SERVICE GUIDE 2018 DHL EXPRESS

 
SERVICE GUIDE 2018 DHL EXPRESS
DHL Express – Excellence. Simply delivered.

DHL EXPRESS

SERVICE GUIDE 2018
        FINLAND
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     The international specialists             Services              How to ship with DHL Express   Shipping tools
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SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                           2

THE INTERNATIONAL
SPECIALISTS

 The international specialists                Services     How to ship with DHL Express   Shipping tools

DHL Express is the global market leader and specialist
in international shipping and courier delivery services,
and we’ve been building and continuously improving
our service for more than 45 years. Key to our success
is the strength of our global network, spanning more
than 220 countries and territories, in which some
90,000 employees provide services to more than 2.5
million customers.

What really sets us apart is the international shipping
expertise of our people. Their knowledge, coupled
with their passion and ‘can-do’ attitude, delivers
a truly world-class service and ensures that your
shipments get to their destination securely and as
quickly as possible.

Their expertise has been further enhanced recently
as a result of all our employees participating in the
company’s award-winning Certified International
Specialists (CIS) engagement and development
program.

This guide enables you to find out how DHL Express
can help you with your international shipping needs,
and to see what best fits your needs from our wide
range of products and services. Should you have any
questions, please get in touch with Customer Service,
tel. 030 45 345 or visit us at dhl.fi.
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                          3

     SERVICES
     HOW  TO SHIP WITH
     DHL EXPRESS

      The international specialists                         Services                     How to ship with DHL Express                        Shipping tools

Export services          Import services         Domestic services     DHL Express Envelope    Optional services            Surcharges          Customs services

     All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
     every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
     services offer full track-and-trace visibility so you always know where your shipments are.

     EXPORT SERVICES
     DHL Express 9:00 (10:30 to the USA)                                          DHL Express Worldwide
     Our premium time-definite service offers a delivery before                   Our most popular product, DHL Express Worldwide, offers
     9:00 (10:30 to the USA) on lanes that guarantee either a                     an end of business day delivery service around the world for
     next or second business day delivery. DHL Express 9:00 is                    pieces up to 70kg and shipments up to 1,000kg.
     offered to the majority of business centers in Europe, the
     Middle East, Africa and Asia. DHL Express 9:00 features a                    We deliver reliably and quickly to more global destinations
     money-back guarantee and is suitable for pieces up to 30kg                   across a single integrated network than any other express
     and shipments up to 300kg.                                                   delivery company.

     DHL Express 12:00                                                            DHL Economy Select
     With DHL Express 12:00 you will receive your shipments                       DHL Economy Select is the ideal choice for less urgent
     before 12 noon on the next possible business day. DHL                        shipments, with door-to-door delivery throughout Europe
     Express 12:00 offers a money-back guarantee and allows for                   within a defined number of business days.
     heavier pieces up to 70kg and shipments up to 300kg.

     Our international services at a glance

                                           DHL Express 9:00                                        DHL Express
                                                                         DHL Express 12:00                                      DHL Economy Select
                                           (10:30 to the USA)                                      Worldwide
                                           Delivery before 9:00
                                                                         Delivery before 12 noon   Delivery by the end of
                                           (10:30 to the USA) on                                                                Delivery within a defined
      Service description                                                on the next possible      the next possible
                                           the next possible                                                                    number of business days
                                                                         business day              business day
                                           business day
      Money-back guarantee                 Yes*                          Yes*                      No                          No

      Countries and territories covered    28                            More than 75              More than 220               27

      Delivery attempts                    2                             2                         2                           2
      Maximum piece weight
                                           30kg                          70kg                      70kg                        70kg
      (not on pallet)
      Maximum piece dimensions
                                           120 x 80 x 80cm**             120 x 80 x 80cm**         120 x 80 x 80cm**           120 x 80 x 80cm**
      (L x W x H)
      Pallets accepted                     No                            No                        Yes                         Yes

      Maximum pallet weight                n/a                           n/a                       1,000kg                     1,000kg

      Maximum shipment weight              300kg                         300kg                     1,000kg                     1,000kg
      Maximum pallet dimensions
                                           n/a                           n/a                       120 x 100 x 160cm           120 x 100 x 160cm
      (L x W x H)
      *Additional terms and conditions apply – see dhl.fi > Express > Shipping > Shipping Advice > Terms and Conditions for details.
      **Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                4

     SERVICES
     HOW  TO SHIP WITH
     DHL EXPRESS

      The international specialists                      Services                      How to ship with DHL Express                Shipping tools

Export services        Import services        Domestic services     DHL Express Envelope    Optional services         Surcharges      Customs services

     IMPORT SERVICES                                                           DOMESTIC SERVICES
     With our DHL Express Worldwide Import product, you can                    If you want to ship documents or goods within your own
     import shipments from over 200 countries in the world. This               country, we can offer our DHL Time Definite Domestic by the
     is more than any other express delivery company can offer.                end of the next possible business day.
     What’s more, customers in, say, the USA can order an import
     from China not just to the USA, but to other destinations as
                                                                               DHL EXPRESS ENVELOPE
     well. We call this a third country shipment.
                                                                               Our DHL Express Envelope service provides door-to-door
     There is no need for local brokers or forwarders to get                   international delivery of lightweight document
     involved in any part of the process. You are in full control,             shipments by the end of the next possible business day.
     and able to manage all aspects of your imports in a very                  It also offers you carbon neutral shipping at no extra charge.
     simple way.                                                               Its features include:

     If you need a faster delivery, our DHL Express 12:00 service              ■■ Up to 300 grams
     is available for imports as well, as is our DHL Economy                   ■■ Global coverage
     Select Import service for less urgent shipments throughout                ■■ Document shipments only
     Europe. You can order an import from another country, to                  ■■ Packaging envelope included
     be delivered to your country or any other destination, by                 ■■ GoGreen Climate Neutral service
     using our dedicated electronic shipping solution for imports.
     You will have one account number, one invoice in a single
     currency and a fixed price that means you know exactly
     what you will pay.
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                     5

     SERVICES
     HOW  TO SHIP WITH
     DHL EXPRESS

      The international specialists                       Services                       How to ship with DHL Express                Shipping tools

Export services         Import services        Domestic services     DHL Express Envelope       Optional services       Surcharges       Customs services

     OPTIONAL SERVICES
     DHL Express offers a wide range of optional services – from
     non-standard deliveries and billing options to climate
     neutral shipping. In this way, we give you the flexibility to
     choose the service that best fits your needs when using our
     express delivery services worldwide.

     Duties and Taxes Paid                                                       Extended Liability
     To make exporting your shipment even easier, DHL Express                    If you are sending valuable documents such as passports,
     can arrange for the shipper or a third party to be billed                   visa applications or regulatory certificates you can extend
     for any duties and taxes payable at destination, rather                     the DHL standard liability with this service. It provides
     than the receiver of the shipment being billed. Charges apply               coverage and compensation in the case of loss or damage.
     whenever the shipper requests that duties, taxes or other
     regulatory fees be paid outside of the destination country.                 Direct Signature
                                                                                 If you are sending sensitive documents or high value
     Dedicated Pickup                                                            contents you can request DHL to obtain a direct signature
     If your business needs a dedicated vehicle to collect unusual               from the consignee or a representative at the delivery
     shipments or a pickup outside normal business hours, we can                 address. DHL will ensure your shipment is not re-directed,
     arrange this for you.                                                       or delivered at an alternative address. This service is only
                                                                                 available on request.
     Shipment Preparation
     This is a convenient, fast and reliable service for seasonal                GoGreen Climate Neutral
     or irregular shipments that require extra resources for their               This service is for customers who need a reliable method to
     preparation. DHL manages the entire process of waybill                      calculate their annual carbon emissions at a shipment level
     preparation, content selection, labelling and packaging,                    and subsequently offset these emissions through approved
     then sends the shipments to the designated domestic or                      environmental programs. The whole process is verified
     international business addresses.                                           annually by an independent body accredited by the
                                                                                 United Nations.
     Saturday Delivery
     We offer Saturday delivery delivery to key cities. To check                 GoGreen Carbon Estimate
     availability, please contact our Customer Service team on                   This is a high-level calculation using averages based on lane
     030 45 345.                                                                 and transportation mode. The report records the results
                                                                                 over the last three months. There is no offsetting involved
     Shipment Insurance                                                          in this service.
     We recommend this comprehensive protection for your
     valuable or personal shipments, giving you peace of mind in                 GoGreen Carbon Footprint
     the unlikely event of physical damage or loss.                              This is a detailed calculation of the carbon footprint of
                                                                                 shipments sent in a stated period. The report uses the
                                                                                 same measurement principles as Climate Neutral but
                                                                                 without the offsetting.

     For a full list of optional services, please visit your country website at dhl.fi > Express > Optional Services
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                   6

     SERVICES
     HOW  TO SHIP WITH
     DHL EXPRESS

      The international specialists                      Services                       How to ship with DHL Express                  Shipping tools

Export services         Import services       Domestic services     DHL Express Envelope      Optional services          Surcharges      Customs services

     SURCHARGES
     In order to maintain a consistently high level of service, in
     specific circumstances DHL Express levies a surcharge for
     exceptional activities, ensuring that these surcharges are fair
     for all of our customers.

     Fuel Surcharge
     This variable surcharge is applied to the weight charge of                 Dangerous Goods
     each shipment and any transportation related surcharges.                   This surcharge is applied to any shipment that contains
     It is derived from publicly available fuel oil indices that are            substances or commodities that are classified as hazardous.
     also shown on the DHL Express website at dhl.fi >                          Dangerous Goods surcharges apply to domestic and
     Express > Shipping > Shipping Advice > Fuel Surcharge. The                 international shipments.
     charge is calibrated every month to the oil price that was
     current two months prior to the billing month. The Fuel
                                                                                Lithium Batteries
     Surcharge applies to domestic and international shipments.
                                                                                A surcharge may apply per shipment when the handling
                                                                                and transportation of shipments involves Lithium Ion or
     Remote Area                                                                Lithium Metal batteries compliant with the appropriate IATA
     This surcharge applies when a shipment is collected from or                Packing Instructions 965, 966, 967, 969 and 970, Section II.
     delivered to a location that is distant or difficult to serve.
     The Remote Area surcharge applies to international and                     Address Correction
     domestic shipments.                                                        This fixed surcharge is applied to any shipment that has
                                                                                an incorrect delivery address at the time of pickup and
     Oversize Piece                                                             the delivery cannot be fulfilled after making efforts at
     This fixed surcharge applies to any piece, including a pallet,             the destination to determine the correct address. The
     that exceeds the scale weight of 70kg or with a single                     Address Correction surcharge applies to domestic and
     dimension in excess of 120cm. The Oversize Piece surcharge                 international shipments.
     applies to domestic and international shipments.
                                                                                Data Entry
     Non-Stackable Pallet                                                       This fixed surcharge applies for each shipment consigned
     This fixed surcharge is applied to any pallet within a                     with non-electronic, paper based manual waybills. Electronic
     shipment that is not stackable either on request by the                    shipping documentation incurs no additional charges.
     shipper, or because of its shape, packaging or content. The
     Non-Stackable Pallet surcharge applies to domestic and                     Security Charges
     international shipments.                                                   Additional surcharges may apply when shipping from or to a
                                                                                destination country where DHL is operating at elevated risk
                                                                                due to continuous state of war, civil unrest, or continuous
                                                                                threats from terrorism (Elevated Risk), or when shipping
                                                                                to a destination country that is subject to trade restrictions
                                                                                imposed by the UN Security Council (Restricted Destination).

     For a full list of surcharges, please visit your country website at dhl.fi > Express > Shipping > Shipping Advice > Surcharges
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                7

     SERVICES
     HOW  TO SHIP WITH
     DHL EXPRESS

      The international specialists                      Services                      How to ship with DHL Express                Shipping tools

Export services        Import services        Domestic services     DHL Express Envelope    Optional services         Surcharges      Customs services

     CUSTOMS SERVICES
     DHL Express is the international specialist in shipping,                  Bonded Transit
     with extensive knowledge and experience of dealing with                   A bonded shipment occurs when DHL is requested to move
     customs topics worldwide. For your peace of mind, we                      non-document foreign-origin goods to a location other than
     provide a wide range of customs support for standard as                   the regular DHL gateway at destination. Bonded Transit
     well as non-routine customs-clearance processes. By making                is normally operated within a country or customs union,
     sure that clearance is a smooth and efficient process, we                 and is necessary prior to final clearance by the importer or
     ensure your shipments arrive as quickly as possible, and                  designated broker. Bonded Transit applies to both export
     leave you free to focus on your core business. With our                   and import shipments whenever DHL is required to open,
     online tool (tas.dhl.com) we provide essential customs                    manage or report any form of transfer under bond using
     information to help you prepare your shipments.                           our own guarantee.

     Disbursement                                                              Export Declaration
     At the receiver’s request, DHL credit or cash is used to fund             Applies in countries where an export declaration is required
     the clearance, duty and tax charges relating to a shipment                for shipments containing controlled commodities or
     or piece, instead of the receiver using their own bond or                 exceeding a certain value threshold or weight.
     credit line. The customs process is accelerated, with DHL
     making prompt payment of relevant charges while the
     receiver defers payment until an agreed date.

     Advance Payment
     This service covers any import of a non-document shipment
     for which DHL advances customs duties, taxes or regulatory
     charges for receivers with whom DHL has no contractual
     business relation e.g. private consumers. DHL assumes the
     risk of non-repayment by the receiver, for which a charge is
     applied based on the credit advanced, subject to a standard
     minimum.

     Bonded Storage
     Storage charges apply when the shipment cannot be
     released by customs due to inaccurate or missing paperwork.
     These charges take effect three days after the shipment
     arrival date or the broker notification, whichever is later.

     dhl.fi > Express > Customs Services and Support > Customs Services
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                8

HOW TO SHIP WITH
DHL EXPRESS

 The international specialists               Services                       How to ship with DHL Express                   Shipping tools

      Preparing your shipment                           Packaging your shipment                            Paying for your shipment

PREPARING YOUR SHIPMENT
Shipment weight                                                     Documentation required
If you are sending a large but lightweight shipment, where          Waybill
its volumetric weight exceeds its actual weight, the cost of        All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment            completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To        piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply            shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then         individually numbered to allow you to track your shipment
divide the total sum by 5,000.                                      from collection through to delivery. Your shipment may also
                                                                    need to be accompanied by customs documentation, such
                                                                    as a commercial or proforma invoice, as well as additional
                                                                    paperwork depending on the contents and value of the
                                                                    shipment and the country you are sending to.

                                                                    Invoice
Height                                                              A commercial or proforma invoice is required when sending
                                                                    non-document shipments to countries and territories outside
                                                                    your origin country or customs union. This is essentially a
                                                                    declaration containing all the details of a transaction and
                                                                    is used by customs authorities to assess if duties or taxes
                                                                    are payable. A commercial invoice is used when goods are
                                                                    part of a commercial transaction or intended for resale.
              Length
                                                                    A proforma invoice is used when sending goods of no
                                              Width
                                                                    commercial value (for example, when sending samples).
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                                                                              9

HOW TO SHIP WITH
DHL EXPRESS

 The international specialists                  Services                              How to ship with DHL Express                                                                Shipping tools

      Preparing your shipment                              Packaging your shipment                                                                     Paying for your shipment

Your invoice will require the following details:

 1   Bank details                                                        8       Reason for export
These are the bank details that will be used for the                   This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are            Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices.                     Intercompany Transfer; or Personal Effects.

 2   Description
Generic or broad descriptions are no longer permitted and
                                                                             Exporter
                                                                             Tax ID/VAT No:
                                                                                                                                                      Commercial Invoice

are likely to cause delays. Descriptions should include the
                                                                             Bank details                                                             Date:
                                                                                                   1
items, how many there are, what they are made of, and
                                                                                                                                                      Waybill number:
what they will be used for. For example, describing items                                                                                             Invoice no:

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs                                                                                       Exporter code:

classification, safety and security reasons.                                 Importer (Bill to):                                                      Receiver if different from Importer

                                                                                                                                                      Tax ID/VAT No:

 3   Commodity code                                                                                                                                   Shipment reference:

This is the product identification code used by the exporting                Full description of           Commodity      Item       Unit value       Subtotal      Net      Country of
                                                                             goods                         code           quantity   [Currency]       value         weight   manufacture/origin
country to classify the goods to be exported. It assists                                2                      3
                                                                                                                                                      [Currency]
                                                                                                                                                                                      4
clearance and avoids delays.

 4   Country of manufacture/origin
                                                                             Freight:
This relates to the place of manufacture, not the country of                 Insurance:
export. If items are manufactured in more than one country,
                                                                                                           Total declared value/currency:                                    Total net
                                                                                                                                                  5
please list the origins.                                                                                                                                                     weight/        kg(s)

                                                                                                           Total Pieces                                                      Total gross
                                                                                                                                                                             weight/     kg(s)

 5   Total declared value                                                    Type of export:           6
                                                                             Incoterms:      7
This is the total value of the transaction for customs
                                                                             Reason for export:            8
purposes based on the Incoterm selected. The total declared                  I/We hereby certify that the information contained in this invoice is true and correct and that
                                                                             the contents of the shipments are as stated above
value should include freight and insurance charges if the
                                                                             Position in company:                                                     Signature:
seller is responsible for these two elements.
                                                                                                                                                      Company stamp

 6   Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.

 7   Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
SERVICE GUIDE 2018 DHL EXPRESS
DHL Service & Rate Guide 2018: Finland                                                                                                    10

HOW TO SHIP WITH
DHL EXPRESS

The international specialists                   Services                       How to ship with DHL Express                    Shipping tools

       Preparing your shipment                             Packaging your shipment                             Paying for your shipment

PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely               Prohibited and Restricted Goods
through the DHL Express global network, it is important that           Prohibited Items
they are packaged and labeled correctly.                               The following items will NOT be accepted for carriage
                                                                       by DHL. This list includes items which are prohibited for
Packaging guidelines                                                   carriage by any law, regulation or statute of any federal,
n   If you are re-using envelopes or boxes, please ensure that        state or local government of any country from, to or
    old labels and markings are removed.                               through which the items may be carried. For international
n   Securely fix the waybill to the shipment. The waybill can         carriage there may be additional prohibited items specified
    be thought of as the shipment’s airline ticket and it will         by the country of destination. DHL may at its sole discretion
    delay delivery if it becomes separated from your shipment.         refuse to carry other items not listed below.
n   The barcodes on the waybill are scanned at numerous points        n   All Samsung Galaxy Note7 and Samsung Note7 devices
    during your shipment’s journey. Please ensure the barcode          n   Bullion (of any precious metal)
    is flat and not covered by tape, shrinkwrap or strapping.          n   Cash (legal tender – bank notes, currency notes and coins)
n   Place the waybill on the top or side of your shipment             n   Complete firearms, ammunition, explosives / explosive
    and please ensure it does not overlap the corners or                   devices
    edges of boxes.                                                    n   Human remains or ashes
n   Use adequate protective wrapping for fragile or delicate          n   Hunting (animal) trophies, animal parts such as ivory
    items and ensure they are packed as far away as possible               and sharks fin, animal remains or ashes, or animal by-
    from the corners of boxes.                                             products and derived products not intended for human
n   To prevent injury to our employees, please pay special                consumption, prohibited for movement by the CITES
    attention to the packaging of sharp items. There should not            Convention and/or local law
    be any possibility of the contents piercing the packaging.         n   Illegal goods, such as counterfeit goods and narcotics
n   Any individual pieces over 70kg should be placed on a             n   Live animals (including but not limited to mammals,
    pallet. If you are sending a multi-piece shipment, it is not           reptiles, fish, invertebrates, amphibians, birds, insects,
    necessary to place the individual pieces on a pallet unless            larvae and pupae)
    they exceed 70kg. For example, a shipment comprising               n   Loose lithium metal batteries under IATA PI968 section II
    four 25kg pieces does not have to be placed on a pallet.           n   Loose precious and semi-precious stones (cut or un-cut,
                                                                           polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n   Flyer bags
n   Cardboard document envelopes
n   Boxes in a range of sizes
n   Tubes
n   Bottle boxes
For more information on the range of packaging available,
please contact your DHL Account Manager or local Customer
Service team.
DHL Service & Rate Guide 2018: Finland                                                                                                       11

HOW TO SHIP WITH
DHL EXPRESS

The international specialists                    Services                          How to ship with DHL Express                   Shipping tools

       Preparing your shipment                              Packaging your shipment                               Paying for your shipment

Restricted Items                                                        n   Financial and monetary commodities – examples include
The following items will NOT be accepted for carriage unless                but are not limited to activated SIM cards for mobile
otherwise agreed to by DHL. To obtain such agreement a                      phones, blank or activated credit or cash dispenser cards,
business case will need to be conducted by DHL and the                      blank cheques, event tickets, lottery tickets, money or
items approved for carriage will be recorded in writing with                postal orders, pre-paid phone cards, tickets (blank stock),
the Customer.                                                               traveller’s cheques, vouchers/tokens, unused stamps
n   Air guns, imitation or replica firearms, firearm parts                 etc. Applicable to all shipments valued in excess of EUR
    and replica ammunition (includes rifle butts, trigger                   500,000
    mechanisms, screws / bolts etc which are manufactured for           n   Furs
    the sole purpose of creating a functional firearm)                  nJewellery    and watches and with individual values in excess
n   Antiques and works of art with a shipment value in excess              of EUR 5,000. The shipment must not exceed EUR 100,000
    of EUR 500,000
n   Banderols / Tax stickers with a shipment value in excess of       PAYING FOR YOUR SHIPMENT
    EUR 500,000
n   Cigarettes and electronic cigarettes with a shipment value         You can pay for DHL Express services either with cash, a

    in excess of EUR 500,000.                                           credit card or by bank transfer. You can open an account

n   Dangerous / hazardous goods including but not limited to          with DHL Express to pay via bank transfer; and all account

    perfumes, aftershaves, aerosols, flammable substances, dry          customers receive invoices on a pre-determined basis. For

    ice, biological substances, UN classified dangerous goods           more details, please get in touch with a Customer Service

    and any goods specified as such under International Air             Advisor at your local DHL Express office or go to

    Transport Association regulations (“IATA”), the Agreement           dhl.com/en/express/shipping/open_account.

    on Dangerous Goods by Road (“ADR”) or International
    Maritime Dangerous Goods (“IMDG”) regulations.
    Applicable to all shipments valued in excess of EUR
    500,000
DHL Service & Rate Guide 2018: Finland                                                                                         12

SHIPPING TOOLS

 The international specialists                 Services                 How to ship with DHL Express                 Shipping tools

SHIPPING SOLUTIONS
Making shipping easier                                            Easyship
DHL Express offers a choice of electronic tools to suit even      This is an offline advanced shipment management tool for
the most demanding requirements. We invest continually            any organization with large shipping volumes or regular
in market-leading technologies to make it easier for you to       scheduled deliveries. DHL Easyship can handle the needs of
send your shipments around the world. As a result, you have       multinational supply chains or any business with a central
more time to focus on your business.                              shipping function. It is a Windows-based system, which
                                                                  is easy to use yet very powerful – enabling you to handle
Our electronic solutions cover online and offline options,        everything from regular mailshots to multi-stage shipping
as well as integrated solutions. In addition, we provide          processes.
industry-specific solutions tailored for the Life Sciences and
Technology sectors. More information about our general            Customer shipping integration
capabilities is provided on this page.                            Using EDI and XML Services enables you to incorporate
                                                                  DHL’s online shipping capabilities into your own website,
dhl.fi                                                            warehouse or customer service application. This provides
Our website provides a comprehensive guide to DHL Express         global shipment tracking while making it faster and easier
shipping services, as well as transport news, service updates     to access information about transit times, rates and courier
and contact details. To make doing business with us even          bookings.
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.             Specific solutions
                                                                  DHL offers additional capabilities for businesses requiring
MyDHL                                                             more specialized solutions – for example, its Medical Express
MyDHL gives you access to all DHL’s online capabilities. It       and Collect & Return services. For more information, please
allows you to prepare your shipments, arrange collections,        contact your DHL Account Manager or local Customer
store address details and use proactive tracking services.        Service team.
You can register online at mydhl.com and benefit from
online billing solutions, eReturn and a lot more – all via a      On Demand Delivery
single portal, giving you access to one or more accounts.         An innovative, easy-to-use DHL Express service designed to
                                                                  improve first-time delivery performance and enhance the
                                                                  customer experience, especially for private or residential
                                                                  deliveries. On Demand Delivery alert messages keep DHL
                                                                  Receivers informed of shipment progress and scheduled
                                                                  delivery. And the On Demand Delivery website allows
                                                                  Receivers to reschedule, reroute, release or conveniently
                                                                  collect from a DHL Service Point. Global availability ensures
                                                                  consistent service standards and a harmonized user
                                                                  experience for Receivers.
Country Head Office address
DHL Express (Finland) Oy
Tullimiehentie 10
01530 Vantaa

DHL Express Customer Service
Tel. 030 45 345

For contact details of the DHL Express office
nearest to you, please visit our website at dhl.fi

Valid: 1st January 2018
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