ABILITY REPORT 2011 - Sadolin

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ABILITY REPORT 2011 - Sadolin
2011

       COMPANY STORY&
       SUSTAIN
       ABILITY
       REPORT

        We take sustainability
ABILITY REPORT 2011 - Sadolin
INTRODUCTION

It seems a long time since we issued our first Crown Paints
Sustainability report in 2009 and now, here we are in 2012,
sharing our continued commitment to Sustainability with our
fourth report.
With each passing year we’ve become more ambitious and the progress of our carbon
revolution in 2011 has been no different, no less challenging and that desire to improve
will continue into 2012.

A significant change since our last submission is that during 2011 Crown Paints
                                                                                              Brian
became part of the Hempel Group, a world-leading coatings supplier for the                                   Widdo
decorative, protective, marine, container and yacht markets. The Hempel philosophy                                       p
                                                                                          Group
is also based on the belief that the coatings industry can and should contribute to a             Te c h n
                                                                                                             ic a l D
better environment and they focus on investment in advanced water-based products                                      ir e c t o
                                                                                                                                 r
and innovative ideas to help customers cut fuel consumption, reduce emissions and
hit their environmental targets. Hempel are wholly owned by the Hempel Foundation,
whose role, in addition to maintaining a sound financial base for the Hempel Group, is
a strong commitment to charitable work that supports projects for the common good
around the world such as the education of children in need and supporting research
into environmentally sustainable technologies. Meanwhile back here in the UK Crown
Paints achieved another 4 of our original targets;

    1 Zero waste to landfill
                                 waste
    2 15% reduction in packaging
                                     e
     3 10% reduction in energy wast
                                      t of our
     4 Calculate the carbon footprin
        entire product range

Not content to rest on our laurels, we will continue to drive the Crown Paints carbon
revolution in 2012 which is witnessed by our new reduction targets of 10% by 2015
and 25% by 2020. Importantly, and in order to fully explore further reductions, we have
engaged selected key packaging and raw material suppliers with similar sustainability
ethics to join our crusade and these collaborations are a major focus area for 2012.

We are very proud of our achievements over the last 12 months and I trust
you will enjoy reading the detail in our Sustainability Report 2011.

 02
ABILITY REPORT 2011 - Sadolin
CONTENTS

Contents

           04 Company Story
           08 From the Sustainability Team
                                             Page
                                                     24
           10 Carbon Footprint
                                                                                        00
           13 Sustainability Awards                                           Pa
                                                                                   ge

           14 Research & Development
           16 Manufacturing
                                                          Pa
           18 Distribution                                     ge
                                                                    14

           22 Crown Decorating Centres
           24 End of Life
           25 Community
           26 Our Brands
           27 Contacts                                  ge
                                                             16
                                                   Pa

                                             Pag
                                                   e 18

                     20
              Page                                                       03
ABILITY REPORT 2011 - Sadolin
COMPANY STORY

Welcome to
Crown Paints
Crown Paints, headquartered in Darwen, Lancashire has roots
extending back nearly two centuries. Now part of the Danish
Hempel Group the company of today is one of the UK’s largest
and most successful paint manufacturers.
The breadth of Crown Paints’ portfolio encompasses the professional and DIY user,
with brands known for quality and reliability. Our professional finishes – notably Crown
Trade, Sandtex Trade and Sadolin – are specified for some of the UK’s most prestigious
buildings, while those for domestic use have found favour with several generations of
home owners. Always at the leading edge in colour, Crown’s paints and wood stains
can be relied on consistently to deliver a little extra both in aesthetics and performance.

We aim to bring colour to life in a responsible and sustainable way and we hope you’ll
find evidence of a caring approach as you read these pages.

Through a wealth of experience in research and development our passion
is to produce high performing sustainable products at minimal cost to the
environment and our mission is to create memorable experiences for
our customers.

  04
ABILITY REPORT 2011 - Sadolin
1777                         1821                            1830/40s                     1904                         1906-10                      1914-18
       James Greenway               John Potter (uncle of           His son Charles              First experiments            Hollins Distemper            Site produces varnish for
       establishes Dob              Beatrix Potter) takes           experiments in wallpaper     in water based               produced to great success.   bullets used in France.
       Meadows calcio               over the business.              printing, eventually         paints begin.                Salesmen employed to sell
       print shop in Darwen.                                        designing a calcio paper                                  Hollins Distemper under
                                                                    printing machine. Full                                    new company name –
                                                                    commercial wallpaper                                      Walpamur.
                                                                    production begins at
                                                                    Belgrave Mill.

       1920/30s                     1939-49                         1958-68                      1980/90s                     2008                         2011
       Walpamur grows from          Walpamur produces blackout      Crown House administrative   Various changes of           231 years on, Crown Paints   Crown becomes part
       strength to strength and     paints and reflective paints    offices built. Queen         ownership and name.          is an independent company    of Hempel.
       the mills are converted to   for the roads. All planes in    Elizabeth II visits Darwen   Taken over by Nobel          once more after Endless
       produce water based paint.   the D-Day landings were         Walpamur site.               Industries, later becoming   acquires the business.
                                    painted with Walpamur                                        Akzo Nobel.
                                    paint. Walpamur granted
                                    Royal Warrant as suppliers to
                                    King George VI.

   Crown Paints’ history
   The result of a rich mixture of ingredients, the                                                              We are all becoming
   origins of which go back as far as the year                                                                   aware that the way we
   1777 and include not only paint manufacture                                                                   live our lives in the
   (a comparatively recent diversification) but                                                                  developed world has
   also printing and wallpaper production.                                                                       become unsustainable.
   Crown Paints currently works against a very                                                                   We have to safeguard
   different backdrop from that which prevailed                                                                  the future by taking
   when paint was first manufactured on the                                                                      care of the present.
   Darwen, Lancashire site over a century ago.                                                                   As a manufacturer and a corporate member
                                                                                                                 of society, it’s a responsibility we take very
                                                                                                                 seriously.
It’s not enough for us to give satisfactory service.
We want to give great service which will WOW our                                                                 Paint is a product that actively contributes to
customers each time they come into contact with our                                                              sustainability. Without paint and protective
people and our brands. We want to give our customers                                                             coatings, most of the buildings around us
great service which they will find memorable, great                                                              would simply rot, crumble and collapse.
service which will keep them coming back time and                                                                Paint makes buildings sustainable. It follows
time again, great service which they will want to tell their                                                     that better performing paint offers greater
friends about.                                                                                                   sustainability – and better paint is what we’re
                                                                                                                 about.
Our manufacturing sites at Darwen and Hull are both
ISO 14001:2004 compliant and we strive not only to meet,                                                         I urge you to look at all the things we’re
but to exceed legislative standards in manufacturing and                                                         doing to try to realise this aim, including
distribution – in fact in everything we do.                                                                      keeping the importance of our highly valued
                                                                                                                 customers and employees at the heart of all
Responsiveness to market demands is key to the                                                                   our plans.
success of any organisation these days. A big part
of our response is an understanding that quality                                                                 If you’ve comments or questions of any sort,
and value are just starting points; customers’                                                                   do please feel free to contact us.
needs and expectations go far beyond that.                                                                       Joe Devitt, Managing Director

                                                                                                                                                                                   05
ABILITY REPORT 2011 - Sadolin
COMPANY STORY

Looking to
                                            Upskilling and apprenticeships are something to
                                            which we are deeply committed and it’s an ethos
                                            that extends well beyond our own business.

the future                                  For 25 years we have sponsored what is now known as
                                            the Crown Trade Apprentice Decorator of the Year and
                                            during 2011 we were proud to be a category sponsor for
We take great pride in the quality of our   London World Skills, where the best aspiring youngsters
                                            from all over the world came together to compete.
people and as Investors in People we
take seriously the on-going development     Crown Paints is represented by a comprehensive
                                            portfolio of brands, formulated according to the varying
of our employees. We are also pleased       and specific needs of professional and domestic
to have been able to take on seven          decorators; high performing paints and wood stains
                                            with the potential to add beauty and protection wherever
apprentices within our business over        they are applied.
the past twelve months.
                                            The company’s trade products are available through
                                            our own network of 132 Crown Decorating Centres
                                            and through a wide range of independent merchants.
                                            Products for domestic use can be found on the shelves of
                                            major multiple and independent retailers throughout the
                                            UK and Eire.

                                                          UK Production Sites

                                                          Distribution Sites

                                                          Crown Decorating Centres

                                                                       Darwen in Lancashire,
                                                                       as well as being the site
                                                                       for our head office, is
                                                                       where one of our two
                                                                       main production sites is
                                                                       also located, the other
                                                                       being in Kingston upon
                                                                       Hull. National distribution
                                                                       is handled through three
                                                                       distribution centres in
                                                                       Darwen, Kingston upon
                                                                       Hull and Dublin.

 06
ABILITY REPORT 2011 - Sadolin
Research & Development
                                                           The quality found in
                                                           Crown Paints’ brands is the
                                                           result of tireless research
                                                           into the best ways to
                                                           combine raw materials to
                                                           achieve optimal outcomes.
                                                           Always with an eye to
                                                           sustainability, our expert
                                                           team of research chemists
                                                           constantly seeks out
                                                           and exhaustively tests
                                                           alternative ingredients and
                                                           technologies, to ensure
                                                           that Crown Paints’ brands
                                                           stay at the leading edge
                                                           and satisfy every demand
                                                           of the discriminating
                                                           Specifier.

Inclusive colour
The Equality Act implies a need to cater for people with
visual impairments by providing inclusive environments.
In practice, this means achieving sufficient colour
contrast between surfaces within multi occupancy
dwellings and buildings used by the public to assist a
visually impaired person to navigate through the space.

Professional colour scheming is a service provided
without charge to our professional customers and
designing schemes in accordance with legislative
requirements is second nature to our colour experts.

                                                                                07
ABILITY REPORT 2011 - Sadolin
THE SUSTAINABILITY TEAM

From the
Sustainability Team

                  op       Ver non Kin rad e       M ar k Ll oyd                                      as
   B ri an W id d                                                                       A nn e T ho m

                       r                               Jim Sw ee ne y                     Re bec ca Hin dle
      S he ila T ay lo        Da ve Wra y

By Mark Lloyd,
Sustainability Manager                         “We did not dare imagine at the time that despite the
                                                 current world economic situation that has rolled on
                                                 over the last four years, we would be able to achieve
In late 2008 I sat down with Brian Widdop        the objectives we set ourselves in such a short period
and the members of the Sustainability            of time, but as Brian has already stated in this report,
                                                 we most definitely have.
Team and we discussed how we could
turn our vision of Crown Paints being          I n each previous report I have stated that every
                                                Crown Paints’ employee is involved in implementing
able to implement a sustainability              our earthbalance strategy, no matter how much, or
programme, rivalling those already in           little, they are able to contribute. It is with that focussed
                                                support that we can ensure we make a real difference,
place within some of the world’s top            not only for the company, but also for all of our
companies, into reality.                        employees, customers, partners and stakeholders.

 08
ABILITY REPORT 2011 - Sadolin
Ju lie M iln er                  Le sa Ro llo                K ar en W ad di co
   D av e B ri d ge                                                                                                r

                                                                             COMMITTED TO CARBON REDUCTION
                           ai ne
            R ac he l D em                     Fra nk Da vis

Although we have completed the original objectives that         Those of you that have read our previous reports will
we set ourselves in 2009, which is no mean feat in itself, it   notice that we are maintaining our policy of involving
is most certainly not the end of our sustainability journey,    our employees from throughout the business to tell you
we are simply at the beginning of another exciting and          of the work they have been doing, whether that be in
challenging chapter for Crown Paints.                           relation to Zero Waste to Landfill, Energy Reduction,
                                                                Carbon Footprinting or becoming involved in community
People often ask me to comment on what I believe to be          projects. The reason we do this is because we really do
our greatest success so far and, to be honest; there isn’t      believe that its personal and everyone has their own
one project I could single out. Why? Well, what has made        personal reasons for wanting to improve what they do on
me the happiest during the last three years is the way          a day to day basis.”
that we have all worked together as one great big team
to achieve our targets and the way that cross-functional
units have contributed in partnership to try and complete
each and every project that they have been involved in.

                                                                                                                       09
ABILITY REPORT 2011 - Sadolin
CARBON FOOTPRINT

Our carbon
footprint ambition
In our 2010 report we revealed our ambition,
which was:
… enhanced product knowledge, openness and partnership with
consumers, retailers and suppliers, and a firm commitment to reducing
environmental impact.

 This will be achieved by:
                                              process
  1.	Accelerating the carbon footprinting
      to cover every single product we make
                                              ation
 2.	Providing product level footprint inform
      which we will share with customers
                                             mance
  3.	Setting ambitious targets for perfor
      improvement
                                              d
  4.	Partnering with suppliers, retailers an
                                                 er
       customers to reduce our footprint togeth

What have we been doing in the last 12 months to help us achieve
our ambition? Well, once again we have followed our ambitions and
completed a baseline for all of our products, two of which we will share
with you in this report.

You will notice as you read the report that even though we set our
ambitious 10% reduction target for 2015, we are well on the way to
achieve this on two of our products, Breatheasy® Matt and Crown
Eggshell, as detailed in the following pages. As we have constantly stated,
we are not prepared to just apply this to a few ‘niche’ products, nor are we
prepared to compromise the quality of our products in order to achieve
our goals.

What we are prepared to do is change the way we do business.

 10
Carbon footprint                         Our 2010 carbon footprint baseline
case studies                             for these products was:
We have chosen two products              Crown Breatheasy® Matt (2.5 Litre) – 3.22 kgCO2e
to show you how we are progressing,
one water-based                          Crown Eggshell (2.5 Litre) – 9.92 kgCO2e
and one solvent-based:
                                         The carbon footprint study that we have calculated for these products is
Crown Breatheasy® Matt (2.5 litre)       in-depth, and it focused upon impact across the board. To give a few
A range of easy to use matt paints       examples, the footprinting work analysed:
for interior walls and ceilings.         • How much energy we use and waste we generate in manufacturing.
Available in many inspirational          • How many miles our distribution vehicles cover.
shades they’re made with our
                                         • Where and how our raw materials are manufactured and transported.
Breatheasy® formulation so they’re
virtually odour free                     • Where and how each can of paint is stored.
                                         • How our paint is used and ultimately disposed of.
Crown Eggshell (2.5 litre)
A premium quality, highly durable,       It really is a comprehensive insight into the full ‘lifecycle’ of the products,
washable eggshell finish for interior    and we have learnt a lot from the study (which we will be referring to
use. Suitable for use on interior wood   in the remainder of this report). So based on the work we have done,
and metal                                how did the carbon footprint for these two products compare when we
                                         completed our 2011 study?:

                                            2011 Carbon footprint
                                                    2.87                                 8.47
                                                  kgCO2e                               kgCO2e
                                            Crown Breatheasy® Matt             Crown Eggshell
                                            (2.5 Litre)                        (2.5 Litre)

                                            The result was far better than we had imagined. Due to the
                                            work we had completed in 2011 we managed to reduce the
                                            carbon footprint of both products by a significant amount.

                                                                                                                 11
CARBON
                                        CARBON FOOTPRINT
                                                FOOTPRINT

                                    2011 Carbon footprint reduction %
                                                    Crown                                                                                Crown
                                                    Breatheasy®                                                                          Eggshell
                                                    Matt 2.5 Litre   10.93%                                                              2.5 Litre   14.59%

                                    Use phase 1%                                                                         Use phase 2%
                                    Waste
SUSTAINABILITY AWARDS

Green Apple awards
It is gratifying when our efforts are noticed – especially
by the very people we seek to emulate – and in
November 2011 we were awarded a prestigious
Green Apple award.

The Green Apple Awards campaign is run by The
Green Organisation, an independent, non-political,
non-profit organisation that recognises rewards and
promotes environmental best practice around the world.
In November 2011 Crown Paints was presented with its
award at the House of Commons.

                                                                                    A w ar d s
As well as the Green Apple Award we were also finalists             G re en A pp le
in the Green Manufacturing Awards and the British
Coatings Federation Sustainability Awards, again for
our Earthbalance programme.

                                                             Footprinting
                                                             We were proud to be able to announce our portfolio
                                                             footprinting initiative to the press and the public
                                                             from our stand at Ecobuild 2011 where we took the
                                                             opportunity to demonstrate the software. We will
                                                             have much more to reveal at the 2012 show.

                                            ob uil d 20 11
                         ou r st an d at Ec
    Po dc as tin g fr om

                                                                           “Here at Cr
                                                                                         own,
Report Focus 2011                                                            we are really
                                                                          proud of our g
The remainder of the report focuses on our
                                                                                         reen
                                                                          achievement
                                                                                       s and
projects for each stage of the lifecycle; research

                                                                           look forward
and development, manufacturing, distribution, use/
end of life and the community. As you’ll see, our
                                                                                          to
                                                                         further reco
                                                                                      gnition
earthbalance footprinting work has influenced our

                                                                           in the future
methods of working at every life-cycle stage.

                                                                                         .”

                                                                                                               13
RESEARCH & DEVELOPMENT

Big formulation changes
Crown Paints has made the decision not to focus on one or two ‘green
products’, we want to become sustainability leaders and address the
issues surrounding every product we manufacture.

By using the footprinter tool and analysing our full product portfolio we have
been able to identify that the scale of impact varied greatly between products
when considered on an individual basis. Closer inspection identified that
those products with a higher individual impact are those usually required to
provide a specific level of protection or added functionality. As such they are a
valuable part of our product portfolio and play an important role in extending
maintenance cycles. By looking at our entire product range, rather than taking
each product in isolation, we identified that our high volume products, while
they may not have the highest individual product footprint, comprise the
biggest part of our footprint as a whole. The decision was then taken to target
reductions to those processes and raw materials that influence our footprint in
a broader sense.

With this in mind we have been working tirelessly to improve our
formulations, starting with our high volume products. During 2011
we reformulated 18 products across all our brands and product types.

                 r c a rb on
R e d uc in g ou
fo ot pr in t

                                                                            urs
                                                                     colo
                                                            io   nal
                                                  f   ess
                                              Pro
                                                                                    Rachel Dem
                                                                                               a in e

  14
Did you know?
                                                                             We’ve introduced a new technology that helps us
                                                                                 utilise titanium dioxide even more efficiently.

                                                            Working with our suppliers
                                                            We have already spent a great deal of time talking to our suppliers
                                                            and learning about their industries. During 2011 we identified five
                                                            of our key suppliers and started on the journey to improving our
                                                            understanding of their processes, identifying areas in which we could
                                                            work together to streamline both parties’ procedures and gather
                                                            more accurate information.

                                                       rs
                                            t c o lo u
                                                            Understanding how our raw materials are manufactured and
                               V ib r a n                   transported provides us with the opportunity to challenge ourselves
                                                            and our suppliers to embrace innovation, measure more accurately
                                                            and properly track reductions in our carbon footprint.

       New raw materials
       We are always on the lookout for new and interesting technologies to
       investigate. The market is flooded with ‘green’ claims, but what makes a raw
       material truly sustainable? In our search for raw materials that will enable
       us to reduce our reliance on high impact, non-renewable raw materials, we
       have found one raw material that ticks all our boxes and, importantly, does not
       compromise the quality of our products.

       Following on from last year’s report in which we mentioned a novel
       technology we were investigating, we are happy to report that in 2011
       we were able to introduce this technology.

                                                                                                   P a in t v
                                                                                                              is c o s it y
       Raw material advances                                                                                                measur
                                                                                                                                   em   ent
       As well as looking at new technology, we have also been able to look at existing
       technology and work with suppliers to be able to adapt it for use in different areas. This
       has led to a raw material that has long been used in water-based paints to help improve
       pigment utilisation, being adapted for use in solvent-based paints meaning that we can
       further improve our efficient use of raw materials whilst maintaining product quality.

                                       BREEAM
                                       We are often asked about our compliance with BREEAM and we are always happy to say
                                       that our paints are now and have always been compliant with the relevant VOC legislation.
                                       If, however, you are looking for a product to apply in more extreme areas which are
                                       likely to be disfigured by mould growth on the paint film, for instance humid areas like
                                       bathrooms and shower rooms, then our Crown Trade Steracryl Mould Inhibiting range
                                       has a proven pedigree in the prevention of mould growth. This helps to create a healthier
                                       atmosphere and reduce the need for redecoration. For areas where hygiene is important,
                                       Crown Trade Steracryl Antibacterial products have been developed in partnership with
                                       Steritouch®. Using Steritouch® silver ion technology they are designed to reduce the
                                       growth of harmful organisms such as bacteria whilst remaining safe for even the most
                 to re s e a rc h
C om m it te d                         sensitive applications.*
                                       * These products are NOT a replacement for normal cleaning and hygiene routines.

                                                                                                                                         15
MANUFACTURING

Energy and waste
reductions
We feel that the best way to communicate the progress we have made in
Manufacturing would be simply to show you graphically. Apart from the
odd blip (we can’t always get it right!), you will notice that year on year
we have managed to perform more efficiently. Does that now mean we
can stop trying so hard? Definitely not! 2012 will see us implementing
our green value stream mapping programme throughout our sites and
that’s when the interesting work really begins.

Energy
Gas Consumption in Manufacture                                          11.9%
We can demonstrate an 11.9% reduction in gas usage since 2008.

 2006    2007   2008   2009   2010    2011

Electricity Consumption in Manufacture                                    14.6%
2011 has seen an excellent 14.6% reduction in electricity usage since
2008. Already exceeding the 10% energy reduction target for 2012.

 2006    2007   2008   2009   2010    2011

  16
Waste
                                                                                                                    Case
                                                                                                                    Study
During 2011 we were working hard towards our target of zero waste to
landfill in 2012. We have achieved a 10.5% reduction in waste generated
through manufacture and 87.9% was recycled. Waste to landfill has been
reduced by 33.7% since 2008.

Waste                                                                                 A le x M ac L
                                                                                                    eo d

                                                                                         Pumping v
                                                      33.7%                              air pressure
                                                                                         In the Solvent plant we have
                                                                                         always used air pressure to
                                                                                         move the intermediate white
                                                                                         paste product from the 40,000
  2007      2008        2009        2010   2011                                          litre storage tank to the weigh
                                                                                         tanks. On average the tank
     Waste to landfill
     Waste recycled
                                                                                         is pressurised 4 times a day.
     Total waste from manufacture                                                        This means the tank has to
                                                                                         have approximately 28,000
                                                                                         litres of air put into the tank
                                                                                         before the product will start
                                                                                         to move out of
                                                                                         the tank.

                                                                                         To move 2,000 litres of
                                                                                         product you would need
                                                                                         30,000 litres of air tank
                                                                                         pressurisation. By using
                                                                                         an air pump to move 2,000
                                                                                         litres of product this is
                                                                                         reduced to 2,000 litres of air.
                                                                                         This has provided not only
                                                                                         energy savings but reduces
                                                                                         manufacturing time.

More sustainable procurement
2011 saw the introduction of new drink vending machines which have a
sleep mode for the boilers that virtually eliminates heating water
unnecessarily during out of office hours. A new fleet of photocopiers
will further reduce the number of desktop printers and fax machines                                    Dav
                                                                                                             e Br
                                                                                                                  idg   e
in the company.
The zero waste to landfill will make a significant saving in our CDC network by terminating the waste
contract on a UK scale. By October 2012, it is intended that the Darwen site will be self-sufficient
in its site heating with the installation of steam boilers that will be fuelled by bio diesel supported
by mains gas.
Finally, discussions have already begun with the new office supplies company to introduce a cradle to
cradle approach on copier paper and the initiative is to reduce stationery deliveries from daily to twice
per week. There is much to look forward to during 2012.

                                                                                                                            17
DISTRIBUTION

  Our journey
  towards
  Zero Waste
  to Landfill                                       She
                                                           ila T
                                                                 ay   lor

  One of our objectives for 2011 was
  to implement ‘Zero to Landfill’ across
  all of Crown Paints, including two
  production sites and our network of
  Crown Decorating Centres.

  Having already witnessed the benefits of utilising our               After a number of trials with a selection of waste
  transport fleet to backhaul our used packaging waste                 contractors, we chose a company who shared our vision
  streams to one central location since 2009, we then                  and, importantly was able to process label backing, (a
  considered how we could best expand this system to                   waste we generate as part of our activity). In late 2011
  incorporate our general waste.                                       we realised our ambition and our waste was approved
                                                                       for use as a ‘Refuse Derived Fuel’, in the form of a small
  We recognised the need to choose the right waste
                                                                       wood like pellet, used to burn as a fuel for Energy from
  management company as a partner to help us to
                                                                       Waste plants.
  achieve our aims of:
  • Zero waste to landfill                                             To believe achievement of Zero Waste to Landfill is just a
  • Efficient cost control                                             matter of switching waste contractors, would be a gross
                                                                       over simplification. This project brought with it a host of
                                                                       challenges including waste segregation and handling,
                                                                       changed working practices, training and communication
                                                                       and a degree of initial investment.

                                                                       Was it worth it? Without a doubt.

W ar eh ou si ng

    18
Case
                                                            Study

                                                                                                                 Mic
                                                             Dublin                                                    hael
                                                                                                                              Kiel
                                                                                                                                     y
                                                              In last year’s su
                                                                                stainability re
                                                             we were look                        por t I wrote ab
                                                                             ing at LED Lig                          out how
                                                             traditional T8                   ht ing as an altern
                                                                             or T5 Floresce                            ative to
                                                             approximately                     nt tubes as LE
                                                                               50% less ener                      D   lig hts use
                                                            13 times as lo                      gy and they la
                                                                             ng for the sam                         st  al most
                                                            about how we                      e brightness.
                                                                             were looking                        I also wrote
                                                            heating efficie                   to improve ou
                                                                             ncy and thus                        r warehouse
                                                           A full year has                   reduce the us
                                                                             now passed an                     e  of heating oil.
                                                           significant.                         d the results ha
                                                                                                                     ve been
                                                          In relation to ou
                                                                             r heating oil w
                                                          our usage by                         e have manag
                                                                           a massive 24%                          ed to reduce
                                                         and trialling d                      b y involving ou
                                                                          ifferent metho                           r employees
                                                         working temp                      ds to assess co
                                                                          erature, whils                        mfort levels of
                                                         our thermosta                    t at the same
                                                                          tic controls. Thi                time improving
                                                        come at a tim                       s improvemen
                                                                         e when the co                          t has also
                                                        has risen by 23                  st of heating oi
                                                                           % thus makin                      l in  Ireland
                                                        valuable to th                     g this project
                                                                        e Company b                          even more
                                                                                        oth for now an
                                                                                                           d for the future
                                                                                                                                .

Energy reductions                                               Zero Waste
                                                                8% reduction in total waste generated,
Gas Consumption                                                 Zero waste to landfill achieved.                                         8%
Warehouse/Distribution
28% reduction in gas since 2010,
13% reduction since 2008.
                                            28%
                                           since 2010
                                                                                                                                         0
                                                                                                                                     to landfill

 2006   2007   2008   2009   2010   2011

                                                                   2007          2008         2009        2010     2011

Electricity consumption
                                                                          Waste to landfill
                                                                          Waste recycled

warehouse/distribution                                                    Total waste from Distribution

5.5% reduction since 2010,
13.5% reduction since 2008.
                                           13.5%
                                           since 2010
                                                                                           “ We are prou
                                                                                                         d to
                                                                                          announce tha
                                                                                                         t we
                                                                                        met our Zero
                                                                                                        Waste
                                                                                        to Landfill ta
                                                                                                       rget 12
                                                                                            months ahea
 2006   2007   2008   2009   2010   2011                                                                 d
                                                                                            of schedule.”

                                                                                                                                            19
DISTRIBUTION

Improved logistics
One initiative introduced during 2011 was to improve vehicle utilisation
by the use of double decker trailers. This allows much larger loads on
the trailers and therefore significantly reduces the number of vehicles on
the road and the number of journeys required. We are looking forward to
seeing the carbon footprint savings that this produces as we calculate our
latest portfolio footprint.

Third party transport
Another improvement made to our distribution network was to join forces with a transport provider who
has taken over deliveries to some of our more remote customers. This means our products share trailer
space with other goods which are being delivered to the same locations and therefore reduces the
number of vehicles on the road.

 20
Did you know?
                                    “Our distribution network has joined forces with a transport provider
                                   who has taken over deliveries to some of our more remote customers,
                                                         giving a more efficient and sustainable service.”

Vans with tracker systems                                     Paper pallets
As our delivery van leases come to an end and they are        Believe it or not our warehouse facilities have been
replaced with new vehicles, we are ensuring that the          trialling pallets made from paper. The pallets are strong
new vans are fitted with an electronic tracking device.       and meet the required standards despite being only
The actual devices are supplied by a company called           made from recycled waste paper. These pallets are up
Aeromark and they operate in conjunction with Orange          to 80% lighter than standard wooden pallets which will
Mobile. The devices use a combination of GPS (to              reduce fuel costs and cut emissions. Another advantage
track vehicle movement) and Orange Mobile phone               is that they are not susceptible to contamination unlike
technology to send the data to a central point. At the end    the wooden pallets, which sometimes have to be
of 2011 63 vans had been installed with tracking out of a     fumigated and of course, they are totally recyclable
total fleet of 105 vans.                                      when they reach the end of their life.

We are still developing our monitoring activity but are
confident that once we fully understand our vehicle
journeys, we will be able to reduce journey distances
thus reducing both fuel costs and carbon emissions. The
installation programme will not be completed until the
end of 2013 but with our fleet of vans travelling in excess
of 2 million miles per year, there has to be significant
potential.

                                                                                                                  21
CROWN DECORATING CENTRES

CDCs
There are currently 132 Crown Decorating Centres (CDCs) in UK and Eire
and the devolved nature of the network presents us with opportunities.
Seldom are these opportunities easy to realise but it does tend to make life
all the more rewarding in instances where we are able to achieve success.
We are constantly surprised at the enthusiasm and commitment to ecological issues that our CDC
colleagues display. In one way this makes life easier as so many people are happy to ‘buy into’ ecological
concepts and trials. Yet strangely this can create problems insofar as many colleagues would like us to
develop sustainable initiatives at a faster pace! Unfortunately, real world constraints frequently get in the way
of developments and it is our challenge to work around these in order to maximise the benefits to both the
company and our environment.

                                       Zero to landfill
             a                         As part of the company wide initiative, the CDCs achieved the accolade of
     Here is what                      zero to landfill by the end of 2011. Since 2010 much of the waste generated by
          of
   review DCs
                                       the CDCs has been segregated into specific waste streams and returned to

      the C d in
                                       our Warrington Distribution Centre by CEVA Transport.
           e
     achiev 1.                         The final piece in the jigsaw was to deal with the remaining waste which
         201                           was basically kitchen/general waste. We agreed that this would be bagged
                                       separately to the other waste and also sent to Warrington where it would be
                                       collected by the Centrol Recycling Group who initially extract any recyclable
                                       waste with the remaining waste being converted to fuel pellets.

                                       The results are ‘win/win’ with cost savings in waste disposal and
                                       zero to landfill!

  22
So what do our colleagues have
       to say about zero to landfill?
                                                                                                                                                                   ut
                                                                                                                                                     art througho
                                                                                                                         er yo ne    to play their p      says  a lo t
                                                                                                                …for ev                  mean feat an
                                                                                                                                                        d
                                                                                                                        Pa in ts  is  no                     have  in
                                                                                                                Crown                         mitment they
                                                                                                                               and the com
                                                                                                                for the staff                  any
                                                                                                                                 ‘green comp
                                                                                                                working for a
                                                                                                                                                      burgh CDC
                                                                                                                        ol b u rn  –  M anager, Edin
                                                                                                                 Joan C

                                                          J oa n s a y s …

                                                              round it
                                     na tu ra l history backg
                                  a                              pany
              …coming from for me to work for a com
              is very impor
                               ta nt                         one that
                                 nm  en  ta lly  aware and
                              ro
              that is envi
               imp le m en ts its ideas
                                                   uthpor t CDC
                Ton y O w en   – Manager, So                                                               Ton y s a y s …

                                                                                                                                                             ome so
                                                                                                                                             s tr e ams at h
                                                                                                                                     wa s te                  ntinue
                                                                                                               e s e g re gate our       e x te n s ion to co
                                                                                                          …w                      tural
                                                                                                                      fore a na ce
                                                                                                          it’s there            k p la
                                                                                                                       the wor
                                                                                                           this into                                  eading
                                                                                                                                                              CDC
                                                                                                                                         a g  e r, R
                                                                                                                                   Man
                                                                                                                        errick –
                                                                                                            Er nie D

                                                             ays…
                                                  E r n ie s

                                                                                           Case
                                                                                          Study
                                                                                                                            It would not have been
Leeds CDC                                      d  re  furbishment at
                                                                         our Leeds                                          possible to return
                                      an  ne                                                 w
In 2011 we ca
                rried out       a  pl
                                          qu ire   d  the fitting of a
                                                                       completely ne
                                                                                              ish
                                                                                                                            any waste streams to
                  of the w     or  k  re                                 able to    es  ta bl
store and part                   h   a se  ri es    of contacts I was
                                                                           ilips, th e                                      Warrington DC without the
                   . Throug
 lighting system                                       t manager at Ph                                                      assistance and commitment
              w ith  a  sa  le s developmen
 a dialogue                                turer.
  well-known lig
                   hting manufac
                                                                                             were
                                                                                                                            of CEVA Logistics.
                                                                        nt that Philips
                                     d  an  d   it  be  came appare                       14 0
                  y develo       pe                                    pply us w     ith
   Things quickl                      st ud  y  an   d offered to su                  s  us e
                     as a ca     se                                          g tube                                              The Crown Paints ‘zero
   keen to use us                                          . These lightin
               ve r  flu or  es  ce  nt light tubes’                   s  w  hilst emitting
                                                                                                the
   ‘Energy sa                                          orescent tu  be                                                           to landfill’ strategy is an
                                  st an  da  rd    flu                                 th at th e
                    gy than                                                     eans
    30% less ener                                           nology used m
                le ve  ls. In   ad  dition, the tech                                                                             excellent example of how
    same light                               nger.
                      3 to 4 times lo                                                                                            CEVA’s infrastructure
    tubes will last                                                                             cated
                                                                            ight and dedi
                                  , th e  lig  ht s  ar e installed at he              of
                                                                                                                                 can be used to support
                      r stores                              to be hired at
                                                                              times
     In many of ou                                                                                                               greener solutions.
                ui pm    en  t fre  quently needs                    is e th is  effort.
     access eq                        st in g  tu  be  s will minim
                       longer      la
      replacement;                                                                                                               Yvonne Furness – CEVA UK
                                              y savings?                                                                         HSE Manager
                        achieved an
       So, have we                                                                                hting
                                                                            s is used for lig
                                        tr ic ity   co ns umed in CDC                    im  at e 22 %
                           the el   ec                                    an approx
       Yes… Much of                    no   w   co   ns istently giving
                           store    is
        and the Leeds                                  ption.
                 n of   el ec  tricity consum
        reductio

                                                                                                                                                                       23
END OF LIFE / COMMUNITY

                                                      Rebe
                                                             cca H

Paint
                                                                   in d le

amnesty                                                                          G ra ha m H a
                                                                                               w or th

During 2011 we trialled a paint                     Apprenticeships
amnesty programme where we                          Investing in the future
opened up our main sites for people                 As a business we recognise the importance of investing in
to return unused paints in return for               the future of young people within our local communities.

the chance to enter a prize draw. The               In 2011 we extended the opportunity to seven young
                                                    people to take on an Apprenticeship at Crown Paints.
returned paint was used for many                    We now have a total of fifteen Apprentices across the
community projects and we also                      business in Production and Engineering at both our
invited in Painting and Decorating                  Darwen & Hull sites and at various branches within our
                                                    Crown Decorator Centre network.
students from Accrington College
to come in and show us their artistic               Speaking on behalf of Crown Paints, Rebecca Hindle said
                                                    “We have a real commitment to supporting young people
skills by painting canvasses, which                 in our communities and see the investment in Apprentices
were then auctioned throughout the                  as an investment in the future of Crown Paints”
Company. As well as unearthing
some budding Picassos we also
raised much needed money for our
chosen charities
                                                    Crown Paints
                                                    Charity Committee
Alternative routes to market                        The charity committee was established
This year, Crown Paints will be working in close    towards the end of 2010 by a group of
partnership with WRAP and Groundwork to             volunteering employees who wanted to be
deliver a significant reduction of packaging
via new concepts on routes to market. There is      involved in fund raising for charity. In 2011,
much enthusiasm and a great energy behind           the committee decided to ask employees
the partnership that is supported at board level.   to nominate charities that were personal to
Obviously we cannot reveal too much about this
project at the moment but we will be reporting on   them. A good response was received and
this project extensively during 2012.               seven charities were selected on a regional
                                                    basis across the UK and Ireland.
                                                    One charity in particular was very personal to one of our
                                                    employees and was selected as the Ireland charity for 2011.

                                                    Why did the committee choose this charity? Donal
                                                    Quinn, Operations Manager of Crown Paints in Ireland
                                                    put forward a nomination to support a charity named
                                                    The Ronan Quinn Memorial Fund. The fund was set up in
                                                    memory of Donal’s son Ronan.

                                                      Crown Paints launched “It’s not just Charity its
                                                      Personal” campaign in 2011. A number of applications

 24
Crown Paints Darwen
   Community Awards Scheme
   In 2011 the belief that charity really does begin at home led Crown Paints
   to re-engage its support for the local community in Darwen where the
   Company has its headquarters. Crown had been a supporter of a similar
   scheme some years ago.

   The ‘Crown Paints Darwen Community Awards’ scheme, jointly funded               In 2011 we became a founder
   by the Town Council, was established to assist local organisations with         patron of a new initiative called
   projects of benefit to the community. Posters around the town invited           Blackburn Youth Zone. The new
   interested parties to apply for funding from the scheme and during              state of the art facility provides
   the year over twenty-one organisations became recipients of cheques             world class equipment, cutting edge
   ranging in value between £250 and £1,000. The picture shows a selection         resources, tailor made sports and
   of them celebrating at the town’s Gala Day celebrations.                        arts programmes and extensive
                                                                                   mentoring and personal support
                                                                                   with a view to offering local young
                                                                                   people opportunities and a safe
were submitted to be the chosen          ongoing research into the cause,
                                                                                   environment to socialize.
and I was thankfully fortunate to be     care and prevention of cancer and
nominated as the Irish recipient.        leukaemia.                                Why we got involved?
The charity I chose was Our Lady’s                                                 Our HR & Legal Director, Graham
Children’s Hospital which has a          Two separate events which were            Haworth has been instrumental in
personal significance to me. Our         inclusive to all members of staff         establishing the partnership with
son Ronan passed away in 2003,           were set up. Firstly, a race night,       Blackburn Youth Zone. He says …
aged 15 months and 10 days after a       then followed by a charity golf day
long battle with Cancer and during       in September. These events proved
his illness he was cared for by the      to be very successful and were
Oncology team in Our Lady’s.             extremely well supported by staff in
                                                                                   “With our hearts firmly in Darwen,
                                         Ireland raising €12,000 in total.           we thrive on supporting local
Our Lady’s Hospital is the National                                                  initiatives that will benefit future
Referral Hospital for sick children      My wife and I are extremely grateful
                                         to all members of staff at Crown Paints     generations in this area. We
from all over Ireland and is home                                                    strongly believe in nurturing young
to the country’s only Paediatric         for the time and effort in organising
                                                                                     talent, which prompted us to get
Oncology Unit. With over 150 new         both of these events. It means a lot
                                                                                     involved with the Blackburn Youth
cases diagnosed per year and to          to us to be able to keep Ronan’s
                                                                                     Zone initiative. We are confident
continue providing the best possible     memory alive through helping
                                                                                     that this worthy project will meet
treatment and care for our seriously     others within Our Lady’s                    its goal of turning around the
ill children, the Unit is continuously   Donal Quinn                                 opportunities of young people
under pressure for funds. Current and                                                in the Blackburn and Darwen
ongoing fundraising projects include     In addition to the €12,000 raised in        area, and we are delighted to
                                         Ireland, a further £20,000 will be          be supporting them along their
upgrading ward facilities, purchasing
                                         donated to the charities selected from      journey.”
vital life-saving equipment and
                                         employee nominations.
                                                                                   Graham J Haworth
                                                                                   HR & Legal Director

                                                                                                                   25
OUR BRANDS

             Crown
             Our best-known brand, Crown, offers a wide range of quality paints
             and inspirational ideas.

             Crown Trade
             Our range of Crown Trade paints is the choice of professionals.
             Whatever the space or surfaces we can provide the product that
             meets your needs.

             Crown Decorating Centres
             Our resource for professional painters and decorators, the Crown
             Decorating Centres offer an unbeatable selection of paints,
             woodcare and equipment.

             Sadolin
             Sadolin offers an advanced range of products for interior, exterior
             and garden woodwork.

             Sandtex Trade
             Established in the 1960s, Sandex Trade products work as a system
             to protect exterior substrates for refurbishment programmes and
             commercial protection and restoration. Sandtex has been protecting
             buildings for over 50 years.

             Sandtex
             Developed by experts, Sandtex is the UK’s number one masonry
             paint and the ideal way to protect and enhance the exterior of the
             home. Sandtex has been protecting buildings for over 50 years.

             Macpherson Paints
             Our range of trade paints that offer quality and value for any job.

             Berger Paints
             Part of the Crown Paints family, the Berger brand has over 300
             years of heritage in offering a wide variety of quality paints for the
             independent retailer.

26
CONTACTS

                         Further details                                Crown Paints online
                         For further details about earthbalance®        Crown Paints
                         or any of the Crown Paints brands,             www.crownpaintscorporate.co.uk
                         please see the details provided below:         Crown
                                                                        www.crownpaint.co.uk
                         UK                                             Crown Trade
                         Crown Paints Limited                           www.crowntrade.co.uk
                         PO Box 37                                      Crown Paints Ireland
                         Crown House                                    www.crownpaints.ie
                         Hollins Road
                                                                        Crown Decorating Centres
                         Darwen
                                                                        www.crowndecoratingcentre.co.uk
                         BB3 0BG
                         United Kingdom                                 Sadolin
                                                                        www.sadolin.co.uk
                         Switchboard: (+44) 01254 704951
                                                                        Sandtex
                         Ireland                                        www.sandtex.co.uk

                         Crown Paints Ireland Limited                   Sandtex Trade
                         Malahide Road                                  www.sandtextrade.co.uk
                         Dublin 17                                      Macpherson
                         Ireland                                        www.macphersonpaints.co.uk
                         Switchboard: (01) 816 4400                     Berger
                                                                        www.berger-paint.co.uk

Crown, the Crown logo, Sandtex, Macpherson and Berger are registered trademarks of Crown Brands Limited   27
W hat do you
                                                                                                 r walls say a
                                                                                                                                                 bout you?

                                                                                                                                                                              Your walls sh
                                                                                                                                                                                                ould be a
                                                                                                                                                                                      reflection of
                                                                                                                                                                                                       you.
                                                                                                                                                                        Your persona
                                                                                                                                                                                         lity, your style.
                                                                                                                                                                                  And nobody
                                                                                                                                                                        It’s your home              else’s.
                                                                                                                                                                                          , your rooms.
                                                                                                                                                                              Make them yo
                                                                                                                                                                                                 ur own.
                                                                                                                                                                       Whether you’
                                                                                                                                                                                       re flirty or sh
                                                                                                                                                                                                         y.
                                                                                                                                                                                    Vibrant or qu
                                                                                                                                                                                                      iet.
                                                                                                                                                                                 Playful or se
                                                                                                                                                                                                  rious.
                                                                                                                                                                               Put it on your
                                                                                                                                                                                                  walls.
                                                                                                                                                                      And show the
                                                                                                                                                                                        whole world
                                                                                                                                                                                 just who you
                                                                                                                                                                                                   are.
                                                                                                                                                                                 It’s not just pa
                                                                                                                                                                                                    int.
                                                                                                                                                                                                         ®

                                                         Crown Paints
                                                                      Lim   ited, PO Box
            0821807 290                                                                  37,   Crown House,
                       x215_House                                                                           Hol   lins Road, Dar
                                    Beautiful.ind                                                                                  wen, Lancas
                                                 d 1                                                                                          hire, BB3 0BG
                                                                                                                                                           . 012   54 704951 cro
                                                                                                                                                                                wnpaint.co.u
                                                                                                                                                                                            k

                                                                                                                                                                                    08/02/2012
                                                                                                                                                                                                 12:11

                                                                                                                        We take sustainability

Product Code: 6034231
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