High Performance Oracle SOA Suite Customer Panel
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High Performance Oracle SOA Suite
Customer Panel
Panelists:
Matt Wright, CTO, Rubicon Red
Chuck Kommana, Sr. Manager Middleware, Dell
Om Prakash Seth, Vice President IT, HDFC Bank
Moderators:
Robert Wunderlich (Oracle), Sven Bernhardt (OPITZ CONSULTING Deutschland GmbH)
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
1 Customer Case 1, Matt Wright, Rubicon Red
2 Customer Case 2, Chuck Kommana, Dell
3 Customer Case 3, Om Prakash Seth, HDFC Bank
4 Q&A
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 2
Agenda
1 Customer Case 1, Matt Wright, Rubicon Red
2 Customer Case 2, Chuck Kommana, Dell
3 Customer Case 3, Om Prakash Seth, HDFC Bank
4 Q&A
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 3
My Aged Care
A key element of the Australian
Government’s Aged Care Reforms
VISION
“To make it easier for older people, their
families, and carers to access information on
Presenter
ageing and aged care, have their needs Matt Wright
assessed and be supported to locate and CTO & Co-Founder, Rubicon Red
access services available to them.”
Author
SOA Suite 11g Developers Cookbook &
Source: “Aged Care Gateway Concepts of Operations”, Department of SOA Suite 11g Developers Guide
Social Services (June 2013)
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Case / Technical Challenge
“Aged Care Gateway As A Service”
GOVERNMENT ICT CHALLENGES TECHNICAL CHALLENGES
• Projects complex due to political, organizational • Deploy 15 Environments per Major Release, up to
and technical factors. 100 servers in Production (500 in total)
• Projects often over run and / or under deliver • Major Release every 3-6 months.
• Significant “duplication” of key capabilities across • Zero downtime for each Major Release
government departments.
TECHNICAL GOALS
BUSINESS GOALS Deliver a legacy for future projects, including:
• DSS aims to have a whole-of-Government • Implement a Platform as a Service Private Cloud
approach to Programme delivery • Grants as a Service
• Providing Aged Care capabilities “as a service” for • Implement a SOA / Microservice based
the whole-of-government. architecture to enable rapid delivery of new
functionality
• Implement DevOps to streamline SDLC delivery
KEY CHALLENGE – DELIVER ON TECHNICAL GOALS WHILST MEETING BUSINESS GOAL
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Gateway High Level Solution Architecture
TECHNOLOGY STACK
• Oracle SOA Suite
• Oracle Service Bus
• Oracle Policy Automation
• Oracle API Gateway
• Oracle Enterprise Data Quality
• Oracle Siebel
• Oracle Business Intelligence Publisher
• Microsoft .NET (Portal)
TOOLS
• MyST
• Jenkins
• Puppet
• VMware
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Release 1 Release 2
Technical Highlights Production Production
Production
Prod A Prod B Prod A Prod B
Volume of Transactions
• Used by 15,000 Service Providers Training Training
• Supports 3.6 Million Transactions per hour
User
Staging, Pre-Prod
User
Platform as a Service / DevOps Acceptance Acceptance
Production Production
• Provision environment of approx. 50 Support Support
Performance & Performance &
servers in under 6 hours. Stress Test Stress Test
• DevOps streamlines delivery of Patch Patch
System Acceptance Tst System Acceptance Tst
code/config into Production
Integration Test Integration Test
Blue-Green Deployments for Major Releases Reference Reference
System Test System Test
• Zero down time between deployments of Patch Patch
Dev & Test Zone
major releases into production Development Development
Maintenance Maintenance
Integration Integration
Micro Service Based Architecture
• SOA Reference Architecture supports Development Development
Assembly Assembly
delivery of Services (SCA, OSB) as “Micro
Services” Development Reference Development Reference
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Benefits
“Aged Care Gateway As A Service”
AGED CARE GATEWAY BENEFITS PLATFORM AS A SERVICE BENEFITS
Improved service delivery and simplifying • 200% ROI for Platform as a Service
interactions between Aged care sector & Federal • 25%+ Reduction in the software delivery lifecycle
Government • From 3-6 months to 6-8 hours to provision 100
• Identifiable entry point to aged care system server environment
• Easier for older people, families, and carers to • 90%+ reduction in defects caused by
access aged care information from a single configuration drift
trusted source • Zero down time for go-live with Blue Green
• Simplified how older people have their needs deployments
assessed, enabling to access the care they need. • 25% Reduction in overall IT budget devoted to
• Support for locating and accessing services. ongoing maintenance
• Central client record containing assessment and
service information. Significant additional benefits are expected to be
achieved through leveraging the PaaS to deliver
future releases of the Aged Care Gateway as well as
Major Release delivered every 3-6
the delivery of future projects.
Months
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
1 Customer Case 1, Matt Wright, Rubicon Red
2 Customer Case 2, Chuck Kommana, Dell
3 Customer Case 3, Om Prakash Seth, HDFC Bank
4 Q&A
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 9
SOA Suite @ DELL Chuck Kommana Sr. Manager, Middleware
SOA Suite– by Numbers
200 60+ Million 300
Domains (Prod Transactions per Servers hosting
and Non-Prod) day SOA platform
140 2000+ 15+
Services SOA tools &
externalized SOA Services technologies
110 242
1067
Enterprise services Reusable services Services
cataloged
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Dispatch Process
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Region Dispatches Messages Size KB
Dispatch Architecture Region
EMEA
Dispatches
10,000
Messages
350,000
Size KB
1,750,000
US/CA 25,000 875,000 4,375,000
Dell Dispatch Managem ent Application
(Delta) Japan 1,200 42,000 210,000
LATM 3,200 112,000 560,000
AP 19,000 665,000 3,325,000
Total 58,400 2,044,000 10,220,000
Per day metrics
Internal Applications Maestro Dispatch Orchestration – SOA Suite 12c External Applications OSB 11.1.1.7.4
• 20 JVMS @ 8 GB Each
• 4 Physical (24 CPU 128 GB each)
• Active/Active
BPEL 12.1.3
• 24 JVMS @ 8 GB Each
Trade Sphere
• 4 physical (24CPU 128 GB each)
• Active/Passive
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Agenda
1 Customer Case 1, Matt Wright, Rubicon Red
2 Customer Case 2, Chuck Kommana, Dell
3 Customer Case 3, Om Prakash Seth, HDFC Bank
4 Q&A
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 14Customer Centric Bank
Om Prakash Seth
Vice President - IT
omprakash.seth@hdfcbank.com
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |HDFC Bank …. Bank aapki Muththi Mein
HDFC Bank Limited, incorporated in 1994, is an Indian banking & financial services company headquartered in
Mumbai, Maharashtra, India
Largest private sector bank in India by market capitalization as of Feb. 2014
Winner of Best Asian Bank award 2015
Top 100 most valuable global brands in 2015 with a value of $14 billion
Ranked as 'Most Valuable Indian Brand’ for second consecutive year
Go Digital ….Bank offers 10-second Personal loan, the 30-minute auto and two wheeler loan, Chillr app & Payzapp
as part of digital banking initiative
About me: Om Prakash Seth , VP – IT & Incident Management Head. Manage
production incidents for mission critical Core banking applications. Om lead the implementation of Oracle Super Cluster in HDFC Security in
2013, which has been the Word's
first Super Cluster implementation in e-broking segment & has been accredited as "Best technology Implementation of the year" by Asian
Banker's award in 2014.
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Banking Trends – Indian Market
• Cash , Cheque , Call Center
• P2P, C2B , B2C , B2B
• Mobile , Net Banking
• Social Collaboration
• Peer to Peer Influence
• No Tolerance for slow response
• Traffic Woes – Audio / Video / Chat / Social Media
• Instant Gratification – Sales & Service
• Security Concerns
• Customers expect a 360⁰ view of relationship
• As transactions go electronic; Size , Volume & Cost have to
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |What are we doing
• Multi Channel, Multi System Integration
• 360⁰ & Continuity of Interaction
• Reducing TAT by leveraging technology – Real time integration, Mobility, Process Automation, …
• Enable customers to do all possible transactions on self service channels – Net, Mobile, Kiosks
• New gen security / Authentication. Various grades of security
• Value added service to increase stickiness, get customer to spend more time on our property
• Exploring Oracle Banking Platform, from a future proofing perspective
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Landscape
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |One Enterprise Integration with Oracle SOA Suite
Bank’s Challenges Bank’s Strategies
Originate from Any Channel • Digital Banking i.e. Origination from any channel through One Enterprise
• Transforming branch focused IT landscape to Customer Self Service
focussed architecture Integration Platform
• 70% of the systems work in silos and integrated through files Full fill every Customer Request • Innovative solutions for ensuring every customer request is fulfilled e.g.
• Scale to 5000 TPS from 1500 TPS and introduce e-commerce as part of Deliver continuous improvement with throttling for e-commerce surge
banking operations real time intelligence
All Services Available 24/7, 99.999%
• Inclusive Banking e.g. “Milk to Money”
Convert Applications to micro services. Create flexible origination and customer services
• Phase 1 – non core banking integration migration to ONE Integration Platform
• Phase 2 – Core Banking Retail integration migration
• Phase 3 – Private Wealth Banking and Corporate Banking integration migration
Current State:
200+ services in production
20+ Orchestration processes
45+ participating applications
6 external systems
80+ services to be rolled out around Core Banking to be rolled out over next 6 months
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Currently in - production
3rd party
MicroATM/Kiosk
NSCCL
NS-FC1 FSS
FSS-FC1
SOA DMZ component ATM
IVR HDB Metagrid
IVR-D1 HDB-SAS1 MG-LN1
IVR-D2 Webgate/
IVR-FM1
Oracle AP Auto Play / PRM Base 24
Consumers
IVR-V+1 SME HRMS RAP CTI DCMS ARMS Netbanking
IVR-E2F1 COSMOS WG-CPW1
IVR-SG1 SME-SAS1 HRM-KYC1 RAP-CIF1 AP-FC1 ARM-HRM1 PRM-V+1
D-WG1 NB-WG1 CO-V+1 WG-V+1
IVR-CB1 SME-CRM1 AP-FC2 ARM-KYC1 PRM-D1
NB-E2F1 WG-D1
IVR-KYC1 AP-V+1 WG-FM1
IVR-KYC2
IVR-WG1 CRM Next Shock & Credit WG-NB1
CSP CBCI DAP FC LOS POS WAS
IVR-WG2 CPSMS ACCOSA APS Awe Card
CSP-D1
SMS gateway CSP-D2 CB-SG1
DAP-KYC1 CRM-LOS1
CP-FC1 AC-D1 APS-MB1 FC-V+1 LOS-CRM1 S&A-FC1 CC-SAS1 POS-V+1 WAS-FC1
DAP-FM1 CRM-LMS1 FC-NS1 S&A-FC2 WAS-FC2
CSP-D3 CB-WG1 CP-FC2 AC-W1 POS-ACL1
DAP-E2F1 CRM-COLL1 S&A-FC3 WAS-FC3
SG-FM1 CSP-D4 AC-E2F1
DAP-CRM1 CRM-PDX1
SG-FM2 CSP-KYC1 CRM-D1
SG-CCD1 CSP-HNI1
SG-CRM1 CSP-AX1
Oracle SOA Suite
DAP-CRM1 WG-V+1 AC-D1
SG-FM1 WG-D1 DAP-KYC1 DAP-E2F1
LOS-CRM1 CO-V+1 HDB-SAS1 WG-CPW1
SG-FM2 CSP-D1 S&A-FC1 HRM-KYC1 CRM-LOS1 NB-E2F1 AC-W1
SG-CRM1 FC-V+1 SME-SAS1 MG-LN1
WG-FM1 CSP-D2 S&A-FC2 ARM-KYC1 CRM-LMS1 AC-E2F1 D-WG1
SME-CRM1 AP-V+1 CC-SAS1
DAP-FM1 CSP-D3 S&A-FC3 CRM-COLL1 IVR-E2F1 CB-WG1
IVR-FM1 POS-V+1
CSP-D4 CP-FC1
CSP-KYC1 CP IVR-WG1
PRM-V+1 RAP-CIF1 IVR-KYC1
IVR-D1 CP-FC2 IVR-KYC2 IVR-WG2
CRM Next IVR-V+1
IVR-D2 AP-FC1 LOS/LMS/ E2FA
Vision+ Lotus Notes
Flex@MW PRM-D1 CIF WAS-FC1 Collections Webgate/ Base24
CRM-D1 WAS-FC2 SOA KYC AP-CIN1
For FC IVR-CB1
WAS-FC3
CSP-AX1
DCMS
Providers
AP-FC2 CRM-PDX1
WG-NB1 FSS-FC1 CB-SG1
SAS (Enterprise
CRM-PDX1 Cashin IVR-SG1
CBCI
POS-ACL1 FC Dedupe) AXIOM Posidex
Net banking SMS gateway
SG-CCD1
ACL APS-MB1 ARM-HRM1
CSP-HNI1
CCDI NEFT CSP (for DNC) Multibureau ARMS
HNI
SOA DMZ component
FC-NS1
3rd party
IDRBT/ RBI NPCI
NSCCL
CIBIL
UIDI / NSDL
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Phase 1 : Benefits
• CIF Service
– Single view of the customer dynamically retrieved
– Benefit Value : 2,500,000 INR (40k USD) per call center executive per year
• Seamless Gold Purchase
– Gold purchase wait time reduced from 8 hours to 15 minutes
• KYC Dedupe & Internal Dedupe services
• CRM integration ensure one single source for customer data
• Booking service charges etc. at real time
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Phase 2: Envisaged Benefits
• Self Service Channels : Increase customers from 5-7 Million to 15-20
Million in next 3 Yrs
• Customer Experience : Personalized banking through Internet ,Mobile and
Twitter Channels
• Partner with e-commerce: Smart Buy, Chillr
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |We have come a long way…
…But we still have miles to go.
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Agenda
1 Customer Case 1, Matt Wright, Rubicon Red
2 Customer Case 2, Chuck Kommana, Dell
3 Customer Case 3, Om Prakash Seth, HDFC Bank
4 Q&A
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 25Q&A
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 26Robert Wunderlich
• Product Manager for
– Service Integration
– Microservices
– DevOps/Continuous Delivery
– API Management
• Former Development
Engineer/Manager for Oracle E-
Business Suite
• 17 Years with Oracle
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 28
28Sven Bernhardt
• Solution architect @OPITZ CONSULTING Deutschland GmbH
• Oracle ACE
• Author of articles, blogs, books
• Frequent speaker on diverse conferences
• About OPITZ CONSULTING Deutschland GmbH
– 10 locations over Germany and Poland
– Oracle Platinum Partner, Specialized in SOA, BPM, ADF, etc.
– 2 Oracle ACE Directors and 2 Oracle ACEs
– Business IT Alignment, BPM, SOA and system integration, Application
development, IT Infrastructure Management
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 29You can also read
