Corporate Plan 2017 - NBN Co

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Corporate Plan 2017 - NBN Co
Corporate Plan
           2017
Corporate Plan 2017 - NBN Co
Corporate Plan 2017 - NBN Co
Contents
PART A: PLAN OUTLINE                                                            5
PART B: CORPORATE PLAN                                                         25
1     Corporate Plan summary statement                                        26
2     Background, performance and objectives                                  30
2.1   Background                                                              30
2.2   Strategic imperatives                                                   30
2.3   Performance to date                                                      32
2.4   Objectives ahead                                                         33
3     Market overview                                                         34
3.1   Market trends                                                           34
3.2   Australian market overview                                               35
4     Operating plan                                                          36
4.1   Product and customer strategy                                           36
4.2   Network technology planning                                             40
4.3   Network deployment                                                       41
4.4   Key enabler organisational functions                                    43
5     Operational and financial multi-year forecasts                          46
5.1   Premises Ready for Service (RFS)                                         47
5.2   Underserved areas                                                       49
5.3   Premises Activated                                                      50
5.4   ARPU and speed tier mix                                                  51
5.5   Subscriber payments and operating costs                                  51
5.6   Capital expenditure                                                      52
5.7   Long-term financial outlook                                             54
5.8   Sources of funding                                                       55
5.9   Subsidiaries                                                            56
6     Risk management                                                         58
6.1   Risk management framework                                                58
6.2   Overview of risks                                                        59
6.3   Risk details and mitigation                                             60
glossary                                                                      64

                                      © 2016 nbn co limited   |   Corporate Plan 2017   1
Corporate Plan 2017 - NBN Co
Legal notice
Introduction                                          achievements to be materially different
                                                      from any future results, performance or
This 2017 Corporate Plan has been                     achievements expressed or implied by
prepared by nbn co limited (nbn or the                the Estimates.
Company) for its shareholder ministers,
Senator the Hon Mitch Fifield and                     While the Estimates are based on the
Senator the Hon Mathias Cormann                       best considered professional
(Shareholder Ministers) as required by                assessment, the management team and
the Public Governance, Performance                    officers (as defined in the Corporations
and Accountability Act 2013 (Cth)                     Act) of nbn do not give any guarantee
(PGPA Act) (in particular section 35(1)               or assurance to any third party that the
(b) and 95(1)(b) of the PGPA Act), the                results, performance or achievements
Public Governance, Performance and                    expressed or implied by the Estimates
Accountability Rule 2014 (Cth) (PGPA                  will actually occur, and such Estimates
Rule), the Commonwealth Government                    should not be relied on or considered to
Business Enterprise Governance and                    be a representation of what will happen
Oversight Guidelines (August 2015) (GBE               by any third party.
Guidelines) and Australian Government
policy as communicated to nbn by the                  Other than as required according to
Commonwealth from time to time                        Reporting Obligations, nbn and its
(together, Reporting Obligations).                    officers have no obligation to update
                                                      the Estimates based on circumstances,
The reporting periods covered by this                 developments or events occurring after
plan are FY17 to FY20 inclusive. The first            the publication date of this document.
reporting period covered by this plan is
FY17. The fourth, and last, reporting                 This plan also contains Estimates in
period covered by this plan is FY20.                  respect of periods after 30 June 2020,
                                                      including in section 5.7 (Long-term
Disclaimer                                            financial outlook). Management and the
                                                      Board do not give any guarantee or
This plan contains various long-range                 assurance that the results, performance
plans, projections, high level estimates              or achievements expressed or implied
and other forward looking information                 by such Estimates will actually occur.
(Estimates). Those Estimates are based
on the best considered professional                   © 2016 nbn co limited
assessment of present economic and                    ABN 86 136 533 741
operating conditions, present Australian              All rights reserved.
Government policy, and a number of
assumptions regarding future events
and actions which, at the date of this                ‘nbn’, ‘Sky Muster’, ‘bring it on’, and the Aurora
                                                      device are trademarks of nbn co limited.
document, are expected to take place.
The Estimates involve known and
unknown risks, uncertainties and other
factors beyond control that may cause
nbn’s actual results, performance or

2   © 2016 nbn co limited   |   Corporate Plan 2017
Corporate Plan 2017 - NBN Co
© 2016 nbn co limited   |   Corporate Plan 2017   3
Corporate Plan 2017 - NBN Co
4   © 2016 nbn co limited   |   Corporate Plan 2017
Corporate Plan 2017 - NBN Co
Part A
                            Plan Outline

© 2016 nbn co limited   |    Corporate Plan 2017   5
Corporate Plan 2017 - NBN Co
6   © 2016 nbn co limited   |   Corporate Plan 2017
Corporate Plan 2017 - NBN Co
About
nbn
nbn was established in 2009
to design, build and operate
Australia’s new high-speed
broadband network. Underpinned
by a purpose to connect Australia
and bridge the digital divide,
nbn’s key objective is to ensure
all Australians have access
to fast broadband as soon as                      nbn is wholly-owned
possible, at affordable prices,                  by the Commonwealth
and at least cost.                                    of Australia
To achieve this objective, nbn has been
structured as a wholesale-only, open-
access broadband network available on
equivalent terms to all access seekers.
This is intended to level the playing
field in Australian telecommunications,
creating real and vibrant competition
within the industry.
nbn is a Government Business
                                                        Our goal
Enterprise (GBE) incorporated under                  is to activate
the Corporations Act 2001 and pursuant
to the PGPA Act.
                                                       8 million
                                                      homes and
                                                      businesses
                                                        by 2020

                                          © 2016 nbn co limited   |   Corporate Plan 2017   7
Corporate Plan 2017 - NBN Co
Connecting Australia
and bridging the
digital divide
nbn exists to construct and                           It will be the nation’s first national
operate Australia’s high-speed                        wholesale-only, open-access broadband
                                                      network with a commitment to deliver
broadband network. It is the                          access to at least 25 megabits per
most comprehensive and largest                        second (Mbps) downstream to all
infrastructure development in                         premises and at least 50 Mbps
Australia’s history, using world-                     downstream to 90 per cent of fixed line
class technologies to provide                         premises.1 This ambition for universal
                                                      connectivity is unique to Australia
access to fast broadband to every                     considering its expansive geography
home and business in Australia.                       and population.
nbn’s goal is to activate eight
million homes and businesses
by 2020.

8   © 2016 nbn co limited   |   Corporate Plan 2017
Enabling an exciting future for                         Building momentum to deliver high-
all Australians                                         speed broadband to all Australians
The nbnTM network will allow Australia                  In FY16 the number of premises Ready
to unleash its full digital potential. It will          for Service (RFS) more than doubled
transform the nation and fundamentally                  to 2.9 million – 138 per cent growth
enable Australia to become a more                       on the previous year. Activations also
connected, more competitive, and                        more than doubled with 1.1 million
more innovative nation.                                 premises now activated – 126 per cent
                                                        growth on the previous year.
It will help bridge the digital divide
between city and country; young and                     This reflects strong growth in the
old; and Australia and the rest of the                  company’s capacity to scale and deliver.
world. Of the rollout completed at the                  Challenges, however, remain with the
end of FY16, 70 per cent is in non-metro                continued scaling of RFS and activation
and regional Australia aligned with nbn’s               capacity over the next two years.
purpose to connect Australia and bridge
the digital divide. This is underpinned by
the continued progression of the fixed
line and Fixed Wireless programs and the
launch of Sky MusterTM satellite services.
This vital infrastructure will help
change the way businesses operate
and how people live their lives,
connecting people, promoting social
inclusion and equal opportunity.
It enables the use of new technologies
and applications, stimulating
                                                             At peak, a new home
improvement and innovation across                            or business is forecast
a wide range of industries such as                              to be activated

                                                                every 3
education, health, entertainment, media,
commerce and community services.

                                                               seconds
World-class network technology                                                                      2
The nbnTM network comprises world-
class technologies that are designed to
significantly lift broadband capability
across Australia.
By 2020, the use of these technologies
are projected to deliver beyond nbn’s
minimum commitments. It is intended
that nearly half of the fixed line footprint
will have the potential to access Gigabit
wholesale services and the majority able
to access 50 Mbps or better.
The nbnTM network is being built to meet
today’s needs, while including capacity
and upgrade paths to allow for future
evolution in demand.

1   The nbnTM network is being designed to provide these peak speeds to nbn’s Retail Service Providers
    at nbn’s network boundary.
2 Based on an eight hour working day and five day working week.

                                                         © 2016 nbn co limited   |   Corporate Plan 2017   9
Momentum has been
     established in FY16

                       Sky MusterTM                                    Major HFC
                       satellite                                       delivery
                       product                                         agreement
                       launch in                                       executed
                       April 2016                                      with Telstra

                                                                       More than
                       HFC product
                                                                       one in four
                       launch in
                                                                       can order an
                       June 2016
                                                                       nbnTM service

                       One new
                       activated                                       Established
               60
                       household or                                    three key
                       business every                                  operating
                       12 seconds                                      agreements
                       in FY162

                                                                       Today, nearly
                                                                       two thirds
                       Fibre to
                                                                       of the nation
                       the Node
                                                                       are in design,
                       launched in
                                                                       construction
                       September
                                                                       or already
                       2015
                                                                       eligible for an
                                                                       nbnTM service

     2 Based on an eight hour working day and five day working week.

10   © 2016 nbn co limited   |   Corporate Plan 2017
Pursuing
unprecedented scale
                              Construction rate to more than
                              double from FY16 to reach
                              peak in FY18
                              Incremental premises made RFS
                              4.0                            3.7m

1.7million
                              3.5
                              3.0                     2.5m
                              2.5                                    2.1m
                              2.0             1.7m
                               1.5
premises made Ready           1.0     0.6m                                   0.7m
for Service in FY16. 3.0x     0.5
                              0.0
as many as in FY15                    FY15    FY16    FY17   FY18    FY19    FY20

                              Premises activated to grow more
                              than three times from FY16 to FY18
                              nearly doubling year-on-year
                              Incremental premises activated
                                                                     2.5m
                              2.5
                                                             2.1m
More than                     2.0

600,000
                              1.5                     1.2m                   1.2m
                              1.0
                                              0.6m
                              0.5     0.3m
premises activated in FY16.
                              0.0
2.2x as many as in FY15               FY15    FY16    FY17   FY18    FY19    FY20

                              By FY20, revenue will have
                              grown by 12 times on FY16

                              Annual Revenue                                 $5.0b
                              5

FY16 revenue                  4                                      $3.7b

up 157% to                    3

$421m
                                                             $1.9b
                              2
                                                     $0.9b
                              1              $0.4b
                                     $0.2b
                              0
compared to FY15                     FY15    FY16    FY17    FY18    FY19    FY20

                                     © 2016 nbn co limited   |   Corporate Plan 2017   11
Deploying world-class
network technology
FTTP – Fibre-to-the-Premises                           FTTN – Fibre-to-the-Node
FTTP deploys fibre optic cable to the                  FTTN deploys fibre into neighbourhoods
household or business. As at 30 June                   and then leverages existing copper
2016, 1.4 million FTTP premises are RFS.               infrastructure to the premises. This
FTTP will continue to be deployed to                   reduces the time and cost associated with
new developments through the                           local network and lead-in construction.
Greenfields program.
                                                       Since the launch in September 2015,
End users with a strong interest in fibre              663,000 premises are RFS on the
are offered the Technology Choice                      FTTN network.
program which provides end users
the option to switch access technology                 Current service offerings are up to 100/40
at their expense.                                      Mbps, although observed speeds reflect
                                                       purchased speed tiers.
Current wholesale service offerings
are up to 1 Gbps/400 Mbps.                             HFC – Hybrid Fibre Coaxial

FTTB – Fibre-to-the-Basement3                          HFC technology leverages existing
                                                       fibre and cable networks to deliver
FTTB deploys fibre optic cable to the                  fast broadband.
basement of a building, utilising existing
wiring in the building for connections to              In June 2016, HFC commercial services
apartments or offices eliminating the                  were launched in Redcliffe, Queensland.
need for in-building design and                        End users experienced trial speeds of
construction works.                                    up to 100/40 Mbps.4

FTTB allows multi-dwelling units,                      DOCSIS 3.1 will provide capability to
such as apartment complexes and office                 increase wholesale download speeds
blocks, to receive fast broadband with                 of up to 1 Gbps.
current wholesale services offering up
to 100/40 Mbps. As at 30 June 2016,
FTTB has been deployed to more than
900 buildings.

3 FTTB is included in FTTN statistics throughout the Corporate Plan.
4 Experience and Trial Speed Disclaimer: end-user experience, including speeds actually achieved,
  depends on the nbnTM technology used and factors outside nbn’s control like your broadband plan,
  provider, equipment and software. Trial speeds were achieved by end users in the context of a trial
  and may not reflect nbn’s wholesale speed tiers or the speeds that will be experienced by end users.

12   © 2016 nbn co limited   |   Corporate Plan 2017
Bringing
                                          world-class fast
                                           broadband to
                                           rural, regional
                                              and remote
                                             Australians.
                                                                                                         5,6

Fixed Wireless                                        Satellite
nbn’s Fixed Wireless service enables                  nbn’s satellites will be among the
high-speed broadband to be extended                   world’s largest and most advanced
to Australians outside the reach of the               communication satellites. Their
fixed line network. This world-class                  combined capacity will be 135 Gbps,
technology provides access to                         more than 30 times the capacity of the
wholesale speeds of up to 50/20 Mbps.                 interim satellite service. Sky MusterTM,
                                                      the first of the two dedicated satellites,
The Fixed Wireless network is                         was ranked “world leader” in a report
recognised as a leader in terms of                    comparing 18 international broadband
speed, data allowances and affordability              service providers based on its
when compared to similar networks                     performance and affordability.6
in other countries.5
                                                      In April 2016, nbn launched Sky MusterTM
Network deployment is mature. Users                   commercial services through RSPs. The
of the technology are among the most                  satellite service is a game changer for
satisfied nbnTM network users with 75 per             rural and remote Australians, providing
cent Advocacy at June 2016, a measure                 access to wholesale speeds of up to 25/5
of users who have already recommended                 Mbps for Sky MusterTM satellite end users.
the nbnTM network to family, friends or
colleagues. This measure is reflective
of end-user experience across both
the Retail Service Provider (RSP) and
nbnTM networks.

5 Ovum: “Fixed Wireless Broadband: A global comparison”, 10 July 2015.
6 Ovum: “Satellite Broadband: A global comparison”, 28 April 2016.

                                                       © 2016 nbn co limited   |   Corporate Plan 2017   13
14   © 2016 nbn co limited   |   Corporate Plan 2017
Adopting innovative
technologies
A dynamic and rapidly changing                      Technological innovations to serve
environment                                         future demand
Technological progress, changing                    FTTP
end-user behaviour and increasing                   • ‘Next Generation Passive Optical
demand are transforming Australia’s                   Network’ (NG-PON) standard provides
society and connectivity needs.                       the opportunity to increase maximum
Uncertainty in future demand stems                    speeds from 1 Gbps to 10 Gbps.
from the changing ways in which                     FTTN
consumers use data and the extent to
                                                    • G.fast standard, an evolution from
which usage trends become mainstream.
                                                      VDSL2, provides potential speeds
Possible drivers of future demand are
                                                      of up to 1 Gbps7
increased proliferation of connected
devices, growth in video streaming and              • Fibre to the Distribution Point (FTTdp)
new applications. The future is limitless,            is a variant of FTTN, which deepens
with virtual reality applications, self-              fibre into the network and leverages
driving vehicles, and internet-connected              existing copper for the lead-in. FTTdp is
devices potentially growing in demand.                currently being trialled, with download
                                                      speeds observed around 100 Mbps,
Many of these trends are emerging and
                                                      which could be up to 1 Gbps when
currently in early stages of development,
                                                      combined with G.fast.*
with the full extent and timing of impact
remaining uncertain.                                HFC
In order to balance continuous                      • Full Duplex DOCSIS 3.1 (FDD) is the next
technological progress and changing                   evolution of DOCSIS 3.1, and will enable
end-user demand, the nbnTM network                    the full symmetric use of the HFC plant
is being built to provide flexibility                 spectrum for both upstream and
around upgrade pathways to cater                      downstream transmission. This will allow
for this evolution.                                   the HFC network to match fibre services
                                                      with multi-gigabit speed tiers (1 Gbps+
A pipeline of innovation is continuously              downstream, and 400 Mbps upstream).
being tested. New technology creates
opportunity to deliver future network               Fixed Wireless
requirements when they become                       • Fixed Wireless network throughput can
commercially viable.                                  be increased to offer up to 250 Mbps
                                                      by aggregating multiple radio carriers.
                                                      Throughput can be increased beyond
                                                      250 Mbps in a number of ways, such as
                                                      using more radio spectrum or increased
                                                      efficiencies in spectrum management.
                                                    Satellite
                                                    • New Satellite technology with 10x
                                                      capacity increases becoming available.

7 Dependent on distance from the premises to the node.
* Refer to disclaimer on page 12.

                                                     © 2016 nbn co limited   |   Corporate Plan 2017   15
Enabling a vibrant
retail market
Success is underpinned by successful                   Focused on improving service to RSPs
retailers
                                                       nbn has been working on improving
nbn’s products are constructed to allow                the service and engagement with
RSPs flexibility to tailor residential and             RSPs through continuous industry
business solutions that best meet                      consultation to refine processes.
individual end-user needs.
                                                       New products and additional features
A single broadband product construct                   will continue to be launched over time,
has been developed across fixed line,                  developed in close consultation with RSPs.
fixed wireless and satellite technologies
to make the product set technology-                    The Customer Experience Metric is
agnostic. The product construct offers                 tracking favourably, meeting a metric
peak wholesale downstream speeds                       of 7.2 out of 10 (FY16), up from 6.6
ranging from 12 Mbps up to 1 Gbps and                  (FY15). Implementation of continuous
upload speeds ranging from 1 Mbps to                   improvement programs aim to reach
400 Mbps.                                              8 out of 10 by 2020.

Currently more than 50 RSPs are able to
provide broadband to their customers
on the nbnTM network, with more RSPs
engaged indirectly.

16   © 2016 nbn co limited   |   Corporate Plan 2017
Satisfying end users

Meeting the needs of Australian            Overall Satisfaction from users across
broadband users                            all products is now 7.1 out of 10.
The nbnTM network is unlocking previous    nbn’s Advocacy, a measure of users who
capacity constraints and changing          have already recommended the nbnTM
consumer behaviours. nbnTM network         network to family, friends or colleagues
end users download 34 per cent more        is at 65 per cent, the same as 12 months
than the Australian Bureau of Statistics   ago. This measure is reflective of end-
(ABS) national average, as at 31           user experience across both the RSP
December 2015. 8                           and nbnTM networks.
Customers have reliable access to the
network with uptime at 99.9 per cent
across the entire network.

8 ABS 2015.

                                            © 2016 nbn co limited   |   Corporate Plan 2017   17
Dedicated people making
nbn a reality
nbn aspires to be one of the                           This is translating into an engaged
best places to work in Australia.                      workforce with the most recent employee
                                                       Engagement Score at 68 per cent, up
Behind nbn stands a talented, multi-                   17 percentage points from 51 per cent last
disciplinary team from a wide range                    year. This puts nbn in the top quartile of
of backgrounds and experiences.                        businesses in Australia and New Zealand
Diverse teams are working in the field,                for employee engagement scores.
in operations centres and in state and
head offices.                                          Voluntary turnover is favourable at 7.7
                                                       per cent compared to the global industry
The Management team aims to provide                    average of 11.0 per cent as at June 2016.9
an environment that encourages people
to perform at their best. Inspirational                At nbn we want to continue to create
leadership, a collaborative culture                    a diverse and inclusive workplace
and growth in talent is at the heart                   that accepts, respects and leverages
of nbn’s progress.                                     differences. nbn is committed to
                                                       embracing diversity to help improve
                                                       business results, create a high-
                                                       performing culture and attract
                                                       and retain talented people.

9 Aon Hewitt 2016 Telecommunications and General Industry Survey.

18   © 2016 nbn co limited   |   Corporate Plan 2017
Board and Management’s
message
Over the past year, nbn has gained         • the successful launch of HFC
solid momentum in building a                 commercial services in June 2016.
world-class broadband network              By the end of FY20, our goal is for all
for all Australians by 2020.               Australians to have access to the nbnTM
                                           network, with a forecast 11.9 million
This comprehensive plan details how we     premises Ready for Service and 8 million
will deliver on nbn’s 2020 commitment,     homes and businesses actively using
and follows on last year’s plan. As we     the network.
expand into more areas of Australia,
our knowledge increases along with the     To achieve this, significant work is
quality of planning. We are proud to say   required to build upon the progress that
that we exceeded our FY16 targets, with    has been made over the last two years.
the company recording nine consecutive     The unprecedented scale and
quarters of meeting our goals.             complexity facing the business means
                                           that the next two years will be critical
nbn’s purpose remains to connect           in delivering our plan.
Australia and bridge the digital divide.
                                           Exponential growth is required to
Key achievements during FY16 include:      achieve the targets, and FY17 is forecast
• more than doubling the Ready             to see the biggest growth yet:
  for Service footprint, enabling          • by June 2017, nearly half of Australia
  2.9 million homes and businesses           will be able to order a service
  to access the network
                                           • the construction and activation rates
• more than doubling the number of           need to almost double
  active premises; 1.1 million premises
  are now using the network                • the HFC program will scale
                                             exponentially
• doubling revenue to $0.4 billion
  in FY16 from $0.2 billion in FY15        • the second satellite Sky MusterTM II is
                                             scheduled for launch in October 2016.
• the successful launch of commercial
  FTTN products in September 2015          We look forward to growing the
                                           conversation in the community about how
• the successful launch of the Sky         the nbnTM network can be leveraged to
  MusterTM satellite in October 2015       unlock Australia’s digital potential.
• the successful launch of Sky MusterTM
  commercial services in April 2016

Dr Ziggy Switkowski AO                     Bill Morrow
Chairman                                   Chief Executive Officer

                                            © 2016 nbn co limited   |   Corporate Plan 2017   19
nbn’s Management team
Experienced leadership team behind nbn.

Bill Morrow                           Stephen Rue                   John Simon
Chief Executive Officer               Chief Financial Officer       Chief Customer Officer
Appointed in December                 Appointed in July 2014        Appointed in
2013, effective April 2014                                          January 2013

Mr Morrow is well known               Prior to joining nbn,         Mr Simon is an
for his global experience             Mr Rue spent 17 years         established executive
in leading complex                    in various leadership roles   in the converged ICT
turnarounds and as                    at News Corp Australia        market, with over 30
one of the global                     including a decade as         years’ experience.
telecommunications                    Chief Financial Officer.
industry’s most                                                     Prior to nbn, Mr Simon
experienced executives.               He also served as a           spent the previous 11 years
                                      Director on a number          working for Singtel Optus
Prior to nbn, he served               of associated boards          in various roles across
as CEO of Vodafone                    including Foxtel, Fox         strategy, product and
Hutchison Australia                   Sports, REA Group             sales management and
in Sydney and CEO of                  and Australian                customer experience.
Clearwire Corporation                 Associated Press.
in Seattle.

20   © 2016 nbn co limited   |   Corporate Plan 2017
Brad Whitcomb               Peter Ryan                      Maree Taylor
Chief Strategy and          Chief Network                   Chief People
Transformation Officer      Engineering Officer             and Culture Officer
Appointed in May 2014       Appointed in December 2015      Appointed in May 2014

Mr Whitcomb has             Mr Ryan has solid               Ms Taylor is an
successfully architected    experience in engineering       experienced Human
a number of high-profile    and deployment of               Resources professional
business transformations    networks nationally and         with more than 25 years
in the telecommunications   overseas, in addition to        of corporate and
and energy sectors.         operational management          consulting/coaching
                            experience and proven           experience.
Prior to nbn, Mr            project discipline.
Whitcomb was the Chief                                      Prior to nbn, Ms Taylor
Strategy and Business       Prior to joining nbn, Mr        held senior executive
Transformation Officer      Ryan worked at Vodafone         roles including Head
at Vodafone Hutchinson      for 15 years in Australia,      of Human Resources
Australia.                  Kenya and the UK, and           at Origin, CSC Australia,
                            at Maunsell Australia Pty       and Apple Asia Pacific.
                            Ltd. His career has
                            spanned across network
                            engineering, technology
                            deployment and service
                            operations.

                                           © 2016 nbn co limited   |   Corporate Plan 2017   21
nbn’s Management team (cont.)

JB Rousselot                          Justin Forsell             John McInerney
Chief Network                         Chief Legal Counsel        Chief Information Officer
Operations Officer                    Appointed in               Appointed in
Appointed in October 2013             March 2010                 December 2012

Mr Rousselot brings to                Mr Forsell is an           Mr McInerney is an
the business over 15 years’           experienced legal          experienced technology
experience in the                     practitioner with over     practitioner with over
telecommunications sector.            18 years in-house          20 years’ experience.
                                      experience.
He has previously held                                           Prior to nbn,
senior roles at Telstra               Prior to nbn, Mr Forsell   Mr McInerney was Vice
including the Executive               was General Counsel,       President at HP across
Director of Voice,                    Company Secretary and      Asia Pacific and Japan
BigPond and Media.                    Head of Governance at      and Group CIO at Telstra
                                      Vodafone Australia.        where he led one of the
                                                                 largest technology
                                                                 transformation projects
                                                                 in Australia.

22   © 2016 nbn co limited   |   Corporate Plan 2017
© 2016 nbn co limited   |   Corporate Plan 2017   23
24   © 2016 nbn co limited   |   Corporate Plan 2017
Part B
                 Corporate Plan

© 2016 nbn co limited   |   Corporate Plan 2017   25
1. Corporate Plan
   summary statement
Last year, Management prepared                         The Corporate Plan 2017 builds on the
nbn’s first cross-functional                           foundations established last year and
                                                       is based on new operational experience
Corporate Plan using an                                gained throughout FY16 as well as
integrated planning process.                           further strategic decisions, updated
This plan was the basis of how                         financial and market analysis and
nbn would achieve its goals.                           operational planning.
It was based on detailed strategic                     Since Corporate Plan 2016, nbn has
and financial analysis and                             more than doubled the number of
integrated operational planning.                       premises Ready for Service (RFS)
                                                       to 2.9 million – 138 per cent growth
                                                       from the previous year, and increased
                                                       premises activated to 1.1 million –
                                                       126 per cent growth. At the same time,
                                                       nbn hit a number of milestones and
                                                       gained significant experience, reducing
                                                       key uncertainties.

26   © 2016 nbn co limited   |   Corporate Plan 2017
The performance of the company                          –– second tranche of construction
is underpinned by a number of key                          contracts have been awarded to
milestones achieved in FY16:                               deliver flexibility, incentives and
                                                           competition for the rollout of the
• successful launch of FTTN in                             nbnTM network.
  September 2015 and scaling of FTTN
  deployment, with 663,000 premises                  While FY16 represents strong growth
  now RFS                                            in the company’s capacity to scale
                                                     and deliver, challenges remain ahead.
• the first of two dedicated satellites,             Premises RFS need to almost double
  Sky Muster,TM has been launched with               in FY17 and again in FY18. Activated
  the first Sky MusterTM services                    premises need to nearly double year-on-
  activated in April 2016                            year for the next two years. This is
• commercial launch of HFC following                 particularly challenging considering
  successful end-user and construction               the extraordinary scope and complexity
  trials in Redcliffe, QLD                           of the nbnTM network rollout.

• nbn has strengthened its relationships             Progress in FY16 has provided more
  with the industry by improving the                 data with which to forecast, but
  way it collaborates and structures                 considering the scale and complexity
  its agreements:                                    of the network build, much uncertainty
                                                     remains. The plan continues to support
 –– delivery agreement signed with                   a peak funding base case forecast of
    Telstra to leverage their experience             $49 billion, and a range of $46 billion
    in HFC design and construction to                to $54 billion. This is a narrower range
    scale the program                                than last year, reflecting a reduction in
                                                     uncertainty as the nbnTM network is
 –– Operations and Maintenance Master                rolled out. As in the Corporate Plan
    Agreements have been signed with                 2016, forecast completion of the nbnTM
    three regional partners to activate              network rollout is by 2020.
    premises and assure the network,
    ensuring a fast and reliable                     Key operational and financial metrics
    broadband network                                are summarised in the following table.

Table 1: Key operational and financial metrics

                                         FY16(A)         FY17         FY18          FY19           FY20
$ billions (unless otherwise stated)
Premises RFS (millions)                      2.9          5.4          9.1            11.2         11.9
Premises activated (millions)                 1.1         2.3          4.4            6.9          8.1

Revenue                                      0.4          0.9           1.9           3.7          5.0
EBITDA before
subscriber payments                         (1.3)         (1.2)       (0.4)           1.1          2.2
EBITDA                                      (1.9)        (2.6)        (3.2)          (2.0)         0.7
Capital Expenditure                         (4.7)        (6.1)        (5.9)          (3.3)         (1.9)
Cash flow                                   (7.1)        (9.2)       (10.0)          (6.6)         (2.5)
Note: The numbers presented in this table correspond to the base case consistent with the ranges
represented in Table 2 but may vary significantly over time.
Operating expenses and EBITDA are non-GAAP measures. For corporate planning and internal reporting
purposes, management treat certain payments for leasing assets as operating expenses. For statutory
reporting purposes in quarterly and annual reporting, these payments are treated as finance leases and
accordingly are capitalised and amortised over a 35 year period.

                                                      © 2016 nbn co limited   |   Corporate Plan 2017    27
1. Corporate Plan summary statement (continued)

The plan is based on operational and                   • management of partners:
financial forecasts representing best                    operationalising contractual
estimates and information to date.                       agreements and realising intended
While certain aspects of the plan have                   benefits while managing the risk
been de-risked through reducing key                      associated with significant
uncertainties, significant risks and                     dependence on third parties
challenges remain. Critical assumptions
on scope, cost and timing are continuously             • competition, revenue and regulatory:
refined with further in-field experience.                the achievement of forecast revenue
                                                         and activation rates while adapting to
In preparing this plan, Management                       the evolving regulatory environment,
has analysed and assessed the most                       competing against infrastructure
significant challenges and the potential                 providers and encouraging
impact they might have on the rollout                    competitive dynamics among RSPs.
schedule and peak funding requirements.
These risks can be categorised in the                  Where feasible, these risks have been
following main themes:                                 assessed and reflected in the delivery
                                                       timing and peak funding range.
• meeting the scale challenge: nbn’s
  ability to achieve the next level of
  organisational maturity required to
  manage the process complexity,
  resource contention and delivery of
  automation to achieve the overall plan
  raises a number of key challenges. This
  includes the ability to activate, operate
  and maintain the nbn footprint at scale
  across Australia in a safe and
  environmentally responsible manner, in
  line with publicly-communicated targets

28   © 2016 nbn co limited   |   Corporate Plan 2017
© 2016 nbn co limited   |   Corporate Plan 2017   29
2. Background,
   performance
   and objectives
2.1      Background                                     2.2	Strategic imperatives
In 2009, nbn was established to build
and operate Australia’s first ever national,
wholesale-only, open-access broadband
network. nbn’s objective is to ensure all
Australians have access to fast broadband
as soon as possible, at affordable prices,              nbn’s ultimate objective is to connect
and at least cost to taxpayers.                         Australia to broadband, bridging the
                                                        current digital divide between
To give greater clarity to the program,                 Australians, and between Australia
the Government has set out a Statement                  and other economies worldwide. Its goal
of Expectations dated 8 April 2014 (SoE),               is to activate eight million homes and
which provides, among other things, that:               businesses by 2020. In order to fulfill this
                                                        goal, nbn has five strategic imperatives:
• to minimise cost and increase speed of
  deployment, the rollout should allow                  • build a united partnership with vendors,
  for a combination of technologies                       Delivery Partners (DPs) and RSPs

• the nbnTM network is intended to be a                 • build affordable products and services
  wholesale-only access network, available
  on equivalent terms to all access seekers             • build a high-performing, reliable network

• the design of the nbnTM network will                  • build effective and efficient processes
  be guided by the Government’s policy                    and systems
  objectives of providing access to                     • make nbn a great place to work.
  download data rates of at least 25 Mbps
  to all premises and at least 50 Mbps
  to 90 per cent of fixed line premises
  as soon as possible10
• nbn has flexibility and discretion in
  operational, technology and network
  design decisions, within the constraints
  of a public equity capital limit of
  $29.5 billion.

10 The nbnTM network is being designed to provide these peak speeds to nbn’s Retail Service Providers
   at nbn’s network boundary.

30    © 2016 nbn co limited   |   Corporate Plan 2017
© 2016 nbn co limited   |   Corporate Plan 2017   31
2. Background, performance and objectives (continued)

2.3 Performance to date
nbn has continued to build momentum through FY16. The achievement of key
financial and operational objectives has been complemented with improved
relationships with industry partners and RSPs, an increase in staff engagement
and positive end-user experience.

Exhibit 1: Deploying the network                           Exhibit 2: Connecting premises

Cumulative RFS (’000)                                      Cumulative activations (’000)
                                         2,893
3,000
                Actual                           2,632
                                                           1,200
                                                                      Actual                1,099
                                                                                                    955
2,500           Corporate Plan 2016                        1,000      Corporate Plan 2016

2,000                                                       800

1,500                    1,213                              600                 486

1,000                                                       400
          652
                                                                   211
 500                                                        200

      0                                                       0
          FY14           FY15                FY16                  FY14        FY15            FY16

• 2.9 million premises now RFS,                            • 1.1 million premises now activated,
  more than double the amount in                             more than double the amount in
  June 2015 representing 25 per cent                         June 2015.
  of the target footprint
• nearly two thirds of the footprint is
  either in the design and construction
  pipeline or RFS.

Exhibit 3: Generating revenue
Annual Revenue ($m)

500
                Actual
                                          421
400             Corporate Plan 2016

                                                 300
300

200                       164

100        61

  0
          FY14           FY15                FY16

• $0.4 billion in total revenue generated
  in FY16, with a monthly ARPU of $43
  as at 30 June 2016
• actively engaging over 50 RSPs
• double the number of end users.

32    © 2016 nbn co limited      |   Corporate Plan 2017
2.4 Objectives ahead
While nbn is gaining momentum, the            • increase industry workforce capacity,
organisation faces several challenges           nbn IT capabilities, and end-to-end
across multiple dimensions, including the       operations ability to deliver on
scale and scope of build, activation and        these targets
delivery, and public scrutiny. To put these
challenges into perspective, in the years     • lead and grow the organisation to
ahead the organisation will need to:            manage the critical construction
                                                period, while transitioning the
• grow the RFS footprint four times             company to a primarily network
  from 2.9 million to 11.9 million by FY20;     operations business.
  nearly doubling the footprint in FY17
  to achieve 5.4 million premises RFS,        There are many critical interdependencies
  and growing significantly again in FY18     between these and other activities that
  to achieve 9.1 million premises RFS         will need to be managed and delivered
                                              in parallel, particularly during the course
• increase the number of premises             of the next four years of this plan.
  activated nearly eight-fold from 1.1
  million to 8.1 million by FY20; doubling    The mandate continues to present a unique
  activations to reach 2.3 million in FY17,   challenge – an unprecedented project
  and then nearly double again to             of scale, scope, speed and complexity.
  4.4 million in FY18
• coordinate with multiple RSPs to
  deliver on revenue forecasts including
  increases in ARPU, usage and speed
  tier mixes, and a competitive business
  segment proposition

                                               © 2016 nbn co limited   |   Corporate Plan 2017   33
3. Market overview
3.1      Market trends
Significant technological progress                      never seen before. The below key
and ever-changing end-user demands                      demand and supply factors are expected
continue to shape the broader                           to influence the market over the short-
telecommunications sector at a pace                     to-medium term:

Exhibit 4: Key technological demand and supply factors

 Demand Factors                                                           Supply Factors

 Bandwidth heavy                                                          Technology
 services                                                                 innovation
 UHD (4K and 8K)                                                          New telecommuni-
 and 360-degree                                                           cation standards
 video, virtual and                                                       (e.g. G.fast,
 augmented reality                                                        NG-PON2)

 Service quality /                                                        Ultra fast, efficient
 guarantee                                                                devices
 Willingness to pay                                                       Low-power devices
 for guaranteed data                                                      (e.g. Bluetooth,
 speeds and usage                                                         Low-Energy), faster
 quality                                                                  interconnects

 Cloud networking                                 Network                 Advanced data
                                                  capacity                compression
 Always on, always
                                                  planning
 connected, always                                                        Compression-driven
 synced                                                                   network capacity
                                                                          enhancements

 Ubiquitous coverage                                                      Optimised
 Ubiquitous                                                               network design
 connectivity                                                             Software-defined
 requirements                                                             networks, distribut-
 regardless of                                                            ed caching, intelli-
 delivery medium                                                          gent edge switching

 Connected world                                                          Alternative
 Proliferation of                                                         technologies
 devices, machine                                                         Fixed wireless
 -to-machine,                                                             (e.g. 5G lead-ins)
 Internet-of-things
 (IoT)

34    © 2016 nbn co limited   |   Corporate Plan 2017
Based on the above trends, data demand                 The retail market is largely shared among
is forecast to continue to grow at 30 per              four RSPs, with further consolidation
cent or more year-on-year to 202011 and                through TPG’s acquisition of iiNet, the
throughput requirements are forecast                   merger of Vocus and M2, and the
to increase (both download and upload),                acquisition of Nextgen by Vocus.
particularly in the home, as some end
users look to use multiple sets of devices             RSPs have introduced a wide variety of
and applications simultaneously, and in                nbnTM product offers to the market, with
some cases, continuously.                              the trend of increasing data allowances
                                                       across their broadband plans and
The Internet of Things is still in its                 bundled product offerings as the key
infancy, but the diverse and expanding                 strategy for customer acquisition.
set of applications is expected to be                  A number of RSPs have introduced
the backbone of the fourth industrial                  ‘unlimited’ data plans to the market.
revolution and lead to a further step-
change in connectivity. The longer-term                Subscription Video on Demand services
introduction of 5G mobile technology,                  have already had a significant impact
which is expected to offer significant                 on data consumption in Australia, most
improvement in performance over                        noticeably following the introduction of
today’s 4G mobility products, will bring               Netflix in March 2015. From March 2015
additional connectivity competition                    to June 2016, the average data
to the market along with opportunities                 consumption per household on the nbnTM
for nbn.                                               network grew by ~59 per cent to 137 GB
                                                       (download and upload) per month.

3.2 Australian market                                  New challengers could leverage their
                                                       core customer service strengths to offer
    overview                                           viable alternatives, and tailor innovative
The Australian fixed connectivity sector               offerings to grow their market share as
is transforming as customers migrate                   the nbnTM network reaches scale. Direct
to the nbnTM network and revenue shifts                fixed line infrastructure competition in
from fixed line voice services. Across                 the Brownfields residential sector
Australia, total penetration of broadband              continues, as incumbent
has grown to 73 per cent12 of households               telecommunications providers extend
with an average speed of 8 Mbps,13                     and leverage their existing fibre network
of which the nbnTM network currently                   assets to provide wholesale FTTB
accounts for approximately 15 per cent                 products. In the Greenfields residential
of active connections.                                 sector, multiple infrastructure providers
                                                       continue to operate alongside nbn.

11 nbn analysis based on research from industry organisations.
12 ABS 2015.
13 Akamai’s state of the internet Q4 2015 report.

                                                        © 2016 nbn co limited   |   Corporate Plan 2017   35
4. Operating plan
Management has prepared its                            4.1   Product and customer
second cross-functional plan,                                strategy
with awareness of known
                                                       The purpose of the product and customer
challenges, execution fronts                           strategy is to provide high-speed
and interdependencies facing                           ubiquitous products at affordable prices
the implementation of the nbnTM                        to all Australians. This is achieved through
network. This version of the plan                      providing a wholesale network available
has been refined based on an                           on equal terms to all access seekers.
additional year of experience and                      Wholesale product construct
will continue to evolve over time.
                                                       nbn has built its core product offering
                                                       around the nbnTM Ethernet product,
                                                       a technology-agnostic solution. It
                                                       separates the choice of network
                                                       deployment technology from the RSP
                                                       and end user. Regardless of the access
                                                       technology, an RSP can offer products
                                                       and services to its end users in a
                                                       consistent manner, reducing the need
                                                       to develop customised products and
                                                       processes. This enables RSPs to build
                                                       a diverse range of products for the
                                                       residential and business segments across

36   © 2016 nbn co limited   |   Corporate Plan 2017
a range of access technologies and                              each premises based on a range of
product components, ordered under                               wholesale speeds from 12 Mbps to
nbn’s Wholesale Broadband Agreement.                            1 Gbps downstream and 1 Mbps to
                                                                400 Mbps upstream.
The end-to-end nbnTM product construct
is made up of two key components:                          2.   Connectivity Virtual Circuit (CVC):
                                                                in the second part, the AVCs are
1.           Access Virtual Circuit (AVC): in the               routed through the nbnTM network
             first part of the product construct,               to the Point of Interconnect (POI)
             the end user connects to the nbnTM                 where the RSP connects to
             network via a suitable User Network                the network. CVC is provisioned
             Interface element. This connection                 on an aggregate basis across all
             constitutes an AVC – a virtual                     premises per RSP for a specific
             network element that represents the                POI and dimensioned by the RSP
             access connection to the end-user                  based on the RSP’s network
             premises. An AVC is provisioned for                contention strategy.

Exhibit 5: Product construct

                User Network Interface
 SATELLITE

                  Network                        Access
                  Termination                    Virtual
                  Device                         Circuit
                 End-User Premises

                User Network Interface
WIRELESS

                                                 Access
 FIXED

                  Network
                  Termination                    Virtual                                       NETWORK-
                  Device                         Circuit              CONNECTIVITY            TO-NETWORK
                 End-User Premises                                   VIRTUAL CIRCUIT           INTERFACE
                User Network Interface
                  Network                        Access
                                         HFC
 HFC

                  Termination                    Virtual
                  Device                         Circuit
                 End-User Premises

                User Network Interface
 FTTN/B/dp

                  First Socket (SDU)            Access
                                         COPPER Virtual
                  MDF (MDU)                     Circuit
                 End-User Premises
                                                                            Point-of-Interconnect
                User Network Interface

                  Network                        Access
     FTTP

                  Termination            FIBRE   Virtual
                  Device                         Circuit                       data ports      voice ports
                 End-User Premises

Product roadmap                                            nbn also operates a Product Development
                                                           Forum as a consultation mechanism with
nbn maintains an Integrated Product                        RSPs and relevant Consumer Advocacy
Roadmap which sets out the expected                        Groups, providing a pathway to influence
product development pipeline over the                      nbn’s product development pipeline.
next three years, available on the nbnTM
website. The aim is to provide RSPs and                    nbn supports RSPs in the provision
industry with a clear view of the expected                 of services to business end users by
upcoming releases in nbn’s product                         providing optional product features
portfolio. This allows them to prepare                     which can be combined to build
their own product developments,                            business offerings, including:
marketing and workforce.

                                                            © 2016 nbn co limited   |   Corporate Plan 2017   37
4. Operating Plan (continued)

• higher speed TC-1 & TC-2 for multi-line                    • Cell Site Access Service: providing
  voice and symmetric data applications:                       support for mobile telephony
  a range of symmetric Committed                               operators to use nbnTM network
  Information Rate (CIR) products to                           capacity to route mobile voice and
  support business applications such                           data back to a telecommunications
  as video conferencing, virtual private                       operator’s own network.
  networks and similar business
  connectivity solutions                                     Where permissible within the constraints
                                                             of the regulatory environment and
• enhanced service levels: a range of                        Statement of Expectations, nbn
  enhanced service level options for                         continues to evaluate and prototype
  service assurance in the event of a fault.                 additional product and service offerings
                                                             to explore opportunities to leverage its
nbn seeks to maximise the value of its                       network and technology assets.
network infrastructure by developing
complementary product offerings such as:                     Customer and end-user strategy
• Technology Choice: a program which                         The product and pricing strategy aims to
  allows individuals and groups to co-fund                   balance the financial requirements of nbn
  the construction of an alternate access                    with the overall health of the broadband
  technology. The Technology Choice Area                     ecosystem. To achieve that ambition,
  Switch program was launched in April                       nbn has identified two key segments:
  2015 and the Individual Premises Switch
  capability was released in September                       • Residential Services
  2015, with RSPs now able to apply for
  technology amendments for end users                        • Business Services.

Exhibit 6: Product, Pricing, Network Deployment and Marketing Strategy

 Goal                                                 Sustainably optimise revenue

 Market segments       Residential Segment               Business Segment             Incremental Revenue
                       Optimise residential revenue      Optimise business revenue    Leverage existing network
                       by supporting early service       by providing product and     and technology assets to
                       migration and adoption of         operational capability to    create new products and
                       higher speed tiers                support business needs       service offerings

 Strategy Elements     Product                 Pricing                 Network                 Marketing
                       • Consistent           • Consistent Product   Deployment              • nbn marketing
                          Product                Pricing: pricing      • Delivery of RFS         to drive
                          Construct: to          independent              footprint               awareness,
                          simplify RSP           of each access        • Footprint               interest and
                          processes and          technology14             provided in large,      intention to
                          operations           • Two-part Pricing:       contiguous and          migrate
                       • Configurable           provides RSP             marketable areas     • Cooperative
                         Product                 flexibility to        • Deployment             marketing
                         Components:             manage content          across both              programs
                         speeds, capacities,     and end-user            residential              with RSPs and
                         traffic classes         experience              and business             channel partners
                       • Configurable         • Dimension-based        premises, and in         to support
                         Service Levels:          CVC Pricing:           complex premises         migration
                         optional enhanced        stimulate network                            • Marketing
                         service levels to        usage growth                                   analytics and
                         support business         while improving                                 feedback to
                       • Consistency             end-user                                        ensure marketing
                         across access            experience and                                  effectiveness and
                         technologies as          supporting RSP                                  cost efficiency
                         far as possible          economics

14 There are some small variations in satellite pricing in order to implement fair usage policies unique to the
   satellite platform.

38   © 2016 nbn co limited   |   Corporate Plan 2017
All of the services nbn supplies are          The forecast is based on a set of
regulated and provided on a wholesale-        key assumptions:
only, open-access, non-discriminatory
basis. nbn publishes standard terms and       • average ARPU for residential and
conditions (developed in consultation           business is expected to grow from
with customers) and then enters into            $43 in FY16 to $52 by FY20 with a
bilateral supply agreements with its            strong contribution from business
customers on the basis of these terms           revenue and consistent with the retail
and conditions. nbn has also given the          market opportunity
Australian Competition and Consumer           • take-up rate across residential and
Commission (ACCC) a Special Access              business areas by FY20 to be at
Undertaking (SAU) in relation to key            approximately 70 per cent.
price and non-price obligations that
works in conjunction with nbn’s supply        ARPU
agreements. The SAU covers FTTP, fixed
wireless and satellite services and nbn is    The main drivers for the estimated
currently developing a variation to cover     growth in ARPU are:
the balance of the MTM technologies.
                                              • increase in end-user wholesale speed
Product pricing                                 tiers: demand for higher speed
                                                bandwidths is expected to increase,
nbn is conscious that pricing of its AVC        pushing up AVC ARPU
and CVC product construct elements are
a very important part of an RSP’s overall     • increase in end-user download volume:
economics and is seeking to ensure that         end users are enjoying a proliferation of
its pricing mechanisms are fair and             video-streaming services and are using
continue to facilitate uptake and migration     more devices per household with new
of services to the nbnTM network, while         data-intensive applications. This forecast
also providing an incentive to RSPs to          is supported further through the
dimension their network to maximise             introduction of DBD from 1 June 2016
end-user experience.                            that discounts the CVC price as greater
                                                bandwidth is provisioned per end user
To achieve this goal, nbn has introduced
a Dimension Based Discounting (DBD)           • business products: driven in part
scheme. This has resulted in a reduction of     by micro and small business
CVC pricing from $17.50/month per Mbps          segments, currently underserved
to $15.75/month per Mbps for the first          by existing retailers.
applicable discount period, with further
moves in the discount available as the        Take-up rate
industry average CVC capacity per end
                                              Beyond FY20, overall Australian market
user changes. The calculation is currently
                                              penetration of fast broadband speeds
based on an industry average and nbn is
                                              is forecast to grow to 73-75 per cent of
working closely with the industry to enable
                                              nbn’s covered network depending on
an RSP-specific DBD structure.
                                              the geographical location. This is
Further evaluation and evolution of           constrained by:
CVC pricing and the overall nbn pricing
                                              • take-up of mobile-only products
mechanism is expected to continue to
                                                (estimated ~15-16 per cent of premises,
ensure that nbn’s pricing methodology
                                                mainly for groups with low traffic
supports network uptake and utilisation.
                                                needs and high mobility needs)
Revenue drivers                               • vacant premises (estimated ~8.5-9.5
                                                per cent of premises, assuming that
Annual revenue is expected to grow              ~40 per cent of holiday homes will
from $0.4 billion in FY16 to $5.0 billion       have an nbnTM network connection)
in FY20, a 12-fold increase.

                                               © 2016 nbn co limited   |   Corporate Plan 2017   39
4. Operating Plan (continued)

• fibre alternatives (estimated ~1.5 per               during the design and construction
  cent of premises, based on existing fixed            phase, and also as new technologies
  line alternative fibre RFS footprints).              or processes emerge. Some areas may
                                                       be serviced by multiple technologies.
4.2 Network technology                                 This flexibility is at the heart of nbn’s
    planning                                           strategy to provide access to fast
                                                       broadband to all Australians as soon
The nbn planning approach determines                   as possible. nbn has therefore provided
which technologies are utilised on an                  indicative ranges for the number of
area-by-area basis so as to minimise                   premises covered by each technology.
peak funding, maximise speed of rollout,               Technology allocation will continue
optimise economic returns and enhance                  to be optimised as further detailed
the viability of nbn. The multi-                       planning information becomes available.
technology approach provides the                       The base case varies from last year’s
flexibility for nbn to select the most                 Corporate Plan as we continue to
cost-effective and efficient technology                optimise for the fastest and least
for each area. This leads to a faster                  expensive technology. The reduction in
rollout, which brings forward revenue                  HFC premises reflects a transition of
and minimises funding requirements.                    higher cost HFC premises to FTTN/B/dp
                                                       following further understanding of
The anticipated technology to be                       network planning and design and
deployed in communities may change                     delivery arrangements.
depending on a number of factors

Table 2: Proportion of premises covered by each technology

                                            Corporate Plan 2017                       Base case
                                           End of         End of            End of           End of
                                           Rollout        Rollout           Rollout          Rollout
                                         (FY20) (M)     (% of Total)      (FY20) (M)       (% of Total)
Technology
FTTP                                        2.0-2.5          17-21              2.0               17
FTTN/B/dp                                   5.1-6.5         43-54               6.1               51
HFC                                         2.5-3.2         21-27               2.8               24
Fixed Wireless and Satellite                0.9-1.1            8                1.0               8
Total Australia                               11.9           100               11.9             100
Note: The operational and financial metrics in section 5 (Table 4) represent the current base case within
the above range.

The multi-technology approach allows                   indicate that FTTdp is a viable technology
nbn flexibility to adapt for technology                option, and nbn is investigating its
advancements. For example, nbn is                      introduction into the technology mix,
currently trialling FTTdp which extends                subject to commercial arrangements.
fibre further into the network and                     New technology introductions emphasise
leverages existing copper for the lead-in              the need for ongoing flexibility in nbn’s
to premises from the curb. Initial trials              technology selection planning.

40   © 2016 nbn co limited   |   Corporate Plan 2017
nbn also looks to continually improve its     FTTN successfully completed its trial
underlying architecture. A trial deploying    phase and commercially launched in
‘skinny fibre’ was recently conducted         September 2015 with wholesale speeds
and will be implemented through the           of up to 100 Mbps downstream and
network. Skinny fibre reduces the size of     40 Mbps upstream. FTTB commercially
fibre optical cables used in deployment.      launched in March 2015 and continues
The implementation of skinny fibre can        to allow nbn to serve multi dwelling units
drive cost reductions and efficiencies,       competitively and effectively. As at 30
particularly in the FTTP Greenfields build.   June 2016, 900 buildings have been
                                              delivered RFS with FTTB.
Upgrade path
                                              The FTTN program has delivered 663,000
In order to balance the tension of            premises RFS as at the end of FY16.
continuous technological progress
and changing end-user demand, the             The program continues to explore the
nbnTM network is being built to deliver       strategic, commercial and engineering
wholesale headline speeds and provide         benefits of FTTdp and how it could
clear upgrade paths for each technology       be introduced.
to cater for future forecast use as and       Critical path and milestones
when market dynamics are present.
                                              Pivotal to success for nbn is building
                                              to, and maintaining, peak levels of
4.3 Network deployment                        throughput month-on-month throughout
                                              FY17 and FY18. At the same time, the
FTTP                                          program must continue to monitor the
                                              performance of the copper network in
Overview                                      line with its copper rehabilitation strategy.
The Brownfield FTTP program is
approaching maturity and has delivered        Copper rehabilitation strategy
1.1 million premises RFS.                     Elements of Telstra’s copper network
                                              (leading from the node to the premises)
The Greenfield FTTP program aspires           are key components in the FTTN
to be the infrastructure provider of ‘first   architecture. Field studies undertaken
choice’. In FY16, 89,000 incremental          on more than 13,000 joints, together
Greenfield premises were made RFS.            with early stage operations of the
                                              network, indicate the condition of the
FTTP will continue to be used where
                                              copper network to be in line with
it is the most appropriate and viable
                                              expectations. The performance of the
technology option, or alternatively
                                              copper network will continue to be
through the Technology Choice program.
                                              monitored as the rollout progresses.
Critical path and milestones
The Greenfields program will continue         HFC
with the implementation of ‘skinny fibre’,    Overview
and other access technologies will be
introduced into the program during FY17.      The HFC program involves the
                                              augmentation and expansion of the
                                              Telstra and Optus HFC networks.
FTTN
                                              Construction and augmentation has
Overview                                      commenced on both of these networks.
This was the first program to launch an       A pilot in Redcliffe, QLD, was concluded
alternative fixed broadband technology        in February 2016, with RSPs delivering
to FTTP. The program started scaling          trial end-user speeds of up to 103 Mbps
rapidly in FY16.                              download and up to 43 Mbps upload.*

* Refer to Disclaimer on Page 12.

                                               © 2016 nbn co limited   |   Corporate Plan 2017   41
4. Operating Plan (continued)

The Telstra HFC network in a trial in Ocean            On 1 October 2015, nbn launched its
Reef, WA, delivered similar results.                   first broadband satellite, Sky Muster,TM
                                                       into orbit. The handover to managed
Following these successful trials,                     service providers Ericsson (Network
commercial services were launched in June              Operations) and Optus (Flight
2016. A critical milestone was achieved in             Operations) is complete and mechanisms
April 2016 with the signing of the Telstra             agreed with RSPs to ensure effective
HFC Delivery Agreement. The agreement                  management of network capacity.
complements and streamlines the existing
arrangements nbn has with Telstra.                     In April 2016 the satellite service came
                                                       into commercial service. The second
As at 30 June 2016, build had commenced                satellite will be launched and capacity
on 61,000 premises and more than 18,000                brought into service in FY17.
premises have been delivered RFS.
                                                       Critical path and milestones
Critical path and milestones
                                                       Key priorities for the program are:
Key priorities for the program are:
                                                       • complete migration of ISS users
• stand up all necessary operational
  elements of the HFC Delivery                         • launch the second satellite in
  Agreement with Telstra                                 October 2016
• finalise potential long-term                         • continue to develop enhanced
  arrangements with Optus.                               product offering.

Fixed Wireless                                         Transit network
Overview                                               Overview
The Fixed Wireless program extends                     The transit program provides the core
the nbnTM network beyond the reach of                  site, transport and network capability
the fixed line footprint. Operating since              required to deliver the five access
2011, the program is managed through                   technology programs.
a turn-key delivery contract with
Ericsson as the primary vendor. Network                While the initial footprint is largely
deployment is mature with the 100,000th                complete, the shift to the multi-technology
end user activated in April 2016.                      mix presents new footprint, capability
                                                       and capacity requirements and therefore
At the end of FY16, 1,482 live sites have              the transit program continues to adapt
been built covering 421,000 premises.                  its plan to support each technology.
Critical path and milestones                           Critical path and milestones
Key priorities for the program are:                    Key priorities for the program are:
• continue to optimise site capacity                   • continual rollout of the transit network
  to serve more premises                                 to support the scaled deployment of
                                                         multiple access technologies
• delivery of required capacity
  upgrades without network disruption.                 • completing the phase one migration
                                                         of the Interim POIs to Permanent POIs
Satellite
                                                       • continued improvement of how nbn
Overview                                                 monitors and manages the bandwidth
The satellite program is nbn’s solution                  of transit links.
to cost effectively provide high-speed
broadband to rural and remote Australians.

42   © 2016 nbn co limited   |   Corporate Plan 2017
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