ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
RECONCILIATION
                ACTION PLAN
              JAN 2021 - JAN 2022

Reconciliation Action Plan Reflect 2020

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
ACKNOWLEDGEMENT OF COUNTRY
CGH Group acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where
we conduct our business. CGH Group recognise and acknowledges the Traditional Custodians’ connection to Country
and pay our respects to Elders and Leaders past, present and emerging.

                                                      Artwork and elements of artwork appearing within this plan were designed by the highly accomplished
                                                      Indigenous designer, Nikita Ridgeway. 2016 NSW Aboriginal Woman of The Year Finalists, Nikita is an
                                                      advocate for women in business, and is recognised as a successful business woman and entrepreneur
                                                      both within her community and nationally. Nikita is the founder and owner of Boss Lady Creative Design
                                                      Agency, as well as founder of Dreamtime Ink Australia, the world’s first All Australian Aboriginal tattoo
                                                      company, which has created a world-wide platform for Aboriginal tattoos. More of her artwork can be
                                                      found at bossladycreativedesign.com.au.

                                                      The cover piece is titled Ripple of Positivity.

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
CONTENTS
Acknowledgement to Country                 4

       Message From CEO                    5

Our Business                               6

Our Vision                                 7

Our Journey to Reconciliation              8

Partnership in Goal Indigenous Services   10

       About Xavier Clarke                13

       GOAL’s Vision and Mission          14

Our Stories                               15

Our Case Studies                          16

Our Vision For Reconciliation             18

Our Objectives                            18

Our Plan                                  20

       Relationships                      20

       Respect                            22

       Opportunities                      24

       Governance and Tracking            26

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
MESSAGE FROM THE GROUP CEO
                          As the Chief Executive Officer for the CGH Group, I am
                          honoured to present CGH Group’s Reconciliation Action Plan
                          (RAP) for January 2021 – January 2022.

                          This RAP has been prepared to ensure we are playing a role
                          in reconciliation activities across Australia. It will be the pillar
                          for increasing the cultural competence of our employees,
                          providing training and employment, contracting opportunities
                          and social investment.

                     We aim to facilitate the connections between industry needs,
capacity building and the creation of innovative and flexible solutions for our clients.

CGH Group’s vision is to create employment opportunities for First Australians. We
strive to provide secure, long-term economic independence for First Australians
within their communities. To make this happen, we bring together passion and
leadership in communities with the national capacity and respected experience of
the CGH Group. This allows us to reliably supply large scale projects, services and
workforce requirements.

Our culture remains one of our key strengths, and our RAP and reconciliation
activities aim to further enhance and utilise this strength of ours.

It is our belief that these activities will help our business grow and prosper.

Chief Executive Officer

Rob Blenkinship

                                             City landscape of Darwin, Northern Territory, where CGH
                                             Group first began. Working in the territory we interact
                                             with Aboriginal communities daily and have first hand
4                                            experience on how our actions can make an impact.
ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
Photograph by acclaimed
Darwin artist, Paul Arnold.

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
OUR BUSINESS
CGH Group is one of Australia’s leading integrated human resource          •   Organisational development and human resources
and recruiting consulting firms. Founded in 2008 as CoreStaff, CGH
                                                                           •   Aboriginal and Torres Strait Islander recruitment & mentoring
Group has grown rapidly from one CoreStaff branch in Darwin to
having 20 branches and nearly 200 staff nationally represented            Our business has deep ties to the mining and resources industry, and
by 4 specialist brands; Beilby Downing Teal (BDT), CoreStaff, GOAL        a large amount of our business is in regional and remote areas where
Indigenous Services (GOAL) and OPRA Psychology Group. CGH                 we interact with Aboriginal and Torres Strait communities and have the
currently employs 2 Aboriginal and/or Torres Strait Islander people,      potential to impact land and heritage.
with a further 80-100 employed at any time through GOAL Indigenous
Services.
                                                                          It is critical for us to acknowledge and understand the
We are one of the largest Australian owned businesses in our industry.    potential impact of our business on Aboriginal and
                                                                          Torres Strait Islander cultures and ensure everything we
Our rapid success has been due to our commitment to the following
principles;
                                                                          do considers both the potential negative and positive
                                                                          impact we can have through what we do..
    •   Employing highly experienced and motivated specialists
    •   Conducting all business activity with complete transparency and
        integrity
    •   A culture of working hard and having fun
    •   Sustainable partnerships
    •   Effective networks
    •   Accredited quality and safety management systems
    •   A secure and robust information technology platform

We partner with organisations to provide top to bottom outsourced
human resource solutions including;
    •   Labour hire & talent management
    •   Search, recruitment & talent acquisition
    •   Recruitment process management
    •   Industrial/organisation psychology

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
OUR VISION
Our vision is to be seen by all Industry sectors, as the “go to” group
for every level of outsourced human resource service our clients may
require to attract, develop and retain a high performing and diverse
workforce.

We strive to provide a working environment of equity
and respect for First Australian cultures. We will ensure
that our workplaces are free from discrimination
and vilification, embracing the values of all cultures
through the diversity of our employees.

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
OUR JOURNEY TO RECONCILIATION
Since our commencement, we have worked with clients to develop and implement engagement
strategies for Aboriginal and Torres Strait Islander Peoples to assist our clients meet their participation
targets. Through our CoreStaff business we have developed and implemented successful Indigenous
Engagement Programs in the Northern Territory (NT), North Queensland and the Pilbara and Goldfields
in WA.

CGH Group aspires to positively contribute to Australia’s reconciliation journey. CGH Group employees
acknowledge and respect First Australian cultures and contribution to Australia and recognise that
true and lasting reconciliation improves prosperity for all Australians, including
adding value to our business.
In 2013, we worked with a client in the NT to identify, train and employ several people from
communities around a remote mine site; Ngukurr, Minyerri, Borroloola and Numbulwar; with a target to
make up 6% of the mines workforce.

We worked with local communities to promote the opportunities and identify potential candidates.
We then partnered with a training provider to deliver mobile plant qualifications for participants
making them job ready. The program was so successful that nearly 50% of the employees we had on
site came through the program.

In 2014, we successfully gained a contract to deliver a power education program in a remote
community in the NT. We identified, trained and engaged six people from the Ramingining local
community who participated in the program over a 6-month period.

Our business, OPRA Psychology Group, has for the last 4 years partnered with the NSW Government
to develop and deliver an Aboriginal Leadership Development Program. The program is designed to
fast track Aboriginal and Torres Strait Islander government employees into leadership roles across the
whole of government. In 2019 OPRA were also successfully appointed to deliver the Commonwealth
Governments Aboriginal Leadership Development Program.

In 2020, we continue our journey to reconciliation by presenting our first Reflect Reconciliation Action
Plan, and appoint Goal Indigenous Services and CoreStaff Business Development Manager Tuesday
Turner as our RAP Champion and Ambassador, who will keep our reconciliation journey high on the
agenda and steer our commitments as a part of our RAP Working Group.

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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
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ACTION PLAN RECONCILIATION JAN 2021 - JAN 2022 - Reconciliation Action Plan Reflect 2020
PARTNERSHIP IN GOAL INDIGENOUS SERVICES
Reflecting on the work we were doing with Aboriginal and Torres Strait Islander communities, we
understood that we could and should do more. In 2016, we partnered with former AFL player, Xavier
Clarke to form GOAL Indigenous Services (GOAL), a majority Indigenous Owned Enterprise that
provides a range of human resource, supply chain and service solutions to our customers while
creating sustainable employment opportunities and support networks for First Australians.

With the capacity, reach and experience to service a range of industries at a high level, we work
to facilitate the creation of solutions that meet the needs of the client in the most effective and
efficient ways, with the potential to deliver opportunities for Indigenous candidates.

In 2017, GOAL opened in Melbourne. With our teams solid civil construction experience and strong links to community Goal Melbourne grew
quickly. GOAL has grown to be recognised as a leading choice for Indigenous Engagement Strategies for tier 1 construction companies around
the country.

In 2019, GOAL in a joint venture with global engineering and maintenance firm Stork, successfully obtained a 5-year maintenance and
scaffolding contract with Shell for their Queensland Coal Seam Gas networks.

In 2020, we have a number of opportunities to joint venture and subcontract GOAL into national contracts and will continue to partner with
GOAL to build on their success in the regions in which CGH Group operates.

                                                                      In Melbourne, GOAL worked with the Victorian Government providing
                                                                      Aboriginal and Torres Strait Islander apprentices to the West Gate Tunnel
                                                                      Project. GOAL worked with training partners and clients to provide a unique
                                                                      training program and AWU agreement which made the apprenticeship
                                                                      program possible.

                                                                      An Aboriginal and Torres Strait Islander group of three women and seven
                                                                      men completed a four week pre-employment program at Kangan Institute
                                                                      before being placed at site. While working on the West Gate Tunnel Project,
                                                                      the apprentices will also complete their Civil Construction Certificate III over
                                                                      18 months.

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Xavier Clarke, former AFL Player and majority shareholder of
     Goal Indigenous Services.

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ABOUT XAVIER CLARKE
GOAL Indigenous Services is an initiative of Managing Director, Xavier Clarke.
Xavier is a well-respected Larrakia and Amrreamo/Marritjavin (Daly River
region) man who grew up in Darwin.

A former AFL player, Xavier spent 10 years at both St Kilda and Brisbane Lions,
playing 106 senior games before retiring in 2011 due to injury.

Career highlights include being a first-round pick in the 2001 AFL Draft, a 2002
AFL Rising Star Nominee and being selected twice for the AFL Indigenous All
Stars.

Xavier’s passion is coaching, and through this helping people achieve their
goals on and off the sporting fields. His skill sets, networks and position of
leadership and respect within Indigenous and non-Indigenous communities
alike drive the ethos behind GOAL; to build relationships, create opportunities
and generate positive outcomes for all.

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GOAL’S VISION AND MISSION
GOAL’s vision is to create employment opportunities for Aboriginal and Torres Strait Islander Peoples. We strive to provide Indigenous Peoples
secure, long-term economic independence within their communities. We aim to facilitate the connections between industry needs, capacity
building and the creation of innovative and flexible solutions for our clients.

GOAL achieves our vision by:
     •   Being an Indigenous Owned Enterprise who prioritises the long-term employment and ongoing development of Indigenous Peoples in all of
         its delivered solutions.
     •   Connecting with industry clients who have unmet needs, market gaps or opportunities for improvement
     •   Making it easy and cost-effective for businesses to use our services, therefore prioritising Aboriginal and Torres Strait Islander employment
     •   Connecting in meaningful and effective ways with Aboriginal and Torres Strait Islanders who are looking for work opportunitiesProvide the
         leadership and support that not only gets Aboriginal and Torres Strait Islander people into work, but mentors and provides services to help
         them stay there and progress their careers.

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OUR STORIES

                                  “I have a lot of pride in working for
                                  GOAL. I know that, if I need it, there is
                                  a strong community of First Peoples
                                                                              “     GOAL set themselves apart from all others in
                                                                                    the recruitment sector, by taking a considered,
                                                                                    measured and process driven approach to
                                                                                    recruitment for both candidate and client. The
                                                                                                                                “
                                                                                    team at GOAL took the time to gain a detailed
                                  to fall back on or to ask for advice.”
                                                                                    understanding of my expectations as well as
                                    Indianna, is a proud Jadwadjali,                my future career aspirations and as a result I
                                    Gunditjmara and Wemba Wemba                     am now in a role that I thoroughly enjoy.
                 woman. She works at The North Western Program Alliance
                 head office in North Melbourne as an Administration                LOUSYNDA JEFFREY
                 Assistant - Communication & Engagement.

“   GOAL have set the benchmark for Indigenous
    recruitment by reaching out to both client and
    employer to create a strong but safe working
    environment within the construction industry.
    Excellent in issues on and off work sites, GOAL
                                                    “
    have given me a career pathway to a happy                     “GOAL have been very supportive.
    and exciting future. I love working for GOAL.                 They communicate and come to
    WILL BAIRD
                                                                  site often to see how things are
                                                                  going and if there’s anything I
                                                                  need.”

                                                                  Kristy is one of three women in the
                                                                  first round of graduates for the West Gate Tunnel Project’s
                                                                  Aboriginal pre-employment program. She is a proud Waanyi
                                                                  woman.

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OUR CASE STUDIES
WOLPERS GRAHL                                                      LEND LEASE
Wolpers Grahl is a locally owned Darwin company with over 20       In 2016, Lend Lease partnered with GOAL to assist them in meeting
years civil contracting and commercial construction experience.    their Indigenous engagement targets. This was again a result of
They are regular winners of NT government construction projects.   the Northern Territory Government Indigenous Participation on
                                                                   Construction Projects Policy.
In 2014 the Northern Territory Government introduced the
Indigenous Participation on Construction Projects Policy which     GOAL designed a targeted recruitment program and successfully
requires contractors completing work on government funded          placed numerous Indigenous candidates into various roles.
projects to ensure a provisional sum is directly used to provide
Indigenous employment opportunities.                               GOAL is now the major supplier of labour hire services to Lend
                                                                   Lease in the Northern Territory and currently engages Indigenous
In 2016, Wolpers Grahl partnered with CGH Group to assist them     employees on several projects, with a strong pipeline of future
in meeting their Indigenous engagement targets through our         projects.
CoreStaff brand. CoreStaff designed a targeted recruitment
program and successfully placed Aboriginal and Torres Strait
Islander candidates into various construction industry roles.

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JOHN HOLLAND
In late 2017 as part of the CPBJH Joint Venture to build
Melbourne’s multi-billion-dollar Westgate Tunnel project, John
Holland partnered with GOAL to assist them in meeting their
Indigenous engagement targets for the project.

GOAL partnered with the Kangan Institute to design a specialist
construction industry training program for new-to-industry
Aboriginal and Torres Strait Islander employees. This was done in
consultation with project management to ensure the outcomes
would suit the project.

GOAL then engaged with local community groups to develop
a pool of potential candidates, and with assistance from sister
CGH Group companies CoreStaff and OPRA, designed a tailored
recruitment and assessment platform, which ensured the right
fit of candidates for the industry and maximised the number of
candidates successfully completing the program.

Post graduating the program, employees are engaged on a
permanent basis by GOAL where our specialist staff provide
ongoing mentoring and performance management services
to ensure employees remain engaged in their roles and deliver
quality outcomes for the project.

A group of 10 candidates graduated from the first 4-week pilot
program and have been successfully engaged into operational
roles on the project where the feedback on skills and fit has been
exceptional. We are in planning for the next group of trainees,
as well as in discussions to provide broader, specialist diversity
recruitment services to the project.

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OUR VISION FOR                                                              OUR OBJECTIVES
RECONCILIATION                                                              To achieve our vision, we will:
                                                                              •   Work as a group to sustain and strengthen our relationship with
                                                                                  Aboriginal and Torres Strait Islander communities
Our vision is to develop a workforce of First Australians
which will enhance the relationship between CGH                               •   Increase and enhance the existing Aboriginal and Torres Strait
                                                                                  Islander workforce in CGH Group by embarking on specific
Group and the existing Aboriginal and Torres Strait                               recruitment, educational and career development programs
Islander community, as well as, provide CGH Group                             •   Acknowledge and respect Aboriginal and Torres Strait Islander
with a valuable source of workforce talent for now and                            cultures and values
in the future.                                                                •   Increase awareness through the group on Aboriginal and Torres
                                                                                  Strait Islander cultures and values
CGH Group acknowledges Traditional Owners and respects the
significance of Aboriginal and Torres Strait Islander cultures, histories     •   Promote new business ventures and support our existing activities
and relationships to Country and that Indigenous affairs are an integral          with Aboriginal and Torres Strait Islander people
component of our history. All CGH employees will complete a cultural
                                                                              •   Provide culturally safe workplace for our Aboriginal and Torres
competency program to provide an essential understanding of
                                                                                  Strait Islander employees
Aboriginal and Torres Strait Islander histories.
                                                                              •   CGH Group employees to complete a cultural competency
                                                                                  program to provide an overview of Aboriginal and Torres Strait
                                                                                  Islander histories and cultures.

                                                                              Beilby Downing Teal sponsored the 2019 Education Awards – WA
                                                                              Education Assistant of the Year. The award was deservingly won by
                                                                              Cassandra Wilson of Dawul Remote Community School.

                                                                              Cassandra’s love and passion for her job at Dawul Remote
                                                                              Community School in the East Kimberley stems from her motivation
                                                                              to stop kids from falling behind and keeping them on track. She
                                                                              makes a significant contribution to the education of Aboriginal
                                                                              children and their families.

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In the Northern Territory, Goal Indigenous Services sponsor Yasmin Roe in the 2020/2021 Women’s
AFL NT League for Saint Mary’s Football Club. Yasmin recently played her 100th premier level
game for the league. Other CGH brands also sponsor players within the team.

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OUR PLAN
RELATIONSHIPS
CGH’s global core values are honesty, integrity, and respect. In order to live those values as part of our business operations, we must build
mutually beneficial relationships between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians.

 Action                           Deliverable                                                                            Timeline              Responsibility

                                   •   Circulate Reconciliation Australia’s NRW resources and reconciliation materials                         Marketing
                                                                                                                         May 2021
                                       to our staff.                                                                                           Manager

 Build relationships through
                                                                                                                         27th May – 3rd June   Marketing
 celebrating National Reconcil-    •   RAP Working Group members to participate in an external NRW event.
                                                                                                                         2021                  Manager
 iation Week (NRW).

                                   •   Encourage and support staff and senior leaders to participate in at least one     27th May – 3rd June   Chief Executive
                                       external event to recognise and celebrate NRW.                                    2021                  Officer

                                   •   Develop and implement plan to raise awareness across the CGH Group                                      Chief Executive
                                                                                                                         April 2021
                                       employees of our RAP commitments                                                                        Officer

                                                                                                                         January 2021
 Promote reconciliation                                                                                                                        Goal Business
                                   •   Identify external stakeholders that our organisation can engage with on our       April 2021
 through CGH Group’s sphere                                                                                                                    Development
                                       reconciliation journey                                                            July 2021
 of influence                                                                                                                                  Manager
                                                                                                                         October 2021
                                                                                                                         January 2021
                                                                                                                                               Goal Business
                                   •   Identify RAP and other like-minded organisations that we could approach to        April 2021
                                                                                                                                               Development
                                       collaborate with on our reconciliation journey.                                   July 2021
                                                                                                                                               Manager
                                                                                                                         October 2021

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Action                           Deliverable                                                                            Timeline       Responsibility
                                                                                                                                       Goal
                                  •   Research best practice and principles that support partnerships with Aboriginal
                                                                                                                        April 2021     Managing
                                      and Torres Strait Islander stakeholders and organisations
                                                                                                                                       Director
Build and develop
relationships with Aboriginal                                                                                           January 2021
                                                                                                                                       Goal Business
and Torres Strait Islander        •   Identify Aboriginal and Torres Strait Islander stakeholders and organisations     April 2021
                                                                                                                                       Development
stakeholders and organisations        within our local area or sphere of influence                                      July 2021
                                                                                                                                       Manager
in the communities we                                                                                                   October 2021
operate in                                                                                                              January 2021
                                  •   Establish and build connections with Aboriginal and Torres Strait Islander                       Goal Business
                                                                                                                        April 2021
                                      organisations and stakeholders in communities we are operating in through                        Development
                                                                                                                        July 2021
                                      regular visits and consultation                                                                  Manager
                                                                                                                        October 2021

                                                                                                                                       Human
                                  •   Research best practice and policies in areas of race relations and anti-
                                                                                                                        April 2021     Resources
Actively promote                      discrimination.                                                                                  Manager
reconciliation and anti-
discrimination through all of
our business activities                                                                                                                Human
                                  •   Conduct a review of HR policies and procedures to identify existing anti-
                                                                                                                        April 2021     Resources
                                      discrimination provisions, and future needs.                                                     Manager

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RESPECT
As a leader in the Australian recruitment industry and a company that believes in diversity and inclusiveness, CGH Group must respect and seek
to understand the culture and history of Aboriginal and Torres Strait Islander peoples.

 Action                               Deliverable                                                                           Timeline            Responsibility
                                       •   Increase staff’s understanding of the purpose and significance behind cultural   April 2021
                                                                                                                                                Social Inclusion
                                           protocols, including Acknowledgement of Country and Welcome to Country           July 2021
                                                                                                                                                Manager
                                           protocols                                                                        October 2021

 Demonstrate respect to Abo-
 riginal and Torres Strait Islander    •   Investigate the Traditional Custodians of the lands and waters of which we                           Social Inclusion
                                                                                                                            April 2021
 peoples by observing cultural             operate our business                                                                                 Manager
 protocols

                                       •   Develop a map of all Traditional Custodians of the lands in which our branches                       Social Inclusion
                                                                                                                          April 2021
                                           are situated on                                                                                      Manager

                                       •   Raise awareness and share information amongst our staff about the meaning of                         Marketing
                                                                                                                        June 2021
                                           NAIDOC Week and theme for the year                                                                   Manager

                                       •   Promote to our staff the events happening in their local community, through      NAIDOC Week, July   Marketing
                                           staff intranet and other communication channels                                  4th – 11th 2021     Manager

 Build Respect for Aboriginal
 and Torres Strait Islander
                                                                                                                            NAIDOC Week, July   Marketing
 people by celebrating                 •   Ensure RWG members participate in NAIDOC week celebrations
                                                                                                                            4th - 11th 2021     Manager
 NAIDOC week activities in our
 local communities

                                                                                                                            NAIDOC Week, July   Marketing
                                       •   Host an event during NAIDOC week and ensure staff have access to attend
                                                                                                                            4th – 11th 2021     Manager

                                                                                                                            NAIDOC Week, July   Marketing
                                       •   Continue to provide sponsorship and in-kind support of NAIDOC Events
                                                                                                                            4th – 11th 2021     Manager

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Action                           Deliverable                                                                                Timeline       Responsibility
                                                                                                                            January 2021
                                  •   Continue to provide cultural awareness training to new and existing staff and         April 2021     Training
                                      further increase knowledge through additional training where available                July 2021      Manager
                                                                                                                            October 2021

Increase understanding, value                                                                                                              Training
                                  •   Conduct a review of cultural learning needs within our organisation                   July 2021
and recognition of Aboriginal                                                                                                              Manager
and Torres Strait Islander
cultures, histories, knowledge
and rights through cultural       •   Engage and review local cultural awareness training providers to gain an                             Training
learning.                                                                                                                   July 2021
                                      understanding of what is available                                                                   Manager

                                  •   Develop a business case for increasing understanding, value and recognition
                                                                                                                                           Social Inclusion
                                      of Aboriginal and Torres Strait Islander cultures, histories, knowledge, and rights   April 2021
                                                                                                                                           Manager
                                      within our organisation

                                  •   Undertake a staff survey to understand current levels of cultural safety within the                  OPRA General
                                                                                                                            April 2021
                                      workplace                                                                                            Manager
                                  •   Use survey data to understand the needs and experiences of Aboriginal and                            OPRA General
                                                                                                                            July 2021
Investigate opportunities to          Torres Strait Islander team members and to inform changes                                            Manager
increase levels of cultural       •   Review feedback mechanisms for team members to express cultural concerns
safety within the workplace.                                                                                                               OPRA General
                                      and adjust as required. Communicate the mechanisms to express cultural                July 2021
                                                                                                                                           Manager
                                      concerns.
                                  •   Research best-practice and principles that support cultural safety in the                            OPRA General
                                                                                                                            April 2021
                                      workplace                                                                                            Manager

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OPPORTUNITIES
CGH Group strives to be a leader in delivering both employment and financial opportunities for the communities we operate in.

 Action                           Deliverable                                                                                Timeline       Responsibility
                                   •   Engage with different training organisations to establish skills gaps analysis’ and   April 2021
                                                                                                                                            Training
 Identify and develop training         understand the barriers that Aboriginal and Torres Strait Islander people may         July 2021
                                                                                                                                            Manager
 programs to increase engage-          face when participating in training and employment programs                           October 2021
 ment of Aboriginal and Torres
 Strait Islanders in training &
 employment                        •   Partner with training providers and clients to provide pathways for training                         Training
                                                                                                                             July 2021
                                       opportunities to Aboriginal and Torres Strait Islander people                                        Manager

                                                                                                                                            CoreStaff
                                   •   Review current procurement policies to mitigate risk when accessing goods and
                                                                                                                     April 2021             General
                                       services from Aboriginal and Torres Strait Islander Businesses
                                                                                                                                            Manager QLD

                                                                                                                                            CoreStaff
                                   •   Investigate Supply Nation membership of Aboriginal and Torres Strait Islander
 Identify and develop supplier                                                                                               April 2021     General
                                       Business that have potential to partner with CGH.
 opportunities for Aboriginals                                                                                                              Manager QLD
 and Torres Strait Islander
 owned businesses to do                                                                                                                     Goal
 business with CGH Group           •   Establish a meaningful relationship with Indigenous Business groups such as NT
                                                                                                                             April 2021     Managing
                                       Indigenous Business Network to find potential opportunities
                                                                                                                                            Director

                                                                                                                                            CoreStaff
                                   •   Partner with Aboriginal and Torres Strait Islander business to provide pre-
                                                                                                                             July 2021      General
                                       employment medicals, PPE or other services
                                                                                                                                            Manager QLD

                                                                                                                         January 2021
                                                                                                                                            Human
                                   •   Improve current Aboriginal and Torres Strait Islander staffing numbers and review April 2021
                                                                                                                                            Resources
                                       professional development for these employees                                      July 2021
                                                                                                                                            Manager
 Improve Indigenous                                                                                                      October 2021
 employment outcomes
 by increasing Aboriginal          •   Develop a business case for Aboriginal and Torres Strait Islander employment                         Social Inclusion
                                                                                                                             July 2021
 and Torres Strait Islander            within our organisation.                                                                             Manager
 recruitment, retention, and
 professional development                                                                                                    January 2021
                                                                                                                                            Human
                                   •   Review career progression and skills gaps of current Aboriginal and Torres Strait     April 2021
                                                                                                                                            Resources
                                       Islander staff members and implement training as required                             July 2021
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                                                                                                                             October 2021
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GOVERNANCE AND TRACKING PROGRESS
 Action                         Deliverable                                                                          Timeline       Responsibility
                                 •   Identify and appoint RAP WG who will be tasked with building and                               Chief
                                     implementing pathways for positive and successful outcomes of initiatives       January 2021   Operating
                                     outlined in this RAP.                                                                          Officer

                                                                                                                                    Chief
                                 •   Draft a Terms of Reference for the RWG                                          January 2021   Operating
                                                                                                                                    Officer

                                                                                                                                    Chief
                                 •   Appoint RAP Chair as head of RAP Working Group                                  January 2021   Operating
 Build and maintain a RAP                                                                                                           Officer
 Working Group (RAP WG) to
 understand, implement and
 monitor RAP Initiatives         •   Ensure Aboriginal and Torres Strait Peoples are represented and maintain a
                                                                                                                     January 2021   RAP Chair
                                     position within the RAP Working Group

                                                                                                                     January 2021
                                                                                                                     April 2021
                                 •   Implementation of CGH Reflect RAP                                                              RAP Chair
                                                                                                                     July 2021
                                                                                                                     October 2021
                                                                                                                     January 2021
                                 •   Meetings to be held quarterly to monitor and track Ensure RAP WG oversee the    April 2021
                                                                                                                                    RAP Chair
                                     endorsement and launch of CGH Reflect RAP                                       July 2021
                                                                                                                     October 2021

                                 •   Define resources needs for RAP implementation.                                  January 2021   RAP Chair

 Provide appropriate support
                                                                                                                                    Chief Executive
 for effective implementation    •   Engage senior leaders in the delivery of RAP commitments                        January 2021
                                                                                                                                    Officer
 of RAP commitments.

                                 •   Define appropriate systems and capability to track, measure and report on RAP
                                                                                                                     January 2021   RAP Chair
                                     commitments.

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Action                            Deliverable                                                                             Timeline         Responsibility

                                   •   Complete and submit the annual RAP Impact Measurement Questionnaire to
                                                                                                                          September 2021   RAP Chair
                                       Reconciliation Australia.

                                   •   Develop and implement structured pathways through our RAP WG to monitor
Build accountability and                                                                                                  January 2021     RAP Chair
                                       and review progress and ensure positive outcomes for our RAP initiatives
transparency through
reporting RAP achievements,
challenges, and learnings                                                                                                 January 2021
both internally and externally.    •   RAP WG to report to senior management quarterly share successes and lessons        April 2021
                                                                                                                                           RAP Chair
                                       learnt                                                                             July 2021
                                                                                                                          October 2021

                                   •   RAP Chair to ensure achievements, challenges, lessons learnt, and on-going
                                                                                                                          April 2021
                                       changes are shared throughout the journey with CGH Group employees and                              RAP Chair
                                                                                                                          October 2021
                                       stakeholders

                                   •   RAP WG to review and report on both success and shortcomings of RAP and
Continue our reconciliation                                                                                               September 2021   RAP Chair
                                       implement meaningful changes
journey by developing our
next RAP                           •   Register via Reconciliation Australia’s website to begin developing our next RAP   October 2021     RAP Chair

                                             CONTACT
                                             For enquiries about our RAP, please contact either

                                             Karen Cole – RAP Chair                                    Tuesday Turner – RAP Champion

                                             Training and Compliance Manager, CGH Group                BDM Goal Indigenous Services & CoreStaff

                                             Phone: 08 8942 6666                                       Phone: 08 8942 6666

                                             Email: kscole@cgh.com.au                                  Email: tturner@corestaff.com.au

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Reconciliation Action Plan Reflect 2020

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