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Corporate Services
Your
Interactive document
May 2019
DVLA
Issue
05
A DVLA that works for you by working with you
Issue 05 Newsletter
navigation guide
What’s This newsletter is a fully interactive
document that lets you navigate
inside...
by clicking on text and icon links
throughout the newsletter. Please see
the guide below to help you navigate
the newsletter successfully:
01
News and updates Go to last page or next page
View or Share your Driving Licence info
Diabetes and driving – new rules Go to contents page
Bus and lorry driving licences valid for 5 years
International Driving Permits Go to feedback page
Tachograph update – online service Already it’s been a year since we issued our first ‘Your DVLA’.
Taking your trailer abroad – update As we celebrate our first anniversary, DVLA celebrates its Hover-over to reveal information
The new Register a Vehicle service is live 50th anniversary and we have included an article looking Go to newsletter section
Work for a company and need vehicle info?
Clamping down on vehicle tax evasion
back over the years. 01
V5C Registration Certificate has changed
DVLA through the years In this edition of the newsletter we also Hopefully these articles will be of interest to
have articles on the following: a wide range of our corporate customers Copying content
02 • View and Share your Driving Licence and stakeholders. If there are other themes
that you would like to see featured in our
If you require any of the content in
this newsletter for your own news
Meet the team (updated) • Glucose monitoring
newsletter then please let us know. items, you can click and drag over the
03 • Vocational licences
• International Driving Permits I hope you continue to enjoy the newsletter
relevant areas then ‘copy’ (Crtl + C on
a PC), then paste (Crtl + V on a PC).
DVLA by numbers (updated)
and tell us what you think of it at:
• Tachograph cards update
04 • Register your vehicle to take it abroad
bit.ly/YourDVLAnewsletter
Our partners and stakeholders (updated)
• Register a Vehicle
05 • Enquiring about a vehicle record
Our user groups (updated) • Wheel-clamping
Hugh Evans
06 • DVLA’s 50 years Corporate Services Manager
2
Digital services • Revised V5C Feedback
01 02 03 04 05 06
01. News and updates
Using the view or
share your driving
licence information
service correctly
An increasing number of DVLA does not endorse this practice. To access view or share your driving The code enables a third party to access
customers are contacting us Any Fair Processing Declaration form, licence information drivers must accept the check someone’s driving licence
for example D906 previously D796 cannot our privacy policy and agree to share information service. This allows them to
about third parties (such as car
be used for the view and share driving their personal details (name, post code view a summary of the individual’s driver
hire companies and employers) licence service. and National Insurance Number) with record and see only what the law allows
asking for their National other government agencies as part of them to see. The information available
The view or share your driving licence
Insurance Number to input our security validation. This ensures from this service is sufficient to validate the
information service on GOV.UK is
into view or share your driving designed to be used and viewed directly
the individual has given their genuine details provided on the photocard licence.
licence information to check and informed consent to share their
by the GB driving licence holder only. Drivers should also present their driving
their licence details. information. Alternatively, drivers may
licence to a third party when using
Organisations that need to check driving use the GOV.UK Verify service to
the services.
licence details should use the view, authenticate themselves.
share and check driving licence services
The view or share your driving licence
correctly. This is to avoid breaching the
information service allows individuals to
privacy policy and potentially committing
create a check code to share their licence
a criminal offence under the General Data
details with whomever they decide.
Protection Regulations. 3
Feedback
01 02 03 04 05 06
01. News and updates
Diabetes and driving
– new glucose
monitoring rules
Drivers who have Following a law change in 2017, we
implemented changes to the medical
• If you are using a glucose monitoring
system you must not actively use this
Group 2 drivers
The legal requirement for Group 2 (bus or
diabetes that is standards of fitness to drive for people whilst driving, you must pull over to
lorry) drivers has not changed. They must
with diabetes. a safe location before checking
treated with an your device.
continue to use finger prick testing for the
purposes of driving.
Group 1 drivers
insulin preparation The changes allow the use of new glucose
• Flash GM and RT-CGM users who
need to check their finger prick Information for vocational drivers treated
must tell DVLA. monitoring technologies for car and glucose must have finger prick with insulin (or those wishing to apply for
a Group 2 licence) can be found in our
motorcycle drivers – Real Time Continuous glucose monitors and test strips
Glucose Monitoring (RT-CGM) and Flash available when driving. leaflet ‘A guide for drivers with Insulin
Glucose Monitoring (Flash GM). Treated Diabetes who wish to apply for
We have produced a new leaflet, A guide Group 2 Entitlement (bus and lorry)’.
• All glucose monitoring systems used to insulin treated diabetes and driving
for the purposes of Group 1 driving (INF294), which details the appropriate If you have further queries regarding your
must carry the CE mark. methods of glucose or sugar monitoring glucose monitoring and driving please
that can be used for the purposes of discuss them with your diabetes usual
driving cars or motorcycles. care clinician.
Feedback 4
01 02 03 04 05 06
01. News and updates
Bus and lorry
driving licences
valid for 5 years
Since January 2013, The expiry date is in section 4b of your Drivers 45 or over If you renew both entitlements, you will get
driving licence. • complete and return the D47P a new 5-year licence and the bus and lorry
driving licences for ‘Renewal of lorry and bus entitlement’ entitlements will expire on the same date.
To renew your licence to continue driving
medium or large lorries, you must: sent to you by DVLA or a D2 If you do not renew your lorry and bus
‘Application for a driving licence
minibuses, buses and Drivers under 45 for a lorry, minibus or bus’ if you
entitlement you will be giving up your right
to drive these vehicles. You will also need
coaches have a 5-year • complete and return the D47PU did not receive a renewal form to renew the licence to get a new 10-year
‘Renewal of lorry and bus entitlement’
validity (categories C, form sent to you by DVLA
• complete and return ‘A medical licence to drive a car or motorcycle.
examination report for a lorry or bus
C+E, D and D+E). • complete the D2 ‘Application for a driving licence’ (D4).
More information at: gov.uk/renew-lorry-
bus-coach-licence
driving licence for a lorry, minibus or
Please note:
bus’ if you did not receive a D47PU
renewal form. If you hold bus and lorry entitlements and
the expiry dates differ, you need to renew
‘A medical examination report for a lorry or your licence, even if one entitlement remains
bus driving licence’ (D4) is not needed, but valid, by completing a D47 or D2 form. You
you must complete the health questions will also need to send a new D4 (unless the
on the form. previous D4 sent was within the last year).
Feedback 5
01 02 03 04 05 06
01. News and updates
International
Driving
Permits
On 1 February 2019, There are 3 versions of IDPs available You can find out if you need IDPs for
depending on the country you will be your journey – and if so which types –
DVLA became driving in, 1926, 1949 and 1968 at a by checking the latest information
responsible for issuing cost of £5.50 each. The 1926 and 1949 or from the Post Office.
versions are valid for 12 months, the 1968
IDPs for UK licence is valid for 3 years or until licence expiry
holders. We are whichever is earlier.
delivering this service Over 257,000 IDPs have been issued so
far, showing that people are preparing for
through 2,500 Post travel in the EU with IDPs should they
Office branches be required.
across the UK. Previously the AA and the RAC were
responsible for issuing IDPs and we’d like
to take this opportunity to thank them for
their support with the transfer.
Feedback 6
01 02 03 04 05 06
01. News and updates
Tachograph
update –
online service
On 12 March we launched our With applications taking around four Work is also being prepared for driver
online service for companies minutes to complete from start to finish it digital tachograph card online services In other news…
is much quicker than the previous paper which will be introduced before the end
to apply for their first company At the start of April there were
based application route. of March 2020.
digital tachograph cards. More problems affecting the newly issued
than 300 customers have already The next steps online New technology workshop digital tachograph cards.
used our quick and easy service We are pleased that replacement
Over the next few months we will The introduction of tachograph cards have now been issued and
to apply for their first company continue to develop and build additional online services is part of our service are working as expected.
digital tachograph card. transactions for this service. Firstly, we will transformation using new open landscape,
enable companies to renew their cards cloud technology. It is one of our first
online; at this point companies will also services to be built this way and makes it
see a new style renewal reminder. This easier for us to adapt the service to meet
will be followed by the service enabling changing customer expectations.
companies to add additional cards and to
https://www.gov.uk/
request replacements. At each stage we
apply-company-
will ask for customer feedback and use
tachograph-card
this to ensure the service is the best that
it can be.
Feedback 7
01 02 03 04 05 06
01. News and updates
New ‘register your
trailer to take
abroad’ service
goes live
On 25 February we This service allows you to register and Why we needed the service plate made for the trailer. The number
manage trailers. To create the best service plate must be displayed on the trailer
successfully launched possible we gathered lots of customer
We needed to make sure that we meet
and the registration certificate must be
the requirements of the UN 1968 Vienna
our new ‘register your insight from hauliers.
Convention on Road Traffic, which the
available to present to an authority abroad
on request.
trailer to take it abroad’ https://www.gov.uk/register-trailer-to- UK has ratified and is in force from
take-abroad 28 March 2019. Our stakeholders have been really
service. supportive, communicating key messages
After 28 March 2019 registration Trailers in the mandatory categories must
to their colleagues and providing useful
is mandatory for all commercial use be registered when travelling in countries
insight. We’ve worked hand in hand with
trailers travelling internationally with a that have ratified the Convention.
the Department for Transport, providing
gross weight of over 750kg and for
Once a trailer is registered through our input into the legislation linked to the
non-commercial use trailers that travel
new service, we will issue a secure trailer service. A big thank you to all!
internationally and have a gross weight
registration certificate by post and send an
over 3500kg.
email authorisation (valid for 5 days). This
includes authorisation to get a number
Feedback 8
01 02 03 04 05 06
01. News and updates
The new Register
a Vehicle (RaV)
service is live
The new RaV service, What began as the implementation of It has also provided greater flexibility, Industry Association (MCIA), National
new legislation to capture the ‘list price’ of making it easier to make changes to meet Caravan Council (NCC), Retail Motor
which has replaced some vehicles to calculate vehicle tax has the needs of industry, and set us on the Industry Federation (RMIF) and the
the old Automated ended with: road of transforming our vehicle services Society of Motor Manufacturers & Traders
• all new vehicles being registered for the future. (SMMT). Their frank discussions and
First Registration on a new IT platform feedback helped us to fully understand the
By May 2019, all vehicle manufacturers will
and Licensing (AFRL) • the introduction of Application have moved to the RaV service. Already over
needs of industry and develop the service
as we progressed.
service, is now live. Programme Interface (API) technology 1 million vehicles have been registered.
for DVLA and motor manufacturers There were a lot of unknowns, but the
The service is for to register vehicles
Over our 2½ year journey, every vehicle
collaborative effort by everyone has shown
manufacturer (big and small) told us what
motor manufacturers • a simple and intuitive web their requirements were, helped us to
how working together can deliver a new
and improved service for all.
and retailers. service designed to help smaller
manufacturers and retailers to
build and test the RaV service and gave
feedback at every stage. We at DVLA would like to say a big thank
register vehicles digitally. you to our motoring industry colleagues
The help and support we’ve had from
for your help and support.
motoring trade associations has been
invaluable. These include the Agricultural
Engineers Association (AEA), Motorcycle
Feedback 9
01 02 03 04 05 06
01. News and updates
Work for a company
and need vehicle
information?
We are making changes From 1 June 2019, we’ll replace the How the forms and guidance What you need to do if you use
current V888/2 with two new forms – notes will change the current V888/2 form
to the V888/2 form the V888/2A and V888/2B. The V888/2A
We’ve redesigned the forms and guidance If you use the V888/2 to request vehicle
‘Request by a company is for companies to request ‘keeper at
notes with these new features: information, from 1 June 2019 make
date of event’ (KADOE) information. The
for information about V888/2B is for companies who need to • there’s a new checklist on each form sure you:
for you to select the type of request • familiarise yourself with the new
a vehicle’. request any other data. The new forms
you need to submit V888/2A or V888/2B forms and use
will be available on the GOV.UK page
‘Request information about a vehicle • we’ve added evidence requirements them from that date (initially we will
or its registered keeper from DVLA’. under each checklist option and fields not reject any requests on the old
to input the required information V888/2 form but it’ll be obsolete
The requirements to meet reasonable from then)
cause and the process for submitting • we’ve streamlined guidance notes to
maximise space and provide clearer • read through the updated guidance
applications will not change.
instructions. ‘How we give people information
In early May we are putting a message from our vehicle record (MIS546)’,
on the V888/2 form page on GOV.UK. as it’ll tell you which form you need
Our Driver and Vehicle Record Enquiries to use.
processing team will also be letting customers
know about the change in advance. 10
Feedback01 02 03 04 05 06
01. News and updates
Clamping down
on vehicle tax
evasion
To raise awareness of our The campaign began at the start The campaign team also took a giant
enforcement activities and of 2019 and featured increased clamp to some of the locations, placing
on-the-road enforcement activity with it in city and town centres to generate
encourage compliance, we
media engagement, alongside paid publicity, public interest and reaction.
launched an advertising for regionalised advertising on radio,
campaign targeting 11 areas Bethan Beasley, DVLA’s Senior Leader
in print, poster sites, social media and
of Enforcement Partnerships, said:
of the UK where vehicle tax various websites.
“There really isn’t an excuse not to tax
evasion is above the national your vehicle in this day and age. It’s never “Around 10,000 vehicles were clamped
average. In 2018, around been easier for motorists – they can go during this campaign in these regions, but
464,000 enforcement actions, online, 24 hours a day to tax and if we’re not stopping there. We’ll be popping
ranging from fines to clamping, they’re not sure, they can check whether up across the country on the look-out
were undertaken in the their vehicle tax is up to date. They can for untaxed vehicles, and our message is
11 target locations. also check by asking Amazon’s Alexa the same wherever we go: don’t let your
or Google Home – all they need is their vehicle be next – tax it or lose it.”
vehicle registration number.
Feedback 1101 02 03 04 05 06
01. News and updates
The V5C Registration
Certificate has
changed
The V5C Registration Certificate New version V5Cs will be issued from • Our enforcements message has been • Signature boxes have been removed
has changed from 15 April 2019, 15 April 2019. The previous version will added to the front page to promote and replaced with declarations in red
still be in circulation and will still be valid. vehicle licensing compliance • Document reference number has been
we will be issuing a new version
of the V5C registration certificate We have changed our forms and guidance • The vehicle details have been added to each section as it improves
leaflets to reflect the new version of the V5C. rearranged to allow room for extra customer service and assists with the
(log book).
data fields. transformation to online services
Changes at a glance • We have simplified instructions • Perforations have been changed.
• The document reference number • Change of keeper and change of The new larger tear off portion is
has moved to the top and the words name or address sections have been highlighted in red and should be
’Don’t share, keep it safe’ have been separated to be more customer friendly used as instructed in each section.
added above it promoting security and • Customers are given the opportunity Let us know what you think via the
helping prevent online keeper fraud to supply contact details Corporate Services Team.
• A multi-coloured guidance section at • Section 6 (new keeper’s slip, green slip)
the bottom of the front page helping – name and address fields removed
direct customers to the correct to prevent the customer incorrectly
section of the form. returning it to the DVLA.
Feedback 1201 02 03 04 05 06 DVLA through the years Feedback 13
01 02 03 04 05 06
Hugh Evans
02. Meet the team Corporate Services Manager
DVLA
Corporate
Services Team
The DVLA Executive Team has set
up a dedicated Corporate Services
Team. Its role is to understand Nigel Rogers
Relationship
Alison Avo
Relationship
Alison
Kilbane-Griffiths
Christine Williams
Relationship
our corporate customers’ needs, Manager Manager Relationship
Manager
Manager Support
identify opportunities for service
improvements and evidence the
benefits that changes could bring.
Feedback 1401 02 03 04 05 06
03. DVLA by numbers We collect around We currently hold
We are a multi-award
£6 billion 48 million
in VED driver records
winning executive for the government and
agency of the 40 million
Department for vehicle records
£110 million
Transport (DfT) Personalised
Registrations
Last year our
contact centre
46.5 million
took
customers tax
We employ 14 million
their vehicle online 5,196 calls
full-time
Vehicle tax
evasion is at 1.8% equivalent staff 1Transactions
billion
Feedback 1501 02 03 04 05 06
04. Our partners and stakeholders
Who are the partners
and stakeholders
DVLA works with?
Charities > National Autistic Society Trade organisations > FLA: Finance and Leasing Association
> Nystagmus Network
> Age UK > ACFO: Association of Car Fleet > FTA: Freight Transport Association
> Parkinson’s UK Operators
> Alzheimers UK > MCIA: Motorcycle Industry Association
> Royal National Institute for the Blind
> Brain Tumour Charity > ADLV: Association for Driving Licence
> Scope Verification > MIB: Motor Insurers’ Bureau
> British Heart Foundation
> Sleep Apnoea Trust > NCC: National Caravan Council
> Diabetes UK > AEA: Agricultural Engineers Association
> Stroke Association
> Disabled Motoring UK > RHA: Road Haulage Association
> BIMTA: British Independent Motor
> Epilepsy Action Traders Association > RMIF: Retail Motor Industry Federation
> Epilepsy Society Individual organisations
> BVRLA: British Vehicle Rental and
> Headway > SMMT: Society of Motor Manufacturers
> The Automobile Association Leasing Association
and Traders
> International Glaucoma Association > IAM Roadsmart > CPT: Confederation of Passenger
> Macular Society > Motability Operations > SMTA: Scottish Motor Trade
Transport
> Multiple Sclerosis Society Association
> RAC
> Narcolepsy UK > Royal Automobile Club Foundation
Feedback 1601 02 03 04 05 06
05. Our user groups
What user
groups are DVLA
involved in?
Used Vehicle Industry Group Charities Forum First Registration User Group Having such discussions in an open
(UVIG) This forum meets every six months (FRUG) forum provides us with a useful means
Made up of representatives from the to discuss subjects relating to people with Provides a flexible communication channel of understanding the industry view on a
used vehicle industry including dealers, medical conditions that affect their ability between us and vehicle manufacturers particular topic.
trade associations and auction houses. to drive. DVLA gives updates on its Driver involved in the first registration of motor
The group discusses issues relating to Medical Services and involves members vehicles. The group covers the procedures
our services, policies and initiatives for in service development. It also provides and systems through which registrations
the used vehicle industry. The first a forum for discussing driver and vehicle are made.
meeting was January 2018. related topics. For example, how people
The group gives us the opportunity to
can maintain mobility should they need
make announcements and give progress
to give up their driving licence and
Fleet User Group (FLUG) updates about our plans for systems
driving assessments for people wanting
and procedures. In addition, the group
Industry representatives responsible to understand how their illness affects
allows us to report on recent operational
for fleet vehicles and trade bodies. their driving.
performance. Users are able to respond
The group meets quarterly to discuss
The membership comprises of national to our plans and put forward their own
our services for the fleet industry.
charities who represent customers views, either on planned developments or
affected by medical conditions that could on operational support and performance.
impact on their ability to drive.
Feedback 1701 02 03 04 05 06
06. Digital services
Our digital services
now available
> Add a driving licence check code > Electronic Vehicle Licensing (EVL) > View Driver Licence (VDL)
DVLA has a large
using your mobile phone Tax your vehicle (Direct Debit option View your own driving licence details:
number of successful Share your driving record (such as available) or tell us it is off the road entitlements, vehicles you can drive,
customer digital vehicles you can drive) with a car hire (Statutory Off Road Notification – SORN). penalties, disqualifications, tachograph
company or employer using your and CPC data where applicable.
services currently mobile phone.
> Online Enforcement Penalty (OEP)
> Vehicle Enquiry Screen (VES)
Pay a DVLA fine online.
online, these include: > Bulk Electronic Re-licensing
> Personalised Registration (PR)
Provides vehicle details including tax
Transactions (BERT) and MoT expiry, date of first registration
Retain a personalised registration number
> Access to Driver Data (ADD) For Fleet Operators to re-license large colour, engine size and more.
or assign it to a new vehicle online.
Real-time retrieval of driver entitlement, numbers of vehicles. > Vehicle Management (VM)
Tachograph and Certificate of > DVLA Personalised Registrations
> Certificate of Destruction (COD) Tell DVLA that you have sold or bought
Professional Competence (CPC) data Search for and purchase personalised
For Authorised Treatment Facilities your vehicle.
where applicable. registration numbers online.
to inform DVLA of the destruction of > View Vehicle Record (VVR)
a vehicle. > Register a Vehicle (RaV)
For fleet companies to view their whole
For motor manufacturers and retailers
> Check Driver Licence (CDL) fleet and drill down to individual vehicles
to register and licence new vehicles.
You can use this service to check to check tax and MoT status etc.
someone’s driving licence information. > Trailer Registration
Feedback
Register your trailer to take it abroad. 1801 02 03 04 05 06
06. Digital services
Service 2017/18 results Compared to
2016/17
DVLA’s Digital Licence Online Over 5m licences issued 4.8% increase Assign a registration
mark online
digital 800,000
Access to Driver Data Over 3.5m enquiries made 12.9% increase
View Driver Licence 18.4m enquiries made 16% increase Nearly
transactions
services EVL 33.3m transactions 1.1% increase
= 27% increase
at a glance
Dispose of a vehicle online Over 3m notifications 41% increase
Transfer a vehicle to another keeper online Over 1.3m transactions 77% increase
Acquire a vehicle from a trader online Over 1.5m transactions 81% increase
Assign a registration mark online Nearly 800,000 transactions 27% increase
Dispose of a
Aquire a vehicle Vehicle Enquiry Service 477m enquiries 25% decrease*
vehicle online
from a trader Online enforcement penalty payment £9.8m collected ** –
3 million
1.5 million
Over
Over
Direct Debit auto renewals (road tax) 7. 2m renewals 11.8% increase
notifications
= 81% increase Bulk electronic relicensing transactions
(for Fleets)
1.7m transactions 9% increase
= 41% increase
* New VES API accounted for 321 million enquires that would otherwise be done via VES
** New service for 2017/18
Feedback 1901 02 03 04 05 06
Feedback
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20A DVLA that works for you
by working with you
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