Customer Experience Is at the Heart of Everything We Do - 888-847-7747 www.northstarutilities.com
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Customer Experience
Is at the Heart
of Everything
We Do.
888-847-7747
info@northstarutilities.com
www.northstarutilities.com
Customer Experience Is at the Heart
of Everything We Do.
You live and work in a great community, and
the people you serve depend on your
services to keep their households running.
You and your team provide the best service
for your customers because they are not only
your customers but your neighbors too.
For over 40 years, NorthStar Utilities
Solutions has supported small- to
medium-sized utilities and municipalities,
just like yours. Whether you need a
cloud-based CIS, a web-based portal,
mobile workforce management, or
security services, NorthStar has the
solution that's right for your community.
What Can NorthStar Do For You:
streamline operations
automate monotonous tasks
facilitate better communication from office to the field
create cost-effective, manageable workloads
improve decision making and business forecasting
solve challenges associated with your existing and
emerging needs
Why Choose NorthStar?
Meets the needs of even the most complex billing strategies, including deregulated, alternative
energy sources and distributed generation
Scales as you grow with flexible, value-added modules for customer engagement and workforce
management
Integrates seamlessly with a host of platforms including Invoice Cloud, Paymentus, SilverBlaze, & more
Available on-premise or cloud-based customer information and billing
Provides an exceptional customer service experience from move-in to move-out and
everything in between
Provides 45+ years of knowledge in the utility industry with personalized service, customer
support, user groups and over 5,000 knowledgebase articles and videos
Phone: 1-884-888-9904 https://www.northstarutilities.com email: info@northstarutilities.com
Customer Information and Billing
Customer service departments are on the frontline in
managing relationships with customers. Designed to
empower Customer Service Representatives (CSRs) with
personalized and consolidated views into account statuses
and histories, NorthStar CIS supports every customer service
interaction with ease. From new account set-up to credit
history profiling, NorthStar is proud to help utilities manage
millions of customer accounts and utility bills every month,
even in complicated markets and from alternative energy
sources.
Automating redundant and monotonous tasks to focus on
priority customer service needs delivers a consistent, quality
customer service experience. Guiding users through best
practices workflows and validations streamline routine tasks
and ensures the integrity of account information. Self-serve
configurability of key values, screens, and menu items saves
costs and delays associated with custom software
development.
Maximizing efficiency is essential to ensure the sustained
success of a utility. NorthStar Business Intelligence
empowers staff by revealing insights, opportunities, and
anomalies in operational and business data. This includes
Reports Anywhere (RAW) and an Executive Information
System (EIS), along with comprehensive reporting and
dashboarding solutions for utility decision-makers.
Trusted data from NorthStar applications are converted
into situational awareness that enhances both day-to-day
and long-term strategic decision-making capabilities. Cost
savings are achieved by reducing custom report
development and unnecessary licensing credentials.
Users can measure key performance indicators (KPIs) and
set company goals based on industry standards. Timely
and relevant insights also support compliance with
regional and federal mandates.
Phone: 1-884-888-9904 https://www.northstarutilities.com email: info@northstarutilities.com
Designed to optimize in-field activities, mCare
eliminates unnecessary paperwork and redundant data
entry for significant return-on-investment. Seamlessly
integrated with NorthStar CIS, service order information
flows seamlessly from the office to the field and back
over preferred wireless carriers and devices. If the
connection is lost, mCare functions offline and
automatically transfers data once the connection is
regained.
NorthStar’s mCare offers measurable reductions in
overhead and administrative costs related to manual
paper-based dispatching, overtime, and non-productive
idle times. Dispatchers gain valuable insights into field-
staff statuses, locations, and workloads to address daily
operations challenges. Enhanced map-based geospatial
awareness improves both the safety and security of
staff and operational efficiencies.
Consumers are more connected than ever before and expect
open communication and information at their fingertips.
Moreover, utilities are constantly looking for new ways to
engage with customers and enhance their customer service
experience. With these ideas in mind, NorthStar SilverBlaze
enhances consumer engagement and turns passive rate-
payers into active partners. Users are empowered with quick
and convenient access to the information that matters most
over their smartphones, tablets, or PCs.
Opportunities to demonstrate value in smart-grid
technologies enhance public perception and participation in
key conservation programs. Consumer engagement also
supports various government regulatory requirements related
to access to and control of information. Offering consumers
modern self-serve options also provides operational
efficiencies by reducing the load on CSRs, allowing them to
focus on priority tasks, such as key account management,
billing anomalies, and collections.
Phone: 1-884-888-9904 https://www.northstarutilities.com email: info@northstarutilities.com
With technology ever-evolving and with constant cyber
threats, now is the time to find a security management
solution that keeps your data and your utility customers
protected. That’s why NorthStar has partnered with Field
Effect to create our Managed Detection and Response
(MDR) Security Service.
Your municipality cannot risk a successful cyberattack,
and depending on the security tools you’re currently
using, you still may be at risk. You may think that the
malware software and firewall you have are enough to
protect you from threats. You could have even layered on
other security solutions, but the alert fatigue and
administrative overhead are just too much for your team.
With recent changes to your network, you need someone
on your side to help you keep the criminals out.
NorthStar's Covalence managed detection and response is
an affordable solution that will streamline your operations
and let your IT staff focus on in-house priorities.
Designed for optimal performance, the NorthStar
Cloud is a fully hosted, managed cloud solution
designed specifically for the NorthStar CIS suite. With
the NorthStar Cloud, you'll have maximum
performance for all your CIS, SilverBlaze, and mCare
applications, available anytime, anywhere, and on any
device.
We've partnered with Amazon Web Services to provide
you a secured cloud that offers maximum performance
at an affordable price. Instead of paying for hardware
and software you may not use, you'll only pay for the
solution you need, and AWS and NorthStar will fully
protect your data from the cloud to each device that
accesses your system. And if a disaster occurs, your
data will be available from the last data backup point.
The NorthStar Cloud reduces downtime and increases
efficiency, all at a cost-effective price.
Phone: 1-884-888-9904 https://www.northstarutilities.com email: info@northstarutilities.com
Modern utilities must reconcile the need for reliable
customer service with pressure to optimize the use of
existing resources. Keeping up with day-to-day
operations while also implementing long-term
strategic initiatives can delay staff significantly.
NorthStar's team of industry professionals and experts
are available to help your organization achieve its
objectives by providing strategic advice and minimizing
inefficiencies, allowing your staff to focus on other
priorities. NorthStar has built a considerable
knowledge base of best practices for project
management and implementation services specific to
the utility industry. Our experience implementing
hundreds of systems in various environments makes
NorthStar uniquely qualified to offer comprehensive
professional services to those looking to leverage
resources.
Contact NorthStar Today
to Schedule a Demo
Phone: 1-884-888-9904
info@northstarutilities.com
You can also read
