25 years of inspiring energy - Annual Review 2017 - ENOC

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25 years of inspiring energy - Annual Review 2017 - ENOC
25 years of
inspiring energy
Annual Review 2017
25 years of inspiring energy - Annual Review 2017 - ENOC
Contents
Financial and operational highlights                                                                                                                    4                                                                       Operational review                   41
Message from Vice Chairman                                                                                                                              6                                                                       Energy value chain                   42
Board of Directors                                                                                                                                      8                                                                       Exploration and Production (E&P)     44
Executive Management                                                                                                                                   10                                                                       Supply, Trading and Processing (STP) 46
ENOC at a glance                                                                                                                                       12                                                                       Terminals48
Global footprint                                                                                                                                       14                                                                       Marketing50
ENOC’s journey                                                                                                                                         16                                                                       Retail53
                                                                                                                                                                                                                                 – Wider business                     54
Business review            21
Message from Group CEO     22                                                                                                                                                                                                   Sustainability review                                          56
Economic environment       24                                                                                                                                                                                                   Sustainability at our core                                     58
Strategy26                                                                                                                                                                                                                      Energy and resource management                                 62
Finance28                                                                                                                                                                                                                       Corporate social responsibility                                64
People                     30                                                                                                                                                                                                   Green economy                                                  66
Corporate governance       33
Enterprise risk management 36                                                                                                                                                                                                   ENOC Group legal entities                                      68
Code of business conduct   39

                                                                                            Annual Review 2017

               25 years of
               inspiring energy
                 Download
                 Annual Review 2017

                                                                                                                                                                                                                       Annual Review 2017

                                                                                                                 Operational Review

                                                                                                                 Strengthening our end-
                                                                                                                 to-end value chain                                                                                                                150
                                                                                                                 ENOC’s core energy business comprises exploration and                                                                        Number of airports covered
                                                                                                                                                                                                                                                across 24 countries by
                                                                                                                 production, supply trading and processing, storage                                                                            ENOC’s aviation business
                                                                                                                 terminals, fuel retail, aviation and specialised products.                                                                      and supply network

                                                                                                                 Complementary non-fuel activities include convenience
                                                                                                                 stores, and automotive and fabrication services.

                                                                                                                                                                                                    178
                                                                                                                                                                                                    Number of retail
                                                                                                                                                                                                     sites by 2020
                                      Message from Vice Chairman   Message from Group CEO

                                                                                                                                                                                                                          52.5%
                                      TRUE TO OUR ROOTS AND        SUPPORTING VISION
                                                                                                                                                                                                                           Refinery expansion project
                                                                                                                                                                                                                          to expand daily capacity by
                                                                                                                                                                                                                                  52.5 percent
                                      OUR BELIEFS, OUR             2021, AND THE
                                      STRATEGIC DIRECTION          NATIONAL OBJECTIVE
                                      FOR THE NEXT FIVE YEARS      TO INSTITUTIONALISE
                                      HAS A CLEAR FOCUS ON         ENERGY EFFICIENCY,
                                      SUPPORTING THE DUBAI         HAS ALWAYS BEEN AN
                                      PLAN 2021 AND THE UAE        ENOC PRIORITY.
                                      ENERGY PLAN 2050.                                                          Financial and operational highlights        Operational Review
                                                                                                                 Message from Vice Chairman
                                                                                                                                                             Energy value chain

                                                                                                                                                                                                                                                                           For further information,
                                                                                                                 Board of Directors
                                          Read more..                  Read more..                               Executive Management
                                                                                                                                                             Exploration and Production (E&P)
                                                                                                                                                             Supply, Trading and Processing (STP)
                                                                                                                 ENOC at a glance
                                                                                                                                                             Terminals
                                                                                                                 Global footprint
                                                                                                                                                             Marketing        – ENOC Aviation
                                                                                                                 ENOC’s journey
                                                                                                                                                                              – ENOC Products
                                                                                                                 Business Review                             Retail           – Wider Business

                                                                                                                 Message from Group CEO                      Sustainability Review
                                                                                                                 Economic environment
                                                                                                                                                             Sustainability at our core
                                                                                                                 Strategy
                                                                                                                                                             Energy and resource management
                                                                                                                 Finance
                                                                                                                                                             Corporate social responsibility
                                                                                                                 People
                                                                                                                                                             Green economy
                                                                                                                 Corporate governance
                                                                                                                 Enterprise risk management                  ENOC Group legal entities
                                                                                                                 Code of business conduct

                                                                                                                                                                                                                                 Download

                                                                                                                                                                                                                                                                           please visit: www.enoc.com
                                                                                                                                                                                                                             Annual Review 2017

                                                                                                                                                                                                                                   enoc.com
25 years of inspiring energy - Annual Review 2017 - ENOC
ENOC is a leading integrated international
energy player, operating across the energy
sector value chain.
As a wholly-owned entity of the Government of
Dubai, ENOC owns and operates assets in the
fields of exploration and production, supply and
operations, terminals, fuel retail, aviation fuel and
petroleum products for commercial and industrial
use – the Group is integral to the Emirate’s success.
ENOC’s general business operations include
automotive services, non-fuel food and beverage
retail, and fabrication services. Servicing thousands
of customers in over 60 markets, the Group
employs a workforce of over 11,000 employees
and is deploying its world-class customer service,
latest innovations and technologies, and best
practices to empower the UAE’s social and
economic development.

                                                        ENOC Annual Review 2017   1
25 years of inspiring energy - Annual Review 2017 - ENOC
H.H. Sheikh Khalifa bin   H.H. Sheikh Mohammed bin
    Zayed Al Nahyan           Rashid Al Maktoum
    President of the UAE      Vice President and Prime Minister
    and Ruler of Abu Dhabi    of the UAE and Ruler of Dubai

2
25 years of inspiring energy - Annual Review 2017 - ENOC
H.H. Sheikh Hamdan bin           H.H. Sheikh Hamdan bin
Mohammed bin Rashid Al Maktoum   Rashid Al Maktoum
Crown Prince of Dubai            Deputy Ruler of Dubai
                                 and UAE Minister of Finance

                                                       ENOC Annual Review 2017   3
25 years of inspiring energy - Annual Review 2017 - ENOC
Financial and operational highlights

    83,952
    83,952 barrels daily
    crude production

      224                              120m
                                       120 million customers
      ZOOM stores
                                       served in 2017

                                  675,000 MT annual
                                  MTBE capacity

                                                               11,300
                                                               Over 11,300 employees

Enhancing value
Group-wide
Our 2017 results show a positive upward
trend, and demonstrate the value of a
broad-based strategy designed to deliver
value at every touch point of our operation.

4
25 years of inspiring energy - Annual Review 2017 - ENOC
1,055m                                                                               140k
                                                                                       ENOC’s refinery has daily capacity
         1,055 million US gallons                                                      to process 140,000 barrels of
          of jet fuel sales volume                                                     refined fuel products

                                      120
                                        Fuel stations

395m                                 6.6m
Commercial diesel sales volume       6.6 million cubic metres
                                     storage capacity                                       14
                                                                                            Tasjeel vehicle-testing outlets

                                     FY17 Revenues              Sales volume                            Revenue
                                     US$16,415 million          (million barrels)                       (US$ in millions)
                                                                                            249

                                                                                                                 20,924
                                                                                     247
                                                                              222

                                                                                                        18,604

                                                                                                                                            16,415
                                                                       193

                                                                                                                          14,690
                                                                160

                                                                                                                                   13,219

                                      STP 67%
                                      Marketing 15%
                                      Retail 12%
                                                                2013

                                                                       2014

                                                                              2015

                                                                                     2016

                                                                                            2017

                                                                                                        2013

                                                                                                                 2014

                                                                                                                          2015

                                                                                                                                   2016

                                                                                                                                            2017

                                      E&P 5%
                                      Terminals 1%

                                                                                                       ENOC Annual Review 2017                       5
25 years of inspiring energy - Annual Review 2017 - ENOC
Message from Vice Chairman

Fulfilling energy needs
is a strategic cornerstone
for growth

TRUE TO OUR ROOTS
AND OUR BELIEFS, OUR
STRATEGIC DIRECTION
FOR THE NEXT FIVE
YEARS HAS A CLEAR
FOCUS ON SUPPORTING
THE DUBAI PLAN 2021
AND THE UAE ENERGY
PLAN 2050.

6
25 years of inspiring energy - Annual Review 2017 - ENOC
ENOC has long played an integral role in Dubai’s success. As we mark
the 25th anniversary of our organisation’s formation, we can look back on
a history that amounts to much more than just supplying fuel.
Above all, for a quarter of a century, we have created value by helping to
power the economy of Dubai and the UAE, supporting communities, and
contributing to the nation’s global image and reputation as a leader on
multiple fronts.
True to our roots and our beliefs, our strategic direction for the next five
years has a clear focus on supporting the Dubai Plan 2021 and the UAE
Energy Plan 2050. This roadmap to the future will guide our efforts to
constantly enhance local energy capacity and supply.
The BP Energy Outlook forecasts a 49 percent increase in the Middle East’s
energy consumption by 2035, and the United Nations projects that by 2030
the UAE’s population alone will rise by 18 percent to more than 11 million.
Responding successfully to such shifts in the socio-economic environment
will demand ingenuity, flexibility, and speed – qualities that ENOC possesses
in full measure. Over the past five years, we have achieved rolling average
growth of 9 percent, and our new strategy seeks not only to maintain this
trend, but also to keep ahead of the demand curve.
Naturally, supplying Dubai’s energy needs is the first priority of the strategy.
Secondly, we will continue to pursue integrated international expansion to
enhance our organisation’s presence in key geographies. The third key focus
is to create added value throughout our entire value chain, from upstream
to finished product and point of sale.
That our interests are so intertwined with those of Dubai gives a very sound
footing for achieving our goals. The Emirate’s economy is the most diverse
in the region and is expected to maintain healthy growth over the next few
years. ENOC is perfectly placed to benefit from the many opportunities that
our home market will undoubtedly generate.
We have always received unwavering support from the Dubai and UAE
governments, and we look forward to reciprocating in kind as our industry
and our Group pass through a time of unprecedented transition.

H.E. Saeed Mohammed Al Tayer
Vice Chairman

                                                                 ENOC Annual Review 2017   7
25 years of inspiring energy - Annual Review 2017 - ENOC
Board of Directors

                                                                                 H.H. Sheikh Hamdan Bin Rashid Al Maktoum
                                                                                 Deputy Ruler of Dubai and UAE Minister of Finance
                                                                                 Chairman

                                                                                 As Minister of Finance, H.H. Sheikh Hamdan Bin Rashid
                                                                                 Al Maktoum has overseen much of the economic and
                                                                                 infrastructural development of Dubai and the UAE.
                                                                                 Sheikh Hamdan has been in charge of an array of key
                                                                                 governmental industrial enterprises, including Dubai Natural
                                                                                 Gas Company (DUGAS) and Dubai Cable Company (DUCAB).
                                                                                 His Highness is also the benefactor and patron of the Sheikh
                                                                                 Hamdan Bin Rashid Al Maktoum Award for Medical Excellence,
                                                                                 instituted to reward achievement in medical sciences.
                                                                                 Under the guidance and oversight of its Board, and under the
                                                                                 Chairmanship of Sheikh Hamdan, ENOC has grown to become
                                                                                 a leading integrated global oil and gas player, making significant
                                                                                 contributions to Dubai’s continued drive towards economic
                                                                                 diversification and sustainable development. Sheikh Hamdan
                                                                                 received his early education in the UAE, completing his higher
                                                                                 studies at the Bell School of Languages in Cambridge, UK.

1   H.E. Saeed Mohammed Al Tayer                         2   H.E. Abdulrahman Al Saleh                              3   Hussain Hassan Mirza Al Sayegh
    Vice Chairman                                            Board Member                                               Board Member
                                                             Member of the Investment                                   Chairman of the Audit Committee
                                                             and Finance Committee

    H.E. Saeed Mohammed Ahmed Al Tayer                       H.E. Abdulrahman Al Saleh is Director General              Mr Hussain Al Sayegh heads the investment
    has over 31 years of experience in the fields            of the Department of Finance of the Emirate                affairs of the Office of H.H. Sheikh Hamdan
    of telecommunications, energy, water,                    of Dubai. He is also a member of the Executive             Bin Rashid Al Maktoum, and has more than
    infrastructure, oil, gas and industry.                   Council of Dubai; the Strategic Affairs Council of         40 years of local and international experience
                                                             Dubai; Dubai’s Supreme Fiscal Committee; and               in diverse sectors, primarily key diplomatic
    Under his leadership since 1992, Dubai Electricity       a Board member of Dubai World, and Federal                 positions. Companies under his charge cover
    and Water Authority (DEWA) has achieved                  Tax Authority. He is also the Chairman of Dubai            a wide spectrum of commercial, educational,
    unprecedented success, becoming a world-class            Financial Support Fund (DFSF).                             leisure and charitable organisations.
    utility company. Through his own initiatives, he
    has established several successful companies             Before joining the Department of Finance, His              He currently serves on the boards of Emirates
    including Emirates Central Cooling Systems               Excellency Al Saleh spent four years as Senior             NBD, National Bank of Fujairah, and Mawarid
    Corporation (EMPOWER), among many others.                Executive Director for Corporate Affairs at Dubai          Finance. He is also Chairman of Jotun UAE
                                                             Customs. He has also held many finance and                 and Jotun Powder Coatings UAE, and Deputy
    His Excellency Al Tayer is a member of the Dubai         accounting positions in government departments             Chairman of Oilfields Supply Center and Al-Nasr
    Executive Council and Strategic Affairs Council.         at local and federal levels, chairing or sitting on        Leisureland. Previous appointments include being
    He is Vice Chairman of the Dubai Supreme                 the board of various bodies such as the Executive          a Board member of Emirates Financial Services,
    Council of Energy (DSCE), Chairman of the Dubai          Credit Policy Committee, the Task Force for                Dubai Islamic Bank, and Deyaar Development.
    Smart City Office, Vice Chairman of Emirates             Indirect Taxation, and the High Committee for
    Global Aluminium (EGA), Vice Chairman of                 the Regulation of the Audit Profession in the UAE.         Mr Al Sayegh holds a Master’s degree in
    Emirates National Oil Company (ENOC), Vice                                                                          International Relations from the University
    Chairman of Dragon Oil Company, Chairman of              H.E. Al Saleh is a Fellow of the Chartered Institute       of Southern California (UK Programme).
    the UAE Water Aid (SUQIA) Board of Trustees,             of Management Accountants (CIMA) in the UK,
    and Chairman of the World Green Economy                  and holds an Executive MBA from the American
    Organization (WGEO). In addition, he is a                University of Sharjah.
    member, vice chairman, or chairman of various
    high-level committees and councils in the
    Emirate of Dubai.

    8
1                                                         2                                                         3

    4                                                         5                                                         6

4   Ahmad Sharaf                                          5   Dr Abdulrahman A. Al Awar                             6   Ahmad Al Muhairbi
    Board Member                                              Board Member                                              Board Member
    Chairman of the Investment and                            Chairman of the Nomination                                Member of the Nomination and Remuneration
    Finance Committee and member                              and Remuneration Committee                                Committee and member of the Investment and
    of the Audit Committee                                                                                              Finance Committee

    Mr Ahmad Sharaf has extensive experience in               Dr Al Awar has a PhD in Geology and Geological            Mr Ahmad Al Muhairbi has been Secretary
    the upstream oil and gas industry, having spent           Engineering from the Colorado School of Mines,            General of the Dubai Supreme Council of Energy
    15 years with ConocoPhillips in a number of               USA. He started his career in Dubai Petroleum             since 2012. He is also a member of the Dubai
    international operations as General Manager               Company in 1996.                                          Regulatory and Supervisory Bureau for Electricity
    and Director, Business Development, Middle East.                                                                    and Water, and a board member of the Etihad
                                                              He has over 20 years of experience in executive           Energy Services Company, a fully owned subsidiary
    He is Chairman of Dubai Mercantile Exchange               roles in public and private sectors, and across           of DEWA. As a board member of the World Green
    and Chief Executive of Dutco Energy, a privately          various industries spanning oil and gas, as well as       Economy Organization (WGEO), he is an advocate
    held exploration and production company with              banking. He served previously as Executive Vice           for energy diversification and a low-carbon
    operating interests across North America. He was          President of Business Development – New                   growth path for Dubai and the wider region.
    previously Chief Executive of Tatweer, and Chief          Smelters in Dubai Aluminium Company (DUBAL).
    Strategy Officer at Dubai Holding. His membership         The Business Development division was                     With more than 25 years of experience in the
    of non-profit boards includes the Board of Visitors       responsible for developing multi-billion-dollar           oil and gas industry, Mr Al Muhairbi has held
    at Duke University’s Fuqua School of Business             smelter projects in the UAE and the region. In            senior positions with Abu Dhabi National Oil
    in the USA.                                               addition, he held senior positions in Mubadala,           Company (ADNOC), ARCO Dubai, Margham
                                                              Dolphin Energy, HSBC and Dubai Petroleum                  Dubai Establishment and Dubai Supply Authority.
    Mr Sharaf holds BSc and MSc degrees in Petroleum          Company. He has also served as Director General           He has comprehensive knowledge of well
    Engineering from the Colorado School of Mines,            of the National Human Resource Development                technology, specialising in operational and
    USA. He also has an MBA from Duke University’s            and Employment Authority (TANMIA).                        technical recommendations for field
    Fuqua School of Business.                                                                                           development and drilling plans. He also has
                                                              Dr Al Awar is the Director General of the Federal         extensive experience in the management
                                                              Authority for Government Human Resources                  of gas storage for power generation.
                                                              (FAHR). He also serves as a Board member of
                                                              Emirates National Oil Company (ENOC) and                  Mr Al Muhairbi is a graduate of the University
                                                              Dragon Oil (Holding) Limited. He is Chairman of           of Texas in Austin, USA. He holds a BSc in
                                                              the Nomination and Remuneration Committee;                Petroleum Engineering.
                                                              and a member of the Investment and Finance
                                                              and Audit committees. In addition, he is a
                                                              board member of the University of Dubai, the
                                                              Mohammed Bin Rashid School of Government,
                                                              the National Defence College Supreme Council,
                                                              and the UAE Gender Balance Council.

                                                                                                                                         ENOC Annual Review 2017         9
Executive Management

                                                              1                                                        2

                                                              6                                                        7

1   H.E. Saif Humaid Al Falasi                                Mr Al-Jarwan has a Bachelor of Science degree        5
                                                                                                                       Zaid Alqufaidi
    Group Chief Executive Officer                             in Petroleum Engineering from the University             Managing Director, ENOC Retail
                                                              of Oklahoma in the USA. He is an associate of
    H.E. Saif Humaid Al Falasi spearheads ENOC’s              Cranfield School of Management in the UK, and            In his current role, Mr Zaid Alqufaidi is responsible
    strategy and operational excellence locally and           the International Institute for Management               for the strategic development of ENOC Group’s
    internationally, in alignment with the vision and         Development (IMD) in Switzerland.                        retail business stream. A veteran of the Group
    plans of the Government of Dubai. A veteran                                                                        and a seasoned oil and gas industry professional,
    of the energy industry with over 35 years of          3   Tayyeb Al Mulla                                          he comes to this role with extensive experience
    expertise, his wealth of experience and industry                                                                   across the energy value chain in marketing,
                                                              Managing Director, Supply,
    knowledge span a wide range of specialties                                                                         aviation, terminal operations and supply.
                                                              Trading and Processing
    including project management and petroleum
    asset evaluation operations.                                                                                       Mr Alqufaidi has held numerous managerial
                                                              Mr Tayyeb Al Mulla is an oil industry veteran,
                                                                                                                       positions and has played an instrumental role in
                                                              having spent 35 years in a diverse array of roles.
    He joined ENOC in 2008 as Group General                                                                            the development of Emirates Petroleum Products
                                                              His experience includes refining, trading, supply
    Manager. In 2011, he was appointed Executive                                                                       Company (EPPCO)’s retail network. He has also
                                                              and logistics; sourcing of feedstock; sales and
    Director for Environment, Health, Safety and                                                                       contributed immensely to bridging the gap
                                                              marketing of aviation fuel, lubes, and chemicals;
    Quality (EHSQ) and the Corporate Affairs                                                                           between the ENOC and EPPCO brands during the
                                                              administration; and general management.
    Directorate. Prior to that, he worked with Abu                                                                     formation of the Group’s identity as ENOC Group.
    Dhabi National Oil Company (ADNOC) for 25                 He began his career in 1980 with Abu Dhabi               Some of Mr Alqufaidi’s notable achievements
    years, and was a board member of National                 National Oil Company (ADNOC); moved to                   include overseeing the construction of 70 EPPCO
    Marine Services.                                          Emirates Petroleum Products Company (EPPCO)              gas stations, oil terminal storage facilities, and
                                                              in Dubai; and became Chief Executive of                  the establishment of Tasjeel, during his tenure as
    His Excellency Al Falasi is Chairman of Gulf Energy                                                                Commercial Marketing Manager – a position he
                                                              International Refining and Marketing at Emirates
    Maritime and a board member of the Supreme                                                                         assumed in 1998.
                                                              National Oil Company (ENOC) in 1992. He has
    Council of Energy and the Green Energy Council.
                                                              been a Director at Gulf Energy Maritime since
                                                                                                                       Prior to his current role, he held the position of
    He holds a BSc in Petroleum Engineering from              2008 and serves on the board of 19 companies
                                                                                                                       Managing Director of ENOC Marketing. He was
    Louisiana Tech University, USA. In 2014, he was           in the ENOC Group.
                                                                                                                       also Chief Executive Officer for EPPCO Group of
    awarded a Fellowship of the UK Energy Institute,                                                                   Companies in 2010, and Manager of Terminals,
                                                              Mr Al Mulla graduated from Valparaiso
    recognising his leadership of the ENOC Energy                                                                      Distribution and Aviation Operations in 2000.
                                                              University in the US with a Bachelor’s degree
    and Resource Management Programme.
                                                              in Business Administration.
                                                                                                                       Mr Alqufaidi started his career at EPPCO in 1989
2
    Ali Rashid Al-Jarwan                                                                                               as an engineer with the Operations Department.
                                                          4
                                                              Yusr Hussain Sultan Al Junaidy                           He was then promoted to Operations and Supply
    Managing Director, Exploration and
                                                              Managing Director, Horizon Terminals                     Coordinator in 1992. He is an Engineering
    Production and CEO of Dragon Oil
                                                                                                                       graduate from the University of Central Florida
                                                              Mr Yusr Hussain Sultan Al Junaidy played an
    Mr Ali Al-Jarwan has more than 37 years of                                                                         in the USA.
                                                              instrumental role in establishing Horizon
    experience in oil exploration and production, and
                                                              Terminals as the organisation’s first Managing
    has held a number of senior management roles                                                                   6
                                                                                                                       Burhan Al Hashemi
                                                              Director in 2003, and he has overseen extensive
    in the Abu Dhabi National Oil Company                                                                              Managing Director, ENOC Marketing
                                                              organic growth of this ENOC subsidiary over
    (ADNOC) group of companies – Abu Dhabi
                                                              the years. He has more than two decades of
    Company for Onshore Oil Operations (ADCO), as                                                                      Mr Burhan Al Hashemi is responsible for the
                                                              experience with ENOC Group, working across
    well as Abu Dhabi Marine Operating Company                                                                         management and operation of petroleum
                                                              various divisions including planning, business
    (ADMA-OPCO) and Zakum Development                                                                                  products within ENOC’s marketing business
                                                              development, shipping, gas, and terminals.
    Company (ZADCO). Mr Al-Jarwan served as CEO                                                                        segment, including aviation fuel, gas marketing,
    of Abu Dhabi Marine Operating Company                     A graduate of Ottawa University in Canada with           industrial fuel and lubricants. He is an actively
    (ADMA-OPCO) from 2006 to 2016.                            a Bachelor of Science in Biochemistry and a              involved board member for Emirates Petroleum
                                                              Bachelor of Arts in Economics, Mr Al Junaidy also        Products Company (EPPCO) Aviation, EPPCO
    He has received several industry honours,                                                                          Projects, United Gulf Aircraft Fuelling Company
                                                              holds an MBA from Boston University’s Graduate
    including the Society of Petroleum Engineers                                                                       (UGAFCO) in the Kingdom of Saudi Arabia, and
                                                              School of Management.
    (SPE) distinguished membership; two innovation                                                                     is Chairman of Horn Fuel Trading Limited (HFTL).
    awards from BP Middle East; ADNOC’s 2010
    Health, Safety and Environment Man of the Year                                                                     Mr Al Hashemi has 30 years of experience in
    Award; and several SPE recognition awards – the                                                                    business management and operations, with 20
    latest being Honourable Member.                                                                                    of these years in the oil and gas industry.

    10
3                                                         4                                                        5

    8                                                         9

    He joined EPPCO as an Assistant Lubricants Plant      8
                                                              Dr Eng. Waddah Ghanem Al Hashmi                      9
                                                                                                                       Hesham Ali Mustafa
    Manager in 1999, and subsequently became                  Executive Director, EHSSQ                                Executive Director, Shared Services Centre,
    Sales and Marketing Manager, after which he               and Corporate Affairs                                    Group HR and New Business Development
    was promoted to General Manager of EPPCO
    Lubricants. Rising through the ranks, he was              Dr Waddah Ghanem Al Hashmi is a highly                   Mr Hesham Ali Mustafa is responsible for running
    appointed Chief Operating Officer of Retail,              experienced engineering professional with                ENOC Group’s core multi-functional Segment
    then Managing Director of ENOC Retail in 2011,            in-depth expertise in Environment, Health and            through strategic management and operational
    before assuming his current position as                   Safety (EHS), risk management and sustainability         development, delivering significant value to
    Managing Director of ENOC Marketing in 2016.              matters. He is responsible for overseeing the            ENOC Group and internal customers through
    Prior to ENOC, Mr Al Hashemi also held multiple           development and implementation of best                   skilled governance, service excellence and cost
    positions at Dubai Aluminium Company                      practices and standards for EHS Assurance,               control measures, while spearheading the Group’s
    (DUBAL), where he worked for over 10 years.               Business Excellence and Quality, Sustainability,         New Business Development role.
                                                              Security and Risk Management, Wellness and
    A graduate in Electrical and Electronics                                                                           His role is to ensure business partner satisfaction
                                                              Social Affairs, as well as Legal Affairs.
    Engineering from Huddersfield University in the                                                                    through sustained continuous improvement
    UK, Mr Al Hashemi also holds a Master of                  Over the past 18 years, he has advanced from             measures, and to apply innovative approaches whilst
    Business Administration degree from Bradford              EHS Supervisor at ENOC Group’s refinery in Jebel         directing ENOC’s core support and governance
    University in the UK. He completed an Advanced            Ali, to Assistant EHS Advisor, then to an EHS            functions, which encompass Group Human
    Management and Leadership Programme at                    Compliance function before becoming Director of          Resources, Information Technology, Procurement,
    the University of Oxford, and became a member             EHSQ Compliance for the Group in January 2010.           Financial Services, Engineering and Project
    of the Board Directors Institute (BDI) after              In 2015, he was appointed Executive Director,            Management, Corporate Real Estate and New
    successfully completing the Institute Board of            EHSSQ and Corporate Affairs of ENOC Group.               Business Development, to benefit the bottom line.
    Directors Course.                                                                                                  Mr Mustafa is a Civil Engineer with over 19 years
                                                              Dr Al Hashmi is the Vice-Chairman of the Board
                                                              of Directors of Dubai Carbon. He is also the             of experience in the energy sector, 17 years of
7   Mohammad Sharaf                                           Chairman of the ENOC Wellness and Social                 which have been in the Oil and Gas industry within
    Group Chief Financial Officer                             Activities Programme Committee for the Group.            multiple functions, with varied responsibilities
                                                              In addition to these leadership roles, he also           spanning project management, plant operations,
    In his capacity as Group Chief Financial Officer,                                                                  EHS, marketing and sales, business development,
                                                              chairs and is a member of various organisational
    Mr Mohammad Sharaf spearheads the Group’s                                                                          international business, corporate strategy, as well
                                                              committees such as the Energy and Resource
    Strategy and Finance functions through key                                                                         as finance and investments.
                                                              Management Technical Committee and the
    departments including Strategic Planning and
                                                              Marine EHS Committee.                                    He began his career with Dubai Electricity and
    Portfolio Management, Economics and Research,
    Investment and Corporate Solutions, Financial             He graduated with Honours from the University            Water Authority (DEWA) in 1997, then joined
    System and Governance, Management Reporting               of Wales College Cardiff’s School of Engineering         ENOC Processing Company Ltd. (EPCL) in 2001 as
    and Financial Planning, External Reporting and            with a Bachelor of Engineering in Environmental          Project Manager. After this he moved to manage
    Taxation, as well as Treasury and Insurance.              Engineering. He holds two Diplomas in                    ENOC’s gas business and international business
                                                              Environmental Management and Safety                      development, before successfully steering ENOC’s
    A senior financial executive with more than                                                                        Group Strategy and New Business Development
                                                              Management from the UK; an MSc in
    27 years of experience, in his previous roles                                                                      segment as the Executive Director. His forte is
                                                              Environmental Sciences from the UAE University;
    Mr Sharaf led the finance functions in Emirates                                                                    enhancing growth through implementation of
                                                              and an Executive MBA from the University of
    Aluminium Company (EMAL), a company of                                                                             innovative business development initiatives and
                                                              Bradford in the UK. He also completed his doctoral
    Emirates Global Aluminium (EGA), and Thuraya,                                                                      process improvement ideas while setting a culture
                                                              research through the University of Bradford,
    a US $1.3 billion satellite telecommunications                                                                     of excellence.
                                                              focusing on Corporate Governance and Leadership.
    company operating in Europe, Africa, Middle
    East, Asia and Australia. Earlier in his career, he       He is a Fellow of the Energy Institute (FEI),            Mr Mustafa’s latest achievements include
    served in Dubai Police’s finance affairs division.        an Associate Fellow of the UK Institution of             development of the 2017-21 ENOC Group
                                                              Chemical Engineers, a member of the American             Strategy, which included new Vision and Mission
    During his tenure with EMAL, Mr Sharaf played                                                                      statements, Group and Segment strategic
                                                              Society of Safety Engineers (ASSE), and a
    an instrumental role in managing the financial                                                                     goals, and the five-year growth strategy targets.
                                                              member of the UK Institute of Directors (IoD).
    aspects of key projects including EMAL Phase II,                                                                   This was followed by implementation of new
    Al Taweelah Alumina and Guinea Alumina.                                                                            initiatives such as the Integrated Strategy,
    He also implemented additional performance                                                                         Planning and Budgeting Process, Portfolio
    measurement and management tools to                                                                                Management, and the improved Performance
    maintain EMAL’s positive financial performance.                                                                    Management System, ensuring organisational
                                                                                                                       alignment, effective strategy execution and
    Mr Sharaf holds a Bachelor’s degree in Accounting                                                                  proactive performance monitoring.
    from the United Arab Emirates University.
                                                                                                                                        ENOC Annual Review 2017        11
ENOC at a glance

Integrated
energy partner
Over the past 30 years, ENOC Group has       Beyond oil and gas operations, ENOC has        Providing world-class customer service,
evolved from a local oil and gas player to   established a solid presence in related        implementing the latest innovations and
a diversified and integrated international   fields and subsidiary enterprises. Current     technologies, and consistently applying
operator with industry-leading operations    activities include convenience store           best practice are key strands in ENOC’s
across all major aspects of the energy       franchises, added value services, and          commitment to the UAE’s social and
sector value chain.                          automotive and fabrication services.           economic development. Since its
                                                                                            inception, ENOC has made a significant
The Group operates two business arms         In total, the Group has more than 30
                                                                                            contribution to Dubai’s continued drive
– energy operations and general services.    related subsidiaries involved in refining,
                                                                                            towards economic diversification and
The energy business comprises                lubricant blending, storage, aviation, and
                                                                                            sustainable development.
Exploration and Production, Supply           retail. It serves tens of thousands of
Trading and Processing (STP), Terminals,     customers across 60 markets, with a
Fuel Retail, Aviation, and Products.         workforce of over 11,300 employees.

Vision                                       Mission
To be an innovative energy                   We deliver world-class sustainable and integrated energy
partner, delivering sustainable              solutions. We do so by striving for excellence in operations,
value and industry-leading                   innovation and happiness of our employees, customers,
performance.                                 and partners.

Strategic goals
Serve the growing     Build world-class     Foster operational    Develop the ‘One        Maximise
energy needs           capabilities to        excellence,           ENOC’ culture:           happiness and
of Dubai and           profitably and         governance and        integrated as one        value delivered
contribute to the      sustainably grow       world-class           team along               to employees,
achievement of         domestically and       EHS standards.        the value chain.         customers
Dubai Plan 2021.       internationally.                                                      and partners.

                                                                                     30+
                                                                                   More than 30 related
                                                                                   subsidiaries involved
                                                                                   in refining, lubricant
                                                                                     blending, storage,
                                                                                    aviation, and retail.

12
ENOC Group

                      Business Segments                                                     Corporate Segments
Exploration & Production                     Refinery                                       Group Strategy & Finance
      (Dragon Oil)
                                             Trading
          STP
                                   Petrochemicals processing
                                                                                                   EHSSQ & CA

                                             Storage
    Terminals (HTL)
                                           Distribution                                    Shared Services, GHR & NBD

                                            Lubricants
                                                                                  Directorate of Internal Audit & Business Ethics
                                             Aviation
      Marketing
                                           Gas (EMGAS)

                                              EIPM                                      Management & Regulatory Affairs

                                            Fuel Retail

                                           Automotive

         Retail                           C-Store (ZOOM)

                                               F&B

                                          Property Rental

                  60+
                   Presence in more
                  than 60 countries.

                                                                            100%
                                                                         ENOC is the national oil
                                                                        company of the Emirate of
                                                                       Dubai. Effectively 100 percent
                                                                       owned by the Government of
                                                                        Dubai through Investment
                                                                        Corporation of Dubai (ICD).

                                                                                                              ENOC Annual Review 2017   13
Global footprint

     United Kingdom   Iraq                              Saudi Arabia

                                United Kingdom

                                                                       Iraq

                                              Tunisia                                         Afghanistan

                                                                              Saudi Arabia
                              Morocco

                                                         Egypt

     Morocco
                                                                                         Turkmenistan

                                        Algeria                                      United Arab Emirates

                                                                          Somalia

     Algeria                                                           Djibouti

     Tunisia          Egypt                             Djibouti

14
Turkmenistan

   Afghanistan     United Arab Emirates

Malaysia
                  Achieving sustainable
                  development
                  ENOC HAS ON-THE-GROUND            xploration & Production
                                                   E
                                                   Supply, Trading & Processing
                  OPERATIONS IN OVER 10            Terminals
Singapore
                  COUNTRIES AND AN EXTENDED        Marketing
                                                   Retail
                  PRESENCE IN 60+ COUNTRIES
                  ACROSS THE GLOBE.

    Somalia        Singapore                  Malaysia

                                                         ENOC Annual Review 2017   15
ENOC’s journey

Focusing on delivering
value throughout our
entire value chain
Over the past 30 years, ENOC has evolved from
a local oil and gas player to a global operator
across various aspects of the energy sector value
chain. Now serving thousands of customers
across 60 markets, ENOC is deploying talent and
technology to diversify its offerings to achieve
sustainable development.

16
ENOC’s journey continued

                                                                       1980

                                                          DUGAS begins
                                                  commercial production
                                                  of LPG and condensate.
                                                  Emirates Bunkering and
                                                       Bitumen Company                                                                     1989
                                                   (EBBCO) is established.
     1971

                                      1976                                                                1984           DUGAS’ Margham-
                                                                                                                          Jebel Ali pipeline
        Oliver Prospecting                                                                                                   is completed.
        and Mining Company
        (now Dragon Oil)                                                                                               Emirates Terminals is
                                                                                   DUGAS’ second onshore
        is established.                                                                                                formed to establish a
                                                                               gas plant is completed with
                                                                                a capacity of 135 MMscfd.                  chemical storage
                                                                                                                        terminal in Jebel Ali.
                                                                                The DUGAS-DEWA 24-inch
                                                                                 pipeline is completed, and
                   CYLINGAS, the first                                                  the 12-inch fuel gas
                 LPG cylinder factory in                                          pipeline from Jebel Ali to
                the GCC region, begins                                                     the Fateh Field is
                         its operations.                                                      commissioned.

            CALGAS Bottling                  DUGAS (Dubai Natural              CALGAS becomes
            Company is established.          Gas Company) is                   wholly-owned by the
                                             established and begins            Government of Dubai,
            Dubai Shipping Company           construction of a 100             and is renamed
            begins transporting LPG          MMscfd gas plant.                 Emirates Gas (EMGAS).
            to Bahrain.

                                                                                                                  EBBCO is renamed
                                                                                                                  Emirates Petroleum
                                                                                                                  Products Company
                                                                                                                  (EPPCO).
                                           1977
      1974
                                                                             1981                               1988

17
2002
     1991
                                                                                                                                  ENOC acquires a
                                                                                                                                35 percent stake in
       ENOC’s Retail
                                                                                                                                Arabtank Terminals
       segment launches
                                                                                                                                 with a capacity of
       convenience stores,
                                                                                                                                   19,300 m3 (now
       later branded
       ‘ZOOM’.                                                           1998                                                         288,000 m3).

                                                                                                                  2000
                                                                                   ENOC acquires 46
                                                                                   percent of Dragon Oil.
                                    1996                                                                            DUGAS ownership is
                                                                                   ENOC’s Snake Pipeline is         transferred to ENOC
     1993                                                                          inaugurated, supplying           by the Government
                                                                                                                    of Dubai.
                                                                                   aviation fuel to Dubai
                                             EPPCO International                   International Terminal.
                                             becomes an ENOC                                                        ENOC Singapore and
                                             joint venture with                                                     ENOC UK are
       ENOC is formed                                                                                               established.
       through the transfer                  Chevron and its
       of four wholly or                     storage terminal at                                                    The ENOC fuel retail
       majority-owned                        Jebel Ali is established.                                              network is launched.
       Government of
                                             ENOC enters the
       Dubai companies.
                                             aviation fuel market.

            DUGAS’ 500,000 MT                           ENOC’s shareholding in                                           ENOC Marketing
            methyl tertiary butyl                       Dragon Oil increases to                                          (previously known as
            ether (MTBE) facility                         69.4 percent and the                                           ENOC International Sales)
            becomes operational.                                 organisation’s                                          is formed to take over
                                                       headquarters are moved                                            aviation fuel marketing
                                                                      to Dubai.                                          from EPPCO Projects.
                                                        ENOC becomes the first                                           ENOC Supply and Trading
                                                              Middle Eastern oil      Vopak Horizon Fujairah’s           is incorporated to handle
                                                       company to establish an        terminal is established,           the group’s supply
                                                         international presence,      a joint venture between            requirements and for
                          EPPCO Projects
                                                                starting trading      ENOC, Vopak, IPG,                  commodity oil trading.
                        begins marketing
                                                       operations in Singapore.       and the Government
                        ENOC and Caltex
                                                                                      of Fujairah.
                      branded lubricants.                     ENOC Processing
      1995             Emirates Terminals                Company’s petroleum          Tasjeel is established, a
                          (now known as               refinery (120,000 barrels       joint venture between        2001
                                                             per stream day) is       EPPCO and Dubai Police
                         Horizon Jebel Ali                                                                                          ENOC incorporates
                                                                 commissioned.        for vehicle registration
                             Terminals) is                                                                                           Horizon Terminals
                                                                                      and testing.
                       acquired by ENOC.                                                                                              to consolidate all
                                                                                      Dragon Oil signs a                               terminal assets.
                                                                                      Production Sharing
                                                                                      Agreement with the
                                       1997                                           Government of
                                                                                      Turkmenistan to
                                                                                      redevelop the Cheleken
                                                                                                                                                      2003
                                                                                      Contract Area in the
                                                                                      Caspian Sea.

                                                                             1999

18
2013                                    2015
                                                                   2010
                                                                                   Fujairah Distribution                   ENOC acquires the
                                                                             Terminal is completed with                  remaining 46 percent
                                               ENOC’s refining unit           a capacity of 246,000 m3.                         of Dragon Oil.
2004                                             upgrade project is
                                                                             ENOC’s lubricant blending                       ENOC purchases a
                                               completed, with the
                                                                                plant is expanded to a                    lube blending facility
                                                   installation of a
                                                                              capacity of 147,000 MT.                         (annual capacity
                                                  hydrotreater and
   Major shipping                                                                                                          250 MT) in Jebel Ali.
                                                     reformer unit.                      ENOC acquires
   assets are transferred
   to Gulf Energy                                     ENOC’s Retail                  two medium-range
   Maritime (GEM).                              segment opens the                      Panamax vessels.
                                2007                first ‘green’ gas            ENOC Retail enters the                                       2016
                                                      station in the            Saudi fuel retail market.
                                                        Middle East.
                                                                                       Dragon Oil wins
                                     ENOC’s Snake Pipeline                            the East Zeit Bay             Horizon divests its interest
2005                                 (supplying aviation fuel                   exploration block in the           in Horizon Taeyoung Korea
                                                                                    Gulf of Suez, Egypt.
                                     to Dubai International
                                     Terminal) undergoes a
                                                                   2011                                                              Terminals.

                                     major upgrade.                                                                   ENOC’s Jebel Ali refinery
  ENOC acquires                                                                                                      announces an expansion
  remaining shares in                                                                                                    valued at more than
                                                                         Dragon Oil signs a                                     US $1 billion.
  EPPCO from Chevron.                                                    farm-in agreement for
                                                                         the Bargou Exploration                 Upon completion in 2019, the
                                                                         Permit, offshore Tunisia.               refinery will produce 210,000
                                                                                                                                 barrels per day.

       Horizon Singapore Terminals      ENOC Lubricants and                    Construction of the Jebel Ali            ENOC launches Biodiesel5
       is commissioned, with a          Grease Manufacturing                           facility is completed,                        in the UAE.
       capacity of 573,000 m3           Plant begins operations.                    comprising 141,000 m3
       (now 1,243,000 m3).                                                      of Jet A1 tankage capacity              ENOC announces Dragon
                                                                                      and a 60 km pipeline             Oil new Board of Directors.
       Horizon Djibouti Terminals                                                    connecting Jebel Ali to
       is commissioned, with a                                                                                                     ENOC publishes
                                                                               Dubai International Airport.                     first Sustainability
       capacity of 271,000 m3
       (now 371,000 m3).                         Horizon commissions           The debottlenecking project                    Performance Report.
                                             a new terminal in Tangier,            at DUGAS is completed.                  ENOC opens 6th service
       Horizon Taeyoung Korea                 Morocco with a capacity
       Terminal is acquired, with                                                          Dragon Oil wins                        station in KSA.
                                                       of 533,000 m3.
       a capacity of 99,000 m3                                                    two perimeters in Algeria               ENOC Group announces
       (now 232,000 m3).                       Vopak Horizon Fujairah                   and makes two oil                 plans to power all future
                                                terminal is expanded.                   discoveries in Iraq.                service stations in UAE
                                                       Dragon Oil, in a                                                           with solar energy.
                                             consortium of companies,
                                                 wins new exploration
 2006                                                blocks in Iraq and
                                                                                                            2014
                                                          Afghanistan.
                                                                                                                                                    2017

                                                                        2012
                                    2009

                                                                                                                           ENOC Annual Review 2017         19
72m
     vehicles refuelled

                           83%
                          customer satisfaction
                            achieved in 2017

20
84,000
   barrels of oil
 produced per day

                                                                20m
                                                                net financial gain of
                                                             US $20 million in five years

                    Business review

                    A record year,
                    financially and
                    operationally
                    In 2017, we created enhanced value across the Group, with
                    an increase in revenues, fuel and sales volumes, as well as
                    customer satisfaction.

                                                                                  ENOC Annual Review 2017   21
Message from Group CEO

Record-breaking year
sets new goals

There is much cause for satisfaction with   While we derive significant satisfaction         Given the integral role women play in the
our performance in 2017 – financially,      from the achievements of 2017, we are            UAE’s workforce, we have instituted the
operationally, and strategically. Revenue   very conscious of being in an era of great       ‘Women in Energy Award’ to celebrate the
reached US $16.41 billion, up 24.3          change – the fourth industrial revolution –      achievements of women in the UAE’s
percent from 2016 despite depressed         which is radically altering the way we           energy sector. The award will recognise
global oil prices, although there were      produce and consume energy. We                   female role models in the sector who have
signs of a recovery towards the end of      therefore see enormous value in improving        demonstrated exceptional leadership, and
the year.                                   the technological efficiency of every link       proven their capability as catalysts for
                                            in our energy value chain.                       change through transformational
Group fuel sales volume of 249 million
                                                                                             contributions to the industry.
barrels was also a new high, maintaining    Supporting Vision 2021, and the national
our five-year compound annual growth        objective to institutionalise energy             In closing, I extend sincere gratitude to
of more than 9.25 percent. Growth in        efficiency, has always been an ENOC              ENOC Group’s Chairman and Board of
third-party trading volume followed the     priority. This commitment has been our           Directors for their support and guidance
same trend, reaching 170 million barrels,   driving force to rationalise consumption         throughout the year. I would also like to
yet another annual record. Upstream         within our operations, concentrating             extend my appreciation to all my
operations produced 84,000 barrels of oil   on our ability to drive innovative best          colleagues throughout the Group for all
per day, and we began work on the 16.2      practices and build a culture of superior        their hard work and dedication in making
km Falcon pipeline expansion from Jebel     energy performance.                              2017 such a memorable year.
Ali to Al Maktoum International Airport
                                            ENOC has a proud record of global
in Dubai South that will carry close to
                                            leadership in promoting sustainability.
20 million litres of fuel every day when                                                     H.E. Saif Humaid Al Falasi
                                            Since 2014, we have invested about
completed in 2020.
                                            US $6.8 million in sustainability initiatives,   Group Chief Executive Officer
Rapid expansion of our retail network is    with payback achieved within 2.5 years.
continuing, and we are on course to         Already, innovation has generated net
achieve our target of 178 stations by       financial gain of more than US $20 million
2020, up from 111 in 2016. The network      over the past five years.
sold close to 3.1 billion litres in 2017,
                                            Central to all our goals are our employees
refuelling more than 72 million vehicles,
                                            and their exceptional skills, knowledge and
while our convenience stores had more
                                            passion. Human capital is vital to our
than 45 million customer visits.
                                            efforts in meeting the UAE’s energy needs
Our survey of customer satisfaction also    and sustaining economic growth. Our goal
reached new heights, rising to 83 percent   is to achieve 50 percent Emiratisation by
from last year’s 81 percent. Since 2012,    2021, supported by major national
we have improved customer satisfaction      development programmes that range
by seven percentage points, an              from graduate level to work placement.
encouraging indicator for us all.

22
SUPPORTING VISION
2021, AND THE
NATIONAL OBJECTIVE
TO INSTITUTIONALISE
ENERGY EFFICIENCY,
HAS ALWAYS BEEN AN
ENOC PRIORITY.

24.3%
Revenue reached US $16.41 billion,
up 24.3 percent from 2016, despite
depressed global oil prices.

                                     ENOC Annual Review 2017   23
Business review continued

Economic environment

The International Monetary Fund (IMF)                    This was part of a broader trend across             India’s economy is expected to achieve
sums up 2017 as a tumultuous year                        global financial markets, where low interest        strong growth of almost 7.5 percent
marked by natural disasters, geopolitical                rates, an improved economic outlook, and            next year, as economic reforms attract
tensions, and deep political divisions                   increased risk appetite boosted asset               foreign investment.
within and among many countries.                         prices and suppressed volatility.
Cause for optimism remains; however,                                                                         UAE economic outlook
particularly on the economic front, with                 Global economic outlook                             An improved UAE economic outlook is
GDP continuing to accelerate over much                   Global GDP growth in 2018 is expected to            expected next year, with economic growth
of the world in the broadest cyclical                    increase to 3.9 percent from 3.7 percent            forecast to more than double in 2018
upswing since the start of the decade.                   in 2017, aided by robust US market                  – from 1.3 percent to 3.4 percent – due
                                                         growth, as well as by surprise upside               to benefits from an expected recovery in
Faster growth is reaching roughly two-                   growth in Europe and Asia. Factors                  oil exports. Factors underpinning the
thirds of the world’s population, although               supporting growth in the US, which is               improved forecast include the sustained
incomes declined in about a quarter                      expected to exceed 2.5 percent next year,           increase in crude oil prices, the effect of
of emerging markets and developing                       include falling unemployment, increased             the acceleration of world trade on the
economies. Boosted by a recovery                         consumer spending, business confidence,             diversified UAE economy, tourism receipts,
in investment, global trade growth                       and the macroeconomic effect of                     and increased investment ahead of
rebounded from its slowest pace since                    reducing corporate taxes.                           Expo 2020.
2001, other than during the recession
of 2009. Weak capital spending in the                    Despite tensions over 2017 arising from             One of the key challenges in 2018 will be
energy sector had been an important                      Brexit and Catalonia, Eurozone growth is            the effect on household incomes of the
contributor to the weakness in global                    expected to maintain momentum due to                GCC-wide 5 percent Value-Added Tax
investment in 2016. Metal and fuel prices                increasing domestic demand as well as               (VAT). The implementation of VAT is
were supported by stronger momentum in                   robust external demand, and is projected            expected to feed into higher inflation
global demand, as well as supply restraints              to reach 2.2 percent in 2018. Brazil and            across the region, with UAE inflation next
in the energy sector, including hurricane-               Russia are expected to continue their               year forecast to rise to around 4.0 percent
related stoppages in the United States,                  emergence from recessions in 2016 and               from approximately 2.5 percent in 2017.
financial disruptions in Venezuela, and                  post growth of slightly under 2.0 percent.          In terms of major risks, the UAE’s large
security problems in regions of Iraq.                                                                        reserves and strong regional competitive
                                                         The Asia-Pacific region leads all regions
                                                                                                             position are expected to insulate the
Equity valuations continued their ascent                 at approximately 5.5 percent growth
                                                                                                             country against major economic impacts
to near-record highs, as central banks                   projected for 2018, despite a slight
                                                                                                             from external events, but a scenario
maintained accommodative monetary                        deceleration in economic growth in China
                                                                                                             involving the escalation of regional
policy settings amid weak inflation.                     (6.6 percent in 2018 versus 6.8 percent this
                                                                                                             tensions could hinder investment and
                                                         year), as tightening financial conditions
                                                                                                             economic growth.
                                                         lead to a correction in real estate markets.

GDP dynamics                                             Inflation dynamics
 UAE nominal GDP (US$bn)                                  UAE inflation (% yearly average)
 UAE real GDP % growth
                                                        4.1                                  4.2

3.8
                                                                                                        2.5          2.5        2.4
                                3.2         3.1   3.1                          2.0                                                          2.0        2.0
        3.0               3.0         3.0
                                                                    1.6
                                          515
                    412           469 491
                          428 447
358 349 377
                    1.9
              0.5

2015 2016 2017 2018 2019 2020 2021 2022 2023             2015       2016       2017          2018     2019         2020       2021       2022       2023
Source: IMF

24
3.7%
                                                                                              The implementation of VAT is expected
                                                                                              to feed into higher inflation across the
                                                                                              region, with UAE inflation next year
                                                                                              forecast to rise to around 4.0 percent
                                                Global GDP growth in 2018 is                  from approximately 2.5 percent in 2017.
                                                expected to increase to 3.9 percent
                                                from 3.7 percent in 2017.

Crude oil outlook                               Supply-side considerations potentially        Refiners’ margins in the US are expected
Crude oil markets strengthened                  exerting downwards pressure on price          to remain supported by product export
considerably as a result of declining stocks,   would include: the agility and ability of     opportunities into Latin America;
favourable global economic conditions,          the US shale industry to increase supply      European margins are buoyed by
perceived geopolitical risks to supply, and     at attractive prices; compliance with         tightening fuel oil supply; and margins in
supportive financial conditions. The            production cuts slipping among OPEC           Asia will be sustained by strong product
outlook for 2018 expects a continuation         producers while Brent remains above US        demand growth.
of positive global economic conditions, a       $60/bbl; and additional non-OPEC supply
                                                                                              The addition of new refining capacities
steady increase in world liquids demand,        momentum from Canada and Brazil,
                                                                                              east of Suez may put pressure on Middle
and tightening supply-demand balance.           among others.
                                                                                              East refining margins to some extent in
Global oil demand growth is expected to                                                       2018, and margins are expected to be
increase from 1.8 million bpd in 2017 to        Refined products outlook
                                                While global refining margins were            slightly lower than in 2017.
approximately 1.9 million bpd in 2018.
Significant demand growth contributions         buoyed as a result of the refining capacity
are now coming from the Organisation for        temporarily taken offline by hurricanes
Economic Co-operation and Development           and other events in 2017, margins next
(OECD), which is adding to typical rapid        year are expected to temper somewhat
growth in developing country                    from current levels as increasing product
consumption. The Organization of the            demand is offset by moderate inventory
                                                levels and capacity additions in the                   Global oil demand growth
Petroleum Exporting Countries (OPEC)
                                                Middle East and Far East.                               is expected to increase
decision, to extend market intervention
                                                                                                        from 1.8 million bpd in
to the end of 2018, will be a key factor
                                                                                                        2017 to approximately
supporting oil prices next year.
                                                                                                        1.9 million bpd in 2018.

                                                                                                            ENOC Annual Review 2017    25
Business review continued

Strategy
Growth, knowledge, innovation,
and sustainability

Vision, mission and goals

Vision
To be an innovative energy partner, delivering sustainable
value and industry-leading performance.

Mission
We deliver world-class sustainable and integrated energy
solutions. We do so by striving for excellence in operations,
innovation, and happiness of our employees, customers,
and partners.

During 2017, our strategic focus concentrated on:

Serving the growing         Building world-class    Fostering operational     Developing the         Maximising happiness
energy needs of Dubai       capabilities to         excellence, governance,   ‘One ENOC’ culture –   and value delivered to
and contributing to the     grow profitably and     and world-class           integrating our        employees, customers
achievement of Dubai        sustainably both        EHS standards             employees as one       and partners
Plan 2021                   domestically and                                  team along the
                            internationally                                   value chain

26
The strategic vision is for continuous
                                                                                              strengthening of ENOC’s role as an
                                                                                              innovative and integrated energy
                                                                                              partner across the value chain –
                                                                                              delivering sustainable value and
                                                                                              industry-leading performance.

ENOC’s growth strategy for 2017-21 is based on three key priorities:
Focus efforts and investments on               Integrated international expansion,            Value-chain integration, creating
Dubai across all business to execute           developing capabilities to compete in          synergies across upstream, midstream
the plans efficiently                          cross-segment plays with selected pilots       and downstream businesses
This entails completion of the asset           A three-point plan envisages the               Upstream, the key priority is to generate
expansion programme – refinery, service        development of one or two integrated           value by creating synergies with
station network and storage capacity;          downstream value-chain plays to build          downstream businesses, then exploring
increasing market share of diesel, jet fuel,   capabilities for future growth in response     additional upstream growth to balance
LPG, and other petroleum products – and        to possible saturation of the Dubai            the value chain and capture opportunities
ensuring high profitability due to ENOC’s      market; make integrated rather than solo       in the low-price market environment.
privileged position in the local market.       investments to extract maximum                 Beyond 2021, our growth strategy will
                                               value-chain synergies; and explore             continue to reinforce ENOC’s position in
                                               opportunistic investments by segment –         Dubai, our international expansion, and
                                               should the opportunity be attractive and       the expansion of our upstream portfolio.
                                               funding available.

2017 developments
The Group is currently undertaking a           ‘Mobility’ covers significant future           The strategic vision is for continuous
strategy revision exercise to prepare for      influences such as electric, self-driving,     strengthening of ENOC’s role as an
future challenges and to further align         and autonomous vehicles with on-               innovative and integrated energy partner
itself with the long-term vision of Dubai.     demand availability; ‘renewables’ provides     across the value chain – delivering
Although still at the preparatory stage,       for issues such as global warming, climate     sustainable value and industry-leading
core principles of the long-term plan were     change, regulation, and resource               performance. It is a vision that clearly
defined during 2017. These are: mobility,      availability; while ‘technology’ takes         highlights the need to continue fostering
renewables, technology, and Dubai’s            account of big data, Blockchain, artificial    the culture of innovation and adopt
long-term vision.                              intelligence, and cybersecurity.               sustainable business practices to achieve
                                                                                              higher performance.
                                               Aligning with Dubai’s long-term vision links
                                               ENOC to Dubai Plan 2021, Dubai 2030            In recent times, ENOC’s key markets have
                                               Industrial Strategy, Dubai Clean Energy        seen significant macroeconomic and
                                               Strategy 2050, and RTA Mobility Plan.          geopolitical changes, such as lower oil
                                               ENOC’s flexible and forward-looking            prices and rising energy demand. These
                                               approach establishes the Group’s core          factors alone have prompted a renewed
                                               purpose – not just a supplier of products      focus on long-term growth strategy,
                                               and services, but an energy partner            ensuring the Group’s goals and aspirations
                                               committed to long-term sustainability.         comprehensively support Dubai’s
                                                                                              ambitious and innovative roadmap for
                                               At the same time, it crystallises our core
                                                                                              years to come.
                                               remit: to create value for ourselves, for
                                               shareholders, and for those who work
                                               with us. The commitment to industry-
                                               leading performance reflects growth
                                               ambitions, inspiration in delivery, and
                                               being competitive and best-in-class.

                                                                                                            ENOC Annual Review 2017    27
Business review continued

Finance
Revenues up by 24 percent
as oil demand grows

The oil industry has endured several           A weak MTBE market impacted the                In response to the UAE’s drive towards
years of weak demand and low prices.           profitability of the MTBE plant. The           clean energy, ENOC Group embarked on
However, during 2017 the average crude         refinery achieved one of its highest-ever      its Jebel Ali refinery expansion project.
oil price rose from US $45 to US $55           throughputs due to plant utilisation of        Expected to be completed by 2019, the
per barrel, after the market turned to         more than 100 percent, while progressing       project involves adding a new condensate
deficit following OPEC and non-OPEC            our largest-ever facility expansion project.   processing train to the existing facility,
cooperation to reduce production.                                                             expanding daily capacity from 140,000
                                               In the Group’s storage business, capacity
Meanwhile, oil demand growth was                                                              barrels to 210,000. This will ensure that
                                               utilisation remained under pressure in
healthier thanks to an improvement in                                                         the revamped refinery’s production, which
                                               Singapore and Fujairah, due to increased
the global economy and low oil retail                                                         will include gasoline, jet fuel and diesel,
                                               competition, weak contango, and general
prices, which helped boost consumption.                                                       not only meets the stringent Euro 5
                                               economic slowdown.
                                                                                              standards in the local and international
ENOC’s continuous focus on customer
                                               Higher volumes were achieved by ENOC’s         markets, but also meets expanding
service and supply chain strengths,
                                               gas marketing and aviation businesses.         domestic demand while maintaining
coupled with sustained domestic demand,
                                               Margin management and costs were               flexibility to tap into international
has translated into a modest increase in
                                               constantly monitored during the year and       market opportunities.
fuel product sales volume during the year.
                                               the segment was able to retain and grow
Revenues reached US $16,415 million,                                                          On December 31, 2017, the Group’s cash
                                               our customer base through efficient client
up 24 percent from 2016. Most of our                                                          and bank balances were sufficient to meet
                                               management. Our focus remained on
segments managed to maintain                                                                  its current and future requirements and
                                               volume growth – both in local and
performance and preserve profitability                                                        contractual obligations.
                                               international markets – and effective
after adjusting for non-recurring gains.
                                               credit management.                             Outlook
The average gross field production from                                                       Middle East economies, particularly those
                                               The retail business witnessed another
our Exploration and Production (E&P)                                                          in the GCC region, are transitioning
                                               year of increased fuel volumes. Providing
segment for 2017 was 83,952 bopd                                                              towards a ‘new normal’, and 2018 will
                                               a high-quality customer experience is
(2016: 90,301 bopd). Production                                                               mark some interesting milestones.
                                               fundamental to the ENOC culture, and our
decreased by about 7 percent, due to
                                               differentiated customer value proposition      Households and firms will need to adapt
challenges in the field. During the year,
                                               resulted in strong brand recognition.          to the implementation of value-added tax
the E&P segment entered into a
marketing arrangement for a significant        Cash flow, financing, and                      (VAT) as part of a more widespread trend
proportion of its entitlement export           capital expenditure                            towards increasing government revenues
production to be marketed through Baku,                                                       from sources other than fuels. On the other
                                               Liquidity management across major lines
Azerbaijan, and Makhachkala, Russia.                                                          hand, the rally in oil prices is supporting
                                               of business has remained robust. Cash
The segment’s contribution to Group                                                           economic recovery among oil-exporting
                                               generation during the year enabled the
profit was lower than the previous year –                                                     countries. As higher oil prices improve
                                               Group to undertake various capital
primarily due to a one-off share of                                                           confidence and financial conditions, the
                                               expenditure projects and the payment of
abandonment and decommissioning                                                               UAE economy should grow. The non-oil
                                               dividends to our shareholder. The Group
funds presented under ‘other income’                                                          sector will also benefit from capital
                                               commands strong debt servicing capacity,
in 2016.                                                                                      spending on the Dubai 2020 World Expo.
                                               while the optimisation between short and
Trading reported strong volume and             long-term debt has continued. The average
margin growth in a challenging and             cost of debt also remains very competitive.
overcrowded oil market with relatively low
                                               Major capital expenditure undertaken
volatility, few arbitrage opportunities, and
                                               includes completion of 17 wells in the
thinning margins.
                                               Dzheitune (Lam) and Dzhygalybeg
                                               (Zhdanov) fields by our upstream
                                               segment, completion of the crude oil
                                               tank-farm terminal and Lam E platform,
                                               and upgrade of berths to increase the
                                               loading capacity at Aladja Jetty.

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