Lights. Camera. Career - The real action happens off-screen
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Lights. Camera. Career. The real action happens off-screen
Contents. Sky overview
Apprenticeship programmes
Support and training
Insight events
Benefits and perks
Diversity and inclusion
How to apply
Sky overview
Only at Sky overview
Sky.
Top-quality shows. Innovative tech. Must-have packages. With 24 million
customers across seven countries, it’s no surprise that Sky is Europe’s biggest
entertainment brand. But we’re not stopping there. We need fresh ideas, friendly
faces and exciting new talent to lead us into the future. Kick-start your career
as a Sky Customer Service apprentice and you’ll be one of them - bringing Sky
products and content to customers across the country.
Nothing happens on-screen without talented people behind the scenes working
their magic to bring Sky products and services to our customers. We offer both
Contact Centre and Home Service apprenticeship programmes so, whatever
your ambitions, you can get a taste of the action as you grow an exciting career.
Surrounded by friendly, enthusiastic people. Benefiting from on-the-job learning.
Enjoying the opportunity to try out new things and shape the direction of our
business, and your future. Join Sky as a Customer Service apprentice and you’ll
have a job you love to talk about.
So, what are you waiting for?
Apprenticeship programmes
Lights. Apprenticeship programmes
Camera.
Gain experience. Grow your skills. Earn while you learn.
Our Customer Service apprenticeship programmes range
from 12 to 15 months and give you the opportunity to bring
Sky content and products to customers across the country.
Specialise. We’ll help you develop all the skills, knowledge and confidence you
need to give our customers extraordinary service. And the best
bit? Once you’ve finished your apprenticeship, you’ll be guaranteed
a permanent role in the Sky family.
Contact Centre
Identifying issues. Solving problems. Answering queries.
Selling Sky products. Our Contact Centre apprenticeship
programme is all about having great conversations. And if
you’re a quick learner with a resilient, can-do attitude, you’ll fit
right into this fun, friendly working environment.
Apprenticeship programmes
Home Service Engineer
Listening to customers. Finding smart solutions. Going places.
Join us as a Home Service Engineer apprentice and you’ll enjoy
the freedom and support you need to make an impact: making fans
of our much-loved products, hitting targets and delivering cracking
customer service.
Home Service Broadband Technician
Connecting households. Sharing content. Helping customers make the
most of our brilliant products. As a Home Service Broadband Tech Expert,
you’ll get to work with industry-leading technology every single day -
visiting customers in their homes to fix, install, and demonstrate our
incredible broadband and services.
Find out more about our apprenticeship programmes here.
Support and training
Lights. Support and training
Camera.
Whichever apprenticeship programme you choose, you can rely
on us to support you all the way. As soon as you start, you’ll be
assigned a Development Coach who’ll track your progress and
help you get settled in.
Support. You’ll also have a buddy, usually a more experienced apprentice
or ex-apprentice, who knows exactly what it’s like to join an
apprentice programme like yours. What’s more, your manager will
make sure you’re connected to the right people and are always on
the right track.
You’ll have the backing of an experienced mentor and gain
an nationally recognised qualification. You’ll also be part of a
close-knit team, get brilliant perks and have the freedom and
support you need to do your best work from day one.
Insight events
Lights. Insight events
Camera.
We hold events all-year-round to help you decide which
apprenticeship programme is best for you:
• Open days showcasing Contact Centre
apprenticeship programmes
Insights.
• Discovery days showcasing Home Service
apprenticeship programmes
What you can expect:
• To find out about our apprenticeship programmes
• To learn how we do things at Sky, as well as about
our products and services
• To get hints and tips on how to apply to our
apprenticeship programmes
• To chat with existing apprentices to find out about
their journeys at Sky
To register for an insight event, click here.
Benefits and perks
Lights. Benefits and perks
Camera.
Besides getting to start your career in a multi-billion pound
business, there are loads more perks on offer.
• Sky Q, Broadband and discounted Talk - plus all the extras
• iPad and mobile phone*
Perks.
• Sky pension plan
• Healthcare
• 30 days holiday
• Flexible working
• Recognition schemes
• Gym discounts
• Sky-branded van*
• Access to over 12,000 LinkedIn Learning courses to
support your development.
We also offer all Sky employees two volunteer days per year.
Either support our local communities through one of our Sky Cares
programmes or choose a cause close to your own heart.
*For Home Service Engineers only
Diversity and inclusion
Lights. Diversity and inclusion
Camera.
Our customers are incredibly diverse, so we should be, too.
Different people with different perspectives make us a
better business, so we’re working hard to build an inclusive
culture where you can be yourself. Whoever you are.
Inclusion.
Wherever you’re from.
Achieving a better gender and ethnic balance is high on our list,
so we’re investing in programmes to help us get there.
Here are a few examples:
• Women in Home Service
• Women in Leadership
• MAMA Youth Project
Find out more about our programmes here.
How to apply
How to apply
Lights. 1
Visit careers.sky.com/earlycareers/apprenticeships
and choose a programme
Camera. 2 Complete online application
Apply. 4
3 Take part in a telephone interview
Join us at an assessment centre
Contact us
Any questions?
Contact us at earlycareers@sky.uk
or visit us at skyearlycareers.com
#ActionOffScreen
The images used in this brochure were taken prior to Covid-19. Sky is committed to ensuring
that our staff remain supported and safe during these current times.You can also read
