GLOBAL DIGITAL BANKING SERIES, NZ EDITION 2018 - RFi Group
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GLOBAL DIGITAL BANKING
SERIES, NZ EDITION 2018
Innovation – What’s on your agenda?
Wednesday 11th April 2018
For more information, please
Cordis Hotel, 83 Symonds St contact Chloé James,
Grafton, Auckland 1010 RFi Group on +61 2 9126 2637
cjames@rfigroup.com
This agenda is subject to change
EVENT PARTNER KEY SPONSORS MEDIA PARTNERGLOBAL DIGITAL BANKING SERIES 2018
Global Digital Banking Series – NZ About RFi Group & Our Events
Edition
The RFi Group global digital banking series includes London, Toronto, RFi Group is a global business intelligence and digital media
Dubai, Singapore Sydney and Melbourne and is specifically designed to provider focusing exclusively on financial services.
optimise RFi Group’s global research expertise and provide an opportunity
to share insightful global best practice and thought leadership. We specialise in data and information gathering, customer based
insight generation and business decision support for the world’s
The Global Digital Banking Conference – New Zealand Edition, will leading financial service providers.
examine and investigate the latest insights and best practice success
stories for digital engagement, innovation and customer experience across With offices in Toronto, San Francisco, London, Hong Kong,
the full range of retail banking facets including acquisition, the main bank Singapore, Sydney and Melbourne, RFi Group consistently
relationship, share of wallet, targeting specific consumer segments as well provides clients with tailored advice and independent
as new forms of payments. intelligence relevant to their specific market needs.
The agenda focuses on what it takes to improve digital performance With a core focus on delivering insightful, valuable and
across customer experience and satisfaction, how to win the all-important actionable research within the banking sector both locally and
main bank digital relationship and gain greater share of wallet as well as internationally, RFi Group’s offering covers retail, SME,
economic, competitive and regulatory factors affecting New Zealand’s corporate, investment and private banking.
retail banking sector.
RFi Group produces over 70 key events throughout the year with
The day will bring together over 100 banking executives and key decision an aim to produce quality interactive forums with insightful and
makers to discuss the sector and all that’s top of mind for those in banking relevant debate. We utilise our market insight to produce high-
today quality industry gatherings that provide attendees with both
topical and thought provoking sessions.
Key themes include:
• Regulatory change Our events are aimed at senior level industry leaders and we
secure both national and internationally recognised speakers.
• Open banking
• APP and IOT device development
• Payments innovation
• International perspectives
• Crypto currency and blockchain
• FinTech
• Buy now / Pay later services
Who Should Attend?
• Heads of Retail Banking
• Senior Directors and executives of retail banking
• Senior executives, heads and directors of customer experience
• Head and directors of lending - Mortgages and Personal Loans
• Head and directors of cards and payment processing
• Senior executives, heads and directors of digital and technology
• Heads and directors of branches, distribution, and product
development
• Head and directors of marketing
Register now - jharradine@rfigroup.com / +612 9126 2616GLOBAL DIGITAL BANKING SERIES 2018
Agenda
Wednesday 11th April 2018
REGISTRATION
8:30-8:55AM
Arrival tea and coffee
WELCOME AND OVERVIEW
8:55-9:00AM
Julien Wilson, Commercial Director - AUNZ, RFi Group
SESSION ONE: A DIGITAL DAWN – DOMESTICALLY AND ACROSS THE TASMAN
Chaired by: Chloé James, Group Media Director, RFi Group
Opening Keynote: Leading the Banking Revolution
09:00 - 9:30AM
Revolut, what it is and why it's interesting
How this relates to NZ and digital banking
Whether NZ is ready for open banking & fintech disruption of this scale
Will Mahon-Heap, International Expansion, Revolut and Co-founder, Equitise
RFi Group latest research found that just 5% of New Zealanders currently trust new digital only banks/ fintech’s or new/ emerging tech companies with the
privacy of their information and 9% trust tech companies such as Apple and Google to maintain the privacy and security of their information
International Keynote: Rethinking Banking for the Digital Age
09:30 - 10:00AM
In the midst of digital disruption and shifting social paradigms, how can retail banks evolve their customer experiences to stay
engaged, relevant and trusted? Drawing on best practice examples from outside the financial industry, CBA suggests how to
embrace the opportunities of the digital age to foster meaningful customer relationships centered on financial wellbeing.
Pete Steel, Executive General Manager Digital, Commonwealth Bank of Australia
Domestic Keynote: Survive or Thrive: The choice is yours
10:00 - 10:30AM
Platformification: It’s a thing
Our New Zealand opportunity
Kristen Lunman, Innovation Director, Kiwi Wealth (former Program Director - FinTech Accelerator Lightning Lab, Kiwibank)
MORNING TEA – 10:30-11:00AM
Register now - jharradine@rfigroup.com / +612 9126 2616GLOBAL DIGITAL BANKING SERIES 2018
SESSION TWO: CUSTOMER DATA TO CUSTOMER EXPERIENCE: APPLYING ADVANCED ANALYTICS
Decisions at Speed: Customer Data and Analytics for Digital Banking
11:00 - 11:30AM
What exactly IS Digital?
How is AI and Machine Learning driving change?
Enabling customer decisions with better data and analytics
Improving CX through technology
Paul Franks, Director of Financial Services, SAS
INTERVIEW: A Conversation on Natural Language Processing
11:30 - 11:45AM
Paul Franks, Director of Financial Services, SAS with; Chloé James, Group Media Director, RFi Group
PANEL: Transforming Digital
11:45AM - 12:30PM
Customer engagement and interaction
Augmented intelligence vs. artificial intelligence
Automation - the next generation in digital
Privacy and content – global and local perspectives
Customer experience and technology adoption
Real time decisions
Innovation and technology
Effects of regulatory change
Chaired by; Josh Gadsby, Business Development Director, RFi Group
With;
Nicole Buisson, Small Business Director for NZ, Xero
Paul Franks, Director of Financial Services, SAS
Steve Millward, Chief Analytics Officer, Data Republic
Pete Steel, Executive General Manager Digital, Commonwealth Bank of Australia
NETWORKING LUNCH – 12:30 – 1:30PM
Register now - jharradine@rfigroup.com / +612 9126 2616GLOBAL DIGITAL BANKING SERIES 2018
SESSION THREE: OPEN BANKING - HERE IT COMES & DATA: THE NEW OIL
RFi Group latest research found that 63% of New Zealanders use internet banking at least once per week, 23% use internet banking daily, 41% use a mobile
banking app at least once per week and 21% use a mobile banking app daily
Hey, Jude…
1:30 - 1:45PM
Ben Lynch, Founder, Jude
A CONVERSATION: FinTech and Open Banking – What WE Think…
1:45 - 2:15PM
Chaired by; Mitchell Pham, Chairman, New Zealand Technology Industry Association (NZTech); Chairman New Zealand
Financial Innovation and Technology Association (FinTechNZ); Director, Augen Software Group; Director, Kiwi Connection
Tech Hub (KCTH)
With;
Will Mahon-Heap, Head of International Expansion, Revolut and Co-Founder & Director, Equitise
Kristen Lunman, Innovation Director, Kiwi Wealth (former Program Director - FinTech Accelerator Lightning Lab, Kiwibank)
Ben Lynch, Founder, Jude
Money, Mobile, Millennials and Migrants: Kiwi Customers in a Global Context
2:15 - 2:45PM
Demographics and digital
Macroeconomic outlook
Key customer segments
Where are the opportunities, where is the growth?
Kate Wilson, Research Director – Australian and New Zealand, RFi Group
RFi Group latest research found that when compared globally, New Zealanders are less likely to be comfortable using a digital only provider for their banking
needs and only 4% would be comfortable banking with a Fintech and 5% comfortable with a new digital bank - the lowest levels of all surveyed countries
surveyed by RFi Group
PANEL: Where our community stands – NZ Key Industry Panel
2:45 - 3:30PM
Problem projects - what’s keeping you awake at night and where are the banking road blocks?
What slows down banking in New Zealand?
Start-up thinking – delivering agile change
Chaired by; Kate Wilson, Research Director – Australian and New Zealand, RFi Group
With;
Matt Macpherson, General Manager Borrowing & Investments at Kiwibank
Shane Howell, Chief Product Officer, Westpac New Zealand Limited
Jason Chan, Chief Marketing Officer, BNZ
AFTERNOON TEA – 3:30-4:00PM
Register now - jharradine@rfigroup.com / +612 9126 2616GLOBAL DIGITAL BANKING SERIES 2018
SESSION FOUR: CUSTOMER EXPERIENCE AND PERSONAL FINANCE MANAGEMENT
RFi Group latest research found that 38% of New Zealanders can imagine a scenario where they will stop using cash entirely because their payment needs
will be met by alternate ways of paying
The Ultimate Customer Experience: Modernising Customer Communications
4:00 - 4:30PM
What is the key to more meaningful customer conversations? Highly personal customer communications are at the heart of
building customer loyalty, but it can be challenging to deliver individualized experiences at scale.
In this session, Preethi Bridgement will talk about customer communications in the age of digitalisation and how modern
customer communications solutions can improve the customer experience in retail banking while also increasing internal
efficiencies and improving ROI.
Preethi Bridgement, Sales Director, Smart Communications
RFi Group latest research found that 76% of New Zealanders hold a contactless enabled card; 63% have made a contactless purchase (83% activation rate)
and 47% use contactless cards more than once per week
Payments New Zealand – The Lay of the Land
4:30 - 4:45PM
Payments NZ’s Payments Direction - understanding the payments system strategy in NZ
API framework - Collaboration in driving the future of payments
Payments innovation - Evolution of the landscape – battle or partnership?
Steve Wiggins, Chief Executive, Payments NZ
RFi Group latest research found that 52% of New Zealanders have saved their card on file with a company or mobile wallet provider
PANEL: New Zealand Landscape & the Payments NZ API Working Group
4:45 - 5:30PM
API framework - Key drivers behind why each party is involved
What is being tested
Similarities and dissimilarities to open banking - why what we are doing makes sense in NZ
End goals from an industry and commercial point of view
What does the future look like?
Chaired by Chloé James, Group Media Director, RFi Group
With;
David Bennett, Head of Enterprise Payments, Westpac New Zealand Limited
Russell Briant, Senior Manager - Payments Development, Products & Technology, BNZ
Gerard Creamer, General Manager Payments, Trade Me
Jane-Renee Retimana, Head of Strategy and Corporate Affairs, Payments NZ
5.30PM CONFERENCE CLOSE
Register now - jharradine@rfigroup.com / +612 9126 2616You can also read
