ANNUAL PERFORMANCE PLAN 2018/19 - QCTO

 
ANNUAL PERFORMANCE PLAN 2018/19 - QCTO
ANNUAL
PERFORMANCE
       PLAN
     2018/19
ANNUAL PERFORMANCE PLAN 2018/19
COPYRIGHT 2018 QCTO QUALITY COUNCIL
   FOR TRADES AND OCCUPATIONS.
        ALL RIGHTS RESERVED
FOREWORD

This 2018/19 Annual Performance Plan APP marks the eighth year of operation of the                It is hereby certified that this Annual Performance Plan:
QCTO and the penultimate year of the 2015/16 - 2019/20 Strategic Plan. As such the                  Was developed by the management of the Quality Council for Trades and Occupations
2018/19 APP represents a critical period for the QCTO during which time the QCTO needs              under the guidance of its Council
to consolidate on its activities towards achieving its five year strategic plan. In this regard     Was prepared in line with the Strategic Plan 2015/16 to 2019/20 of the Quality Council
the QCTO launched Vision 2020 in 2017. Vision 2020 provides the roadmap for the QCTO to             for Trades and Occupations
achieve its mandate as provided for in the National Qualifications Framework NQF                    Accurately reflects the performance targets which the Quality Council for Trades and
Act, Skills Development Act SDA and the White Paper for Post School Education and                   Occupations will endeavor to achieve given the resources made available in the budget
Training. The QCTO is positioning itself to strengthen its human and financial resources in         for the 2018/19 budget year.
order to achieve its 2020 Vision - that of fulfilling its mandate with only limited delegations
and reliance on other key partners. Vision 2020 creates the mechanisms for the QCTO
to take responsibility for the intellectual functions associated with the development
and maintenance of the Occupational Qualifications Sub-Framework of the National                  Ms Ndivhudzannyi Madilonga
Qualifications Framework.                                                                         Chief Financial Officer

The QCTO 2015/16 - 2019/20 Strategic Plan remains unchanged, but the APP has been
moderately adjusted to align with Vision 2020.
                                                                                                  Ms Adri Solomon
The QCTO will continue in its efforts to promote occupational qualifications both in the          Head Official responsible for Planning
public Technical Vocational and Training Colleges and Community Education and Training
Colleges as well as to private training providers. It is expected that the number of skills
development providers offering occupational qualifications will substantially increase
during this year which will place an even greater demand on the QCTO to expand its                Mr Vijayen Naidoo
quality assurance capacity.                                                                       Chief Executive Officer

The Council will continue to support the efforts of the Chief Executive Officer and staff
to serve the public and make a difference in the lives of not only learners in the Formal         Approved by:
Economy but also learners in the Informal Economy.

I express my sincere gratitude to all who are associated with the QCTO through its                Prof Peliwe Lolwana
mandate.                                                                                          Accounting Authority

Prof. Peliwe Lolwana
Chairperson of the QCTO

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                                             i
CONTENTS1.                Updated situational analysis

PART A: Strategic overview

1. Updated situational analysis 		                                                                                   1
   1.1 Performance environment: The QCTO Mandate and its relationship to national imperatives                        1
   1.2 Organisational environment 						                                                                             2
2. Revisions to legislative and other mandates 					                                                                 2
3. Overview of 2018 budget and MTEF estimates 					                                                                  2
   3.1 Expenditure estimates per programme 					                                                                     4
   3.2 Expenditure estimates per classification 					                                                                4

PART B: Programme plans

4. Particulars per Programme 						                                                                                  5
   4.1 Programme 1: Administration 				                                                                              5
         4.1.1 Programme performance indicators, annual and quarterly targets for 2018/19                            5
         4.1.2 Reconciling performance targets with the budget and MTEF 		                                           6
   4.2 Programme 2: Occupational Qualifications			                                                                   7
         4.2.1 Programme performance indicators, annual and quarterly targets for 2018/19                            7
         4.2.2 Reconciling performance targets with the budget and MTEF 			                                         12
   4.3 Programme 3: Quality Assurance 					                                                                         13
        4.3.1 Programme performance indicators, annual and quarterly targets for 2018/19                            13
        4.3.2 Reconciling performance targets with the budget and MTEF                                              19

PART C: Links to other plans

5. Links to the long-term infrastructure and other capital plans                                                    20

Annexure A Technical indicator descriptions                                                                         21
Annexure B Acronyms and abbreviations               					                                                           35

ii                                                                                              ANNUAL PERFORMANCE PLAN: 2018/19
PART A: STRATEGIC OVERVIEW                                                                     foundation thus enabling its sustainability for years to come and secondly, ensuring that
                                                                                               South African citizens have access to credible skills training that supports both industrial
                                                                                               and social development. These goals find expression in the following QCTO core operation
1.      Updated situational analysis                                                           functions:
The overall responsibility of the QCTO is the management of the Occupational                         Management of the Occupational Qualifications Sub-Framework OQSF
Qualifications Sub-Framework OQSF . The mandate of the QCTO emanates from two                        Design, develop and review standards and Occupational Qualifications
key pieces of legislation viz. the National Qualifications Framework Act and the Skills              Quality assurance of Occupational Qualifications
Development Act.                                                                                     Assessment and moderation of Occupational Qualifications
                                                                                                     Certification of Occupational Qualifications
In terms of Section 27 i of the NQF Act, the QCTO with regard to quality assurance within
its sub-framework is required to:                                                              1.1 Performance environment: The QCTO Mandate and its
                                                                                                   Relationship to national imperatives
i develop and implement policy for quality assurance;
ii ensure the integrity and credibility of quality assurance;                                  In performing the functions indicated above, the organisationís strategic plan and Annual
iii ensure that such quality assurance as is necessary for the sub-framework is undertaken.    Performance Plan embraces various national policy imperatives, including amongst others

In terms of Section 26 H 3 of the Skills Development Act, the QCTO is responsible for:               National Development Plan
                                                                                                     White Paper for Post-School Education and Training
       establishing and maintaining occupational standards and qualifications;                       Ministerial Guidelines on Implementation of the National Qualifications Framework
       the quality assurance of occupational standards and qualifications and learning in            NQF
       and for the workplace;                                                                        Strategic Plan 2015/16 to 2019/20 of the Department of Higher Education and
       ensuring the quality of occupational standards and qualifications and learning in             Training
       and for the workplace.                                                                        Medium-Term Strategic Framework 2014-2019
                                                                                                     National Plan for Post School Education and Training.
In establishing and maintaining occupational standards and qualifications, the QCTO:
       develops qualifications and part qualifications for registration on the NQF;            Simplification of the NQF
       oversees the quality assurance of the NATED Report 190/1 Part 2 qualifications N4       Key imperatives contained in the White Paper for Post School Education and Training
       to N6 and National N Diploma along with the total revision of these qualifications;     as well as the Ministerial Guidelines on Implementation of the NQF is the simplification
       oversees the quality assurance of the historically registered unit standard based and   of the NQF with respect to qualification development and registration, and quality
       private provider based qualifications and deregistration or redesign thereof as the     assurance. In these instances the QCTO has succeeded to significantly reduce the number
       case may be.                                                                            of historically registered qualifications, either through the de-registration of dormant unit
                                                                                               standard based qualifications, the replacement of unit standard based qualifications with
With respect to quality assurance of the Sub-framework the QCTO is responsible for the         occupational qualifications and where possible the realignment of historically registered
accreditation of Skills Development Providers and Assessment Centres, the approval of          qualifications. The QCTO has for some time managed two quality assurance systems - the
external assessments, approval of learner achievements and certification. In addition the      one for the historically registered qualifications delegated to Sector Education and Training
QCTO ensures that Recognition of Prior Learning RPL and Articulation are implemented           Authorities SETAs and Professional Bodies and the other for the new QCTO occupational
for qualifications on the Occupational Qualifications Sub-framework OQSF .                     qualifications. This situation is not sustainable nor desirable and the QCTO has developed
                                                                                               and is implementing a plan towards a single quality assurance system for qualifications
The areas addressed in this Annual Performance Plan are linked to the two strategic            and part qualifications registered on the OQSF. This means that historically registered
goals of the organisation. Firstly, the establishment of an organisation that has a sound

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                                          1
qualifications and the new occupational qualifications will over time be subjected to a        of the organisation by providing for the appointment of subject matter experts as well as
common quality assurance regime. Further to this the QCTO has also approved Vision             functional experts qualification developers, assessment specialists etc. . This organogram
2020 - a plan to revoke the quality assurance functions delegated to the SETAís. The           will also help the organisation to realise Vision 2020 by locating expertise within the
achievement of many of the QCTO activities will be measured by the extent to which the         organisation thus reducing dependencies on third parties and the delegation of core
implementation of these plans contributes to a simplification of the NQF.                      functions to external agencies. The QCTOís plan for introducing the new system involves
                                                                                               a shift from the delegated Quality Assurance Partner QAP approach to the QCTO cluster
Assessment and Quality Assurance                                                               based approach with a transition year in-between. The aim is to identify specific SETAs
                                                                                               and to facilitate the incremental conversion from the QAP approach to the QCTO-cluster
The White Paper on Post School Education and Training advocates the use of external            approach to reduce the risk of destabilising the system. In terms of this approach it is
assessments to reveal poor performance. The use of nationally standardised external            envisaged that by 2020 or soonest thereafter that all quality assurance responsibilities will
assessments is a radical departure from the Portfolio of Evidence PoEs which is                eventually be centralised within the QCTO.
characteristic of the historically registered unit standard based qualifications. The QCTO
has successfully implemented the External Integrated Summative Assessment EISA                 While many accomplishments have been made over the life of the organisation, the QCTO
for occupational qualifications. The QCTO will implement mechanisms to use learner             is still severely hampered in its growth and development due to several monumental
performance in the EISAís as a monitoring tool to determine the level of provisioning.         challenges. The greatest of these is funding. The current funding model consists of an
                                                                                               annual grant and a fixed percentage of the SETA Levy Grant. Challenges with this model
TVET College Expansion                                                                         include the fact that the annual grant is based on a very limited baseline and the QCTO has
The National Development Plan and the White Paper for Post School and Education and            to apply each year for the SETA Levy Grant. The fact that the SETA Levy Grant fluctuates
Training both call for access to education and training of the highest quality. The QCTO       from year to year, makes it extremely difficult for the QCTO to plan ahead. To address these
diligently pursues the increase of access to occupationally directed programmes in             issues, the QCTO in 2017 developed and presented to the DHET the QCTO Business Case.
needed areas with specific focus on artisan skills, where there is emphasis on TVET College    The Business Case sets out the funding requirements of the QCTO if it is to fulfil its entire
expansion. In its work the QCTO has prioritised the development of trade qualifications, in    quality mandate without the delegation of quality assurance functions to the SETAs. Much
particular those related to the Strategic Integrated Projects SIPs , and other Governmental    of the work covered in the Annual Performance Plan is dependent on adequate funding for
priorities. Support for the Decade of the Artisan is evidenced by the organisationís work      the QCTO.
on the War on Leaks projects and support for Expanded Public Works Projects EPWP . The
QCTO has made a commitment to creating a vibrant TVET College system by ensuring that          In view of the financial limitations the QCTO has great difficulty in funding the required
exciting and relevant occupational qualifications are developed for use in this system.        organisational structure that would allow it to operate effectively.

1.2    Organisational environment                                                              2. Revisions to legislative and other mandates
A key concern for the QCTO is the establishment of a sustainable organisation. To execute      The Skills Development Act requires review. The QCTO needs to be intimately involved in
its mandate and achieve sustainability of the organisation the QCTO must have a well-          the process as the Act is the founding legislation for the organisation.
developed corporate structure for Human Resources, Information Technology and Finance
in particular. Hence the inclusion in the strategic document of objectives that track
developments in these three areas.
                                                                                               3. Overview of 2018 budget and MTEF estimates
                                                                                               The QCTO has been allocated R91, 768 million including approved accumulated surpluses
The QCTO developed a new organogram in 2016 and implemented phase one in 2017. It              for 2016/17 and R95, 320 million for 2017/18. The projected allocation for 2018/19,
is envisaged that the organogram will be implemented in three phases subject to funding        2019/20, 2020/21 yet to be approved are R114,080 million and R133,884 million, R157,472
availability. The organogram is designed such that it could be expanded as the QCTO grows      respectively. These amounts include approved allocated SETA Levy Grant funds for 2018/19
without the need for a new organogram to be developed each time. The new cluster               and projected SETA Levy Grant funds for the two outer financial years. The DHET funds
 family of qualifications based model also provides a vehicle to build the internal capacity   from fiscus are projections.

2                                                                                                                                                      ANNUAL PERFORMANCE PLAN: 2018/19
The original funding base for the QCTO was arbitrarily determined and was intended for          The expenditure estimates in 3.1 and 3.2 over page were projected with the assumption
the initial establishment of the QCTO. The allocation in no way covers the work the QCTO        that all the income revenue will be realised in full.
needs to do. Therefore, in addition to the 6% annual inflation factored, the baseline grant
allocation as from 2018/19 was initially expected to grow by approximately R30, 000             Projected expenditure on Compensation is expected to increase over the MTEF period as a
million per annum over the MTEF period and the years beyond on the basis of the QCTOís          result of the filling of posts in the structure. A review of the QCTO Organogram for the core
recent 2018/19 MTEF budget submission to the DHET. The letter received by QCTO with             business was completed during 2015/16 financial year. This resulted in additional posts
Indicative Medium Term Allocations for 2018/19 to 2020/21, did not include the R30,000          in the QCTO establishment to be implemented on a phase in approach within the limits
million additional base line increase over the MTEF period as per the submission by QCTO        of the available funds, hence a sharp increase is projected onwards. The support function
as expected. On the contrary, QCTOís base line was reduced by R1 million across the             structure review is currently being undertaken during the 2017/18 financial year. This
MTEF period. This necessitated that the QCTOís projected revenue and expenditure MTEF           process is expected to result in additional posts to support the growth in the core business.
budgets be revised accordingly to be in line with the reduced amounts.
                                                                                                Projected expenditure on both goods and services and capital expenditure is also
On the other hand, the SETA Levy Grant is projected to grow at a rate of 21% each year. The     expected to increase in proportion to the growth of the organization. Due to increase in
percentage trend, although inadequate, was based on the SETA Levy Grant funds approved          staff, additional office premises were sourced. This will also result to an increase in capital
and received in the past financial years. In order to fulfil the mandate assigned to it in      expenditure.
legislation and to respond to recent changes in the education and training environment,
QCTO developed and submitted a Business Case to the DHET that advocates for an increase
of the SETA Levy Grant funding from the current 0.5% to 1% and to also do away with
having to file an application annually.

The Council recently approved the charging of verification and certification fees with effect
from mid 2015/16 financial year onwards. Projected estimated receipts, which are very
minimal, have not been factored into the revenue budgets as this will be the second year
that this is implemented by the QCTO and thereby bringing uncertainties with regards to
the receipts of funds.

Projected Revenue for 2018/19 and projections for the MTEF outer years are depicted in
Figure 1 below:
Figure 1

                         QCTO 2017/18 - 2019/20 REVENUE

                                2017/18         2018/19         2019/20         2020/21
           Details                R 000           R 000           R 000           R 000
 DHET Grant Allocation            26 920          27 380          28 977          30 535

 SETA Grant Allocation            68 400          86 700        104 907         126 937
 Approved Roll Over                     -               -               -               -

 SUB - TOTAL                     95 320         134 579         133 884         157 472

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                                                  3
3.1 Expenditure Estimates per Programme

                      Audited Outcomes                             Adjusted Appropriation                      Medium-Term Expinditure Estimates
                 2014/15 2015/16 2016/17                                  2017/18                               2018/19    2019/20      2020/21
                                                     R 000                R 000                R 000
 Programmes        R 000     R 000      R 000   Original Budget       Adjustment          Adjusted Budget          R 000         R 000        R 000
OQM               13 250    13 665     14 138             19 461                   -                  19 461       27 649        32 827       38 741
OQA               25 500    28 699     33 785             41 987                   -                  41 987       33 082        38 992       46 351
Adminsitration    18 270    19 484     43 845             33 872                   -                  33 872       53 349        62 065       72 380
TOTAL             57 020    61 848     91 768            95 320                    -                 95 320       114 080      133 884      157 472

3.2 Expenditure Estimates per Classification

                      Audited Outcomes                             Adjusted Appropriation                      Medium-Term Expinditure Estimates
                 2014/15 2015/16 2016/17                                  2017/18                               2018/19    2019/20      2020/21
                                                     R 000                R 000                R 000
Classification     R 000     R 000      R 000   Original Budget       Adjustment          Adjusted Budget          R 000         R 000        R 000
Compensation      32 695    34 805     45 748             52 691                   -                  52 691       63 148        74 472       87 929
Goods &           20 700    24 644     42 398             37 883                   -                  37 883       44 186        51 429       60 404
Services
Capital            3 625     2 399      3 622              4 746                   -                   4 746        6 746         7 983        9 139
Expenditure
TOTAL             57 020    61 848     91 768            95 320                    -                 95 320       114 080      133 884      157 472

4                                                                                                                     ANNUAL PERFORMANCE PLAN: 2018/19
PART B: PROGRAMME PLANS

4. Particulars per Programme
4.1. ADMINISTRATION

Programme 1: Administration
Programme Purpose: To enable QCTO performance through strategic leadership and reliable delivery of management support services
4.1.1   Programme performance indicators, annual and quarterly targets for 2018/19
Annual Targets

                                                                                      Estimated
                                         Audited/Actual Performance                                                               Medium-Term Targets
   Indicators                                                                      Performance
                        2014/15              2015/16              2016/17              2017/18            2018/19                       2019/20               2020/21
Strategic objective 1.1: Institutional capability in place to enable QCTO to deliver its products and services
1.1.1                 Achieved               Achieved              Achieved             Implementation      Implementation         Implementation        Implementation
                                                                                        plan for 2017/18    plan for 2018/19       plan for 2019/20      plan for 2020/21
ICT MSP               ICT Policy already     Multiyear MSP         The implementation
                                                                                        approved by the     approved by the ICT    approved by the ICT   approved by the ICT
implementation        developed and          implementation        plan matrix was
                                                                                        ICT Committee and   Steering Committee     Steering Committee    Steering Committee
plan implemented      approved               plan developed and    updated with
                                                                                        implemented         and implemented        and implemented       and implemented
annually                                     approved by the ICT   reached milestones
                      MSP was approved       Steering Committee
                      by EXCO in
                      October 2014.          Yearly milestones
                      Implementation has     and deliverables
                      begun                  of the plan are
                                             monitored through
                      The following          the implementation
                      elements of MSP        matrix
                      were implemented:

                      Establishment of
                      the ICT Steering
                      Committee

                      Disaster Recovery
                      Plan DRP

                      HR Payroll system

                      Update and optimise
                      bandwidth

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                               5
Estimated
                                       Audited/Actual Performance                                                                       Medium-Term Targets
   Indicators                                                                      Performance
                        2014/15              2015/16              2016/17              2017/18            2018/19                            2019/20              2020/21
Strategic objective 1.1: Institutional capability in place to enable QCTO to deliver its products and services Cont
1.1.2                 N/A                    N/A                   New indicator             Annual Marketing       Annual Marketing     Annual Marketing    Annual Marketing
Annual Marketing                                                                             and Communication      and Communication    and Communication   and Communication
                                                                   Achieved
and Communication                                                                            Plan approved and      Plan approved        Plan approved       Plan approved
Plan implemented                                                   Planned Marketing         implemented            by MANCOM and        by MANCOM and       by MANCOM and
                                                                   and Communications                               implemented          implemented         implemented
                                                                   activities for the year
                                                                   executed
Quarterly Targets

                         Reporting period                                                                         Quarterly Targets
   Indicators          Quarterly/Annually/                  Annual Target                   1st                2nd                 3rd                                4th
                            Bi-annually
Strategic objective 1.1: Institutional capability in place to enable QCTO to deliver its products and services
1.1.1                 Annually                          Implementation plan for 2018/19       Implementation                                                  Annual ICT Plan
                                                        approved by the ICT Steering          plan for 2018/19                                                fully implemented
ICT MSP
                                                        Committee and implemented             approved by the ICT
implementation
                                                                                              Committee
plan implemented
annually

1.1.2                 Bi-annually                       Annual Marketing and                  Annual                                                          Annual
Annual Marketing                                        Communication Plan approved           Marketing and                                                   Marketing and
and Communication                                       and implemented                       Communication                                                   Communication
Plan implemented                                                                              plan approved by                                                plan fully
                                                                                              MANCOM                                                          implemented

4.1.2. Reconciling performance targets with the Budget and MTEF: Programme 1

                          Audited Outcomes                                         Adjusted Appropriation                                Medium-Term Expinditure Estimates
                      2014/15 2015/16 2016/17                                             2017/18                                         2018/19    2019/20      2020/21
                                                                R 000                     R 000                R 000
    Classification     R 000        R 000      R 000       Original Budget            Adjustment          Adjusted Budget                     R 000          R 000          R 000
Compensation            8 395       13 068     16 193                  16 476                          -                      16 476          20 064         23 304         27 250
Goods & Services        7 817       15 817     24 030                  12 650                          -                      12 650          26 539         30 778         35 991
Capital Expenditure         675      2 399      3 622                   4 746                          -                       4 746           6 746          7 983          9 139
TOTAL                  16 887       31 284    43 845                   33 872                          -                      33 872         53 349          62 065         72 380

6                                                                                                                                                ANNUAL PERFORMANCE PLAN: 2018/19
4.2     PROGRAMME 2: OCCUPATIONAL QUALIFICATIONS

Programme 2: Occupational Qualifications
Programme Purpose: To ensure that occupational qualifications registered on the Occupational Qualifications Sub-Framework are available and Skills
Development Providers SDPs that offer occupational qualifications are accredited within a reasonable period and ensure credibility of providers

4.2.1   Programme performance indicators, annual and quarterly targets for 2018/19
Annual Targets

                                                                                 Estimated
                                          Audited/Actual Performance                                               Medium-Term Targets
   Indicators                                                                   Performance
                        2014/15              2015/16             2016/17          2017/18             2018/19           2019/20              2020/21
Strategic objective 2.1: Ensure prioritised occupational qualifications recommended to SAQA for registration on the Occupational Qualification
Sub-framework which are utilised and effectively managed
2.1.1                   Not achieved           Achieved         Achieved             30 prioritised       50 prioritised    50 prioritised    80 prioritised
                                                                                     occupational         occupational      occupational      occupational
Number of prioritised   22 of 60 prioritised   47 prioritised   80 prioritised
                                                                                     qualifications       qualifications    qualifications    qualifications
occupational            occupational           occupational     occupational
                                                                                      full and part        full and part     full and part     full and part
qualifications          qualifications         qualifications   qualifications
                                                                                     recommended          recommended       recommended       recommended
 full and part          recommended to         recommended      recommended
recommended to          SAQA
SAQA for registration
on the OQSF
2.1.2                   N/A                    N/A              N/A                  New indicator        50 Historically   50 Historically   50 Historically
Number of                                                                                                 Registered        Registered        Registered
                                                                                     Establish baseline
Historically                                                                                              Qualifications    Qualifications    Qualifications
Registered                                                                                                realigned         realigned         realigned
Qualifications
realigned to
Occupational
Qualifications
recommended to
SAQA for registration
on the OQSF

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                7
Estimated
                                          Audited/Actual Performance                                               Medium-Term Targets
   Indicators                                                                   Performance
                        2014/15              2015/16             2016/17          2017/18             2018/19           2019/20              2020/21
Strategic objective 2.1: Ensure prioritised occupational qualifications recommended to SAQA for registration on the Occupational Qualification
Sub-framework which are utilised and effectively managed Cont
2.1.3                     New indicator       Not achieved         Achieved               4 reports           4 reports                 Discontinued        Discontinued
Quarterly                                     3 out of 4 reports   4 reports considered
performance reports                           submitted            by the Committee
on reconstruction                                                  and signed by the
of NATED Report                                                    chairperson of the
190 N4 ñ N6 part                                                   Committee
qualifications
approved by the
Occupational
Qualifications
Committee
2.1.4 a                   N/A                 N/A                  N/A                    Revised indicator   90%                       90%                80%
% of Skills                                                                               90%
Development
Providers offering
Occupational
Qualifications
accredited within the
turnaround time 90
working days
2.1.4 b                   N/A                 N/A                  N/A                    N/A                 New indicator             80%                80%
% of Skills                                                                                                   Establish baseline
Development                                                                                                   of the number
Providers offering                                                                                            of working days
historically registered                                                                                       to accredit Skills
qualifications                                                                                                Development
accredited within                                                                                             Providers offering
the established                                                                                               historically registered
turnaround time                                                                                               qualifications

8                                                                                                                                               ANNUAL PERFORMANCE PLAN: 2018/19
Estimated
                                   Audited/Actual Performance                                                      Medium-Term Targets
   Indicators                                                                   Performance
                        2014/15              2015/16             2016/17          2017/18             2018/19           2019/20              2020/21
Strategic objective 2.1: Ensure prioritised occupational qualifications recommended to SAQA for registration on the Occupational Qualification
Sub-framework which are utilised and effectively managed Cont
2.1.5 a                N/A             N/A               N/A                 New indicator      80%                  80%                    80%
% of accredited                                                              80%
Skills Development
Providers that
reported on
learner uptake
for occupational
qualifications are
monitored against
QCTO compliance
standards
2.1.5 b                N/A             N/A               N/A                 N/A                New indicator        50%                    50%
% of accredited                                                                                 25%
Skills Development
Providers that
reported on
learner uptake for
historically registered
qualifications that are
monitored against
QCTO compliance
standards
2.1.6                   N/A            N/A               N/A                 N/A                New indicator        100% of occupational   100% of occupational
                                                                                                                     qualifications with    qualifications with
Occupational                                                                                    100% of occupational
                                                                                                                     learner uptake         learner uptake
qualifications with                                                                             qualifications with
                                                                                                                     reported to Council    reported to Council
learner uptake                                                                                  learner uptake
monitored                                                                                       reported to Council

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                               9
Quarterly Targets

                         Reporting period                                                                     Quarterly Targets
   Indicators          Quarterly/Annually/                Annal Target                1 st
                                                                                                          2 nd
                                                                                                                               3rd             4th
                           Bi-annually
Strategic objective 2.1: Ensure prioritised occupational qualifications recommended to SAQA for registration on the Occupational Qualification
Sub-framework which are utilised and effectively managed
2.1.1                   Annually                50 prioritised occupational                                                                 50
                                                qualifications full and part                                                                prioritised
Number of prioritised
                                                recommended                                                                                 occupational
occupational
                                                                                                                                            qualifications
qualifications
                                                                                                                                             full and part
 full and part
                                                                                                                                            recommended
recommended to
SAQA for registration
on the OQSF

2.1.2                   Annually                50 Historically Registered                                                                  50 Historically
                                                Qualifications realigned                                                                    Registered
Number of
                                                                                                                                            Qualifications
Historically
                                                                                                                                            realigned
Registered
Qualifications
realigned to
Occupational
Qualifications
recommended to
SAQA for registration
on the OQSF
2.1.3                   Quarterly               4 reports                      1 report           1 report           1 report               1 report
Quarterly
performance reports
on reconstruction
of NATED Report
190 N4 ñ N6 part
qualifications
approved by
Occupational
Qualifications
Committee

10                                                                                                                              ANNUAL PERFORMANCE PLAN: 2018/19
Reporting period                                                                     Quarterly Targets
    Indicators                Quarterly/Annually/             Annual Target                        1   st
                                                                                                                  2nd
                                                                                                                                     3rd            4th
                                 Bi-annually
Strategic objective 2.1: Ensure prioritised occupational qualifications recommended to SAQA for registration on the Occupational Qualification
Sub-framework which are utilised and effectively managed Cont
2.1.4 a                   Bi-annually               90%                                                     90%                            90%
% of skills
development
providers offering
Occupational
Qualifications
accredited within the
turnaround time 90
working days
2.1.4 b               Annually                      New indicator                                                                          New indicator
% of Skills                                         Establish baseline of the number                                                       Establish baseline
Development                                         of working days to accredit Skills                                                     of the number
Providers offering                                  Development Providers offering                                                         of working days
historically registered                             historically registered qualifications                                                 to accredit Skills
qualifications                                                                                                                             Development
accredited within                                                                                                                          Providers offering
the established                                                                                                                            historically
turnaround time                                                                                                                            registered
                                                                                                                                           qualifications

2.1.5 a                   Quarterly                 80%                                      20%            20%              20%           20%
% of accredited
Skills Development
Providers that
reported learner
uptake for
occupational
qualifications are
monitored against
QCTO compliance
standards

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                11
Reporting period                                                                     Quarterly Targets
        Indicators     Quarterly/Annually/               Annual Target                1 st
                                                                                                          2 nd
                                                                                                                               3rd             4th
                           Bi-annually
Strategic objective 2.1: Ensure prioritised occupational qualifications recommended to SAQA for registration on the Occupational Qualification
Sub-framework which are utilised and effectively managed Cont
2.1.5 b                 Quarterly                     25%                                 25%                   25%                   25%                    25%
% of accredited
Skills Development
Providers that
reported learner
uptake for
historically registered
qualifications are
monitored against
QCTO compliance
standards
2.1.6                   Quarterly                     100% of occupational qualifications 100% of               100% of               100% of                100% of
                                                      with learner uptake reported to     occupational          occupational          occupational           occupational
Occupational
                                                      Council                             qualifications with   qualifications with   qualifications with    qualifications with
qualifications with
                                                                                          learner uptake        learner uptake        learner uptake         learner uptake
learner uptake
                                                                                          reported to Council   reported to Council   reported to Council    reported to Council
monitored

4.2.2    Reconciling performance targets with the Budget and MTEF: Programme 2

                          Audited Outcomes                                     Adjusted Appropriation                                 Medium-Term Expinditure Estimates
                      2014/15 2015/16 2016/17                                         2017/18                                          2018/19    2019/20      2020/21
                                                              R 000                   R 000                R 000
     Classification      R 000      R 000    R 000       Original Budget          Adjustment          Adjusted Budget                       R 000           R 000         R 000
Compensation             8 800       7 801    7 097                  11 023                        -                       11 023           19 530          23 655       28 293
Goods & Services         4 000       5 627    7 041                   8 438                        -                        8 438            8 119           9 172       10 448
TOTAL                   12 800      13 428   14 138                  19 461                        -                      19 461            27 649          32 827       38 741

12                                                                                                                                             ANNUAL PERFORMANCE PLAN: 2018/19
4.3 PROGRAMME 3: QUALITY ASSURANCE

Programme 3: Quality Assurance
Programme Purpose: To establish and maintain standards for the Quality Assurance of Assessments and Certification for Occupational Qualifications on
the OQSF

4.3.1   Programme performance indicators, annual and quarterly targets for 2018/19
Annual Targets

                                                                                  Estimated
                                         Audited/Actual Performance                                               Medium-Term Targets
    Indicators                                                                   Performance
                        2014/15             2015/16             2016/17            2017/18            2018/19            2019/20               2020/21
Strategic objective 3.1: To ensure that the Quality Assurance System for the implementation of registered occupational qualifications is functional,
effective and efficient
3.1.1 a                 Achieved                Achieved                 Achieved              90%   Revised indicator   90%            90%
                                                100%                     100%
% of assessment         Average turnaround                                                           90%
centre accreditation    time of 14 days. This   74 of 74 accreditation   137 of 137
applications            confirms the 21 days    applications             accreditation
processed within the    turnaround as           processed within         applications
turnaround time 30      prescribed in the       turnaround time of       processed within
working days            Accreditation Policy    30 days                  turnaround time of
                        is achievable                                    30 days
3.1.1 b                 N/A                     N/A                      N/A                   N/A   New indicator       50%            90%
% of assessment                                                                                      20%
centre accreditation
applications verified
within the 30 day
turnaround time
of processing
accreditation
applications
3.1.2                   N/A                     Achieved                 Achieved              90%   90%                 Discontinued   Discontinued
                                                100%                     100%
% of Assessment
Quality Partner AQP                             10 of 10 applications    3 new AQPs and 10
delegation approvals                            processed                extensions approved
processed

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                         13
Estimated
                                 Audited/Actual Performance                                                       Medium-Term Targets
    Indicators                                                                   Performance
                         2014/15            2015/16             2016/17            2017/18            2018/19            2019/20               2020/21
Strategic objective 3.1: To ensure that the Quality Assurance System for the implementation of registered occupational qualifications is functional,
effective and efficient Cont
3.1.3 a                   N/A          N/A                N/A                 New indicator      100%                100%               100%
% of assessments                                                              100%
for occupational
qualifications quality
assured against
QCTO standards

3.1.3 b                   N/A          N/A                N/A                 N/A                New indicator       100%               100%
% of assessments for                                                                             20%
historically registered
qualifications quality
assured against
QCTO standards
excluding skills
programmes
3.1.4 a                   N/A          N/A                N/A                 N/A                New indicator       7                  Discontinued
                                                                                                 14
The number of SETA
QAP delegations
revoked

3.1.4 b                   N/A          N/A                N/A                 N/A                New indicator       100%               100%
% of Quality                                                                                     100%
Assurance Partners
QAPs whose
delegations have
not been revoked
monitored and found
compliant with
QCTO compliance
standards

14                                                                                                                           ANNUAL PERFORMANCE PLAN: 2018/19
Estimated
                                          Audited/Actual Performance                                              Medium-Term Targets
    Indicators                                                                   Performance
                         2014/15            2015/16             2016/17            2017/18            2018/19            2019/20               2020/21
Strategic objective 3.1: To ensure that the Quality Assurance System for the implementation of registered occupational qualifications is functional,
effective and efficient Cont
3.1.4 c                 N/A                      N/A                   N/A                  N/A   New indicator       75%                100%
% of NAMB quality                                                                                 50%
assurance functions
incorporated into
the QCTO as per
approved Council
Plan

Strategic objective 3.2: Learner achievements for qualifications on the OQSF quality assured and certificated as prescribed in QCTO policies
3.2.1 a                 Achieved                 Not Achieved          Achieved             90%   90%                 90%                90%
                                                 84%                   100%
% of certificates       Average turnaround
 occupational and       time of 16 days for      15414 of 18392        19 625 of 19
legacy trades           trade certificates.      certificate           625 certificate
issued within the       This confirms the 21     applications          applications
turnaround time 21      days turnaround as       processed within 21   processed within
working days            prescribed in the        day turnaround time   the 21 working day
                        Certification Policy                           turnaround time
                        is achievable and
                        will be applicable to
                        all certificates to be
                        issued by the QCTO
                        as and when the
                        Occupational
                        Qualifications are
                        implemented
3.2.1 b                 N/A                      N/A                   N/A                  N/A   New indicator       80%                80%
% of certificates for                                                                             80%
historical registered
qualifications
issued within the
turnaround time 21
working days

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                         15
Estimated
                                    Audited/Actual Performance                                                      Medium-Term Targets
   Indicators                                                                   Performance
                        2014/15           2015/16               2016/17            2017/18             2018/19             2019/20            2020/21
Strategic objective 3.2: Learner achievements for qualifications on the OQSF quality assured and certificated as prescribed in QCTO policies Cont
3.2.2                   N/A             N/A               New Indicator       90%                 90%                90%                 90%
                                                          Achieved
 % of verification
                                                          100%
of authenticity of
certificates requests                                     8 710 of 8 710
received and verified                                     requests verified
within turnaround                                         within turnaround
time 5 working days                                       time of 5 working
                                                          days
3.2.3                   N/A             N/A               N/A                 N/A                 New indicator      75%                 100%
% of learner records                                                                              40 %
digitized against
number agreed on
the project plan

Quarterly Targets
                         Reporting period                                                                     Quarterly Targets
     Indicators         Quarterly/Annually/              Annual Target                1 st
                                                                                                          2 nd
                                                                                                                               3rd               4th
                           Bi-annually
Strategic objective 3.1: To ensure that the Quality Assurance System for the implementation of registered occupational qualifications is functional,
effective and efficient
3.1.1 a                 Quarterly                90%                            90%                90%                90%                 90%
% of assessment
centre accreditation
applications
processed within the
turnaround time 30
working days

16                                                                                                                            ANNUAL PERFORMANCE PLAN: 2018/19
Reporting period                                                                    Quarterly Targets
    Indicators           Quarterly/Annually/             Annual Target                1 st
                                                                                                          2 nd
                                                                                                                               3rd               4th
                             Bi-annually
Strategic objective 3.1: To ensure that the Quality Assurance System for the implementation of registered occupational qualifications is functional,
effective and efficient Cont
3.1.1 b                   Quarterly             New indicator                   20%                20%                20%                20%
% of assessment
centre accreditation
applications verified
within the 30 day
turnaround time
of processing
accreditation
applications
3.1.2                     Annually              100%                                                                                     100%
% of Assessment
Quality Partner AQP
delegation approvals
processed

3.1.3 a                   Quarterly             100%                            100%               100%               100%               100%
% of assessments
for occupational
qualifications quality
assured against
QCTO standards

3.1.3 b                   Quarterly             20%                             20%                20%                20%                20%
% of assessments for
historically registered
qualifications quality
assured against
QCTO standards
excluding skills
programmes

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                       17
Reporting period                                                                    Quarterly Targets
     Indicators          Quarterly/Annually/             Annual Target                1 st
                                                                                                          2 nd
                                                                                                                               3rd               4th
                             Bi-annually
Strategic objective 3.1: To ensure that the Quality Assurance System for the implementation of registered occupational qualifications is functional,
effective and efficient Cont
3.1.4 a               Annually                  14                                                                                        14
The number of SETA
QAP delegations
revoked
3.1.4 b               Quarterly                 100%                            100%               100%               100%                100%
% of Quality
Assurance Partners
 QAPs
whose delegations
have not been
revoked monitored
and found
compliant with
QCTO compliance
standards
3.1.4 c               Annually                  50%                                                                                       50%
% of NAMB quality
assurance functions
incorporated into
the QCTO as per
approved Council
Plan

Strategic Objective 3.2: Learner achievements for qualifications on the OQSF quality assured and certificated as prescribed in QCTO policies
3.2.1 a               Quarterly                 90%                             90%                90%                90%                 90%
% of certificates
 occupational and
legacy trades
issued within the
turnaround time 21
working days

18                                                                                                                            ANNUAL PERFORMANCE PLAN: 2018/19
Reporting period                                                                  Quarterly Targets
        Indicators            Quarterly/Annually/             Annual Target                  1    st
                                                                                                               2nd
                                                                                                                                  3rd               4th
                                 Bi-annually
Strategic Objective 3.2: Learner achievements for qualifications on the OQSF quality assured and certificated as prescribed in QCTO policies Cont
3.2.1 b                   Quarterly                     80%                           80%               80%               80%              80%
% of certificates for
historical registered
qualifications
issued within the
turnaround time 21
working days
3.2.2                     Quarterly                     90%                           90%               90%               90%              90%
% of verification
of authenticity of
certificates requests
received and verified
within turnaround
time 5 working days
3.2.3                     Annually                      45%                                                                                45%
% of historical learner
records digitized
against number
agreed on the project
plan

4.3.2     Reconciling performance targets with the Budget and MTEF: Programme 3

                              Audited Outcomes                                Adjusted Appropriation                      Medium-Term Expinditure Estimates
                          2014/15 2015/16 2016/17                                    2017/18                               2018/19    2019/20      2020/21
                                                               R 000                 R 000                R 000
   Classification          R 000      R 000    R 000      Original Budget        Adjustment          Adjusted Budget            R 000      R 000          R 000
Compensation               15 500     16 350   22 458               25 192                    -                  25 192         23 554     27 513         32 386
Goods & Services            7 500     11 200   11 326               16 795                    -                  16 795          9 528     11 479         13 965
TOTAL                      23 000     27 550   33 784              41 987                     -                 41 987          33 082    38 992          46 351

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                               19
PART C: LINKS TO OTHER PLANS

5. Links to the long-term infrastructure and other capital plans
     The QCTO does not have any major infrastructure projects.

20                                                                 ANNUAL PERFORMANCE PLAN: 2018/19
ANNEXURE A: TECHNICAL INDICATOR DESCRIPTIONS

PROGRAMME 1: Administration
Indicator title                    1.1.1 ICT MSP Implementation plan implemented annually
Short definition                   ICT MSP system which encompasses the approval and implementation of the annual implementation Plan
Purpose/importance                 To show progress towards achieving institutional sustainability
Source/collection of data               Approved implementation plan for the financial year
                                        Minutes of the ICT Steering Committee
                                        ICT progress reports
Method of calculation              Approval to be demonstrated through minutes
                                   Implementation to be evidenced through ICT progress reports
Data limitations                   None
Type of indicator                  Output
Calculation type                   Non-cumulative
Reporting cycle                    Bi-annually
New indicator                      No
Desired performance                Annual implementation plan approved by the ICT committee
                                   Approved plan implemented
Indicator responsibility           Chief Director: Corporate Services
Key Risk                           Inadequate capacity resources / staff / skills
                                   Delays in the approval caused by the timing of ICT steering Committee meetings
Risk treatment measure             Adequate allocation of resources to the project
                                   Yearly schedule of meetings to be determined and confirmed at the beginning of the financial year 2018/2019

Indicator title                    1.1.2 Annual Marketing and Communication Plan implemented
Short definition                   A Marketing and Communications Strategy which encompasses the approval and implementation of the annual plan for the
                                   financial year
Purpose/importance                 To intensify the QCTOís marketing drive
Source/collection of data          1    Approved Marketing and Communications Annual Plan
                                   2    Approved Marketing and Communications Plan updated with progress
Method of calculation              Approval to be demonstrated through signed Marketing and Communications Plan
                                   Implementation to be validated through the Marketing and Communications Plan that is updated with progress
Data limitations                   None
Type of indicator                  Output
Calculation type                   Non-cumulative

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                          21
Reporting cycle                    Bi-annually
New indicator                      No
Desired performance                The Annual Marketing and Communications Plan is approved by MANCOM and implemented
Indicator responsibility           Chief Director: Corporate Services
Key Risk                           Inadequate capacity resources / staff
                                   Delays in the approval caused by the timing of MANCO meetings
Risk treatment measure             Adequate allocation of resources for the annual implementation to take place upon approval by MANCOM
                                   Yearly schedule of meetings to be determined and confirmed at the beginning of the financial year 2018/19

PROGRAMME 2: Occupational Management Qualifications
Indicator title                    2.1.1 Number of prioritised occupational qualifications full and part recommended to SAQA for registration on the OQSF
Short definition                   For a qualification to be a prioritised occupational qualification full and part for development it will be identified from one of
                                   the following groupings:
                                        Strategic Integrated Projects SIPs
                                        Trades based on the NAMB priority list
                                        Reconfiguration of the NATED qualifications
                                        DHET Published List of occupations in high demand
                                        Historically Registered Qualifications
Purpose/importance                 To ensure that prioritised occupational qualifications full and part that are in demand and in need are available for the public to
                                   be trained against for employment purposes and career path development
Source/collection of data               QCTO Council minutes approving qualifications to be recommended to SAQA for registration
                                        QCTO letter to SAQA recommending qualifications for registration
                                        SAQAís response acknowledging receipt of qualifications submitted by QCTO
Method of calculation              Counting the number of prioritised occupational qualifications full and part that has been approved by Council for
                                   recommendation to SAQA
Data limitations                   Inappropriate identification of prioritised occupational qualifications full and part
Type of indicator                  Output
Calculation type                   Cumulative
Reporting cycle                    Annually
New indicator                      No
Desired performance                The targeted prioritised occupational qualifications full and part recommended to SAQA for registration is achieved
Indicator responsibility           Director: Occupational Qualifications Development
Key Risk                           Lack of response in verification process from different stakeholders
Risk treatment measure             Develop clear procedures for DQPs and industry stakeholders

22                                                                                                                                  ANNUAL PERFORMANCE PLAN: 2018/19
Indicator title                    2.1.2 Number of Historically Registered Qualifications realigned to Occupational Qualifications recommended to SAQA for
                                   registration on the Occupational Qualifications Sub-Framework OQSF
Short definition                   Historically Registered Qualifications that have learner uptake, value and legal status and have not been converted to the QCTO
                                   qualification model are realigned into Occupational Qualifications
Purpose/importance                 To ensure that the Occupational Qualifications Sub-Framework OQSF is populated with Occupational Qualifications
Source/collection of data               A list of re-aligned qualifications with replaced historically registered qualifications recommended to SAQA for registration
                                        QCTO letter to SAQA recommending realigned qualifications for registration as occupational qualifications
                                        SAQAís response acknowledging receipt of realigned qualifications submitted by QCTO
Method of calculation              Calculate the number of historically registered qualifications that have been realigned to Occupational Qualifications
                                   recommended to SAQA for registration
Data limitations                   None
Type of indicator                  Output
Calculation type                   Cumulative
Reporting cycle                    Annually
New Indicator                      No
Desired performance                To simplify the OQSF
Indicator responsibility           Chief Director : Occupational Qualifications Management
Key Risk                           SETAS and Professional Bodies not forthcoming to realign historically registered qualifications
Risk treatment measure             Hold Quarterly meetings with SETAs and Professional Bodies to encourage them to realign historically registered qualifications

Indicator title                    2.1.3 Quarterly performance reports on reconstruction of NATED Report 190 N4 ñ N6 part qualifications approved by the
                                   Occupational Qualifications Committee
Short definition                   Reconstructing N4-N6 programmes into occupational qualifications
Purpose/importance                 To simplify the OQSF so that it only reflects occupational qualifications
Source/collection of data          A detailed report on reconstruction of NATED Report 191 N4-N6 part qualifications is produced and approved quarterly by the
                                   Chairperson of the Occupational Qualifications Committee
Method of calculation              A detailed report on reconstruction of NATED Report 191 N4 ñ N6 part qualifications approved by the Chairperson of the
                                   Occupational Qualifications Committee, which is produced quarterly
Data limitations                   None
Type of indicator                  Output
Calculation type                   Cumulative
Reporting cycle                    Quarterly
New indicator                      No

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                        23
Desired performance         The report gives an update on the status of the reconstruction of the NATED Report 191 N4 ñ N6 Part Qualifications into
                            Occupational Qualifications
Indicator responsibility    Chief Director : Occupational Qualifications Management
Key Risk                    None
Risk treatment measure      None

Indicator title             2.1.4 a % of skills development providers offering Occupational Qualifications accredited within turnaround time 90 working
                            days
Short definition            % of Skills Development Provider applications received and processed within the established turnaround time
Purpose/importance          To accredit SDPs within the turnaround time and also assess the efficiency of the QCTO accreditation process
Source/collection of data       Applications received from SDP applicants to establish date of receipt at QCTO
                                Register of SDP applications
                                Accreditation certificates / letters issued to SDPs
                                List of accredited SDPs
Method of calculation       The number of Skills Development Provider applications processed within the turnaround time of 90 working days divided by
                            the number of Skills Development Provider applications processed within and outside the turnaround time and multiplied the
                            answer by hundred to get a percentage
Data limitations            Inadequate and or incorrect information provided by the SDP
                            Applicability of the determined baseline turnaround time
Type of indicator           Output
Calculation type            Non-cumulative
Reporting cycle             Bi-annually
New Indicator               Yes revised
Desired performance         To process skills development provider accreditation applications within the specified turnaround time
Indicator responsibility    Chief Director : Occupational Qualifications Management
Key Risk                    Failure to process SDP applications within the turnaround time
Risk treatment measure      Proper training and guidance of staff

Indicator title             2.1.4 b % of Skills Development Providers offering historically registered qualifications accredited within the established
                            turnaround time
Short definition            % of Skills Development Provider applications received and processed within the established turnaround time
Purpose/importance          To accredit Skills Development Providers offering historically registered qualifications within the turnaround time and also assess
                            the efficiency of the QCTO accreditation process

24                                                                                                                         ANNUAL PERFORMANCE PLAN: 2018/19
Source/collection of data              Applications received from Skills Development Providers offering historically registered qualifications applicants to establish
                                       date of receipt at QCTO
                                       Register of Skills Development Providers offering historically registered qualifications applications
                                       Accreditation certificates / letters issued to SDPs
                                       List of accredited Skills Development Providers offering historically registered qualifications
Method of calculation              The sum of number add number of days taken to accredit each Skills Development Provider of days to accredit Skills
                                   Development Providers and divide by the number of accredited Skills Development Providers
                                   This number of days will serve as a guideline to establish the turnaround time to be approved by Council as per policy
Data limitations                   Inadequate and or incorrect information provided by the Skills Development Providers offering historically registered
                                   qualifications
Type of indicator                  Output
Calculation type                   Non-cumulative
Reporting cycle                    Annually
New Indicator                      New Indicator
Desired performance                To establish a reasonable turnaround time to accredit Skills Development Providers offering historically registered qualifications
Indicator responsibility           Chief Director: Occupational Qualifications Management
Key Risk                           Failure to determine reasonable turnaround time to accredit Skills Development Providers offering historically registered
                                   qualifications
Risk treatment measure             Proper training and guidance of staff

Indicator title                    2.1.5 a % of accredited Skills Development Providers that reported on learner uptake for occupational qualifications are
                                   monitored against QCTO compliance standards
Short definition                   % of accredited Skills Development Providers SDPs that reported learner uptake are monitored against QCTO standards.
                                   Systems and processes of these SDPs are monitored against QCTO standards
Purpose/importance                 To ensure that Skills Development Providers achieve and maintain QCTO set standards
Source/collection of data              Database of accredited SDPs
                                       Accredited SDPs learner enrolment information
                                       Monitoring reports
Method of calculation              Take a number of those accredited Skills Development Providers SDPs that reported on learner uptake against occupational
                                   qualifications that were monitored for compliance against QCTO compliance standards, divided this number by the total
                                   number of accredited SDPs that reported on learner uptake multiplied by 100
Data limitations                   Reliability of information submitted to QCTO by accredited Skills Development Providers
Type of indicator                  Impact
Calculation type                   Cumulative
Reporting cycle                    Quarterly

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                    25
New indicator               No
Desired performance         Ensure that all Skills Development Providers are compliant to the QCTO set standards
Indicator responsibility    Chief Director : Occupational Qualifications Management
Key Risk                    Skills Development Providers not compliant to QCTO set standards
Risk treatment measure      Adequate monitoring of Skills Development Providers

Indicator title             2.1.5 b % of accredited Skills Development Providers that reported on learner uptake for historically registered qualifications are
                            monitored against QCTO compliance standards
Short definition            % of accredited Skills Development Providers that reported learner uptake are monitored against QCTO standards. Systems and
                            processes of these SDPs are monitored against QCTO standards
Purpose/importance          To ensure that Skills Development Providers achieve and maintain QCTO set standards
Source/collection of data        Database of accredited SDPs
                                 Accredited SDPs learner enrolment information
                                 Monitoring reports
Method of calculation       Take a number of those accredited Skills Development Providers SDPs that reported on learner uptake against historically
                            registered qualifications that were monitored for compliance against QCTO compliance standards, divided this number with a
                            total number of all accredited SDPs that reported on learner uptake against historically registered qualifications multiplied by
                            100
Data limitations            Reliability of information submitted to QCTO by accredited Skills Development Providers offering with learner uptake in
                            historically registered qualifications
Type of indicator           Impact
Calculation type            Non-cumulative
Reporting cycle             Quarterly
New indicator               New
Desired performance         Ensure that all Skills Development Providers are compliant to the QCTO set standards
Indicator responsibility    Chief Director : Occupational Qualifications Management
Key Risk                    Skills Development Providers not compliant to QCTO set standards
Risk treatment measure      Adequate monitoring of Skills Development Providers

Indicator title             2.1.6 Occupational qualifications with learner uptake monitored
Short definition            Learner information uploaded by accredited Skills Development Providers against the number of occupational qualifications
                            registered on the OQSF
Purpose/importance          To track whether the occupational qualifications are being utilised and learners registered against the qualifications reported on

26                                                                                                                         ANNUAL PERFORMANCE PLAN: 2018/19
Source/collection of data               Data on learner uptake per qualification submitted by accredited SDPs
                                        Learner enrolment information form QCTO MIS
Method of calculation              Number 100% of occupational qualifications registered on the OQSF with learner uptake reported in a quarterly monitoring
                                   report presented to Council for noting
Data limitations                   Reliability of information submitted by accredited Skills Development Providers
                                   Quality of monitoring reports
Type of indicator                  Impact
Calculation type                   Non-cumulative
Reporting cycle                    Quarterly
New indicator                      New indicator
Desired performance                The aim is to ensure that a high number of occupational qualifications registered on the OQSF have learner uptake uploaded
Indicator responsibility           Chief Director : Occupational Qualifications Management
Key Risk		                         Delayed implementation of occupational qualifications to learners
Risk treatment measure             Timely accreditation of providers and advocacy of occupational qualifications

PROGRAMME 3: Quality Assurance
Indicator title                    3.1.1 a % of assessment centre accreditation applications processed within the turnaround time 30 working days
Short definition                   % of assessment centre accreditation applications received and processed within the established turnaround time
Purpose/importance                 To monitor the efficiency of the QCTO accreditation process
Source/collection of data               Acknowledgement letter to establish date of receipt at QCTO
                                        Register of applications
                                        Evaluation reports
                                        Accreditation letters/certificates
Method of calculation              The number of assessment centre accreditation applications processed within the turnaround time of 30 working days from the
                                   date of receipt divided by the number of assessment centre accreditation applications received, multiplied by a hundred
Data limitations                   Inadequate and or incorrect information provided by the Applicant
                                   Applicability of the determined baseline
Type of indicator                  Output
Calculation type                   Non-cumulative
Reporting cycle                    Quarterly
New indicator                      No
Desired performance                To process assessment centre recommendations within the turnaround time
Indicator responsibility           Chief Director: Occupational Quality Assurance

ANNUAL PERFORMANCE PLAN: 2018/19                                                                                                                                27
Key Risk                    Inadequate information supplied
Risk treatment measure      QCTO accreditation policy and processes

Indicator title             3.1.1 b % of assessment centre accreditation applications verified within the 30 day turnaround time of processing
                            accreditation applications
Short definition            % of assessment centre accreditation applications received, processed and verified site visits within the established turnaround
                            time
Purpose/importance          To monitor the efficiency of the QCTO accreditation process
Source/collection of data      Site Verification Report
Method of calculation       The number of assessment centre accreditation applications verified within the turnaround time divided by the number of
                            assessment centre accreditation applications received, multiplied by a hundred
Data limitations            Inadequate and or incorrect information provided by the applicant.
                            Applicability of the determined baseline
Type of indicator           Output
Calculation type            Non-cumulative
Reporting cycle             Quarterly
New indicator               Yes
Desired performance         To process assessment centre accreditation applications within the turnaround time
Indicator responsibility    Chief Director: Occupational Quality Assurance
Key Risk                    Ability to arrange travel logistics to ensure a site-visit within the 30 day turnaround time
Risk treatment measure      Proper planning to ensure QCTO supply chain processes are adhered to

Indicator title             3.1.2 % of Assessment Quality Partner AQP delegation approvals processed
Short definition            % of Assessment Quality Partners applications including extension of scope applications that are evaluated and approved by
                            the Occupational Quality Assurance OQA Committee to QCTO set standards
Purpose/importance          To approve Assessment Quality Partners for registered occupational qualifications
Source/collection of data         Register of applications
                                  Evaluation reports
Method of calculation       Number of Assessment Quality Partners applications including extension of scope applications approved divided by the total
                            number of Assessment Quality Partners applications received multiplied by a hundred
Data limitations            Insufficient or inaccurate data provided
Type of indicator           Output

28                                                                                                                         ANNUAL PERFORMANCE PLAN: 2018/19
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