FAQ U Mobile's Cash Back For a Year Reload Campaign 10 May 2021 - 9 August 2021 - Bank Islam Malaysia Berhad
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U Mobile’s Cash Back For a Year Reload Campaign 10 May 2021 – 9 August 2021 FAQ
FAQ (page 1)
No Question Answer
1. Where can I get more information about You can log on to www.u.com.my/1yearcashback to get more information
this Contest? about this Contest.
2. When is the reload promotion period? This promo runs from the 10 May 2021 – 9 August 2021.
3. What are the participating retailers for Please refer to our participating retailers as below:
this promotion? No Categories Retailers No Categories Retailers
1 Petromart Shell 6 Banks Alliance Bank
Petronas AmBank
Petron/Esso Mobil Agro Bank
Caltex Bank Islam
BHP CIMB
2 Hypermart/Supermarket Mydin Hong Leong Bank
Giant Bank Muamalat
Aeon Bank Rakyat
Econsave Kuwait Finance House
Tesco BSN
Village Grocer Maybank
AEON Big Public Bank
Cold Storage RHB
G-Express UOB
Mercato 7 Pharmacies Cosway
3 Convenient Store/Mart 7-Eleven Watson's
myNews.com Guardian
KK Supermart Caring
99 Speed Mart BIG Pharmacy
Family Mart 8 E-Wallets/Online Touch N' Go
TF Value WeChat Pay
Antop(Hospimart) GoPayz
D'Mart Lazada
Happy Mart Shopee
4 Others Ayamas Boost
Popular Bookstores U Mobile's web portal
Pernama U Mobile's mobile app
Mr D.I.Y. 9 ALL terminal merchants E-Pay
POS Malaysia MobilityOne
MPH Razer 1
5 Kiosk PayQuikFAQ (Page 2)
No Question Answer
4. What are the To participate in this Contest, you must
requirements to I. purchase and perform a successful U Mobile Prepaid Reload transaction of a minimum of RM30
participate in this (“Reload”) via participating retailers (“Retailers”) which include but not be limited to the Retailers listed in
Contest? the Table below and to subscribe to any of U Mobile Prepaid plans (GT30, UMI36, UMI26, UMI50, UMI38,
UMI30, UMI20, GX38, GX30, GX12) via MyUMobile App, or UMB *118*1*1#; or
II. purchase to any U Mobile Prepaid plans (GT30, UMI36, UMI50, UMI30, GX38, GX30) via online channels
of the following Retailers i.e Maybank, Bank Muamalat, RHB Bank, Bank Rakyat, Public Bank, Ambank
GoPayz, Lazada, Boost and Shopee
Transaction Date & Time Date & Time (Prepaid plan) Remarks
Example on how(Reload)
to be qualified to participate for the Campaign:
Transaction 1 Reload RM 30 on Subscribe GX 12 on 12/05/2021 Qualified
11/05/2021
Transaction 2 Reload RM 12 on Subscribe GX 12 on 12/05/2021 Not Qualified
11/05/2021
Reason: Reload less than RM30
Transaction 3 Reload RM 12 on Do not subscribe prepaid plan Not Qualified
11/05/2021
Reason: Do not subscribe prepaid plan
Transaction 4 Reload RM 30 on Subscribe EPIKKK Video3 on Not Qualified
11/05/2021 12/05/2021
Reason: Do not subscribe to any GT, GX & UMI
plan. EPIKKK is an add on plan
Transaction 5 Reload RM 50 on Subscribe UMI 50 on 10/06/2021 Not Qualified to win Month 1 prizes.
11/05/2021
Reason: Do not subscribe plan within the
stated campaign period (refer to Question 6)
Transaction 6 No Reload Subscribe UMI 36 on 12/05/2021 Qualified
1
via Online Channel (Maybank MAE)FAQ (page 3)
No Question Answer
5. What are the prizes that I can win? A total of 23,000 daily prizes and 30 monthly prizes will be given out throughout the
Campaign Period as set out below:
Prizes & Winners Selection
RM 5 cashback (“Cashback”) 250 pax/ day
Daily Cashback will be credited to the winners’
Total Winners: 23,000
U Mobile prepaid account
RM 200 cashback (“Monthly Cashback”) 10 pax/ month
Monthly Cashback will be credited to the
winners’ GoPayz account for 12
Monthly
consecutive months. Monthly winners Total Winners: 30
must have a registered GoPayz account
to be entitled to win the prize
6. How do I win daily prizes and what is A total of 250 winners will be selected on daily basis for each 100th successful
the winners’ selection criteria? transaction based on the Table below. The daily prizes will be fulfilled on monthly basis
Campaign Total Qualified
Month Selection Criteria
Period Winners
Every 100th Successful Transaction
10 May 2021 –
Month 1 7750 For example: 100th, 200th, 300th
9 June 2021
and so forth
th
Every 100 Successful Transaction
10 June 2021 –
Month 2 7500 For example: 100th, 200th, 300th
9 July 2021
and so forth
Every 100th Successful Transaction
10 July 2021 –
Month 3 7750 For example: 100th, 200th, 300th
9 August 2021
and so forth 1FAQ (page 4)
No Question Answer
7. How do I win daily prizes? U Mobile will notify the daily winners of their entitlement to receive the Cashback via SMS. The
Cashback amount will be credited to winners’ Prepaid account (with the same MSISDN used to
perform the transactions). U Mobile will only perform one attempt to credit the Cashback
amount to winners’ prepaid account. If such attempt fails due to any reasons whatsoever, the
Cashback amount will be forfeited.
8. How do I win Monthly prizes? The top 10 participants with the highest total accumulated value of the successful transaction
will be shortlisted as monthly winners. Monthly prize winners will be notified via phone call from
a U Mobile representative. The prizes may be given out as follows:
(A) The winner is required to download and register GoPayz app and open a GoPayz
account under the winner’s MSSDIN and NRIC/ Passport number (the U Mobile Prepaid MSSIDN
which is used to perform the transactions) if the winners do not have a valid GoPayz account.
The winner must ensure that both U Mobile Prepaid account and GoPayz account are registered
under the same U Mobile Prepaid MSSIDN and NRIC/ passport number to win the monthly prize.
The winner is given a maximum of 2 days p to download GoPayz App upon receiving a phone call
from U Mobile’s representative, failing which the prize will be forfeited.
(B) If the winner already has a GoPayz account, the winner must still ensure that both
U Mobile Prepaid account and GoPayz account are registered under the same U Mobile Prepaid
MSISDN and NRIC/passport number in order to win the monthly prize. However, if otherwise, U
Mobile reserves the right at its sole discretion whether to award the prizes upon necessary
verification on the winners
1FAQ (page 5)
No Question Answer
9. Do I need to provide any supporting document on The winners are required to provide via email to U Mobile a screenshot of the
GoPayz apps registration & verification? winner’s, GoPayz User Profile as a proof of the winner’s GoPayz account (showing
clearly the U Mobile Prepaid MSSIDN and NRIC/ Passport number), for verification
purposes. Failure to provide the required details will result in the forfeiture of the
prizes
10. If I purchase a top up but I don’t perform the top up No, you must perform a successful top up to qualify for this Contest.
on my phone, am I still qualified?
11. If I top up through other channels, e.g. Handphone No, Handphone dealers are not part of the participating channels for this Contest.
dealers, am I qualified? Please refer to the outlets list to see all the participating channels.
12. Can I exchange the prize for other products? The prizes are given on an "As is" basis and are not transferable or exchangeable
for cash, in full or in part. U Mobile makes no warranties, expressed or implied, on
the quality, merchantability or fitness for a particular purpose, of the prizes. U
Mobile reserves the right to substitute the prizes with another prize or item of
similar value at any time without prior notice.
13 Will I be notified personally if I am a winner? Yes, Daily winner will be notified via SMS while Monthly winners will be notified via
phone call from a U Mobile’s representative and subsequently be announced
through U Mobile’s Contest website.
14 Can I win more than one prize? Each participant is entitled to win one (1) monthly prize throughout the campaign.
For the daily prizes, each participant is entitled to win up to maximum ten (10)
daily prizes each month.
Daily winner is qualified to win for the monthly prizes
15 Who should I contact for more details on this You may call our Customer Service Centre Hotline at 018-3881318 or dial 1318
promotion? from your U Mobile number. Besides that, you may send Facebook messenger to
our customer service too. 1You can also read
