Dedicated to You Auckland-Wide Property Management - Lovegrove Realty Ltd
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Dedicated to You Auckland-Wide Property Management
Meet the Team
Geoff Lovegrove
Principal Alex Watson
Director/General Manager
Geoff is the owner and director of
Professionals Lovegrove Realty Ltd. Alex lives and breathes Property
His focus is to ensure that every client Management. He oversees his
who walks through the doors of our dynamic team to make sure our
office has an enjoyable experience and clients are getting the service and
is given exceptional customer service. experience that they deserve.
Callum Razak
Business Development Manager
Charlotte Murphy Callum’s strong focus on customer
Business Development Manager
service means every new client he
Charlotte is enthusiastic, service driven deals with is well informed and
and goal oriented. She will provide feels comfortable with the process
knowledge and solutions for all your of entrusting our team with the
investment needs. management of your investment.
Helen Kay
Projects & New Business Support
Helen’s key focus is to design, Jan Mincher
develop and implement new projects Accounts
in our business as well as providing
administrative support to Management Jan has the detailed job of looking
and Business Development. She has after our accounts. Jan makes sure
a strong understanding of property that the trust account is in line, that all
management systems and processes of our creditors are paid and that the
and thrives on exceeding expectations. rent flows through to you, the owner.
Sarah Mayne
First Impressions Manager Sreypech Pann
Everybody loves a friendly face. Administrator
Sarah has the busy task of handling Pech provides admin support to our
all enquiries at our Manukau office. team of Property Managers. She also
With a background in Customer assists accounts and has the task of
Service, Sarah is perfect for dealing processing all of the Water Rates for
with tenants and landlords alike. our growing portfolio.
Meet the Team
Brett Dyson
Property Manager Grace Wu
Property Manager
Brett is one of our senior Property
Managers. He brings enthusiasm Grace is passionate, results driven
and experience to the business. and experienced. A friendly face at
Brett provides an exceptional level all times, our clients love dealing
of customer service. with her.
Sean Dunn
Property Manager Patrick Rankin
Property Manager
Sean’s background in Real Estate
and customer service, means that Patrick is a highly motivated person,
he’s well equipped for managing with a positive attitude and a passion
an established portfolio. Sean for the property industry. He is well
delivers on all aspects of property suited to meet the needs of tenants
management & is a key team player. and landlords alike.
Natalee Butcher David Feng
Property Manager Property Manager
Natalee is an experienced Property David is an experienced Property
Manager with a great eye for manager who brings important skills
detail. Natalee thrives on providing and knowledge including attention to
world class service and excellent detail, good time management and
communication with her clients. will go the extra mile for his clients.
What does the
Management Fee include?
Our management fee includes all of the following as part of our service to you:
• Annual rent reviews to ensure you’re • Collection and monitoring of rent payments.
maximising your return.
• Enforcement of our zero tolerance policy
• Advertising and photography of your property towards any rent arrears.
on the Professionals website, a ‘For Rent’ sign
• Notices issued when any aspect of the
placed outside the property and marketing in
Tenancy Agreement is breached.
our vacancy guide.
• Mediation representation
• Our Property Managers will accompany
prospective tenants through the property • Liaising with tenants on a regular basis
either by appointment or at ‘Open Home’ and dealing with any issues relating to the
times. property.
• Screening of all tenant applications to ensure • Placement of funds to your bank account and
only the best tenant is placed. Please note, a monthly statement sent to you.
credit checks incur an additional charge. • End of Year Financial Statements will be
• Preparation of Tenancy documents within two provided to you showing an accurate
working days of tenant approval. We will also breakdown of rental monies and accounts
lodge the bond with the Ministry of Business, received.
Innovation and Employment.
• Access to qualified tradespeople at competitive
rates.
Our Written Service
Standards and Guarantee
We commit to you in writing that we will perform the following duties when
managing your property.
Marketing Your Property For Rent
• We will erect a ‘For Rent’ sign at your property within four (4) working days of your property being
listed, if signs are permitted and the location is suitable.
• We will place a listing for your property on the following websites; professionals.co.nz,
lovegroverealty.co.nz, realestate.co.nz and trademe.co.nz (costs apply) and each listing will include at
least five (5) photos of the property.
• We will conduct an unlimited number of viewings until the property is rented (subject to access).
• All property viewings will be carried out by one of our Property Managers (we do not give out keys to
prospective tenants).
• We will update you on the status of your available property each week until the property is rented.
Renting Your Property
• All approved tenancy applicants will be screened for Tenancy Tribunal history and credit worthiness
(at owners cost).
• Unless you instruct otherwise, all potentially suitable tenancy applications will be referred to you for a
decision.
• We will rent your property for the rental amount nominated in the Management Agency Agreement
(or higher if the market justifies it) and the property will not be rented for a lower amount without
your prior approval.
• Subject to the tenancy commencement date and the tenant’s availability, we will prepare the tenancy
documentation within two (2) working days of approval.
Rent Collection
• We have a zero tolerance fully documented rent arrears policy.
• We will follow up all rent payments in accordance with the Residential Tenancies Act.
• Should termination of the tenancy be necessary, we will keep you informed throughout the legal
process.
Rent Payments
• All payments received by us will be banked into your nominated bank account on the 1st and 16th of
each month or first working day thereafter.
Repairs and Maintenance
• We will not arrange any repairs to your property without your knowledge and approval (unless the
repair is defined as “urgent” under the Residential Tenancies Act).
• We will only use tradespeople from our preferred list, unless otherwise authorised.
• We will provide you with a copy of invoices for all work arranged on your behalf for the property.
Tenancy Agreement Renewals
• We will review any fixed term tenancy agreement for your property 10 weeks prior to its expiry.
• Unless you instruct otherwise, we will offer the tenant a renewal of their fixed term tenancy and we
will carry out a rent review to ensure fair market rent is achieved.
• You will be advised if the tenant does not want to renew their fixed term tenancy agreement.
Periodic Inspections
• We will carry out at least four (4) routine
inspections of your property each year and
provide you with a detailed report each time.
Tenant Vacating
• On receipt of vacating notice, we will:
– advise you by phone, letter or email
– confirm the details in writing to both you and the tenant
– list the property on our website & put the agreed advertising plan into effect within two (2)
working days
– prepare all necessary vacating documentation
– arrange access for viewings by prospective tenants
• A final inspection will be carried out to ensure the property is in good order.
• After the tenant vacates the property:
– We will process the tenants bond refund and will provide you and the tenant with full details if
any deductions are considered necessary
Property Disbursements and Statements
• All agreed property disbursements will be paid on your behalf on the due date (subject to the
availability of funds).
• Your Monthly Statement will be sent to you on the 1st working day of every month.
• We will provide you with an accurate End of Year Statement within 30 days of the end of the
financial year.
• We will provide you with an Owner Login to our website where you will be able to view information
about your investment.
General Communication
Our office hours are:
8.30am – 5.30pm Monday to Thursday
8.30am – 5.00pm Friday
9.00am – 12.30pm Saturday
Complaints Handling
• Tenant’s complaints received in writing (i.e. text, letter, and email) will be acknowledged within two
(2) working days
• All complaints will be formally recorded and responded to within seven (7) working days.
Documentation
• We will provide all documentation in a clear and concise format.
• We will ensure that all documentation is accurate and complete.
• All property condition reports will be comprehensively and accurately completed.
• Copies of all documents that we sign on your behalf as agent will be held in our office files.
Personal Information
• All personal information will be held in the strictest confidence and will not be released to a third
party without written authorisation.
• All updates and corrections advised to us will be recorded in our system within 1 working day.
Professional Standards
• The highest standards of honesty, integrity and professional practice will be conducted in compliance
with the Real Estate Institute of New Zealand Code of Practice.
Our Guarantee To You
• If after 3 months, you are not entirely satisfied with our service, we will cancel the contract between
us and refund in full all monies paid to us by you in respect of the contact.
• This Guarantee does not apply when:
– We are requested to carry out non-standard duties
– Matters are outside our control. For example, a natural disaster or accident
Testimonials
I have been absolutely won over by the whole Thank you so much for looking after my properties
team at Professionals Manukau City. They obviously for me. Being an overseas owner, I rely heavily on a
understand what matters to the landlord and have dedicated property manager to get the work done
shaped their business model accordingly. properly and efficiently, which was what you have
done always!
It has all been so easy. As a landlord I feel confident
that I am in the best of hands, getting the best I am glad that you have taken over the management
possible rent with well managed happy tenants. of my portfolio and I will definitely get you to
manage my next one!!!
Who could ask for anything more.
Thanks!
Jacqui Farry
Director - XB Holdings Ltd Sophie Wang
Grace has found me two good tenants for my rentals
Professionals Manukau manage my rental property in within a short period of time. She is very helpful and
Auckland. keeps us updated during the whole process, from
The staff are very helpful, dedicated to managing the advertising to getting the right tenant.
rental property, take good care of both myself and Grace is efficient and hardworking, willing to do
the tenants. more than what is expected. I would recommend
Grace and definitely go back to her again when
The property is well looked after, with repairs done
I need her services. I am very satisfied with the
professionally and on time.
previous services she provided.
The tenants the Professionals found for me are
great. They pay rent on time and the property is Albert Foronda
looked after.
Nelson is great! He’s smart and knows his market.
I would highly recommend Professionals Manukau to
He brings a wealth of experience to the job and is a
any landlord or tenant.
trusted professional. Nelson knows what’s important
Frank Lin to the landlord, delivering solid tenants at above
Landlord, Residential Rental Property owner, Auckland average rentals. Communication is easy and the
management systems work. He has the knack of
keeping both tenants and landlords happy…very win
Nelson manages multiple properties for me and I am
win. I recommend Nelson to anyone looking for a
consistently impressed by his communication and
great property manager.
professionalism. An efficient and trustworthy property
manager is the cornerstone of a rental portfolio and Laurian O’Dea
Nelson is an invaluable part of my team.
Andrew PreeceAs an added extra
I personally want to thank you
for your business and reconfirm
my commitment to you.
There is a commitment we offer, called the Geoff Lovegrove Guarantee
Geoff guarantees that you will be provided with:
1. The very best of service
2. Consistent and effective communication
3. 100% commitment to achieve the best possible return on your investment
4. Inspection reports provided on a regular basis, detailed and accurate
5. Timely payment of rental funds
6. Strict review of potential tenants’ applications to ensure the very best people are placed into your
investment properties.
If you are unsatisfied in any way – you can contact Geoff personally.
His number is (021) 394 540, Direct Dial (09) 555 9116Our Offices
Manukau
Pohutukawa Coast
PakurangaProfessionals Lovegrove Residential Property Management Building 3 – 652 Great South Road P.O. Box 97532 Manukau Auckland 2241 P 09 555 9100 F 09 263 6943 E rentals@professionals.co.nz www.lovegroverealty.co.nz Auckland-Wide Property Management
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