FUTURE PROOF TERMINAL - QUICK REFERENCE GUIDE
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QUICK REFERENCE GUIDE FUTURE PROOF TERMINAL Review this Quick Reference Guide to learn how to run a sale, settle your batch and troubleshoot terminal responses.
INDUSTRY
Retail and Restaurant
APPLICATION
Chase Paymentech’s CPTU02
TERMINAL
Ingenico iCT250
FOR MORE INFORMATION
CONTENTS
Visit ChasePaymentech.com
GETTING STARTED
Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Navigating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Integrated Contactless and Chip Technology . . . . . . . . . 7
Available Transaction Types ................................. 8
Clerk/Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Gift Card Transaction Types (Optional) . . . . . . . . . . . . . . . . 12
REFERENCE
Prompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chip Technology Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chip Technology Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CONTENTS | 3KEY FUNCTIONS NAVIGATING YOUR TERMINAL
Press the keys BEGIN A SALE Refer to this section
beneath the display ICON/IMAGE FUNCTION to find and begin
Press [0] and enter the amount of the transaction. Pass the
to navigate your the transaction or
device to the customer.
terminal’s menus. F1 – this is a variable key. function you wish
■F
or magnetic stripe payments, the customer should swipe their to use.
card, and then specify credit or debit. (Note: Debit cards must
F2 – press to scroll down. be swiped.) To reprint a receipt,
press [9] from the
■F
or smart chip card payments, the customer should insert their
main menu.
F3 – press to scroll up. card and leave it inserted for the entire transaction. If the chip
card is swiped, then the terminal may prompt the customer to
insert the card in the chip reader slot.
F4 – this is a variable key.
■F
or contactless payments, the customer should tap/wave their
card on or in close proximity to the terminal’s screen.
F Key – press to access the
System Menu. When entering
text, press to specify letters BEGIN OTHER TRANSACTIONS
and characters.
Press [Enter] and then use the hot keys to navigate to the type
# Key – press to access the of transaction you wish to perform.
Admin menu for reports and
management.
CLERK/SERVER MENU
Cancel – press to Press [#] and then select Clerk/Server menu.
immediately stop the current
activity and return to the idle
screen. BATCH REVIEW
Clear/Back – press to stop Press [#] and then select Reports. Choose whether you would
the current activity and restart like a detail or summary report, and then specify whether you
the current activity, such as would like the report printed or simply displayed on the terminal.
entering a password.
Enter – press to confirm and TIP ADJUSTMENTS
continue with the activity in Press [Enter] and select Tip Adjustment, if tip processing is
progress.
enabled.
4 | ß Back to CONTENTS ß Back to CONTENTS | 5SETTLING THE BATCH INTEGRATED CONTACTLESS AND CHIP TECHNOLOGY
Your transactions ABOUT SETTLEMENT CONTACTLESS PAYMENTS Our goal is to provide
must be “settled” daily. you with the latest
A Settlement operation is used to close the current batch and Your Ingenico terminal automatically accepts contactless
Read this section to technology to help
open a new batch for logging and accumulating transactions. payments. Your customers can tap or wave their
ensure the settlement you make the most
Your Ingenico terminal uses a Terminal Capture System (TCS), contactless form factors (cards, fobs, mobile phones,
process operates of your payment
meaning it stores transactions throughout the day and sends etc.) on or near the device to submit account information to the
smoothly. processing services.
batch totals of sales and refunds to the host (Chase Paymentech) terminal, removing the need to swipe, insert or manually key.
after the close of business. During a sale transaction, the terminal will display the “Insert/ For added conve
Swipe/Tap/Key Card” prompt and the contactless symbol. At nience and security
THERE ARE TWO SETTLEMENT OPTIONS this time, customers with contactless-enabled form factors should for both you and
touch or “tap” them on the terminal’s screen. Your terminal will your customers,
1. Manual Settlement process contactless payment transactions as if a card were your Ingenico device
If your terminal is set to manually settle, press [Enter] and swiped or inserted. supports both
select Settlement from the main menu, then follow the prompts As an added security measure, transaction amounts over a contactless and
displayed. pre-set threshold may require a card swipe or insert. smart chip payments.
2. Auto Settlement
If your terminal is set to automatically settle, it will automatically SMART CHIP CARD TECHNOLOGY Note: Smart chip
settle transactions in the current batch at a specific, predetermined acceptance at the
time, within a 24-hour period. When configured, auto settlement Your Ingenico device also supports smart chip card technology. individual merchant
begins any time after the set time occurs if there are transactions A chip payment card looks just like a magnetic stripe card with level may depend
in the batch. a chip in addition to the standard magnetic stripe on the back on setup variables.
of the card. What you see on the card is not the actual microchip,
For example, if auto settlement time is set to 22:30:00
but a protective overlay. The microchip provides an additional
(10:30 p.m.) then auto settlement occurs any time after
level of authenticity for the transaction.
22:30:00. If the terminal is turned off before the set time, and
turned on again (usually the next morning), auto settlement When a customer presents a chip card, you should initiate a
occurs at that time. sale and then pass the terminal to the customer. The customer
inserts their card into the chip reader at the bottom of the
terminal, where it should remain until the transaction completes.
This ensures that the card never leaves the customer’s possession
and that your business does not accept counterfeit plastics.
Refer to page 16 for answers to your chip technology questions.
6 | ß Back to CONTENTS ß Back to CONTENTS | 7AVAILABLE TRANSACTION TYPES AVAILABLE TRANSACTION TYPES
Your terminal Your terminal
supports various CREDIT TRANSACTIONS TO INITIATE DEBIT TRANSACTIONS TO INITIATE supports various
transaction types. transaction types.
Credit Sale* – A sale transaction using a Swipe the card Debit Sale – A sale transaction using a Swipe the card
Refer to this section credit card; the card may or may not be and then select debit card and PIN; the card must be and select Refer to this section
present. Credit. present. Debit.
for information on for information on
what transactions are Or, press [0] Or, press [0] what transactions are
available, when to use and then select and select available and when to
Credit. Debit.
them, and how to use them.
begin the transaction. Pre-Auth* – An authorization-only Press [Enter] Debit Return – Perform a debit return to Press [1] and
transaction provides an approval, but does and then select refund money to a cardholder’s account select Debit.
not charge the consumer until the Pre-Auth. from a debit sale completed in a previous
transaction has been added to the batch batch; the card must be present.
by way of a force transaction. May not be available for all card issuers.
Force* – Perform a force sale when the Press [Enter]
terminal cannot reach the host (Chase and then select
Paymentech) to authorize a transaction, or Force.
to finalize a pre-auth transaction. Contact EBT TRANSACTIONS (RETAIL ONLY) TO INITIATE
your Voice Authorization Center for an
authorization code, and then force the
transaction. EBT Sale – An Electronic Benefits Transfer Press [0] and
(EBT) card is a government-issued card tied select EBT.
to a specific government-assistance
Return* – Perform a return to refund Press [1] and account. EBT transactions require PIN
money to a cardholder’s account from a then select entry, as well as a trace number and
credit sale completed in a closed batch (in Credit. balance amount printed on receipts. An
other words, previous day). May also be EBT sale transaction may be a food stamp
used to adjust a previous transaction. sale, or a cash benefit sale. The card must
be present.
Void* – Perform a void to reverse a credit Press [Enter]
sale, force, or return transaction and and then select EBT Force – A sale transaction performed Press [Enter]
prevent any funds from transferring from Void. when the terminal cannot reach the host to and select
the cardholder’s account. Only available for authorize the transaction. Contact your Force.
transactions in the current batch (in other Voice Authorization Center for an
words, same day). authorization code, then perform a force
transaction with the EBT card.
Open/Close Tab (restaurant only) – A Press [Enter]
transaction for a specific, predetermined and then select EBT Return – Perform a return to refund Press [1] and
dollar amount. Tab. money to a cardholder’s account from an select EBT.
EBT sale completed in a closed batch (in
*Purchase and Commercial cards are supported for this transaction type. other words, previous day). May also be
used to adjust a previous transaction.
Available only for food stamp transactions.
EBT Balance Inquiry – Obtain a Press [0], select
customer’s remaining EBT account EBT and then
balance. Available for both food stamp and select Balance
cash benefit. Inquiry.
8 | ß Back to CONTENTS ß Back to CONTENTS | 9CLERK/SERVER MANAGEMENT AVAILABLE REPORTS
Accessible through ADD ID Your terminal includes
the Admin menu, REPORTS: MAIN MENU a variety of transaction
Adds new clerks or servers to your terminal. You will be To access, press [#] and select Reports Menu.
clerk/server manage and batch reports.
prompted to create an ID and a password, if enabled, for
ment allows you to Use this data to help
each new clerk/server. Prints detail information for each
manage IDs and you make crucial
Detail Report transaction and a totals summary for
passwords. Press [#] each card type and issuer. business decisions.
DELETE IDs
to access the Admin
menu. Removes all or a single clerk/server from the terminal. Prints totals by card type and card
Summary Report
issuer.
PRINT ID LIST
Clerk/Server Prints a summary report by all or one
Prints a report of clerks/servers currently signed on. Summary clerk/server.
AUTO ADD CLERK Open Pre-Auth Prints a list of all open pre-auth
Report transactions stored in the terminal.
This feature allows you to automatically add new clerks/servers
during a transaction. If you toggle the feature off, then the Unadjusted Tip Prints a list of unadjusted transactions
terminal will not allow a transaction unless a valid clerk/server Report by clerk/server, if enabled.
ID is entered.
Prints reports related to EMV chip
EMV Report transactions, parameters, statistics
CLERK PROMPT and key settings.
Enable this feature to have the terminal prompt for a clerk/server Recent Error Displays a log of recent terminal and/
ID during each transaction. Report or transaction errors.
CLERK WORDING Open Tab Report Prints a list of all open tabs by all or
(Restaurant only) one clerk/server, if enabled.
This feature allows you to alternate the terminal’s verbiage from
“clerk,” “server” or “cashier.”
REPORTS: GIFT CARD
To access, press [Enter] and select Gift. Press [4] to open
the Gift Reports menu.
Prints detailed information for each
Gift Card Detail
transaction and a summary report of
Report
transaction types.
Gift Card
Prints totals by transaction type
Summary Report
Prints a gift card detail report by
Clerk/Server Gift
clerk/server that includes transaction
Card Report
type, amount and total.
10 | ß Back to CONTENTS ß Back to CONTENTS | 11GIFT CARD TRANSACTION TYPES (OPTIONAL) PROMPT Q&A
If you are partici While navigating
pating in Chase GIFT CARD TRANSACTIONS (OPTIONAL) TO INITIATE PROMPT DESCRIPTION/ACTION through transactions,
Paymentech’s To begin, press [Enter] and select Gift. you’ll find that some
proprietary Gift Enter Last 4 Key the last 4 digits of the card number prompts aren’t as
Issuance – Adds value to the gift card Press [0]. Digits of Card # and press [Enter].
Card program, your clear as others. This
account. This transaction can be used to
terminal supports issue and activate a new card, or to reload Key the server/clerk ID (up to 6 digits section clarifies those
Enter Clerk/Server ID
various stored value an active card with incremental value. in length) and press [Enter]. prompts.
card transaction
types. Activation/Block Activation – Create a Press [7] to Enter Invoice Key the invoice number (up to 6 digits
consumer’s gift card account by assigning select Number in length) and press [Enter].
Refer to this section value to a card. One or more gift cards can Activation or
be activated at one time. Activations can press [8] to Duplicate
for information Press the hot key under the desired
only be performed on cards that have not select Block Transaction
option to accept or cancel the duplicate
on what gift card been previously activated. Activation. transaction.
Accept Cancel
transactions are
available and when Redemption – Decreases the value Press [1]. Key the customer reference number
to use them. stored on the consumer’s gift card Enter Customer
(up to 30 characters in length) and
account. This transaction is performed Ref #
press [Enter].
To begin a Gift Card when a consumer uses the card to
purchase goods or services. Key the Card Verification Code from
transaction, press Enter V-CODE:
the card and press [Enter].
[Enter] and select Void – Remove a gift card transaction Without
Gift (does not apply from the terminal’s open batch. The void entering the Gift 1. Unreadable Press the number of the appropriate
to a void). will communicate to the gift card host that menu, press 2. Not Present option to indicate why the Card
the transaction is being reversed. [Enter] and 3. ABSENT Verification Code is not available.
select Void.
Enter Expiration Key the card’s expiration date in MMYY
Balance Inquiry – Print a receipt that Press [2]. Date MMYY format and press [Enter].
displays the customer’s available gift card
balance (without changing it). Enter Approval Key in the 6 character approval code
Code and press [Enter].
Force – Perform a force redemption, Press [5] to
The customer’s card is a smart chip
activation or issuance when the terminal select Issuance
card and should not be swiped. Start
cannot reach the gift card host with a valid or press [6] to Insert Card in Chip the transaction from the menu and
approval code from the Voice Authorization select Reader insert the card when prompted. Leave
Center. Redemption. the card in the slot until the transaction
is completed.
Add Tip – A gift card redemption Press [3].
transaction for the amount of the tip, if tip The clerk should hand the terminal to
processing is enabled. Pass Terminal to the customer. The customer can then
Customer complete the transaction based on any
card entry method they choose.
Approved:
The customer’s card approved for a
$XX.XX
portion of the total. Press [Enter] to
Amount Due:
begin a transaction for the remaining
$XX.XX
amount due.
Press Enter
12 | ß Back to CONTENTS ß Back to CONTENTS | 13AVS RESPONSE CODES COMMON ERROR CODES
The Address Verifi In the event that your
cation System (AVS) CODE DESCRIPTION VISA MC AMEX DISC. ERROR CODE DESCRIPTION ACTION
terminal displays
is a feature that BATCH NEAR MAX The batch capacity Complete the transaction an error, refer to
Match - Address and 9-digit
helps reduce fraud
on card-not-present
X
ZIP code SETTLE BATCH of the terminal is
nearly full.
and settle as soon as
possible.
these error codes
to troubleshoot your
transactions. The Match - Address and ZIP PINPAD The terminal is Verify that the PIN pad is terminal.
numeric portion of
the customer’s street
Y code (for Discover, address
only matches)
OUT OF ORDER configured for an
external PIN pad,
connected and receiving
power. If the code you are
but one is not
address and the ZIP detected. experiencing is not
code are compared Partial - Address matches, shown, retry the
ZIP code does not (for
against the infor A
Discover, both address and FAULTY CARD The terminal was
unable to read the
Re-swipe the card and
try again.
transaction, or if
possible, manually
mation on file with ZIP match) card.
the card-issuing bank. enter the account
LINE BUSY The phone line If the error persists, check
Partial - 9-digit ZIP code number.
is in use or there the terminal’s connection
Use this chart to
interpret domestic
W matches, address does not (for
Discover, no data from issuer)
may be problems
with the line. The
and verify that no other
devices are using the If the error persists,
AVS Response Codes terminal will retry line. Connect an analog contact your Help
Partial - ZIP code matches, automatically. telephone to listen for a
by card type. Z
address does not dial tone. Contact the
service provider if there
Desk for support.
is no dial tone.
No match - Neither address
N
nor ZIP code match INVALID AMOUNT An amount greater Retry the transaction
than the cash back with an amount within
Unavailable - AVS system limit, or the ceiling the limit.
U unavailable or issuer does
not support AVS
limit for sale or
offline transactions,
will generate this
error.
Retry - Issuer’s system
R
unavailable or timed out CAN’T READ CHIP A chip card was The card can now be
SWIPE ALLOWED inserted in the chip swiped on the terminal.
Not supported - AVS not sup REMOVE CARD reader, but could
S
ported by issuer at this time not be read.
TAP FAILED A contactless card Swipe, insert or key the
PLEASE INSERT was tapped on the card on the terminal.
OR SWIPE CARD terminal, but the
card was not read
properly.
PASSWORD More than four The admin account will
LOCKED OUT invalid attempts be locked out for 30
PRESS ENTER have been made minutes or another admin
to enter the admin account may reset the
password. locked account.
PIN TRIES The chip card has Request another form of
EXCEEDED recorded too many payment.
invalid PIN entry
attempts.
14 | ß Back to CONTENTS ß Back to CONTENTS | 15CHIP TECHNOLOGY Q&A CHIP TECHNOLOGY QUICK TIPS
EMV chip technology WHAT IS CHIP TECHNOLOGY? CUSTOMERS USING THEIR CHIP CARD FOR THE Smart chip card
is the global standard
Chip technology is an evolution in our payment system that will FIRST TIME – Make sure the card stays in the terminal’s chip technology and the
for credit and debit reader slot for the duration of the transaction, which ends when EMV standard are
help increase security, reduce fraud and enable the use of future
card payments. the receipt is being printed. If the card is removed before the end so new in the U.S.
value-added applications. Chip cards are embedded with a micro
Named after its of a transaction, the payment will not be processed. that your staff and
computer chip. Some may require a PIN instead of a signature to
original developers customers may not
complete the transaction process.
(Europay, MasterCard INSERTING THE CARD – The card can be inserted into the be familiar with
and Visa), this smart terminal’s chip reader slot. Make sure the card is inserted face how to accept and
WHAT ABOUT MAGNETIC STRIPE CARDS?
chip technology up, with the chip first. successfully process
Your terminal will still have the capability to process magnetic
features payment chip cards.
form factors (cards,
stripe cards. Chip cards will still have a magnetic stripe in order FOLLOW THE TERMINAL PROMPTS – When processing any
to be compatible with other international and regional standards type of card, follow the prompts on the terminal display. The As you become
mobile phones, etc.)
so that customers will be able to use their cards on your terminal. terminal will tell you what to do. familiar with chip
with embedded
microprocessor chips technology, remem-
WHAT ARE THE TRANSACTION CUSTOMER VERIFICATION METHODS – Some customers will ber that you can
that store and protect
encrypted account PROCESS AND NEW PROMPTS? carry a chip card that requires a PIN for identity verification, while call for technical
others may require only a signature. Your terminal will recognize support if you have
user data. Your terminal can process EMV transactions for chip cards that
the card and prompt you to follow the required verification any questions.
have been issued in the U.S. or from other countries. In addition,
This enhances the process.
your terminal will continue accepting all non-chip payment cards.
authentication of Simply use the magnetic stripe for those transactions. FORGOTTEN OR UNKNOWN PINS – If a customer can’t
both the card and
To process a chip card transaction, follow these five steps: remember their PIN, they should contact their bank or card
cardholder, effectively
1. Identify whether the card is a chip card. issuer to reset the PIN. Ask for another payment method.
reducing fraudulent
2. Initiate the transaction on your terminal by pressing [0] or
activity in the regions
[Enter], and following any additional prompts. DEALING WITH A LOCKED PIN – If a PIN is locked, then the
that have adopted wrong PIN has been entered too many times in a row, rendering
3. Insert the chip card into the chip card reader (slot on the
this technology. the card temporarily unusable. The terminal prompt will tell you
bottom-front of the terminal) and leave it there until the
transaction completes. whether payment on this card will be accepted using a signature,
4. Follow the prompts displayed on the terminal. or whether the customer needs to provide a different method of
5. Let the customer complete the transaction by keying in a PIN payment. The customer needs to contact their bank or card
or signing the receipt. company to unlock the PIN. Customer service contact telephone
Chase Paymentech numbers are on the back of most payment cards and on account
has been supporting statements.
WHAT ARE THE BENEFITS FOR MY BUSINESS?
chip technology in
Canada for several Fraud Protection – Chip technology is virtually impossible to DECLINED TRANSACTIONS – There is no change to procedures
years and is playing copy, and combining its use with a PIN helps reduce fraud due to for declined transactions.
an active role in lost, stolen or counterfeit cards.
ensuring our merch Reduced Chargeback Risks – As fraud decreases, so will the REFUNDS – To process a refund, simply insert the card and
ants are ready when amount of customers who dispute transactions. proceed with the refund.
the U.S. payments Peace of Mind – The acceptance of chip cards will become a
industry mandates it. payment brand and PCI compliance mandate, and the adoption
of the EMV process means the card never has to leave the
customer’s hand.
16 | ß Back to CONTENTS ß Back to CONTENTS | 1718 | ß Back to CONTENTS
POS-0506 09/14 | PENT-107 0914 ©2014, Chase Paymentech Solutions, LLC. All rights reserved.You can also read
