each
employee’s contribution to overall organizational success.
This course includes access to the Course Portal for all study
materials, as well as enrollment in a proctored examination.
Optional printed textbook available (not included in
enrollment fee)
See Order Form.
learning.loma.org n education@loma.org 17Designation Course Descriptions and Course Materials
Browse our online Learning Catalog to view currently assigned study materials:
www.LOMA.org/LearningCatalog
LOMA 291 LOMA 307
Improving the Bottom Line: Business and Financial Concepts
Insurance Company Operations for Insurance Professionals
Part of the Need 2 Know series, LOMA 291 uses a variety of LOMA 307 introduces industry employees to basic financial
media to teach operations, functions, and product development concepts and terminology and relates these concepts to the
basics unique to the insurance organization. In addition, the business of insurance and company operations and profitability.
course will teach that (1) a company’s success depends on its
operational efficiency and effectiveness, and (2) every employee This course includes access to the Course Portal for all study
has a role in ensuring the company’s financial success. materials, as well as enrollment in a proctored examination.
This course is delivered as a highly interactive online course, Optional printed textbook available (not included in
and self-proctored, end-of-module exams are integrated within enrollment fee)
the course. See Order Form.
LOMA 301 LOMA 308
Insurance Administration The Business of Insurance:
LOMA 301 provides a detailed discussion of the activities of Applying Financial Concepts
insurance administration for individual and group life LOMA 308 uses a variety of media to present basic
coverages, focusing on underwriting, reinsurance, claims, economic, financial, and business concepts and practices
and customer service.
related to insurance company management, operations,
This course includes access to the Course Portal for all study solvency, and profitability. The course utilizes extensive
materials, as well as enrollment in a proctored examination. examples and exercises that enable learners to understand
Optional printed textbook available (not included in and apply important financial concepts and principles in their
enrollment fee) own work environments.
See Order Form. This course is delivered as a highly interactive online course,
and self-proctored, end-of-module exams are integrated
LOMA 302
within the course.
The Policy Lifecycle:
Insurance Administration LOMA 311
LOMA 302 uses a variety of media to trace the lifecycle of a life Business Law
insurance policy and explore insurance administration functions for Financial Services Professionals
through real-world examples. Learners will closely examine the
underwriting processes, customer service practices, reinsurance LOMA 311 presents the basic features and principles of the
protocols, and claims evaluation procedures to gain an legal environment in which financial services companies
understanding of how insurers carry out a broad range of around the world operate.
administrative activities. Case studies provide opportunities for Enrollments purchased before February 2020 include
learners to apply what they’ve learned to real-life scenarios. access to the Course Portal for all study materials, as well as
This course is delivered as a highly interactive online course, enrollment in a proctored examination.
and self-proctored, end-of-module exams are integrated within Important Testing Note: May 2020 is the final paper
the course. exam for LOMA 311 in English. After that, the proctored
examination will be available in I*STAR and Prometric
formats only.
Optional printed textbook available (not included in
enrollment fee)
See Order Form.
18 1-800-ASK-LOMA (Option 1) n www.loma.orgYou can also read
