FORWARD A LOOK - DECEMBER 2020 - Rectangle Health
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A LOOK
FORWARD
What Executives Wish
for America And the World In 2021
DECEMBER 2020
What Executives Wish for America And the World In 2021
06 ACI Worldwide 42 FIS 78 Kount 114 Spreedly
Innovation Will Accelerate The Digital Engaging Customers Wherever They May Be Doing Whatever It Takes To Protect Partners Importance Of Health And Safety (Along With
Economy In 2021 Royal Cole, senior vice president, And Customers From Digital Fraud Payments Flexibility And Optimization)
Debbie Guerra, executive vice president head of FI payments Brad Wiskirchen, CEO Justin Benson, CEO
of merchant payments and payments
intelligence solutions
46 FISPAN 82 NCR 118 Tango Card
Embedded Banking Will Position Businesses Financial Institutions Will Need To Continue Innovations Through Uncertainty
10 Alacriti To Thrive Post-Pandemic Innovating Nat Salvione, chief commercial officer
2021: A Bright Future For Payments Lisa Shields, founder and CEO Doug Brown, senior vice president and general
Manish Gurukula, CEO manager, NCR Digital Banking
122 Ternio
50 Flywire How COVID-19 Accelerated
14 Blackhawk Network I Wish For Embedded Payments To Become 86 NorthLane The Adoption Of Digital Payments
2020: Better Connected Through Reflection Ubiquitous In 2021 Let’s Keep The Spirit Of Innovation In The Cryptocurrency Space
And Focus Ryan Frere, executive vice president Seth Brennan, CEO Daniel Gouldman, CEO
Talbott Roche, CEO and general manager, B2B
90 Omni 126 The Clearing House
18 Brighterion 54 GeoGuard Balanced Approach To Ensure Zero Margin 2021 Innovation Goal: Better Payments For All
Mastercard: Building An Inclusive Economy Forget Space — 2021 Is A Digital Odyssey Between Politics And Technologies Russ Waterhouse, executive vice president,
Sudhir Jha, Mastercard senior vice president David Briggs, founder and CEO Angélica León, chief strategy officer product development and strategy
and head of Brighterion
58 GIACT 94 PAAY 130 Transcard
It’s Time To Fight Back Here’s To (Buyer And Seller) Unity In 2021
22 Citcon Melissa Townsley-Solis, head of GIACT
2021: The Year Of Small Business
Chris Fuller, president
Payments Can Be The ‘Digital Glue’ Yitz Mendlowitz, founder and CEO
For Retailers
Chuck Huang, founder and CEO 62 i2c 98 Pollante 134 Vindicia
Embracing Connectedness The Payments Industry Cannot Be Accelerating Subscription Growth
And Unpredictability In The New Normal
26 Citi Amir Wain, founder and CEO
Complacent About Supporting
Sharath Dorbala, CEO
How 2020’s Challenges Have Highlighted Small Businesses
The World’s Resilience Jonathan Hughes, co-founder and CEO,
Manish Kohli, global head of payments 66 Ingo Money Pollinate Horizons
138 Western Union
and receivables Banks And FinTechs, Together At Last Western Union: Global citizens are the hope
Drew Edwards, CEO 102 PSCU for the future
30 CSI Accelerated Digital-First Strategy Hikmet Ersek, President, CEO and Director
Payments: Getting Back To Normal 70 Jazzcash Drives Priorities For 2021
Is Not Good Enough Why We Need To Make 2021 Chuck Fagan, president and CEO
The Year Of Digital Financial Inclusion 142 WEX
David Disque, president
2021 Industry Outlook: Accelerating Change
In Developing Markets 106 Rectangle Health In B2B Payments
Sergi Herrero, co-CEO at VEON A Bridge To Recovery And Revenue
34 Cybersource With Healthcare Payment Tools
Jay Dearborn, president, corporate payments
Technology And Collaboration Will Be Key
74 J.P. Morgan Dominick Colabella, CEO
In 2021
Rapid Digitization And A New Focus 146 Worldpay from FIS
Carleigh Jaques, general manager for
On ESG Considerations Are Now Part Of 110 Scalefast 2021 Is The Year Of Recovery
Cybersource and Authorize.Net
How The Global Trade Industry Functions A New World Order: Our Hopes For The And Realignment
Natasha Condon, global head of core trade Global Economy And eCommerce Industry Jim Johnson, head of Worldpay from FIS
38 Elan Olivier Schott, co-founder and
2021: The Positive Impact Of Payments chief product officer
Matt Carpenter, senior vice president,
market director, Elan Financial Services
It started with a simple premise. PYMNTS asked a cross-section of business dynamics that will define the there’s an old school way of looking at
the companies we work with to give us their take on their wishes for year. A few themes stood out from the current digital payments landscape.
the world as we approach 2021. In addition, we wanted to know how the companies and executives that But these responses indicate that
these companies and executives were planning for a new era when submitted responses to our request. the legacy world of financial services
businesses and the economy start to bounce back. The first was the move from digital will move closer to the new school
transformation to digital acceleration. of FinTechs and APIs during 2021.
Companies are not going to be And the world of exclusive access to
satisfied with the progress made during financial products will meet the new
2020’s digital transformation. They world of inclusion. Readers will learn
Lest anyone think the responses were the overall economic picture from will continue to push the issue, taking about the technologies that make
predictable and safe, think again. What looking a lot worse than it did. As one accelerated business models like buy companies hopeful in 2021, but they
we heard from this group was inspiring, executive writing for this project put now, pay later into the new year, and will also be surprised to see more
hopeful and promising. It’s not just the it, 2020 represented “innovation under doubling down on innovations that will intangible elements. Some words that
potential end of the pandemic that adversity.” serve the consumer’s wish to keep appear often in this collection: agility,
created this output. It was the sum their hands off everything from cards opportunity, resilience, adaptability and
total of a year that was part tragic, part It’s almost impossible not to look to packages. yes, unpredictability. All of these will be
dramatic and all exceptional as the back at 2020 when considering 2021, essential ingredients in continuing to
digital-first economy galloped toward and every company has its story to The second trend that stood out from connect to consumers to commerce
its fulfillment and arguably saved tell. But the project was about the these responses is collaboration. Yes and each other in the new year.
© 2020 PYMNTS.com All Rights Reserved
Rectangle Health
A BRIDGE
TO RECOVERY
AND REVENUE
WITH HEALTHCARE
PAYMENT TOOLS
DOMINICK COLABELLA
CEO
F
irst and foremost, it is my wish that the Rectangle
Health family across America enjoys a healthy and
prosperous 2021. This includes our clients and their
patients, as well as my team and their dependents.
As part of the very industry on the frontline of the pandemic,
DOMINICK
I continue to witness healthcare professionals responding to
incredible challenges with perseverance and fortitude. For the
past 27 years, Rectangle Health has supported the healthcare
COLABELLA
industry, and is committed to helping them emerge through
this crisis stronger than ever.
© 2020 PYMNTS.com All Rights Reserved 106 © 2020 PYMNTS.com All Rights Reserved 107
Dominick Colabella Rectangle Health
This past year, we’ve seen healthcare and recurring methods — as early Rectangle Health educates practices 2020. I truly believe that my wish
quickly execute massive change in the patient journey as possible on the capabilities of our technology for a safe and prosperous 2021
in the areas of practice safety and can achieve these positive results. that both address patient payment for the healthcare industry — and
protocols, a striking contrast for The patient-centric healthcare shift and billing pain points, and also all Americans — can be a reality.
an industry that has historically is well underway, and by providing provide streamlined, contactless It will take tried-and-true hard
been challenged to implement new patients with flexible options to payment features that speed up the work, assisted by leading-edge
processes and systemic changes. pay, whether at the point of care or time in which the office receives technology to push through and
Practices may have adopted new after business hours have ended, payment. By giving the patient more come out stronger than ever. In our
technology out of necessity, but it providers meet their preferences ways to pay, practices encourage market, widespread adoption of new
is my wish that they fully embrace while increasing the rate at which more timely payments and an payment methods, remaining intact
the changes and benefits that they get paid for treatment. improved patient experience. Aligning after the pandemic, paves the way
accompany this technology in 2021. to a contemporary consumerism for practices to continue to adapt
As a result of adopting this change, As a healthcare-focused technology model is key to improved patient innovative technology that enhances
healthcare practices will continue company, Rectangle Health is satisfaction, and that satisfaction is the provider and patient relationship.
to recognize the benefits from new, acutely aware of the concerns of crucial to retaining current patients Rectangle Health, through its practice
contactless payment processes the organization. Throughout our and attracting new ones. management interface and digital
by seeing significant increases in company’s history, we have not only payment tools, will continue to
administrative efficiency, bottom-line answered client demand, but have The new year is a critical time for support healthcare organizations to
numbers and patient satisfaction. also anticipated the technology that practices to position themselves recover and thrive.
practices will need in order to grow, to rebound from the challenges of
Healthcare practices that offer and that will continue to be our
flexible and convenient types of mission in 2021.
payment — including contactless
W H A T E X E C U T I V E S W I S H F O R A M E R I C A A N D T H E W O R L D I N 2 0 2 1
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