Covid-19 A Summary of Local Information and Services in Gloucestershire - Aspen Medical Practice
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Covid-19
A Summary of Local Information
and Services in Gloucestershire
This information is collated by Age UK Gloucestershire to help staff
provide support to older people. It is updated regularly and to the
best of our knowledge, it is accurate on the date shown. We will
re-issue this document every week.
We are not responsible for any inaccuracies.
This is intended for use by AUKG employees only
If you have updates or would like to add information, please email
essentialinfo@ageukgloucestershire.org.uk
November 2020
Age UK Gloucestershire registered Charity number: 1111773Key Contacts
Age UK Gloucestershire Help Team
01452 422660
Information and support for older people and their families to resolve issues
Gloucestershire County Council “Help Hub”
Gloucestershire County Council “Help Hub” https://www.gloucestershire.gov.uk/helphub
Online form to request help for yourself or a neighbour & to offer help. Phone Line for Help hub referrals: 01452
583519 Monday- Friday 8am-5pm. Requests allocated to district councils who are then looking for local support
groups to help individuals. ASC are triaging any potential Social Care enquiries at this stage.
NHS Volunteer task force now picking up referrals from “Help Hub”: https://www.goodsamapp.org/NHS.
Over 70’s in need of support can now self-refer for NHS task force volunteer support on 0808 1963646.
Community Response Plus – is now available for those with cognitive impairments & significant vulnerabilities who
will be matched with more experienced volunteers and enhanced DBS checks. More info about NHS Volunteer
Responder service: https://volunteering.royalvoluntaryservice.org.uk/nhs-volunteer-responders-portal/isolating
GCC Emergency Living Fund extended for those in real difficulties, can help with furniture, essential household
goods, emergency utility payments etc. Contact: 0330 123 5550 (during office hours) https://
Covid Mutual Aid Website
https://covidmutualaid.org/local-groups
Lists local groups who have signed up to the network to provide/offer local support
Parish & Town Council Contacts: https://www.gaptc.org.uk/local-council-contacts.html
Pop to the Shop
A digital solution for shopping which matches people who need essential supplies to local volunteers who are able
to purchase and deliver them from a shopping list created by the client. Payment is processed online and the card
only gets charged once shopping is delivered (with just a £1 fee for the payment processing) which means it is
completely contact-free. More information on the website: www.poptotheshop.org if you decide to sign up and
need help, you can email hello@poptotheshop.org for further assistance.
Scams
Trading standards reporting increase in Covid related Scams – see https://www.nationaltradingstandards.uk/news/
beware-of-covid19-scams/
Age UK Gloucestershire are also aware of an increased number of scams related to the new charges for TV licens-
es: guidance on our website. Report all Scams to Action Fraud: 0300 1232040.
Further advice available from Citizens Advice consumer Advice Line: 0808 2231133.
Age UK Gloucestershire registered Charity number: 1111773Supermarket Priority
There are priority opening times for the elderly and vulnerable every
Aldi Monday and Saturday when stores open 30 minutes earlier
Contact tel: 0800 042 0800. Deliveries and click & collect.
Have “volunteer shopping Payment Cards” and Food box deliver-
ies: https://foodboxes.asda.com/?
Asda utm_source=asdacom&utm_medium=feeding-the-
nation&utm_campaign=fruit-veg
Contact 0800 917 7359 to identify as vulnerable and request priority for
online delivery slot . Wednesday and Sunday between 9am-10am for our
Tesco more vulnerable and elderly customers.
Also, have E Gift Card for volunteer shoppers: www.tescogiftcards.com
Care Line: 0800 636 262 or 0800 917 8557
Sainsbury’s https://www.sainsburys.co.uk/shop/gb/groceries/working-to-feed-
the-nation-/latest-information--?shoppingAreaId=Feed%20the%
20Nation#online
First Hour Priority for Older/vulnerable people
Waitrose waitrose.com dedicated e-gift card for customers
Pre-Book your in store shopping slot to avoid queuing
M&S https://www.marksandspencer.com/c/help/book-and-shop/what-is
-book-and-shop#book&shop
Mon-Sat 8 - 9am For Older vulnerable, Sun 10-11am Now launched
Co-op a “Gift Card” to enable volunteers to shop on behalf of vulnerable
customers – call dedicated Co-op phone line on 0800 029 4592
Customer Care team on 0800 328 0800. Our lines are open
8AM - 5PM Monday - Saturday, 9AM - 5PM Sundays. We are
Iceland prioritising those on the UK governments' official 'shielded'
lists of the most vulnerable people, and have made direct
Customers can sign up for weekly, fortnightly or monthly deliveries
Morrisons of food boxes - Customers will receive the delivery without needing
a delivery slot . Savings introduced for food boxes as demand for
other online services increases https://www.morrisons.com/food-
boxes/
Morrisons is now also introducing Quieter Hours on Sundays for the
first hour of shopping. For stores that open from 10am-4pm, the
Quieter Hours will be between 10am-11am.
Tel: 03456116111
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Cheltenham (1 of 2)
Cheltenham mutual Aid 0800 0096927
Coordinating volunteer support for food and prescriptions
Group cheltmutualaid@gmail.com
food-
A referral voucher is needed from a supporting agency.
Cheltenham Foodbank bankagencies@cheltenhamelim.o
Clients to collect in person
rg
The North Cotswold Food Bank run by the Trussell Trust
provides support for those specifically in need in local
North Cotswold https://
community with food supplies. These are distributed from
Foodbank northcotswold.foodbank.org.uk/
Chipping Campden, Moreton in Marsh, Winchcombe, Bourton
on the Water and Bishops Cleeve.
Email: friendsofcharltonk-
Friends of Charlton Kings are a community network of volun-
teers that can support anyone who resides or works in the ings@gmail.com
Charlton Kings
parish. Main points of contact are Anna Macfadzean, Council-
Telephone number is 01242
lor Paul McCloskey and Jane Shorting.
650411
01242 216773
Roots and Fruits, 250 Bath Road, Leckhampton.
Leckhampton https://
online shop for fruit, veg, eggs and milk for local delivery
www.rootsandfruits.co.uk/
http://simpsonsfishandchips.com/
Oakley Simpsons fish & chips now available via click & collect
01242 521964
Budgens Prestbury (07.00 to 20.00 Sun to Sat)
10 High Street Prestbury, Chelten-
ham
Taking orders over the phone and will deliver, Accepting cash,
Prestbury cheque or bank transfer. Order between 09.00-11.00 Monday,
01242 244124
Wednesday or Friday
https://www.budgens.co.uk/our-
Delivery is Tuesday, Thursday or Saturday
stores/prestbury
Prestbury Parish Council compiling a list of volunteers who can deliver parishclerk@prestbury-pc.goc.uk
groceries and medicines 01242 575129
07879113748
kelly@sptm.org.uk
Big Local Support Network offering shopping, prescriptions, http://sptm.org.uk/whats-new-
St Peters & The Moors welfare checks etc. Also have some free food available on upcoming-events/
Mon & weds mornings from Faishares
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Cheltenham (2 of 2)
Email: spjara.org@gmail.com
St Philip & St James Area Neighbourhood support group coordinating volunteer support
www.spjara.org.uk
(SPJARA) for local residents - allow 12-24 hours for a follow up.
or call Jonathan on 01242 701672
Local Groceries—Fresh plus all grocery essentials
Subscription boxes available too 01242 609500
Winchcombe FREE delivery to GL50, GL51, GL52, GL53, GL54 postcodes for https://
orders over £20. £2.50 delivery charge to Tewkesbury, Eve- www.cotswoldessentials.co.uk/
sham. Gloucester, Andoversford & Bourton on the Water delivery
(Tuesday/Friday only). FREE Delivery is offered for orders over
£50.
Practical help is at hand - neighbour to neighbour. Please
spjara.org@gmail.com
allow 12-24 hours for a response
Tivoli & Suffolk Square
Jonathan 01242 701672.
GCAFE, Springbank Way, offering food parcels for those in
Springbank 01242 248787
need and can deliver if self-isolating
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Cotswolds (1 of 1)
www.cotswoldfriends.org
Cotswold Friends is continuing with all services which have
been adapted to be Covid-19 secure. Please do contact us if
North Cotswold 01608 651415 9.30-3.30pm
you need any support. There is great need in the North Cots-
Cotswold Friends 01608 651115
wolds and we would welcome any new volunteers so please
do contact us if you can help.
Run by the Trussell Trust provides support for those specifical- https://
North Cotswold Food ly in need in our local community with food supplies. These northcotswold.foodbank.org.uk/
Bank are distributed from Chipping Campden, Moreton in Marsh,
Winchcombe, Bourton on the Water and Bishops Cleeve.
Churn Project info@thechurn.org.uk
South Cotswolds
Operating via telephone & coordinating volunteer support to
(Cirencester)
help with food deliveries/foodbank collections & Prescriptions 01285 380038/07701 301104
ra-
Foodbanks in Cirencester, Fairford & Tetbury (effectively the
chel@cirencester.foodbank.org.uk
Cirencester Foodbank South Cotswolds) now operating home delivery only (on a
temporary basis).
07506 174373
Volunteer led charity offering practical support and encour-
07523862777
agement to those in financial and emotional distress – helping
Cirencester Signpost
with practical tasks shopping etc. for vulnerable people during
cirencestersignpost@yahoo.co.uk
COVID-19 crisis.
Chipping Campden Coronavirus Support Hub – will continue to
W: campden-support.com
help provide & find support to vulnerable in local community
Chipping Campden
with shopping, prescriptions, newspapers & a friendly chat.
E: info@campden-support.com
An emergency relief fund continues to be available to help
local residents experiencing financial hardship. Can also pro-
T: 01386 291005
vide information on local shops opening hours & facilities.
Mickleton Helpers community group working with Parish 01386 291006 con-
Mickleton council to support self-isolating with shopping, food, prescrip- tact@mickletonhelpers.co.uk
tions etc. Free Monday – Friday 9am-5pm www.mickletonhelpers.co.uk
COVID Mutual Aid Group – Set up a buddy scheme to help Tel: Martin Lea - 07873 345540 or
Tetbury with, shopping, prescription collection, dog walking etc. More 07549 694903
information from Tetbury Town: Council https://
tetbury.gov.uk/coronavirus-covid-19-community-support- Email: tetburymutu-
information/ alaid@hotmail.com
Community House, 15 College
Green, Gloucester, GL1 2LZ
Referrals can be made by calling
Community Wellbeing If help is needed to get food or medication, help can also be
07738 106384 or via email at
Service in the Cotswolds, arranged to source this. We also offer support for general cws.grcc@nhs.net
run by GRCC wellbeing, anything from housing to mental health.
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Forest of Dean (1 of 1)
Forest Mobile Meals Ltd (formally Age Concern) is back up and 01594 827927
FOD Meal Service running in our professional kitchen based in Cinderford, sup- Opening times are 8am-3pm
ply meals again to all our loyal customers (Elderly/vulnerable). Monday to Friday.
https://www.foresthub.co.uk/
covid-19-home-delivery-services?
All Forest Home Delivery Resource: fbclid=IwAR1B-
FOD Hub FLFLqzI1axC6eOHE1q-
EyLQTW5RDv6BtPgwFQ0VyK8Uqy
W7Tk-883c
07775 265263 in-
Forest Food Bank fo@theforest.foodbank.org.uk
01594 839106 or
Food Bank & Salvation
Salvation army are working with Forest Food bank to supply Vivienne.prescott@salvationarmy.
Army
those on benefits and/or anyone who finds themselves strug- org.uk or em-
gling to make ends meet at this time. Taking phone referrals ma.cornish@salvationarmy.org.uk
between 10-12 Mon, Tues, Thurs Fri. Email referrals anytime.
http://
Coleford Coleford Town Council www.colefordtowncouncil.gov.uk
/news?article=2913
Neighbourhood Group supporting older/vulnerable. Lots of 07710 344177 Simon
English Bicknor
neighbourhood contacts but Simon Andrewes leading 07778 553668 Robin
Cathy Griffiths 07732343913- coordinating support in Long-
Longhope Cathy Griffiths 07732343913
hope
07548 973012
Lydney Lydney Community Support Group – local volunteer support email: lydney.covid19@gmail.com
01594 843418.
Sheppard House – Day care and offering community 01531 821227
Transport. The Community Transport Service and Dial a Ride https://
Newent covers the North Forest area and most of the surrounding www.sheppardhouse.co.uk/
villages and towns. It operates between 9am and 5pm Mon-
day to Friday except Bank Holidays. Dial A Ride. Services need to
be pre-booked. (01531821227)
01452 341510
Over Over Farm shop click and collect—online shop
https://www.overfarm.co.uk/
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Gloucester (1 of 2)
Foodbank – now operating delivery only service, clients will
still need a “voucher” from a referral agency. (AUKG, Citizens Tel: 01452 309683
Gloucester
Advice, GL Communities, Gloucester City Council). Not offer- info@gloucester.foodbank.org.uk
ing Fuel Vouchers at present.
Sandy 07907867244
https://en-gb.facebook.com/
Podsmead/Matson area Community Support with free food Podsmead-Community-
GL Communities
from Fair Shares Association-184611311573447/
GL3 Community Hub Garden Café will currently remain a take- For food orders call 07988
GL3 away service only and will continue to provide evening meals 651871.
and deliveries to those in the local area.
Friendship Café & Fair Shares working together to offer food Mo Patel 07786510741
parcels/supplies and can arrange the appropriate street rep or Reyaz Limalia 01452 415900
Barton & Tredworth volunteer to assist with delivering the supplies that are stored (Office Hours)
or food that is prepared at the Friendship Café. Also sup- Gloucester@fairshares.org.uk
porting vulnerable with shopping & prescription pick ups https://www.fairshares.org.uk/
Black Elders Day Centre—offering freshly prepared Jamaican
Brockworth to Quedgeley meals - delivered every Friday. Donations .Needs name, post- Shaylea Brian 07921 533899
Barton Street and Tred- code, tel no and allergies.
worth shaylea@hotmail.co.uk
Referrals can be made through the Help Team
Cllr Kate Haigh (Coney Hill and Matson) for food parcels and
Coney Hill Kate.Haigh@gloucester.gov.uk.
volunteer coordination
laura.brooker@gloucester.gov.uk
Laura Brooker co-ordinating a group of volunteers in Ab-
Abbeymead/Abbeydale beymead, 07738674417
Abbeydale is being co-ordinated by Cllr Andrew Gravells.
Creed – order & collect food service:
https://creedfoodservice.online/home-essentials.html? Collection from Cheltenham Rd
Churchdown fbclid=IwAR2ndGfg4eDpsS7kE9hMbTRS66IEFojEVvn0sWS1qT9 East, Churchdown.
PWGkecMS06P9OMiI 01452 857555
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Gloucester (2 of 2)
In Longlevens we have a network of community street
Becky: 07468457498
champions that are able to run errands, collect shopping, col-
rebeccabooth1991@gmail.com
lect prescriptions. We have access to a county food shop-
ping portal for anyone unable to get to the shops and unsuc-
cessful in getting an online delivery. We have access to emer-
Longlevens
gency food parcels from the food bank and I can author-
ise a food bank vouchers for those in need. We have also
have a link to adult social services to refer people particularly
Pedro Smit (Oakleaze)
vulnerable.
07588 698967
Tuffley Hall on Raikes Drive are still supplying shopping bags
withvital supplies tea, rice, pasta, tins, long life milk with for
Tuffley £3 a bag. For families can buy multiples. Hall open Monday to
Friday 12 (?) to 3pm.
01452 381070 or
Matson & Robinswood “Together in Matson”, Redwell centre . email togetherin-
matson@redwellcentre.co.uk
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Stroud (1 of 2)
The Long Table is building a network of Pay As You Feel freez-
ers across our county. This is to help increase access to good
food to anyone who needs it.
The Long Table Brimscombe Port GL52QQ - 10-5 pm
Mon-Fri
Octagon, Paganhill GL54BX - 10-1pm Mon to Fri
Chalford Parish Centre GL68FJ - Mon-Fri meals@thelongtableonline.com
Morley Hall, Stonehouse GL102DW - Friday afternoon
Long Table The Hub, Minchinhampton Tobacconist Road. GL69JJ -
Wed and Friday mornings 01453 367499.
Cashes Green community centre, GL54NR - Monday
12.30 until 3, Wednesday 12.30 until 2.30, Thursday Unit 1a Brimscombe Port, GL5
11.30 -1.30, Friday 10-1, 2QQ
The Arkell Centre, Nailsworth, GL6 0BG- Friday 11:00-
13:00.
Takeaways every other week on a Thursday. If you want to get
one then sign up as a Friend and we will send you the details
of how to order. They cost £10 per takeaway so one subscrip-
tion means you can access two a month and then Pay As You
Feel for any additional meals.
Foodbanks – drop ins closed but home deliveries of emergen-
cy food parcels to clients all over the Stroud District working Tel: 07855 397 536
well. Agencies can contact foodbank to arrange delivery. Aman-
Some deliver everyday but others are now operating three da@strouddistrictfoodbank.org.u
Stroud District
times a week k>
Our last full working day of the year is 23rd December – https://
vouchers will need to be requested by mid-day to be actioned. strouddistrict.foodbank.org.uk/
Office will be closed from 24th December to the 4th January.
Lucy White 07775 11045
Lindsey Green 07412 311101
Berkeley Local support Coordinators
Gordon Craig 01453 811021
Haydn Jones 01453 890888
01453 367980
Parish Council community support line can match volunteers
Brimscombe & Thrupp to respond for shopping/prescription collection, befriending/ Communitysup-
well-being check-ins and referrals to other agencies. port@brimscombeandthrupp-
pc.gov.uk
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Stroud (2 of 2)
Cam/Dursley GL11 Community Hub co-ordinating the Covid19 Community office@gl11.org.uk
Response, supporting Cam & Dursley resident.
01453 548530
Also providing a Listening Ear service with qualified volunteers gl11listeners@gmail.com
who are available to offer a listening ear to isolated and anx-
ious people
Chalford Parish Council Coordinating Volunteers – leaflets distributed 01453 887204
http://chalfordsupport.co.uk/
Village shop offering delivery service to those self-isolating. 01453 884397
Eastcombe Good Neighbours’ - which was set up in response Chris Sissons
Eastcombe to Lockdown are currently in the process of re-starting the
scheme
Leonard Stanley Village shopper (only covers this village) Irena Litton: 01453 822 287
Offers: shopping, posting mail, collections or a friendly phone
call
Nailsworth Town Council coronavirus Helpline – have volunteers able to 01453 367399 (Mon to Fri, 9-5)
help with shopping, food, chats etc. https://
www.nailsworthtowncouncil.gov.
uk/
Stroud Simpsons fish & chips now available via click & collect http://simpsonsfishandchips.com/
01242 521964
Link to map of local volunteer
Stroud District Council support groups
Link to List of local volunteer groups
https://www.stroud.gov.uk/
https://www.stroud.gov.uk/media/1349760/community- health-wellbeing/coronavirus-
support-word-document-november-2020.pdf update/other-support-services/
organisations-and-charities-
providing-support-across-the-
district
being reinstated from 5th November Contact either by emailing at-
Wotton area Mutual aid leave a message with your name, contact number and the
volunteer support help that is needed https://buff.ly/394Hzl8
Or calling 07545 042794
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Tewkesbury (1)
Tewkesbury Foodbank is now open Tuesday, Thursday and
01684 296824.
Friday 0930 – 1230 asking people to wait outside. Vouchers
Tewkesbury in-
available from CCP in Tewkesbury & Borough Council in
fo@tewkesbury.foodbank.org.uk
Tewkesbury ((01684 272035.
01684 298755
https://
Woody's Green Grocers in Mitton taking Telephone orders www.woodysfruitandveg.co.uk/
Mitton
and will deliver free to GL20 postcode—£15.00 min order faq/
01242 609500
Cotswold Locally produced fresh food and groceries
Essentials Tewkesbury, Evesham. £2.50 delivery charge
https://
www.cotswoldessentials.co.uk/
Age UK Gloucestershire registered Charity number: 1111773Community Meals
Hot ready-to-eat meals (main course & pudding)
Apetito £3.50 if client qualifies (for 6 or 12 weeks) 01452 426868
Delivered 11.00am – 2.00pm, 7 days a week
Hot ready-to-eat meals (2 or 3 courses)
£6.25 (2 courses) / £7.25 (3-courses) 08082 748 895
Apetito Special diet options available
Tea-time snack option from £3.00 www.apetito.co.uk
Delivered at lunchtime, 7 days a week
Hot ready-to-eat meals
£6.50 (1-course) + £1 for pudding
£8.50 (for cooked lunch and light dinner) 01452 521018
Bramble House
Options: Allergies, Diabetes, Dementia, eating www.bramble-house.co.uk/services.html
difficulties
Delivered 7 days a week (1.15 – 3.00pm)
Opening times 8am-3pm Monday to Friday
01594 827927
Freshly cooked hot meals delivered lunchtime by
volunteer drivers who are DBS checked. They Info@forestmeals.org.uk
Forest Mobile Meals access the premises, plate up the meal and serve
to the client if necessary. Cost for 2 courses Unit 22D Foxes Bridge Road
Cover FOD and Newent
(main plus soup or pudding) is £5, 3 courses is Forest Vale Industrial Estate
£5.50. We have no age restriction on clients. Cinderford
GL14 2PQ
Black Elders Day Centre—offering freshly pre-
pared Jamaican meals - delivered every Friday.
Shaylea Brian 07921 533899
Gloucester City Donations .Needs name, postcode, tel no and
allergies. shaylea@hotmail.co.uk
Referrals can be made through the Help Team
food@bigeventcatering.co.uk
Kitchen Health and affordable fresh meal deliv- 01453 708338
Severn Vale Community
ery
https://severnvalecommunitykitchen.co.uk/
collections/mains
Age UK Gloucestershire registered Charity number: 1111773Grocery and Meal Deliveries in Gloucestershire
https://www.amazon.co.uk/Coffee-Snacks-
International-Speciality-Food/b/?
Amazon Online grocery orders
ie=UTF8&node=340834031&ref_=topnav_s
toretab_uk325subnav
Home delivery service to Gloucester, Chelten- Contact: 01452 840510
ham, Forest of dean, Newent, Ledbury, Tewkes-
Ben Creese Country Butchers
bury, Malvern, Worcester offering 10% discount
Gloucester to over 70s.Free Local Delivery on orders over
£20 delivering to GL, Meat and dairy. email: mail@countrybutchers.co.uk
Usually supply restaurants, cafes etc. (so many
Cheltenham Catering Sup- products in larger pack sizes) but are doing home https://www.cheltenhamcateringsupplies-
plies deliveries during the current crisis. Orders online home.co.uk
only. Minimum order £50
01684 298959
enquiries@cotteswold-dairy.co.uk
Cotteswold Dairies Now taking on new clients again.
https://cotteswold-dairy.co.uk/new-
doorstep-customer.html
Phone & Click & Collect service for essential https://creedfoodservice.online/home-
grocery & non-food items butchery veg and fruit essentials.html?
Creed
boxes – call/click & collect from Churchdown. fbclid=IwAR2ndGfg4eDpsS7kE9hMbTRS66IE
Minimum order £50, online payments. FojEVvn0sWS1qT9PWGkecMS06P9OMiI
Freshly made, healthy, ready to freeze meals
https://jayhalford.com/event/meal-
Jay Haford delivered to door (25 minutes’ drive from
delivery/
Cheltenham)
Please see a link to a local milkman in your area.
Give them a call to find out their capacity. They https://findmeamilkman.net/search?
Milk Rounds
are able to deliver fresh bread, milk, eggs, butter postcode=GL46TB&submit=&sel=1
and other basics including fresh fruit juice.
0333 3706700
Frozen meals delivered to door – new no contact
Oakhouse www.oakhousefoods.co.uk
delivery process but accepting orders via website
Are accepting any new customers, but very lim- https://www.ocado.com/webshop/
Ocado
ited delivery slot availability at present. startWebshop.do
Local Groceries—Fresh plus all grocery essentials
https://www.cotswoldessentials.co.uk/
FREE delivery to GL50, GL51, GL52, GL53, GL54 delivery
Cotswold
postcodes for orders over £20. £2.50 delivery
Essentials charge to Tewkesbury, Evesham. Gloucester, 01242 609500
Andoversford & Bourton on the Water (Tuesday/ FREE Delivery is offered for orders over £50.
Friday only).
Our telephone service lets you order from your https://www.shopforyou.co.uk/
favourite supermarket. And with no monthly Call us: 0330 088 5896
Shop For You contracts, pay only for the deliveries you need.
Open 8am-9pm Monday-Sunday
EXTRA DELIVERY COSTS APPLY Email: contact@shopforyou.co.uk
Age UK Gloucestershire registered Charity number: 1111773Grocery and Meal Deliveries in Gloucestershire
Company based in Oxfordshire, similar to WFF
they are taking on new customers and deliver in
Ofishial Frozen Food service Gloucestershire on Tuesdays. Minimum start up T: 01295 680999,
(www.ofishial-foods.co.uk) order of £15.Orders can be made via t/phone or Email order@ofishial-foods.co.uk
online. They can only take card payment due to
current situation.
Now accepting new orders, ready meals no need
for a freezer, can provide express Delivery Bun- 0800 612 7225
Parsley Box
dle 10 meals in 1-2 days, normal stock taking 3-5 www.parsleybox.com
days.
Vegetarian meals delivered to your door (Various 0161 2570887
Vegetarian for Life
suppliers nationwide) info@vegetarianforlife.org.uk
Now accepting orders from existing clients and
new customers with a flexible no contract/no
Wiltshire Farm Foods: 0800 0773100. .
commitment service. There is no charge for de-
livery.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 1 of 14
0800 542 1655
Working to put in place remote learning
www.sgscol.ac.uk/study/online
opportunities
Adult Education & Online Stroud College also has online learning
www.gloucestershire.gov.uk/health-and-
Learning opportunities programmes
social-care/training-for-health-and-social-
GCC also have online courses suitable for
care-professionals/multi-agency-training/
carers/volunteers
e-learning-resources/
01452 525222
Groups suspended/Dementia advisor service/
signposting etc. operating via telephone:
On line peer support forum:
Dementia Advisors:
www.alzheimers.org.uk/talkingpoint
Christine, Leckhampton, Brockworth, Hatherly,
Alzheimer’s Society National Help Line
Churchdown: 07889 604402
0300 222 1122
Claire, Gloucester, Quedgeley: 07912 396168
Alzheimer’s Society
Debby, Forest: 07795 344937
(Gloucestershire) Alzheimer’s Dementia Connect Dementia
Hayley, Newent, North West Glos: 07715
Adviser Service 0333 150 3456
804313
01452 525222 Monday to Wednesday 9-8pm
Debs, Cheltenham, Bishops Cleeve: 07889
Thursday & Friday 9–5pm
604394
Saturday & Sunday 10- 4pm
Jennie, South Cots: 07889 604406
Jess, Stroud and Berkeley Vale: 07892 753386
https://www.dailywireless.org/mobile/
Rachel Stephens for Support Groups: 07715
alzheimers-apps/ (Link to Apps for those
804312
supporting people living with dementia.
www.artspacecinderford.org
Forest of Dean arts & education charity sup-
http://artspacecinderford.org/wp-
porting people with creative online activity in-
Art Space Cinderford content/uploads/2020/10/Artspace-
cluding those with Dementia & their carers. Has
Programme-Autumn-2020.pdf
some funded projects to offer support
info@artspacecinderford.org
Barnwood’s grants for individuals are now open. www.barnwoodtrust.org/grantsforyou
If you live in Gloucestershire and you have a
Barnwood Trust
disability or a long-term mental health chal-
lenge, you can apply or call Freephone 0800 4220404.
https://www.gloucestershire.gov.uk/
health-and-social-care/disabilities/apply-
Blue Badge Do not use your Blue Badge if it has expired -
for-a-blue-badge/
please reapply as a matter of priority.
Tel: 01242 532302
Operating all services/support telephone/online
encouraging contingency planning including
Carers Emergency Scheme:
Can also obtain PPE for unpaid carers under carers@peopleplus.co.uk
certain COVID related circumstances.
0300 111 9000
Carers Hub (People Plus)
https://gloucestershirecarershub.co.uk/wp-
content/uploads/2020/11/Gloucestershire- Phone line extended hours 8am-8pm
Carers-Hub-Whats-on-November-and- Tuesday & Thursday
December-2020_compressed.pdf
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 2 of 14
Charlies (Cancer Support Contact to discuss current support available for 44 (0)7786 547 439
Gloucester) those living with cancer and their families. charlies2014@yahoo.co.uk
North and west Gloucestershire operating over 01452 527202/ 01594 823927
phone and online. Can help with Welfare bene- www.gloscab.org.uk
fits/Debt/Healthy Homes/Universal Credit and Universal Credit Help to Claim Service:
Citizens Advice Foodbank Vouchers. Online enquiry form from
0800 1448 444
website. Welfare Benefits advice for those liv-
ing with cancer. Email for Healthy Homes support:
Debt advice team available via email. healthyhomes@gloscab.org.uk
0808 800 0510/0808 800 0511 Monday to
Stroud & Cotswold Districts able to help with a Friday 10am to 4pm (calls are free from
wide range of issues, including benefit claims, landlines and most mobiles).
Citizens Advice
money worries, energy issues, housing difficul- https://www.citizensadvice-
ties and relationship problems. stroudandcotswold.org.uk/stroud-cab-
email-advice.php
Independent money guidance for people on low
Tel: 01453 796050 Mon-Fri 9-5
incomes; telephone and online support across
Clean Slate LOW INCOME
Gloucestershire, can help people with a money https://www.cleanslateltd.co.uk
SUPPORT
health check, guidance on saving money, im-
glos@cleanslateltd.co.uk
proving finances & claiming benefits.
Currently operating by telephone, the Commu- https://www.grcc.org.uk/individuals-and-
nity Wellbeing Service will provide support for a families/community-wellbeing-service
Community Wellbeing Ser-
vice variety of reasons from debt and bereavement, For referrals and queries please get in con-
(Cotswold District) to mental health and help or advice. More infor- tact – Tel: 07738 106384 or Email:
mation on the website: cws.grcc@nhs.net
Community Wellbeing Ser- Accepting new referrals for anyone 16 or over
0300 365 64 63 https://www.ccp.org.uk/
vice (Cheltenham & living in the area. Offering telephone assess-
Tewkesbury) communitywellbeing
ment, support, advice and signposting.
01594 812447/ 01594812399
Community Wellbeing Ser- Accepting referrals from health and social care, https://www.fdean.gov.uk/communities-
vice as well as other VCSE organisations and self- health-and-leisure/community-health-and
(FOD) referrals. -wellbeing/community-wellbeing-service/
Community Wellbeing Ser- Face to face & group support suspended – sup- 0300 131 0024
vice (Gloucester) Home porting via telephone, contact for more infor-
Group mation. Monday to Friday 8am-8pm
Community Wellbeing Ser- Communitywellbeing.stroud@nhs.ne
Face to face & group support suspended – sup-
vice Stroud and Berkeley
Vale porting via telephone, contact for more infor- 0345 863 8323 or 01453 755711
Registered Charity providing affordable counsel-
Counselling Service - GCS 01453 766310 https://
ling (Via telephone/video link at present). Some
(Gloucestershire) gloscounselling.org.uk/about-gcs/
free for sexual abuse victims.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 3 of 14
Creative Sustainability
Phone befriending & Pen Pals scheme also sup- 01453 798363
(Re Connect Befriending)
porting wildlife art & bike project schemes
online & Supporting local community groups anna@cscic.org
with money management.
Active Living at Home Service for older vulnera- Tel: 01594 823414
ble people who can be visited at home (or via
Crossroads – Forest of
technology) by Crossroads staff to encourage Tel: 01452 910899
Dean
safe activity while unable to leave home. Also
offering Active Living Group support for carers. Email: admin@crossroadsglos.org.uk
Community Based Housing Support. Sup-
CCP (Community Housing Email:- Graham.Croly@ccp.org.uk
porting clients as much as possible & still taking
Support) referrals. 07593446874
Helpdesk - 0300 3652002
Also offering online Mindfulness Sessions via
Zoom – https://www.ccp.org.uk/gloucestershire-
Contact James: James.Baker@CCP.org.uk for community-based-support
more info.
Cruse Gloucestershire has restricted its service
to previous clients & only support by telephone. 01242 252518 (10am and 12.30pm week-
Office is still taking calls on 01242 252518. days & answerphone)
Cruse Bereavement Excellent Online info: https:// National helpline 0808 8081677
www.cruse.org.uk/get-help/coronavirus-dealing (Weekdays - 9.30am - 5pm, late nights to
-bereavement-and-grief 8pm on Tues, Weds & Thurs). Very busy
currently
DWP Visiting Service has suspended all face-to-
DWP Southern Visiting
face home visits. They will offer support over
Service
the phone.
HIV & Sexual Health service Gloucestershire naomi@eddystone.org.uk
Eddystone Trust offering telephone & online support during
COVID-19 www.eddystone.org.uk
Forest Sensory services
01594 827711
(FOD Area) Providing telephone support for sight Impaired
07566 796968
Offering support to volunteers and volunteer
FVAF Forest Voluntary groups in FOD with access to free wireless card Email: FINANCE@FVAF.ORG.UK
Action Forum readers to assist with safe shopping for the vul- For more information
nerable/isolating.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 4 of 14
Office & Community Centre closed- Info on
GDA
website www.gda.org.uk/coronavirus-update
(Glos Deaf Association) 07875 610860 or 07749 508692
Offering interpreter services for those who are
having to deal with other agencies/employers
Taking Referrals Via their Website (Please note
GDASS have issued specific guidelines to support 01452 726 570
with this specific issue at this time). Boots &
GDASS (Domestic Abuse) some other local pharmacies have signed up to support@gdass.org.uk
be Safe Spaces; those at risk of DA can access in
store consultation rooms for confidential guid- www.GDASS.org.uk
ance to support agencies.
0300 4216440
https://
www.gloscommunitydental.nhs.uk/
Gloucestershire
information on support available from Commu-
Community DENTAL
nity Dental Services. https://
Service
www.gloscommunitydental.nhs.uk/wp-
content/uploads/Advice-for-Managing-
Dental-Problems-at-Home-pdf.pdf
Emotional and practical support available via 01594 811910Monday to Friday 9am to
Great Oaks Dean Forest telephone to those with a life limiting illness, 5pm.
Hospice carers of those with a life limiting illness and to
those who have been bereaved. or clerical@great-oaks.org.uk
Guideposts Advice Service is offering free sup-
0800 048 7035 (Monday to Friday 9.00-
port to anyone worried about themselves or
5.00 herein-
Guideposts someone else who is in self-isolation or needs
fo@guideposts.org.uk
support at this time. Now running virtual coffee
www.guideposts.org.uk/advice-service
mornings.
Macmillan & Oncology Unit team available to
help people living with or affected by cancer and 01452 527202
who may need advice. Support with benefit ap-
Healthy Homes Scheme
plications, appeals, grants to support extra costs, Email healthy.homes@gloscab.org.uk or
debt issues, or energy problems. Offering tele- Email Rich.bennett@gloscab.org.uk.
phone advice at this time.
www.hlsglos.org
Operating remotely but still taking referrals for
Healthy life styles
free support with weight loss, stopping smoking,
Gloucestershire Alex Bluett: 0800 122 3788
getting active etc.
Call 01452 504989 or 0800 6525193
Healthwatch For information and advice about local services
info@healthwatchgloucestershire.co.uk
Face to face & groups suspended – supporting 0345 863 8323 option 3 for further infor-
via telephone – accepting new referrals. mation. Referrals can also be made via
Independence Trust
this number or via e-mail to in-
(Community Wellbeing Also offer Community Advice, Links & Mental
Service Stroud area) Health Support Service (CALMHS) Countywide fo@independencetrust.co.uk
and Community Autism Advice and Information 0345 863 8323
(CASA). gloucesterhub@independencetrust.co.uk
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 5 of 14
All clubs, outreach, coffee mornings & shop are
closed. Dealing with information and advice via
Telephone/Email but with reduced opening
01242 221170
hours.
Info@insight-glos.org.uk
RNIB also offering online & telephone support
Insight Gloucestershire
also produced a guide on supporting people with
(Sight loss) Extended opening hours 8-8pm & Satur-
sight loss during COVID-19. Priority shopping
day 9-5pm
delivery slots now available to blind & partially
RNIB Helpline 0303 123 9999
sighted who contact RNIB Helpline.
helpline@rnib.org.uk
https://ageuktheloop.com/wp-content/
uploads/2020/05/RNIB-Helping-you-help-
others.pdf
The ITSA office team working remotely but still
accepting enquiries - offering online/phone
support to help any charities in Gloucestershire 01242 228800
IT Schools For Africa
that need help setting up remote working so contact@itschoolsafrica.org
they can continue to communicate with staff and
their beneficiaries.
Network to help connect with other people and Email: tkyp@ccp.org.uk or visit website
Know Your Patch Tewkes-
organisations, both voluntary and statutory, for more information https://
bury
working in Tewkesbury Borough. knowyourpatch.co.uk/
Support available to LGBT+ community across
LGBT+ Partnership Gloucestershire. Contact via email or Website www.lgbtchelt.co.uk/contact-us.
(Gloucestershire) form, can also support partner organisations set hello@lgbtchelt.co.uk.
up online technology for meetings etc.
https://www.gloucestershire.gov.uk/
this website will be kept up to date with details
of library service access for the lockdown period libraries/covid-recovery-reopening-and-
Library Service service-availability/
Thursday 5th November – Wednesday
2nd December.
Listening Post (Counselling Listening Post Counselling Service remains open To register for counselling support
Services Ltd) at this time and continues to offer an affordable
call :01452 383820 (For Gloucester and
donation based counselling service to anyone
over the age of 18; via telephone or video link. Cheltenham) 01453 750123 (For Stroud).
Local patient support and advice: General cancer T. 0300 422 8880
patient/carer support, advice and enquiries:
Macmillan Hub GRH T. 0300 421 6586
Cancer specific Health and Wellbeing support
Freephone 0808 800 4040 available Mon-
(including diet and exercise), information and
Macmillan Cancer Support day to Friday 9am to 5pm
advice: Macmillan Next Steps Team
National patient support and advice:
https://www.cancerresearchuk.org/about
Confidential Specialist Nurse Helpline
Patient information about cancer and Covid-19 -cancer/cancer-in-general/coronavirus-
based on latest national guidance. and-cancer
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 6 of 14
Maggies is able to support anyone affected by
cancer. Providing practical information, includ- Call: 01242 250611
ing benefits advice and emotional support over
Maggies Cancer Support
the phone, via email and video links. We are 9am – 5pm Monday-Friday
(Cheltenham)
also running some web based groups and
starting to see some people face to face with E-mail: Cheltenham@maggies.org
pre-booked appointments.
Managing Memory Together Information and
Education Service is part of Gloucestershire’s
specialist memory assessment and community Call: 0800 694 8800
dementia team. We offer information and ad-
Managing Memory
vice to people worried about memory, people 9am - 5pm Monday-Friday
Together
with dementia and carers of people with de-
mentia. We can also link people into clinical Email: managingmemory@ghc.nhs.uk
services. We are currently able to offer online
sessions for carers of people with dementia
Marie Curie no longer just support people with General Enquires 0800 716 146
a cancer diagnosis. They are also able to support
anyone with a terminal illness, including demen- Support Line 0800 090 2309
Marie Curie tia, Parkinson’s, MS etc.
They have a helpline where carers can ask any- Website: https://www.mariecurie.org.uk/?
thing about death/dying/bereavement support mscl-
etc. kid=f5ccb6de2c5c1f3650bfe83ef72d13d6
Supporting those self-isolating with a stoma 0800 626388
Medilink – Stay Connected and/or continence conditions. Providing volun-
support service teer telephone friendship and support. Do not https://www.saltsmedilink.co.uk/stay-
have to be a customer – more info on website. connected-support-service
Free online chat counselling support for adults
www.qwell.io
with qualified counsellors available from
Mental Health Support
www.qwell.io
Let’s Talk 0800 073 2200
Or on the phone Via Let’s Talk
01684 861150
Later Life community mental health team avail- 9am-5pm Mon- Fri at other times contact
Mental Health Support
able on telephone.
Crisis Team : 08001690398
Alexandra House Wellbeing support face to face alexwellbeing@sgmind.org.uk
MIND (Gloucestershire
suspended but still accepting referrals for Tele- www.sgmind.org.uk
Mental Health Support)
phone Wellbeing Support. 01452 245338
Mindsong (Music therapy Operating and taking new referrals for sessions
www.mindsong.org.uk
for those with dementia) over Zoom/ Skype/weekly phone calls.
Information and advice for older drivers during
www.olderdriversforum.com/
Older Drivers Forum COVID lockdown, including car care, getting
gloucestershire
back on the road and deciding to stop driving.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 7 of 14
POhWER (Advocacy IMCA’s working remotely – contact for further 0300 003 1162
Service) info glosadvocacy@pohwer.net
https://www.postoffice.co.uk/post-office-
Home parcel collection service payout
https://www.onepostoffice.co.uk/secure/latest-
Post Office news/general-news/royal-mail-new-home-
collection-service/
Contact the Cheltenham Branch of the
RAFA on 01242 529522
RAFA (Royal Air Force Asso- Supporting RAF veterans and serving personal
or rafacheltenham@gmail.com.
ciation) struggling due to COVID-19 crisis
Phone befriending & Pen Pals scheme also sup-
01453 798363
Re Connect Befriending porting wildlife art & bike project schemes online
anna@cscic.org
(Creative Sustainability) & Supporting local community groups with money
coryn@cscic.org
management.
01452 425060
Registration (Births, Registrations of deaths/still births taking place
https://www.gloucestershire.gov.uk/births
Deaths, Marriages) over the telephone rather than face to face.
-marriages-deaths-and-civil-partnerships/
Providing telephone “Call Companions” in place 0800 716543
Re Engage (Formerly Con- of weekly Tea Parties – older people (No lower
info@reengage.org.uk
tact the Elderly) Age limit now) will receive a 30-minute phone call
2-4 times per month from a volunteer. https://www.reengage.org.uk/refer/
Helpline is your direct line to the support, advice,
and products you need to face the future with
RNIB Helpline on 0303 123 9999
confidence. If you or someone you know has an
eye condition, our sight loss advisers can help.
Local Information, Advice and support for forces NWallace@britishlegion.org.uk
Royal British Legion veterans and service community. Contact Nicola
Wallace 07918 562 841
AUK South Gloucestershire offering very limited
South Gloucestershire https://beta.southglos.gov.uk/get-help-
service – enquiries should be directed toward
Council and-support-in-your-area/
South Glos. Council for local support.
Gloucestershire Branch: 01452 520255
SSAFA, the Armed Forces Charity exists to help
SSAFA (Soldiers, Sailors,
with the welfare, health and support services for Support can also be found through Forces-
Airman’s, Families Associa-
the UK military's serving personnel, veterans and line, a free and confidential helpline
tion)
their families.
0800 731 4880 (mon-fri 9-17.30).
www.streetlink.org.uk
Support to help homeless access ac-
Street link (Gloucestershire
commodation/community/health support – P3
Homeless support) 0300 500 0914
provide local support
Providing telephone/online support to stroke
survivors and their carers. Possible “Life After Phone: 0303 3033 100
Stroke Grants available”.
Stroke Association Email: helpline@stroke.org.uk
Local online stroke support groups started; con-
tact Kay Bunyan Kay.Bunyan@stroke.org.uk Textphone: 18001 0303 3033 100
07717275817 for joining instructions
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 8 of 14
www.sunflowerssuicidesuport.org.uk
Suicide bereavement support and suicide pre-
Sunflower Suicide Support Facebook/Twitter/Instagram:
vention training – online & telephone support
Gloucestershire @GlosSunflowers
at present.
Contact Telephone Number: 07542 527888
07975 974455
Suicide Crisis 24 hour telephone support for those in
Gloucestershire Gloucestershire experiencing suicidal thoughts
contact@suicidecrisis.co.uk
0345 120 3779 Monday to Friday, 9am to
Charity supporting Self-Employed & older Peo-
TAX AID/Tax Help for Older 5pm
ple with Tax issues can help with new govt.
People
schemes & tax return queries.
Email: taxvol@taxvol.org.uk
Telephone & web chat support available to all
18+ living in Gloucestershire. (Commissioned by
Treasure seekers (Mental CCG). 01452-307201 or www.kftseekers.org.uk
Health support line). 6pm-11pm 7 days a week.
To register for counselling support call 01452
383820 (For Gloucester and Cheltenham) and
01453 750123 (For Stroud).
Support with benefit calculations and grant 0808 802 2000 Monday to Friday, 8 am to
Turn 2 Us
searches online – now extended opening hours 6:30 pm/Saturday, 9 am -1 pm.
Free energy advice over the telephone, helping
anyone in Gloucestershire with general energy
advice, tariff switching, insulation, boilers, fuel 0800 500 3076 (Mon- Fri 9am-5pm)
Warm & Well (Severn Wye debt etc. There are various local and national E: warmandwell@severnwye.org.uk
Energy) grant schemes available. Call to speak to one of
our friendly advisors,
WE Care & Repair – Handy-
Continuing operating at present across county 0300 323 0700
person
Social Enterprise based in Dursley offering free 07889 512644
online fitness & mindfulness classes during info@worldjungle.org.uk
World Jungle
lockdown including yoga, Pilates & seated activ- https://www.worldjungle.org.uk/online-
ity sessions classes
https://www.yourcircle.org.uk/
Your Circle Gloucestershire wide community info resource
Information/Covid19-Community
You're Welcome is an inclusive online directory
and forum. It's the place to find social events, www.yourewelcomeglos.org
You’re Welcome Glouces-
clubs, groups or places to visit. You can also get
tershire
ideas on how to find support to access the Hello@Yourewelcomeglos.org
things you want to do.
https://www.carryongardening.org.uk/
Carry on Gardening presents Thrive's experi- 0118 988 5688.
Thrive ence and expertise in gardening with a disabil-
ity, which has been gathered over 30 years of
Carry on Gardening (advice not volunteer gardeners)
helping disabled people to start or continue
gardening.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 9 of 14
EQUIPMENT & AIDS
01452 690250
Ableworld Mobility & Stairlifts Gloucester
www.ableworld.co.uk
Still open and have stock full range of
Ableworld
incontinence pants/pads & other equipment
offering free delivery within Gloucester.
Happy to take telephone orders, payment can
Team leader- Caroline (01452) 529999
be taken on delivery, of which is free.
Assured mobility Open 10-3pm Can Arrange Delivery
They have also said they would take off all VAT,
there is no minimum spend.
Life Link Responder Service – Now able to ac- 01452 833133
Life Link cept new clients and offer full responder service Email: info@lifelink.uk.com
with appropriate PPE. Web: www.lifelink.uk.com
Continuing to accept referrals for equipment
but prioritising hospital discharge/admission 01452 426868
Telecare avoidance and maintenance. Now offering https://forms.gloucestershire.gov.uk/
Doorstep Delivery & self-install options with AdultSocialCareEnquiry
telephone support. Refer via Adult Help Desk
TRANSPORT
Tel: 0345 680 5029
Countywide Community Connexions - transport
Email: info@communityconnexions.org.uk
Dial-a-cab £5 journey to and from your nearest
supermarket - 01242 242424.
Dial-a-cab can pick up shopping ordered
£5 journeys to supermarkets & to pick up
to supermarkets and bring it to you
deliveries for those in self isolation/vulnerable
(Tesco, Colletts Drive & Asda, Hatherley
Cheltenham https://www.facebook.com/
Lane). Call 01242 242424 and let them
DialaCabTaxisCheltenham/photos/
know which store, the order number,
pb.240579719393747.-
collection time and delivery address
2207520000../2853599101425116/?
type=3&theater
Driving miss daisy can help with prescription &
Driving Miss Daisy 0333 014 6211
food collection
BANKS Telephone support for their clients over 70
Lines open from 8am to 6pm, 7 days a
Bank of Scotland 0800 0859179
week.
Lines open from 8am to 6pm, 7 days a
Halifax 0800 0859137
week.
Lines open from 8am to 6pm, 7 days a
Lloyds Bank 0800 056 0045
week.
Lines open from 8am to 8pm, 7 days a
NatWest 0800 051 4176
week.
Royal Bank of Scotland
0800 051 4177 Lines open 8am to 8pm, 7 days a week.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 10 of 14
CARE SERVICES Please Note: Age UK Gloucestershire are not
recommending these services
Now accepting new residents on a short or
longterm basis – visits and trial stays of 4 weeks
managed within COVID 19 restrictions, PPE etc.
Nikki Browning on 07710 818721
3 houses in St Luke’s Road & Prestbury Road
Abbeyfield Gloucestershire or visit www.abbeyfield.com/
Cheltenham & Chesterton Lane Cirences-
gloucestershire
ter. High quality independent living for older
people includes all meals, accommodation and
all services.
A nationwide Live-in care provider has carers 01603 764 567
currently available to provide Home from www.ablecommunitycare.com
Able Community Care
Hospital or Respite Care on a 24-hour Live-in,
care at home basis.
Continuing to provide their services in the
home. Befriending now only available over the 01594 823414
Crossroads Care (FOD)
phone. See also Crossroads (FOD) Active Living Email: admin@crossroadsglos.org.uk
Service - above
Crossroads Care (Central & Continuing to provide their services in the
01452 302542 Option 1
East Glos.) home.
Done & Dusted Cleaning Cleaning service Done and Dusted are providing enquir-
Service cleaning services at this time but self-funded. ies@doneanddustedcheltenham.co.uk
At present, we are providing almost our full Karl Turner
range of services to clients, with PPE and social 9am - 5pm Monday - Friday.
distancing measures in place. i.e Companion- 01452 447024
ship, shopping assistance, household tasks etc.
Gloucester Befriending The only service we are not offering at the mo- Email: info@glosbefriending.co.uk
ment is trips out with clients in the car
(although can do walking trips out). Of course Our services are priced at £18 per hour,
this is all subject to current Government re- with a small mileage charge dependent on
strictions. location.
Resuming support visits with appropriate pre-
Home Bods (Help & Com- Tel No: 07871 226444
cautions/PPE etc. from 1st August 2020 – con-
panionship) Gloucester Email: janie@homebods.co.uk
tact for details of service offer and prices.
Taking new referrals and will help wherever
Home Instead Senior Care
they can. (Cheltenham/Cotswolds) 01242 513203 24hrs x 7 days
01452 310314
Nightingale’s Care Small enough to care, big enough to cope
E: enquiries@nightingalecare.co.uk
Beth Rowlands Podiatry -Fully qualified ex NHS
– full PPE 07592 466963
Podiatry
Home visits in Cheltenham and Gloucester. Full bethrowlandspodiatry@hotmail.com
podiatry service – nail cutting etc.
Home help, hoarding, companionship, transport
and meal prep. Advice, Consultancy and Inde- 07487 620269
People First
pendent Social Work https://peoplefirstuk.co.uk/
Chelt/Glos/Stroud, FOD and Tewkesbury
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 11 of 14
Energy/Telecom Priority Services Customers with pre-payment meters who may not be able to add
Provider Information Register Number credit can speak to their supplier about options to maintain supply,
e.g. nominating a third party for credit top-ups, having a discretionary
fund added to their credit, or being sent a pre-loaded top-up card.
More broadly, any customer in financial distress will be supported by
their supplier, which could include debt repayments and bill
payments being reassessed, reduced or paused where necessary.
The disconnection of credit meters will be completely suspended
EDF 0800 269 450 Call: 0330 200 5110 operate a friendly, non-disconnection policy on most
meters. If you run out of credit after 6pm your electricity will not go off
until 9am the next day. This operates from 6pm to 9am Monday to
Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until
9am the next day
EON 0345 052 0000 Call: 0345 052 000 If your meter falls below 50p of emergency credit for
electricity, or if you’re off supply for gas, you need to contact us and we
will send an engineer to your home. It’s important to remember that any
credit we issue will need to be repaid in order to reinstate customers’
energy supply. For electricity customers, where the meter is outside your
property, we’ll put enough credit on the meter to ensure you remain
on-supply throughout your self-isolation period.
* Where the meter is inside, we’ll leave a meter key at your door step,
make contact with you, and check the key works before leaving the
property.
* For gas customers, where the meter is outside, we’ll supply a
maximum of £5 credit (this an industry restriction) and will also send a
card in the post containing extra credit.
* Where the meter is inside, we'll still attend the property and supply a
maximum of £5 credit and send a card in the post with additional credit
British Gas 0800 072 8625 If you’re unable to do this, and you haven’t got anyone to help you, please
call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you
Scottish Power 0800 027 0072 Call: 0800 027 0072
Age UK Gloucestershire registered Charity number: 1111773You can also read
