SERVICE GUIDE 2018 DHL EXPRESS
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DHL Express – Excellence. Simply delivered.
DHL EXPRESS
SERVICE GUIDE 2018
FINLAND
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The international specialists Services How to ship with DHL Express Shipping tools
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DHL Service & Rate Guide 2018: Finland 2 THE INTERNATIONAL SPECIALISTS The international specialists Services How to ship with DHL Express Shipping tools DHL Express is the global market leader and specialist in international shipping and courier delivery services, and we’ve been building and continuously improving our service for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘can-do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company’s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how DHL Express can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with Customer Service, tel. 030 45 345 or visit us at dhl.fi.
DHL Service & Rate Guide 2018: Finland 3
SERVICES
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express 9:00 (10:30 to the USA) DHL Express Worldwide
Our premium time-definite service offers a delivery before Our most popular product, DHL Express Worldwide, offers
9:00 (10:30 to the USA) on lanes that guarantee either a an end of business day delivery service around the world for
next or second business day delivery. DHL Express 9:00 is pieces up to 70kg and shipments up to 1,000kg.
offered to the majority of business centers in Europe, the
Middle East, Africa and Asia. DHL Express 9:00 features a We deliver reliably and quickly to more global destinations
money-back guarantee and is suitable for pieces up to 30kg across a single integrated network than any other express
and shipments up to 300kg. delivery company.
DHL Express 12:00 DHL Economy Select
With DHL Express 12:00 you will receive your shipments DHL Economy Select is the ideal choice for less urgent
before 12 noon on the next possible business day. DHL shipments, with door-to-door delivery throughout Europe
Express 12:00 offers a money-back guarantee and allows for within a defined number of business days.
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express 9:00 DHL Express
DHL Express 12:00 DHL Economy Select
(10:30 to the USA) Worldwide
Delivery before 9:00
Delivery before 12 noon Delivery by the end of
(10:30 to the USA) on Delivery within a defined
Service description on the next possible the next possible
the next possible number of business days
business day business day
business day
Money-back guarantee Yes* Yes* No No
Countries and territories covered 28 More than 75 More than 220 27
Delivery attempts 2 2 2 2
Maximum piece weight
30kg 70kg 70kg 70kg
(not on pallet)
Maximum piece dimensions
120 x 80 x 80cm** 120 x 80 x 80cm** 120 x 80 x 80cm** 120 x 80 x 80cm**
(L x W x H)
Pallets accepted No No Yes Yes
Maximum pallet weight n/a n/a 1,000kg 1,000kg
Maximum shipment weight 300kg 300kg 1,000kg 1,000kg
Maximum pallet dimensions
n/a n/a 120 x 100 x 160cm 120 x 100 x 160cm
(L x W x H)
*Additional terms and conditions apply – see dhl.fi > Express > Shipping > Shipping Advice > Terms and Conditions for details.
**Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
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SERVICES
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services
IMPORT SERVICES DOMESTIC SERVICES
With our DHL Express Worldwide Import product, you can If you want to ship documents or goods within your own
import shipments from over 200 countries in the world. This country, we can offer our DHL Time Definite Domestic by the
is more than any other express delivery company can offer. end of the next possible business day.
What’s more, customers in, say, the USA can order an import
from China not just to the USA, but to other destinations as
DHL EXPRESS ENVELOPE
well. We call this a third country shipment.
Our DHL Express Envelope service provides door-to-door
There is no need for local brokers or forwarders to get international delivery of lightweight document
involved in any part of the process. You are in full control, shipments by the end of the next possible business day.
and able to manage all aspects of your imports in a very It also offers you carbon neutral shipping at no extra charge.
simple way. Its features include:
If you need a faster delivery, our DHL Express 12:00 service ■■ Up to 300 grams
is available for imports as well, as is our DHL Economy ■■ Global coverage
Select Import service for less urgent shipments throughout ■■ Document shipments only
Europe. You can order an import from another country, to ■■ Packaging envelope included
be delivered to your country or any other destination, by ■■ GoGreen Climate Neutral service
using our dedicated electronic shipping solution for imports.
You will have one account number, one invoice in a single
currency and a fixed price that means you know exactly
what you will pay.
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SERVICES
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from
non-standard deliveries and billing options to climate
neutral shipping. In this way, we give you the flexibility to
choose the service that best fits your needs when using our
express delivery services worldwide.
Duties and Taxes Paid Extended Liability
To make exporting your shipment even easier, DHL Express If you are sending valuable documents such as passports,
can arrange for the shipper or a third party to be billed visa applications or regulatory certificates you can extend
for any duties and taxes payable at destination, rather the DHL standard liability with this service. It provides
than the receiver of the shipment being billed. Charges apply coverage and compensation in the case of loss or damage.
whenever the shipper requests that duties, taxes or other
regulatory fees be paid outside of the destination country. Direct Signature
If you are sending sensitive documents or high value
Dedicated Pickup contents you can request DHL to obtain a direct signature
If your business needs a dedicated vehicle to collect unusual from the consignee or a representative at the delivery
shipments or a pickup outside normal business hours, we can address. DHL will ensure your shipment is not re-directed,
arrange this for you. or delivered at an alternative address. This service is only
available on request.
Shipment Preparation
This is a convenient, fast and reliable service for seasonal GoGreen Climate Neutral
or irregular shipments that require extra resources for their This service is for customers who need a reliable method to
preparation. DHL manages the entire process of waybill calculate their annual carbon emissions at a shipment level
preparation, content selection, labelling and packaging, and subsequently offset these emissions through approved
then sends the shipments to the designated domestic or environmental programs. The whole process is verified
international business addresses. annually by an independent body accredited by the
United Nations.
Saturday Delivery
We offer Saturday delivery delivery to key cities. To check GoGreen Carbon Estimate
availability, please contact our Customer Service team on This is a high-level calculation using averages based on lane
030 45 345. and transportation mode. The report records the results
over the last three months. There is no offsetting involved
Shipment Insurance in this service.
We recommend this comprehensive protection for your
valuable or personal shipments, giving you peace of mind in GoGreen Carbon Footprint
the unlikely event of physical damage or loss. This is a detailed calculation of the carbon footprint of
shipments sent in a stated period. The report uses the
same measurement principles as Climate Neutral but
without the offsetting.
For a full list of optional services, please visit your country website at dhl.fi > Express > Optional Services
DHL Service & Rate Guide 2018: Finland 6
SERVICES
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services
SURCHARGES
In order to maintain a consistently high level of service, in
specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair
for all of our customers.
Fuel Surcharge
This variable surcharge is applied to the weight charge of Dangerous Goods
each shipment and any transportation related surcharges. This surcharge is applied to any shipment that contains
It is derived from publicly available fuel oil indices that are substances or commodities that are classified as hazardous.
also shown on the DHL Express website at dhl.fi > Dangerous Goods surcharges apply to domestic and
Express > Shipping > Shipping Advice > Fuel Surcharge. The international shipments.
charge is calibrated every month to the oil price that was
current two months prior to the billing month. The Fuel
Lithium Batteries
Surcharge applies to domestic and international shipments.
A surcharge may apply per shipment when the handling
and transportation of shipments involves Lithium Ion or
Remote Area Lithium Metal batteries compliant with the appropriate IATA
This surcharge applies when a shipment is collected from or Packing Instructions 965, 966, 967, 969 and 970, Section II.
delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to international and Address Correction
domestic shipments. This fixed surcharge is applied to any shipment that has
an incorrect delivery address at the time of pickup and
Oversize Piece the delivery cannot be fulfilled after making efforts at
This fixed surcharge applies to any piece, including a pallet, the destination to determine the correct address. The
that exceeds the scale weight of 70kg or with a single Address Correction surcharge applies to domestic and
dimension in excess of 120cm. The Oversize Piece surcharge international shipments.
applies to domestic and international shipments.
Data Entry
Non-Stackable Pallet This fixed surcharge applies for each shipment consigned
This fixed surcharge is applied to any pallet within a with non-electronic, paper based manual waybills. Electronic
shipment that is not stackable either on request by the shipping documentation incurs no additional charges.
shipper, or because of its shape, packaging or content. The
Non-Stackable Pallet surcharge applies to domestic and Security Charges
international shipments. Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk
due to continuous state of war, civil unrest, or continuous
threats from terrorism (Elevated Risk), or when shipping
to a destination country that is subject to trade restrictions
imposed by the UN Security Council (Restricted Destination).
For a full list of surcharges, please visit your country website at dhl.fi > Express > Shipping > Shipping Advice > Surcharges
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SERVICES
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, Bonded Transit
with extensive knowledge and experience of dealing with A bonded shipment occurs when DHL is requested to move
customs topics worldwide. For your peace of mind, we non-document foreign-origin goods to a location other than
provide a wide range of customs support for standard as the regular DHL gateway at destination. Bonded Transit
well as non-routine customs-clearance processes. By making is normally operated within a country or customs union,
sure that clearance is a smooth and efficient process, we and is necessary prior to final clearance by the importer or
ensure your shipments arrive as quickly as possible, and designated broker. Bonded Transit applies to both export
leave you free to focus on your core business. With our and import shipments whenever DHL is required to open,
online tool (tas.dhl.com) we provide essential customs manage or report any form of transfer under bond using
information to help you prepare your shipments. our own guarantee.
Disbursement Export Declaration
At the receiver’s request, DHL credit or cash is used to fund Applies in countries where an export declaration is required
the clearance, duty and tax charges relating to a shipment for shipments containing controlled commodities or
or piece, instead of the receiver using their own bond or exceeding a certain value threshold or weight.
credit line. The customs process is accelerated, with DHL
making prompt payment of relevant charges while the
receiver defers payment until an agreed date.
Advance Payment
This service covers any import of a non-document shipment
for which DHL advances customs duties, taxes or regulatory
charges for receivers with whom DHL has no contractual
business relation e.g. private consumers. DHL assumes the
risk of non-repayment by the receiver, for which a charge is
applied based on the credit advanced, subject to a standard
minimum.
Bonded Storage
Storage charges apply when the shipment cannot be
released by customs due to inaccurate or missing paperwork.
These charges take effect three days after the shipment
arrival date or the broker notification, whichever is later.
dhl.fi > Express > Customs Services and Support > Customs Services
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HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Preparing your shipment Packaging your shipment Paying for your shipment
PREPARING YOUR SHIPMENT
Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Service & Rate Guide 2018: Finland 9
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Preparing your shipment Packaging your shipment Paying for your shipment
Your invoice will require the following details:
1 Bank details 8 Reason for export
These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the
Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
Total Pieces Total gross
weight/ kg(s)
5 Total declared value Type of export: 6
Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2018: Finland 10
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Preparing your shipment Packaging your shipment Paying for your shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or
old labels and markings are removed. through which the items may be carried. For international
n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified
be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion
delay delivery if it becomes separated from your shipment. refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping. n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives / explosive
and please ensure it does not overlap the corners or devices
edges of boxes. n Human remains or ashes
n Use adequate protective wrapping for fragile or delicate n Hunting (animal) trophies, animal parts such as ivory
items and ensure they are packed as far away as possible and sharks fin, animal remains or ashes, or animal by-
from the corners of boxes. products and derived products not intended for human
n To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging. n Illegal goods, such as counterfeit goods and narcotics
n Any individual pieces over 70kg should be placed on a n Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising n Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet. n Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes
For more information on the range of packaging available,
please contact your DHL Account Manager or local Customer
Service team.DHL Service & Rate Guide 2018: Finland 11
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools
Preparing your shipment Packaging your shipment Paying for your shipment
Restricted Items n Financial and monetary commodities – examples include
The following items will NOT be accepted for carriage unless but are not limited to activated SIM cards for mobile
otherwise agreed to by DHL. To obtain such agreement a phones, blank or activated credit or cash dispenser cards,
business case will need to be conducted by DHL and the blank cheques, event tickets, lottery tickets, money or
items approved for carriage will be recorded in writing with postal orders, pre-paid phone cards, tickets (blank stock),
the Customer. traveller’s cheques, vouchers/tokens, unused stamps
n Air guns, imitation or replica firearms, firearm parts etc. Applicable to all shipments valued in excess of EUR
and replica ammunition (includes rifle butts, trigger 500,000
mechanisms, screws / bolts etc which are manufactured for n Furs
the sole purpose of creating a functional firearm) nJewellery and watches and with individual values in excess
n Antiques and works of art with a shipment value in excess of EUR 5,000. The shipment must not exceed EUR 100,000
of EUR 500,000
n Banderols / Tax stickers with a shipment value in excess of PAYING FOR YOUR SHIPMENT
EUR 500,000
n Cigarettes and electronic cigarettes with a shipment value You can pay for DHL Express services either with cash, a
in excess of EUR 500,000. credit card or by bank transfer. You can open an account
n Dangerous / hazardous goods including but not limited to with DHL Express to pay via bank transfer; and all account
perfumes, aftershaves, aerosols, flammable substances, dry customers receive invoices on a pre-determined basis. For
ice, biological substances, UN classified dangerous goods more details, please get in touch with a Customer Service
and any goods specified as such under International Air Advisor at your local DHL Express office or go to
Transport Association regulations (“IATA”), the Agreement dhl.com/en/express/shipping/open_account.
on Dangerous Goods by Road (“ADR”) or International
Maritime Dangerous Goods (“IMDG”) regulations.
Applicable to all shipments valued in excess of EUR
500,000DHL Service & Rate Guide 2018: Finland 12
SHIPPING TOOLS
The international specialists Services How to ship with DHL Express Shipping tools
SHIPPING SOLUTIONS
Making shipping easier Easyship
DHL Express offers a choice of electronic tools to suit even This is an offline advanced shipment management tool for
the most demanding requirements. We invest continually any organization with large shipping volumes or regular
in market-leading technologies to make it easier for you to scheduled deliveries. DHL Easyship can handle the needs of
send your shipments around the world. As a result, you have multinational supply chains or any business with a central
more time to focus on your business. shipping function. It is a Windows-based system, which
is easy to use yet very powerful – enabling you to handle
Our electronic solutions cover online and offline options, everything from regular mailshots to multi-stage shipping
as well as integrated solutions. In addition, we provide processes.
industry-specific solutions tailored for the Life Sciences and
Technology sectors. More information about our general Customer shipping integration
capabilities is provided on this page. Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
dhl.fi warehouse or customer service application. This provides
Our website provides a comprehensive guide to DHL Express global shipment tracking while making it faster and easier
shipping services, as well as transport news, service updates to access information about transit times, rates and courier
and contact details. To make doing business with us even bookings.
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator. Specific solutions
DHL offers additional capabilities for businesses requiring
MyDHL more specialized solutions – for example, its Medical Express
MyDHL gives you access to all DHL’s online capabilities. It and Collect & Return services. For more information, please
allows you to prepare your shipments, arrange collections, contact your DHL Account Manager or local Customer
store address details and use proactive tracking services. Service team.
You can register online at mydhl.com and benefit from
online billing solutions, eReturn and a lot more – all via a On Demand Delivery
single portal, giving you access to one or more accounts. An innovative, easy-to-use DHL Express service designed to
improve first-time delivery performance and enhance the
customer experience, especially for private or residential
deliveries. On Demand Delivery alert messages keep DHL
Receivers informed of shipment progress and scheduled
delivery. And the On Demand Delivery website allows
Receivers to reschedule, reroute, release or conveniently
collect from a DHL Service Point. Global availability ensures
consistent service standards and a harmonized user
experience for Receivers.Country Head Office address DHL Express (Finland) Oy Tullimiehentie 10 01530 Vantaa DHL Express Customer Service Tel. 030 45 345 For contact details of the DHL Express office nearest to you, please visit our website at dhl.fi Valid: 1st January 2018
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