COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE

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COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
COMMUNITY LIVING
     STANDARDS GUIDE | 2022 - 2023

                     A HOW-TO GUIDE
                        for living in the
                     San Francisco State
                 Residential Community
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
Welcome to SF State Housing
This guide is intended to help you transition
into your new home at SF State and to help you
navigate the exciting experience of living on
campus. Although this guide seems like a lot of                                            our community

                                                                                          PHILOSOPHY
information, it is important that you familiarize
yourself with all of its content as you will be
held accountable for knowing and following the
policies and regulations contained herein.

table of   CONTENTS                                                                       Our community is composed of people from diverse racial, ethnic, and class
                                                                                          backgrounds, national origins, religious and political beliefs, physical abilities,

  03 REGULATIONS
       COVID-19                                                                           and sexual orientations.

                                                                                          Out of this diversity, we take pride in being a community that not only

  05
         THINGS TO KNOW ABOUT                                                             encourages positive interactions and mutual respect, but that also appreciates
         YOUR LIVING SPACE                                                                our common bonds as well as our individual differences.

  07
         SHARING YOUR                                                                     The success of being a connected and inclusive residential community requires
         LIVING SPACE                                                                     that we not only adhere to these principles, but that we take responsibility
                                                                                          for our awareness and actions towards all of our community members.

  09
         THINGS TO KNOW ABOUT
         YOUR COMMUNITY

  11
         THINGS TO KNOW ABOUT

                                                                     f e i s. . .
         YOUR BUILDING

  13
         AVAILABLE
         SERVICES                                   commun i t y l i
  17
         RESIDENTIAL DINING &
         MEAL PLANS

  21
         YOUR COMMUNITY STAFF
         & LEADERSHIP

  22
         GET INVOLVED IN
                                                                                                                                                                       INCLUSIVE
                                                                                    ENGAGING
         YOUR COMMUNITY

  23
         THINGS TO KNOW ABOUT
         YOUR LICENSE AGREEMENT

  25                                                                                      DIVERSE
         EMERGENCY
         PROCEDURES

 28
         POLICIES &
         REGULATIONS                                                                                                                                               OUR COMMUNITY PHILOSOPHY   |2
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
covid-19

GUIDELINES
                                                                             Residents who violate the COVID-19
                                                                       Regulations outlined in this guide and in
                                                                       the License Agreement will be subject to
                                                                            the Residential Life Conduct Process.

University Housing and Residential Life are committed to
providing a safe and healthy housing community for our
residents. Following the U.S. Centers for Disease Control and                  MANDATORY REQUIREMENTS
Prevention (CDC) as well as State and County guidelines, we
                                                                                                 COVID-19 TESTING
have implemented various practices and protocols in effort
                                                                        As a continued effort to keep our residential
to protect the well-being of the residential community.
                                                                              communities as safe as possible and prevent the
Housing’s COVID-19 regulations are subject to change                   potential spread of COVID-19, residents with COVID-19
depending on the current conditions of the pandemic and                      vaccination exemptions are encouraged to take a
any new recommendations from the State, County, or CDC.                                      COVID-19 test on a weekly basis.

                                                                       Test kits will be available free-of-charge from a vending
     WHAT TO DO IF YOU HAVE COVID-19                                    machine in the Cesar Chavez Student Center Monday-
                                                                          Friday during regular hours of operation. For further
              To minimize the risk of exposure to others, do
                                                                 information on how to access and use the COVID-19 test, visit
               not leave your home if you have COVID-19
                                                                                 together.sfsu.edu/testing-and-contact-tracing.
               (except to get medical care) or have been
     exposed to the virus. Notify Student Health Services
     and the Student Housing Office immediately and                                               FACE COVERINGS
     isolate in your unit according to the isolation protocols     SF State continues to require face coverings to be
     on the Housing website’s COVID-19 page.                        worn indoors in public spaces in all campus buildings. Face
                                                                              coverings are not required outdoors on campus

COVID-19 RESOURCES
STUDENT HEALTH SERVICES
(415) 338-1251 | health.sfsu.edu
STUDENT HOUSING INFORMATION                                                  REMINDER | Wash your hands
housing.sfsu.edu/covid-19
                                                                                often with soap and warm
CAMPUS COVID-19 INQUIRIES
covid19@sfsu.edu                                                          water for at least 20 seconds or

SAN FRANCISCO DEPARTMENT OF PUBLIC HEALTH
                                                                            use an alcohol-based hand sanitizer that
sfdph.org/coronavirus                                                             contains at least 70 percent alcohol.
CENTERS FOR DISEASE CONTROL & PREVENTION
cdc.gov/coronavirus

3 | SF STATE COMMUNITY LIVING STANDARDS                                                                COVID-19 REGULATIONS   |4
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
things to know about

YOUR LIVING SPACE

                                                   You and your roommates will likely be sharing a living
                                                   space for the entire year, so it’s important that you
                                                   talk about how you want to arrange and decorate
                                                                                                                                             At the end of your license term, you and your roommate(s) are
                                                   your living space so that you can live in it comfortably.
                                                                                                                                          responsible for a thorough cleaning of your living space. At move-
                                                   Together, you should also decide on general cleanliness
                                                   standards as well as how the larger cleaning tasks will                                  out, your living space will be inspected and you will be billed for
                                                   be divided.                                                                              any missing items or damages beyond “normal wear- and-tear.”

                                                                                                                                                          Following the cleaning tips below and decorating
                                                                                                                                                     reminders on the opposite page will help you avoid any
DECORATING REMINDERS                                                                                                                                               unnecessary cleaning or damage charges.
You have the freedom to arrange your room                KEEP THINGS OFF YOUR DOORS
and apartment furniture to your liking (with the
                                                         Mounting posters, signs, or other items on your
exception of furniture that is bolted down or
                                                         door is prohibited as it is a fire hazard and can
adhered to the wall). When decorating, keep in
                                                         invite vandalism.                                       CLEANING TIPS
mind the following reminders:
                                                         IF IT’S NOT YOURS...DON’T MOVE IT
DO NO DAMAGE                                                                                                       EMPTY TRASH               USE THE RIGHT          USE A SOFT SPONGE              CLEAN ON A
                                                         Your room and apartment furniture must remain              REGULARLY              CLEANING SUPPLIES
Just about any method you use to attach                                                                                                                                 OR CLOTH                  REGULAR BASIS
                                                         in your room and should not be placed in common                                        When cleaning
something to the wall will cause some damage.                                                                     Don’t let trash build                              Do not use any sharp      Sweep, mop or vacuum
                                                         areas. In turn, furnishings from lounges or other                                  surfaces, use a mild
To avoid damaging the walls, we recommend that                                                                     up to the last day.                              objects when cleaning        floors and clean all
                                                         common areas may not be put in your room.                                            detergent instead
you use blue painter’s tape or 3M Command Strips                                                                  Sort and dispose of                               surfaces, especially the   surfaces and frequently
                                                         Violators will be expected to return furniture to its                              of chlorine bleach or
for hanging your things. None of these methods                                                                    your recyclables on                                stove, refrigerator or     touched objects on a
                                                         proper location and will be subject to a fee and/                                   abrasive powdered
are guaranteed to not damage the walls. Do not                                                                     an ongoing basis.                                        freezer.                regular basis.
                                                         or administrative action such as the cancellation of                                     cleansers.
use nails or screws. Any damage charges are the
                                                         your Student Housing License Agreement.
responsibility of the resident(s).
5 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                                                        THINGS TO KNOW ABOUT YOUR LIVING SPACE   |6
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
sharing                                                                                                     KEYS TO SUCCESSFUL ROOMMATE RELATIONSHIPS                       ROOM CHANGES

YOUR LIVING SPACE
                                                                                                                                                                             Every effort should be made to resolve

                                                                                                                 EXPECTATIONS          COMMUNICATION                         any conflicts with your roommate and
                                                                                                                                                                             avoid changing rooms. If you feel that
                                                                                                               Each person may           Open lines of
                                                                                                                                                            the differences are too extreme or that your safety is
                                                                                                               have a different        communication;
                                                                                                                                                            a concern, speak with your Area Coordinator about
                                                                                                                 view of what         talk to each other
                                                                                                                sharing space          about needs and      options that may be available. If a room change is
                                                                                                                    means.                 concerns.        necessary, you will be instructed to fill out a ‘Room
                                                                                                                                                            Change Request’ form on the Housing Portal, which
                                              People come from their own personal experiences, some of                                                      will be available two weeks after move-in.
                                              which you may not understand. It is therefore important to          FLEXIBILITY              RESPECT          VACANCIES IN YOUR APARTMENT
                                              stay respectful and flexible with each other. Your room and       Remain open                 Respect
                                                                                                               to doing things           each other’s       If you have a vacancy in your apartment, you
                                              apartment will serve as a second home to you and
                                                                                                               differently than       differences, needs    will likely receive a new roommate. Therefore, you
                                              your roommate(s), so it is vital you all feel
                                                                                                                what you are            and priorities.     should be prepared for a roommate at all times
                                              welcome and respected in your own home
                                                                                                                   used to.                                 by using only your assigned bedspace and keeping
                                              environment.
                                                                                                                                                            your apartment clean.

                                                                                                                                                           If you will be receiving a new roommate, the Student
                                                                                                                  Communication is
                                                                                                                                                           Housing Office staff will notify you via email of their
ROOMMATE COMPLAINTS                                                                                               key when forming                         arrival. Residents who fail to have their room prepared
In SF State Housing, reports of unjust behavior can be made to any staff                                        and maintaining new                        for a new roommate at the time of their arrival may be
member. The staff member will assist or direct you to the appropriate                                                                                      assessed a cleaning fee of $500 and may be required to
                                                                                                                     relationships.
resources to support you with your concern. If you are not comfortable on                                                                                    participate in an administrative review.
your floor or in your room or apartment, speak with your Resident Assistant.                                                                                  The Student Housing Office reserves the right to
Staff is available to assist if you wish to have a mediation or conversation                                                                                   consolidate you with another person if a room
with your roommate(s) about expectations in your living space.                                                                                                  vacancy occurs and you do not have another
                                                                                                                                                               roommate. This means that you may be required
RESOLVING ISSUES
                                                                                                                                                           to change rooms. Please consult the “Terms and
If you encounter problems with your roommate, we strongly                                                                                                  Conditions Student Housing License Agreement Section
encourage you to go through the mediation process with the                                                                                                 IV B” for further information.
Resident Assistant to begin creating an environment that fosters
open dialogue in an effort to resolve room/apartment concerns.

We believe sharing space and learning to respectfully co-
exist despite our differences, are the hallmarks of a person’s                                                                                                                   One of the most important
development into adulthood. During mediation, all residents                                                                                                                    relationships you’ll have this
involved in the situation will be asked to discuss their concerns
                                                                                                                                                                                year is the one you cultivate
and attempt to find a mutually agreeable resolution with
                                                                                                                                                                                     with your roommate(s).
assistance from the staff member present.

7 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                                                                SHARING YOUR LIVING SPACE   |8
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
things to know about                                                                                                                                    CENTRAL NEIGHBORHOOD
                                                                                                                                                        Mary Park Hall (MPH), Mary Ward

YOUR COMMUNITY
                                                                                                                                                        Hall (MWH), Towers at Centennial
                                                                                                                                                        Square (TCS), Towers Junior Suites
                                                                                                                                                           (TJS), and Village at Centennial
                                                                                                                                                                              Square (VCS)

                                                                                                                                                                        WHAT’S NEARBY
                                                                                                                                                                          City Eats
     COMMUNITY DESKS                                                                                                                                                 Dining Center
     MPH | 802 Font Blvd. | (415) 406-5702                                                                        COMMUNITY DESK                                         Mashouf
     MWH | 800 Font Blvd. | (415) 406-5703                                                                        295 Buckingham | (415) 566-1556                  Wellness Center
     TCS/TJS | 796 Font Blvd. | (415) 405-9360                                                                                                                        Lake Merced
     VCS | 750 Font Blvd. | (415) 405-8000

                                                                                                                                                           NORTH NEIGHBORHOOD
                                                                                                                                                              University Park North (UPN)
                                                                                                                                                              High-rises and Garden Units

                                                                                                                                                                        WHAT’S NEARBY
                                                                                                            COMMUNITY DESK
                                                                                                                                                            Target, Whole Foods &
                                                                                                            MSQ | 2 Varela Ave. | (415) 338-0510                      Trader Joe’s
                                                                                                                                                                      Stonestown
                                                                                                                                                                      Galleria Mall
                                                                                                                                                                         Fast Food
                                                                                                                                                                    Dining Options

                                                                                                                                                           SOUTH NEIGHBORHOOD
                                                                                                                                                             Manzanita Square (MSQ) and
                                                                                                                                                              University Park South (UPS)
                   COMMUNITY CONSERVATION
                                                                                                                                                                        WHAT’S NEARBY
                   To help the university meet conservation responsibilities, we are reducing water usage
                   and energy by using aerators in showers and sinks, lowering water temperatures and                                                              Burgers, Tacos &
                                                                                                                                                                  Poké Restaurants
                   reducing toilet flush volumes.
                                                                                                                                                                         Park Plaza
                   DO YOUR PART TO CONSERVE                                                                                                                                  Foods
                   XXRegulate the use of window blinds & let the sun warm your room.                                                                             MUNI - M Line to
                   XXTake shorter showers & turn the water off when shaving & brushing your teeth.                                                                  Embarcadero
                   XXClose your faucets tightly and report any leaks to Facilities.

9 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                             THINGS TO KNOW ABOUT YOUR COMMUNITY   | 10
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
things to know about

YOUR BUILDING
         LAUNDRY ROOMS                                          LAUNDRY FEES                                          TRASH & RECYCLING                               RESIDENT PARKING
         LOCATIONS & ACCESS                                     $1.75/wash and $1.25/dry                           LOCATIONS                                           Due to limited parking on campus, we
MSQ Main level near the front desk.                                                                           MSQ Near elevators or at the end of the hall   strongly encourage students to use a bike or public
                                                                PAYMENT TYPE
    Access: iButton                                                                                           MPH All floors near the restrooms              transportation. Any vehicle parked on campus must
MPH 1st floor odd side                                          MSQ | Coin operated                           MWH All floors near the restrooms              display a valid permit. For more information, visit
MWH 4th floor                                                   ALL OTHER COMMUNITIES | Credit or debit       TCS All floors near the elevators              housing.sfsu.edu/student-resident-parking.
TCS 1st floor                                                   card                                          TJS All floors at the end of the hall
TJS 1st floor TCS                                                                                             UPN Gardens: near the carports                 BIKE RACK LOCATIONS               Be sure to lock
                                                                Support information and instructions
UPN Throughout North neighborhood                                                                                 High-rises: near the elevators             TCS, VCS, MPH, MWH & UPN          all parts of your
                                                                available in each laundry room.
    Access: external door key                                                                                 UPS Near the carports                          Near the front entrance of        bike to the rack.
UPS Throughout South neighborhood                               TIP | Save water and energy by washing full   VCS All floors near the elevators
                                                                loads of laundry and use the cold water                                                      each building
    Access: laundry door key
VCS 3rd Floor of Bldg. A/B & 2nd Floor of Bldg. C               cycle.                                                                                       MSQ | Ground level near the parking garage

BUILDING ACCESS
Your SF State Student ID provides access to the main doors of
your building. If you lose this card, go to One-Stop Student
Services Center located across from Village Building C to
replace it.

In order to maintain the security of our residential communities, residents
are required to show their Student ID to the Desk Assistant (DA) every time they enter their
building. The DA must be able to clearly see the photo identification on your Student ID. If you refuse
to show your Student ID, you may be documented and undergo the Residential Life conduct process.

11 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                                                   THINGS TO KNOW ABOUT YOUR BUILDING   | 12
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
available                                                        For your safety, keep your door                LOST KEYS & LOCKOUTS
                                                                                                                 Your keys are valuable and you should make every effort to keep them secure and in your

SERVICES
                                                                  locked at all times.                           possession at all times. If you lose your key(s), visit your community front desk to request a
                                                                                                                                                     lock change. This is a mandatory action that will ensure the
                                                                                                                                                        security of our community.
                                                                                                                                                                                             Lock change fee* $50
                                                                                                                                                           LOCKOUT PROCEDURE
                                                                                                                                                                                             Additional key* $5-$50
                                                                                                                                                           If you are locked out of
                                                                                                                                                            your unit, you may check out a temporary key from
                                                 PEST CONTROL                                                                                                your community front desk for up to 30 minutes.
                                                                                                                                                             Proof of identity will be required before you will be
                                                 Submit a service request if you have pest control
                                                                                                                                                             provided access to your space.
                                                 issues or notice abnormal cracks or crevices that pests
                                                 may be able to exploit in your room or apartment.                                                          Please Note:

                                                 Residents should take the following precautions to                                                       XX    If the temporary key is not returned to the desk

                                                 help ensure that your living space is free of pests:                                                    within the 30 minute time frame, an automatic lock
                                                                                                                                                        change may be initiated for security purposes and you
                                                                                                                                                           will be charged a lock change fee.
                                                                                                                                                               XX    When locked out, you will be assisted within
       Keeping your living                       STORE IT              CLEAN IT                 RINSE IT                                                          a time frame that is reasonably possible, but
                                                 Store food         Keep your room           Rinse food from
                space clean and                                                                                                                                      you may need to wait for available staff.
                                              properly and do        and apartment             cans before
                                                                                                                                                                         XX     Residents are provided ONE [1]
   storing food properly                       not leave food      clean. Don’t leave        placing them in
                                                                                                                                                                           courtesy lockout per academic year.
                                               out overnight.      damp clothing or          your recycle bin.
     will keep pests away.                                            towels out.                                                                                             Residents who request an excessive
                                                                                                                                                                               number of temporary keys may be
REPAIRS AND MAINTENANCE                                                                                                                     It is a violation of                 required to verify possession of
                                                              The University is respectful
For any facilities-related issues in your living space, you   of your privacy and                                                              your License                       keys and meet with ResLife staff
will need to put in a service request. Unless it is an                                                                                                                              due to the increased security
                                                              will limit entering your
emergency, service requests will be processed the next                                                                                 Agreement to duplicate                        risk.
                                                              apartment or room to the
business day.
                                                              following occasions:                                                      and/or distribute your                        *Fees are determined on a
For facilities-related emergencies, contact the on-duty       XX Your request or                                                                                                       case-by-case basis and key
Resident Assistant by going to your community desk.                                                                                           keys to others.                          cost varies by type.
                                                                  agreement
For all other emergencies, contact the University Police
                                                              XX Emergencies
Department (UPD) at (415) 338-2222.
                                                              XX Health and safety                                                                                                  RENTERS INSURANCE
FACILITIES CONTACT INFORMATION                                    inspections                                                            As a benefit of living on campus, residents will have $100,000 in liability
MSQ | (415) 338-0510 | ManzanitaSquare@                       XX Management of                                                    insurance provided for them through SF State and GradGuard. This coverage is
AmericanCampus.com | Submit a service request at                  applicable rules and                                              included in your housing fees and protects you financially from unintentional
acc.emaint.com/ManzanitaSquare                                    regulations                                                   damage due to fire, water and other causes of loss to University property caused
ALL OTHER COMMUNITIES | (415) 405-0579                        XX Inspection and cleaning                                              by your negligence. SF State is not responsible for damage, theft or loss of
facilities@sfsu.edu | Submit a service request at                 when you or your                                               student’s personal belongings. For information about renters insurance to cover
sfsu.metabim.com                                                  roommate moves out                                                           your personal belongings, visit housing.sfsu.edu/renters-insurance.
                                                              XX Any lawful purpose
13 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                                                                       AVAILABLE SERVICES   | 14
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
available
                                                                                                           If you receive mail addressed to        INCOMING MAIL
                                                                                                    someone else, please return it to your         To ensure proper delivery, please be sure that your mail and

SERVICES
                                                                                                                                                   packages are addressed as follows:
                                                                                                                            community desk.
                                                                                                                                                   MSQ
                                                                                                                                                   [Full Name] [Last 5 digits of SFSU ID]
                                                                                                                                                   2 Varela Ave., Apartment [#]
                                                                                                                                                   San Francisco, CA 94132
                                                                                                                                                   ALL OTHER COMMUNITIES
                                                                                                                                                   [Full Name] [Last 5 digits of SFSU ID]
                                                                                                                                                   [Mailing address* and apartment/unit number and space letter/
                                                                                                                                                       number (if applicable)]
                                                                                                                                                         San Francisco, CA 94132
                                                                                                                                                            *Some buildings have different mailing addresses for letters
                                                                                                                                                              and packages.

                                                                                                                                                               PACKAGES
                                                                                                                                                               Packages are generally processed within 72 hours of
                                                                                                                                                             receipt. You will be notified by email when your package
                                                                                                                                                              is ready for pick-up and will need to retrieve it within
                                                                                                                                                             48 hours. Please allow for longer processing time during
                                                                                                                                                           high volume package times, such as the beginning of each
                                                                                                                                                             semester and holidays.
                                                                                                                                                                   MAILING ADDRESSES FOR PACKAGES
                                                                                                                                                                    MSQ | 2 Varela Ave. TJS | 798 Font Blvd.
                                                                              Keep your computer    OUTGOING MAIL
                                                                                                                                                                    MPH | 802 Font Blvd.      UPN | 796 Font Blvd.
                                                               free of viruses and other forms of   Residential community desks do                                  MWH | 800 Font Blvd.      UPS | Your physical address
                                                      computer compromise by running current        not offer outgoing mail services and                            TCS | 796 Font Blvd.      VCS | 750 Font Blvd.
                                                                                                    are unable to hold packages. Outgoing
                                                                antivirus/anti-malware software.                                                   PACKAGE PICK-UP LOCATIONS
                                                                                                    mail and packages will need to be sent by      MSQ | Package lockers on the main floor. The code from your
                                                                                                    the Post Office or other package delivery
     CONNECTING TO THE INTERNET                     CONNECTION SUPPORT                                                                             notification email is needed for pick-up
                                                                                                    service.                                       MPH, MWH, TCS, TJS, UPN & VCS | TCS front desk @ 796 Font Blvd.
     Internet is provided by either Apogee,         MWH, TCS, TJS, VCS & UPN (furnished units at                                                   Your SF State ID is needed for pick-up.
                                                                                                    Post Office | 1543 Sloat Blvd.
     Resnet or MyCampusNet, depending on the        1-197 and 225-235 Buckingham)                   FedEx Office | 1597 Sloat Blvd.                UPS | Delivered to your apartment
     building you live in. Detailed directions on   NETWORK | Apogee                                UPS | 1559 Sloat Blvd., Ste. B                 LETTER MAIL
     how to connect will be emailed to your SF      SUPPORT | (888) 478-8864
                                                                                                                                                   MAILING ADDRESSES FOR LETTER MAIL
                                                                                                    FORWARDING MAIL
     State email account at check-in or you can     MSQ                                                                                            MSQ | 2 Varela Ave.     TJS | 798 Font Blvd.
     visit, housing.sfsu.edu/tech-services.                                                         University Housing is unable to forward        MPH | 802 Font Blvd.           UPN | Your physical address
                                                    NETWORK | MyCampusNet
                                                                                                    mail, so be sure to change your address        MWH | 800 Font Blvd.           UPS | Your physical address
     Please Note: Not all smart devices are         SUPPORT | support@MyCampusNet.com or
                                                                                                    directly with the Post Office (usps.com/       TCS| 796 Font Blvd.            VCS | 750 Font Blvd.
     compatible in our environment. If you have     (833) 548-4746                                  umove) and all agencies that you receive
                                                                                                                                                   LETTER MAIL PICK-UP LOCATIONS
     trouble setting up a device, contact your                                                      mail from before moving out.
                                                    UPS & UPN (furnished units at 200-399                                                          MSQ, MPH, MWH, TCS, TJS & VCS | Your mailbox in the lobby
     provider for assistance.
                                                    Buckingham & 400-460 Winston)                   You should also be sure to update your         UPN | High-rises - your assigned mailbox in the lobby
                                                    Network | Resnet                                address with the University so that            Garden units - your assigned mailbox in the outdoor courtyard of
                                                    Support | (415) 338-1420 or submit a service    University refunds and/or invoices reach you   your building
13 | SF STATE COMMUNITY LIVING STANDARDS
15                                                  request at its.sfsu.edu/help.                   in a timely manner.                            UPS | Your apartment                        AVAILABLE SERVICES    | 16
COMMUNITY LIVING STANDARDS GUIDE | 2022 2023 - A HOW-TO GUIDE
residential dining &                                                                                                             HOW TO USE YOUR MEAL PLAN

MEAL PLANS
                                                                                                                                 Your meal card is your SF State ID card and
                                                                                                                                 will be swiped every time you dine in or pick
                                                                                                                                 up a meal. Each swipe takes 1 meal from your
                                                                                                                                 total number of weekly meals.
                                                                                                                                 If your card is lost, stolen, or damaged, you
                                                                                                                                 will need to go to the One-Stop Student
With your meal plan, you are
                                                                       IMPORTANT THINGS TO KNOW                                  Services Center to replace it.
provided a set number of meals
                                                                       XX Meals cannot roll over from
per week to be used whenever
                                                                          week-to-week and are not
it is convenient for you.
                                                                          transferable.
You’ll also have flex dollars
                                                                       XX For mandatory meal plans,
so that you can purchase
                                                                          unused meals (swipes) expire at
Starbucks coffee, meals or
                                                                          the end of Saturdays and load on
snacks to-go from our dining
                                                                          Sunday for the new week.
locations.
                                                                       XX Because your Student ID is also
                                                                          a key to many of the main doors
                                                                          of our facilities, do not give it
                                                                          to another resident or guest to
                                                                          purchase a meal.

                                                                       GATOR DOLLARS                                                                      FLEX DOLLARS
                                                                                                                                                          Flex dollars are
                                                                       Gator Dollars work just like
                                                                                                                                                          disbursed two weeks
                                                                       cash at residential dining
                                                                                                                                                          after move-in, in two
                                                                       facilities and can be used
                                                                                                                                                          increments (half the
                                                                       to buy additional meals
                                                                                                                                                          total amount in fall
                                                                       or snack and beverage
                                                                                                                                                          and half in spring) after
                                                                       items for yourself or a
                                                                                                                                                          the deadline to change
                                                                       guest. Purchase online at:                                                         your meal plan each
                                                                       onecard.sfsu.edu.                                                                  semester.

                                                                        WITH A MEAL PLAN                              CHANGING YOUR MEAL PLAN
                                                                        YOU HAVE ACCESS TO:                           You can request a change of meal plan once a semester.
                                           Don’t have a meal plan?               OUR REGISTERED                       The last day to submit a change of meal plan request is:
                                           Voluntary meal plans can              DIETITIAN
                                                                                                                      Fall 2022 - August 29, 2022
                                           be purchased at sfstate.              MONTHLY SPECIAL                      Spring 2023 - February 6, 2023
                                                                                 EVENTS
                                             sodexomyway.com.                                                         To learn how to change a meal plan go to housing.sfsu.
                                                                                 COOKING CLASSES
                                                                                                                      edu/change-or-cancel-meal-plan.

17 | SF STATE COMMUNITY LIVING STANDARDS                              *Available for download at the App Store or Google Play.                  RESIDENTIAL DINING & MEAL PLANS   | 18
residential dining &

 MEAL PLANS
                                                                                                                                                                 FOOD           RESIDENT DINING LOCATIONS
                                                                                                       Learn what’s on                                       OPTIONS
                                                                                                                                                                                             THE BRICKS
                                                                                                       the menu each day                              Residents with meal
                                                                                                                                                                                              WEEKDAYS
                                                                                                       and find nutrition                                plans can enjoy a
                                                                                                                                                                                    Breakfast & Lunch | 9 AM-2 PM
                                                                                                       information and                                 variety of selections         Snacks & Drinks | 2 PM-5 PM
                                                                                                                                                     from multiple cuisine                Dinner | 5 PM-8 PM
                                                                                                       more with the
                                                                                                                                                     platforms at City Eats         Midnight Meals | 9 PM-Midnight
                                                                                                       Bite U App*.
                                                                                                                                                     and retail to-go items                   WEEKENDS
                                                                                                                                                           from The Bricks.                CLOSED Saturday
                                                                                All                                                                                                      Brunch | 11AM-2 PM
                                                                         food and dining                                                                                              Snacks & Drinks | 2 PM-5 PM
                                                                      services are provided                                                                                               Dinner | 5 PM-9 PM
                                                                 by Sodexo. Sodexo purchases                         Customizable                    Hand-tossed salads,
                                                               locally whenever possible for the                     Meals cooked-to-                grain bowls, & pasta
                                                                                                                     order                           dishes                                   CITY EATS
                                                               freshest ingredients and sources
                                                                100% sustainable seafood, eggs                                                                                                WEEKDAYS
                                                                 from cage-free chickens, and                        Classic comfort                 Meals for special                 Breakfast | 7:30 AM-10 AM
                                                                                                                     dishes                          dietary needs                        Lunch | 11 AM-2 PM
                                                                   ethically and responsibly-
                                                                                                                                                                                          Dinner | 5 PM-9 PM
                                                                          sourced coffee.
                                                                                                                                                                                               WEEKENDS
                                                                                                                     Vegan &                         Cookies, cakes                       Brunch | 10 AM-2 PM
                                                                                                                     vegetarian choices     Sweet
                                                                                                                                                     pastries, & ice cream     Snacks & Drinks | 2 PM-5 PM (Saturday only)
    SF State Dining Services is focused    COVID-19 PRECAUTIONS                                                                             Ending

                                                                                                                                                                                           Dinner | 5 PM-9 PM
    on serving healthy food options
                                           Residential Dining Services has taken several precautions
    using fresh and sustainable
                                           to minimize risk of exposure to COVID-19 including:
    ingredients. We provide well-
                                           frequent disinfecting of all surfaces, wearing face          GET IT TO GO
    balanced menu choices along with
                                           coverings and gloves, the installation of hand sanitizer                   Grab-n-go meals
    nutritional information and tips
                                           stations, and a clear protective barrier at the cashier’s                  can be ordered
    to help you make choices that
                                           station.                                                                   using the
    fit your needs or special dietary
                                                                                                                      Transact                                      Sodexo, Swipe Out Hunger, and SF State’s Basic Needs
    requirements.                          WHEN DINING IN-PERSON OR PICKING UP YOUR MEAL
                                                                                                                      Mobile                                        Initiatives are proudly partnering to fight student food
    Our residential dining locations                                                                   Ordering App. Visit                                            insecurity. Sodexo provides meals to The Basic Needs
                                                    WEAR A FACE COVERING
    provide a community experience                                                                     housing.sfsu.edu/dining                              Initiatives emergency meal card program to provide students
                                                   Face coverings are required at all times (except
    centered on culinary expertise                                                                     for more information on                                          experiencing food insecurity with emergency meals.
                                                   when eating).
    along with a shared sense                                                                          how use the app*.
    of environmental and social                     MANAGE YOUR DISTANCE                               *Available for download at the App
    responsibility.                                Maintain as much distance as possible when          Store or Google Play.

                                                   around others.
19 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                                                                 RESIDENTIAL DINING & MEAL PLANS   | 20
your community staff &                                          STUDENT LEADERS ON DUTY
                                                                                                                                 get involved in your

LEADERSHIP                                                                                                                      COMMUNITY
                                                                CENTRAL NEIGHBORHOOD           NORTH NEIGHBORHOOD
                                                                MWH/MPH | (415) 840-5283       UPN | (415) 840-5959
                                                                                                                                                                                                       There are also a variety of activities,
                                                                TCS/TJS | (415) 840-5672       SOUTH NEIGHBORHOOD
                                                                VCS | (415) 840-5387                                                                                                                  events and programs will connect you
                                                                                               MSQ/UPS | (415) 840-5856
                                                                                                                                                                                                      with others. For information on how to
                                                               with RAs to meet residents’ needs around their assigned                                                                               get involved, check your floor newsletter
                                                               focus area. PAs are trained to provide resources, support                                                                                        or contact your RA.
                                                               residents, and collaborate with campus partners to bring
STUDENT LEADERSHIP                                                                                                              RESIDENTIAL HOUSING ASSOCIATION (RHA)
                                                               different education opportunities to their respective
RESIDENTIAL ASSISTANTS RA                                                                                                       RHA sponsors numerous activities to enhance your living/learning experience on campus. In addition to providing
                                                               residential communities.
Resident Assistants (RA) are students who have                                                                                  great activities and events for you to participate in, RHA represents the student voice.
experience living in residential communities and are
                                                               PROFESSIONAL STAFF LEADERSHIP                                    RHA’s mission is to represent the views of undergraduate/graduate residents to Residential Life, Housing, Dining &
familiar with what it takes to make the most of your           Professional staff leaders are skilled in conflict resolution,   Conference Services, Associated Students, and the University. If you are interested in joining any of these groups,
experience here. Each RA has been carefully selected           advising, crisis intervention, resource referral, and            contact rhaboard@sfsu.edu or check with your RA.
based on their ability to show concern for students            administrative management.
                                                                                                                                ORGANIZATIONS                                                 particular residential community. Through this leadership
and to help make your living environment positive and
                                                               AREA COORDINATORS AC                                                                                                           opportunity you can serve as an advocate for your peers
educationally enriching. RAs are trained to serve as                                                                            THE ACADEMY
                                                               A full-time professional Area Coordinator (AC) oversees                                                                        while creating and sponsoring events/programs for the
community builders, activity advisors, group facilitators,                                                                      The Academy provides a place for gamers to meet and
                                                               each Residential Community and can be                                                                                          community in which you reside.
referral agents and to answer questions.                                                                                        form connections. This organization typically runs three
                                                               contacted through your community front desk. ACs                 event types: tabletop games, video games, and animé           HOLA (Housing Organization for LatinX Ancestry)
LEAD DESK ASSISTANTS LDA                                       supervise Residential Coordinators and serve in a case           media nights. The Academy also collaborates with other        HOLA aims to create a welcoming and empowering space
The Lead Desk Assistant (LDA) position assists with the        manager role to support student learning, development,           student organizations on campus.                              for learning about LatinX culture in a community-oriented
daily operations of their respective community desk            and success.                                                                                                                   manner. This is accomplished by focusing on its core
and provides quality customer service to the residential                                                                        BRUH (Black Residents Unite in Housing)
                                                               RESIDENTIAL COORDINATORS RC                                                                                                    values: social justice, equity, and cultural humility.
community. While co-supervising Desk Assistants (DA),                                                                           BRUH is a student-led, student-run organization within
the LDA is expected to understand and perform all DA           Residential Education RC                                         Residential Life that provides a fun and engaging space       NRHH (National Residence Hall Honorary)
tasks and procedures in addition to administrative and         Full-time professional team members who supervise                for residents who identify with this group by origin as       NRHH is dedicated to serving all communities through
supervisory responsibilities.                                  Resident Assistants in a specific community.                     well as for resident-allies who want to gain a deeper         service, recognition, and leadership. NRHH gives
                                                               Community Desk RC (CDRC)                                         understanding of the Black community.                         residents the ability to grow personally, academically and
PROGRAM ASSISTANTS PA                                                                                                                                                                         professionally through providing community service and
                                                               Full-time professional team members who aid in                   ECOLIFE
Program Assistants (PA) are students who are                   overseeing each residential community desk and supervise                                                                       hands-on leadership opportunities, as well as academic
                                                                                                                                EcoLife provides advocacy for sustainability initiatives by
specifically selected to facilitate learning, programming,     a team of Desk Assistants. They can be contacted through                                                                       and social programming. Membership in NRHH requires a
                                                                                                                                participating in on/off campus events such as bringing
and outreach in various learning topics. They collaborate      your front desk.                                                                                                               written application and formal review process.
                                                                                                                                leftover food to local food pantries, and implementing
                                                                                                                                energy saving competitions.                                   WAVES
                                                                                                                                                                                              WAVES aims to create a safe and inclusive environment
                                             Our residential communities have a network of support staff focused                EGAY (Everything Great About You)
                                                                                                                                                                                              for AAPI residents. This organization plans to bring
                                             on assisting residents so that they are successful both in and out of              This student organization works to provide a sense of
                                                                                                                                                                                              awareness to the AAPI community and the issues they
                                             the classroom.                                                                     belonging and community for LGBTQ+ residents and their
                                                                                                                                                                                              face through both social and educational programming.
                                             Each community has a support desk and in-house student leaders                     allies. This is achieved through numerous educational
                                                                                                                                                                                              Waves aspires to connect the AAPI community together,
                                             committed to connecting you to resources and opportunities that will               programs, active discussions, and by providing a space for
                                                                                                                                                                                              amplify their voices, and advocate for their needs.
                                             help you make the most of your on-campus experience.                               camaraderie and personal development.

                                                                                                                                HALL GOVERNMENT
                                                                                                                                Hall Government serves as the voice of those in a
21 | SF STATE COMMUNITY LIVING STANDARDS                                                                                                                                                                           GET INVOLVED IN YOUR COMMUNITY      | 22
things to know about your
                                                                                        By signing the Student           XX If the University is not able to find a suitable
                                                                                               Housing License              replacement for the Licensee, to the effect that the

LICENSE AGREEMENT
                                                                                                                            overall occupancy of the facilities is adversely impacted,
                                                                                          Agreement, you are
                                                                                                                            the Licensee will be charged for room and board fees
                                                                                            expected to follow
                                                                                                                            through the end of the fee period or a lesser fee as
                                                                                          and agree to comply               determined by the University.
                                                                                           with the Terms and            XX If the request to waive the notice requirement is
                                                                                                    Conditions.             approved, Licensee has no financial obligation
PAYMENTS                                                        CANCELLATION DURING THE FEE                                 other than non-refundable service fees. If the
                                                                                                                            request to waive the notice requirement is not
Payments are due on the payment date outlined in Part 2         PERIOD                                                      approved, but the request to cancel granted, the
of the License Agreement. Failure to meet the appropriate                                                                                                                                             Be sure to review the move-out
                                                                A request to cancel your Student Housing License            Licensee will be charged a prorated amount for
payment date will result in a late charge of $20.00 and                                                                                                                                               instructions at: housing.sfsu.edu/
                                                                Agreement during the License Term requires thirty           room and board fees assessed for each day of notice
possible legal action to collect delinquent housing fees. For                                                                                                                                         move-out-information.
                                                                (30) days’ notice prior to the date that you intend         that is less than the require thirty (30) days.
details on how to pay, visit housing.sfsu.edu/payments.
                                                                to vacate the facilities. If your request is approved,
                                                                                                                         CANCELLATION PROCESS
RETURNED CHECKS                                                 you will owe an amount equal to a prorated charge                                                                                  END OF YEAR MOVE-OUT
                                                                for each day from the beginning of the fee period,       If you meet the cancellation criteria and are eligible to       When you move out at the end of the academic year,
If a check is returned on your account (whether it is your                                                               cancel your License Agreement, you will need to provide
                                                                through the end of the required notice period                                                                            your room and any shared spaces should be left in
check or someone else’s check) it remains your responsibility                                                            30 days’ notice by submitting an Intent to Vacate
                                                                unless otherwise indicated in the Agreement. The                                                                         the same condition as when you arrived. If you have
to clear the obligation. If you are aware the check with                                                                 form (ITV), which can be found on the housing portal.
                                                                University may grant or deny the request to cancel.                                                                      an outstanding conduct record or violation of any
which you made your Housing payment is going to be                                                                       Supporting documentation will need to be received within        License Agreement or Community Living Standards
returned by the bank, contact University Housing so we may      The determination will be based on the following
                                                                                                                         3 business days. Failure to provide documentation will          terms, you may be required to vacate prior to the
advise you as to the proper procedure to clear the check.       standards with appropriate verification:
                                                                                                                         result in your ITV request to be denied.                        scheduled check-out date. In some cases, this may be
Please Note:                                                    END OF STUDENT STATUS
                                                                                                                         The Student Housing Office will respond to ITV requests         immediate or within 24 hours of your last final.
                                                                Certification from Registrar’s Office required.
XX Your Housing fees are payments to the State of                                                                        within 3 to 5 business days of receiving the form.              Violations occurring during finals week, which are not
   California. Therefore, if your check bounces you will be     MARRIAGE OR DOMESTIC PARTNERSHIP                                                                                         adjudicated before the resident leaves, will be placed
                                                                                                                         COMMON MISCONCEPTIONS ABOUT CANCELLING
   liable for an additional sum as defined by the University    Certificate required.                                                                                                    on hold until the resident returns to campus. This
                                                                                                                         Assuming that your License Agreement will be automatically
   as a reimbursement of the expenses incurred by the                                                                                                                                    could affect your standing in Housing for the next
                                                                HARDSHIP OR EXTRAORDINARY CIRCUMSTANCES                  cancelled because you have submitted an ITV form. You
   University.                                                                                                                                                                           academic year.
                                                                When occurring subsequent to the signing of the          will only be allowed to move out if you have received an
XX A returned check places you in violation of your Student     Student Housing License Agreement determined by          official written approval from the Student Housing Office.      IMPROPER CHECKOUT
   Housing License Agreement and must be cleared                the University to be beyond the control of Licensee.     If you choose to move out even though your ITV notice           In order to avoid improper checkout charges, please
   immediately to prevent termination of your License           Appropriate documentation may be required.               has been denied, you may be required to pay full fees           be sure to fulfill all of your responsibilities when you
   Agreement and subsequently eviction.                                                                                  for the entire academic year as required by the License         move out. Charges can be applied for the following
                                                                If the request does not meet the above conditions,
XX Until the financial obligation is cleared, a hold will be                                                             Agreement.                                                      (this is not an exhaustive list):
                                                                it will not be approved, and:
   placed on your University record, which restricts you                                                                 Providing 30-days’ notice is not the only requirement
                                                                                                                                                                                         XX Not returning your room or apartment to the
                                                                XX If the University is able to find a suitable
   from University services including registration, grades,                                                              for cancellation. Approval is only given if the students
                                                                                                                                                                                             same condition
                                                                   replacement for the Licensee so that the
   and transcripts.                                                                                                      meet the stated criteria AND provide 30-days’ notice.           XX Not returning key(s) at time of check out (Do not
                                                                   overall occupancy of the facility is not adversely
                                                                                                                                                                                             mail your keys)
XX Payment for returned checks can only be in the form of          impacted, and if the 30-day notice requirement        Students who meet the criteria must provide verifiable
                                                                                                                         documentation along with their ITV form. Documentation          XX Missing/damaged furniture and fixtures
   a cashier’s check, money order or cash.                         has been met, the Licensee will be released
                                                                                                                         must be objective or verifiable and support the criteria for    XX Leaving belongings/objects in room
View your License Agreement for more information about             from the License Agreement and shall owe
                                                                                                                         requesting a cancellation. For example, if a student says       XX Damaged walls (holes, paint, stains, etc.)
payments and returned checks.                                      an amount equal to a prorated charge for
                                                                                                                         they will need to cancel their Student Housing License          XX Damaged carpet/floors/tiles
                                                                   each day from the beginning of the fee period
                                                                                                                         Agreement because they are withdrawing from school,             XX Improper cleaning
                                                                   through the end of the required notice period.
23 | SF STATE COMMUNITY LIVING STANDARDS                                                                                 they need to provide a copy of their withdrawal form.           THINGS TO KNOW ABOUT YOUR LICENSE AGREEMENT         | 24
EMERGENCY PROCEDURES
                                                                                                                              XX Follow instructions of the University Police                     of-area friend or relative whom separated family
For your safety and that of others, please                 UPD CONTACT INFORMATION                                            Department and University officials at all times.                   members and friends can call after an earthquake to
practice general safety precautions at all                 EMERGENCIES                                                        Please Note: Residents who do not immediately evacuate              report their whereabouts and condition.
times. If you observe any suspicious activity on           Calling from a:                                                    the building during a fire alarm are subject to disciplinary   XX   Know the safe spots in each room: under sturdy
campus, immediately contact University Police                                                                                 action.                                                             tables, desks, or against inside walls, etc. Keep them
                                                           XX Campus phone line | dial 911
Department.                                                                                                                   RULES & REGULATIONS                                                 clear of obstruction.
                                                           XX Cell phone | (415) 338-2222                                                                                                         hh Physically place yourself in those spots to make
                                                                                                                              XX Fire codes (1988 UBC, Section 3305h1) require doors
To familiarize yourself with University Police             NON-EMERGENCIES                                                       to be self-closing. The California State Fire Marshal                sure you fit.
Department’s Crime Prevention and Emergency                                                                                      requires that no doors be propped open with any                  hh Keep those areas clear so you can access them
                                                           XX (415) 338-7200
Preparedness information, visit upd.sfsu.edu.                                                                                    object or dismantling of any door-closing device.                    when an earthquake occurs.
                                                                                                                              XX It is against University, State, and Federal regulations    XX   Know danger spots such as windows, mirrors, hanging
                                                                                                                                 to tamper with any part of a building fire alarm                 objects, tall bookshelves and unsecured furniture.
         FIRE SAFETY, RULES & REGULATIONS                      bulletin boards in each building or on the back of some
                                                                                                                                 system, including smoke detectors, fire hoses, or           XX   Learn first aid and CPR.
          IN THE EVENT OF A FIRE                               resident room or apartment doors.
                                                                                                                                 extinguishers. Any person sending a false fire alarm        XX   Keep breakables and heavy objects on bottom
                                                               IMPORTANT REMINDERS
1 | NOTIFY                                                                                                                       or violating any provision of the State fire laws is             shelves.
                                                               XX Do not assume a fire alarm is false.
Call UPD to report the incident.                                                                                                 subject to University disciplinary action (revocation of    XX Secure heavy tall furniture that can topple: bookcases,
                                                               XX Do not stop to take valuables.
2 | TAKE ACTION                                                                                                                  their Housing License and/or other formal disciplinary           or wall units.
                                                               XX Before passing through any door, feel the door with
XX Do not try to fight a fire yourself. Go to a fire alarm                                                                       measures) and criminal prosecution.                         2 | TAKE ACTION
                                                                   your hand. If the door is hot, DO NOT touch the
   pull station and pull the lever to activate the building                                                                                                                                  XX STAY CALM. Do not run or panic. If you take proper
                                                                   doorknob and DO NOT open the door.                          FIRE DRILLS
   alarm.                                                                                                                                                                                         precautions, chances are you will not get hurt.
                                                               XX If it appears safe to open the door, brace yourself         In accordance with the University policy, staff members
XX After pulling the lever, immediately evacuate the                                                                                                                                         XX STAY WHERE YOU ARE
                                                                   against the door and open it slightly.                     will conduct a fire drill in your building each academic
   building.                                                                                                                                                                                      hh If you’re in a crowded place, do not rush for the
                                                               XX If heat or heavy smoke is present, close the door and       term in order to familiarize residents with the correct
 TO USE A PULL STATION                                                                                                                                                                                doors. Most injuries occur as people are entering
                                                                   stay in the room.                                          procedures should an actual evacuation be necessary.
Fire alarm pull stations are located in every public area of                                                                                                                                          or leaving buildings.
                                                               XX Leave the building immediately through the main fire
                                                                                                                                       EARTHQUAKE PROCEDURES                                      hh If you’re outside, move away from the building
the Residential Community.                                         exit as shown on the map on the back of your door or
                                                                                                                                        IN THE EVENT OF AN EARTHQUAKE                                 and utility wires. Once you are out in the open,
XX Pull up the cover. This will set off a local alarm in the       building bulletin board. Do not use the elevators.
   pull station, but does not activate the building alarm.                                                                    1 | BE PREPARED                                                         stay there.
                                                               XX Because stairwells may also draw smoke, only use the
XX To activate the building alarm, pull down the lever                                                                        XX Develop a plan for yourself and your roommate(s)            XX TAKE COVER
                                                                   designated fire exit stairwells. Residents of TCS should
   inside the protective cover.                                                                                                  and conduct practice drills.                                     hh If the earthquake strikes when you are indoors,
                                                                   use the end stairwells.
                                                                                                                              XX Know the evacuation routes and meeting locations.                    take cover under a desk, table, and bench or
 FIRE EVACUATION PROCEDURE                                     XX Remain away from the building until the Police, Fire
                                                                                                                              XX Keep an earthquake bag with:                                         against inside walls or doorways.
Location of Evacuation Procedures are posted on the                Department, or staff member gives the all clear.
                                                                                                                                 hh Water                                                         hh If in a high-rise, stay away from windows and
                                                                                                                                                                                                      outside walls. Get under a table. Do not use
WHAT TO DO IF YOU ARE TRAPPED DURING A FIRE                                                                                      hh Extra change of clothes and shoes
                                                                                                                                 hh Flashlight with fresh batteries                                   elevators.
                                                                                                                                 hh Transistor radio with batteries                               hh The greatest danger is from falling debris just
    PREVENT SMOKE                     KEEP LOW TO                       NOTIFY                   IDENTIFY YOUR
                                                                                                                                 hh Medication and aspirin                                            outside doorways and close to outer walls.
    FROM ENTERING                      THE FLOOR                  Call the University              LOCATION
                                                                                                                                 hh Small first aid kit with water purifying tablets,        3 | ACT ACCORDINGLY
      THE ROOM                      Keep low to the floor         Police Department                Attract the Fire
                                                                                                                                                                                             XX After an earthquake, do not attempt to move
                                                                                                                                    scissors, small knife
    Place a towel at the           if there is smoke in the    immediately and report          Department or UPD’s
                                                                your situation. Be sure        attention by hanging              hh Toilet paper and pre-packaged baby wipes                      seriously injured persons unless they are in immediate
    base of the door to             room. The majority of
                                   oxygen is present near        to give the name of           an object (bed sheet,             hh Granola bars, candy bars, protein bars                        danger of further injury.
    prevent smoke from
    entering the room.                     the floor.           your building and your          jacket, etc.) out the            hh Cash                                                     XX Check utility lines and appliances for damage. If you
                                                                    room number.                      window.                    hh Remember to change the water, medication, food                smell gas:
                                                                                                                                    and batteries every month to keep them fresh.                 hh Open windows and shut off main gas valve.
25 | SF STATE COMMUNITY LIVING STANDARDS                                                                                      XX Keep a list of emergency numbers. Choose an out-                                          EMERGENCY PROCEDURES    | 26
SHELTER-IN-PLACE                             EMERGENCY PROCEDURES
Sheltering in place is a protective action
                                                hh Leave the building and report gas leakage to authorities.           XX Turn off the lights.                                             fire alarm.
taken inside a building to protect the          hh Do NOT use candles, matches, or other open flames.                  XX Block any windows that provide a view of the room to          SEVERE WEATHER OR CIVIL UNREST THAT POSES A
building occupants from external hazards,       hh Do NOT re- enter the building until a utility official says it is       the outside.                                                 PHYSICAL THREAT
minimize the chance of injury and/or               safe.                                                               XX Stay away from windows/doors.                                 XX Stay inside and move away from windows.
provide the time necessary to allow for a                                                                              XX Seek cover of some kind under or behind furniture.            XX Be sure to close all doors connecting exterior offices to
                                                      POWER OUTAGES
safe evacuation.                                                                                                       XX Switch your cell phone to vibrate so it doesn’t alert            the corridor.
                                                      We sometimes experience energy shortages. If the campus
Circumstances that may warrant a shelter-    experiences a rolling blackout during the day time, the University will       someone of your presence.                                    XX For extreme weather, relocate to lower levels in the
in-place action could include:               remain open during business hours and regular classes will remain in      XX Do NOT answer the door under any circumstances.                  building.
                                             session.                                                                  XX Do NOT leave the room until directed to do so by              EXTERNAL CHEMICAL, BIOLOGICAL OR RADIOLOGICAL
XX Severe weather
                                             If the blackout occurs in the evening, evening and night classes most         emergency personnel.                                         INCIDENT
XX Civil unrest                                                                                                        XX Remain calm and develop a plan to escape should it            XX Stay inside and move to an inner corridor or office.
                                             likely will be cancelled. Please confirm this with your instructors.
XX Active threat                                                                                                           become necessary.                                            XX Close windows and turn off air conditioners and fans.
                                             IN THE EVENT OF A POWER OUTAGE
                                                                                                                       2 | NOTIFY                                                       XX If possible, move to a higher level of the building to
XX Biological incident
                                             1 | BE PREPARED                                                           XX Contact UPD to advise them of what is happening.                 reduce the transfer of contaminated air from the
XX Radiological incidents                    XX Have a flashlight with fresh batteries or light “glow” sticks on       XX Notify anyone you encounter as you are leaving that              outside. Many chemical agents are heavier than air
XX Accidental chemical exposure.                  hand.                                                                   they must exit immediately as well.                              and tend to hug the ground.
                                             XX Have a battery-operated radio with fresh batteries.                    XX Do NOT signal the building occupants by activating a
The notice to Shelter-In-Place will be
                                             2 | TAKE PRECAUTIONS
issued by emergency personnel via the
                                             XX Only use the elevator if you must. The elevator will shut down
campus Public Address System or via text                                                                                                                                       POLICIES & REGULATIONS
                                                  and stay where it is until the power is restored. The doors to the
messaging, email, or phone call.                                                                                                                                               Part of learning to live successfully within a community of
                                                  elevator will NOT automatically open if there is a blackout.
GUIDELINES                                   XX Make every effort to conserve energy at all times. Take                                                                        residents with diverse interests, backgrounds, and needs is
                                                  advantage of natural light during the day and reduce use of                                                                  becoming well acquainted with the community standards,
XX Select a small interior room with no or
                                                  electric lighting.                                                                                                           which are in place to support a comfortable, safe, and secure
   few windows.
                                             XX Turn off your computer during Stage Three Alerts.                                                                              living environment.
XX Close and lock all windows and            XX Frequently save work on your computer.                                                                                         Be sure to read the following four sections carefully, as they
   exterior doors.                           3 | BE AWARE                                                                                                                      make clear the policies and regulations that ALL residents are
XX Turn off all fans, heating and air        XX During a power outage, emergency lighting will come on in the                                                                  expected to abide.
   conditioning systems, and close the            hallways and stairwells. Please be careful when using the stairs.
                                                                                                                                                                               nn GENERAL HOUSING RULES & REGULATIONS
   fireplace damper.                         XX When the power goes off, there will be NO street lighting. Go
                                                                                                                                                                               oo RESIDENT CONDUCT
                                                  places in groups and take a flashlight.
XX Bring your disaster supply kit and                                                                                                                                          pp UNIVERSITY POLICIES
                                             XX Locate Residential Life Staff if you need some extra support
   make sure the radio is working.
                                                  during the black out.
XX Bring your pets into your shelter area.   IMPORTANT REMINDERS
                                                                                                                       nnGENERAL HOUSING POLICIES & REGULATIONS
XX Use duct tape and plastic sheeting        During power outages, do not drink alcohol, use drugs, or have
                                             unprotected sex as a way to ward off boredom. These activities will       ALCOHOL                                                          HOSPITALIZATION
   (heavier than food wrap) to seal
                                             increase your risk of compromised health and safety.                      The regulations governing alcohol in the residence               Residents requiring hospitalization related to alcohol use
   cracks around doors and vents during
                                                       OTHER EMERGENCIES                                               community are in accordance with state and federal laws.         or consumption will be required to submit to a clinical
   biological, radiological, chemical
                                                        IN THE EVENT OF AN ACTIVE THREAT                                                                                                assessment and review of support measures.
   exposure, and pandemic outbreaks.                                                                                   POSSESSION
                                             1 | TAKE ACTION                                                           Possession of alcohol is not permitted in residential            CONSUMPTION, PARAPHERNALIA & OTHER USE
XX Listen to your radio or television for
                                             Quickly leave the area or take shelter in another building if possible.   community buildings by residents under the age of                XX The use of alcoholic beverages must comply with
   further instructions and updates.
                                             If you cannot leave the area:                                             twenty-one (21). The regulations governing alcohol in the           California State Law and is limited to those persons 21
                                             XX Close and lock the door.                                               residence community are in accordance with state and                years of age or older.
27 | SF STATE COMMUNITY LIVING STANDARDS     XX Barricade the door with furniture if possible.                         federal laws.
                                                                                                                                                                                                                      EMERGENCY PROCEDURES      | 28
nnGENERAL HOUSING POLICIES & REGULATIONS
                         XX Alcoholic beverages may             XX Possession of a keg or accumulation of alcohol                 gasoline- powered vehicles may not be parked or               of properly.
 YOUR RIGHTS
 It is your right to:    not be consumed in public                 deemed as “common source”, purchasing alcohol for              stored in or near the buildings.                              DAMAGES OR MISUSE OF PROPERTY
                         areas (any area outside student           minors, or providing alcohol to others may result in       XX Highly flammable materials or open flame items are
                                                                                                                                                                                                It is a violation to damage, misuse, alter, or vandalize
                         rooms).                                   termination of the License Agreement.                          not permitted in the residential community.
                                                                                                                                                                                                University property. University property includes all
                         XX Returning to the residence          BICYCLES, HOVER BOARDS, SCOOTERS, SKATES,                     CIRCUIT BREAKER PANEL
 Understand the                                                                                                                                                                                 furnishings and structures in the residential living spaces
                         community under the influence
 process and how                                                SKATEBOARDS & UNICYCLES                                       In spaces containing a Circuit Breaker Panel, all items must      and public areas. Violations include, but not limited
  it impacts you.        of alcohol or in a manner
                                                                University Police prohibits the use of skateboards, skates,   be kept away from the wall (3 ft. minimum) and shall not          to, removing public area furniture from the intended
                         that negatively affects the
                                                                and scooters on campus grounds and bicycles can only          block the Breaker Panel.                                          location, tampering with television, telephone, or
                         community is prohibited.
                                                                be ridden on designated routes. Bicycles, hover boards,       COMMERCIAL SOLICITATION, ADVERTISING,                             computer connections, chalking or marking on sidewalks
                         XX Alcohol paraphernalia
                                                                scooters, skates, skateboards and unicycles may be                                                                              or buildings, unauthorized removal of items from bulletin
                         (empty bottles, cans, shot                                                                           PROMOTION & TRANSACTIONS
                                                                confiscated if ridden or left in unauthorized areas or                                                                          boards, hanging items or coverings from exterior surfaces,
  See any charges        glasses, cocktail shakers, beer                                                                      XX Commercial solicitation, advertising, publications, and
   or allegations        bongs, etc.) is not permitted.
                                                                secured to an object, building or tree on campus. For bike                                                                      flushing of non-flushable items such as Clorox wipes,
   against you in                                                                                                                 commercial transactions are prohibited in all areas.
                                                                route information visit parking.sfsu.edu/biking.                                                                                cleaning wipes, and feminine products, and removal of
      writing.           XX Drinking games (water                                                                             XX Unapproved solicitation, filming, or publicity is
                                                                Please Note:                                                                                                                    window screens.
                         pong, King’s Cup, etc.)                                                                                 prohibited in or around the residential community. This
                                                                XX Hover boards and electronic unicycles are not allowed                                                                        Residents found responsible for violations may be
                         are considered alcohol                                                                                  regulation extends to all forms of technology (e.g.,
                                                                   to be stored inside the residential community.                                                                               assessed an administrative charge for replacement, repair,
                         paraphernalia and promote                                                                               video cameras, camera phones, etc.) used in filming or
                                                                XX Your bicycle must leave with you when you move out                                                                           or removal of items or damage.
                         irresponsible drinking behavior                                                                         photography for commercial use or publication.
      Receive a          and therefore are not permitted
                                                                   of the residential community. Any bicycles left on our                                                                       Please Note:
  written outcome                                                                                                             Please Note: For the comfort and privacy of our residents
                                                                   facility’s bike racks after move-out will be declared                                                                        XX Any damage or loss to a resident’s room, apartment,
    of your case         in the residential community                                                                         and in accordance with your license agreement, filming
  upon resolution.                                                 abandoned and donated to charity.                                                                                               or other area within the residential community will be
                         unless it is a recognized                                                                            and photography are prohibited in the residential
                         educational program sponsored          BUILDING EXTERIOR                                                                                                                  charged to the responsible parties. When a student
                                                                                                                              community facilities unless prior approval has been
                         by the University or its affiliates.                                                                                                                                      room or apartment is damaged, the residents of the
                                                                Posting of unapproved signs or erecting of antennas or        granted by the Director of Residential Life or the
                         XX Residents under the age                                                                                                                                                room or apartment share the charge.
                                                                any other object on the exterior of buildings is prohibited   Executive Director of Housing, Dining & Conference
                         of 21 are not allowed to host                                                                                                                                          XX Administrative and legal action may be taken against
                                                                and may violate the University’s Time, Place, and             Services. This rule covers all forms of technology (video
  Be able to state       guests of any age who are in           Manner policy. No alteration that affects the building’s      cameras, camera phones, etc.) used in filming or
                                                                                                                                                                                                   any individual who defaces University property
     your case.          possession of alcohol.                                                                                                                                                    by graffiti or any other means or who is found to
                                                                appearance shall be permitted without prior written           photography for commercial use or publication.
                         XX Residents over the age of 21                                                                                                                                           be damaging or destroying residential community
                                                                approval.                                                     COOKING
                         are not allowed to have alcohol                                                                                                                                           equipment, furnishings, or any facilities. This includes
                                                                CANDLES, INCENSE, FLAMMABLE MATERIALS &                       All assignments with kitchens must confine cooking to the
                         in the presence of anyone under                                                                                                                                           group damages being applied to the dining center
                                                                OPEN FLAMES                                                   apartment kitchen. In assignments with patios, cooking               and other residential community common areas.
                         21.
    Appeal your                                                 XX In accordance with California State Fire Codes, open       is permissible with a charcoal grill so long as the grill is 10   XX Damages to any common area will be charged to
   case based on         COMMON SOURCES, SALE,
                                                                   flames are prohibited.                                     feet away from any structure and used coals are disposed             all students found responsible. In cases where the
    appropriate          DISTRIBUTION &
                                                                XX Possession or burning of flammable materials is
     criteria for        MANUFACTURING                                                                                        YOUR RESPONSIBILITIES | You are responsible                       for:
                                                                   prohibited inside the residential community.
       appeal.           XX Sale or distribution of
                                                                XX No fuel powered motor vehicles or associated parts
                         alcoholic beverages to any
                                                                   are permitted within residential community for use,           Knowing and                 Reading your            Attending your              Being truthful           Providing
   person under the legal drinking age may lead to
                                                                   maintenance, repair, or storage.                               adhering to               housing license           appointments             when providing          campus officials
   License Agreement revocation.                                                                                                                                                      with Student                                     with verification
                                                                XX Arrangements may be made for special purposes that             campus and               and Community                                        information to
XX Kegs and other similar oversized “common source”                                                                                                                                  Housing and/or                                    of your identity
                                                                   require use of an open flame through the Director of         housing policies.          Living Standards                                    campus officials.
   containers are expressly prohibited in or around the
                                                                                                                                                                Guide.               Residential Life.                                  (SF State ID).
                                                                   Residential Life or designee.
   residential community.
                                                                Please Note:
29 | SF STATE COMMUNITY LIVING STANDARDS                        XX Gas-filled engines such as motorcycles or other                                                                                                              REGULATIONS & POLICIES     | 30
nnGENERAL HOUSING POLICIES & REGULATIONS                                                                                                                                                                  NOISE POLICY
                                                                                                                                                                                                          Because you are living in both an
   responsible parties cannot be determined, charges             or other devices that may be used to facilitate the           wattage.
                                                                                                                                                                                                          academic and residential community,
   may be assigned to all students who have access               consumption or use of illegal drugs and is prohibited      ELECTRICAL APPLIANCES NOT PERMITTED                                           it is important to acknowledge and
   to the shared space. This includes damage done to             in the residential facility.                               XX Household-size refrigerators.                                              respect the rights and needs of
   lounges, wings, floors, the dining center, or any other    XX Returning to the residence community under the                                                                                           others; especially when it comes to
                                                                                                                            ELIGIBILITY
   common areas.                                                 influence of drugs is prohibited.                                                                                                        noise.
XX Residents are prohibited from hanging items on             XX Possession of medical marijuana cards are not              Residents must be enrolled as a student at San Francisco State University
   sprinkler heads.                                              recognized on campus and in the residential                and demonstrating academic progress. Enrollment recommendations are           QUIET HOURS
                                                                 facilities.                                                15 or more units a semester for Undergraduate students and 9 more units       Daily | 10:00 PM to 8:00 AM
DINING CENTER
                                                                                                                            as semester for Graduate students. Unit load requirements are in place to     Finals Week & Study Periods | 24
No food, dishes, or utensils shall be taken from the          SALE, DISTRIBUTION, OR MANUFACTURING
                                                                                                                            help students matriculate through the university.                             Hours
City Eats Dining Center. Meals may not be shared or           Sale or manufacturing of any illegal or controlled
                                                                                                                            Please Note: Students with financially delinquent accounts are not eligible   Quiet hours sometimes vary from
transferred. Disorderly conduct is not permitted. Being       substance or of prescription drugs other than for the
                                                                                                                            for student housing.                                                          floor to floor and can be changed
found responsible for initiating or participating in a food   person to whom they are prescribed, is prohibited in
                                                                                                                            GAMBLING                                                                      with the approval of the Area
fight is grounds for termination of License Agreement         the residential facilities and on campus and may lead to
                                                                                                                                                                                                          Coordinator. Noise levels during quiet
and/or restitution for loss and damages.                      License Agreement revocation.                                 Gambling is prohibited in the residential communities unless it is a
                                                                                                                                                                                                          hours should be low enough to be
Please Note: Food fights are dangerous and expensive.         Please Note:                                                  University sponsored event.
                                                                                                                                                                                                          conducive to serious study and sleep.
Each resident who is in the dining center when a food         XX SF State is strongly committed to a drug-free              GENDER INCLUSIVE HOUSING
fight occurs will be assessed charges for damage and loss.       environment. Residents found in possession of illegal                                                                                    COURTESY HOURS
                                                                                                                            Gender inclusive housing allows same-gender roommates, opposite-
                                                                 drugs or prescription drugs belonging to another                                                                                         Daily | 24 Hours
Criminal charges will be pursued as well as referrals to
                                                                                                                            gender roommates, or other gender-identity roommate pairings,
the campus student conduct officer and holds placed on           person will be:                                                                                                                          Each building operate under 24-
                                                                                                                            regardless of biological sex. Residents who wish to request special
academic records for those who are found participating in        hh In direct violation of state and federal laws as well                                                                                 Hour “Courtesy Hours,” meaning you
                                                                                                                            accommodations due to gender identity or gender non-conformity should
a food fight.                                                        as University regulations.                                                                                                           should limit any activity loud enough
                                                                                                                            contact SF State Housing as soon as the housing application is completed
                                                                 hh Subject to prosecution under applicable state and                                                                                     to disturb those nearby regardless of
DRUGS                                                                                                                       and submitted to the Housing Office. Every effort will be made to honor
                                                                     federal laws. Residents could lose all forms of                                                                                      the time of day.
All regulations governing drugs in the residential                                                                          all reasonable accommodation requests; however, accommodation
                                                                     student financial aid if convicted of an offense.                                                                                    IMPORTANT REMINDERS
community are in accordance with State and Federal laws.                                                                    requests will not circumvent the housing waitlist.
                                                              XX Possession of illicit drug paraphernalia (glass                                                                                          XX A community member’s right to a
                                                                                                                            Please Note:
POSSESSION                                                       pipes, drug baggies, bongs, etc.) can imply drug                                                                                            peaceful environment conducive
                                                                                                                            XX SF State Housing will not ask for any more information than is
Possession of any illegal, and/or controlled substance,          use and are therefore not permitted in residential                                                                                          to academic study supersedes a
                                                                                                                               required to meet students’ housing needs and all information is strictly
and/or prescription drug other than the person prescribed        community buildings. Any paraphernalia found will be                                                                                        community member’s right to
                                                                                                                               confidential.
is prohibited in the residential community.                      confiscated.                                                                                                                                make noise.
                                                                                                                            XX All residents within gender inclusive housing must adhere to common
HOSPITALIZATION                                               ELECTRICAL APPLIANCES                                                                                                                       XX The use of amplified equipment in
                                                                                                                               standards of civility and respect regarding diverse gender identities/
Residents requiring hospitalization related to drug use                                                                                                                                                      residential community buildings,
                                                              All appliances or electrical devices should be compatible        expressions.
or consumption will be required to submit to a clinical                                                                                                                                                      with the exception of stereos,
                                                              with 110 volts 60 cycle AC and be UL approved. Surge
                                                                                                                            GUESTS & VISITORS                                                                or any disruptive level of noise is
assessment and review of support measures.                    protectors are permitted and encouraged. Extension
                                                                                                                            Residents can have up to 2 guests/visitors with the approval of their            prohibited at all times.
CONSUMPTION, PARAPHERNALIA, & OTHER USE                       cords, power strips, and multi plug adapters are
                                                                                                                            roommate(s). All guest/visitors must be accompanied by their resident         XX Residents may be requested to
XX Use of any illegal or controlled substance or abuse of     prohibited. Appliances with open heat sources and no
                                                                                                                            host at all times. Overnight guests are permissible, but cannot stay for         diminish noise as a courtesy at any
   prescription drugs other than their intended purpose       thermostat control (e.g. toaster oven, portable heaters or
                                                                                                                            a duration exceeding 72 hours (three days). This policy may change in            time.
   for the person to whom they are prescribed is              heat plates, etc.) and halogen lamps are prohibited.
                                                                                                                            response to current COVID-19 conditions.                                      XX Policy violations during finals
   prohibited in the residential facility and on campus.      PERMITTED ELECTRICAL APPLIANCES                                                                                                                week may result in you being
XX Use of marijuana is not permitted on campus.                                                                             KEYS & ACCESS
                                                              XX Electric coffee makers, irons and hair dryers.                                                                                              asked to vacate the community
   Drug paraphernalia includes ‘bongs’, pipes, and/           XX Microwaves (apartment community only).                     Residents must use their individually issued keys and/or access card or          immediately.
                                                              XX Toasters (apartment community only).                       GatorPass or iButton to access secured residential areas and maintain
31 | SF STATE COMMUNITY LIVING STANDARDS                      XX Small (5.5 cubic feet or smaller) refrigerators with low   possession of their keys at all times. All keys remain the property of the              REGULATIONS & POLICIES   | 32
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