Camden Libraries Strategy 2021-2025 - April 2021
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F T
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D
Camden Libraries
Strategy 2021-2025
April 2021
F T R A D
Acknowledgement
F T
of Country
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D
Camden Council acknowledges the Dharawal
people as the traditional custodians of this
land and pay our respect to their Elders both
past and present.
Table of Contents
BACKGROUND + CONTEXT 6
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Introduction
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The value of libraries
Context
Libraries offer people a “third
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Camden Libraries: now and future
place” separate from home
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OUR COMMUNITY TOLD US 18 or work, and are anchors of
Key themes community life, facilitating
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What our libraries mean to the community
creative interactions between
How do Camden’s children + young people see the future
of libraries people.”
- Ray Oldenberg
STRATEGY + ACTIONS 24
Our aspiration
Strategic priorities
Actions
APPENDIX 40
Library inspiration: best practice case studies
Community engagement findings summary
Narellan Library plaza at Narellan Rhythms festival (2015)
(Photo source: Silvia Grimm, Camden Libraries website.
Reference number: CLS0731)
4 Camden Council
Executive Summary
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About this Strategy The Strategic Framework
Libraries have evolved from a place of books our strategic priorities are:
our aspiration is:
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and information to more expansive ‘third’ places
and community hubs. They play a crucial role in
bringing people together from across socioeconomic Within the library walls, 1 Our community feels welcome, safe
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backgrounds; forging greater understanding of other and connected
perspectives and cultures; offering a safe and free
beyond the buildings and in
the virtual spaces, Camden
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Our library spaces are vibrant, well
2
public space; and providing a place for people who
otherwise might feel excluded. Libraries provide a place for utilised and provide for everyone in our
community
Libraries are also focal points and drivers of local the community to connect;
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liveability. By providing a free, equal access space
share interests, stories and Our inclusive library programs and
where everyone is welcome, libraries help to build
healthier and more connected communities. experiences; discover new
skills and knowledge; inspire
3 activities inspire learning, creativity
and discovery
The Camden Libraries Strategy 2021-2025 sets out
the strategic framework for the delivery of Camden creativity; and read a good book. Our collections and resources provide
Council’s library services across the Camden Local
Government Area (LGA). Our libraries are places where 4 contemporary opportunities for
lifelong learning and to tell our stories
This Strategy aligns with the overarching community everyone is welcome.
vision of ‘A Sustainable Camden LGA by 2040’
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Our well managed libraries continue
and the established Community Strategic Plan key
to support our growing and changing
directions, in particular Key Direction 5 - An enriched community
and connected community and Strategy 5.2.1 Provide
library services that promote community hubs, enable
people to connect, stimulate opportunities to share
information and learn, and foster cultural and social
exchange.
Camden Libraries Strategy 2021-2025 5
F T
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C o n t e x t
g r o und +
Back
Introduction About this Strategy
Over the past decades, libraries have expanded their This Strategy has been developed in partnership with 850+ locals have helped shape
roles “beyond the shelves” to become community and the community to ensure our people are at the heart of
cultural hubs. Today, libraries are some of the top visited our libraries and that we respond to their changing needs
the Camden Libraries Strategy
and trusted public institutions in Australia, providing with opportunities to learn, connect, share stories and
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access to vital resources, services and information experiences, be creative and discover new skills.
that support the wellbeing, liveability, connectivity and
444 community survey responses
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productivity of our cities and communities. In preparing this Strategy, we reviewed the relevant
policy context, explored the Camden community’s current Online from 3 January - 21 February 2020
Camden Libraries are highly valued by our community and future characteristics and analysed the local place
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as places where people of all ages and backgrounds context. We also assessed gaps and opportunities in
are welcome. By providing a free place where people library service provision and were inspired by a review of
can meet, participate in programs and events, learn, best practice and emerging trends (see appendix). 250+ responses at pop-up stalls
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find information, and feel connected to their community via staffed and unstaffed pop-ups at the
and place, our libraries help to build social cohesion and We have listened to our community and their ideas,
views, experiences and values have shaped the three libraries in August-September 2020
resilience.
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aspiration, priorities and actions outlined in this Strategy.
Council would like to thank everyone who values our 200+ school survey responses
libraries and has contributed to developing this Strategy, from children and young people across a
especially those who took the time to complete a survey range of ages from K-12
and attended a conversation.
Advisory committee focus groups
with the Youth Council and the Cohesive
Communities and Access Advisory
Committees
Staff workshops
with Library Services staff and staff
across a variety of Council teams
Photo source: Cred Consulting
Camden Libraries Strategy 2021-2025 7
The Value of Libraries
Building social capital Contributor to liveability
Libraries help build what social scientists call Libraries are focal points and drivers of local
‘social capital’. Research shows that people liveability. Research shows that people prefer to
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who live in closer proximity to amenities, live near a public library if they have a choice,
such as libraries, are more content with their and often perceive library access as part of an
enhanced quality of life. There is increasing
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neighbourhood, more trusting of others and less
lonely regardless of whether they live in large recognition of the benefits of libraries including
cities, suburbs or small cities or towns. healthier and more connected communities.
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More and more, libraries are expanding their
reach beyond their physical buildings, with
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many providing access to digital spaces and
e-resources, as well as home delivery and Lifelong learning
outreach services for those who are vulnerable
or not able to visit their local library. For many, One of the understood roles of libraries is fostering
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libraries also provide an important link to learning and education. This is achieved through
government information and other services. access to printed and digital information and
resources, educational programs and events as
well as spaces for study and learning outside the Building our community
home.
resilience
There is increasing focus on how libraries can
support learning throughout a person’s lifespan, The impacts of the COVID-19 pandemic have
Access + Participation from babies through to the elderly. There is also taught us the importance of ensuring our
A 2017-2018 survey from ABS found that one increased focus on how libraries can support a communities are resilient and able to survive
in three Australians aged 15 years or over had broader spectrum of learning beyond basic literacy. and adapt in the face of the chronic stresses and
attended a library, with similar visitation rates Research from the Australian Council for unexpected shocks that we may face.
across people of different income ranges. Educational Research indicates that students tend Libraries are increasingly playing a role in
Libraries had relatively high rates of frequent to be more engaged with learning on the whole if supporting the resilience of communities, by
visits, with a third of attendees visiting more than they engage with library resources, interact with linking people to resources and information that
10 times in the 12 month period. library staff, and spend time using libraries. can help connect people to their community,
Moreover, libraries can contribute to learning local service providers and other support. During
throughout a person’s lifespan, from young to old the pandemic, Camden Libraries was quick to
and also play a role in facilitating intergenerational adapt, providing programs and resources online
skill-sharing. and expanded home delivery services for those
in need.
8 Camden Council
Building community
connections Flexible, multipurpose community spaces
Libraries play a crucial role in bringing Across the globe, there is a trend towards multipurpose library spaces that
people together from across socioeconomic allow for flexible use and for function to change over time as community
backgrounds, forging greater understanding of needs change and/or grow. Design trends include moveable furniture,
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other perspectives and cultures, offering a safe bookshelves and walls that allow for reconfiguration of spaces when
and free public space and providing connection required, such as provided at Oran Park Library.
into the community for people who are otherwise Multi-functional and adaptable library spaces are important in growing
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excluded. communities, such as Camden, as there may be limited social infrastructure
They do this by providing places where people available in new growth areas and needs may change over time.
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can meet and stay such as comfortable lounge
rooms and multipurpose rooms, as well as
sharing and celebrating local strengths and
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stories.
Local economic benefits
This is particularly important in new residential
communities such as those in Camden’s growth Libraries can have economic benefits for communities too. A three-year
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areas. While these new areas develop there may study in Victoria shows that for every dollar invested in libraries, the
be limited spaces for the incidental connections community receives triple the value (McDougall, 2011). For every dollar
that support neighbourliness, and libraries can spent on NSW public libraries the value back to the community is, on
serve as a community meeting place. average, between $2.82 and $4.24 (Berryman, 2005).
Overcoming the digital divide Celebrating local culture + creativity
Libraries are often the only places where communities can access the Libraries support local culture and creativity in a range of ways including
internet and computers for free, playing a crucial role in ensuring that through exhibitions and displays, workshops, programs and events and
people on low incomes and other disadvantaged groups are able to through providing access to creative technology, equipment or software.
access information and technology and develop the necessary skills to There is also an increasing trend towards providing makerspaces within
use these. libraries where people can come to create and produce their own work.
Many libraries today also offer public access to emerging and specialised Library collections can be troves of local knowledge and culture and
technology programs and resources such as 3D printers and scanners, should aim to reflect the diversity of the local community, including its
virtual reality and coding clubs. Providing public access to and education shared histories, cultural backgrounds and a diversity of interests.
around these emerging technologies is important to develop skills that will
be increasingly important in future jobs.
Camden Libraries Strategy 2021-2025 9
Context
Community and Place Context
The Dharawal people are the traditional custodians The Camden LGA is home to 101,437 people (2019). Leppington Town Centre Precinct is a strategic centre
The current community is characterised by a younger within the Western Parkland City in the Greater Sydney
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of Camden’s land and their spiritual and cultural
connection to Country is respected and acknowledged age profile, with a relatively low, but increasing cultural Commission’s Our Greater Sydney 2056 and is part
as a fundamental part of this area. The Camden Local diversity including people speaking English as a second of Sydney’s South West Growth Area (SWGA). It is
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Government Area (LGA) also sits at the intersection of language and those recently arrived to Australia. expected the development will be predominantly high
three Aboriginal tribal boundaries. The groups include density with a forecast population of 45,947 residents
An analysis of likely library participation and needs by and 12,500 jobs1.
the Gundungurra to the west and south, the Dharawal
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community cohort has been undertaken to ensure the
to the south and east and the Darug to the north.
strategic priorities and actions consider the specific As our community grows and becomes more diverse,
This connection long pre-dates European settlement
needs for different groups, ages, cultural backgrounds our libraries can play an important role in providing
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and despite modification of the land through urban
and incomes. access to resources and information as well as provide
development, many places of significance remain.
crucial meeting places that can play an important role
The largest increase in persons between 2016 and 2026 in fostering community connections and a sense of
Today, the area is characterised by a rural and heritage
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is forecast to be in ages ‘parents and homebuilders aged community identity, belonging and place and particularly
features set in landscapes of scenic and natural beauty,
35 to 49 years’ (+37,576), followed by ‘young workforce for new residents.
offering a mix of agricultural land, towns and villages,
aged 25 to 34 years’ (+23,030). The following graphics
new residential areas and industrial areas.
(on page 11) provide a snapshot of the key current and
The Camden LGA is located approximately 60kms future demographic information relevant to the future
south-west of the Sydney CBD. The LGA covers a total planning of the Camden Libraries network.
land area of 206 square kilometres and is bounded by
A significant portion of the northern part of Camden has
Liverpool City in the north, Campbelltown City in the east,
been identified for future urban development, known
and Wollondilly Shire in the south and west.
as the South West Growth Area (SWGA). Ensuring
Camden is one of the fastest growing LGA’s in Australia, the timely delivery of new and upgraded quality social
with the population forecast to grow from 78,220 in 2016 infrastructure, including libraries, and enhancing
to 233,950 by 2036. This growth, and major investment Camden’s distinctive local character and natural
in the nearby Western Sydney Aerotropolis, presents environment is integral to our community’s wellbeing and
significant challenges as well as opportunities. resilience as we grow and change.
Over the next 20 years, Council will need to plan for
new homes, jobs and services for an additional 140,000
people.
1. Elton Consulting ‘Leppington Town Centre Precinct Social
Infrastructure, Open Space and Demographics (December 2018)
10 Camden CouncilF T
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Source: Camden Council Local Strategic
Planning Statement (March 2020)
Camden Libraries Strategy 2021-2025 11Snapshot of library participation Strategic Policy Considerations
& needs by community cohort FIRST NATIONS PEOPLE This Strategy sits within a wider international, national,
Libraries can provide welcoming and trusted state and local policy framework.
environments for Aboriginal and Torres Strait Islander
CHILDREN AND FAMILIES (0-11) people by creating a visible Indigenous presence in Libraries play an important role in contributing towards
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spaces, for example through acknowledgment signs achieving the United Nations 2030 Agenda for
Children and families are key users of libraries with
and through programs and collections that relate to Sustainable Development Goals to create more
a focus on informal learning, play and storytelling.
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Indigenous culture. sustainable societies, by providing public, equitable
Libraries support literacy with free resources as well
access to information and resources and providing safe
as programs for a range of ages from storytime for
PEOPLE FROM CULTURALLY DIVERSE BACKGROUNDS and inclusive meeting spaces where cost is not a barrier
babies through to school holiday programs.
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to developing knowledge.
Libraries play an important role in supporting people
YOUNG PEOPLE (12-24) from culturally and linguistically diverse backgrounds The impact of libraries can be measured through a
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through the provision of multilingual resources and variety of outcomes such as literacy and lifelong learning,
Libraries provide a free public space for young
collections, signage and English language classes. informed and connected citizens, digital inclusion and
people to access resources, study alone or in a
Ensuring libraries are welcoming and culturally economic and workforce development as outlined in
group, relax or meet with friends. As ‘digital natives’
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appropriate is a priority. the Australian Library and Information Association
young people are keen users of libraries technology
Guidelines for Australian Public Libraries.
resources. Young people may require access to
the library at night and on the weekend, particularly PEOPLE WITH DISABILITY The NSW Government Cultural Infrastructure Plan
during exam periods. People living with disability may have specific needs 2025+ recognises the opportunity for libraries to increase
that cannot be easily fulfilled through standard library cultural participation and is committed to assisting their
WORKING AGED ADULTS services. Adapting the physical space, offering continued development as community and cultural
materials in accessible formats and accessible hubs and technology and connectivity access points for
Adults are libraries’ largest target group. Working-
programs are some ways that libraries can support communities.
aged adults require access to libraries outside of
participation.
work hours and on the weekend, and may often visit The Greater Sydney Region Plan & Western City
with their children. District Plan includes a focus on providing social
LOW INCOME HOUSEHOLDS
infrastructure such as libraries to meet demand
OLDER PEOPLE (65+) As free public spaces, libraries aim to be accessible from population growth and to support the liveability,
and welcoming for people of all socioeconomic productivity and sustainability of the area. Council is
Older people are major users of libraries and this
backgrounds. Libraries are important for lower-income investigating the provision of an additional library in the
trend is likely to grow as the population ages. Many
households as they may not be able to afford access to northern part of the South West Growth Area Precinct.
seniors live alone and may seek social interaction at
resources such as computers with internet access and
libraries. As well as visit to participate in organised
books at home.
social programs. Computer literacy is becoming
increasingly important for all ages as services and
information move online.
12 Camden CouncilThe Children and Families Strategy and Active The Local Strategic Planning Statement (LSPS)
Ageing Strategy both identify the important role that is the basis for Council’s strategic land use planning,
libraries play in facilitating opportunities for lifelong in consideration of local economic, social and
learning and skills development and for people environmental matters. This Strategic Plan aligns to
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to connect to their community through access to the following priorities:
STATE AND REGIONAL PLANS
resources, programs and information.
• Local Priority L2 is “celebrating and respecting
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Aligning with the Disability Inclusion Action Plan, Camden’s proud heritage” which libraries
Camden Libraries should incorporate universal currently and will continue to play a significant CAMDEN
COMMUNITY
design principles and provide inclusive places for role;
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STRATEGIC PLAN
social connection, information in accessible formats • Local Priority L3 is “providing services and
and technologies, and offer support in navigating facilities to foster a healthy and socially ION
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LOCAL STRATEGIC PLANNING
systems and processes to accessing services.
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connected community,” including library
LUA
STATEMENT
VA
provision that responds to existing gaps and
E
AND
The Camden Community Strategic Plan future demand; OTHER STRATEGIES
G
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(CSP) vision is for “a Sustainable Camden Local
ORIN
• Local Priority L4 is “encouraging vibrant and Camden Libraries Strategy Plan
Government Area by 2040.” This Strategic Plan
MONIT
Spaces and Places Strategy
connected centres which reflect Camden’s
aligns with the CSP focusing on: Children and Families Strategy
evolving character” which libraries play a Active Ageing Strategy
• recognising Camden’s heritage character significant role and provides opportunities for Disability Inclusion Action Plan
including through provision of local and family increased activation of the public spaces near
history services, collections and programs and the libraries; and
DELIVERY PROGRAM
cooperation with the Camden Museum; • Local Priority L5 is “supporting cultural COMMUNITY
(4 YEARS) RESOURCING
• providing libraries and library services that infrastructure to promote cultural and creative ENGAGEMENT STRATEGY
foster a healthy, resilient, inclusive and socially spaces” which includes library spaces now OPERATIONAL PLAN
Long term financial planning
Workforce management
connected community; and as they evolve and their collections and (1 YEAR)
planning
resources expand. The co-location of libraries Asset management planning
• fostering vibrant town centres that reflect
with other cultural and creative spaces provides
Camden’s evolving character; and
opportunities to expand programs, skills
• fostering culture and creativity through the ANNUAL
development, learning and workshops to meet REPORT
provision of cultural infrastructure.
the diverse interests of our community.
Integrated Planning and Reporting Framework and strategic policy context
(Source: Cred Consulting)
Camden Libraries Strategy 2021-2025 13Camden Libraries: Now and Future
Camden Libraries are important places that play multiple Camden Library Narellan Library
roles in the community. Camden Libraries has three sites
located at Camden, Narellan and Oran Park. Camden Library is located within the historic Camden Narellan Library is located adjacent to the Narellan Town
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Town Centre and was refurbished in 2006 to be co- Centre shopping precinct and opened to the public in
Camden Libraries’ network does not have a central located with the Camden Museum, Camden Historical 2005. The library includes a range of spaces including an
library, with each individual library being largely self- Society and Camden Area Family History Society. indoor/outdoor play space for children, three study rooms
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contained with a core collection and services. Additional Offering specialised collections for local studies, family and The Space Digital Studios providing access to a
resources and distinct specialisations at each library history and agriculture, the library provides a strong semi-professional recording studio and computer lab.
depending on the size and nature of demand in its link between heritage and contemporary Camden. The
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catchment. library provides a range of printed, digital and technology Facilities + spaces
resources and programs and events. It also includes a
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meeting room within the former Fire Station building. • 3,111m2 floorspace
• The Space Digital Studios including recording studio
Facilities + spaces and computer lab
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• 3 study rooms and 2 multipurpose community rooms
3
• 806m2 floorspace • Large forecourt with shaded seating
• Co-located with Camden Museum and Camden Area
Family History Society Programs + services
Libraries • Multipurpose meeting room
• Public access computers • Range of programs for babies and children including
• Foyer offering seating and meeting place Babies into Books, Storytime, after school make and
do, school holiday activities
Programs + services • Programs for youth including HSC Lock In,
Visitation Members Dungeons and Dragons Saturday sessions, Code
577,779
• Range of programs for babies and children, including Club, school holiday activities and Homeschoolers
60,768
Babies into Books, Storytime, Mini Builders, after day
school make and do and school holiday activities
• Alternative lending collections (e.g. Telescopes,
• Book discussion groups science kits, book club kits)
Collection items
• Specialised family history, local studies and
Technology use Items loaned • Other programs including movie club
91,641 agriculture collections
22,424 228,743
• Programs for youth including school holidays
activities
Camden Libraries snapshot (2017-2018)
• Programs for seniors
14 Camden CouncilOran Park Library Beyond the Building
Opened in 2018, Oran Park Library is Camden’s newest Beyond physical facilities, Camden Libraries’ network is
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library service located within the new master planned supported by the library website, home delivery service
Oran Park Town Centre. The building features a striking and Books Unbound ‘pop-up’ library, an outreach service
and colourful design that serves as an urban marker and visiting shopping centres, schools and other community
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helps to create a sense of place and identity in this new locations.
urban centre. It is located next to Council’s administrative
centre to the south, as well as a planned leisure centre to Camden Libraries’ online e-resources and Home Library
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the north. Service have proven to be particularly important and in
high demand during the COVID-19 pandemic which saw
The library has been designed to include for the provision the closure of public buildings. This demonstrates the
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of digital services and flexible and multipurpose spaces, value of providing library resources through a range of
including bookshelves on wheels for increased flexibility channels, including to those in the community who are
that can be adapted, modified and changed over time more vulnerable and may be housebound.
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to meet the community’s needs. The new building is a
transparent, open, flexible and multipurpose space. The Going forward, there are opportunities to expand
library has a large forecourt plaza with shaded seating Camden Libraries’ presence beyond the library buildings.
and covered grass area that provides opportunities for In particular, there are currently no library services in
indoor/outdoor events and programs. the rural areas with opportunities for alternative delivery
models such as pop-up libraries and shared-use
arrangements.
Facilities + spaces
• 2,500m2 floorspace
• 3 study rooms and 3 multipurpose community rooms
• Large forecourt with shaded seating
• Community support organisations on the first floor
Programs + services
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• Range of programs for babies and children, including oto
:C
red
Babies into Books, Storytime, Saturplay, after school Co
ns
make and do, school holiday activities, 3D print ult
ing
workshops
• Programs for youth including after school and school
holidays activities
• Alternative lending collections (e.g. Science kits)
Camden Libraries Strategy 2021-2025 15What is planned for the future Benchmarking future library provision
To support Camden’s existing and new residents, Council’s Spaces and Places Strategy applies the It is important that the community are invited to inform
Council is investigating opportunities to locate a new established population-based library benchmark of one the design of any new library or upgrades to existing
library within Leppington Town Centre to be co-located local library for every 40,000 people. Figure 2 shows the libraries, including First Nations Peoples, new residents,
distribution of forecast population growth to 2036 with people with disability, young people and children, older
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with a multipurpose community centre and cultural and
performing arts centre. current and planned library provision. people and people from culturally diverse backgrounds.
This engagement would aim to understand their needs
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While a new library in this location has been identified, The Strategy notes that based on this benchmark
and start building strong connections.
the specific location within this precinct is yet be Camden LGA currently has a good provision of libraries
determined as the planning and its development for the existing population, with one local library for every
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continues. 26,073 people. By 2036, the benchmark indicates there
will be a shortfall of two libraries1.
In proximity to a train station in a strategic centre with
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significant forecast population growth, this library could The total recommended floor space for a co-located
potentially be delivered as a joint service between library space and community centre space for the
Camden Council and neighbouring Liverpool City precinct is 5,000-5,600m2. It has also been identified
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Council. that there is a lack of arts and cultural facilities and
recommended that the community facility is co-located
In consultation undertaken for Council’s Spaces and with the library in the Leppington Town Centre Precinct
Places Strategy (2020), it notes that the Camden and which could include performing arts spaces, exhibition,
Narellan libraries were nearing capacity and only housed workshop and studio spaces and other art and cultural
an English language collection, with books in other spaces2.
languages available through an interlibrary loan system.
Primary user groups are parents with children and key Demand for additional library provision will predominantly
periods are Saturdays, school holidays and during the be in the Growth Districts. However, with provision of
HSC and university exams. district level services provided in Leppington and Oran
Park, this demand may be met, and additional need
Increased hours, staffing, parking at Narellan, digital should be monitored.
resources and meeting rooms spaces were identified to
meet future growth. While Camden’s rural areas have limited population
growth, they currently have no library services. To
provide improved equity of provision, alternative delivery
models could be considered, such as pop-up libraries
and shared use arrangements2.
1. Camden Council Spaces and Places Strategy (March 2020)
2. Elton Consulting ‘Leppington Town Centre Precinct Social
Infrastructure, Open Space and Demographics (December
2018)
16 Camden CouncilL*
Leppington
Precinct
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O
A
Oran Park
D R C
Camden
N
Narellan
Figure 2: Distribution map of forecast population growth to 2036 O Oran Park library N Narellan library C Camden library L* Potential new library at Leppington
and library provision (Map source: Forecast.id;
(Photo source: Cred Consulting, April McCabe)
Camden Libraries Strategy 2021-2025 17F T
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y t o l d u s
o m muni t
Our CIntroduction What we did
The purpose of community engagement was to Over 850 responses and conversations with children
understand the Camden community’s library service through to older residents, library users, staff and
needs, priorities and aspirations to inform the advisory groups members have shaped this Strategy.
development of the Camden Libraries Strategy.
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Engagement built on findings from a Library Services
The impacts of the COVID-19 pandemic and associated survey conducted in early 2020, which provided baseline
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physical distancing requirements as well as the data about service delivery priorities that Council can
temporary closure of Camden Libraries required us to benchmark against over time.
rethink our approach to community engagement. Cred
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Consulting and Council collaborated to deliver creative The second stage of engagement included a pop-
community engagement activities from July to September up installation within each of the three libraries; two
2020 that ensured the safety of the community and staff. Saturday morning, in-person pop ups at Narellan and
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Oran Park Libraries and a series of focus groups and
workshops with young people, community, people with
disability and staff from across Camden Council.
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Three separate surveys were also distributed to children
and young people through schools and the library
programs. Over 250 surveys were received from young
children (4-8yrs); primary school children (9-12yrs) and
young people (13+ yrs) which provided information about
the types of activities and spaces within the library they
would like as well as writing about and drawing their
dream libraries. All their ideas have helped to shape the
direction of this Strategy.
Ph
oto
so
urc
e:
Cr
ed
Co
ns
ult
ing
Camden Libraries Strategy 2021-2025 19Key themes
An assessment of all the responses and data received
across all the engagement activities identified a number
of key themes. These themes were:
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Camden Libraries are highly valued Camden Libraries are community hubs
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Our community told us that they appreciate their local Our community told us they would like to see Camden
Libraries continue to expand their role as focal points
86%
libraries as places to learn, relax, read, participate in
activities and programs, access a variety of resources for community life and be welcoming and inclusive for
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and services, and meet and engage with other people everyone.
in the community. People also said they value that their Overall satisfaction
People suggested ideas for increased library programs,
with Camden
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libraries are free public spaces where everyone in the for a range of cohorts to further connect and support
community is welcome to ‘just be’. Libraries
the community. People would like to see longer opening
Results from the community survey indicated high levels hours at all libraries to support people to access them
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of satisfaction with Camden Libraries (see Figure 3). outside of work and school hours and on the weekend.
Providing access to a range of resources
We also heard from Council’s advisory committees
about how Camden Libraries provide crucial support for 93% 85%
young people, people from diverse cultural and linguistic Satisfaction with Satisfaction with
Our community told us that, while they understand Library buildings
backgrounds, older people and people with disability. Library staff
that libraries are no longer just books, “books are still
Library staff emphasised that future planning should
important” and they want to see Camden Libraries
“keep the needs of the community at the heart of all
continue to provide access to a range of resources to
decision making.”
79% 77%
borrow and use, including books, CDs and DVDs.
We also heard from people who told us that access A summary of engagement findings are provided in the 77%
to computers, printers and copiers at the library had Appendix. Collections Signage Opening hours
helped them through a challenging period in their life,
for example when they first moved to the country, or
72% 68%
were unemployed. They noted that digital technology
resources may be particularly important for vulnerable
community members who may not have access at home.
67%
Access to Online access/ Programs &
technology website events
Figure 3: Percentage of respondents satisfied or very
satisfied across a range of benchmarks
(444 surveys, Feb 2020)
20 Camden Council“A vital educational, information and “I have always had a fondness for the library, with many
cultural centre promoting literacy and fond childhood memories of time spent there. Life has
What libraries mean to the Camden community learning and community connections” become busy and the library is a place where the pace
slows a little”
People value libraries in Camden as places for all
ages to come to learn, relax, read, participate in
activities and programs, access a variety of resources
and services, and meet and engage with new people “The library is welcoming and homelike, “A space to connect
especially in the sense that it is one of
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in the community. Below are selected verbatim with my knitting group
comments from community engagement. the few locations one is allowed to exist, and friends. Also a cosy,
without demanding a charge. Peacefully.” homely space outside
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“A free meeting hub, with
of home to be around
helpful everyday life tools and
people and books without
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resources”
too much socialising”
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“A calm place to come and
“Great place for the whole
borrow books for my kids’
family to have some quiet,
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reading journey, particularly
educational entertainment”
5 & 8 year olds. Great you
have home readers”
“It is a place for interaction and sourceable
“A safe and welcoming space where everyone in the material so that I can pursue interests
“It’s a place I feel local community can come and just be. Whether they important to me. I like the staff who are
welcome - It’s like a want to study or participate in programs, or simply so helpful & share my love of reading &
community loungeroom” meet a friend, it’s just a place to go for all, like a large education and staying in touch with ideas”
community lounge room”
“The Camden Library is like a refuge “A central meeting point; a relaxing “time out”
for me. I can sit and read or just sit environment to browse through old and new reading
and no-one bothers me. The wide “Language and literature skills, material and catch up, coming community events, and a
selection of books is a real asset. To exposing to children and adults of chance to read books without having to buy”
walk into the library and be greeted all ages to a variety of stories and
with a smiling face behind reception reading”
is a blessing”
Camden Libraries Strategy 2021-2025 21How do Camden’s children and young
people see future libraries?
In a fun and creative approach and a focus on
storytelling, we asked young children, primary school
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aged children and secondary school aged young people
about the preferences and aspirations for libraries.
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Children and young people told us about what their
dream library would look like through a range of surveys
aimed at different age groups. Common features of
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children’s drawings included a range of resources
including:
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• books, computers and gaming consoles;
• comfortable areas to sit with sofas and bean bags;
• colourful and creative design elements;
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• separated study and quiet areas;
• areas for play, art and craft; and
• indoor plants and trees.
High school students told us that things that could make
libraries better for young people include:
• longer opening hours;
• areas to meet with friends and study groups;
• more study support programs; and
• more social groups they can join, such as Minecraft
club, chess club, gaming club and book club.
Young people also told us that they highly value access Figure 3 & 5 (above): Drawings of local children’s
to free Wi-Fi at the library, and would like to see more ideas and their dream libraries
technology at libraries including computers, 3D printers,
Figure 4 (left): Top 4 images chosen by children about
ipads and charging stations.
the look, feel and activities they would like in libraries
22 Camden CouncilCommunity ideas and opportunities for
future library provision
Across all engagement activities, our community was Place to study and learn Sensory spaces, hours and experiences
asked about their ideas and opportunities for the future
• Homework hub for children that have learning • Pods to escape noise and read a book or
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library provision that would meet their needs and
difficulties, to learn how to source information and alternatively taking the library to outdoor spaces
enhance their experience. The key themes were: have someone that can read to them or listen to to sit and read amongst the trees or an outdoor
them read as literacy is still a big issue for many classroom.
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Activities for young people children.
• Sensory space or science station that families can
• Programs like after school study groups or study explore and enjoy the experience together.
• More young people focused programs and activities,
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skills programs for students and young people
including recreational activities like arts and craft, • Headphone stations with soft relaxing music, with big
science, music, gardening and coding. Opportunities to explore and show creativity cushions to lay on or pods.
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• More programs specifically for young Aboriginal • Sensory time of day for people with a disability –
people at the library (e.g. weaving group). • More creative activities and workshops.
lighting down, calm music, reduced stimulus or
• Art exhibitions to support local and emerging artists having an evening library time that can help families
Social spaces inviting you to stay (e.g. in the Narellan Library foyer).
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establish a bedtime routine, relaxation activities and
• Reading groups, music groups and craft groups for story time.
• Libraries could be more social spaces and provide all ages.
a noisy, youth space (e.g. at Narellan library in the • More access to creative technology resources (e.g. Outreach and taking the library to people
back of the library, or create a busy space in the computers, 3D printers, video and sound editing).
centre with quiet edges). • Opportunity for library pop-ups at shopping centres
• A café with food and drink where you can go and Programs and events to attract more people and to isolated areas, such
relax or grab a snack whilst you read a book. as new housing areas, so you can access the library
• Author talks (and happy with a small cost). even without transport.
Reflecting our community’s cultural diversity • Having stories with signing – or teaching children • Libraries playing a bigger role in supporting
some basic signing at story time. vulnerable community members, including people
• Participants would like to see more resources who may be at risk of homelessness, family violence
for culturally and linguistically diverse community • Sustainability workshops including gardening or
or other challenges.
members at the libraries including books, signage reuse clothing and more sustainable ‘environmental’
and information in multiple community languages. activities. • Opportunities to pursue more local partnerships to
deliver additional resources or programs.
• Programs focused on cultural inclusion, for example • Expand skill development programs such as life
providing free English classes at the library, using the skills (e.g. online shopping, how to change a tyre),
demonstration kitchen at Oran Park Library where developing young people’s leadership skills and
people can learn to cook different cultural cuisines. confidence and/or work readiness.
Camden Libraries Strategy 2021-2025 23F T
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+ A C t i o N S
St r at egYT
Our aspiration
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Within the library walls, beyond the
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buildings and in the virtual spaces,
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Camden Libraries provide a place for the
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community to connect; share interests,
stories and experiences; discover new skills
and knowledge; inspire creativity; and read
a good book.
Our libraries are places where everyone is
welcome.
Ph
Fa oto s
nc
yB ourc
oy e:
Ph Ma
oto tth
gra ew
ph Du
y ch
es
ne
©
Camden Libraries Strategy 2021-2025 25F T
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1
Camden Council
STRATEGIC
PRIORITY
Our community
feels welcome,
safe and
connected.
Photo source: Cred Consulting (April McCabe)WHY IT’S IMPORTANT... WHAT THE COMMUNITY TOLD US...
Libraries have evolved from a place of books and • They support the idea of libraries as community
information to community hubs. They play a crucial role hubs, and think there is room for even more social
in bringing people together from across socioeconomic interaction to connect community members.
Our libraries are welcoming and backgrounds, forging greater understanding of other
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• They think the ideal library is one that is “a warm,
inclusive places where everyone perspectives and cultures, offering a safe and free public
space and providing a place for people who otherwise
friendly, helpful, safe place that you can receive
help to connect to community in an inclusive, non-
in our community can belong - no
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might feel excluded. judgmental way. Information presented in a variety
matter who you are, where you Libraries are focal points and help to build healthier
of ways to meet all learning needs”.
They would like to see libraries continue to expand
are from, what your abilities are
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•
and more connected, resilient communities. This is
their role as focal points for community life and be
increasingly important with issues such as social
and how much you earn. isolation on the rise. We pride ourselves on our libraries
welcoming, inclusive and accessible for everyone,
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including the most vulnerable in our community to
connecting residents to each other, providing information,
ensure no one gets left behind.
We support our new and existing resources and services, programs that encourage life
long learning and supporting our collective resilience.
residents to meet, share and WHAT WE WILL DO...
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Our community highly value Camden Libraries and love
connect, especially as our visiting, having a chat with library staff and meeting like- • Put the needs of our community at the heart of our
planning and decision-making.
community grows and changes, minded people. As our population grows and changes,
providing opportunities for existing and new residents to • Provide spaces for incidental social connections and
to build social capital and meet and interact will become even more important to for new and existing residents to get to know one
another.
resilience, and reduce social help foster cohesion, resilience and a sense of belonging
in our community, and particularly in Camden’s new • Connect and support social programs and groups
isolation. growth areas. that bring people together around shared interests
and learning.
At Camden Libraries, we welcome and include everyone,
• Be a place that our community can access
no matter who you are, where you are from, how much
information and the resources they need.
you earn or what your abilities are. We focus on people,
and our spaces and activities reflect the diversity of our • Be responsive to our community’s diverse and
community and respond to their needs. changing needs.
• Continue to ensure that everyone in our community
belongs and feels welcome, including our most
vulnerable community members.
“The library is welcoming and homelike, especially in the sense
that it is one of the few locations one is allowed to exist, without
demanding a charge. Peacefully.”
- Survey response
Camden Libraries Strategy 2021-2025 27F T
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Our library
spaces are
vibrant, well
STRATEGIC utilised and for
PRIORITY
everyone in our
community.
Photo source: Cred Consulting (April McCabe)
28 Camden CouncilWHY THIS IS IMPORTANT... WHAT THE COMMUNITY TOLD US...
Libraries are no longer just spaces with shelves, they • They love that Camden Libraries are comfortable,
We provide library spaces are now multipurpose facilities that cater for a variety of welcoming spaces that encourage you to stay.
that are welcoming, free and activities, experiences and are an expression of who we
are - our local stories, diversity, culture and creativity.
• Through the community engagement (from children
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to seniors) a number of desired design elements
accessible for everyone to enjoy. As our community grows we need to provide additional
emerged that contribute to a positive library
experience.
library floorspace to meet increased demand. Our
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Our spaces are comfortable, libraries can serve as a community meeting place or • They would like to see library spaces for different
uses, from quiet reading to collaborative study.
inviting and change responding community lounge room for new residents within our
A
growth areas to connect. • They suggested inclusive sensory spaces, hours
to how our community want to The look and feel of our libraries is fundamental to them
and experiences for children, people with disability
and families to learn and experiment with science
use them, whether for community
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being vibrant, utilised and welcoming. Using colour and together.
gathering, hands on learning,
greening as well as maximising natural light and views
• They would like to see the upstairs spaces and
to the outside contribute to a feeling of comfortable and
resources at The Space at Narellan Library used
study or for quiet reflection and to encourage people to stay and relax.
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more by the community.
just be. Functionality is critically important for people to easily find
what they are looking for and being able to seek help and WHAT WE WILL DO...
We think beyond the buildings to
information. Providing a range of spaces from enclosed
spaces to just be with your own thoughts and quiet • Plan and provide adequate library floorspace to meet
how we can expand the library reading, working and study spaces to collaborative study
areas, social spaces to meet others or, to technology
the demand of our growing population.
Ensure our library spaces are multipurpose and
into outdoor, temporary and
•
pods and noisy, messy creative and maker spaces. allow for flexible use to meet the diverse needs and
virtual spaces. We also think beyond the library buildings and how
•
interests of our community.
Consider the layout, look and feel of our libraries to
to use both inside and outside spaces. There are
activate and create inviting, vibrant, comfortable and
opportunities to use the civic spaces surrounding our welcoming spaces for everyone in our community.
libraries to provide different experiences and spaces.
• Engage with our community to inform future design
There are also opportunities for alternative delivery briefs to ensure the look, feel and function supports
models, such as temporary, pop-up libraries or programs the role of our libraries’ as community hubs.
outdoors in local parks, taking the library to those
who are not able to visit through outreach and home
“I would love a library where you have the space to do different
delivery services and using the virtual spaces to expand things. My dream library would have a tech area where you can have
the capacity and reach of our libraries and increase experts help you use 3D printers and computers etc. You could also
participation. have a quiet corner so you can relax and enjoy.”
- Primary school student response
Camden Libraries Strategy 2021-2025 29F T
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Our inclusive
library programs
& activities
inspire learning,
creativity and
STRATEGIC
PRIORITY discovery.
Photo source: Camden Council Libraries
30 Camden CouncilWHY THIS IS IMPORTANT... WHAT THE COMMUNITY TOLD US...
Providing opportunities for learning, literacy, discovery • They want to see more programs and social groups
and creativity is fundamental to everything we do at for children and young people with a focus on
Camden Libraries. Along with our local schools, tertiary learning, creativity and skill-development.
education, museums and community groups, our libraries
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• They had ideas for programs that support and
Libraries are places where are an important part of Camden’s learning ecosystem. connect people across different ages, cultural
backgrounds and abilities - as well as new and
anyone can learn and try out
Through our free library programs, activities and events
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established community members.
we provide a sense of connectedness and opportunities
something new. Through shared for people of all ages, backgrounds and abilities to meet • They think that library programs and activities should
be inclusive and welcoming for people with disability,
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experiences we can connect,
new friends and find like-minded people with shared
people from culturally diverse backgrounds, young
interests and passions.
inspire and learn from each
people and the LGBTQIA+ community.
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They offer lifelong learning opportunities, encourage They suggested more hands-on workshops focused
other.
•
people to build their skills, explore their creativity, debate on life skills sustainability, creativity and making.
and discuss contemporary topics, discover something
We deliver inclusive programs
new and let their curiosity run wild.
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WHAT WE WILL DO...
Our programs and activities play an important role
and activities that build skills, in creating greater understanding, awareness and
• Support lifelong learning across all ages,from
babies and children through to elderly people in our
unlock creativity, spark curiosity education about our First Nations community; their
history and traditions, learning about our community’s
community.
and bring people together. different cultural backgrounds and sharing the stories • Build the capacity of our community to harness the
power of technology to learn, create, connect and be
and learning from people with disability, the LGBTQIA+
informed.
community, people young and old.
• Provide the spaces to increase understanding and
In the ever changing world we live, our libraries provide learning from and about our local First Nations
hands on learning and build skills to use technology and people, their culture, stories and traditions.
increase the ability to learn, connect, create and access
• Reflect the diverse interests, issues that matter to
information.
our community, encourage creativity, learning and
Our programs and activities will continue to evolve provide the opportunity to try something new.
to reflect the changing interests and needs of our • Seek partnerships with individuals, community
community. The ongoing conversations help us to better groups and other organisations to expand our reach,
understand what is needed and enable us to design and build local capacity and to share the knowledge and
deliver programs and activities for all library users. skills that already exist in our communities.
• Provide opportunities via digital spaces and outside
the physical buildings for people to participate and
enjoy what our libraries have to offer.
Camden Libraries Strategy 2021-2025 31F T
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Our collections &
STRATEGIC resources provide
PRIORITY
contemporary
opportunities for
lifelong learning
& to tell our
32 Camden Council
stories. Photo source: Camden Council LibrariesWHY THIS IS IMPORTANT... WHAT THE COMMUNITY TOLD US...
Our programs, activities, collections and resources • They want to see more and a wider variety of
continue to evolve and deliver contemporary learning books and resources for all ages (such as DVDs,
Our collection and resources approaches. Our collections and resources provide magazines and newspapers).
continue to evolve and provide
broad access to support learning and the exploration of
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• They said there is a need to provide more books and
interests and new skills. They include our much loved resources in diverse community languages.
contemporary approaches and book and alternative lending collections, our technology
• They would like increased access to creative
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equipment and our digital resources and activities.
opportunities share knowledge. The use of technology for learning and literacy is
technology resources (e.g. computers, 3D printers,
video and sound editing).
Combining our valued
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becoming increasingly important for everyone in our • They want improved access to library resources
book collections with digital community - young and old. We are committed to help
‘bridge the digital divide’ for those who may not have
online via the website.
technologies, equipment and other
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access to the internet, computers or other technology at
WHAT WE WILL DO...
resources, we will encourage new home. Access to creative technology resources provide a
new way to tell our stories and enable our imagination to • Review our library collections on a regular basis to
ways to learn and collaborate.
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come to life. reflect the diversity and changing interests of our
communities.
Camden Library, co-located with the Camden Museum,
Our local heritage archives and Camden Historical Society and Camden Area Family • Continue to build our local heritage archives, to
stories connect us with our past History Society will continue to offer specialised tell and preserve our history and stories for future
generations.
collections for local studies and family history linking us
and will continue to be collected for to our past and assisting people to curate, capture and • Provide access technology and digital tools to help
future generations. share their own stories and local heritage. ‘bridge the digital divide’ and support our community
to learn, connect and collaborate.
Having a collection, digital technologies and resources
that our community use and want to keep coming back • Consider increasing available resources to include
different types of equipment and technologies.
for, relies on us understanding our community’s interests,
needs and passions. Our collections will continue to • Continue to work to make our collections more
evolve and grow to reflect our diverse community needs. accessible to our community, including the
digitisation of information.
“Good to have the family history library and museum
supporting each other. A great resource for the district”
- Pop-up activity response
Camden Libraries Strategy 2021-2025 33You can also read
