APPRENTICESHIP PROGRAMME - ACTIVE AWAY
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UNIQUE TENNIS
EXPERIENCES
ACTIVE AWAY
THAT UNITE LIKE
APPRENTICESHIP MINDED INDIVID -
PROGRAMME UALS , THROUGH
IMPECCABLE
A R E A L LY EXCITIN G OPPORTUN ITY TO T RAVEL , D EVE LOP
A ND L E A R N FROM A D RAGON S’ D EN INVEST M EN T.
SERVICE DELIV-
ERED BY TRU-
Unique Tennis Experiences that unite LY KNOWLEDGE-
like-minded individuals, through
impeccable service delivered by truly
knowledgeable hosts in excellent ABLE HOSTS IN
locations.
EXCELLENT
LOCATIONS
//02
THE
BUSINESS .
Since 2006 we’ve welcomed over 5000
people into the Active Away Family.
Being part of a family means we care
for each other & support each other
through trust, honesty & respect. We
know how to get along with people.
//03
TENNIS CLINICS
UK Indoor Doubles
Clinics at prestigious
centres.
TENNIS HOLIDAYS SKI HOLIDAYS
Group Hosted Tennis Holidays to Group Hosted Ski
immaculate destinations. Targeted Holidays to stunning
at 40-70 year old professional destinations.
people.
//04
JOIN OUR “ F U L F I L
DR E AMS AND
FAMILY. CREATE LASTING
ME MOR I E S”
Like any family, here at Active Away we have shared
values that guide us as we live, travel, learn and
experience together.
- ACTIVE AWAY
1 . T H E A C T I V E AWAY F A M I LY 4 . FULFIL DREAMS & CREATE LASTING
//05
MEMORIES
For over 15 years we’ve welcomed over 5000 people into the Active
Away Family. Being part of a family means we care for each other &
Tennis, passion, quality & fun. The art of knowing & understanding
support each other through trust, honesty & respect. We know how to
our guests & team. We must try to understand the needs, wants,
get along with people.
perceptions & emotions of the Active Away Family. By doing this we
are able to fulf il the dreams of our family.
2. BECOMING BETTER
5. WHETHER YOU THINK YOU CAN OR
“Everyday is a learning day.” We want everyone to constantly challenge
themselves to become better after every experience.
THINK YOU CAN’ T - YOU’RE RIGHT!
Optimism & Positivity is at the foref ront of everything we do. We work
3 . T H E U LT I M AT E S TA N D A R D together with enthusiasm, drive and a relentless optimism.
We have a vision of being the best Tennis Experience provider in the
world. Based on our immaculate reviews, we are working our way
6. 100% RESPONSIBILITY
there, however we’re never complacent. We must continue to develop
every aspect of what we do by listening to everyone around us. We Our achievements, results, quality of relationships & experience is
aim to always inspire, motivate and empower our people. our responsibility. We make no excuses and have no qualms around
anything we get wrong.
//06
WHAT WE
HAVE TO
OFFER
We have extremely high standards for who we
welcome into the Active Away Family.//07
T HRE E M A RK E T L E A D I N G
APPRE N TI CE S H I P O PP O RTU N T I E S
START I N G 2 3RD AU G U ST 202 1
The three apprenticeship roles we have on offer are:
1. Travel Consultant (15-18 month Level 3 qualif ication)
In this role you will be expected to make travel arrangements and booking accommodation and other services for
holidaymakers. You will be liaising with customers creating invoices
2. Digital Marketer (15-18 month Level 3 qualif ication)
The primary role of a digital marketer is to def ine, design, build and implement digital campaigns across a variety of online
and social media platforms to drive customer acquisition, customer engagement and customer retention
3. Customer Service Specialist (15-18 month Level 3 qualif ication)
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and
organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or
technical customer requests, complaints, and queries//08
T HRE E M A RK E T L E A D I N G
APPRE N TI CE S H I P O PP O RTU N I T I E S
START I N G 2 3RD AU G U ST 202 1
An Apprenticeship is a real job with training so you can earn while you learn and
pick up some nationally recognised qualif ications as you go. Our apprenticeships
on offer take between 12 - 18 Months. As our apprentice you will join our small
dynamic team in helping us to deliver the best possible experience for our clients.
We have three exceptional opportunities for you. In each of these roles you will be
based on location for 4-5 months of the year in some of the worlds best 5* resorts.
You will be employed on a 30hr a week contract, your time will be split between
working in your role for us 80% of the time and 20% working towards gaining your
level 3 qualif ication.
“This was the best year of my life, I got to spend 6 months in luxury 5 star resorts, gain
qualif ications, meet amazing people and make memories for a lifetime”
Dan Paul, Loughborough University//09
T HRE E M A RK E T L E A D I N G
APPRE N TI CE S H I P O PP O RTU N I T I E S
START I N G 2 3RD AU G U ST 202 1
What are the benef its?
1. Earn as you learn (Apprentice Minimum Wage of £4.30 per hour x 30hrs per week)
2. Full Head sponsorship (Rackets, Bags, Clothes and shoes)
3. You will be provided with an Apple IPhone and Apple Macbook Air
4. Kick start your Career
5. Gain a recognised qualif ication (QCF) fully funded up to £11,000
6. Learn at a pace suited to you with the support of a mentor
7. Get bespoke training and assessment at your workplace
8. Paid holiday
9. Gain valuable work experience in your job role and sector
10. Excellent progression opportunities, whether looking to study further or climb
the ranks within the workplace//010
T HRE E M A RK E T L E A D I N G
APPRE N TI CE S H I P O PP O RTU N I T I E S
START I N G 2 3RD AU G U ST 202 1
Who we are looking for?
• Curious nature with a thirst for knowledge and driven to improve
• Have a positive attitude with good verbal and interpersonal skills
• Have an outgoing personality and enjoy socializing with strong interpersonal skills
and be able to mix well with people of all ages
• Be able to play tennis and have an interest in gaining some experience in
coaching the game (however this is not necessary)
• Interest in new technology
• Creative - ability to think outside of the box and present f resh ideas
• Excellent written and oral skills
• Good knowledge of Microsoft Off ice//011 1 . T R AVE L CON SU LTA NT APPRENTICESHIP
START I N G 2 3RD AU G U ST 202 1
Working in partnership with Damar Training our training partner for this course.
They have been delivering the Travel Consultant Apprenticeship since its
development and have 100% pass rate
This is a 15-18 month qualif ication, Damar use a blended delivery approach using a combination of 121 and group coach
sessions, facilitated workshops, recorded webinars and online learning. The course has 6 weekly modules and at the end
of each module there will be check in with the coach to access learning and a further 12 week review with supervisor
attendance.
Timeline of workflow
2021 - 23rd - 27th August - Training week | September 2nd - October 31st - On location in Europe | 1st November - 22nd Dec -
Working remotely f rom home
2022 - 5th Jan - 31st March - Working remotely f rom home | 1st April - 18th June - On location in Europe | 19th June - 31st
August - Working remotely f rom home | September 2nd - October 31st - On location in Europe | 1st November 22nd Dec -
Working remotely f rom home
2023 - 4th Jan November - 31st March - Working remotely f rom home
Progression Routes
Travel apprentices will be well placed to progress within the industry into leadership or specialist travel roles. For those
wanting to go into management, we offer the Level 3 Team Leader/Supervisor and the Level 5 Operational/Departmental
Manager Apprenticeships.//012 1 . T R AVE L CON SU LTA NT APPRENTICESHIP
START I N G 2 3RD AU G U ST 202 1
The following topics are covered as part of the travel agent apprenticeship:
Role: How to keep up to date with current international affairs that could impact customers
Products: Knowledge of unique selling points of travel products and an understanding of how to match their features to
enhance the competitive proposition knowledge. Knowledge of passport and visa requirements, customs and traditions,
differences in time zones
Team: How to work as part of a team to deliver excellent customer service while learning about the importance of personal
development
ICT: How to use travel booking systems
Prof iling: Knowledge of different clients, including corporate and leisure customers, to identify their requirements and
individual needs
Operations: Knowledge of the organisation and its everyday operations
Relationships: Build excellent communication skills verbally, over the phone or face-to-face while developing relationships
with colleagues, customers and suppliers//013 2 . D I G I TAL MARK E TER APPRENTICESHIP
START I N G 2 3RD AU G U ST 202 1
Working in partnership with Aspire To Learn our training partner for this course.
They have been delivering the Digital Marketer Apprenticeship for many years.
This is a 15-18 month qualif ication, The course is delivered on-site by an allocated personal tutor and is tailored to individual
business needs. Student’s will understand how to choose, use and manage appropriate, secure digital platforms and
technologies. They will develop writing skills for a range of digital media and audiences. They will learn to research, interpret
and use data for the development of digital marketing campaigns. They will gain an understanding of analytic tools, such as
SEO, PPC, and how to measure return on investment.
Timeline of workflow
2021 - 23rd - 27th August - Training week | September 2nd - October 31st - On location in Europe | 1st November - 22nd Dec -
Working remotely f rom home
2022 - 5th Jan - 31st March - Working remotely f rom home | 1st April - 18th June - On location in Europe | 19th June - 31st
August - Working remotely f rom home | September 2nd - October 31st - On location in Europe | 1st November 22nd Dec -
Working remotely f rom home
2023 - 4th Jan November - 31st March - Working remotely f rom home
Progression Routes
Upon completion, you may apply:
1. For entry on to the Register of IT Technicians.
2. To join as an Aff iliate (Professional) member of the CIM (Chartered Institute of Marketing)
3. To join as Associate member of BCSManager Apprenticeships.//014 2 . D I G I TAL MARK E TER APPRENTICESHIP
START I N G 2 3RD AU G U ST 202 1
Course overview and learning
The course is delivered on-site by an allocated personal tutor and is tailored to individual business needs. Students will
understand how to choose, use and manage appropriate, secure digital platforms and technologies.
They will develop writing skills for a range of digital media and audiences. They will learn to research, interpret and use data
for the development of digital marketing campaigns.
They will gain an understanding of analytic tools, such as SEO, PPC, and how to measure return on investment.
To complete the apprenticeship learners will choose and need to complete f rom one of three modules which will be chosen
by individual employers:
1. Marketing Principles
2. Principles of Coding
3. Digital Marketing Business Principle//015 3. CU STOME R SE R VICE SPECIALIST
A PPRE N TICESHIP
START I N G 2 3RD AU G U ST 202 1
Working in partnership with Aspire To Learn our training partner for this course.
They have been delivering the Digital Marketer Apprenticeship for many years.
This is a 15 month qualif ication, A customer service specialist role is to be a ‘professional’ for direct customer support. They
may operate within all sectors and organisation types. They are the advocates of a company’s or organisation’s service
standards and work with customers every day.
Timeline of workflow
2021 - 23rd - 27th August - Training week | September 2nd - October 31st - On location in Europe | 1st November - 22nd Dec -
Working remotely f rom home
2022 - 5th Jan - 31st March - Working remotely f rom home | 1st April - 18th June - On location in Europe | 19th June - 31st
August - Working remotely f rom home | September 2nd - October 31st - On location in Europe | 1st November 22nd Dec -
Working remotely f rom home
2023 - 4th Jan November - 31st March - Working remotely f rom home
Progression Routes
1. The course will give you eligibility to join the Institute of Customer Service as an Individual member at Professional level.
2. Progress on a customer service career path for further professional membership, including management.//016 3. CU STOME R SE R VICE SPECIALIST
A PPRE N TICESHIP
START I N G 2 3RD AU G U ST 202 1
Course overview and learning
The course is delivered on-site by an allocated personal tutor and tailored to individual business needs. Learners will develop
their knowledge of organisational processes and the customer journey. They will acquire the skills and expertise to utilise
the correct IT systems to gain an understanding of customer data and how to deal with customers across all medium in a
positive, personable and professional way.
You will learn how customer experiences affect sales and how to build trust. Acquire knowledge of the systems and
technology that gather customer data and how to analyse customer information to report and influence change and
improvements in service. Customer service standards, strategy and regulatory requirements also form part of the training
programme.
End Point Assessment
A work-based project, supported by an interview
Professional discussion supported by portfolio evidence//017
YOUR ROLE
MOVI NG FO RWA RD
We are a fast growing company and we are always looking for stand out individuals
to join our full time team.
We want to continue your development, if you impress during your apprenticeship,
you could also gain a full time position with the Active Away. To have a foot in the
industry at such an early stage in your career is massively benef icial, and could give
you the basis to work your way up in the company.//018
APPLY NOW
Please visit: activeaway.com/join-the-team/ if the above link
doesn’t work.THANK YOU. We hope to welcome you to the Active Away Family very soon. If you have any questions please don’t hesitate to get in touch. THE ACTIVE AWAY FAMILY
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