Annual Service Delivery Plan 2021 - Kildare County Council
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Annual Service Delivery
Plan 2021
Kildare County Council
ANNUAL SERVICE DELIVERY PLAN 2021
Contents
Introduction ......................................................................................................................................... 2
Department/Service Area: Transportation and Public Safety ................................................ 4
Department/Service Area: Health & Safety ................................................................................. 9
Department/Service Area: Building & Development Control ............................................... 10
Department/Service Area: Fire Service ...................................................................................... 12
Department/Service Area: Housing............................................................................................. 15
Department/Service Area: Corporate Services ........................................................................ 22
Department/Service Area: Human Resources.......................................................................... 29
Department/Service Area: Finance.............................................................................................. 32
Department/Service Area: Information Systems ..................................................................... 33
Department/Service Area: Library and Arts Service............................................................... 37
Department/Service Area: Economic Development ............................................................... 43
Department/Service Area: Environmental & Water Services ............................................... 49
Department/Service Area: Climate Action Regional Office ( CARO ) .............................. 53
Department/Service Area: Planning and Strategic Development ....................................... 55
Department/Service Area: Community Services ..................................................................... 59
1|PageANNUAL SERVICE DELIVERY PLAN 2021
Introduction
Section 50 of the Local Government Reform Act, 2014 requires the local authority to prepare
a document called an Annual Service Delivery Plan. The purpose of the plan is to set out the
objectives for service delivery and performance standards to be achieved in 2021. It takes
account of and is consistent with Budget 2021 which was adopted by the members on 23
November 2020.
In preparing the document, Kildare County Council takes account of all plans, statements
and strategies that set out policies and objectives for all of its functional programmes having
full regard to its Corporate Plan in which the council’s vision is:
“Kildare – Living; growing; leading.
Working together towards an inclusive and sustainable County”.
A wide range of other local, regional and national plans, statements and strategies inform
and guide the council’s work, and the provisions of these plans have been considered,
reference has been made to the following documents in preparing the 2021 Annual Service
Delivery Plan:
• Legislative requirement of the Local Government Reform Act 2014 and other relevant
legislation/regulation
• National Government Policy
• Kildare County Council Corporate Plan 2019-2024
• Kildare County Development Plan 2017-2023
• Local Economic and Community Plan 2016 – 2021
• Kildare 2025 Economic Development Strategy
• Service Level Agreement with Irish Water
The sections in this plan set out the high-level objectives of each service area for 2021
together with the desired performance standard. They have been compiled having regard to
the Strategic Objectives agreed in Kildare County Council’s Corporate Plan 2019-2024 and
the funding allocated to the services divisions in 2021 detailed as follows:
Service Division Revenue Expenditure Approved Y2021
Housing and Building 49,371,437
Road Transport & Safety 34,259,161
Water Services 10,407,696
Development Management 19,339,949
Environmental Services 20,802,812
Recreation and Amenity 11,197,268
Agriculture, Education, Health & Welfare 1,211,937
Miscellaneous Services 17,583,299
Total Budget 164,173,558
2|PageANNUAL SERVICE DELIVERY PLAN 2021
The following staff resources were in place at 31 December 2020:
Managerial 7
Clerical/Administrative 484
Professional/Technical 226
Outdoor 356
Firefighters 62
Total Staff 1135
Director of Service structure, including Municipal District responsibility:
3|PageANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Transportation and Public Safety
The Roads, Transportation and Public Safety Directorate continues to streamline and
rationalise services, improving regulatory compliance and customer service in all areas. With
responsibility for over 2,500 kilometres of roadway in County Kildare, the Directorate delivers
an annual road improvement and restorative maintenance programme. Major capital
infrastructure projects are managed and delivered with annual funding provided by
Government Departments and related agencies, and direct funding from Kildare County
Council.
The combined technical and administrative workforce ensures the safety of vehicles and
vulnerable road users aided by an extensive traffic management system and a network of
pedestrian crossings supported by 25 school wardens. Parking in the main towns in the
county is regulated by local Bye Laws, with APCOA (private contractor) and Council traffic
and community wardens providing enforcement.
Fire Services are provided from six strategically located retained Fire Stations across the
county. The Engineer, Educate, Enforce paradigm is used in the Fire Safety section to
enhance the fire safety in the built environment including the Emergency Management and
Special Projects section which co-ordinates emergency management preparation across the
council.
The Road Safety, Cycling and Sustainable Transport role will continue to deliver road safety
measures and activities in 2021. This will include supporting Mobility Management initiatives
and other initiatives which support greater use of walking, cycling and public transport
including Bike Week, European Mobility Week and other related promotions.
The Department also plays a key role in the area of access and disability. We have
appointed an Access Officer who is responsible for providing and/or arranging for, and co-
ordinating assistance and guidance to persons with disabilities accessing our services. The
role provides assistance to departments in meeting their requirements under the Disability
Act 2005, and therefore making Kildare County Council and its services ‘accessible for all”.
Some of the key objectives for 2021include:
• Quarterly County Kildare Access Network (CKAN) Meetings. CKAN is comprised of
representatives from all the local access groups across the county and is tasked with
developing yearly objectives for each of the local access groups, as well as a way of
sharing information and best practice between the groups.
• Monthly Local Access meetings
• Awareness campaigns
Kildare is to the forefront of the delivery of housing developments. Our Building and
Development Control section monitors the quality of these developments via a schedule of
targeted inspections.
4|PageANNUAL SERVICE DELIVERY PLAN 2021
Performance
Corporate Plan 5-year Objective Indicator
Performance
Supporting (As per Corporate 2021 Objective (2020 unless
Standard
Strategy Plan) otherwise
stated)
Deliver the Annual To implement No. of routes 10 Winter
Winter Maintenance the Severe serviced Salting
Programme Weather Plan Routes (total
1.2 Collaborate as required. 678km)
with agencies to No. of Winter 80
strengthen our Salting Events
ability to sustain No. of weather- 1 weather
responsive and related alerts via event alert to
effective To implement the MapAlerter average of
operations and Severe Weather 1,300
services to reduce Plan as required subscribers
the impacts of To respond to per alert
extreme weather Major Ensure effective 1 MEMC
conditions and Emergencies as planning and meeting per
climate related Appropriate and required. coordination to year and one
emergencies. timely response to deliver an efficient Inter-agency
Major Emergencies response when meeting per
emergencies year
arise
Implement the % of public street Measurement
1.3 Ensure over National Public lighting commencing
the lifetime of the Lighting Upgrade infrastructure that when project
Corporate Plan Project to improve is low energy commences in
that climate action energy efficiency (baseline stock County
is mainstreamed and the safety of the c28,000 public Kildare.
into the Council's County road network lights Sept 2019) Regional
policies, buildings, project, led by
infrastructure and Kilkenny
operations to County
reduce energy Council
demand
5 Continue to plan, To deliver the
deliver and Kildare County
maintain key Council Capital
infrastructure in Programme in
our County that accordance
sustains mobility with resources
and access and available,
Progression of Resource
positions Kildare to Deliver major capital statutory
projects on the 3 based delivery
achieve infrastructure processes and
Year Capital of project
sustainable growth projects funding
Programme milestones
Deliver a Multi To deliver Current ratings 2,520
5.1 Optimise Annual Road annual road provided in the Kilometres of
connectivity and Improvement and improvement Pavement road (2020)
5|PageANNUAL SERVICE DELIVERY PLAN 2021
ease of access Restoration and restoration Surface Condition
within and through Programme for the works in Index (PSCI) at 2502km local
the County through regional and local accordance www.noac.ie and regional &
planning, road network, in with DTTaS 18km of
development, accordance with funding National
maintenance, DTTaS funding allocation. Secondary
upgrade and allocation. (2020)
management of a
safe road network. Continue to update To review and
the Map Road update
database to MapRoad on an
maximize the annual annual basis to
Annual
allocation of funding maximise
Roadworks €51.8M
Continue to identify funding and
Programme
Safety Improvement secure annual
Schemes to reduce funding for
the incidents of road Safety
traffic collisions Improvement
Schemes
Survey all bridges To deliver an Annual % of Reporting to
on local roads and annual surveys of bridges commence in
establish a Risk programme of by Kildare County 2021
Register based on bridge repairs in Council on
vulnerability to accordance national database
failure with DTTaS (Baseline no. of
funding bridges 2,000)
allocation
Support the Kildare To deliver TII Annual spend on 14km of
National Road Office annual National Road national road
to deliver programme of Network upgrades
improvements and road delivered in
upgrades to the improvements 2020 in
National Road and upgrades Kildare
5.1 Optimise Network
connectivity and Operate an effective To issue road No. of road 1,177
ease of access road licensing opening opening licenses
within and through system and licences as processed
the County through management of road required
planning, openings in a
development, coordinated way
maintenance,
upgrade and
management of a
safe road network. Cumulative no. of 88
Deliver local traffic To provide new signalised
management pedestrian junctions
projects to support crossings Pedestrian 110
mobility and ease crossings
congestion To provide Traffic cameras 110
traffic cameras
Ensure the To provide and School flashing 56
continued safety of maintain display signs
vulnerable road appropriate
users measures to Electronic speed 40
protect display sites
vulnerable road
users
6|PageANNUAL SERVICE DELIVERY PLAN 2021
Promote Road To publish a Completion of
Safety with the Road five-year a 5-year plan
Safety Authority, An Kildare Road
Garda Síochána and Safety Plan
other key (2021) Road Safety 4 RSTWG
stakeholders in Working Together Meetings per
promoting and Deliver road Group (RSWTG) year.
improving road safety
safety in the County education in all
Primary, Post-
Primary and
Third level
schools
Promote road
safety
awareness in
the community
and on local
and social
media platforms
Coordinate
Road Safety
Week in Kildare
Promote the
School Warden
Crossing
Service for 25
School
Wardens
including
training and
standard
operational
guidelines
To publish the Published Bye Publication of
County Speed Laws as approved County Speed
Limit Bye Laws by Elected Limit Bye
Members Laws
7|PageANNUAL SERVICE DELIVERY PLAN 2021
Promote and To continue No. of cycleway
5.2 Promote and support the delivery of the Schemes
support the use, development and Greater Dublin progress through
development and maintenance of Area Cycling or to the end of 2021 plan
maintenance of walking/cycling/publi Network & current phase in outlined to
elected
sustainable c transport routes Transport line with plan
member in
transport within the County in Strategy in
November
alternatives conjunction with Kildare in
2020
including walking, other agencies. accordance
cycling and public with NTA
transport in annual funding Cumulative no. of
30
collaboration with allocations new or replaced
new/upgrade
key transport bicycle
Bike
stakeholders and Optimise parking/stand
parking/standi
agencies To ensure our sustainable provided
services, projects alternatives to ng (2020)
and programmes the use of
promote the Climate motorized
Action Plan for vehicles – No. of new &
37
County Kildare. walking, existing rural bus
cycling, routes - LocalLink
LocalLink and Routes
public transport
No. of bus shelter
10 Shelters
(new or
replacement) and
related
Supporting infrastructure
BusConnects provided
Provision of Real
Time Passenger 10 RTPI
Information
(RTPI)
Manage parking to
optimize parking
spaces and support
businesses and
5.3 Continue to users
provide Provide user friendly
infrastructure and options to pay for
facilities including parking (discs and
car parking Park by Phone) as
solutions, that well as the To implement
No. of towns and
support management of on- Pay Parking
villages with pay 10
accessibility, street parking Bye Laws
parking
commuters and the
economic life of Continue to
our towns and administer and
villages. enforce pay parking
and associated Bye
Laws Manage
Enforcement System
Manage
Enforcement System
8|PageANNUAL SERVICE DELIVERY PLAN 2021
5.4 Support the Support the To support the No. of road 230
development of a installation of development of opening licences
Digital Strategy services and rollout a digital for
that enhances our of broadband strategy telecommunicatio
County's economy services by relevant ns companies
by enabling rollout providers
of broadband and
telecommunication
s infrastructure by
relevant providers
Department/Service Area: Health & Safety
Performance
Corporate Plan 5-year Objective Indicator (2020
Performance
Supporting (As per Corporate 2021 Objective unless
Standard
Strategy Plan) otherwise
stated)
6.1 Provide a
Drive health and Continue to
best practice Annual target of
safety best practice review and
health and safety 48 safety
through staff improve the
culture through inspections to be
consultation, organisation's 84
staff training and completed by
communication and Health and Safety
proactive Health and
proactive Management
monitoring and Safety Section
monitoring System
reporting
9|PageANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Building & Development Control
5-year
Corporate Performance
objective
Plan Performance Indicator (2020
(As per 2021 Objective
Supporting Standard unless otherwise
Corporate
Strategy stated)
Plan)
Total no. of new
buildings notified to
1816
Building Control
Authority
No. of new buildings
notified that were
305
subject to at least
one inspection
P1 No. of buildings
inspected as a
percentage of new
14.45% (2019
buildings notified to
NOAC)
the local authority
1.6 Ensure (Minimum Target
continued 15%)
robust Monitor compliance
enforcement, with the Building Total no. of
2067
licensing, Regulations and inspections
certification the Building Control
and Regulations Total no.of
regulation in Commencement
environmental Notices received
To ensure 461
protection,
safe and
planning, No. of Valid
sustainable
building Commencement
buildings in
control, fire Notices Received
urban and
safety and 454
rural areas
public health
and safety in No. of Certificates of
order to Compliance received
426
support our No. of valid
citizen’s Certificates of
quality of life Compliance received 425
and the built No. of Disability 124
and natural Access Applications
environment. received
1043 BERs
received through
BCMS for buildings
where
Commencement
Monitor compliance Notices or
with the Energy No. of BER Certificates of
Performance of Certificates received Completion on
Buildings Directive Compliance were
received during
2020
15 Agents
inspected during
10 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
2020 for
compliance with
legislation in
respect of the
display of BER
ratings.
Ongoing review of
Monitor Currently no
construction products
performance with relevant metric
and CE markings as
the Construction
part of site
Products Directive
inspections
Active Private
Housing
Developments:
To monitor active
private housing
developments so
that site
development works No. of Development
are constructed and Control Inspections
1619
completed in of active housing
accordance with developments
the conditions of
the granted
planning
permission and in
3.8 Facilitate
accordance with
and promote
the relevant
excellence in
specifications
architectural
Legacy Housing
and urban
To ensure Estates: No. of site resolution
design and 1
safe and Estates not plans developed
maintain
sustainable completed to the
development
buildings in satisfaction of the
controls to
urban and Planning Authority/ No. of site resolution
support
rural areas where works are plans agreed with
sustainable 1
outstanding for Irish Water
and quality-
various reasons
built
environments. No. of estates where
1 snag lists have been
prepared and passed
to the developer 23
Progress the
Taking in Charge
process when
No. of estates Taken
requested by
in Charge 10
developers or the
majority of
homeowners
(Section 180 During 2021, to
request) update the current
Kildare County
Deliver by Q4 2021
Council - Taking in
Charge Policy
Document 2008
11 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Fire Service
5-year Performance
Corporate Plan Objective Indicator
2021 Performance
Supporting (As per (2020 unless
Objective Standard
Strategy corporate otherwise
Plan) stated)
Enforce fire
safety
legislation in
The no. of premises
premises
inspected (in
through a
accordance with the 34 inspections of
programme of
schedule set out in the 32 premises
1.6 Ensure inspections,
Fire Safety Business
continued robust licencing and
Plan)
enforcement, enforcement,
licensing, prioritised
certification and based on risk
regulation in
P5: A. % of
environmental
applications for fire
protection,
Support the safety certificates
planning, 73.02%
legislated Fire received that were
building control, (2019 NOAC)
Safety decided (granted or
fire safety and
requirements refused) within two
public health and
of the Building months of their receipt
safety in order to
Control Act,
support our To ensure P5: B - % of
through
citizen’s quality safe and applications for fire
providing an
of life and the sustainable safety certificates
efficient Fire
built and natural buildings in received that were
Safety 26.98%
environment. urban and decided (granted or
Certification (2019 NOAC)
rural areas refused) within an
Process
extended period
agreed with the
applicant
Promote fire
safety via the
"Schools
Number of National
Programme”
School third classes
visited as a
percentage of the total
0%
number of classes in
Improve fire
the county
safety in
vulnerable
communities
Number of Home Fire
through the 0
Safety Checks
promotion and
implementation
of Home Fire
Safety Checks
12 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
F2: Average time
taken, in minutes, to
6.32 (2019
mobilise the fire
NOAC)
brigades in respect of
fire
F2: Average time
4.9 To protect taken, in minutes, to
our citizens from mobilise fire brigades 6.06 (2019
fire through an in respect of all other NOAC)
efficient and (non-fire) emergency
effective Fire To protect incidents
Service that co- communities F3: A % of cases in
ordinates with from fire and respect of fire in which
other response other first attendance at the
services when Maintain scene is within 10 16.91% (2019
emergencies,
emergencies operational minutes NOAC)
working with
occur readiness and F3 B % of cases in
partner
capability to respect of fire in which
agencies and
deliver an first attendance at the
in accordance
appropriate scene is after 10
with national
response to minutes but within 20 64.68% (2019
policies
Fire Service minutes NOAC)
Incidents
F3 C % of cases in
respect of fire in which
first attendance at the
scene is after 20 18.40% (2019
minutes NOAC)
F3 D % of cases in
respect of all other
emergency incidents in
which fire attendance
at the scene is within 15.08% (2019
10 minutes NOAC)
To protect F3 E % of cases in
communities respect of all other
from fire and emergency incidents in
other Maintain which first attendance
emergencies, operational at the scene is after 10
working with readiness and minutes but within 20 64.82% (2019
partner capability to minutes NOAC)
agencies and deliver an F3 F % of cases in
in accordance appropriate respect of all other
with national response to emergency incidents in
policies Fire Service which first attendance
Incidents at the scene is after 20 20.10% (2019
minutes NOAC)
F1: Cost Per Capita of €31.49 (2019
the Fire Service NOAC)
13 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Co-ordinate
the emergency
management
function for
Kildare County
Council and
4.9 To protect arrange bi- MEMC Meetings held 1
our citizens from monthly Major
fire through an Emergency
efficient and Management
effective Fire Committee
Service that co- (MEMC)
ordinates with meetings
other response Internal MEM
services when Major
Emergency exercises and training 0
emergencies held
occur Management
Committee
(MEMC) Interagency exercises
0
meetings and training
14 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Housing
The Housing Department aims to provide social housing support to persons who are unable
to meet their housing needs through their own resources. The Housing Department will
focus on housing delivery in accordance with the 2021 targets set by the Department of
Housing, Local Government and Heritage, having regard to the Housing for All Strategy,
anticipated to be published in mid-2021.
In addition, we will continue to work in 2021 to deliver social housing through the Housing
Assistance Payment and Rental Accommodation Schemes.
Corporate Plan 5-year 2021 Objectives Performance Performance
Supporting Strategy Objective (as Standard Indicator (2020
per Corporate unless
plan) otherwise
stated)
To increase Deliver the To advance 86% of Build
3.1 To increase and and maintain Capital Kildare target achieved
maintain housing housing Programme County
provision in Kildare in provision in Co Council’s
line with the national Kildare in line Capital
objectives of with the Programme 119% of Leasing
“Rebuilding Ireland: national target achieved
Action Plan for Housing objectives of To deliver 207% of
and Homelessness” Housing for All units through Acquisitions
and to strive to achieve [once SHIP, ie build, target achieved
social housing targets published] and acquisition [in
and delivery of to have regard particular
affordable housing. to social turnkey] and
housing Part V. The
targets for the ability to 41 Part V
period 2021- delivery units properties
2024 through direct provided under
build will be this requirement
subject to
availability of
land
107 turnkey
To prioritise properties
the option of acquired
delivery of 39 properties
10% of acquired directly
housing units €550,000
on-site or off- serviced site fund
site through approval secured
Part V where and JV
suitable. opportunities
continued to be
considered
To assess
opportunities
for delivery of
housing
15 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
through Joint
Venture (JV)
and turnkey Single Stage
projects and Tender process
to progress, available for use
where where appropriate
possible, – not used in
delivery of 2020
affordable
housing units
having regard
to Affordable
Housing
Regulations Number of rapid
and build sites
Guidelines assessed.
due to be
published
Review
tendering
options in
terms of
maximizing
tender returns
i.e.
amalgamating
different sites
into one
tender
package
To assess
opportunities
for delivery of
housing
through rapid
build
Renewal, To facilitate and Implement a 205 upgrades
3.4 To maximise refurbishment support the co- planned completed. 108
availability and and ordination of the maintenance vacant units and
utilisation of housing maintenance response and programme 97 house
through of housing planned purchases
repair/refurbishment of stock maintenance
vacant units programmes with 6,733 repairs to
other areas of housing stock
housing in order Provide a completed
to provide a response
comprehensive maintenance 80 applications
and efficient service approved
service
16 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Deliver the
Self-Help 97 vacant
Tenant properties
Support refurbished. 108
Scheme. upgrades to
housing stock
completed.
Pilot scheme
Continue to commenced
refurbish
vacant/derelic
t units subject
to the
availability of
departmental
funding.
Implement the
Climate
Action
Programme
Delivery of To ensure 2,398 active HAP
3.1 To increase and social housing schemes Targets tenancies in 2020
maintain housing current delivered under awaited
provision in Kildare in expenditure the SHCEP [i.e. 13 new HAP
line with the national programme HAP/RAS/ tenancies per
objectives of Leasing/Enhance week set up
“Rebuilding Ireland: d
Action Plan for Housing Leasing/Mortgage 360 RAS
and Homelessness” to Rent and properties in use
and to strive to achieve Repair and
social housing targets Leasing Scheme] 54 AHB leased
and delivery of are administered properties in 2020
affordable housing in accordance
with regulations 436 AHB units
and guidelines. under
construction/on
site
To support
approved housing
bodies to deliver
units in
accordance with
targets set under
Housing for All
[once published]
17 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Inspect private To support the 972 inspections in
rented HAP scheme to Targets 2020
properties to provide rental awaited
ensure that accommodation
they comply in accordance
with minimum with minimum
rental rental standards
standards
Facilitate Process housing 705 new
3.7 Facilitate access to customers in applications applications
social housing, and accessing within 12 weeks processed within
other supports, where social housing, as required by 12 weeks.
applicants have and other regulation 75 allocations
demonstrated eligibility supports, completed
with the necessary where they
criteria have
demonstrated Undertake a Summary of Completion of
compliance housing needs Social Housing Needs
with the assessment in Housing Assessment
necessary 2021, in Needs
criteria accordance with Assessment
departmental
guidelines.
Provide Continue to work Mid-East Reduction in no.
3.3 Continue to work homelessness to reduce the Region of
with regional and services to numbers of Homelessnes families/individual
sectoral partners to those who find people who need s Action Plan s in emergency
reduce the numbers of themselves to be placed in 2021-2023 accommodation
people who need to be homeless or at emergency
placed in emergency risk of being accommodation, Housing First Increase in
accommodation, by homeless. by increasing targets Family Hub units
increasing availability of availability of awaited to 11
housing stock and housing stock
working closely with and working 25 bed hostel
approved housing closely with facilities in
bodies and advocacy approved housing operation
groups to reduce the bodies and
numbers who find advocacy groups 21 supported
themselves homeless to reduce the emergency beds
or at risk of being numbers who find in place
homeless, and enable themselves
people to sustain their homeless or at 24 winter/cold
tenancies risk of being weather beds
homeless available
To support the 6 Housing First
Homeless HAP tenancies
and the commenced
Homeless HAP
Placefinder
service
18 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
246 Homeless
HAP tenancies in
place
Review of draft
Mid East Region
Homelessness
Action Plan 2018
– 2020
commenced
Implementatio To continue to Anti-Social 5 Tenant Liaison
3.6 Implement our anti- n of Anti- investigate Behaviour Officers in place
social behaviour Social complaints Policy
strategy in order to Behaviour regarding Anti- Anti-Social
prevent the occurrence Strategy as Social Behaviour Behaviour Forum
of anti-social behaviour, adopted by full and Estate established
by encouraging tenant Council Management
participation in estate February 2017 through the
management and Tenant Liaison
fostering the Officer Service
development of
balanced communities
To continue to In tandem with €3.5m in private
3.7 Facilitate access to deliver the delivery of the Expenditure and social
social housing, and housing grants grants of 2021 grant housing grants
other supports where programme, programme allocation approved
applicants have subject to consideration will
demonstrated eligibility availability of be given to 303 Adaption
with the necessary departmental allocation of a % grants approved
criteria funding of funding to
category C 190 Older
applicants in Persons grants
2021 subject to approved
availability of
adequate funding
from the
Department of
Housing, Local
Government and
Heritage
Continue to Monitor the use of 66 properties
3.9 Plan for the needs develop choice-based allocated by CBL
of our growing choice-based lettings as a
population by lettings as a mechanism for
identifying strategic mechanism for allocation of
sites and supporting allocation of social housing
sufficient supplies of social housing
zoned serviced land to Consider further
deliver sustainable the use of CBL as
communities a mechanism for
allocation of
19 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Approved
Housing Body
[AHB] units. This
will require the
assistance of the
IT Department
and the support
of AHBs.
Consider how
best to further
promote the use
of CBL by social
housing
applicants.
Support Monitor capacity TAP 2019- Site re-allocated
3.2 Implement the members of and population at 2024 to family in 2020
Traveller the Travelling each halting site
Accommodation Community to 20 allocations to
Programme (TAP) access social Provision of Traveller families
2019 – 2024 and housing traveller- specific
support members of the support accommodation Quarterly
Travelling Community, meetings of
who have been LTACC
approved for social
housing to access and
maintain housing
supports including
culturally appropriate
housing
To deliver To schedule Housing and 10% acquisitions
3.5 To provide suitable, commitments meetings of the Disability target exceeded
accessible social contained in Disability Strategy Strategy
housing and housing the Strategic Steering Group Quarterly
supports for older Plan for during 2021 in meetings
persons and people Housing order to review
with a disability and to Persons with commitments
support homeowners to Disabilities. contained in the
carry out necessary Strategic Plan for
adaptions/improvement Housing Persons
s to enable them to with Disabilities.
continue residing in
their home. To review KCC’s
Strategy for
Housing People
with a Disability in
consultation with
Steering Group.
20 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
To implement To assess vacant Awaiting 2021 3 CPOs
3.4 To maximise Kildare County homes that have allocation commenced
availability and Council’s been identified to
utilisation of housing Vacant Homes date and prioritise
through Strategy those that are
repair/refurbishment of considered
vacant units suitable for social
housing needs for
acquisition or
CPO.
CPO procedures
to be commenced
as appropriate in
order to secure
vacant homes for
social housing.
To implement Provision of loans Expenditure 101 loan
3.7 Facilitate access to the RIHL to approved of 2021 applications
social housing and scheme, lending amount allocation received
other supports where having regard
applicants have to available €10.3m in loans
demonstrated eligibility funding. approved in 2020
with the necessary (49 loans
criteria approved in
principle)
To have Inventories and Number of risk
6.7 Continue to support regard to risk audits of assessments
strong audit, financial, requirements personal data to reviewed
risk, data and corporate of GDPR and be reviewed and
governance and ensure they any mitigation
reporting systems to are introduced actions and
build public confidence, across the controls be
maximise efficiency department implemented for
and ensure compliance high risk areas
with our obligations
21 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Corporate Services
The Corporate Services Department’s core activities include providing first point of contact
customer service management via email, post, phone and in person. Providing support
services for the elected members, servicing council meetings, maintaining the register of
electors, operating the media and communications function for the organisation, dealing with
Freedom of Information, Data Protection and Facilities Management along with the co-
ordination of a number of corporate wide functions across the directorates.
To meet the needs of all customers the dedicated Customer Service Units located at Level
1, Áras Chill Dara and Athy Customer Service Point will continue to provide information on
services and deal with customer enquiries in an efficient and courteous manner. In
response to Covid 19 an appointment system has been introduced for those seeking to
attend in person with various service departments. Members Services will provide a
comprehensive and accessible service to the 40 elected members of Kildare County Council
across the five Municipal Districts and in response to Covid 19 statutory and other meetings
are being held remotely on a virtual platform which will continue to be developed.
A key focus in 2021 will be continued delivery of quality services to both members and
customers, with an enhanced focus on how online services can assist the customer, as well
as a review of our internal and external communications.
Performance
Corporate Plan 5-year Objective Indicator
Performance
Supporting (As per 2021 Objective (2020 unless
Standard
Strategy Corporate Plan) otherwise
stated)
1.3 Ensure over To ensure that all Continue energy
the lifetime of the non-domestic audits of buildings. Carry out further 9 energy
Corporate Plan local authority Implement new energy audits audits
that climate action owned premises LMS and BMS and implement completed in
is mainstreamed comply with system in Aras actions 2020
into the Council's sustainability Chill Dara.
policies, buildings, requirements by
infrastructure and undergoing
operations to energy audits to 2 EV chargers
Increase no. of
reduce energy identify ways to Install two installed in
EV chargers
demand improve energy additional electric 2020
efficiency vehicle chargers
6.4 Utilise ICT to
reduce costs, Implement and No. of customer
improve embed a new cases (incl.
operational To ensure ICT is CRM system for NPPR)
efficiency, expand used to track and the organisation processed
online and Cloud effectively during 2021 in annually within
17996
enabled services to manage customer conjunction with IT the Customer
make it easier for interactions Dept Relation
customers to Management
access services System
and information.
22 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Facilitate data
cleansing of
legacy data in
CRM during Q3 Project
2021 ongoing during
New CRM Q4 2020
solution to be in
place by mid-
2021
Develop CRM
training materials
Ensure that Q2 2021
procedures and
Review
policies support
Customer
effective customer
Charter and
service Q3 2021
Complaints
Process
Completion of
Qtrly
ongoing reviews
performance
Quarterly review with related
reporting to
of the Customer metrics. Develop
Management
Services Centre reporting for
Team ongoing
Senior Mgmt.
Forum in 2021
Develop an Project
online customer ongoing during
Work with portal to go live Q4 2020
Departments to in 2021
develop, maintain
and expand Maintain and 28,300
customer services publicise online appointments
to facilitate safe appointments to end Dec
access to Council system 2020
facilities and (Initiated June
public services 2020)
No. of NPPR
cases processed 1605
Maintain Athy
Customer Service Phone calls 7450
Point processed
23 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
6.5 Support local
democracy and the Complete review
interests of the of Standing
Review and Standing
community by Orders for
improve support Order for Full
assisting the role of Municipal District
services for Council
elected Committees in Q
elected members completed in
representatives 1 and SPCs in
Q4 2020
and by growing Q3 2021
voter registration
To ensure ICT is Continue with the
used to track support of IT
representations section to review
and effectively and improve the 59 meetings of
support the service to No. of statutory Council and
elected members meetings of meetings Municipal
role council annually Districts in
through the serviced 2020
development of
Microsoft Teams No. of remote
and other IT meetings Reporting to
solutions during supported commence in
2021 2021
No. of
representations
from all elected
To ensure ICT is members 5046
Further develop
used to track processed
and integrate
representations annually (incl.
CRM system to
and effectively Oireachtas)
record and
support the
monitor members Develop, test
elected members
and TD reps and launch new Commenced
role
Members Reps in Q4 2020,
Portal during ongoing
2021
Publish and
To grow maintain Live No. of electors
150,679
awareness and Register in line on register
(2021-22
participation in the with statutory published Feb
Register)
electoral process deadlines 2021
24 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Use IT solutions to
Complete
improve accuracy Commence in
between Q2 and
of register using Q2 2021
Q4
eircodes
Develop new
communications
Engagement
activities with
with schools and No. of
schools and 3rd
colleges in Q3 contacts
level institutions to
2021
promote
registration
Ensure annual
Monitor delivery of progress Complete
6.7 Continue to the Corporate reporting Progress
To ensure
support strong Plan 2020 – 2024 included in Report
efficiency,
audit, financial, Annual Report
transparency and
risk, data and Publish the
accountability is
corporate organisation’s
upheld in
governance and Annual Report
monitoring,
reporting systems including progress
reporting and Adoption by
to build public report on ASDP By 30.06.2021
meeting statutory Members in
confidence, 2020 and
requirements June
maximise Corporate Plan
efficiency and progress report
ensure compliance 2020
with our
obligations. Complete Annual Adoption by
Service Delivery By 31.03.2021 members in
Plan March
Ensure completion
95% returned
of Annual Ethics By 28.02. 2021
on time
Declarations
Ongoing
Monitor
oversight to keep Maintaining
implementation of
information information
Lobbying Act 2015
updated
Monitor Annual Report Publication
compliance with by 30.06.21 early July
the Protected
Disclosure Policy
Monitor
Provision of
compliance with
online GDPR
the General Data
training and No. trained
Protection
awareness for
Regulations
staff in 2021
(GDPR)
25 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Implementation
Policy on Section
Providing
40 Data Protection
awareness
6.7 Continue to Act, 2018. No. of
briefings to the
support strong To ensure Management of briefings
elected members
audit, financial, efficiency, Representations
in 2021
risk, data and transparency and from Elected
corporate accountability is Representatives
governance and upheld in Average no. of
reporting systems monitoring, days for FOI
to build public reporting and decisions made
24 days
confidence, meeting statutory (statutory
(2020)
maximise requirements To ensure requirement is
efficiency and compliance with 20 working
ensure compliance the FOI Act 2014 days).
with our Provide annual
obligations. FOI training to Number
decision makers trained
online
To establish and To appoint legal
manage a Legal advisors for 60% of lots
Services Code are from OGP
Framework Enforcement and framework in
Debt Mgmt. 2020
when OGP
Frameworks
completed
Manage cases
for legal services 873
on behalf of all cases created
Departments.
Ensure renewal
Monitor and or procurement
manage of service
Ongoing
procurement contracts when
contracts due during 2021.
To conduct
% spend vs
quarterly budget Ongoing
budget ongoing
reviews
To support the No. of meetings
work of the Audit supported 4
Committee annually
26 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Adoption of
Records
Complete Management
document Policy by
management Information Q3 2021
policy and Management
6.7 Continue to progress Committee
support strong implementation during 2021
audit, financial,
risk, data and Complete Part 8
corporate stage in project
governance and implementation
reporting systems for Records
to build public Progress Records Management
confidence, Management Centre and
Q4 2021
maximise Centre commence
efficiency and phase 1
ensure compliance construction
with our New bye laws
obligations. commenced
Oversee operation
No. of fines Q4 2020
of New Alcohol
processed Reporting to
Bye Laws
commence
2021
6.8 To work
alongside key To oversee the
partners to reporting of 2020
strategically use Performance
data to make Indicators to By 30.04.2021
informed, NOAC within
transparent and statutory
evidence led deadlines Reporting by
decisions, to inform 30.04.2021
service and
infrastructure
needs and
advocate for our
county from a
strong evidence
base.
Improve
communications
channels to Review of To have review
provide Communications completed during Q4 2021
information to Strategy 2021
support customer
service
27 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
6.9 Review and
improve our
communications Monitor the Visible increase 20% of press
channels to deliver implementation of in the usage of releases
timely and useful the Irish Irish language in issued
information that Language communications simultaneously
makes it easier for Scheme channels & tools bilingually
customers to
access services
and information
Review and
expand use of No. of registers
MapAlerter and users of
1657 (2020)
other IT customer MapAlerter
information system
systems
To have review
Review of Social
completed during Ongoing
Media Policy
2021
6.10 Improve
visibility and To increase the
awareness of the use of social
Council by media and other
effectively communications 49,395 (2019
promoting our role tools by the NOAC).
and our Council and Increase followers KCC central
No. of followers
achievements in enhance on KCC owned channels end
on social media
the delivery of community social media 2020: FB
pages
projects and awareness channels 15,081 Twitter
services. – 8,520 Insta
– 1,516
Develop proactive Increase in
communications volume of
opportunities to proactive press
Ongoing
promote KCC releases & social
services, projects media content on
and achievements campaigns/events
Consult with Review Casual No. of MDs that
2.5 Enabling communities and Trading Bye Laws bye law reviews 3 commenced
Business and collaborate with to comply with have been in 2020
sustaining growth partners to new regulations completed in
“To optimise the enhance the and address 2021
potential of Kildare public realm and growing demand
and its businesses design of our for outdoor Adoption of
to towns and trading in the Casual Trading
innovate, invest, villages and public realm Policy by SPC
promote and deliver projects
sustain growth and and programmes
employment, that revitalise the
across our County local retail
and throughout our economy and
community.” rural hinterlands.
28 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Human Resources
The Human Resources (HR) Department’s core activities include recruitment, staff training
and development, staff welfare, industrial relations and superannuation. During 2020
activities in the department had to be adjusted due to the pandemic. The main changes
were the introduction of remote working across the organisation and the use of online
platforms to deliver training and carry out interviews.
During 2021 the HR department will continue to promote staff training and development,
good attendance, a safe and healthy work environment and stable industrial relations. We
will look to embed and refine remote working in the organisation in consultation with Health
& Safety and the IT department.
Recruitment campaigns will continue throughout the year to ensure that all available posts
are filled as required and we will look at further streamlining the recruitment process,
including the use of online applications and IT solutions to maximise efficiency.
5-year
Corporate
Objective Performance Indicator
Plan Performance
(As per 2021 Objective (2020 unless otherwise
Supporting Standard
Corporate stated)
Strategy
Plan)
To ensure best
Responsive,
recruitment
effective and
practice is
6.3 Support flexible
followed and
organisationa recruitment
Build that the human
l programme in
organisationa resource needs No. of competitions run – 27
effectiveness, place to meet
l competence of the No. of leavers – 51
training and organisational
to effectively organisation No. of joiners - 85
continuous needs
deliver on our are met
professional
current and To refine
development,
future remote working
staff well-
services policies and
being, Remote
through procedures in
innovation, working policy
creating a consultation
flexibility and and procedures
culture of with other
performance reviewed and
training stakeholders,
by updated in line
excellence i.e. Health &
implementing with 52% of staff working
and Safety and IT
the sectoral government remotely
continuous and having
People requirements (based on Dec 2020 figures)
learning and regard to
Strategy and advice of
development government
LGMA
requirements
and advice of
the LGMA
29 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Create a culture
of continuous
learning and
development by
implementing
the staff training
and
development
programme for
2021 which will
include:
Implementation
- supporting
of Training &
professional No. of average training days
Development
staff to obtain per staff member – 1.95
Plan 2021
and maintain
accreditation No. of training
courses/seminars delivered -
- supporting 319
management
and leadership
capacity in the
organisation
6.3 Support through
organisationa mentoring and
l capacity
effectiveness, building training
training and Empower and
continuous enable our
professional managers and
PMDS
development, supervisors by
implemented,
staff well- supporting and
i.e. team plans
being, monitoring the
and PDPs
innovation, operation of
completed and
flexibility and PMDS and
reviewed
performance continuing the
throughout the
by implementation
organisation
implementing of the
the sectoral competency
People framework
Strategy To ensure
management
and staff are
supported so
that the
Provision and
organisation is
promotion of
best placed to
the Employee
meet current
Assistance
workloads,
Programme.
deadlines,
Ongoing
change
supports as
management
required
and future Ongoing
challenges in a
healthy and
safe working
environment
30 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
To continue to
promote
positive
employee
relations and Ongoing
engagement engagement
and good and regular
industrial meetings with
relations and to all trade unions
continue and Lead
consultation Worker
and Representative
communication s
with the Lead
Worker
Representative Ongoing
s
31 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Finance
The Finance Department, under the management of the Head of Finance, has primary
responsibility for a range of functions including:
• Budgets
• Financial Management & Reporting
• Accounting
• Payments
• Revenue Collection (including rates, rents & housing loans)
• Treasury Management
• Development Contribution Collection
• Motor Tax
Corporate Plan 5-year 2021 Objective Performance Performance
Supporting Objective (as Standard Indicator (2020
Strategy per Corporate unless
Plan) otherwise
stated)
To enhance the Procurement to No. of relevant Reporting to
1.3 Ensure over the competency of liaise with staff attending commence in
lifetime of the staff in Green Climate Action Green 2021
Corporate Plan that Procurement team to Procurement
Climate Action is practices increase staff briefings/training
mainstreamed into awareness of
the Council’s Green
policies, buildings, Procurement
infrastructure and options
operations to reduce
energy demand
To ensure that Continue to Collection level of 70% (2020) If
6.7 Continue to the Council’s maintain and rates Covid Rates
support strong audit, Revenue where possible Waiver had
financial, risk, data account is in increase been treated as
and corporate balance over collection rates cash collected
governance and the medium then this figure
reporting systems to term is 80%
build public Collection level for
confidence, rents and 92% (2020)
maximise efficiency Annuities
and ensure
compliance with our Collection level of
obligations Housing Loans 62% (2020)
AFS to be Annual Financial Annually March
submitted to the Statement
DoHPLG within
statutory Revenue €978.21 (2020)
timeframe expenditure per
capita
32 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Department/Service Area: Information Systems
The principal focus for I.T in 2021 is the protection of council information assets. Primarily
I.T. will look to protect the organisation against a cyber security incident e.g. ransom ware.
Compliance with GDPR and the provision of robust and resilient information management
systems and solutions to protect the council in the event of an infrastructural failure is also
included in this area. An initiative, termed a ‘Disaster Recovery’ or DR solution is an ongoing
project over several years to include technologies such as virtualization, resilient links, the
use of the Cloud where appropriate. The second area of focus is in assisting service delivery
sections to examine current work practices and to look for ways to improve the flow of work,
thereby reducing delivery times and improving customer services. This initiative involves the
development of customer service channels via web, mobile and Robotic Process
Technology (RPA) technologies. The deployment of the Council’s new Microsoft Dynamics
Customer Relationship Management (CRM) system will provide the opportunity to streamline
existing processes and introduce a platform for the new technology solutions.
As a response to the Covid-19 pandemic I.T. have had to enable over 600 staff to work
remotely through the provision of VPN and other remote working options such as TEAMS as
well as the procurement, configuration and deployment of over 5000 laptops. Support for this
remote working environment will continue through 2021 with the deployment of further IT
solutions.
Finally, in 2021 I.T. will continue to provide excellent levels of technical support service to
staff and to members, will be responsive to organisational needs and will strive for maximum
up-time on all hardware and software in use in the council.
5-year
Performance
Corporate Plan Objective
Performance Indicator (2020
Supporting (As per 2021 Objective
Standard unless otherwise
Strategy Corporate
stated)
Plan)
Cyber Security -
Support the Implement
6.4 Utilise ICT to functions of systems and Run staff IT Aim for 95%
reduce costs, Kildare technologies to security training attendance
improve County protect council
operational Council assets and
efficiency, through organise ongoing
expand online innovative training
and Cloud ICT programmes for
enabled services solutions staff awareness to
to make it easier Change IT
the dangers of Applied to all staff
for customers to password policy
cybercrime.
access services
and information.
Get a third party
to perform a Complete by Q3
second IT security 2021
risk assessment
33 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Increase security
features
Services to the
Public - enhance Support the Irish
the new public Language Scheme
facing website for
public interaction Continue to Host new CRM
with the council to enhance the portals
include updates to council website
library website, Support new library
new citizen and and sports
members portal partnerships sites
and GIS.
Enhance accessibility
features
Continue to deploy
open data sets to
data.gov.ie and
Open data
complete an audit of
all open datasets in
the organisation
CRM - develop
Start deployment of
6.4 Utilise ICT to new
new CRM solution
reduce costs, communications
Q2 2021 which will
improve channels for
include a new citizen
operational public
portal
efficiency, engagement
expand online
and Cloud
enabled services
to make it easier Technical Support Upgrade all 99% of Windows 7
for customers to - continue to Windows 7 machines upgraded
access services deliver effective machines to to Windows 10 - Q3
and information. technical support Windows 10 2021
to elected
members and to
staff in a cost
effective and Full deployment
efficient manner Teams available to
of office 365
all staff
Teams
Virtualisation of All physical servers
Support the
all servers and virtualised by Q2
functions of
fully hosted on 2021 and hosted on
Kildare County
resilient SAN resilient SAN
Council through
environment environment
innovative ICT
solutions
34 | P a g eANNUAL SERVICE DELIVERY PLAN 2021
Continued focus on
Continue to use key processes
Business Process supporting Housing,
Support the Deliver Internal Improvement Planning and
6.4 Utilise ICT to functions of Efficiencies - Finance
reduce costs, Kildare continue to work
improve County closely with
operational Council service delivery
efficiency, through sections to
expand online innovative improve Start deployment of
and Cloud ICT information and Implementation of
the new CRM
enabled services solutions transaction new CRM solution
solution - Q2 2021
to make it easier workflow.
for customers to
access services
and information
Use Microsoft Power
BI for the
Development of
development of all
an enterprise
new enterprise
reporting strategy
reporting
requirements
Support the Planning
department in the
procurement and
Procurement and
implementation of a
implementation of
new planning
a new Planning
administration
Administration
system which will
system
have full integration
into the new LGMA
ePlanning solution
Deployment of
laptops to staff
working remotely
Enable electronic
signature through
Continue to Docusign
support remote
working Development of on-
line forms using
Continue to SUBMIT.com
deploy solutions
that support Extend the use of
remote working Microsoft TEAMS
Support the
deployment of a new
staff app.
Build voting
functionality through
Teams for council
meetings
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