Investor Seminar Showcasing Synthesis Software Technologies - 3 March 2021
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Investor Seminar Showcasing Synthesis Software Technologies 3 March 2021
We deliver compelling, innovative and disruptive
solutions, allowing our clients to introduce
services that deliver value to their stakeholders
CAPITAL
APPRECIATION
We use our proprietary and licensed platforms to
achieve a leadership position in industry verticals
PAYMENTS SERVICES
DIVISION DIVISION where technology presents compelling growth
opportunities
• Financial Services
• Retail
• Healthcare
✓ Leadership position in industry with strong secular
OUR INVESTMENT growth trajectory
CASE ✓ Strong culture of innovation resulting in relevant
An extremely strong foundation on
which to grow – organically and by client solutions
acquisition
✓ Established track record of delivery
✓ A trusted partner to blue-chip clients
✓ Healthy balance sheet supports cash generative
businesses that enable growth & agility
R million
250
FY Revenue FY EBITDA
195,0
H1 Revenue H1 EBITDA
SYNTHESIS 200
FINANCIAL
137,8
150
108,4
PERFORMANCE
95,3
93,1
77,6
100
An impressive track record of
53,8
demonstrated growth
51,9
46,1
44,0
41,6
33,9
29,9
28,0
27,2
50
19,8
15,9
12,6
0
FY '14 FY '15 FY '16 FY '17 FY '18 FY '19 FY '20 30 Sep '19 30 Sep '20
Revenue – substantial % EBITDA Margins – healthy Continuing investment in product,
recurring and growing and sustainable infrastructure and skills
24 LARGE
Years in business Market opportunity
(TAM)
KEY
STATS
An impressive performance by a
33% DELIGHTED
dedicated team committed to Approximate contribution Client satisfaction measure
delivering continued innovation
to the Group
> 4X PASSIONATE
Revenue growth in 5 years Attitude to technology and our
clients’ success
157 RECOGNISED
Team size Amazon (APN) Social
Impact Partner of the Year
Synthesis | Capital Appreciation's Services Division | Investor Day
2020, no ordinary year “During discontinuity, people take a step back and want to move to the cloud. The pandemic has accelerated cloud adoption.” Andy Jassy, AWS CEO “COVID-19 has pushed companies over the technology tipping point — and transformed business forever.” McKinsey - October, 2020 | Survey
Acquired by Capital
Our timeline Appreciation
Achieved AWS
Achieved 10-year
Advanced Consulting
24% CAGR profit
Introduced Digital Partner Status – first in
growth Achieved 5-year 28% CAGR EBIT
Channels, first Africa
Founded by Jake internet banking Launches SaaS growth from 2014 to 2019
Shepherd & Dr. Jack development offering to banks Achieved AWS Well Architected
Cohen
Framework competency
1997 2006 2014 2017 2019 2021
2000 2008 2016 2018 2020
Developed Significant work in Commencement of Achieved AWS FS Achieved AWS
RegTech products the FS industry AWS partnership and DevOps Microsoft
for banks & and Cloud Competency status Workload and
treasuries Growth in staff & Consulting Security
customer base services Established Competency
Synthesis presence
in Cape Town Launches Halo Dot
first in Africa tap-
on-phone
technology
Our industry
experience
Our technical capabilities, depth of skill and experience combined with our focus on innovation
helps us develop and deliver products and solutions to meet our customers' needs and assist
in their business transformation goals.
Banking Capital Markets Insurance & Lending Retail
Absa Investec Old Mutual Shoprite
Standard Bank Citi Bank Sanlam WFS
Nedbank
Standard Chartered MMH Pick n Pay
Capitec
RMB Discovery Vitality Group
AfrAsia Bank
Afgri
Areas of expertise
Cloud Managed Intelligent Payments
RegTech Digital Academy Labs
Services Services Data & Crypto
Web and 24/7/365 Hyperscale/
Regulatory Mobile Innovation Cloud Card
Enablement support Distributed
Reporting Banking in AI Economics Services
SLAs Systems
SARB, Secure
Hyperscale Managed Data Cryptography
Migration SARS JumpStart Blockchain
Architecture Platforms Engineering Services
Reporting
Chatbots/
Cloud FIC Microservices/ MSSP ML ML HSM Collaborative
Information
Security Reporting Streaming Security Engineering JetPack Hardware Innovation
Tech
Agile Delivery Incubation
Cost JSE Trade ML Halo Dot &
Optimisation & Design DevOps LaunchPad Hypothesis
Reporting Prototyping Keystone
Thinking TestingSpecialised and experienced team
Cloudflare
AWS Microsoft Confluent Hashicorp Salesforce
175 certifications 14 certifications 4 certifications 4 certifications 3 certifications
Bachelors Honours Masters
Diplomas
degrees degrees degrees
90 52 27 26
157 employees | 200 certifications | 195 degrees and qualificationsRecruitment and
retention
• Significant staff growth over the last 5 years
• Low and declining staff turnover rate of ~12%
annually on average
• Each employee allocated a mentor to address
personal and professional growth
• Annual staff retrospectives to assess how we can
improve Synthesis
• Weekly Pulse surveys identify mood
of employees across projects and areas
• Rigorous and ongoing focus on culture of Learning
and Development
• Software Development employer of choiceThe case for FinTech
Synthesis strategy and future
opportunities for growthFinTech trends for 2021
• Digital-only banking
• Artificial Intelligence AI/ML
• Regtech
• Banking the unbanked
• Adoption of contactless “2020 will go down in history as the year of the
technology, desire for pandemic, but there's one other thing it should
be remembered for, too.
convenience will carry it
It is kick-starting a wave of innovation. In just
further months, a vaccine for COVID-19 was
- Forbes Fintech Trends to Look Out for in 2021 developed. FinTech is no exception to this
wave of innovation.”Opportunity and challenges
1. Digital Channels and Mobile App
2. Data, Analytics and Artificial
Intelligence (AI)
3. Robotisation and Chatbots
4. Blockchain and Cryptos
5. Hyperscale Cloud Services
6. Digital Identity
- Source: EY FinTech CensusThank you Johannesburg l Cape Town +27 87 654 3300 www.synthesis.co.za
Boundless Opportunity in Cloud Solutions Darryl Govender Head of Cloud Services
Worldwide Cloud IT Infrastructure and Market Forecast
32% 33%
39% 40% 41% 43% 44%
The IDC forecasts that
total worldwide
16% spending on cloud
17% services, including the
17% 18% professional and
19% 19% 20% managed services, will
surpass $1.0 trillion in
2024 while sustaining a
double-digit compound
52% 50% annual growth rate
44% 42% 40% (CAGR) of 15.7%
38% 36%
2018 2019 2020 2021 2022 2023 2024
Traditional IT Private Cloud Public CloudThe Cape Town AWS Region
First in Africa
23rd AWS region, comprising 3 Availability
Zones. 80+ AWS services readily available
Compliance and Low Latency
Enables compliance with the Protection
of Personal Info Act (POPIA), as well as
support for low latency workloads
AWS Support
AWS local team growth, including
account and partner managers,
customer service reps and solution
Local Investment architects
Combined impact of public cloud data
centers to contribute to creation of
over 100 000 new jobs in the next few
yearsAt Synthesis, we believe in leveraging the power of cloud computing to create customer experiences that notably excite, engage and inspire longevity in consumer relationships.
2019/2020+
AWS Premier Partner target for 2021
Our Cloud Consulting AWS Microsoft Workloads and
Security Competencies
Timeline 175+ AWS certifications
2018
AWS Financial Services and
DevOps Competencies
2017
Africa’s first AWS Advanced
Consulting Partner
2016 With the global acceptance of
Initial market offering for
cloud computing as the new
Cloud Consulting normal for any digitally enabled
business, we have, over the last
2014
Cloud-native seven years,
implementation of
internal products deliberately cultivated vast experience
and authentic expertise in helping our
customers holistically adopt AWS at
scaleHolistic Cloud Adoption
We follow a multi-layered approach that strongly Reinvention
embeds training at the core of the adoption
journey, while leveraging the Cloud Value Well-Architected
Framework to show tangible business value
Migration
Cloud Value Framework
realisation throughout. Infrastructure Library
Assessment
Modernisation
Enablement Business Case
Optimisation
Landing Zone
Discovery & Planning
Project Cloud Adoption
Migration
Data
Operations Integration
Digital
Security & Compliance
Managed Cloud Centre of Excellence
Managed Services and DevSecOps
Training through the Synthesis Academy8% 13%
Cloud Value Cost Savings Operational Resilience
Framework Reduces the percentage
of IT spend on
AWS availability and security
enables customers to
infrastructure, freeing improve SLAs while reducing
budget for reinvestment in unplanned downtime and risk
How to capture, analyse and report other areas
on metrics that quantify the
business value of moving to cloud,
thus ensuring that the full benefit
of migrating to the cloud is realised 32% 47%
and made tangible to the
organisation
Staff Productivity Business Agility
Reduces or eliminates Ability to accelerate time to
tasks that are no longer market, with an increased
needed; teams are freed pace of experimentation
to work on higher value and faster deployment of
activities new featuresManaged Cloud Centre of Excellence (CCoE)
Customer
Experience Manage
Fully managed production
Focus workloads with ongoing
security, cost and operational
MANAGE insights. Innovation comes
Creating ongoing value for our
customers in a sustainable, standard.
transparent and accountable way;
Assess / Mobilise / Build
one that exemplifies our MOBILISE
commitment to being an authentic Discounted project models for
trusted advisor and partner to our delivering on specific, value-
customers
BUILD / driven engineering
ASSESS
MIGRATE requirements
➢ Customer engagement CX Agents
➢ Trusted advisor A dedicated CSM/TAM role
focused on delivering against
➢ Engineering
customer priorities, backed by
➢ Tangible value driven the full capabilities of SynthesisAWS Partner Programs
Leveraging access to AWS Partner AWS Activate
Programs enables us to provide Designed to enable start-ups (with or without funding), and
additional benefits to our customers offers up to a $100,000 credit benefit
and in some cases, even offset
consulting spend in its entirety.
Partner Opportunity Acceleration (POA)
Allows as much as 25% of the AWS Annual Recurring Revenue
(ARR) to be paid back in credits, and in some cases cash
Migration Acceleration Program (MAP)
Offers significant credit and cash benefits, as well as incentives
for database modernisation, for accounts forecast to reach an
ARR of $500k within 36 months
Windows Rapid Migration / Modernisation Program
Migration of Microsoft workloads such as Windows Server, SQL
Server, .NET applications, SharePoint and Exchange. Credits up
to 25% of ARR / funds up to 50% of Synthesis SOW
Well-Architected Review (WAR)
By conducting production workload reviews and remediating
against a minimum of 25% of the identified High-Risk Issues
(HRIs), the WAR program offers a $5,000 credit benefitOur Customers
Thank You Contact us at Insights@synthesis.co.za Johannesburg, Cape Town +27 87 654 3300 www.synthesis.co.za
A New World for our Customers Intelligent Data
A Glimpse into Intelligent Data Leadership
Darren Bak Archana Arakkal
Synthesis Head of Intelligent Synthesis Engineering Lead for
Data Machine LearningStrive for business success
Seek a sustainable competitive advantage
Because Want to create genuine customer satisfaction
Let insight lead with
Synthesis Intelligent Data
you
Need to tap into your data to unlock value
Aim to innovate and nothing lessOur Offerings
Synthesis Intelligent Data offers end-to-end solutions across the data journey, incorporating:
Machine Learning Machine Learning &
Data Streaming Modelling Cloud Deployments
Data Engineering Data Analytics Artificial
& Exploration IntelligenceAccelerate your time to market
with AWS Managed ML Services
By the end of 2024, 75% of enterprises
will shift from piloting to operationalising
AI, driving a 5x increase in streaming
data and analytics infrastructures
Gartner: Top 10 Trends in Data and Analytics for 2020, 19 October 2020Cloud is a catalyst for adoption of AI Megatrend #1
“What struck me is that Synthesis used design thinking to truly understand what the problem was. In a very short time they created a prototype, tested it with users and then adapted it. The solution they created revolved around genuine client satisfaction and not just completing a task, and that worked for us.” Indranil Bandyopadhyay, CIO Nedbank Insurance
Event data is a gold mine Megatrend #2
“Our team’s engagement with Synthesis has been excellent, they bring a high level of excitement and enthusiasm to a project and they are definitely pioneers in their fields of expertise. If they come across something that they have never seen before, they will go above and beyond to figure it out and provide a solution in a reliable way. Synthesis has a strong feel towards business objectives, and they truly partner with teams on disruptive things where a POC is prioritised and rapid prototyping with proof of value in working technology is an outcome. This mindset has proven very valuable in getting things done quickly and to show progress along the journey of a vision.” Executive, Data Science Big 5 Bank
Fast and actionable data are no longer buzzwords Megatrend #3 Big 5 Bank
Thank You Contact us at Intelligentdata@synthesis.co.za Johannesburg, Cape Town +27 87 654 3300 www.synthesis.co.za
changing the landscape
Standard Bank I want to present personalised offers at the right time, place and channel
I want to digitally transform my business
17 source systems
1 client platformI want to enable merchants to accept CIM Finance loans digitally
Before
Days After
Paper Minutes
TabletStrategic projects / year
15 Blue chip financials
20+ years building FinTech software
Online banking systems built
3 Investec Mauritius, AFGRI, AfrAsia
Builders
40 Deeply technical, challengers, entrepreneurial
In-house recruitingWe’ve verified it’s you just because your phone is nearby
We’ve shown farmers rainfall and grain stored in a silo
We’ve turned call centre recordings into graphs
SA, Mauritius, Kenya Finance, Retail, Agriculture
PEOPLE Operational Support (HR, Finance, Recruit, Marketing)
Principals Sales
Builders ~ 50
SHARED CONTRACT~ Apple think different campaign HERE’S TO THE CRAZY ONES
Low Find
demand & emerging
rates tech
Innovators High
lose demand & Kafka
interest rates
Innovator
Stabilise
resources
Scarcity in
Angular skill
Cloud2021+ LOONSHOTS
EMERGING TECH
NEW NEW NEW CORE NEW
INDUSTRY OFFERINGS PARTNERS FRANCHISE COUNTRIESl l ll O l ll l l lO
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l ll lOll ll O l l l Ol OThe Synthesis Academy Elmarie Grant Head of the Synthesis Academy
Why an Academy for Synthesis?
Our Mission: Evaluation
To provide rapid competence in emerging technologies
to our employees and customers
Synthesis
Analysis
Our Philosophy:
Application
Competence first, certification second
Comprehension
Immersive, experiential, story-based learning
Knowledge
Builders as designers and facilitators
Bloom’s TaxonomyThis Means …
For our customers: For our employees:
80% faster, more >20 role-based, challenging
learning paths**
efficient tech journeys*
4.4% lower financial, Whole-person training
interventions
security and operational
risk*
Improved customer-centric
delivery
33% better employee
engagement,
4.7x productivity increase* Smarter, more innovative
solutions
*Source: IDC whitepaper “Train to accelerate your cloud strategy, 2017
**Synthesis Academy learning pathsOur Secret Training Recipe
Experiential, role-based, real world
01
“They share their ‘Intimate Domain Knowledge’”
02 Content built and delivered by
passionate experts
“Good knowledge and passion for the subject”
03 >20 years experience in learning design
and methodology
Learning scaled across the whole
04
organisation
“They facilitate by bridging the
knowledge and delivery gap between
business and technology”
Quotes taken from feedback on our trainingOur In-House Expertise
CKA (Certified Kubernetes Administrator)
CKAD (Certified Kubernetes Application
Developer)
Cloud
Practitioner
175+ Associate
CCDAK (Confluent Certified Developer for
Apache Kafka)
Professional
CCOAK (Confluent Certified Operator for
Specialty
Apache Kafka)
Industry- JavaScript Developer
Application leading Administrator
Development certifications TrailHead Ranger
Application TrailHead
Integration Mountaineer
Data Platform
DevOps Practitioner Terraform Associate
Agile Product Manager CHIP - Vault
Sales Engineer
Configuration Engineer
Sales ProfessionalWhat Our Academy Offers
AWS Launchpad AWS Classroom Training
Stress-test your team’s We resell accredited AWS
readiness to move a workload classroom training, for your
into production – the interactive teams, at your office
way.
Cloud Economics
JetPack Series We help your Execs articulate the Cloud value
Hands-on, immersive game- proposition and get all your business and IT teams
based learning, designed to get fluent in Cloud. Let us show you how to manage costs
you competent for production. early in your journey.
- AWS Jumpstart - Cloud Economics Foundational (digital course)
- Kubernetes - Advanced Cloud Economics
- Kafka - Cloud Economics for Execs
- Machine Learning
Game Days & Bootcamps
We help you craft high-energy, high-impact
Consulting events for specific teams and/or
Craft meaningful career paths, learning technologies.
journeys and performance frameworks,
drawing on our expertise. We can also
give you a hand in creating best-of-
breed graduate programmes. Immersion Days
Take your teams through a
deep-dive of your
infrastructure, technology or
processes.Our Journey So Far
• Cloud training to SBSA
expands and continues
to >400 participants
• Full time learning specialist • Accredited to resell
joins the Academy classroom training
by AWS and
• Fit for Cloud Cape Cycle Race Confluent
event
2019/
2018 2019 2020 2020/2021
2020
• COVID-19 ends all face-to-face training • 80 new AWS certifications
• Design and deliver
Cloud training on • We continue to deliver virtual Cloud training • More than 2 000 internal
request for SBSA and learning journey consulting to SBSA, training hours
ABSA, Seacom, Sanlam and WFS
• This becomes • More than 1 500 internal
compulsory learning • We gear up training delivery to support participants
for all new SBSA Cloud project teams like SBSA KYE
teams • Present SETA accredited
• Training delivered to Afrika Tikkun and NQF qualification for
GirlCode graduatesOur Future
Provide rapid, emerging
technology competence Re-sell partner
Clients accredited virtual
classroom training
Partners
Cross and upsell with our
other services and expertise
Develop and grow tech focused
leadership skills across all levels
Promote customer relationships
Leadership
and satisfaction
Develop
innovative and
entrepreneurial
Innovation
Career growth and
advancement through Learning
thinking relevant and meaningful
learning journeys
PathsThank You Contact us at TheAcademy@synthesis.co.za Johannesburg, Cape Town +27 87 654 3300 www.synthesis.co.za
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