Govia Thameslink Railway (GTR) - Thameslink and Great Northern winter stakeholder forum 14 November 2017 - The Association of Public ...
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Govia Thameslink Railway (GTR) Thameslink and Great Northern winter stakeholder forum 14 November 2017 Stuart Cheshire, Passenger Services Director – Thameslink and Great Northern
What we will cover –
• 1800 Welcome: Larry Heyman, Local Development Manager
• 1805 TL / GN update: Stuart Cheshire Passenger Services Director
• 1825 Siemens Class 700 update: Dave Hooper, Siemens Rail
• 1835 2018 readiness / stations update: Jerome Pacatte,
Head of Customer Services
• 1855 Q&A
• 1910 Weekend and evening 2018 timetable plans: Phil Hutchinson,
Head of Strategic Planning (plus Q&A)
• 1950 Closing remarks: Stuart Cheshire
Modernising the south east rail network • GTR passenger journeys 326m – 19% of all UK journeys • Journeys into King’s Cross have nearly doubled in the last 20 years • Historic underinvestment & aging infrastructure • Halfway through our modernisation programme to enhance the rail experience across four interconnected networks
The journey to 2020
Modern trains - Thameslink Class 700 - Siemens manufactured – full fleet 115 trains All Thameslink services are now 8 or 12-car Class 700s Reliability is improving Features
Modern trains - Great Northern Class 700s arrived on route from 6 November Replacing 75% of the fleet over two years
Performance - Great Northern Public performance measure (PPM)
Performance -Thameslink Public performance measure (PPM)
Working with Network Rail
£300m additional funding confirmed for
NR to boost resilience of infrastructure on
GTR routes.
– £100m main routes north of London
– £200m London - South Coast
Thameslink Resilience Programme
includes:
• improving security by the railway to
help prevent trespass;
• replacing and renewing tracks and
signalling;
• vegetation management
Look ahead - challenges
Driver route
training - new
services
through the core
Great Northern
Moving GN
driver training
control to Three
Class 700s to
Bridges ROC
continue
Class 717
Driver training
testing &
on ATO/ETCS
training
New driver
depotsThameslink & Great Northern Stakeholder Forum 14 November 2017 Dave Hooper, Programme Director Thameslink Restricted © Siemens plc siemens.co.uk/rail 2017
Siemens Thameslink - Class 700 Delivery Programme
• A 30 month programme Class 700 New Vehicles Accepted per Week
1200
delivering 1140 new
vehicles 1100
1000
• On average, almost 9
900
new vehicles accepted
800
per week
700
• Jointly the industry’s 600
most intensive
500
introduction programme
– a great challenge that 400
is being successfully 300
delivered 200
100
• First “new generation
train” into UK service 0
12 521 521 36
Restricted © Siemens plc 2017 2016 2017 2018
Page 12 14/11/2017Siemens Thameslink Class 700
- Typical New Train Introduction Reliability Growth
• Siemens has
successfully delivered
NFRIP Target of TTS
new trains into UK
service over the last 15
years
• Siemens has a proven
track record in
delivering new train
reliability growth –
resulting in award
Class 700 Average
winning performance on Reliability Growth
the UK network
• Class 700 Performance
is climbing in line with
previous new trains
introductions
Restricted © Siemens plc 2017
Page 13 14/11/2017Siemens Thameslink Class 700 - Continual Improvements • The Class 700 train has touchscreen and digital driven technologies – it’s the train equivalent to your smart phone. • Functional software changes can be developed and deployed rapidly • Typically weeks to implement, rather than several months compared to older hardware driven platforms • Siemens has already introduced 8 major software improvement changes in the last year • 2 more are in progress now for introduction before the end of 2017 Restricted © Siemens plc 2017 Page 14 14/11/2017
Siemens Thameslink Class 700 Intelligent Digital system for Interior Climate Control • Siemens has responded to feedback on the interior climate system with some highly loaded peak services experiencing higher saloon temperatures than planned • Following a period of analysis to understand why this issue was only occurring on some trains and not others, Siemens’ engineers have now produced a new peak loading cooling mode to resolve this issue automatically Restricted © Siemens plc 2017 Page 15 14/11/2017 Position room temperature sensors
Stations update Jerome Pacatte, head of customer services for Thameslink & Great Northern
The ‘Passenger Handling’ workstream
The ‘Passenger Handling’ workstream Objectives • Providing safe, efficient and flexible station operations to support the 2018 timetable • Instilling a Right Time Railway culture within station teams Principles • GTR wide change programme for stations • Data Driven to inform priorities • Involving the right people internally and externally • Providing clear direction and the right tools to do the job
High Capacity Infrastructure
19Pit Stop • Pit Stop is a number of defined processes for station operations, focussed on performance, dwell time and management of customer incidents • Designed to change customer behaviours to increase efficiency
Pit Stop
• In formulating the document we have
used best practice from a variety of
organisations who deal with high
frequency train services.
• Contents include processes for:
• Pre duty checks/tools for the job
• Process at Dispatch locations
• Process at Non-dispatch locations
• Announcement standards
• Passengers ill on-train
• Disabled assistance
21Station Delays performance
Station Delays
900
850
832
808
800
750
740
717
700
672 675
650 646
637
618
600 603 601
564
550
518
500
450
400
2016/17_P07 2016/17_P08 2016/17_P09 2016/17_P10 2016/17_P11 2016/17_P12 2016/17_P13 2017/18_P01 2017/18_P02 2017/18_P03 2017/18_P04 2017/18_P05 2017/18_P06Ticket machine roll out • 471 new ticket machine being installed across the network • Reliability issues • Action plan taken forward by S&B and this is being regularly monitored • Responsive approach to resolving issues • Benefits include: better on screen info, larger ticket stock, better change function, contactless
Station improvements – new retail units
Elstree & Borehamwood Station • 5th highest footfall on TL North – 3.4 million passenger per year • We have widened the entrance on both sides of the station • More construction works to take place – spring 2018 – March 2019
Station improvements – other schemes • Cycle parking improvements at 19 locations – due to complete July 2018 • Small stations improvement fund works across the network - stations of less than 1 million footfall (notes on milestone planner) • We are currently considering initiatives for 2018/2019 delivery under minor works and small stations improvements programmes – ideas welcome
GTR 2018 timetable update Phil Hutchinson – Head of Strategic Planning
Agenda • Thameslink - the heart of the UK rail network • Why consult? • Consultation – Phase 2 results • Key areas we’re working on (Monday – Friday) • Weekend highlights • Phase 3 launch • May 2018 • Q&A
Thameslink – the heart of UK rail
New routes: 12 service groups, linking four regional zones
Expanded network: new routes, greater connectivity,
remapping between Southeastern, Thameslink takeover Great
Northern and Southern services
All day timetable structure with standard calling patterns for
the vast majority
High Peak service of 24tph
one train every 2.5 minutes
Timetabled dwell of one minute at every core station
New technology:
Automatic Train Operation, ERTMS
New class 700 fixed formation trains
no other trains will be timetabled for Thameslink services
Multiple new interchange points
Farringdon will become a central ‘hub’ for easy access to
Crossrail
St Pancras for national and international services
Thameslink at the heart of the UK rail networkOur consultation – setting new industry standards
An industry first
Phased approach
Consulted the consultation process
Range of communication channels
Accessible to all
Changes made based on suggestions
Dedicated project managementConsultation in numbers Phase Two 10,006 responses to our survey site (up from just under 6000 from phase one) GTR Strategic Planning team have met and attended 70 user group and council meetings to discuss proposals Approximately 1500 emails Approximately 120 groups submitted formal responses Responses received from 95% of GTR served stations (up from 88% from phase one) 24% (2196 responses) of people who responded to phase two as well as phase one 76% of people who didn’t know or respond to phase one but responded to phase two
Top 10 station responses – Phase two
Position in Station Number of Number of Position in Feeling?
phase two replies in phase replies in phase one
two phase one
1 CROFTON PARK 687 25 35
2 ROYSTON 414 27 34
3 NUNHEAD 343 29 32
4 EAST CROYDON 291 22 37
5 CATFORD 223 42 25
6 BRIGHTON 202 52 22
7 SEAFORD 161 222 3
8 HASSOCKS 152 14 46
9 NORWOOD JUNCTION 139 16 44
10 PECKHAM RYE 130 34 30ISSUE ACTION
Gatwick Express not clock face Unable to change from 10/20 mins due
departure to Victoria (off peak) to pathing restrictions
Gatwick Express – requests to stop at Unable to change calling pattern as we
East Croydon & Clapham Junction are contracted to run a dedicated
airport service
Great Northern/Southern missing some Reviewing with a view to put back in
school trains
Great Northern – Royston & Letchworth Reviewing with a view to put back in
fast trains after 1912
Great Northern – lack of fast services Reviewing with a view to put back in
between 1900 & 2000ISSUE ACTION Southern – lack of peak services from Reviewing with a view to put back in Hackbridge in the morning peak Southern – gaps in the morning peak Reviewing with a view to put back in between Carshalton Beeches & London Bridge Southern – gaps in the morning peak Reviewing with a view to put back in between Waddon & Epsom Southern – gaps in early morning Reviewing with a view to put back in services for Selhurst Southern – are the connection times at Reviewed - YES Redhill robust enough? Redhill/Reigate/Tonbridge Reviewing
ISSUE ACTION Southern - Lack of stops at Clapham Unable to accommodate stop due to Junction on Brighton mainline services pathing restrictions Southern – Connections at Lewes for Reviewing with a view to changing to Seaford passengers need to be ensure easy connections reviewed Thameslink – Hassocks to Brighton Reviewing with a view to increase seems to be a reduction in service Thameslink – Gap in morning peak Reviewing with a view to increase between Purley & Gatwick Thameslink – Spacing at Norwood Reviewing – although pathing Junction not even restrictions will influence
Saturdays • Same as weekday off peak
Sundays • Additional early service from Uckfield • Victoria to Portsmouth via Horsham • Southern metro aligned to weekdays where possible, new Sunday service to Reigate and Epsom Downs • 4tph between London and St Albans • Gatwick Express – half hourly before 09:00 • Thameslink Core closed for maintenance works until 0930 • May 2018 is an interim timetable on Thameslink routes
Approaching engineering works differently
Proposition / Question Result
Network Rail Engineering works access 4,638 responses
Q14.
Do you support proposals to approach engineering works
differently? Please select all options you support.
Reduce frequency on some routes after 23:00 on Weekdays and 43% (1,996)
Saturdays 30% (1,397)
Earlier last trains on Mondays, Tuesdays and Wednesdays on 41% (1,910)
some routes 26% (1,215)
Later first trains on Sunday mornings on some routes
I don't support proposals to change the current engineering works
hours
5,516 answered this question
60% (3,294) use train services after 2300
40% (2,222) do not use train services after 2300Infrastructure
£300m additional funding confirmed for NR to
boost resilience of infrastructure on GTR routes.
– £200m London - South Coast
– £100m main routes north of London
Work will include:
• replacing tracks and signalling and renewing key
junctions;
• improving security by the railway to help prevent
trespass;
• improving drainage in old tunnels to prevent water
damage to electrical equipment;
• shoring up cuttings and embankments to reduce
the risk of landslides.
Anticipated reduction in delay minutes of up to
15%Late night services • Phase 1 asked a question about engineering works • Late night trains from Victoria to Redhill & East Croydon removed for engineering works will be reinstated from May 2018 • Consulting on permanent removal of overnight trains from London Victoria Sunday to Thursday • New half hourly Thameslink service between Bedford and Three Bridges linking Luton and Gatwick Airport with Central London
Phase 3 • Wednesday 22 November to Wednesday 20 December (noon closure) • Posters start going up across the network to ensure people are aware in time • Stakeholder & passenger email will be sent • Short survey to capture views • Can send feedback via email and post if preferred • Range of communications channels to ensure as many people as possible have a chance to view and send in their views
May 2018 timetable change
Southern: redesigned and simplified network A range of improvements are proposed aimed at simplifying the network by introducing new and revised routes, improving journey times on a number of routes through changes to calling patterns but protecting journeys that are important for passengers. Our proposals include a complete redesign of the network addressing some of the weaknesses in the current structure.
Snapshot: Southern South London Metro – what are the benefits from May 2018?
Self contained discrete Longer 8-car Increased
trains on WLL turnaround times
network of 12 routes network wide
(currently there are 20+
variations) – enabling
simpler unit and traincrew
diagrams aiding recovery
New route between Epsom
London Bridge, changes to
many others – built around
demand and eradicating
conflicts at key locations
Fixed formation 8 and 10
car trains all day with
reduced attach / detach at
London terminals
Reduced off peak
frequency between London
Victoria and Selhurst to aid
recovery between peaks
Increased dwell times at
over 50 stations – to match
doubling of passenger 5-car 377s allocated
to Caterham and
numbers in last 12 years Tattenham Cnr linesGreat Northern and Thameslink
May 2018 Great Northern Metro: Final timetable to be confirmed for May 2018 but will be based on existing timetable with the following exceptions: Increase to 4tph between Moorgate to Welwyn Garden City Increase to 4tph between Moorgate to Hertford North (2tph to Watton-at-Stone) Great Northern Mainline: New timetable structure as follows: 2tph Peterborough to Horsham via London Bridge (all day) 1tph Cambridge to Brighton via London Bridge (all day semi fast) 1tph Royston to Kings Cross (peak only) 2tph Cambridge to Kings Cross (all day stopping) 2tph Baldock to London Kings Cross (peak only)
Objectives
At the request of the DfT, GTR has been requested to develop options that:
1. Reduce the significance and risk of a major timetable change taking place at the same time
2. Embed new operating principles in a progressive manner
3. Meets key overarching principles that:
Protect the customer
o Plan does not remove or materially alter routes that are already offered today
o Ensure each phase offers customer benefit through capacity increases, connectivity and
frequency
Deliver redesigned Southern network as soon as possible
Ensure a fully integrated plan with Southeastern
Consistently and incrementally introduce Thameslink trains onto new routes, protecting
existing routes
Match with timetable development already completed around the six regions in conjunction
with other operators
4. Reliably introduces new technology and operating principles
5. Applies lessons learnt at every stage ensuring the plan provides time for stage gate decision on
whether to implement the next phaseQuestions?
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