How Cloud Computing is Reshaping the Way Insurers Work May 2018

 
How Cloud Computing is Reshaping the Way Insurers Work May 2018
How Cloud Computing is Reshaping the Way
Insurers Work
May 2018
Gil Maletski, Chief Technology Officer, Property and Casualty Division,
gil.maletski@sapiens.com
Cloud Computing is Reshaping the Way Insurers Work

Table of Contents
1.                           Introduction ....................................................................................3
     A Brief Definition of Cloud Computing .........................................................................3
     The Different Types of Cloud Computing ......................................................................3
        Public Cloud ..........................................................................................................3
        Private Cloud.........................................................................................................4
        Hybrid Cloud .........................................................................................................5
     Basic Cloud Computing Services Models ......................................................................5
2.                           Cloud Managed Services ...................................................................7
     Cloud Managed Service Offerings................................................................................7
     Benefits of Cloud Managed Services ............................................................................8
3.                           Cloud Computing and Managed Services for Insurers ...........................9
     Challenges Facing Today’s Insurers ..............................................................................9
     Adopting Cloud Computing and Managed Services .......................................................9
     Today’s Cloud Computing and Managed Services for Insurers ........................................9
4.                           Benefits of Cloud Computing and Managed Services for Insurers......... 11
     Reduced Costs through Improved Processes .............................................................. 11
     Enhanced Elasticity and Scalability ............................................................................ 11
     Improved Customer Engagement .............................................................................. 12
     Optimized Risk Management and Disaster Recovery ................................................... 12
     Increased Productivity ............................................................................................. 12
5.                           Maximizing Cloud Computing .......................................................... 14
     Contact Us.............................................................................................................. 14
     About the Author .................................................................................................... 14
6.                           About Sapiens ............................................................................... 15
Cloud Computing is Reshaping the Way Insurers Work

1. Introduction
Imagine that your company had its own electric generator for each of its buildings to run all
the electric processes you need for your operations. That sounds like the 1870s, right? So
why maintain your own software services in-house when cloud computing is changing the
world like Thomas Alva Edison did in 1882, when he developed the world's first central
generating plant in New York City to distribute electricity as a utility?1
Like electricity, the cloud is here to stay. In fact, running services and applications, and
storing information on the cloud is no longer a new idea, but rather a standard practice.
Over 95 percent of businesses run applications in the cloud or use cloud storage, according
to a January 2017 poll by RightScale, which surveyed 1,000 IT professionals about their
adoption of cloud infrastructure and related technologies.2

A Brief Definition of Cloud Computing
Cloud computing is the delivery of hosted services over the internet. Instead of requiring
organizations to build and maintain their own computing infrastructures in-house, cloud
computing enables them to access their computer resources as a utility, just like electricity in
the post-1880s world.3 With cloud computing, users can access software and applications
that are hosted by a third-party in the cloud from anywhere, freeing them from worrying
about day-to-day operational headaches, such as IT operations, storage and power.4
The earliest concept of delivering computing resources through a global network originates
in the 1960s. Sufficiently large bandwidth for increasing internet use in the 1990s turned this
futuristic concept into a reality, giving way to cloud computing for the masses. The pioneer
in the use of cloud computing was Salesforce.com in 1999, which delivered enterprise
applications via a simple website.5 Another important historical milestone was the launch of
the Amazon Web Service (AWS) platform in July of 2002.6

The Different Types of Cloud Computing
There are different ways to use cloud computing resources, but the main options are public,
private and hybrid clouds. Organizations opt for one or more of these options based on their
specific needs.

Public Cloud
Public clouds are the most common channel for cloud computing. In 2017, 89 percent of
businesses used the public cloud, according to the January 2017 RightScale survey.7 Cloud
resources, such as servers and storage, are owned and operated by a third-party cloud
service provider and delivered over the internet, with the organization accessing services
and managing their account using a web browser. All hardware, software, and other
supporting infrastructure is owned and managed by the cloud provider.8
You can look at the public cloud as the apartment complexes of the internet. Third-party
companies serve as the “landlords” who own and operate the servers, handle security and

1
  “Emergence of Electrical Utilities in America,” The National Museum of American History.
2
  “Cloud Computing Trends: 2017 State of the Cloud Survey,” RightScale, February 15, 2017.
3
  “Cloud Computing” (Definition), TechTarget.
4
  “What is Cloud Computing?” Salesforce.
5
  “A History of Cloud Computing,” ComputerWeekly.com, March 2009.
6
  “Amazon Web Services,” Wikipedia.
7
  “Cloud Computing Trends: 2017 State of the Cloud Survey,” RightScale, February 15, 2017.
8
  “What are Public, Private, and Hybrid Clouds?” Microsoft Azure.
Cloud Computing is Reshaping the Way Insurers Work

can also establish data standards for specific compliances. They rent out space on their
servers, charging according to disk space, bandwidth and other factors.9
Public cloud deployments are generally used to provide web-based email, online office
applications, storage and testing, and development environments.
Advantages of the Public Cloud
Advantages include:
•   Lower costs: no need to purchase hardware or software, and organizations pay only for
    the services they use. Storage in the public cloud is generally much cheaper than storage
    at the organization’s premises (economies of scale), with an option for “pay as you go”
•   Removal of the IT burden: there is no data center, no deployment, no IT “heavy lifting,”
    no maintenance, no upgrades and patches, and no admin.
•   Reduced financial risk: increased availability and disaster recovery; users can move from
    CAPEX to OPEX.
•   Virtually unlimited scalability: the public cloud’s resources are available on-demand
    when scale-up is required.
•   High reliability: a vast network of servers mitigates against failure and offers robust
    disaster recovery.10
•   Secured: big companies (Microsoft, Amazon, etc.) are investing heavily in security, much
    more than any private organization can invest.
•   Innovation: server-less architecture leads to ease of management and reduced costs.
    Companies can be ready for artificial intelligence, machine learning, predictive analytics,
    etc., as well as integration with the Internet of Things and voice interfaces, while
    automatically leveraging cloud provider infrastructure enhancements.
•   Agility and Availability: there is no need to guess the capacity and automated processes
    (load, installation and software upgrades) increase the speed of implementation

Private Cloud
Like the public cloud, the private cloud stores information that can be sent and accessed via
the internet. With a private cloud, however, computing resources are used exclusively by an
organization. This provides a higher level of control over the cloud’s security and access,
while offering access information from any location. The organization can host multiple
“tenants,” but these tenants will be specific departments within the organization. Private
cloud solutions can be hosted by third parties that will deal with maintenance either on site,
or at their server farm.11
By using a private cloud, it’s easier for organizations to customize their resources to meet
their unique IT requirements. Private clouds are often used by government agencies,
financial institutions, and other mid- to large-size organizations with business-critical
operations seeking the highest levels of control over their environment. Companies using
private clouds tend to do so because of the extra security and responsiveness, as well as for
reasons of privacy or compliance. In 2017, 72 percent of businesses used a private cloud,
according to the January 2017 RightScale survey.12

9
  “Public Cloud vs. Private Cloud vs. Hybrid Cloud Storage: What's Best for Your Business,” Tom’s IT
Pro, March 9, 2017.
10
   “What are Public, Private, and Hybrid Clouds?” Microsoft Azure.
11
   “Public Cloud vs. Private Cloud vs. Hybrid Cloud Storage: What's Best for Your Business,” Tom’s IT
Pro, March 9, 2017.
12
   “Cloud Computing Trends: 2017 State of the Cloud Survey,” RightScale, February 15, 2017.
Cloud Computing is Reshaping the Way Insurers Work

The private cloud is a popular option for insurers, for reasons of security and complying
with regulations.
Advantages of the Private Cloud
• Increased flexibility: organizations can customize their private cloud environment to
   meet their own specific business needs.
• Tailored security: resources on the private cloud are not shared with others, ensuring
   higher levels of control and security.
• High scalability: private clouds offer the scalability and efficiency of the public cloud.13

Hybrid Cloud
The hybrid cloud combines on-premise, private cloud infrastructures, with public clouds, so
organizations can benefit from the best of both worlds. The hybrid model offers
organizations flexibility based on their specific needs and how they use their data.
Organizations can move data and applications between private and public clouds, increasing
deployment options. For example, an organization can use the public cloud for high-volume,
lower-security needs, such as web-based email, while using their private cloud for more
sensitive, business-critical operations, like financial reporting, which requires a secure
environment.
Another hybrid cloud option is “cloud bursting.” This is when an application or resource runs
in the private cloud until there is a spike in demand, and then the organization can “burst
through” to the public cloud for additional computing resources.14 As noted earlier, 72
percent of businesses used a private cloud in 2017.15 While it may be considered redundant
to have data in both private and public clouds, it is safer for data preservation during an
outage.16
Advantages of the Hybrid Cloud
• Control and security: the organization can maintain a private infrastructure for sensitive
   assets.
• Flexibility: it is possible to take advantage of additional resources in the public cloud
   when needed.
• Cost-effectiveness: organizations pay for extra computing power from the public cloud
   only when necessary.
• Risk-averse: the hybrid model provides data preservation during an outage.17

Basic Cloud Computing Services Models
Cloud computing offers the following services:
•    Software as a Service (SaaS): using the cloud, software, such as an internet browser or
     application, becomes a usable tool.
•    Infrastructure as a Service (IaaS): a third-party hosts elements of infrastructure – such
     as hardware, software, servers, and storage – along with back-up, security and
     maintenance.
•    Platform as a Service (PaaS): according to Microsoft Azure’s website, “Platform as a
     service (PaaS) is a complete development and deployment environment in the cloud,

13
   “What are Public, Private, and Hybrid Clouds?” Microsoft Azure.
14
   “What are Public, Private, and Hybrid Clouds?” Microsoft Azure.
15
   “Cloud Computing Trends: 2017 State of the Cloud Survey,” RightScale, February 15, 2017.
16
   “Public Cloud vs. Private Cloud vs. Hybrid Cloud Storage: What's Best for Your Business,” Tom’s IT
Pro, March 9, 2017.
17
   “What are Public, Private, and Hybrid Clouds?” Microsoft Azure.
Cloud Computing is Reshaping the Way Insurers Work

       with resources that enable you to deliver everything from simple cloud-based apps to
       sophisticated, cloud-enabled enterprise applications. You purchase the resources you
       need from a cloud service provider on a pay-as-you-go basis and access them over a
       secure Internet connection.”18

18
     “What is PaaS?”, Microsoft Azure.
Cloud Computing is Reshaping the Way Insurers Work

2. Cloud Managed Services
Cloud managed services – management and maintenance services performed on the cloud
infrastructure to make it functionally ready from a business user’s perspective19 – offer
organizations the skilled resources to complement their in-house functionality and IT
infrastructure. Cloud managed services are managed in collaboration with a third-party
managed service provider using cloud platforms. They enable organization to ensure that
architecture, provisioning on cloud, migration to cloud, application and data deployment,
and day-to-day management are performed by the cloud provider.
This is the best of both worlds – the convenience of cloud infrastructure, without the need
to employ experts to manage cloud operations. The cloud’s managed services market size is
projected to almost double from $27.15 billion in 2017, to $53.78 billion by 2022.20
Services available via cloud managed services include:
•    Managed network operations
•    Managed security operations
•    Managed cloud
•    IT lifecycle management
•    Managed mobility and applications
Using cloud managed services, organizations can add to their existing competences or
replace costly functions or processes. Cloud managed services can transform IT systems and
automate business processes, allowing the organization to focus more of their resources and
efforts on achieving strategic business objectives.21
Based on which layer organizations would like to outsource, there are three common
options for managed services:
•    Managed through the application layer: the vendor manages the application – such as
     e-commerce, overseeing Oracle ERP, SAP, Web-based, reporting and social media apps –
     through to the application layer. It includes apps and database patching, as well as the
     support of the corresponding echo system from a technical perspective. These plans
     usually offer service-level agreements (SLA) at the application layer.
•    Managed through the data layer: the vendor manages the data layer. Databases such as
     DB2, Oracle, SQL-SVR, and MySQL; their support and back-ups are part of the services. It
     also includes what’s offered in option three below.
•    Managed through the OS layer: the vendor manages only through to the operating
     system layer. This includes the OS installation, support, virus protection, provisioning,
     etc.22

Cloud Managed Service Offerings
Cloud managed services tools enable cloud computing-based resources to work optimally
and properly interact with users and other services.23 Cloud managed services offer
organizations the following capabilities:

19
   “Why Managed Services are Key to Driving Cloud Results,” IBM, November 17, 2017
20
   “Cloud Managed Services Market by Service Type (Managed Infrastructure, Managed Network,
Managed Security, Managed Data Center, and Managed Mobility Services), Deployment Type,
Organization Size, Industry Vertical, and Region – Global Forecast To 2022,” MarketsandMarkets, May
2017.
21
   “What is Cloud Managed Services?” Netfast.
22
   “Why Managed Services are Key to Driving Cloud Results,” IBM, November 17, 201.
23
   “Cloud Management,” Webopedia.
Cloud Computing is Reshaping the Way Insurers Work

•    Self-service: cloud managed services offer organizations the self-service capabilities that
     can eliminate the processes typically associated with IT resource provisioning. Users can
     access a public or private cloud, review current cloud computing instances or create new
     ones, monitor utilization and costs, and adjust resource allocations. With reporting,
     users can track cloud budgets and reduce or delete unused instances to cut operating
     expenses.
•    Workflow automation: cloud managed services automate organizations’ workflows.
     Organizations can turn business policies into the actionable steps needed to create and
     manage cloud computing instances, without human intervention. Workflow automation
     helps businesses meet their reporting, deployment and compliance needs. For example,
     cloud management tools can alert a manager when an employee tries to move a private
     cloud workload to the public cloud, potentially violating company compliance or security
     policies.
•    Cloud analysis: cloud managed services enable ongoing analysis of cloud computing
     workloads and user experiences (UX). In a private cloud environment, organizations can
     ensure their infrastructure works properly and offer a basis for tasks, such as workload
     balancing and capacity planning. In public clouds, performance metrics for latency or
     downtime help ensure compliance with public cloud provider SLAs. Using metrics,
     organizations can also decide whether to change cloud providers, or migrate workloads
     from public to private clouds.24

Benefits of Cloud Managed Services
•    Quick time to delivery for increased customer retention
•    Flexibility to provision exactly what the customer wants: CPU, memory, disk space,
     network/configuration, and how the customer wants them allocated
•    Quick ROI, reduced operational expenses and cost savings
•    Visibility and control via metering enables charging customers for exactly what they use
•    Competitive advantage through provisioning control: while not every service provider
     will want to offer self-service provisioning, the functionality is still important and cannot
     be offered without cloud management. Some companies will want to enforce
     “delegation control” – certain people can provision servers on-demand, while others
     need to request it. This is a competitive advantage25
•    Reduced compliance risk
•    Maximized hardware and software performance, increased network performance,
     enhanced network security and improved system reliability26

24
   “Cloud Management,” TechTarget, June 2017.
25
   “5 Benefits of Cloud Management,” “Heads in the Cloud” blog (Flexiant), April 18, 2013.
26
   “Cloud & Managed Services Explained,” BigAir.
Cloud Computing is Reshaping the Way Insurers Work

3. Cloud Computing and Managed Services for Insurers

Challenges Facing Today’s Insurers
Insurers are not unique among businesses around the world in facing significant challenges.
They’re constantly looking for new ways to reduce costs, drive revenue, improve
collaboration, offer value to their customers and reduce time to market for products.
Today’s customers demand customized, high-value products that are delivered efficiently
across every chosen channel. But insurers’ profits are being eroded by drops in demand and
regulation requirements continue to slow them down. Meanwhile, competition is increasing.
Insurers must be able to adapt and price their products and services in response to dynamic
markets and competitive changes.
These tough demands spur the need for insurers to constantly upgrade and expand their
computing capabilities and become more agile, which impacts both their IT and business
operations. The complex applications, data warehouses, server software and new business
solutions they require to meet these challenges demand a great deal of expensive
computing power. 27 They also require qualified teams of professionals to install, run,
maintain and update them.
Legacy systems simply weren’t built for modern challenges. Aging hardware requires
constant investment in new infrastructure. Evolving web application requirements and user
demands result in regularly needing to scale-up servers with additional resources. Growing
companies need to expand infrastructure. All this comes at a very high cost.28

Adopting Cloud Computing and Managed Services
Cloud computing, in general, and cloud managed services are a massive opportunity for the
insurance industry. The industry is heavy on data and processes, while on the other hand,
constantly needs to stay ahead of the competition and increase customer engagement,
while keeping costs down. The implementation of cloud-based applications and services
heralds a sea change in how to approach marketing, delivery, technology and customer
service. By embracing the new world of cloud computing, insurers are, in effect, turning
infrastructure into a utility that only needs to be paid for when it’s used, is scaled up or
down based on need, and is upgraded automatically. Most importantly, cloud computing
enables insurers to work more flexibly and get to market quicker while realizing major cost
savings.
While cost savings is clearly an important reason for shifting to cloud computing, this
approach to IT and business is also about changing decades of operating habits to be more
engaging to customers and offer them value, and in so doing, create a stronger customer
base and brand.

Today’s Cloud Computing and Managed Services for Insurers
It may have emerged as an efficient way to turn storage into a utility, but today, cloud
computing has gone far beyond just serving as an infrastructure solution, and insurers are
taking advantage of the opportunities it offers. Cloud-based platforms, storage and
applications are changing how insurers create and deliver their products and services,

27
   “Cloud Computing for Insurance: Inside the Drive Toward New Business Models,” IBM Thought
Leadership White Paper, October 2013.
28
   “Case Study: Managed Cloud Services Help Insurance Insight Offer an Enterprise Web Application
Experience,” CloudOps.
Cloud Computing is Reshaping the Way Insurers Work

manage risks and claims, collaborate with channel members and partners, and communicate
with customers, agents and brokers.
A private cloud improves insurers’ operational efficiency and performance by ensuring data
security, while offering accessibility to their employees in a low risk and efficient way. The
public cloud helps insurers reduce costs by making data and services available to their
customers and external networks.
Overall, cloud computing and cloud managed services make a big difference in answering
the needs of today’s customers. Using cloud computing, which unifies data, insurers can get
products and services to market faster and can improve the renewal process with external
systems. Analytics on the cloud give rise to customer-oriented services. Cloud-based
collaborative tools enable insurance advisors to answer questions on products and offering
services 24/7 from any location.29
Insurers today are taking advantage of cloud computing and cloud managed services to:
•    Deploy their core systems cheaply and affordably, and support critical functions, such as
     billing and underwriting
•    Introduce new business models and applications
•    Capture real-time intelligence about an accident situation through mobile devices and
     mobile applications
•    Support agent management, including sales document management and application
     submission
•    Run email and whiteboard applications from the cloud so agents, employees, field reps
     and developers can collaborate in real-time, from any device
•    Provision and scale computing resources to meet periodic demand for actuarial and
     financial workload
•    Preserve data for audits
•    Shift workloads to lower-cost and higher efficiency service providers30

29
   “Eight Reasons Why Insurance Companies Should Move to Cloud,” Matthew Militano (LinkedIn),
March 18, 2016.
30
   “Cloud Computing for Insurance: Inside the Drive Toward New Business Models,” IBM Thought
Leadership White Paper, October 2013.
Cloud Computing is Reshaping the Way Insurers Work

4. Benefits of Cloud Computing and Managed Services for
   Insurers
While concerns do exist over some areas of the cloud, such as security, the advantages are
overwhelming. Surveys have shown a drop in these concerns as use of the cloud becomes
more widespread and expertise in all areas is on the rise. Concerns about cloud security fell
to 25 percent in 2017 compared to 29 percent in 2016, according to the RightScale survey.31

Reduced Costs through Improved Processes
As with all industries, insurers are under pressure to cut costs. Cloud computing significantly
decreases operating and capital investment costs. It provides greater flexibility in IT function
and scale at a lower cost, and in a shorter time frame, than traditional IT systems. Cloud
computing enables simplification of architectures and processes, while eliminating
inefficiencies across the organization. By using the cloud, IT costs are reduced by:

•    Moving labor-intensive processes such as data collection, business analytics, archiving,
     monitoring, application testing and development to the cloud
•    Scaling IT services, such as storage and actuarial computation, keeps processing time to
     a minimum32
•    Paying per use for the resources and workloads used33
•    Eliminating the capital expense of buying hardware and software, and setting up and
     running on-site data centers, including racks of servers, round-the-clock electricity for
     power and cooling, and IT experts to manage the infrastructure
•    Using cloud computing services run on a worldwide network of secure data centers,
     which are regularly upgraded to the latest generation of fast and efficient computing
     hardware, for reduced network latency and greater economies of scale34

Enhanced Elasticity and Scalability
Distribution channel pressures and evolving consumer demands for mass customization and
hybrid products mean that the flexibility of insurers to quickly respond to new opportunities
or challenges is vital. By using cloud computing:
•    Applications such as short-term segmented marketing campaign applications can be
     designed, developed and deployed within days or even hours, instead of weeks or
     months35
•    Insurers can scale-up as their computing needs increase and scale down again as
     demands decrease, eliminating the need for massive investments in local infrastructure,
     which are always required on an ongoing basis
•    Insurers can move certain workloads to or from the cloud, or to different cloud
     platforms, whenever necessary or automatically, either for better cost savings or to use
     new services as they emerge36

31
   "Cloud Computing Trends: 2017 State of the Cloud Survey,” RightScale, February 15, 2017.
32
   “Cloud Computing for Insurance: Inside the Drive Toward New Business Models,” IBM Thought
Leadership White Paper, October 2013.
33
   “Cloud Computing,” TechTarget, July 2017.
34
   “What is Cloud Computing?” Microsoft Azure.
35
   “Cloud Computing for Insurance: Inside the Drive Toward New Business Models,” IBM Thought
Leadership White Paper, October 2013.
36
   “Cloud Computing,” TechTarget, July 2017.
Cloud Computing is Reshaping the Way Insurers Work

Improved Customer Engagement
Today’s insureds DEMAND better service, more customized offerings and whatever is new in
the cyber-sphere. Using cloud computing enables insurers to focus on and improve the user
experience at virtually every touch-point. This results in improved customer engagement via:
•    The ability to develop innovative and relevant products and to optimize claims and
     policy servicing capabilities towards improved customer retention and profitability
•    Access to the cloud from a wide variety of devices, from any location
•    Utilization of analytics capabilities in cloud computing to better understand the
     enormous amount of extremely valuable exclusive customer information that the
     insurer already possesses. This enables them to better understand customer behavior
     and deliver personalized marketing campaigns and insurance opportunities relevant to
     each customer. This alignment of service levels, products and customer interactions
     allows insurers to make better decisions regarding good and bad risks and predict which
     clients are likely to move to another insurer and why37

Optimized Risk Management and Disaster Recovery
Using cloud computing insurers can help manage risk and fraud, as well as improve and
reduce the costs of vital disaster recovery. Cloud computing enables insurers to:
•    Make data back-up, disaster recovery and business continuity easier and less expensive,
     because data can be mirrored at multiple redundant sites on the cloud provider’s
     network, across multiple regions38
•    Integrate all risk data, such as risk and control assessments, loss events and key risk
     indicators within a single environment, enabling insurers’ IT staff to make better
     decisions about the business risk and the regulatory context of IT breaches
•    Measure, aggregate and report risk-based solvency capital to regulators and other key
     stakeholders in a repeatable, auditable fashion
•    Identify fraud and undesirable behavior and isolate recovery opportunities throughout
     the claims process. Insurers can identify and mitigate claims with a higher likelihood of
     determining fraudulence, and undertake this detection earlier in the lifecycle across a
     wider range of fraud schemes
•    Use the cloud’s additional computing power to support more sophisticated risk
     modeling to improve financial planning, actuarial reserving and risk management
     activities39

Increased Productivity
Data centers require that IT departments spend a lot of time on hardware set-up, software
patching and other time-consuming IT management chores. Insurers can shift these tasks to
the cloud and will reap the benefits, including:
•    Increased productivity from being able to reassign IT resources to achieve business goals
•    Quick and easy set-up of cloud computing services within the organization in a matter of
     minutes results in less time wasted on adjusting settings, such as choosing a password or

37
   “Cloud Computing for Insurance: Inside the Drive Toward New Business Models,” IBM Thought
Leadership White Paper, October 2013.
38
   “What is Cloud Computing?” Microsoft Azure.
39
   “Cloud Computing for Insurance: Inside the Drive Toward New Business Models,” IBM Thought
Leadership White Paper, October 2013.
Cloud Computing is Reshaping the Way Insurers Work

       selecting which devices you want to connect to the network, and rapid adoption for
       enhanced productivity40
•      Automatic updates that must only be downloaded save time and don’t require any
       expertise to implement41

Cloud computing and cloud managed services compel insurers to make the shift towards a
business strategy and an allied IT approach that fully embraces the power and advantages
they generate. A vital cog in this wheel of business reinvention in the age of the cloud is a
third-party provider who can offer the most innovative and flexible cloud solution dedicated
to the industry-specific needs of the insurer.

40
     “What Is Cloud Computing and How Does It Work?” Money Crashers.
41
     “What is Cloud Computing?” Microsoft Azure.
Cloud Computing is Reshaping the Way Insurers Work

5. Maximizing Cloud Computing
Sapiens has partnered with the leading cloud providers to offer its policy administration
systems and accompanying services over private and public clouds. Sapiens’ cloud
deployment includes full infrastructure for operations, plus the option of choosing cloud-
related managed services delivered by Sapiens’ highly experienced professional services
team. The cloud and managed services proposition is accompanied by an affordable pricing
scheme.

Contact Us
Interested in learning more about the cloud and how it can benefit your business? Contact
us.

About the Author
                CTO for the P&C/GI Division at Sapiens
                Gil Maletski is the chief technology officer for the property and
                casualty/general insurance division at Sapiens. He possesses strong
                software architecture and design capabilities, with deep managerial,
                business and technical understanding.
Cloud Computing is Reshaping the Way Insurers Work

6. About Sapiens
Sapiens International Corporation is a leading global provider of software solutions for the
insurance industry, with a 30-year track record of delivering to more than 400 organizations.
The company offers software platforms, solutions and services, including a full digital suite,
to satisfy the needs of property and casualty/general insurers, and life, pension and annuity
providers. Sapiens also services the reinsurance, workers’ compensation, financial and
compliance, and decision management markets.
The company’s portfolio includes policy administration, billing and claims, underwriting,
illustration and electronic application. The digital suite features customer and agent portals,
and a business intelligence platform. For more information: www.sapiens.com.
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