Future of Work JANUARY 2019 - An

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Future of Work JANUARY 2019 - An
JANUARY 2019

               Future of Work
               An introduction

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Future of Work JANUARY 2019 - An
ITALIAN FIRM ACTIVATION

               What is the Future of Work?

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of Work JANUARY 2019 - An
The future is already here, it just isn’t equally distributed

                                                                                                     TECHNOLOGY

                                                                                                     INDIVIDUALS
                  RATE OF CHANGE

                                                                                                     BUSINESSES

                                                                                                     PUBLIC POLICY

                                   1970S                     1980S   1990S   2000S   2010S   TODAY

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of Work JANUARY 2019 - An
We analyse three dimensions of disruption…

            In exploring the future,
            we analysethree deeply
            integrated dimensions of                                                                      Work
                                                                                        What is the work, and what work can be
            any workforce                                                               completed through the implementation
            transformation                                                                  of cognitive and automation?

                                                                         Workforce                                         Workplace
                                                                  Who can do the work and how can                 Where can the work get done and
                                                                  we enable alternative talent models            how can we maximise collaboration,
                                                                  in addition to full time, traditional          productivity, and consistency across
                                                                             employment?                             the workforce experience?

Copyright © 2018 Deloitte Development LLC. All rights reserved.
                                                                                                                   Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of Work JANUARY 2019 - An
Seven strategic questions…

                             1. WHAT is your future digital strategy? What forces are driving change? What are the work (outputs)
                                required?

                             2. WHAT work can be done by smart machines, robots, and human-machine teams?

                             3. WHO can do the work?

                             4. WHERE can the work be done?

                              5. HOW does the future of work and workforce influence organization design and behavior?

                              6. HOW does the future of work change leadership and management requirements?

                               7. HOW does the future of work change skills, talent models and programs?

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of Work JANUARY 2019 - An
What do we need to start thinking about?

                  How work is delivered                                How business is                 How people                 How work is enabled
                                                                         organised                   experience work

                                                                                                   Understanding our talent as
                     A workforce that is                                                           well as we understand our      Architecting an organisation
                                                                    Networks of teams that
                     augmented by machines and                                                     customers to build an          that leads the way by
                                                                    maximise flexibility and
                     powered by new models of                                                      employee centric experience    disrupting in the market,
                                                                    innovation over hierarchy
                     talent                                                                        of work                        instead of being disrupted
                                                                    Reinventing the way our jobs
                     Redrawing the boundaries of                                                   Redesigning the purpose of     Reinventing the traditional
                                                                    are designed, harnessing the
                     our organisations, delivering                                                 an office space with digital   role of HR through thinking
                                                                    capabilities that make us
                     through an ecosystem of                                                       tools to enable people to      in new ways and re-directing
                                                                    uniquely human
                     connected entities                                                            work when, where and how       services to the experts
                                                                                                   they want

                                                                  …to take advantage of the opportunities the Future of Work presents

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of Work JANUARY 2019 - An
Future of work

               How work is delivered…

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Future of Work JANUARY 2019 - An
Disruption as usual…

                           WORK                                                                                                                                                    TECHNOLOGY

                                                                                                               Automation
                                                       Change in nature                                          of work                                           Technology
                                                         of the career                             How can I re-profile my workforce to                           is everywhere
                                             How do I adapt my business                                reflect the future of work?                       How do I create a business that
                                            model to accommodate new ways                                                                               is relevant in the new digital age?
                                                      of working?
                                                                                                    How do I harness the power
                                                                                                        of insight to drive
                                                                                                          performance?

                                                                            Explosion of                                                           AI &
                                                                          contingent work                                                        Cognitive
                                                                  How do I adapt to a world where the         Tsunami of              How do I harness the power of
                                                                   skills I need no longer want to be            data                 cognitive computing within my
                                                                               employed?                                                      business model?

                                                                                                              Diversity &
                                                                                                          generational change
                                                                                                 How do I adapt my organisation to be a
                                                                                                   place where people want to work?
                                                            PEOPLE
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Future of Work JANUARY 2019 - An
The future world of work…

                                                       Employees

                                                                                                Employees

                                                                                       Joint Ventures

                                                                                    Contractors
                                             TRANSFORM             Organisation                         DISRUPTED
                                                                                  Freelancers

                                                                                        Crowd

                                                                                                   Robots

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Future of Work JANUARY 2019 - An
Planning for more than just people…

                 As part of Deloitte’s HC Trends report 2018, 37% of this year’s survey respondents expected growth in the use of contractors,
                                               33% in the use of freelancers, and 28% in the use of gig workers

                      Linking strategy & work                       Profiling the impact on the                   Realising benefits of new
                                                                            organisation                                  workforce
                  What work do I need to transform my               How do I decide between what I could do     What is the financial and economic benefit
                 workforce and survive and thrive given our         and what I should do in terms of moving       associated with adopting the future
                                  vision?                          to a new organisational model of working?              workforce blueprint?

                                                                                  Physical
                                                                                 Proximity

                                                                                     Work-
                                                                                     forces

                                                                  Automation Level            Talent Category

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We have built a work architecture to describe all work together…

                 Future of Talent optimisation (FOTO) takes an analytical approach to understanding the impact of the future of work

                         Work architecture                         Work describing roles                 Organisational wide                 Aggregated work output
                                                                                                            work profile
                            Assessment

                            Problem solving

                            Production

                            Communication

                            Supervision

                 From the component parts of work…                …we can show groups of activities    …which can be used to describe the      …and target where work can be
                                                                       that represent roles…          work across occupations and business   transformed across an organisation.
                                                                                                                    units…

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Disruptors to leverage Future of Work opportunities…

                                                                                          WORKER
                                                                        2               Who can do the work?

                                                                        Technological advancements enabling new models for
                                                                        interaction between companies and different worker/talent
                                                                        types (e.g. employees, gig workers, contractors, crowds)

                                                                                   2    Talent Category

                                              WO R K                                                                                          WO R K P L AC E
                  1            What work can be done by robots?                                                                 3             Where is the work done?

                 Increasing automation, cognitive and AI technologies                                                          Rethinking combinations of where work can be done and
                                                                                                                               how workplaces support productivity

                                               Automation Level   1                                                                  3    Physical Proximity

                                                                                              Future work options

                                                                                              Current work options

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Delivering changes to the workforce…

                  Deloitte worked with a large financial institution to define their workforce strategy and create a workforce composition plan to
                                                improve performance, market position, and to ensure future success

                       Business issues                             Approach                                     Impact
                         The client had significant challenges     Our approach focused on 3 main                The following benefits were realised by
                         where they wanted us to focus             workstreams                                   the client
                                Mandated an FTE reduction by            FOTO methodology                               Understand size and scale of
                                the Board                                                                              potential disruption
                                What work will they be                  Capability assessment                          Modelling the workforce impact
                                completing in the future                                                               over 3-5 years

                                What will be the external               Workforce design choices                       Workforce Strategy and
                                impacts on the business                                                                composition plan

                           WORKFORCE COMPOSITION                         GREENHOUSE LABS                                  WORKFORCE MIX

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Future of work

               How work is organised…

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How work is organised…
               The Adaptable Organization (AO) is a fundamental shift in management philosophy. AO enables
               large organisations to operate with a start-up mindset and drive modern people practices that enable
               agility through empowered networks of teams.

                                                                    87%                                                        only 11%
                                                                                                           feel confident in their ability
                                                                    believe digital will disrupt                           to get it right
                                                                    their industry, but

                                                      only 6%                                                                   50% are
                                                      are highly agile today                               in the middle of reorganising
                                                                                                                  how they work, but…

                                                     70% need                     87% do not                        92% of organizations
                                                     an entirely new talent       have the right leaders            are not correctly structured to
                                                     base                                                           operate in this new environment

                  AO prepares organizations for the future of work and unforeseen changes in the environment.
Copyright © 2019 Deloitte Development LLC. All rights reserved.
Adaptable Organisations are viewed through 5 layers…

                      THE                                             THE                                   THE                           THE                           THE
                   ECOSYSTEM                                      ORGANIZATION                             TEAM                         LEADER                       INDIVIDUAL

                How the work environment                          How work is                    How work is DELIVERED           How work is MANAGED               How work is
                OPERATES                                          ORGANIZED                                                      and LED                           EXECUTED

                Adaptable organizations exist                     …they organize capabilities    … they enable high performing   …leaders are inclusive            …and they unlock resilient
                in Purpose Driven                                 away from deep hierarchy and   teams by adopting connected     orchestrators versus              individuals through
                ecosystems with defined                           silos towards a network of     ways of working and an          technical task masters in         adaptive talent programs
                customer focused missions                         multi-disciplinary             adaptable culture               order to unlock the full          to enable how people want to
                                                                  organizations                                                  potential of diverse skill-sets   learn, grow and develop

Copyright © 2019 Deloitte Development LLC. All rights reserved.
How adaptable is your organisation?

                     Rather than imposing on people how they should work, the Adaptable Organisation organises itself around people’s
                      natural work and communication patterns. Where on the scale of the behavioural traits does your organisation sit?

                                                         Stable Organisation                    Adaptable Organisation

                                 Profit-driven                                                                           Purpose-driven

                                 Internal-focused                                                          Customer-focused ecosystem

                                 Hierarchal structure                                                          Flexible network of teams

                                 Siloed, bureaucratic interactions                                   Collaboration and agile governance

                                 One-size-fits-all talent management                                   Individualized talent engagement

                                 Resistance to change                                                Change and learning are continuous

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Marrying the visible and the invisible to drive adaptable health…

                     Before today, no single tool existed that provided a comprehensive diagnosis of our clients organizational health. In
                      today’s world of complex and ambiguous problems, AONA allows us to combine tools covering formal structure
                      analysis, network analysis, work complexity and customer mission alignment for a complete examination of an
                                                                 organization’s adaptive health

                                          X-Ray                                       MRI                                           Brainscan
                Traditional process of scanning only help us           Current techniques consider things like      Network analysis goes beyond the surface of the
               understand formal organizational relationships.    relationship of performance and tenure with the   formal network to understand how information
                                                                                    org structure.                   flows, and how people actually work together.

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AONAs innovation in adaptability metrics…

                  Organisational Network Analysis sheds light on valuable diagnostic information. But, we are taking it further. As part
                                  of the organisational assessment, four new metrics have been created to assist AONA

                 How different are the formal                           What parts of the                      How much effort are people                        How ready is the
                   and informal networks?                           organization would benefit                  expending to engage with                     organization to become an
                                                                      from organizing cross-                    the individuals they need                    Adaptable Organization?
                                                                           functionally?                      today or in future scenarios?

                   1. Structure to Network                         2. Cross-Functional Identifier                     3. Effort Analyzer                        4. Adaptable Readiness
                          Comparer
                   This metric quantifies the difference          This metric compares formal and informal    This metric examines how much effort it        Structure is only part of the adaptable
                between an individual’s team members in              networks to understand what extent       takes for an employee to reach the people       story. This measure creates hunches
                     an org chart and their informal               someone needs to collaborate to do their     they need in order to do their job, both   around who is ready (or pre-disposed) for
               collaborators. It is a good indication of the                        job.                         currently and in possible scenarios.       working in an adaptable/network based
                    type of work they should be doing.                                                                                                                    environment.

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of work

               How work is experienced…

Copyright © 2019 Deloitte Development LLC. All rights reserved.
How work is experienced…

                                                                         Technology has become pivotal to
                                                                         everyday life except in our

                 The world has
                                                                         workplaces…

                                                                         What work is, organisations are and

                 changed
                                                                         how we want to fit them into our lives is
                                                                         no longer the same…

                                                                         The opportunity to differentiate who
                                                                         you are, win in the war for talent and
                                                                         drive productivity through great
                                                                         experiences is here…

               We’re redefining the enterprise                    It is time to work the way You Live
Copyright © 2019 Deloitte Development LLC. All rights reserved.
Employee Experience (EX) brings and drives customer and business benefits…

                      EX covers all interactions between an employee and the organisation encompassing the physical, digital and organisational
                                                                         work environment

                                                                  Employees are your first customers
                   Interactions between employees and the organisation influence the levels of service workers provide to customers. We
                    can help you Define, Imagine and Deliver a plan around the shared moments that matter across your organisation to
                                                            positively impact business results

                                     Productivity                         Customer Satisfaction                          Revenue Growth Rate

                                           25%                                         2x                                                       2.3x

                 Companies in the top quartile of employee         Double the Customer Satisfaction reflected in      Organisations with highly engaged
                  experience are 25% more profitable than          the net promoter score in companies able to       employees experience a 3-year revenue
                    competitors in the bottom quartile 1             build seamless and innovative employee        growth rate 2.3 times greater than average
                                                                                  experiences1                         (20.1% growth vs. 8.9% growth)2

                                                                                                                              1 Building   Business Value with Employee Experience, MIT Cisr Research Briefing, Vol. 17, No. 6 (2017)
Copyright © 2019 Deloitte Development LLC. All rights reserved.                                                                                                                        2 2017 Deloitte Global Human Capital Trends
The best organisations have an integrated approach to EX…

                                                           User Centered Co-creation                                                                          Technology Enablement

                                                                                           People                                        Technology
                                                                                    Empowering and                                           Transforming the
                                                                                         inspiring the                                       tools needed to
                                                                                  workforce to create                                        deliver & run these
                                                                                    more value at the                                        experiences
                                                                                 heart of the business
                                                                                                                                                                              Collaborative Working
                                Culture, Leadership and Ways of
                                            Working                                                           Customer
                                                                                                             Experience

                                                                                                                                                                           Works for the whole workforce
                                        Well-being at work

                                                                                                                  Space
                                                                                                          Creating the right space at
                                                                                                         the right time for the right
                                                                                                         purpose, with the flexibility
                                                                                                              to adapt quickly.
                                                       Flexible Working                                                                                        Real Estate & Facilities Strategy

Copyright © 2019 Deloitte Development LLC. All rights reserved.                                             Purpose and EVP
Where are you on the journey?

                                                                                                                                         We permeate our
                                                                                                                                          values at every
                                                                                                                                      touchpoint of EX and
                                                                                                                  We’ve connected       are recognized as a
                                                                                                                   EX to business      great place to work
                                                                                                                 goals, measure and
                                                                                                                     continually
                                                                                        We collaborate and co-
                                                                                                                       improve
                                                                                           design with our
                                                                                        employees and business
                                                               We understand our           to improve EX
                                                             employee segments and
           We have a clear                                    their respective needs,
         purpose and culture                                 and we are focussed on
                                                            improving the overall EX

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Our roadmap for crafting the employee experience

                  Our employee experience approach is grounded in our observations and assessment of the current employee experience
                 and delivers a vision of the future, an actionable roadmap and a governance model to create a sustainable framework for
                                                                  continuous improvement

                                                                                                                        Define Priority
                                                                                                           3
                                                                                                                          Personas
                                                                                                                                                                                     Develop governance, data
                                            1        Scan the Organization                                 Create personas for critical employee                             5
                                                                                                                                                                                       strategy & roadmap
                                                                                                           segments
                                            Review the organization and                                                                                                       Outline the plan to operationalize and sustain the
                                            existing data                                                                                                                     envisioned employee experience

                                                                                                                                                       Develop journey maps with
                                                                                                                                                   4
                                                                                                                                                         Moments that Matter
                                                                             2            Set the Vision
                                                                                                                                              Depict current and future state experiences using
                                                                                                                                              Moments That Matter
                                                                             Align leadership behind the desired
                                                                             employee experience

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Future of work

               How work is enabled…

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The world is changing and the future is arriving now

                               The Future of                                              The Future of the                                   The Future of
                                Enterprise                                                  Workforce                                  How Work Gets Done

                                                                  …disruptive forces are driving how we live and how we work, creating an imperative for new solutions

Copyright © 2019 Deloitte Development LLC. All rights reserved.
The Future of
                                                                          The world is changing and the future is arriving now
             Enterprise

                                                                           What’s happening?                     What does it mean for your organization?

                                                                           Tsunami of data1

                                                                             9x     more in the
                                                                                    last 2 years

                                                                          Average company lifespan of S&P         Gain competitive   Disrupt or be    Invest to benefit the
                                                                                                                  advantage with      disrupted      workforce and society
                                                                          500 companies is only 15 years2
                                                                                                                  hyper-connected
                                                                                                                      insights
                                                                            5              10               15

                                                                          People worldwide trust business
                                                                          more than government3
                                                                                               Business
                                                                             Government
   Sources:
   1 https://www-01.ibm.com/software/data/bigdata/what-is-big-data.html
   2 Professor Richard Foster from Yale University
   3 Edelman Report

Copyright © 2019 Deloitte Development LLC. All rights reserved.
The Future of
                                                                            The world is changing and the future is arriving now
             Workforce

                                                                             What’s happening?                     What does it mean for your organization?
                                                                            Careers are 50+ years long1

                                                                            10              25                50

                                                                           Millennials are more than                Access talent from    Cultivate diversity and   Foster workforce
                                                                                                                                          inclusion for strength     experience and
                                                                           50% of workers2                          the full workforce:
                                                                                                                                           through varied ideas        rewards for
                                                                                                                      employees, gig,
                                                                                                                    crowd, automation        and perspectives        productivity &
                                                                                                                                                                         growth
                                                                             Half-life of skills is only 2 – 5.5
                                                                                           years4
 Sources:
 1 Annual Global Millennial Study,
 https://www2.Deloitte.com/uk/en/pages/about-Deloitte-
                                                                             2                               5.5
 uk/articles/millennial-survey.html
 2 https://www.newscientist.com/article/mg23130810-800-the-
 100year-life-how-should-we-fund-our-lengthening-lives/
 7 Intuit 2020 Report: Twenty Trends that will Shape the next Decade
 https://http-
 download.intuit.com/http.intuit/CMO/intuit/futureofsmallbusiness/intuit
                                                                           By 2020    40%     of workforce will
                                                                                              be contingent3
 _2020_report.pdf
 4
 https://www2.deloitte.com/content/dam/Deloitte/global/Documents/H
 umanCapital/dttl-hc-english-opentalenteconomy.pdf

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The Future of
                                                                  The world is changing and the future is arriving now
  How work gets
      done

                                                                   What’s happening?                      What does it mean for your organization?

                                                                  Technology is everywhere…

                                                                            smartphones       2
                                                                    6bn+
                                                                            in 20201
                                                                                                          Reimagine work with Drive agility through        Reinvent the
                                                                                                                digital       teams leading teams       workplace – physical
                                                                                                                                                          and virtual – to
                                                                                                                                                       innovate and simplify

                                                                    61%                   2 trillion
                                                                                     in business value2

                                                                  redesigning jobs with2
                                                                                                                    Humans and Robots        It’s no longer just
                                                                                                                      must become           about efficiency, it’s
                                                                                                                       co-workers           about changing how
                                                                                 New                                                           work gets done
  Sources:
  1 https://www.cnbc.com/2017/01/17/6-billion-smartphones-will-
  be-in-circulation-in-2020-ihs-report.html
                                                                       AI      business    Robotics
  2 Global Human Capital Trends 2018
                                                                                models

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What does this mean for HR?

                               The Future of                              The Future of the                                        The Future of
                                Enterprise                                   Workforce                                    How Work Gets Done

                                  Sense the community and shift to       Curate an inclusive workforce with            Reimagine the work across the
                                  become a social enterprise             non-traditional talent                        enterprise and in HR with
                                                                                                                       digitalization and automation

                                  Drive innovation and agility through   Orchestrate the workforce experience
                                  workforce development                  to invigorate teaming and                     Leap to a fit-for-purpose HR
                                                                         productivity                                  Operating Model to suit the enterprise

                                  Extend the enterprise with a
                                  partnership ecosystem                  Forecast future capabilities and enable       Advance the workplace to enable
                                                                         continuous learning                           workforce collaboration

                                                                                   HR must take the lead for enterprises to reimagine the future – today

Copyright © 2019 Deloitte Development LLC. All rights reserved.
What is the Future of HR?

                         ENABLERS                                          Integrated Systems UNIFIED ENGAGEMENT PLATFORM
                         Advanced Technology                                       Usability PRODUCTIVITY

                         LENS                                             Work Redistribution EXPONENTIAL HR PROFESSIONAL
                         High-Impact HR Operating                        Compliance & Control TRUST & EMPOWERMENT
                         Model

                         FOCUS                                         Center-Driven Solutions HUMAN-CENTERED SOLUTIONS
                         HR Customer Centricity                   HR Program & Process Design VALUE CREATION INITIATIVES

                                                                            Transformation to SUSTAINED PERFORMANCE
                         MIND-SET
                         Digital Traits and Behaviors                    Doing Digital Things BEING DIGITAL

Copyright © 2019 Deloitte Development LLC. All rights reserved.
What is the Future of HR?

                                                                                               Apps & PaaS Solutions
                                                                                                                                         Dynamic Skill          Changing Nature and
                         ENABLERS                                    Democratized Data and     Internet of    Social / Mobile            Requirements           Typology of Work
                         Advanced Technology                           Real-Time Advanced        Things
                                                                       Workforce Analytics
                                                                                                                                            Fluid               Iterative
                                                                  Unified Engagement
                                                                             Platform                                                                                 Intentional
                                                                                                                                                      Agility         Collaboration and
                                                                         Robotic Process
                         LENS                                                Automation
                                                                                                                                                                      constant disruption
                         High-Impact HR Operating                        Cognitive
                                                                                                                                                                    Fail Fast but Learn Faster
                         Model                                               & AI
                                                                                                                                                                   Continuous
                                                                            Digital Reality
                                                                           (Augmented and
                                                                                                                                Future                             Innovation

                                                                                   Virtual)                                     of HR
                         FOCUS
                         HR Customer Centricity                                                                                                                    Empowerment
                                                                             Continuous
                                                                                  Work
                                                                            Reimagining                                                                  Brand
                                                                                                                                                                                Business
                                                                                                                                                                                Value-Creation
                         MIND-SET                                          Workforce            Networks of                                         Satisfaction
                         Digital Traits and Behaviors                      Experience           Agile Teams
                                                                                                                                          Experience
                                                                                                                                                                     Workforce-Centered
                                                                                                                                                  Engagement
                                                                                                                                     Personalization                 Design
                                                                                              External Ecosystem

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Shift to the Future of HR for Business Outcomes…

                                                                    The Future of                   The Future of the                         The Future of
                                                                     Enterprise                         Workforce                    How Work Gets Done

                                                                  Win in the market and community…
                         ENABLERS                                                                       …reshaping culture and behavior to act with agility & collaboration
                         Advanced Technology

                                                                  Delight the enterprise’s customers…
                         LENS                                                                           …accessing, curating, and engaging an innovative workforce
                         High-Impact HR Operating Model

                         FOCUS                                    Empower leaders and workgroups…
                         HR Customer Centricity                                                         ...reimagining work across roles in and outside HR

                         MIND-SET                                 Maximize the workforce’s potential…
                         Digital Traits and Behaviors                                                   …gaining advantage through cognitive and digital automation

Copyright © 2019 Deloitte Development LLC. All rights reserved.
There is no single path to driving value through HR…

                 Your route will be unique to
                 your journey
                                                                              See                          Think                            Do
                 In today’s disruptive world,
                 it may be the path less                          Sense                           Aspire                         Create
                 traveled that leads you to                       Understand trends and           Envision the future that       Apply human-centered design
                 the ultimate destination                         disruptors; uncover             solves for the needs,          and product mind-set to
                                                                  opportunities informed by       motivations, and drivers of    deliver solutions that enable
                                                                  your where the enterprise       the workforce and enterprise   your future enterprise and
                 What will be your route?                         and workforce are going into                                   access the workforce
                                                                  the future

                                                                  Engage                          Decide                         Realise
                                                                  Explore the possibilities for   Make strategic choices to      Embrace disruption to achieve
                                                                  your organization and           refine the capabilities and    value beyond efficiency and
                                                                  generate the case to launch     enablers you want to infuse    effectiveness to realize and
                                                                  the adventure                   into the organization – set    sustain business outcomes
                                                                                                  the route for success

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of work

               Re-cap

Copyright © 2019 Deloitte Development LLC. All rights reserved.
We solve workforce issues across a spectrum of transformations…

                             IMAGINE
                                                                            Imagine
                                                                            Imagine the possibilities of the future by leveraging industry-specific
                                                                            data analytics and insights to define your ambition and strategy for
                                                                  COMPOSE   transforming the workforce for the future

                                                                            Compose
                                                                            Analyse work, workforce and workplace options that maximise the
                                                                            value of automation, alternative talent sources, and collaborative
                                                                            workplaces

                                                                            Activate
                                                                            Align workforce development programs to access skills, curate next
                                              ACTIVATE                      generation experiences and engage the workforce of the future

Copyright © 2019 Deloitte Development LLC. All rights reserved.
By integrating our collection of solutions, we can ACTIVATE your workforces

                                                                                                                    Access
                                                                                                                Capabilities
                       Engage

                                                                                                          Curate           Engage
                                                                                                       Experiences        for Success

                                                                                                             Branding & Acquisition

                                                                                                    Workforce Strategy    Workforce Planning

                                                                                             Rewards & Well-Being        Learning & Career Mobility
                   Curate
                                                                                     Diversity & Inclusion                              Teams & Teaming
                                                       ACTIVATE                Performance Management                                   Leadership & Succession

                                                                         Traditional                            Open Talent                                    Open
                                                       Access     best for function-specific work
                                                                                                                 Continuum                            best for task-specific work

Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of Work lab experience

               What the lab offers..                              What you’ll experience..                              What you’ll get..

                 The Future of Work lab experience sets                                  DISCOVER                           Immersive experience designed to get
                 the foundation for understanding the new                                                                    your leaders thinking differently
                 drivers, realities, and implications of the               Understand the implications of the future
                 Future of Work for your business. It will                 of work on your business, workforce and
                                                                                            talent                          Deep dive on disruptive workforce
                 seek to answer questions like:                                                                              and technology trends
                 •      What drivers are reshaping work,
                        workforce, and workplaces?                                                                          Explore workforce data relevant to
                                                                                                                             client industry or function
                 •      What are the organisation,
                                                                                           VISION
                        leadership, and culture impacts?                                                                    Introduction to Deloitte’s
                                                                           Align on the future vision and shape ideas        proprietary Future Workforce
                 •      How can we unlock value creation
                                                                                    on key themes to bring                   Planning Solution
                        through our workforce?
                                                                                        the vision to life
                 •      How do we create a future forward                                                                   Actionable planning process to
                        workforce strategy?                                                                                  establish a game plan for further
                                                                                                                             progress

                                                                                        PRIORITIZE
                                                                             Develop a roadmap based on strategic
                                                                             choices to plan out next steps and the
                                                                                         journey ahead

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