Electric CARS - Afterpay Touch
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
M A G A Z I N E
D E C E M B E R E D I T I O N
Get your 3 free Optus
.
Electric
CARS
Prepaid $2 SIMs inside
See inside for details
ove SIM Front Cover Dec 2016_V2.indd 1 25/11/2016 2:45:36 PM
4 NEW TEAR OUT POSTERS | CONFERENCE RECAP
Double
My Prepaid Ultimate
data
M A G A Z I N E
e d i t i o n t h i r t y
d e c e m b e r 2 016 - f e b r u a r y 2 017
with Prepaid
“ As more EVs take to the road in Australia, it’s
an opportunity for petrol stations to extend their
offerings. ” pp. 6
rock
New dance
6GB
love
share
Anytime data groove
3GB + 3GB bonus
show
laugh
2................................................................... Editor’s Note
on your first recharge
for new customers
snap
6....................................................................Electric Cars
more
12......UCB Conference / ALNA WA Awards for Excellence
28 day expiry
party
14........................................................................New POS
$
30 recharge
play
20...............................................Stock Order Information
smile
30................................................................Touch Notices
Activate a SIM and recharge before 05/02/17 Designer / Alexander McMillan Touchcorp Limited P: 1800 286 824
Writer / Karla Dondio ABN 51 091 258 650 F: +61 3 8640 0465
Marketing Executive / Claire Level 16, 380 La Trobe E: customer.service@touchcorp.com
Moorcroft Street, Melbourne, VIC W: www.touchcorp.com
ALL FOR USE IN AUSTRALIA WITHIN 28 DAYS. FAIR GO POLICY APPLIES.
Printer / Ellikon 3000
New customers who activate a SIM onto My Prepaid Ultimate and recharge $30+ from 31/10/16 until 05/02/17 will receive double the standard data inclusion on their first recharge only. Expires same time as recharge, unless data rollover applies. Excludes SIM swaps and
Postpaid to Prepaid customers. Limit once per customer. May take up to 24 hours to be applied. Not to be used in conjunction with any other data offer. OPT0442 / 1417678 (12/16)
Welcome to Edition 30 of
Magazine.
Welcome to the final Edition of Touch magazine for 2016.
What a year it has been!
Touch has been involved in an array of exciting product and retailer launches.
The addition of the EastLink, Roam and Roam Express toll roads have
had a positive impact on revenue and foot traffic in Touch enabled stores.
PRODUCT RELEASES
We’re proud to have toll payments covered across the East Coast. We are
committed to continuing to add valuable new products to keep customers
coming back to your store in 2017!
In this edition, our resident writer Karla brings us up to speed on electric
cars, and what they mean for the petrol and convenience landscape moving
New Product Releases
forward – a very interesting read! The following products are now available in Officeworks
Description Denomination Barcode
We cover off the recent UCB Conference, along with the Australian Lottery & Best Spas $50 $50.00 0-076750-17602-9
Newsagents’ Association WA Awards for Excellence. Best Spas $100 $100.00 0-076750-17726-2
Remember to ensure you display our new POS range prominently in your
store so customers can see what’s available. Our new look POS covers telco, Price Change
CityLink trip pass pricing is as follows for the first quarter of 2017
gifting, gaming and tolling. Keep in mind, fishing licences are also available in
Description Denomination Barcode
Victoria and New South Wales!
CityLink Car 24-Hour Pass $17.19 9332104000633
CityLink LCV 24-Hour Pass $27.51 9332104000640
Thank you for your support in 2016. We’re looking forward to providing a great CityLink HCV 24-Hour Pass $32.67 9332104000657
service to you once again in 2017. All the best to you and your families for a CityLink Motorcycle 24-Hour Pass $8.57 9332104021874
wonderful Festive Season and a safe and happy New Year! CityLink Car Tulla Pass $6.12 9332104000695
CityLink LCV Tulla Pass $9.79 9332104000701
CityLink Motorcycle Tulla Pass $3.03 9332104021881
CityLink Car Weekend Pass $17.19 9332104000718
CityLink LCV Weekend Pass $27.51 9332104000725
CityLink Motorcycle Weekend Pass $8.57 9332104021898
M A G A Z I N E
My Prepaid Ultimate My Prepaid Ultimate
Supercharge Unlimited
your data international
calls
Bonus data on your first $30+ recharge
for new customers before 05/02/17
$ 30 $ 40 $ 50 Standard calls to 10 selected countries
= = =
6GB
3GB + 3GB bonus Anytime
12GB
6GB + 6GB bonus Anytime
17GB
8.5GB + 8.5GB bonus Anytime
data on your first recharge. data on your first recharge. data on your first recharge.
New customers only. New customers only. New customers only.
Unlimited talk & text
to standard national numbers
Continuous data rollover
up to 15GB
12GB
Stream music data free
on selected streaming apps Anytime
Extras Credit data
for international calls, roaming and premium services
6GB + 6GB bonus on your first
$
5 included on
$30 recharge
$
10 included on
$40 recharge
$
15 included on
$50 recharge recharge for new customers
Bonus data offer ends 05/02/17
Unlimited standard international calls
to 10 selected countries Unlimited talk & text
to standard national numbers
$ 40 Recharge
Activate and recharge today Activate a SIM and recharge today
ALL FOR USE IN AUSTRALIA. FAIR GO POLICY APPLIES. STREAM MUSIC UP TO 512KBPS.
My Prepaid Ultimate: Bonus data: New customers who activate a SIM onto My Prepaid Ultimate and recharge $30+ from 31/10/16 until 05/02/17 will receive double the standard data inclusion on their first recharge only. Expires same time as recharge, unless data rollover applies.
Excludes SIM swaps and Postpaid to Prepaid customers. Limit once per customer. May take up to 24 hours to be applied. Not to be used in conjunction with any other data offer. Extras Credit: Expires in 28 days or on next recharge, whichever is earlier. Data Rollover up to 15GB: Recharge ALL FOR USE IN AUSTRALIA WITHIN 28 DAYS. FAIR GO POLICY APPLIES.
before expiry. Unlimited Standard International Calls: Available with $40+ recharges on My Prepaid Ultimate. Excludes premium services & video calls. Countries are China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK and USA. Calls to other countries Unlimited Standard International Calls: Available with $40+ recharges on My Prepaid Ultimate. Excludes premium services and video calls. Countries are China, Hong Kong, India, Japan, Malaysia,
are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. Music Offer: Ends 16/07/17. Available on Google Play Music, iHeartRadio, Pandora & Spotify apps only. Streaming services subject to change at any time. Downloads, video & non-music content incur New Zealand, Singapore, South Korea, UK and USA. Calls to other countries are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. Bonus Data Offer: New customers who
data charges. Requires data balance or MyCredit. Full terms at optus.com.au/prepaidmusic Coverage: Check coverage at optus.com.au/coverage OPT0299 / 1340585 (11/16) activate a SIM onto My Prepaid Ultimate and recharge $30+ from 31/10/16 until 05/02/17 will receive double the standard data inclusion on their first recharge only. Expires same time as recharge,
unless data rollover applies. Excludes SIM swaps and Postpaid to Prepaid customers. Limit once per customer. May take up to 24 hours to be applied. Not to be used in conjunction with any other
data offer. OPT0297 / 1340578 (11/16)
OPT0297_1340578_International offer poster A1P_841x594mmW_R0_FA.indd 1 20/09/2016 9:52 AM
E lectric
CARS by karla dondio
B ack in the early noughties, Cameron Diaz waxed
lyrical about the environmental benefits of driving
a hybrid – a vehicle that combines a fuel combustion
engine with an electric motor. Other celebrities
chimed in on cue and it seemed that hybrid cars were
definitively the next best thing. But while celebrity
endorsements should be taken with a grain of salt,
Diaz might have been onto something. When Silicon
Valley start up, Tesla, launched into the marketplace
with its sole Electric Vehicle (EV) in 2008,
it marked a shift in the motor car industry.
It’s taken a while to catch on, but
people are starting to pay some
attention to the humble EV.
History of Electric Vehicles. savings on the Ford assembly line. An EV by
comparison was twice the cost, and battery “ It’s taken a while to catch on, but people
Like most technological innovations, the EV technology hadn’t improved much over the
shares a languid history of breakthroughs
and failures. While rudimentary EV models,
years. In the 1920s, with cheaper gas prices
and better transport infrastructure, gasoline
are starting to pay some attention
such as a small locomotive and carriage, were
engineered in the early 1800s, it wasn’t until
run vehicles gave people the rare opportunity
to travel beyond their local environment. EVs, to the humble EV. ”
1890 that William Morrison created the first meanwhile, faded into obscurity.
functional EV which could travel up to 14 miles
per hour. Such was its success that, in the late In the 60s, an increase in pollution saw the
modern cabin and noiseless driving, was its Countries leading the charge with Electric
1800s, New York City (NYC) boasted a fleet US government sanction research into EVs
ability to travel up to 250 miles on one charge Vehicles.
of electric taxis. It’s difficult to fathom today along with a new hybrid model. The Arab
– a breakthrough in battery technology. It was
that by 1900 EVs comprised up to a third of the Oil Embargo in the 70s, which resulted in gas
released a few years later with a hefty price tag The countries where EVs are having the greatest
cars on the road in NYC, alongside steam and shortages, ignited further interest. At the time,
of between US$100,000 - $120,000 and sold just impact are the US, China, the Netherlands,
gasoline fueled vehicles. Victor Wouk pioneered a prototype for the
2,4 00 units. Nearly a decade on, Tesla has seen Norway, the UK, Japan, Germany and France.
first hybrid car and, despite it demonstrating
an upswing in sales of 48% for the first quarter Aside from the US and Japanese markets, all
The popularity of the EV was attributed to the low emissions and improved fuel economy,
in 2016 for its Model S and Model X. But if the have continued to demonstrate a growth in
fact that it wasn’t plagued by the issues of the the project was shut down by the EPA due to
276,000 pre-orders for the Model 3 (due out in sales with China recently passing the US to
day. For example, gasoline run vehicles had practical challenges. The EV was still slow,
2017) is anything to go by, EVs might just begin become the dominant market. The uptake of
to be started by a hand crank, which proved capable of just 45 miles per hour, and needed to
to edge out of a niche market. EVs in these countries has been attributed to
dangerous if the engine kicked back. This type be recharged every 40 miles. It simply couldn’t
the prevalence of charging stations as well as
of car was also notorious for its difficult gear compete with gasoline and petrol fueled
Wider market adoption, however, is dependent government incentives and subsidiaries. The
changes as well as being loud and malodorous. vehicles.
on battery power among other factors. In Guardian newspaper reported in May this year,
On the other hand, the future seemed so bright
August this year Tesla announced its battery that charging stations (public and private) in
for EVs that Thomas Edison and Henry Ford It wasn’t until the Toyota Prius hybrid was
upgrade that will enable its Model S to travel Japan now outnumber petrol stations according
combined their engineering talents to explore released in Japan in 1997, with a reported
315 miles before having to recharge. An to a recent Nissan survey. The survey also
the technology further. In a twist of fate, it was 18,000 sold in the first year, that EVs made any
unprecedented improvement. Meanwhile, an predicts that the same will occur in the UK by
Ford’s 1908 Model T gasoline run vehicle that kind of mark. It took another nine years for
Israeli start up, StoreDot, is hard at work trying 2020. In Manhattan, there are now three times
saw the motor car industry move in another Tesla Motors to reveal its Tesla Roadster, a sole
to get charge times down to just five minutes. more Tesla charging stations than traditional gas
direction. The Model T was touted as the first EV with zero emissions, to industry applause.
Watch this space. outlets.
affordable car due to improvements and cost It’s standout feature, aside from its sleek,
8 9
Australia slow to adopt Electric Vehicles. The impact of Electric Vehicle adoption on
petrol stations.
It’s estimated that around 500 Tesla EVs are on
our roads today, with hybrids proving more A recent report in the US predicted that gasoline
“ Experts are advising
popular. In 2014, Toyota had sold 50,000 hybrids demand will drop by 20% by 2035. A similar
in Australia with its most popular model, the percentage has been forecast for Australia with traditional fueling
Toyota Corolla, launched in a hybrid model just petrol still being the dominant player in 2030.
this year. Still, Australia isn’t exactly coming to
the party. Factors such as range anxiety, battery
Hybrids are predicted to rise to 24.2% uptake and
sole EVs to just 15.9%. In a nutshell, EV adoption stations to evolve their
unreliability and a lack of government incentives isn’t going to reach critical mass any time soon.
have been attributed to our slow adoption
(comparatively speaking).
Nonetheless, experts are still advising traditional
fueling stations to evolve their current business current business model
model to make way for EVs.
Nonetheless, Tesla sees a bright future for
Australia and has opened three stores here “Industry experts are advising gas station owners
to make way for EVs ”
with three supercharging stations – one in to install the wiring that will be needed for EV
Melbourne and two in Sydney – with plans to chargers now as part of routine upgrades, even
extend along the East Coast. Meanwhile, smaller if the chargers themselves don’t get installed
entities are getting on board with Moreland until later … The current business model for gas
Council in Melbourne featuring three charging stations will undergo a sea change … the gas
stations and the Arts Centre offering two for station of the future will look radically different.
its patrons. Last year, the forward thinking It will be more like a restaurant or highway rest
RAC in Western Australia launched its Electric stop than a convenience store. It will focus on
Highway, with fast chargers dotted along the more inviting interiors where customers can relax
highway from Perth to Augusta. The charging while their cars recharge. It will sell a selection of
stations are said to charge most EVs within thirty higher priced products like high end coffee and
minutes. Getting in on the act, Queensland prepared foods.” www.washingtonpost.com.
currently has 57 charging stations with plans
to launch a super highway between Cairns and Electric Vehicles pose new opportunities for
Brisbane next year. An informal report by Tesla, petrol stations.
ClimateWorks Australia and a number of other
key stakeholders was recently lodged with the As more EVs take to the road in Australia, it’s
Federal Government to drum up support and an opportunity for petrol stations to extend their
incentives for purchasing EVs. offerings, especially those located in metropolitan
areas where early adoption is more likely. While
As the technology behind EVs evolves more implementing infrastructure to support EVs is a
rapidly, the benefits of driving an EV outweigh starting point, petrol stations need to consider
the negatives. Overall, drivers will derive cost how they can capitalise on people stopping
savings because charging is cheap, boast lower longer. For example, by expanding on food
emissions if utilising clean energy, have less offerings, such as a greater range of hot food and
maintenance without a combustion engine and drinks like barista coffee, people could be enticed
revel in the sheer joy of driving a noiseless car. to spend more instore. Likewise, if EV customers
One criticism of EVs that persists is that their are offered a comfortable area to eat their meals
production cycle and batteries are harmful to with free Wifi to catch up on the news/social
the environment. Reports claim that, while media, a new customer will be engendered to
the production of EVs produces slightly more loyalty. To expand the offering further, petrol
emissions than traditional cars, they still emit stations should also consider providing a wider
half of the pollutants of gasoline or petrol fueled range of bill payments, even parcel collection,
vehicles overall. to offer a one-stop-shop for EV customers while
they wait for their car to charge.
10 11
Retailer Conferences
retailer conferences
The 500 guests enjoyed fantastic hospitality throughout the event, with the
UCB Conference famous Gala Awards Dinner a standout. The theme superheroes and villains
theme made for an entertaining evening, during which the leaders in each
Touch was pleased to be a part of the 2016 UCB Conference in category were awarded. We would like to extend out congratulations to all
October, as a partner of UCB. The four-day event held on the of the winners!
Gold Coast allowed retailers and suppliers to come together
and build relationships, share ideas and explore opportunities.
Retailers were able to take advantage of great deals as well Australian Lottery & Newsagents’
as informative business speakers including Darren Park - CEO, UCB and Member of AACS Association WA Awards for Excellence
Board, Brett Barclay – Program Director, Shopper Tracker, Kevin Azzopardi - Business
Development Manager Food, UCB, Peter Switzer – Finance and Economic Commentator,
Touch was invited to attend the Australian
Tim O’Toole – Beechworth Bakery and Steven Bradbury - Olympic gold medallist.
Lottery & Newsagents’ Association WA Awards for Excellence in November.
The event was a huge success, with unprecedented attendance. More
than 300 newsagents, lottery retailers and key industry partners took part
in the spectacular event, designed to celebrate and recognize the best
Newsagents in the industry.
The awards recognised suppliers, retailers as well as individual employees.
Touch was pleased to be asked to present the Supplier of the Year Award.
Congratulations to all of the winners!
Supplier of the Year Winner – Hallmark Cards. Left to right: David Warbrick, Jacqui King, Claire Moorcroft
(Touchcorp), Paul Hasler, and Rose McKenzie
12 13
NEW
GIFT CARDS SOLD HERE
POINT OF SALE
On the following pages you’ll find some exciting new POS to
tear out and display in your store. This POS has been designed
to support the sales of telco, gifting, gaming and tolling
products in your store
Replace your existing POS with this fresh, new POS.
Displaying the included POS prominently in your store will help
increase your e-Services product sales.
Creating an in-store destination is key to increasing your sales.
Check out our range below!
GAMING ACCESS SOLD HERE
GIFT CARDS SOLD HERE
RECHARGE HERE WITH
TOP-UP YOUR ACCOUNT,
OR BUY A PASS HERE
RECHARGE HERE WITH
GAMING ACCESS SOLD HERE TOP-UP YOUR ACCOUNT, OR BUY A PASS HERE
stock order system information
STOCK ORDER SYSTEM
You can order Telstra and Boost SIM stock direct from your terminal with your order being
delivered direct to your store!
Out of SIMs and need more ASAP? No worries, within a few clicks you’ll be able to order Telstra
HOW TO PLACE AN ORDER: and Boost SIMs.
The below product packs are available:
Description Order Quantity Order Cost Order Cost RRP Product Product
STEPS DISPLAYED ON SCREEN (ex GST) (inc GST) Includes Image
TOUCH SIM card -
Telstra $2 SIM Starter Kit - Trio SIM 10 $0.00 $0.00 $2.00
Select TELCO no credit
1. TELCO
TELCO SIM card -
Telstra $2 SIM Starter Kit - Trio SIM - Data 10 $0.00 $0.00 $2.00
no credit
1. PREPAID MOBILE
Select STOCK ORDERING
2. CALLING CARDS
3. INTERNET
4. STOCK ORDERING
SIM card -
Telstra $30 SIM Starter Kit - Trio SIM 7 $133.64 $147.00 $30.00
$30 credit
STOCK ORDER
Select PREPAID SIMS
1. PREPAID SIMS SIM card -
no credit
Boost $2 SIM Starter Kit - Multi-fit SIM 10 $0.00 $0.00 $2.00
PREPAID MOBILE
1. TELSTRA
Select the brand you want
2. OPTUS
3. LYCAMOBILE SIM card -
Boost $2 SIM Starter Kit - Nano SIM 10 $0.00 $0.00 $2.00
4. LEBARA no credit
STOCK ORDER
Select PRODUCT ENQUIRY SIM card -
1. PRODUCT ENQUIRY Boost $20 SIM Starter Kit - Trio SIM 7 $98.00 $127.30 $20.00
$20 credit
A voucher will print with the product details of the pack you have ordered. Follow the onscreen prompts to complete your order. You will be prompted to
confirm payment. Simply press "Cash" but note that you do not need to place cash in your register as we will debit your account. You’ll find Telstra and Boost under the ‘Stock Ordering’ menu.
Go to: Telco > Stock Ordering > Telstra
20 21stock order system information
ORDER YOUR
FIXTURES TODAY!
Description APN Order Cost Margin Create an eye-catching product display and get product into
your customers hands. Touch has a range of display stands to
Lycamobile Micro Duo $2 Sim 5060172541607 $0.00 100%
micro
Prepaid
SIM card
standard
$2
RRP
nano
$0 credit on this SIM
Register online and receive up to
help you sell: SIM cards and gift cards.
25 x Retail SIM pack
$5 FREE Credit
$2.50 FREE Credit after your 1st recharge
$2.50 FREE Credit after your 2nd recharge
Visit www.lycamobile.com.au
LM_Australia_NEW_Large_SIMPACK_Front.indd 4 20-10-2014 15:37:04
Prepaid
SIM card
Lycamobile Trio SIM Pack Retailer - $2
micro standard
5060172541904 $0.00 100% $2
RRP
$0 credit on this SIM
Register online and receive up to
25 x Retail SIM Pack
$5 FREE Credit
$2.50 FREE Credit after your 1st recharge
$2.50 FREE Credit after your 2nd recharge
Visit www.lycamobile.com.au
LM_Australia_NEW_Large_SIMPACK_Front.indd 1 21-08-2014 15:26:30
Lebara Mobile
Level 6, 61 Lavender Street
Milsons Point NSW 2061
Date
Order Form
Retailer Name
Retailer Address
Please provide full
address (P.O. Boxes
not accepted)
Product Product Description QTY RRP Discount
Simply call 126 122 from your Lebara Mobile.
and conditions which are available at lebara.com.au. Need to contact us?
By opening this SIM pack you are accepting our full, up to date terms
Important
• Your quick reference guide
• Your Lebara Mobile SIM card
This pack contains:
Pre-paid SIM
$2 RRP 5 15
Standard Micro Nano
Simply call 126 122 from your Lebara Mobile.
$2.00 FREE
and conditions which are available at lebara.com.au. Need to contact us?
By opening this SIM pack you are accepting our full, up to date terms
Important
• Your quick reference guide
Pre-paid
STARTER PACK
• Your Lebara Mobile SIM card
10 20
This pack contains:
Starter Pack
International calls from
0c
Pre-paid SIM
Standard Micro Nano
WINNER
2016 Simply call 126 122 from your Lebara Mobile.
and conditions which are available at lebara.com.au. Need to contact us?
By opening this SIM pack you are accepting our full, up to date terms
5 15
Important
Pre-paid
Low cost National and International Calls
$10 RRP
• Your quick reference guide
Starter Pack
• Your Lebara Mobile SIM card
lebara.com.au
This pack contains:
Full terms and conditions at lebara.com.au
$10.00 50%
International calls from
0c
STARTER PACK 10 20
Counter Stand (4 sides) Clip Strip
Pre-paid SIM
Standard Micro Nano
WINNER
2016
Low cost National and International Calls
Pre-paid
lebara.com.au
$110 inc GST & delivery $20 inc GST & delivery
Starter Pack
Full terms and conditions at lebara.com.au
International calls from
0c
$29.90 RRP 5 15
$29.90 50%
WINNER
2016
Low cost National and International Calls
Full terms and conditions at lebara.com.au lebara.com.au
STARTER PACK 10 20 (16 hooks) (5 hooks)
Email the form to natsales@lebara.com (with the online banking confirmation or deposit slip for orders including $10 or Free Standing Unit (2 sides)
$29.90 starter pack) $270 inc GST & delivery
Next day delivery within regional NSW & ACT for orders recieved before 12 noon. For QLD, WA and SA, delivery within two
business days for orders received by 12 noon (AEST)
(30 hooks)
ANZ
BSB 012405
A/C 836915892
Account name Vodafone Hutchison Pty Ltd
PLEASE VISIT THE eSERVICES PORTAL ON THE TOUCH
WEBSITE AND ORDER YOUR STANDS TODAY!
www.touchcorp.com
22RECHARGE MARGIN & SIM STARTER KIT INFORMATION
The table below covers how margins work across telco products; it also
includes information on how to increase these margins.
HOW TO INCREASE YOUR RECHARGE MARGIN
Margins may be 4%, 6% or 8%, based on your average monthly N/A N/A N/A N/A
shipment target OR activation target reached over the 6 month
review period.
Your margin rate will be 3% if you do not reach the minimum
average monthly target of one “shipment” or one “activation” in
the review period.
Contact Optus Prepaid Services for more details.
$2 SIM shipments are not included in the purchase target.
STANDARD SIM STARTER KIT DESCRIPTIONS
Telstra $2 Multi Starter Kit - Boost $2 Multi Starter Kit - Standard Optus $2 SIM Pack Lycamobile Micro Duo $2 SIM Lebara $2 amaysim $2 Hello Mobile $2 SIM Pack*
Standard and Micro and Micro Merchant Margin: 100% SIM Starter Kit SIM Pack Merchant Margin: 100%
Telstra $2 Nano Starter kit Boost $2 Nano Starter kit Optus $10 SIM Pack Merchant Margin: 100% Merchant Margin: 100%
Merchant Margin: 100% Merchant Margin: 100% Hello Mobile $10, $30
Lycamobile Nano $2 SIM
Optus $30 SIM Pack Lebara $10 Starter Kit
Merchant Margin: 100%
Telstra $30 Starter Kit Boost $40 Multi Starter Kit - Standard SIM Starter Kit Merchant Margin: 10%
and Micro
Telstra $30 Multi Starter Kit - Boost $40 Nano Starter kit
Standard and Micro
Telstra $30 iPad Starter Kit Prepaid mobile handsets
Telstra $30 Nano Starter kit
*Max. quantity of 1st order is 30 pieces.
HOW TO ORDER SIM STOCK
Order via the distributor information below. Please contact Optus Prepaid Services via the details below. Order via the distributor
Select retailers can also order a range of SIMs and handsets information below.
via the SOS.
Order via your Touch enabled device: 3. Select PREPAID SIMS and then select the brand you wish to order.
1. Enter your USER ID if required and press ENTER / OK. 4. Select PACK ENQUIRY. A voucher will print out displaying available SIM packs.
2. Select TELCO and then STOCK ORDERING. 5. Select the SIM pack you wish to order and follow prompts to confirm.
DISTRIBUTOR INFORMATION
TRAVELEX: 1300 881 525 Optus Prepaid Services on 1300 30 79 79 Lebara Mobile: 1300 126 122 amaysim Retail Support: Tel.Pacific Retailer Support:
PRE-PAID PARTNERS: 1300 773 777 1300 922 312 1300 855 020
www.prepaidservices.com.au Pendulum Logistics: email retail@amaysim.com.au
C DIRECT: 1300 785 506
24 25THE VAS EFTPOS NAVIGATION FLOW
Please refer to the navigation flow below for a comprehensive guide on how to
locate the full suite of VAS on your EFTPOS device*.
26
30 27
31TUCO008_TouchMagazine_CityLinkad_outlines_Dis01_nh.indd 1 4/11/2015 12:35 pm
touch notices
Please contact the Touch Customer Service team
NOTICES
on the same day to arrange a refund or reversal.
NEWS LIMITED OR WA NEWS
Please contact the Touch Customer Service team
on the same day to arrange a refund or reversal. REMINDERS
Please remember to check the expiry
REFUNDS TELSTRA 2G NETWORK
dates on your physical gift cards, and
remove and discard any old stock,
and re-order new stock using the
Below is an overview of popular products and what can/cannot be refunded As a result of Telstra ceasing the operation of Blackhawk and Incomm order forms
across the Touch eServices product suite. its 2G network on 1st December 2016, some available in the e-Services Portal on the
merchants were sent new sim cards to enable Touch website.
their Touch terminal to continue to operate.
TELCO (PIN based products e.g. mobile be refunded (unless faulty). In the instance of a If you are experiencing any issues with your EastLink payments are no longer
phone recharge) faulty card, please contact the Touch Customer Touch terminal, please contact our Customer available at Australia Post outlets.
Service team. Service team who would be happy to assist Anyone trying to make a payment at
Retailers who have an Integrated POS system. you. Australia Post will be directed to their
Please contact the Touch Customer Service team GIFT/GAMING – GIFT VOUCHERS (PIN ON local newsagent, United Petroleum
to arrange a manual refund. The details for our RECEIPT PRODUCTS) or 7-Eleven store. This message has
Customer Service team can be found on the been communicated through eDM’s
following page. Retailers who have an Integrated POS system. to EastLink customers as well as
Pin on Receipt products can be refunded on electronic signage and billboards along
Digicel products cannot be refunded on your some POS types. Please access the Touch menu EastLink. We have A1 EastLink posters
POS. Please contact the Touch Customer Service then select ‘Admin’ followed by ‘Refunds’ and available free of charge, for display
team who will arrange a manual refund. follow the prompts. in your store. Display these to ensure
your customers know they can make
Retailers using Touch via a bank terminal Retailers using Touch via a bank terminal EastLink payments in your store! If
(CBA, ANZ, St. George or Suncorp) or a Touch (CBA, ANZ, St. George or Suncorp) or a Touch you would like a free A1 poster, please
terminal. terminal. email marketing@touchcorp.com.
The following products can be refunded
directly on your terminal: Telstra, Boost, Optus, Pin on Receipt products can be refunded on
Amaysim, Lebara, Lycamobile, Virgin Mobile some POS types. Please select ‘Admin’ followed
and Aggregato. by ‘Refunds’ and follow the prompts.
Please access the Touch menu then select
‘Admin’ followed by ‘Refunds’ and follow the
PAYSAFE CARD
TOUCH CUSTOMER SERVICE
prompts. Paysafe card has a no refund policy. A refund
should only be offered if you are sure the
Digicel products cannot be refunded on your
customer hasn’t used the card. All refund requests Our friendly Customer Service team is available to assist you, 24
are sent to Paysafe to verify if the voucher has
device. Please contact the Touch Customer been used. If a voucher has been used, no refund hours a day, 7 days a week.
Service team who will arrange a manual refund. will be offered by Paysafe or Touch.
GIFT/GAMING – PHYSICAL CARDS TOLLING PRODUCTS
Email: customer.service@touchcorp.com
Phone: 1800 286 824
The following applies to all merchants, The following applies to the below toll roads:
regardless of how they connect with Touch VIC: CityLink (Transurban) and EastLink When contacting the team, please be sure to have your business name,
(Connect East)
ANY physical gift card that needs to be swiped, NSW: Roam and Roam Express Touch Business ID, and the relevant transaction information.
QLD: go via
scanned or the number manually entered cannot
30 31My Prepaid Long Expiry
more data
Low cost and unlimited
international international
talk & text
calls to standard numbers in 10 countries °
with no flagfall
Bangladesh China India Indonesia Lebanon
5¢/min 3¢/min 4¢/min 11¢/min Mobile 30¢/min
Malaysia
4¢/min
Philippines
20¢/min
South Korea
5¢/min
Thailand
3¢/min
Vietnam
12¢/min 3GB 7GB 7GB
For a list of all countries and rates, visit optus.com.au/prepaidint with an additional 300 mins
to 22 more countries °
when you recharge $10
Activate a SIM and recharge before 02/04/17 ° Unlimited international talk & text to standard numbers in
300 international minutes to 22 countries, see amaysim.com.au/international-calls
ALL FOR USE IN AUSTRALIA. FAIR GO POLICY APPLIES. All for use in Oz. Additional data is 7.2c/MB or $9.90/1GB. Personal use only. T&Cs and Fair Go Policy apply.
Customers who recharge $10 on My Prepaid Long Expiry by 2 April 2017 will get 186 days expiry. $10 recharge value is not available after 2 April 2017. International
rates are for standard calls to mobiles and landlines, except Lebanon which are for standard calls to mobiles only. General: All calls are charged in one minute
increments and rounded up to the nearest minute. YES03615 (11/16)
YES03615 $10 Recharge Long Expiry International Tactical A4P v1.indd 1 4/11/2016 10:49 am
Need more POS or $2 SIM packs? Order at retail@amaysim.com.au or call 1300 922 312Unlimited standard
national talk, text
and MMS
5GB of data
National Plan
Now up to
$29.90
250
Standard call minutes
/30 days
no lock-in
contract
to selected countries
Visit
lebara.com.au
Not for commercial or resale purposes. For use in Australia. Lebara National plan $29.90 includes for 30 days; unlimited standard national talk, text & MMS (including 13, 1300 and 1800 numbers but excluding Pivotel); up to 250 international
minutes using $5 plan credit; 5GB data. Data sessions rounded to the nearest KB. Once data inclusion is exhausted, you will need to purchase a data pack or use main balance to continue using data. Unused data and plan credit expires after
30 days. 1GB = 1024MB. See www.lebara.com.au/30-day-plans for specific rates to international destinations and other terms and conditions. Lebara reserves the right to amend or withdraw any plan inclusions, promotional offers and/or
pricing by giving at least 7 days’ notice on our website.You can also read
