KEEPING THE TYRE INDUSTRY ON THE ROAD - RMI
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DECEMBER/JANUARY 2019
Volkswagen showcases
dealership of the
future
KEEPING THE TYRE INDUSTRY
ON THE ROAD
MISA CROWNS WOMAN OF THE YEAR
RMI UPDATE: GEARING UP FOR 2019 SAMBRA AWARDS; RMI HOSTS NAASP WORKSHOP;
www.automobil.co.za
TRUCK MAINTENANCE A MUST; INDUSTRY APPEALS FOR GREATER DISCUSSIONS ON FUEL DECEMBER/JANUARY 2019 - 1
PRICE RELIEF; NADA LAUNCHES DEALER PERFORMANCE PROGRAMME
22 -- NOVEMBER 2014
DECEMBER/JANUARY 2019 www.automobil.co.za
CONTENTS – DECEMBER/JANUARY 2019
COLUMNS
DECEMBER/JANUARY 2019
Volkswagen showcases
dealership of the
5 Driver’s Seat: Jakkie Olivier, CEO of the RMI
future 7 Editor’s Letter: Reuben van Niekerk
9 Hot Stuff! New product showcase
66 Tailpiece
UPDATES
KEEPING THE TYRE INDUSTRY
12 News
ON THE ROAD
18 RMI Review
MISA CROWNS WOMAN OF THE YEAR
RMI UPDATE: GEARING UP FOR 2019 SAMBRA AWARDS; RMI HOSTS NAASP WORKSHOP;
www.automobil.co.za
TRUCK MAINTENANCE A MUST; INDUSTRY APPEALS FOR GREATER DISCUSSIONS ON FUEL
PRICE RELIEF; NADA LAUNCHES DEALER PERFORMANCE PROGRAMME
DECEMBER/JANUARY 2019 - 1 P22 Gearing up for 2019 SAMBRA awards; RMI hosts NAASP workshop;
Truck maintenance a must; Industry appeals for greater discussions on
Editor: Reuben van Niekerk
fuel price relief; NADA launches dealer performance programme
reuben@thefuture.co.za
Sub-editor: Peggy Lendrum
COVER STORY
peggy@thefuture.co.za
22 Keeping the tyre industry on the road
Design and layout: Heinz Bawa The TDAFA represents more than 700 members in the tyre
heinz@thefuture.co.za fitment industry throughout the country and also represents
the leading tyre retreaders in South Africa
Reporter:
Wynter Murdoch
wynter@thefuture.co.za
P36 FEATURES
Publisher: Richard Lendrum
26 AGM season a great success
richard@thefuture.co.za The RMI and its Associations embarked on AGM’s around the
country during the months of September and October
Production: Mabel Ramafoko 30 RMI salutes Isaac
mabel@thefuture.co.za Isaac Boshomane has been crowned LeadSA Hero of the Year 2018
Advertising Sales Executives: 32 Developing a new, or purchasing an existing
Enver Lawangi, Greg Surgeon, Service Station in South Africa
enver@thefuture.co.za
greg@thefuture.co.za
P52 Viv Corinaldi, SAPRA consultant, gives some insights into the requirements and
necessary processes for a prospective entrant into the petroleum retailing industry
Future Publishing (Pty) Ltd
36 Engine Fury
6 Rodwiela Road, Jake Venter explains that unimaginable events are routine inside your engine
Edenburg, Rivonia 40 What are the big brands really worth?
PO Box 3355, Rivonia, 2128 Is the Toyota brand worth US$53-billion or $30-billion? Is
Tel: +27 (11) 803-2040 P34 Volkswagen’s $12-billion or $6-billion? asks David Furlonger
RMI Automobil’s Editorial Sub-Committee: Viv Corinaldi; Gary McCraw, 42 Trio of Three Stars, but shocking Zero
Denice Grobler, Danelle Van Der Merwe, Wynter Murdoch, for the Nissan Hardbody
Greg Surgeon, Jakkie Olivier, Jan Schoeman and Reuben van Niekerk
Global NCAP and the Automobile Association (AA) South Africa recently
presented the second round of #SaferCarsForAfrica crash test results
A digital version of this magazine is
46 The dealerships of the future
available at www.rmi.org.za Volkswagen is making its sales organisation fit for the future. The brand is to
fundamentally realign its sales model, together with its dealers, with
Automobil is the official journal of the
Retail Motor Industry Organisation (RMI) the new sales model to be launched in Europe in April 2020
which hosts 13 constituent associations:
ACRA (component remanufacturers);
49 Toyota continues to dominate SA vehicle quality survey
ERA (engine re-builders and automotive Toyota has improved on its performance in the latest Ipsos
engineers); MDA (motorcycle, Vehicle Quality Awards
scooter, quad and jet-ski/outboard
engine dealers); MIMA (Motor Industry Manufacturers’ Association); 51 Jaguar Land Rover gets green light to
MIWA (the full spectrum of workshop operators); MPEA (wholesale
and retail part dealers); NADA (new and used car and truck dealers);
solve 150-year old problem
VTA (vehicle testing); SADFIA (diesel pumproom operators); SAPRA 52 Tenacious Zuki is MISA’s Woman of the Year
(Fuel resellers, convenience store and car wash operators); SAMBRA
(South African Motor Body Repairer's Association); SAVABA (vehicle
Zukiswa Sithole, apprentice technician at Tavcor Volkswagen in Port
body builders) and TDAFA (tyre dealers and fitment centres). Elizabeth, has been named the MISA 2018 Woman of the Year
Automobil is available to purchase from the publishers at R25 a copy.
55 Partinform year end function a roaring success
Automobil is produced and published monthly by Future Publishing (Pty) Ltd for the
57 merSETA are in the final stage of a
Retail Motor Industry Organisation. The views and opinions expressed in the publication new electronic grants system
are not necessarily those of the publishers or the Retail Motor Industry Organistion. 58 Dealing with Absenteeism
While precautions have been taken to ensure the accuracy of advice and information
contained in editorial and advertisements, neither the publishers nor the Retail Motor During the festive season, employers are conscious of
Industry Organisation can accept responsibility for errors, misrepresentations or consequential unauthorised absenteeism
omissions, or for any effect or consequence arising therefrom. Permission to republish
any article or image or part thereof must be obtained in writing from the publishers. 60 Termination for convenience and public policy
© Future Publishing (Pty) Ltd A very important principle in the law of contracts
is the principle of contractual freedom
www.automobil.co.za DECEMBER/JANUARY 2019 - 3
BENEFITS OF BELONGING
A short summary of the benefits of RMI membership
The RMI has represented the Affiliation to reputable organisations The informative Automobil magazine
retail motor industry and its recognised by Government, big business, and weekly web letters that facilitate
members for more than 100 years. consumers and relevant stakeholders like two-way communication and create
With more than 7 500 Business Unity SA (BUSA). consumer and industry awareness.
member businesses, our unity Protection against one-sided legislative The RMI is regularly invited to
is our strength. changes or new laws and regulations. comment on industry topics by both
RMI representation at often Exceptional CPA support and member print and broadcast media, and
volatile and disruptive centralised assistance during defence cases at the participates in and hosts numerous
wage negotiations. National Consumer Commission (NCC) conventions and shows.
Professional industrial relations and the Motor Industry Ombudsman of Associational accreditation
advice by expert specialists, South Africa (MIOSA). ensures ongoing development and
ensuring procedural and Facilitation of a business-to-business implementation of commercial value
substantive fairness when complaint where both parties are RMI propositions specific to the association.
disciplining staff. members, with a complaint resolution Training needs and representation
Industry labour relations rate in excess of 95%. via merSETA and W&RSETA. We
seminars focused on the rules, Quality and Standards function – actively drive industry-wide training and
agreements and industry-specific representing the retail industry at apprenticeship issues through
topics that affect retail motor various South African Bureau of our position on the merSETA
industry businesses. Standards (SABS) committees and Board and our involvement with the
Chairing of disciplinary hearings working groups. Technica manuals.
and AUTOMATIC entry and Representation at the National Representation at the Moto Health Care
representation at the CCMA, Regulator for Compulsory Fund, Industry Provident Funds and the
DRC and Labour Court. Specifications (NRCS), defending Sick, Accident and Maternity Pay Fund.
Representation at various MIBCO our industry when compulsory The RMI offers industry-specific
and Industry-related Boards and specifications and standards products like RMI4BEE / RMI4LAW /
committee structures. are compromised. RMI4OHS /RMI4SURE.
Need to get hold of the RMI? Turn to Page 8 of this issue for all the contact details
DECEMBER/JANUARY 2019
Volkswagen showcases
dealership of the
future
KEEPING THE TYRE INDUSTRY
ON THE ROAD
MISA CROWNS WOMAN OF THE YEAR
RMI UPDATE: GEARING UP FOR 2019 SAMBRA AWARDS; RMI HOSTS NAASP WORKSHOP;
www.automobil.co.za
TRUCK MAINTENANCE A MUST; INDUSTRY APPEALS FOR GREATER DISCUSSIONS ON FUEL DECEMBER/JANUARY 2019 - 1
PRICE RELIEF; NADA LAUNCHES DEALER PERFORMANCE PROGRAMME
4 - DECEMBER/JANUARY 2019 www.automobil.co.za
DRIVER’S SEAT
A year of growth
and change
Year end always brings with it a sense of reflection
and contemplation of the year ahead. After a bit of
a well-deserved rest, of course, says Jakkie Olivier,
CEO of the RMI
Jakkie Olivier, CEO of the RMI
T
his year has, once again, been a year international partnerships to support skills the automotive industry. We are
of challenges and achievements, development interventions for members. delighted to confirm that this project
not only in our industry, but for the will be with the support and backing of
country as a whole. Other ongoing initiatives are the the very experienced and internationally
investigation into the possibility of recognised UK-based Institute for the
While there were some small upturns in establishing a Motor Industry Academy, Motor Industry (IMI).
vehicle sales and consumer and business the development of an IR skills toolkit
confidence during the year, growth was for members, member education on This year marked some important
relatively small and economic forecasts relevant industry legislation, policy and milestones in the history of the RMI.
continue to be bearish. compliance, and establishing partnerships Not only did we start to see the tangible
to set up an e-learning platform for business benefits of the RMI’s New
For the RMI, membership growth, at close members. Thinking Model (NTM) and see substantial
to seven per cent, was very pleasing given progress being made in our identified key
the challenging external economic factors An important support service that the RMI focus areas, but we also managed to prove
and conditions. offers to its members is that of consumer that the Organisation was more relevant
mediation. The RMI’s highly skilled team and more transformational than ever
Our financial position improved on the of consumer affairs specialists managed before. And for a 110-year-old, I think we
previous year, and the drive to improve to record a settlement rate of nearly 95% achieved remarkable success!
credit control, expediting membership of all consumer disputes and complaints
subscription recovery and higher interest referred to the Organisation. I wish all our members, the RMI Board and
earned on investments contributed to a other committee structures, management
satisfactory increase in revenue of 6.3%. The year also saw various transformation and staff of the RMI, as well as our
This was definitely a highlight for us. initiatives, most notably the development readers, a happy festive season. Please
of a qualification for National African travel safely and enjoy some downtime.
Another highlight included our successful Association for Automobile Services
bid on two Department of Higher Providers (NAAASP) Members. These Lastly, I would like to thank you all for
Education and Training (DHET) initiatives members have also been offered your support, loyalty and contribution to
for Automotive Motor Mechanic and developmental RMI memberships with making the RMI a success.
Diesel Mechanic Trades. This will generate a view to becoming full members once
ongoing income until completion in 2022. qualified. As we look toward a New Year, let’s
remember that belonging is better
Transformation, Training and Skills The foundations were also laid for the business. And to all vehicle owners, be
Development remained top priorities RMI to be established and registered assured that the RMI remains the leading
for the year, and I am happy to report as a Professional Body for Automotive body in the South African automotive
that good progress was made on all designations, a project that once aftermarket – our voice is your peace of
fronts, including the establishment of implemented will professionalise jobs in mind.
For information on the RMI and its workings, visit www.rmi.org.za or call 011 886 6300
www.automobil.co.za DECEMBER/JANUARY 2019 - 5
CONSTITUENT ASSOCIATIONS
Who do they represent and what are their objectives?
T he RMI is a proactive, relevant, retail and associated motor industry
organisation recognised as the leading voice in South Africa’s automotive
aftermarket, serving the daily needs of its members and playing a key role in
enabling motor traders to deliver top class service to motoring consumers.
Here are the associations which fall under its umbrella…
ACRA (Automotive Component Remanufacturers’ Association) VTA (Vehicle Testing Association)
TA
Vehicle
Testing
Association
ACRA represents component remanufacturers involved The VTA represents private vehicle testing stations that are committed to
in the remanufacture of safety-critical components and operating within the law in accordance with the Road Traffic Act and the
radiators, an ever-growing industry in which keeping relevant SANS standards. In this highly regulated environment, the association
abreast of change is crucial for business owners. represents the interests of its members at government working groups and
is committed to enhancing the reputation of the industry in all the spheres.
ERA (Engine Remanufacturers’ Association)
ERA represents motor engineers who re-machine, rebuild and SADFIA (South African Diesel Fuel Injection Association)
remanufacture engines in South Africa. ERA members promote the SADFIA members operate fully equipped pump rooms aimed at
reuse of engines, parts and components in a manner that is green and providing cost-effective service solutions for owners of diesel powered
sustainable. ERA members create employment and skills development vehicles seeking fuel injection system testing, repair or replacement.
opportunities, directly in their own machine shops and indirectly
through suppliers to the industry and component manufacturers. SAMBRA (South African Motor Body Repairers’ Association)
SAMBRA is an active leader in the motor body repair industry and
MDA (Motorcycle Dealers’ Association) consolidates, communicates and regulates repair standards in the
MDA represents members who are motorcycle dealers – these motor body repair industry. SAMBRA ensures the provision of technical
members benefit from an extensive array of value-add services and and business skills training that meets the demands of the industry
products such as commercial insurance, labour legal assistance and and instils confidence in consumers and industry stakeholders.
representation, consumer dispute resolution, and a strong relationship
with the Association of Motorcycle Importers and Distributors. SAPRA (South African Petroleum Retailers’ Association)
SAPRA represents and promotes the interests of petroleum retailers in
MIMA (Motor Industry Manufacturers’ Association) South Africa and fosters strong relationships with the Department of
MIMA members are Parts, Equipment and Component Manufacturers Energy, oil companies, banks, financial institutions and other stakeholders
and suppliers to Original Equipment Manufacturers and the automotive that have an impact on the sustainability of the service station industry.
aftermarket that exports into Africa and other countries in the world.
SAVABA (South African Vehicle and Bodybuilders’ Association)
MIWA (Motor Industry Workshop Association) SAVABA members are professional, certified and regulated vehicle
MIWA, the largest association within the RMI, strives to keep its body builders in South Africa who manufacture commercial vehicle
members informed about the ever-changing auto repair industry, thereby body applications (tanker, coal, refrigerated trucks and trailers) and
ensuring that vehicles are repaired to acceptable standards designed bus bodies (commuter and tourist type). Members manufacture
to make them perform better and safely on South African roads. using the latest equipment and highly trained staff to ensure strict
compliance with SABS standards and other legal specifications.
MPEA (Motor Parts and Equipment Association)
MPEA represents South Africa’s auto part traders, including TDAFA (Tyre Dealers' and Fitment Association)
wholesalers, retailers and independent operators in the The TDAFA is the only representative body for tyre dealers nationally. The
replacement motor parts industry. Genuine replacement association works on all issues relevant to tyres and the fitment industry.
parts are available at accredited MPEA spares outlets at Strategically, the TDAFA is positioned as an intermediary between government,
affordable prices, backed by the manufacturer’s warranty. the tyre industry and consumers and is recognised by government and
industry leaders as the legitimate voice representing tyre dealers.
NADA (National Automobile Dealers’ Association)
NADA represents the interests of business people who own RMI contact details
or operate new vehicle franchise dealerships and qualifying used Head Office: 011-886-6300 | www.rmi.org.za
vehicle outlets. NADA is committed to the image enhancement of Surrey Square Office Park, 330 Surrey Avenue, Ferndale, Randburg, 2194
the retail motor business, facilitating the interface between dealers RMI Regional Offices: Highveld: Randburg: 011-886-6300; Northern:
and OEMs/distributors, building relationships between Pretoria: 012-348-9311; KwaZulu-Natal: Durban: 031-266-7031; Eastern
dealers and customers and bringing relevant industry Cape/Border: Port Elizabeth: 041-364-0070; Western Cape: Cape Town:
issues to the attention of government. 021-939-9440; Free State/Northern Cape: Bloemfontein: 051-430-3294
6 - DECEMBER/JANUARY 2019 www.automobil.co.za
Technology can keep you safe EDITOR’S LETTER
this festive season
G
lobal NCAP recently tested another five Vehicle safety technology has moved on buying, much like the warnings found
cars that are sold in the South African but, unfortunately, this has not yet been on cigarette packaging. Read the full
market, in conjunction with the AA, incorporated in all models being sold in report on page 42
with some very surprising results. South Africa.
I appeal to all readers to ensure
One of the vehicles tested was the locally Whilst there are minimum performance that your car is in a roadworthy and
manufactured Nissan NP300 or Hardbody, a standards within the regulated serviceable condition before embarking
stalwart of the light commercial vehicle market compulsory specifications for vehicles, on your holiday journey this year.
and a model that sold over 700 units during these are limited to components such as These safety checks can be done by
the month of October. brakes, tyres, windscreens, lights, child most workshops, or the VTA and its
seats and tow bars. The result of which participating members who conduct
In a 64km/h offset frontal collision the cabin is that despite the rigorous compliance free safety test campaigns around the
suffered significant deformation, so much so checks conducted during homologation, holiday periods.
that it was awarded zero stars. The addition there remains no overall minimum crash
of airbags to this vehicle in recent years also safety requirement for the vehicle as a There is also absolutely no need to
offered no benefit due to the large amount of complete unit in South Africa. drink and drive in this day and age.
structural deformation. Convenient ride hailing services like
This is unacceptable in a country that Uber and Taxify are a cost-effective way
The NP300 is essentially a 15-year-old design sees 14 000 people die on our roads of travelling to and from party spots,
and is still popular in South Africa due to its annually. Government needs to step in please make use of them or have a
cost effectiveness and low running costs. It here by either enforcing stricter minimum designated driver on hand if you will be
seems as though Nissan is happy to keep specifications, or making labelling of indulging over the festive season.
selling this old, unsafe model, because there vehicle safety performance mandatory
is nothing stopping them from doing so. so that consumers know what they are Reuben van Niekerk, Editor
AA_TechnicalCollege_1_2.pdf 1 2018/08/01 16:29
The competitive advantage your business needs. AA.co.za
Education
Driven by the AA
Ensure that your technical staff are skilled to deliver optimum
service and ongoing productivity.
Calling all employers who are interested in hosting learners, at no cost
for stipend or training. Ts & Cs apply.
Trade training offered:
• Automotive electrician • Diesel fitter
• Automotive engine fitter • Motor mechanic
• Diesel mechanic • Diesel fuel injection technician
Call us NOW! 086 133 3668 weekdays 8am to 4pm.
www.automobil.co.za DECEMBER/JANUARY 2019 - 7
NEWS
SPEAK TO US
RMI EXECUTIVES Lindsay Bouchier
SAMBRA
Richard Green
richard.green@rmi.org.za
hief Executive Officer:
C Eugene Ranft SAPRA
Jakkie Olivier Chris Le Roux Vishal Premlall
jakkie.olivier@rmi.org.za Dupre Le Roux vishal.premlall@rmi.org.za
Les McMaster
Chief Operations Officer: VTA, SAVABA
Vuyani Mpofu Julian Pillay
Jan Schoeman
Andrea Bogner julian.pillay@rmi.org.za
jan.schoeman@rmi.org.za
Ferose Oaten
Frank MacNicol TDAFA, MPEA, MIMA
Financial Director: Hedley Judd
Renee Coetsee Mark Dommisse hedley.judd@rmi.org.za
renee.coetsee@rmi.org.za
RMI PARTNERS TRAINING
Company Secretary: RMI4Sure 0860-104-202 Louis van Huyssteen
Gary McCraw RMI4Law 0861-668-677 louis.vanhuyssteen@rmi.org.za
gary.mccraw@rmi.org.za RMI4BEE 0861-764-233
SADFIA, ACRA, ERA
RMI4OHS 012-998-7139 Attie Serfontein
RMI BOARD MEMBERS
attie.serfontein@rmi.org.za
Jeánne Esterhuizen (President) DIRECTORS
Barry Canning (Vice-President) MIWA TRANSFORMATION
Jakkie Olivier Pieter Niemand Joy Oldale
pieter.niemand@rmi.org.za joy.oldale@rmi.org.za
Johann van de Merwe
Jaco Koen
NADA, MDA Facebook.com/AutomobilSA
Franz Maritz Gary McCraw
Mams Rehaman gary.mccraw@rmi.org.za
RMI HEADOFFICE
RMI HEAD OFFICE RMI REGIONAL OFFICES
Danelle van der Merwe Highveld:
Brand and Communication Manager Randburg: 011-886-6300
danelle.vandermerwe@rmi.org.za @AutomobilSA
Northern:
Neo Bokaba Pretoria: 012-348-9311
HR Manager
neo.bokaba@rmi.org.za KwaZulu-Natal:
Julian Pillay Durban: 031-266-7031
Regulatory Compliance Manager
julian.pillay@rmi.org.za Eastern Cape/Border:
Port Elizabeth: 041-364-0070
www.rmi.org.za
011-886-6300 | www.rmi.org.za Western Cape:
Surrey Square Office Park Cape Town: 021-939-9440
330 Surrey Avenue
Ferndale Free State/Northern Cape:
Randburg Bloemfontein: 051-430-3294
2194
8 - MAY 2015 TA
Vehicle
Testing
Association www.automobil.co.za
NEW PRODUCTS
HOT STUFF
The Force will be with you by German-made,
December high-quality
Felo Series 200
screwdriver set
Felo’s seven-piece shock-proof screwdriver
set has been specially manufactured with an
ergonomically refined handle made from the
shock-proof polypropylene. They are GS tested for
safety with superior torque which exceeds DIN
and ISO requirements by up to 100% and the
When South African holidaymakers go in search of wide-open spaces, Thule’s expansive range EAN code is featured on every Felo product.
of luggage boxes can ensure that they have plenty of space up close, en route to their chosen The comfortable anti-roll handle design
destination. is unique to the Felo screwdriver range, and
The Thule Force XT cargo box is a new addition to the range and is available from Thule their blades are manufactured from chrome-
Partner stores this December. Unveiled at the Automechanika Show in Frankfurt in September, molybdenum-vanadium steel, with the black tip
the Thule Force XT is a versatile and robust roof-mounted cargo box for everyday use, and is aiding in a precision fit.
capable of carrying bulky loads of all sizes. All the screwdrivers include a handy hanging
Shaped with practicality in mind and available in four derivatives, the Thule Force sits hole for easy storage and inserting a lever if
between the Thule Touring and Motion ranges. The four versions represent the size scale required. The FEL20097398, seven-piece set
of small, medium, large and extra-large, with luggage volume starting from 300 litres. The XL comes with four flat-end size units, one PZ unit,
truly lives up to its name, thanks to a 500-litre volume and an internal length approaching two and two PH units, and retails for R650.
metres. It is what you need when you want to take everything along, including the kitchen sink. Felo is a leading brand in the Vermont Sales
Carrying capacity of all versions is 75 kilograms, and matte black is the default colour. operation and is available at leading stores
Intelligent design features abound. The Thule Force XT is easy to fit to Thule crossbars, thanks countrywide.
to the PowerClick quick-mount system. The integrated torque indicator clicks loudly to confirm
when it’s correctly tightened, ensuring fast and secure fitting. DualSide opening provides easy For more information talk to your retail
access to all areas of the box, from either the left or the right of the vehicle. A single, centrally- outlet, or contact Vermont Sales on 011
positioned lock is another user-friendly feature. 314 7711 or visit www.vermontsales.co.za
Thule is the global market leader with an unrivalled tradition of design engineering, rigorous
testing, and the highest safety standards. All Thule luggage boxes come with a five-year
warranty. With an in-depth knowledge of the car industry and the latest trends, Thule remains a
step ahead of the competition in designing and developing roof boxes for any type of car make
or model.
Pricing of the Thule Force starts at R9 699.
www.automobil.co.za DECEMBER/JANUARY 2019 - 9
10 - SEPTEMBER 2018 www.automobil.co.za
www.automobil.co.za SEPTEMBER 2017 - 11
NEWS
Mahindra crowns Tekfest
Champions
T
ekfest is Mahindra’s global Tekfest championship,” says Pratyush Of the Tekfest Diagnostic (cotek)
competition for technical personnel Bose, Head of After Sales for Mahindra Technicians, Etienne Jacobs of
and service advisors. It combines South Africa. Mahindra Nelspruit took home the
various rounds of online and in-person grand prize, followed by Auryn
evaluations to select the best technical Technicians from all over the country Nicholas of Mahindra Brits and Hein
specialists. competed in 18 different categories Nel of Mahindra Bloemfontein.
in three different specialist fields -
For the South African round of the technicians, diagnostic technicians and “It is very heartening to see
competition, Mahindra sifted through all service advisors. technicians and service advisors from
its technical personnel with various online so many different dealerships compete
evaluation modules. The top performers Etienne Cockrel of Mahindra Welkom won at the national championship,” says
in these online tests were invited to the Tekfest Technicians Championship, Rajesh Gupta, CEO of Mahindra
compete at a regional level, with the best with Donovan Harmse from Mahindra South Africa. “It is testimony to the
of the best competing in theoretical and Lydenburg coming a close second. high standard of the technical staff
practical tests at the National Training throughout our network of more than
and Development Centre at the end of In the category for Tekfest Service Advisors, 60 dealers.”
October. Jeremy King from Mahindra Burgersdorp
won the Championship, followed by Gupta explains that Mahindra is
“The standard of competition at all Graham Moore (Mahindra Kimberley) and investing heavily in its local technical
levels was very high, so it is a singular Elize Janse van Rensburg from Mahindra capacity to support its local assembly
achievement to make it to the national Bloemfontein. facility in KwaZulu-Natal.
Goldwagen opens its 100th store
The century was achieved on 22 Says CEO Joäo Da Costa, one of two
October 2018, when Goldwagen founders: “South African motoring
number 100 opened in Newcastle, consumers are looking for the best
KZN. In the last decade, the number of aftermarket parts in terms of value to
Goldwagen branches has more than keep costs contained, but not at the risk
doubled, and the number of vehicle of impacting negatively on their motoring
brands catered for having grown in any way. Our stores therefore stock not
massively too. only the best name brands from around
the world, but at the same time provide
In 1992, that original store (a converted our customers with tiers of parts so that
house) sold only VW parts and was they can find something that suits their
initially branded Golfwagen. They budget.”
G
started out stripping accident-damaged
oldwagen, the franchised
automotive parts chain, has VWs and re-selling the parts. A second 2018 has been a massive year for
opened its 100th store. store opened in 1995, and from Goldwagen and has seen the addition of
VW they progressed – logically – to parts for Hyundai, Kia, Land Rover, Volvo
Since 1992, it has grown from a single Audi. That came about in 1997, with and Jeep – they now carry stock for 17
outlet in Pretoria West selling used Goldwagen having been available as a individual brands and have mutually-
Volkswagen parts, to a parts giant franchise from the year before. Brands beneficial collaborations with almost 50
providing virtually any item for any brand and store count grew steadily, as did parts and component suppliers spanning
available on the sub-continent. their international network of suppliers. the globe.
12 - DECEMBER/JANUARY 2019 www.automobil.co.zaDRIVE SAFE
THIS HOLIDAY SEASON!
Check tyres, buckle up, and remember speed kills.
The merSETA is one of 21 Sector Education and Training Authorities
(SETAs) established to promote skills development in terms of the
Skills Development Act of 1988 (as amended). The 21 SETAs broadly
reflect different sectors of the South African economy. The merSETA
emcompasses Manufacturing, Engineering and Related Services.
The various industry sectors are covered by five chambers within the
merSETA: Metal and Engineering, Auto Manufacturing, Motor Retail
Components Manufacturing, New Tyre Manufacturing and Plastics
Manufacturing.
www.automobil.co.za DECEMBER/JANUARY 2019 - 13NEWS
A chance purchase wins a KZN
resident a brand-new car
call from Supa Quick informing him of his tyre, Monroe shock absorber, Willard
prize, which has since put a permanent battery or ATE brake product between
smile on his face. 1 May and 31 July 2018 at Supa Quick and
then enter their details in-store to win a
“The prize could not have come at a brand-new BMW 3 Series or Toyota Hilux. It
better time,” said Jay who could not was up to the winner to choose which car
hide his excitement. “This will help me he or she would like to drive away in, and
a great deal for work and to get around for Naidoo, it was a Toyota Hilux.
W
hen Jay Naidoo, from with family.” The owner of Supa Quick
Pietermaritzburg in KZN Pietermaritzburg. Mr. Dave Davie was “The opportunity to choose a prize
popped into the Supa Quick delighted to hear that the winner was from the options given was a hit
store earlier this year to change his tyres from his store. “Nothing brings me more with customers, judging by the high
to Firestone, little did he know that he pleasure that putting a smile on the face number of entries received. And it is
would be driving away in a brand-new of my customers and making a difference pleasing to note that most motorists
Toyota Hilux Double Cab before the end in their lives; it is truly rewarding,” Davie purchase good quality products for
of the year. While his car’s tyres were proudly states. their cars, which goes a long way to
being attended to, he thought to kill time, ensuring safety on our roads. We are
he would just fill in his details for the Naidoo was the lucky one among the delighted to deliver this car to Mr. Naidoo
in-store competition to stand a chance 35 000 nationwide entrants of the Supa and he knows where to go when he
to win either a BMW 3 Series or Toyota Quick Choose Your Brand, Choose Your needs his tyres, shock absorbers, brakes
Hilux. He did not think much of it and had Car competition. Participants had to and batteries serviced,” said Desirée van
even forgotten about it until he received a simply buy any Bridgestone or Firestone Niekerk, Supa Quick Brand Manager.
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www.automobil.co.za DECEMBER/JANUARY 2019 - 15NEWS
Western Cape gets R150 million investment through
upgrades to the Milnerton petroleum refinery
A
stron Energy, formally Chevron “This is a step change in the way we
South Africa, officially opened operate. The increased filling efficiency
its new Tank Truck Loading allows us to load more trucks per shift,
Rack (TTLR) at its Cape Town Refinery thereby improving productivity and
on Wednesday 14 November 2018. profitability for the haulers as they are
The facility, which took two years to able to deliver more product per day
complete, provided much-needed to our customers, retailers, Branded
investment into the Western Cape Marketers and distributors,” said Danie
economy, utilising local businesses and Gouws, General Manager: Regional
labour, and will ensure increased filling Transport and Operations, Astron Energy.
efficiency at the refinery.
Designed by Kantey & Templer, the
The new state-of-the-art fuel loading procurement for the R150 million project
facility replaces the original facility, which was predominantly spent in the Western
had been in existence since the refinery Cape, using locally-based civil, mechanical meter technology, along with Sculley
was constructed by Chevron in 1965. and electrical engineering contractors to overfill protection to prevent spills. Vapour
complete the construction. recovery systems are in place to manage
Updating the obsolete loading facility and contain emissions, and the bays are
with the latest in filling, metering and Construction of the facility spanned two each monitored by CCTV cameras, which
safety technology has created improved years and nine months and created 50 assist with truck management from entry
efficiencies by drastically reducing the additional jobs in the Western Cape. The point to staging area.
loading time of an average 40,000 litre TTLR now provides eight loading bays,
fuel tanker by 50% to only 30 minutes. each fully equipped to bottom load all Advanced safety features such as a deluge
This quicker turnaround generates a 30% of the petroleum products produced fire protection and a spill containment
improvement in truck utilisation for the at the refinery. The bays are fitted with system also form an integral part of the
fuel hauliers. Accuload automation systems and Smith environmental protection safeguards.
Africa Automotive Aftermarket Solutions raises R400k for Charity
A
frica Automotive Aftermarket partners and suppliers, which will go along
Solutions (AAAS) is a company way in making a difference to its beneficiaries
with heart, committed to making including Madibatalou Middle School, Diaz
a difference to a number of educational Farm School, Edward Primary School, and
institutions across the country. The Greyville Primary School to name just a few.
companies vision is to assist in uplifting,
developing and empowering schools which “At AAAS, we believe in investing time
ultimately play a critical role in developing and effort into making a difference. We
well-rounded students. work hard to make sure that we support
beneficiaries within the communities of our
As part of the company’s dedication to employees and are so humbled to be able
making a difference, AAAS hosts an annual to partner with our suppliers to make a
golf day from which all proceeds are donated difference through this annual event,” says
to various beneficiaries. AAAS’s recent golf Warren Espinoza; Chief Executive Officer,
day raised over R400 000 together with its AAAS.
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www.victorreinz.comRMI UPDATE
Gearing up for 2019 SAMBRA Awards
P
lans are on track for the 2019 South
African Motor Body Repairers’
Association (SAMBRA) Awards
Breakfast which will take place on
Wednesday 6 February at the Premier
Hotel OR Tambo in Johannesburg.
The annual SAMBRA Awards honour top
vehicle insurers and OEMs, as well as
paint and equipment suppliers for their
contribution to the sustainability of motor
body repairers in South Africa.
SAMBRA, an affiliate association of the
Retail Motor Industry Organisation (RMI),
represents the majority of accredited
motor body repairers in the country,
and works in close collaboration with
various industry influencers – including
the insurance sector, OEMs, suppliers,
the labour department and trade unions,
as well as related SETAs – to maintain practices, training programmes, product on the ground, insurers, OEMs and suppliers
industry sustainability and development. support and more. in order to manage industry critical issues.
The annual survey is independently The outcome of the SAMBRA survey has “We believe through the awards we are
managed and audited, and targets become an important measure of success able to build best practice models by
SAMBRA members nationwide to rate and progress in the insurance, OEM and assisting all parties to re-evaluate and
insurers, OEMs, as well as paint and supplier sectors. streamline their processes and procedures,
equipment suppliers on a number of Richard Green, National Director of and improve skill levels and regulatory
factors including relationship satisfaction, SAMBRA, says the SAMBRA national compliance. The 2019 Awards will be all
quality of vehicle damage assessment and executive committee is striving hard about building connections, embracing
repairers’ interaction with claims staff, to maintain and improve collaborative change and rewarding excellence,”
payment speed, customer service, green business partnerships between members concludes Green.
The RMI hosts NAASP workshop
D
elegates attended the very informative national road show, which is
currently under way. The programme for the day, which was presented
by the RMI Transformation Director, Joy Oldale, included the following:
• RMI Structure and Preparing for the RMI Associational Accreditation.
• Step by Step – How to become a vendor and to work with Government –
CSD (Central Supplier Database)
• How to apply for funding for your business.
• RMI Mentoring programme.
Compliance issues surrounding SARS, MIBCO, The Consumer Protection Act,
The POPI Act, RMI Membership, SABS, NRCS and Department of Transport
were discussed.
Members will be advised of the next workshop in due course.
18 - DECEMBER/JANUARY 2019 www.automobil.co.zaMaintenance is a must for trucks
ahead of the festive season
W
ith an increase in spending and a demand on supply over
the festive season there’s no doubt that more trucks will be
on the road. “Trucks provide a vital service for consumers.
Unfortunately, poorly serviced trucks, or trucks not being serviced at all,
are a major contributor to road deaths at this time of year,” says Dewald Vishal Premlall, Director of SAPRA
Ranft, Chairman of the Motor Industry Workshop Association (MIWA), a
constituent association of the Retail Motor Industry Organisation (RMI). Industry appeals for
Ranft is appealing to all truck owners to ensure their vehicles are in top
greater discussions on
condition before the December rush begins. petrol price relief
T
Derick Horrmann, owner of Don-Der Truck Repairs, says the regular he South African Petroleum Retailers
servicing of trucks ensures better fuel consumption, prevents the oil filter Association (SAPRA), a constituent association
from clogging up and collapsing, and is an opportunity to check if the oil of the Retail Motor Industry Organisation (RMI),
is diluted with diesel which would point to a faulty injector solenoid. “All says further discussions are needed before decisions
internal moving parts that are oil dependent for lubrication, as well as can be made on the best way forward for fuel price
brakes and clutch, are subject to the most wear and tear.” relief for consumers.
He explains that trucks should be serviced as per the truck manufacturer’s Vishal Premlall, Director of SAPRA says, as a key
schedules. “Most trucks are serviced at 30 000km intervals, others have stakeholder, it has been approached by Government
extended intervals when using a synthetic oil. These intervals are usually for comment on the proposed publication of
40 000km.” maximum retail prices for 93 Octane Grades, and
has appealed for an extension on the required
Ranft says it’s important to use an accredited repairer, and Horrmann date for comment. “We are concerned that the
agrees. “An accredited servicing workshop will ensure peace of mind as timeline allotted to give input will not enable fair
they will be using premium quality oil and good replacement parts.” and reasonable consultation with all affected
stakeholders,” he says.
Over and above regular servicing, he urges truck owners to also keep tyre
pressure in accordance to specifications, and to check cooling systems and He adds that of significant importance, a proposal
intake piping for leaks and cracks. of this magnitude, coupled with current market
conditions including low demand, margin under-
Ranft is also appealing to all motorists to be patient and courteous to truck recovery and continuing rising costs, could result
drivers on the roads. “Motorists need to realise that trucks are not cars. The in job losses. “There needs to be clarity on items
handling of a truck, the speed, and how the truck is affected by external such as price competition between retailers, the
forces is vastly different from that of a car. next steps once the proposal goes ahead, and how
new entrants to the market will be affected, among
While it can be frustrating to be stuck behind a truck, respect the road rules others. We believe the only way to gain clarity will
and only overtake when it is appropriate. Give a truck room to manoeuvre, be through intensive impact analysis conducted
and keep a safe following distance. We all need to do what we can to by an independent company and input from all
reduce accidents on our roads over this season with the increased volume stakeholders.”
of traffic on our roads,” he concludes.
“We strongly support Government’s attempts to
lower the ever-increasing fuel price that has impacted
cash-strapped consumers, businesses at large and
the overall economic stability of South Africa. The
attempt to bring price relief for the consumer needs
to be explored in further detail. Deferring this
responsibility to the retailer is, however, not going
to yield the significant results needed to bring about
consumer relief. Rather, a full analysis of the basic
fuel price needs to be explored,” he concludes.
www.automobil.co.za DECEMBER/JANUARY 2019 - 19RMI RMI UPDATE
NADA launches Dealer Performance Programme
The National Automobile Dealers’ Association (NADA) is dedicated to uplifting and
promoting the wellbeing of the retail motor industry, constantly investigating
opportunities to improve dealers’ performance, sales, processes and profitability
W
ith this in mind, the NADA
Dealer Performance
Programme (DPP) was borne
and developed.
“Now in its fourth year, the NADA DPP
provides a platform for like-minded
industry experts and retail dealerships to (BOTY) award ceremony that recognises customers’ businesses and look forward
participate in dialogue through relevant the top-performing business in the retail to being part of this programme.”
and challenging topics that have a direct dealership space.
impact on their businesses,” says Mark Paul De Vantier, of Lightstone adds:
Dommisse, national chairperson of the “The NADA DPP forum provides an “Our focus is on providing systems and
National Automobile Dealers’ Association. opportunity to share insights on topical information that support, maintain and
operational matters that impact on grow a motor dealer business. We have
“The programme creates a platform for performance and profitability,” says John had a very long history with NADA, and
individuals within the automobile retail Templeton, Market Head Operations the NADA DPP provides us with a unique
dealership environment to meet and SSA Sewells Group / MSX International, opportunity to add real value to our
engage on issues related to improving sponsors of the BOTY award. customers.”
dealership performance. This is a vital
value-add service we provide to our Sponsors for the 2018/19 programme Through the Dealer Performance
members.” are: The National Automobile Dealers’ Programme, dealership management
Association, Cars.co.za, Britehouse, teams gain the necessary exposure to
Targeted at dealer principals, the NADA Budget Insurance, Lightstone Consumer, critical trends and industry innovations.
DPP combined a series of high-impact Sewells-MSX International and WesBank. Topics covered in the panel discussions
national roadshows which took place and at the workshops focus on
during October 2018 in Johannesburg, Jason Berriman, head, dealership leadership and how to improve
Tshwane, Durban and Cape Town. Its sales, Cars.co.za says: “We are the performance and profitability.
interactive workshops and monthly newest sponsor to this exciting
communications contain important programme and know that we can “This year’s NADA DPP is supported by a
information for dealers to implement in add value and assist the industry in group of leading automotive specialists,
their daily processes. grasping the reality of a changing and we are very excited to interrogate
market. At Cars.co.za we believe in the outcomes and put the insights into
The NADA DPP culminates in a national working together to achieve success. We practice in our various dealerships,”
conference and Business of The Year are obsessed with adding value to our concludes Dommisse.
20 - DECEMBER/JANUARY 2019 www.automobil.co.zawww.automobil.co.za JUNE 2018 - 21
ASSOCIATION OF THE MONTH
The TDAFA:
Keeping the tyre
industry on the road
The TDAFA represents more than 700 members in the tyre fitment industry throughout
the country and also represents the leading tyre retreaders in South Africa. The TDAFA’s
accreditation criteria and applicable legislation ensures the production of good quality
and safe retreaded tyres
These are the regional Chairpersons who There are certain functions of compliance
currently represent the best interest of that can only be performed by a
members at all levels in the areas where registered OHS practitioner, including
the RMI/TDAFA are involved. Should conducting an accurate risk assessment
members wish to contact any one of the of the premises and certifying the bi-
Regional Chairpersons, please contact annual compulsory evacuation drill,
Hedey Judd for the specific contact which is required by the Act.
T
he Associational AGMs were details of the relevant Chairperson.
completed across all regions Vehicle lifts, jacks and hoists are required
culminating in the National AGM Occupational Health and Safety to be serviced every six months and
in October. The TDAFA is pleased to The TDAFA has been instrumental in then inspected every twelve months.
confirm that Frans Maritz continues as providing full service Occupational These inspections and services are not
National Chairperson for the next year Health and Safety compliance through a conducted by an OHS practitioner,
and Morne Viviers continues as National negotiated service level agreement with but rather by a qualified and certified
Vice-Chairperson. Complete Specialised Retail Solutions Lifting Mechanic and then certified by
(CSRS). The most important part of this a qualified and certified inspector. Fire
The full committee is as follows: service is that it is a one-stop solution to extinguishers are also required to be
• Frans Maritz - Western Cape and the legal requirement for compliance as serviced and inspected at specified time
National Chairperson per the OHS Act of 1993. intervals.
• Morne Viviers - OFS/NC and National
Vice-Chairperson Earlier in the year the Department of While this article is not by any means
• Les Richardson - Northern Region Labour published a notice in which it intended to provide a comprehensive
(Pretoria) declared that a large number of new list of the requirements, the emphasis is
• Angie Frederic - KZN inspectors have been deployed into the on a few items, and highlights that full
• Sean Jevon - Border Region (East general industry. The Department of compliance can only be achieved with
London) Labour has elevated the emphasis on the service of qualified and certified OHS
• Robert van der Merwe - Eastern the need to comply with the law. The practitioners on site.
Cape (Port Elizabeth) need for compliance is to ensure the
• Nazim Perrin - Highveld safest working environment for all the The importance of the correct
(Johannesburg) employees of the company. torque specifications
22 - DECEMBER/JANUARY 2019 www.automobil.co.zaA1 posters featuring an informative There are a huge number of informal the employers to ensure an acceptable
Guide to Torquing of wheel nuts and tyre operators in the industry, who outcome from the next three-year
bolts are available for display and have no exposure to business systems, wage and main agreement review.
education of both customers and operate with limited equipment, and During the early stages of 2019 there
staff. This is the first in a series of more often than not have no access to will be a call on members of the RMI
posters aimed at meeting a number of the new-tyre supply chain. Herein lies to provide guidance to the negotiators
objectives. the biggest opportunity. in the form of a mandate to proceed
with. These mandate meetings are
The posters are available from the The formal dealer has the opportunity important opportunities for the
TDAFA office in Pretoria and Cape Town to engage with informal tyre dealers, RMI members to be involved in the
free of charge (for the first one only) to with a view to bolstering their business potential outcomes.
TDAFA members. into the formal sector by providing
training in business skills, access to In preparation of this process, it
The TDAFA corporate member new tyres and products, and advising remains important for all dealers to
franchisors have agreed to the display on equipment purchasing and ensure that the staff employed in the
of the posters in their outlets, as part maintenance. business are correctly graded according
of the agreed advertising and display to the function of the job being
material. The benefits of these types of performed. The TDAFA can assist with
relationships include the impact on any need of staff grading verification
Requests for posters can be directed to BBBEE level scoring of the formal in order to be compliant with the Main
Jodaree on (031) 266 7031 or directly business, work place enterprise Agreement.
with Hedley Judd. skills development, and increased
unit volume sales of new tyres and Fourth Industrial Revolution
Transformation and Incubation products, either on a cash basis and the hype around it into the
The reality is that the South African or a very short-term credit system. future
business environment is compelled to Assistance with the identification With all the hype around the Fourth
transform. The TDAFA recognises that of these potential informal sector Industrial Revolution (4iR) it is perhaps
this creates a challenge on the existing incubation partners can be facilitated of interest to explore the concept.
businesses currently operating. However through the RMI Transformation
all problems offer opportunities, department. 4iR which is currently being
especially for the early adopters. implemented worldwide, is about
Job Grading accuracy and 2019 the heightening of automation in the
The opportunity that has been Wage Negotiations production environment. The question
identified by our BBBEE consulting It is common knowledge that the on everyone’s lips remains: what will
partners revolves around the functional next 12 months will see the RMI happen with the unskilled labour
incubation of SMME businesses. negotiators hard at work on behalf of force? Good news is that the gurus on
www.automobil.co.za DECEMBER/JANUARY 2019 - 23You can also read
