MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021

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MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
McKinsey on
Investing
Perspectives and research for the investing industry
Number 6, March 2021
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
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MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
Table of contents

4    Purpose for asset owners:
     Climbing a taller mountain           28   Lessons for private equity from
                                               the last downturn
     In the wake of the pandemic, the          Adding value to portfolio companies
     world’s long-term investors are           and buying cheap still matter.
     reexamining their purpose.

10   How private equity can catalyze
     diversity, equity, and inclusion     32   Wall Street versus Main Street:
                                               Why the disconnect?
     in the workplace                          Despite turmoil in the real economy,
     Private equity has an opportunity         the US stock market remains
     to transform the global business          resilient because of three critical
     community and improve returns.            factors: the basis of valuations,
                                               the market’s composition, and
                                               investors’ expectations.

14   A playbook for private equity
     success: An interview                36   A rolling disruption: COVID-19’s
                                               implications for private equity
     with Jean Salata, CEO and                 and portfolio companies
     Founding Partner, Baring                  The pandemic has triggered seismic
     Private Equity Asia                       economic and societal changes. New
                                               research can help sponsors assess
                                               the strength and direction of these
                                               tremors. to get ready.

22   Why healthy institutional
     investors outperform                 47   Institutional investing in the time
                                               of COVID-19
     A strong mission and excellent            Tested by the pandemic, many of
     talent management make for healthy        the world’s leading institutional investors
     institutions—and better investment        are demonstrating resilience and agility.
     performance.
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
52   Preparing for private-equity
         exits in the COVID-19 era                  67   Seeing the savings: Toward
                                                         transparent management of
         Exits have all but stopped, for the             portfolio companies
         moment. Leading firms are taking                Early in the COVID-19 crisis, sponsors
         advantage of the extra time.                    and portfolio companies collaborated
                                                         to find ways to conserve cash.
                                                         The next step, delivering the savings,
                                                         requires heightened diligence
                                                         and discipline.

    56   Reimagining the office and work
         life after COVID-19                        72   Startup funding in logistics
                                                         A new report looks at the
         The pandemic has forced the adoption            impact of new money in an old
         of new ways of working. Organizations           industry—and what it means
         must reimagine their work and the role          for incumbents, startups, and
         of offices in creating safe, productive,        investors.
         and enjoyable jobs and lives for
         employees.

    62   The PE company CFO: Essentials
         for success
         Private equity portfolio companies
         are crucibles for CFOs. Here are
         four essential priorities to get started
         on the right foot.

2    McKinsey on Investing Number 6, March 2021
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
Introduction
Welcome to the sixth volume of McKinsey on Investing, developed to share the best of our recent research
and thinking relevant to investors. Colleagues from around the world and across several disciplines—including
asset management, real estate, institutional investing, and private equity—collaborated to develop these
insights. We hope this combination of perspectives will provoke reflection, dialogue, and prove an insightful
guide to some of the best current practice in the investment industry.

We begin with a pair of timely articles focused on how investors can contribute to positive societal change. The
first piece looks into the role of purpose for asset owners, and the opportunities for investment institutions to
use their capital and capabilities to contribute to the communities they serve. The second examines the theme
of diversity and inclusion, and the role private equity firms can play in mobilizing change. Given the events of
last year, there is fresh urgency to both these issues.

We then offer four articles that explore some of investors’ top priorities. These include an interview with Jean
Salata setting out a ‘playbook’ for PE success in China and the results of our recent research on organizational
health for institutional investors. Complementing these, we include a perspective on the lessons from the last
downturn that are relevant to private equity, as well as an article analysing the perceived ‘disconnect’ between
today’s economic realities and the stock market’s recent record level.

Next, four articles explore the implications of the pandemic—on the strategies of private equity firms and their
portfolio companies, the priorities of institutional investors, the preparation for exits, and office and work life.

Finally, we are pleased to include three articles focused on investor portfolio companies. The first considers
the essentials for CFOs in PE-owned portfolio companies to succeed. The second discusses the role of
transparency in the management of portfolio companies. And the third looks at patterns of new investments in
logistics startups.

Please let us know what you think: you can reach us at investing@mckinsey.com. You can also view these
articles and many others relevant to investing at mckinsey.com and in our McKinsey Insights app, available for
Android and iOS.

The Editorial Board

Pooneh Baghai                       Duncan Kauffman (lead)       Vivek Pandit
Alejandro Beltran de Miguel         Bryce Klempner (lead)        Alex Panas
Chris Gorman                        Hasan Muzaffar               Mark Staples
Martin Huber                        Rob Palter                   Marcos Tarnowski

                                                                                                                       3
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
Purpose for asset
    owners: Climbing
    a taller mountain
    In the wake of the pandemic, the world’s long-term investors are
    reexamining their purpose.

    by Duncan Kauffman, Bryce Klempner, and Bruce Simpson

                                                              © Michael Schauer/EyeEm/Getty Images

4
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
The world’s pension funds, sovereign-wealth              The power of these three dimensions of purpose
funds, and endowments are no strangers to                has afforded asset owners comfort (and perhaps
purpose—they intentionally strive to create positive     competitive advantage) in their distinctive purpose
societal impact. After all, they have long been using    vis-à-vis other investment firms and financial
purpose as a not-so-secret weapon to attract talent      institutions.
while competing with higher-paying private-sector
investment managers. As one chief talent officer         Many asset-owner executives may thus feel
of a major asset owner put it, “We can’t compete         justifiably proud of their progress on organizational
with Wall Street head-to-head on compensation,           purpose. Yet increasingly, partly impelled by the
but we can emphasize the mission of the work             global health crisis and partly by other societal
we do: helping millions of our fellow citizens save      forces, several asset owners are mulling an even
for their retirements. That’s pretty meaningful.”        taller mountain: using their capital, capabilities, and
Nevertheless, amid the pandemic, many institutions       influence to contribute to the economic and social
are redefining, or simply sharpening, their emphasis     recovery of the communities in which they operate,
on purpose, with promising implications for their        so that they can deliver positive social impact
constituents and the societies in which they operate.    beyond what they currently achieve.

Experienced climbers                                     Why do more?
For asset owners, purpose begins with their              Like many industries with a noble purpose, asset
mandate, one that many owners have taken great           owners have a long history of harnessing some
care to define. The mandate informs all strategic        of the advantages that come from a strong
choices an asset owner makes, so many CEOs and           shared sense of purpose—in talent (recruitment,
chief investment officers (CIOs) are careful to align    retention, motivation, productivity), external
their top teams and board. For example, the website      engagement (policy and regulatory freedom), and
for the Ontario Teachers’ Pension Plan states, “Our      risk management (in their own organizations and
name captures our purpose: to secure the future          portfolios). Yet there are three reasons why asset
for Ontario’s teachers.” The Abu Dhabi Investment        owners are increasingly seeking to do more.
Authority describes its purpose as “. . . to secure
and maintain the future welfare of the Emirate.” And     First, expectations for asset owners are evolving
the Yale Investments Office “seeks to provide high       rapidly among stakeholders and society at large. In
inflation-adjusted returns to support the current and    the face of the economic volatility wrought by the
future needs of the university.”                         pandemic, for example, policy makers and citizens
                                                         alike are searching for levers to kick-start economic
These purpose statements typically share a               activity. That involves asking more of those that are
common concept: asset owners commit to investing         able, since the pandemic has exacerbated inequality.
the capital they have been entrusted to preserve, by     Asset owners, therefore—who collectively control
enhancing the long-term purchasing power of their        more than $20 trillion in assets—are increasingly
beneficiaries. This purpose is noble; it is focused on   expected to provide positive societal impact,
helping others—and, in many cases, doing so on a         especially given their considerable (direct and
large scale, for millions of beneficiaries or even an    indirect) influence on companies’ conduct globally
entire nation. It aims to help others by enhancing       and their close relationship to governments and
their autonomy. And it is typically cast as helping to   public stakeholders. During the pandemic, some
orient institutions toward the long term—a horizon       institutions have begun receiving more requests
in which all stakeholders’ interests tend to converge.   along these lines, with speculation that asset

Purpose for asset owners: Climbing a taller mountain                                                               5
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
owners may be asked to prop up companies of                              risk-adjusted returns. Asset owners’ collective
         social or political significance through equity                          size affords them a built-in incentive to strive for
         injections—hardly an appealing prospect for these                        broad-based improvements in the economies
         institutions, which guard their decision-making                          and societies in which they invest. As Hiromichi
         independence fiercely. A proactive approach may                          Mizuno, former CIO of Japan’s Government Pension
         be the surest way to navigate this fluid situation.                      Investment Fund, noted: “Our portfolio performance,
                                                                                  particularly long term, is actually the product of what
        Second, engaging employees and other stakeholders                         happens in the global economy. So we just need
        on spirited discussions of purpose tend to increase                       to make sure that the global economy and global
        feelings of organizational connectedness, engagement,                     capital market remain sustainable.” Asset owners’
        and loyalty. Infusing purpose is essential for                            efforts to contribute to society can thereby support
        developing and maintaining an engaged workforce,                          their ability to deliver returns.
        as well as for providing a powerful motivator for
        those (especially millennials) who seek “more than a                      Therefore, failing to set ambitious aspirations
        paycheck.”¹ Across institutions, employees who feel                       for their purpose carries a substantial risk for
        that meaning is clearly articulated, aligned with top-                    asset owners—the lost opportunity to help tackle
        management behaviors, and embedded into daily                             some of our societies’ greatest challenges, with
        decision making are up to four times more engaged                         attendant consequences for the fulfilment of their
        and three times more excited about work. This is                          formal purpose.
        particularly relevant for asset owners, many of whom
        are internalizing their investment programs by hiring                     How to decide what more to do
        and retaining top talent from a scarce pool—and                           Purpose is a journey for all organizations, one in
        more often than not competing against private-sector                      which the destination should not be predictable or
        employers that are able to offer higher compensation.                     generic. Positive societal impact can manifest in
                                                                                  a multitude of ways, and asset owners enjoy great
     Third, there is emerging evidence that investors can                         versatility and flexibility in their choice of where to
    “do well by doing good.” Rather than trading high                             channel their power. In our experience, there are
     returns for social impact, as is commonly assumed,                           several commonalities among institutions most
     strategies designed to deliver positive social impact                        satisfied with their progress to date.
     may be performance-neutral or even deliver higher

    1
        	Naina Dhingra, Jonathan Emmett, Andrew Samo, and Bill Schaninger, “Igniting individual purpose in times of crisis,” McKinsey Quarterly, August
         2020, McKinsey.com.

        Purpose is a journey for all organizations,
        one in which the destination should not
        be predictable or generic.

6       McKinsey on Investing Number 6, March 2021
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
Exhibit

Assetowners
Asset ownershave
             havemany
                  manystakeholders.
                       stakeholders.

Stakeholder map—both direct and indirect

Direct stakeholders                                                Indirect stakeholders

Client(s)          Beneficiaries                                   Civil-society groups            Public debate

                   Board                                           Media

Talent             Employees                                       Academics and institutions

                   Prospective hires                               Alumni                          Reality checks

                                                       Asset
Suppliers          External investment managers                    Information providers
                                                       owner
                   Advisers and providers of finance               Other institutional investors   Potential
                                                                                                   collaborators
Partners           Co-investors                                    Other investment firms

                   “Investee” companies                            Other companies

Referees           Governments                                     Rating agencies                 “Standard
                                                                                                   setters”
                   Regulators                                      Capital-market infrastructure

Source: McKinsey analysis

First, they listen so that they can surface and            command billions of dollars in financial capital and
explore expectations. They identify relevant               an arsenal of talented human capital, and tap into
stakeholders (exhibit) and seek out input on what          a reservoir of social capital in the form of influence
positive societal impact the institution could             among the companies and societies in which they
and should create. This process is intimidating,           invest. Together, these hallmarks distinguish asset
precisely because many of these stakeholders have          owners and can form the basis for collective action
traditionally joined with the institutions themselves      on important issues such as corporate governance,
in framing purpose narrowly, and in variations on the      diversity and inclusion, and climate change.
theme of “delivering returns.” Skillful moderation         Witness the creation of FCLTGlobal to encourage
is important to draw out nuanced perspectives.             long-term orientation among companies and,
For example, asking stakeholders what they think           more recently, the Investor Leadership Network to
others expect—or what society at large expects—            pursue concrete sustainability initiatives.
can sometimes be more fruitful than asking what
they themselves expect.                                    The most potent capabilities are often the rarest.
                                                           This may pertain to the specific source of an
Second, satisfied institutions reflect on ways to          institution’s assets (for example, its beneficiaries).
use their strengths, particularly the subset that is       Asset owners should therefore ask, “What makes
unique or differentiating. Large asset owners can          us different, and what does that mean for the

Purpose for asset owners: Climbing a taller mountain                                                                7
MCKINSEY ON INVESTING - PERSPECTIVES AND RESEARCH FOR THE INVESTING INDUSTRY NUMBER 6, MARCH 2021
Successful leaders neither settle
        for generic or vague articulations of
        purpose, nor do they allow debate
        about their organizational purpose to
        drift indefinitely.

     societal contribution we can make?” Sovereign-                              regional hospitals. In this way, these institutions
     wealth funds can naturally ask, “What more can we                           fulfill their purpose of helping their members—not
     do for the country?” University endowments might                            only in retirement but also during their working lives—
     ask, “How else can we contribute to learning—on                             by investing in the industries in which they work.
     our campus and beyond?” For example, the Yale
     Investments Office spurred a seismic shift in                               Third, institutions strong on purpose tend to
     institutional investing, beyond its contribution                            synthesize expectations and strengths to craft a
     to the university’s capital works and operating                             purpose statement that is specific, authentic, and
     budget, by popularizing the use of illiquid asset                           consequential. In other words, they determine
     classes among asset owners; in doing so, it                                 their “institutional genius.” That involves integrating
     changed the way asset owners undertake portfolio                            a cacophony of opinions, during a process that
     construction.² Pension funds, many of which have                            can (and should) feel contested and uncertain.
     a membership base with a shared affinity (such as                           Successful leaders neither settle for generic or
     a profession or a place of residence), might ask,                           vague articulations of purpose, nor do they allow
    “How can we help our members beyond being good                               debate about their organizational purpose to drift
     stewards of their capital?”                                                 indefinitely. Instead, they lay out a structured
                                                                                 process, build consensus, and drive toward a
        For example, Cbus is Australia’s primary                                 landing. More important, they embed the resulting
        superannuation fund for workers in the building                          purpose into the “5Ps” of the institution’s DNA:
        and construction industries. Its wholly owned                            portfolio strategy, people and culture, processes
        subsidiary, Cbus Property, is dedicated to making                        and systems, performance metrics, and positions
        direct investments in Australian properties, which                       in external engagement. For instance, on portfolio
        in turn create jobs and shape conditions in the                          strategy, some institutions have elected not to invest
        building and construction industry. That helps                           in certain sectors deemed inconsistent with their
        members not only in the long term, by contributing                       purpose. Asset owners might amplify their impact
        to the portfolio’s risk/return characteristics, but                      further by challenging their investee companies
        also more immediately, by mobilizing capital for                         to declare a corporate purpose, and to embed it
        tangible impact. Similarly, Aware Super, which has                       with specific metrics and targets. The International
        its origins as the superannuation fund for nurses in                     Integrated Reporting Council (IIRC) seeks to help
        the Australian state of New South Wales, is active                       companies report a holistic view of their overall
        in investing in healthcare infrastructure, such as                       impact, beyond traditional financial statements.

    2
         avid F. Swensen, Pioneering Portfolio Management: An Unconventional Approach to Institutional Investment, first edition, Glencoe, IL: Free
        D
        Press, 2000.

8       McKinsey on Investing Number 6, March 2021
Its forthcoming merger with the Sustainability                 Initiating a discussion about purpose can feel
Accounting Standards Board (SASB) aims to simplify             uncomfortable. It can elicit nervousness, cynicism,
the challenges companies face in this regard.                  or even hostility, particularly among organizations
                                                               with a well-honed sense of their mandate. As
Successful integration of purpose into the                     a result, many asset owners risk pigeonholing
organizational DNA is ultimately what distinguishes            discussions of purpose as CSR or dismissing them
institutional purpose from corporate social                    outright. To do so may miss a great opportunity—to
responsibility (CSR): it should be the “golden thread”         have transformational societal impact—which many
that pervades the institution, not a sideshow—no               would agree may be needed now more than ever.
matter how worthy.

Duncan Kauffman is an associate partner in McKinsey’s Singapore office, Bryce Klempner is a partner in the Boston office,
and Bruce Simpson is an alumnus of the Toronto office.

Copyright © 2021 McKinsey & Company. All rights reserved.

Purpose for asset owners: Climbing a taller mountain                                                                        9
How private equity
     can catalyze diversity,
     equity, and inclusion
     in the workplace
     Private equity has an opportunity to transform the global business
     community and improve returns.
     by David Baboolall, Alexandra Nee, and Lareina Yee

                                                                          © Peepo/Getty Images

10
Business leaders hear a lot about disruption.                          of the business community. Globally, about 10,000
    But 2020 redefined the term. By March, the novel                       PE firms have more than $3.9 trillion in assets under
    coronavirus had completely changed ways of life                        management (AUM).2 In North America alone, about
    and work for billions of people. In May, the death of                  4,700 firms own more than 18,800 companies.3 With
    George Floyd produced an equally seismic shift in                      that kind of influence, if PE firms were to continue
    cultural awareness of systemic racism and set in                       to reduce gender and racial inequalities across the
    motion urgent calls for racial equity—globally. And                    companies they control, they could change the face
    today, second and third waves of COVID-19 cases                        of business.
    are tearing through many countries, exacerbating
    socioeconomic, gender, and racial inequities.                          McKinsey and LeanIn.org’s new report, Women
                                                                           in the Workplace 2020, confirms that PE lags
    This article discusses how—in the current moment                       corporate America on gender and diversity in senior
    of upheaval—private equity (PE) has the ability and                    ranks. Our analysis presents overall trends and
    imperative to improve diversity, equity, and inclusion                 averages for the industry, and we fully recognize that
    (DE&I) in the workplace; and in so doing, provide                      some PE firms have made advancements on DE&I.
    additional levers for financial outperformance.                        On the whole, gender and racial diversity at PE firms
    Our long-running research on diversity across                          are stronger in entry-level positions than at the top
    industries shows that companies with greater                           (exhibit). On average at the start of 2020, about 20
    diversity in leadership ranks are more likely than                     percent of senior leaders at PE firms (managing-
    those with less diverse leadership to perform                          director level) were women while the share of women
    better than industry average on margin growth.1                        on executive teams in the rest of corporate America
    Applying this analysis to PE suggests an additional                    was about 30 percent.4 PE also trails on ethnic
    lever for value creation within firms’ portfolios.                     diversity. In 2020, investment deal teams are about
    Improving DE&I will not only provide an additional                     1 to 2 percent5 Black in the United States, with other
    opportunity for financial outperformance, but DE&I                     people of color comprising the remaining 11 to 12
    commitments may also help firms raise capital.                         percent of diversity at the managing-director level.6
                                                                           Public companies do better, with approximately 13
    By focusing on DE&I, the PE industry can create                        percent Black and Latinx executives.7 But that’s still
    more equitable and inclusive places to work, attract                   far below the US demographic composition (about
    better talent, redefine corporate culture, and set a                   30 percent Black and Latinx in 2019) and also lags
    standard for businesses everywhere.                                    behind the ethnic-minority population that holds
                                                                           a graduate degree (about 23 percent of the total
    The opportunity for PE                                                 workforce with relevant graduate degrees in 2019).
    While the Fortune Global 500 comes first to mind                       PE portfolio companies’ management teams and
    when thinking about the corporate leaders of the                       boards of directors represent a further area
    economy, PE firms and their portfolio companies                        of opportunity.
    have an outsize ability to influence the status quo

1
  Sundiatu Dixon-Fyle, Kevin Dolan, Vivian Hunt, and Sara Prince, Diversity wins: How inclusion matters, May 2020, McKinsey.com.
2
  PitchBook Data, October 2020, pitchbook.com.
3
  Ibid.
4
  Women in the Workplace 2020, McKinsey and LeanIn.Org, September 2020, womenintheworkplace.com.
5
  Based on active members in the 2020 McKinsey Black Investor Professionals Forum Database. Weighted average of active members as a
  percentage of all investment professionals in the more than 150 North American firms represented in the database.
6
  Figures from Women in the Workplace 2020 dataset.
7
  Ibid.

    How private equity can catalyze diversity, equity, and inclusion in the workplace                                                 11
Exhibit
         Gender and racial diversity in North
                                        NorthAmerican
                                              Americanprivate
                                                      privateequity
                                                              equitydecrease
                                                                    decrease with
         career advancement.
         career advancement.

         Private equity¹ employees by level, 2019, %
                100                                                                                                                Women of color
                                                                                                                                   White women
                 80
                                                                                                                                   Men of color
                                                                                                                                   White men
                 60

                 40

                 20

                   0
                       Entry level/      Senior             Vice            Principal/        Managing           C-suite   Board
                        associate       associate         president          director          director

         1
             Survey covered companies in Canada and the United States. Eleven PE firms participated in the survey.
             Source: Women in the Workplace 2020 dataset

         How PE can catalyze DE&I advancements Firms are already moving ahead. Since May 2020,
         Over the past five years, McKinsey has studied the                                   we have seen an uptick in the number of PE firms
         strengthening business case for gender and ethnic                                    focused on DE&I. Much of that is because the
         diversity: companies with greater diversity within                                   energy gathering around gender and racial equity is
         their leadership team correlate to stronger financial                                raising expectations for employers. But institutional
         results.8 Companies in the top quartile for gender                                   investors and other limited partners (LPs) are also
         diversity were 25 percent more likely to outperform                                  beginning to bring DE&I criteria into their thinking
         industry-median EBIT growth than bottom-quartile                                     as they allocate funds to general partners (GPs).
         companies.9 Similarly, executive teams in the top                                    Furthermore, as the data show, the push for
         quartile of ethnic diversity were 36 percent more                                    increased DE&I could also make financial sense
         likely to financially outperform the industry median.                                for PE firms.

         If this business case were to hold for PE-backed                                     While the standard tactics to improve DE&I—
         companies, beyond the increased likelihood of                                        including early recruitment and interview prep for
         financial outperformance for the portfolio company                                   underrepresented minorities, unconscious bias
         itself, a PE fund focused on driving significant                                     training, and inclusivity surveys—are helpful to any
         change across the portfolio would produce                                            company, some PE firms are beginning to assert
         significant enterprise value for the fund. While it                                  that they can and should do more. A set of tailored
         is still early days for PE on improving diversity, and                               and unique actions can help GPs and their portfolio
         the correlation remains to be validated for privately                                companies improve DE&I in their organizations and
         held companies, the scale of potential value creation                                lead across the business community. Here’s a small
         is significant.                                                                      sample of those actions.

     8
         Diversity wins, May 2020.
     9
         Ibid.

12       McKinsey on Investing Number 6, March 2021
PE firms can do the following:                                             candidates; they can also add seats to create a
                                                                           diverse board of directors with relevant skill sets
— Make a public commitment. Firms can, for                                 for their companies.
  example, establish an internal council on DE&I
  for themselves and their portfolio, with a C-level                   — Establish diverse management teams. Firms
  chair to signal that this matters. The council can                     can review the diversity of each portfolio
  develop metrics, set goals, and monitor progress                       company’s workforce and management and
  on targets for both the firm and the portfolio.                        identify areas where increased DE&I could lead
                                                                         to improved culture and performance.
— Conduct diversity assessments of targets.
  Firms can include DE&I throughout the deal life                      — Remove structural racism from all corporate
  cycle. Building DE&I criteria into due diligence                       policies portfolio-wide. Firms can examine
  of targets and investment-committee reviews                            current benefits and corporate policies
  can help not only to assess risk but also to                           and restructure them as needed to improve
  understand the value-creation opportunity                              retention and promote equity in advancement of
  inherent from improving DE&I. Once targets are                         underrepresented minorities.
  acquired, owners should include DE&I in the
  100-day value-creation plan. And they should                        These levers are not exhaustive; instead, they are
  revisit DE&I as one of the value-creation levers                    a few of the tangible ways that PE firms can lead in
  highlighted for buyers upon exit.                                   the creation of a more diverse, equitable, and
                                                                      inclusive workplace.
— Focus on diversity performance. Leadership
  can review firm and portfolio-company diversity                      It is increasingly clear that PE’s push on DE&I in
  metrics at all partner meetings, and even link                       this moment can serve as a catalyst, with outsize
  a portion of compensation to deal teams’ or                          impact across the business community, while also
  portfolio companies’ performance on these                            increasing the likelihood of outperformance for
  DE&I metrics.                                                        early adopters.

Within portfolio companies, advancing DE&I
includes the following steps:
                                                                       In the coming months, we will continue to share
— Set diversity targets for boards. PE firms have                      steps the industry can take to improve racial
  seats on the boards of most of their investments.                    and gender diversity within its firms, portfolio
  They can use those to position qualified, diverse                    companies, and as an industry.

Authors

               David Baboolall                                    Alexandra Nee                               Lareina Yee
               David_Baboolall@McKinsey.com                       Alexandra_Nee@McKinsey.com                  Lareina_Yee@McKinsey.com
               Associate Partner                                  Partner                                     Senior Partner
               New York                                           Washington, DC                              San Francisco

Designed by McKinsey Global Publishing
Copyright © 2021 McKinsey & Company. All rights reserved.

How private equity can catalyze diversity, equity, and inclusion in the workplace                                              13
A playbook for private equity
     success: An interview with
     Jean Salata, CEO and Founding
     Partner, Baring Private
     Equity Asia
     by Ivo Naumann and Wouter Baan

14
Jean Salata has watched China liberalize and open                    momentum as the economy further liberalizes, and
up from his office in Hong Kong for more than 30                     as more of the rural economy transforms into the
years, in the process turning Baring Private Equity                  urban economy, amid a focus on consumption and
Asia (BPEA) from a small private equity firm with                    the consumer sector.
about $300 million in its first fund to a $20-billion
business.                                                            Previously, the economy was largely driven by
                                                                     government investment, but now consumption
Over that period, BPEA has evolved a distinctive                     has a much more important role. That is a long-
operational approach involving deep sectoral                         term theme that will continue to play out: growth
knowledge of the healthcare, logistics, media,                       in consumption, growth in the middle class, in
education, financial services, and retail businesses                 technology, and transformation. There’s also a lot of
it invests in, controlled development of scale, cross-               capital chasing these ideas in China. The challenge
border expansions, and bolt-on acquisitions.                         for businesses and PE investors is figuring out
                                                                     how to invest in an environment where you need
Amid a shifting geopolitical environment in Hong                     to react very quickly to changes, and locating
Kong and the unwinding of the COVID-19 crisis                        the intersection between growth, opportunity,
across Asia, Salata spoke with Ivo Naumann, a                        valuations, and returns on capital.
Shanghai-based Partner who heads McKinsey’s
private equity practice in Greater China, and Wouter                 McKinsey: There’s a lot of dry powder in the market.
Baan, an Associate Partner in Hong Kong, about the                   Is the industry disciplined enough to avoid driving up
state of PE in China, including the development of                   prices as it deploys that capital?
an increasingly active secondary market for private
assets.                                                              Jean Salata: Most GPs are very disciplined
                                                                     investors. It’s a Darwinian business. If you’re not
The conversation covers key trends in the evolution                  disciplined, it shows up in your returns and you go
of PE deal flow, how digitalization is affecting not                 out of business. The world today is different in that
just invested businesses but PE firms themselves,                    we have a very low interest rate environment. The
and why leadership and talent are key to unlocking                   returns on capital are low. The US Treasury market,
outsized returns.                                                    something like a $20 trillion market, is generating
                                                                     about a 1 percent return for investors. There’s a lot
McKinsey: Private equity has risen rapidly in                        of capital that used to earn, say, 4-5 percent that’s
China, which is now the third-largest PE market in                   now getting 1 percent, and so is looking for other
the world, but as a percentage of GDP it remains                     places to invest. That filters through the entire chain
relatively small. What is your view on the future of                 of investors, and the investment returns that people
the market?                                                          are seeking to generate.
Jean Salata: We’re seeing more buyout transactions                   The way you generate that return needs to be
and larger deals. Digital transformation and                         suited to the environment that we’re in today, where
technology are growing in importance, reflecting                     valuations are high. It needs to encompass buying
the Chinese government’s embrace of the                              the right company in the right sector with the right
internet, mobile, data, and artificial intelligence –                profile and growth, but also a plan to drive extra
technologies that are transforming the way people                    growth, margin, and exit multiple once you own and
do business. China is at the forefront of adapting                   have repositioned the business. Investors need to
technology to just about every business in the                       consider how they can benefit from placing better
marketplace.                                                         leadership into a company, or by implementing
                                                                     digital transformation.
China is the source of the majority of global growth
at the moment, and is still attractive for investors                 Overall, the industry will continue to thrive because
if you want to be exposed to growth in earnings,                     there is such demand for generating returns above
productivity, innovation, and capital formation, as
well as returns on invested capital. This is all building

A playbook for private equity success: An interview with Jean Salata, CEO and Founding Partner, Baring Private Equity Asia   15
Career highlights
                                                                Oversees all investment and divestment decisions,
                                                                as well as strategic direction, as CEO of Baring
                                                                Private Equity Asia (BPEA), a firm he started as the
                                                                regional Asian private equity investment program
                                                                for UK-based Baring Private Equity Partners in
                                                                1997.

                                                                Took Nord Anglia Education private in 2008 and
                                                                over eight years drove a 20 times expansion in
                                                                EBITDA to more than $200 million, before relisting
                                                                the company in the US, and privatizing it once
                                                                again in a $4.3 billion deal that involved multiple
                                                                BPEA funds.
      Jean Eric Salata                                          Led a managemen buyout of Baring Private Equity
     Vital statistics                                           Partners’ Asia program to establish BPEA in 2000.

                                                                Served as a director of Hong Kong based AIG
     Education                                                  Global Investment Corporation (Asia) Ltd., the
     Received a Bachelor of Business                            Asian private equity investment arm of AIG.
     Administration from the Wharton
                                                                Acted as Executive Vice President of Finance of
     School of the University of
                                                                Shiu Wing Steel, a Hong Kong based industrial
     Pennsylvania
                                                                concern.

                                                                Consulted with Bain & Company based in Hong
                                                                Kong, Sydney and Boston.

     and beyond what is available to public market              McKinsey: Over the past decade we’ve seen more
     investors. If PE can continue to add value to the          control groups and majority stakes, compared with
     companies that they invest in, then investors will still   the previous decade. What are some of the other
     benefit from the kind of illiquidity and alpha creation    differences or opportunities you expect to see?
     that happens through a PE strategy, provided it’s
     done in a disciplined way. The industry in Asia is         Jean Salata: We’re very paranoid about falling
     far more sophisticated and advanced than it was            behind, and making sure that we’re doing things as
     20-30 years ago, when it was really a cottage              well as anyone else, particularly if you look at global
     industry. Today, we have all the tools, as well as         benchmarking. Historically, PE investing was very
     experienced GPs and service providers, that help           passive in Asia. That moved on from being minority-
     support our investment decisions. We have a very           type passive investing to more activist, majority-
     well-developed financing market to provide, the            type investment. The logical first thing was putting
     financing for the investments. We’re also seeing the       financial leverage into deals and companies where
     emergence of more control-type investments where,          you can control cashflows and generate a better
     as an investor, you can really have an impact on the       equity return than was previously the case.
     business, rather than being a passive investor.

16   McKinsey on Investing Number 6, March 2021
People then developed capabilities to work with                      Sector focus is also becoming increasingly
companies and improve operations, or shape                           important. The generalist approach is the logical
the strategy of the business, including through                      way to start a business in our industry. But as we
better leadership. A lot of this boils down to who is                become more sophisticated, as the businesses
running the company, what kind of management                         become more competitive, you need to have those
teams, independent chairman of the board, or non-                    deep insights that you get from being a sector
executive directors do you have to help guide these                  specialist, as well as the industry relationships that
companies? Leadership has been an area where                         enable you to quickly bring in the right management
we’ve seen a lot of development and improvements.                    teams, advisors, and diligence experts; all the
                                                                     people that help you make the decisions in order to
The other related point is we’re seeing more CEOs                    be competitive in buying a company, and to hit the
and management teams that have previously                            ground running once you have bought the business.
worked for sponsor-backed companies. This is
their second or third deal. It’s refreshing to work                  McKinsey: How well equipped are firms to deal with
with people like that, because they understand                       these shifting requirements?
the drill. They understand our playbook, and what
our objectives are. They’re totally aligned. Many of                 Jean Salata: We’re in a difficult environment
these people have already become fairly wealthy as                   now, as we were in 2008-09 and in 1999-2000.
management or successful CEOs, so they’re able to                    Those environments come and go, but generally
co-invest with us in our deals as principals. We’re all              businesses thrive, or fail, because of internal
thinking about the same issues. That’s been a big                    issues. Culture, people, and the way you run your
change that will continue.                                           business is so important. It’s all about your people
                                                                     and the capabilities that you’re developing. As a
We’re already seeing more trade sales rather                         learning organization, one of our values is humility.
than IPOs, alongside the impact of digitalization.                   We need to admit that we don’t know it all, and that
COVID-19 has accelerated what was already an                         everybody’s making mistakes relatively frequently.
ongoing digital transformation in the US, and the                    The point is to understand those mistakes and how
rest of the world, including Asia. That’s going to                   we can do things differently going forward, and
continue. You’re probably going to see more use of                   transmit that learning across the organization. We
data and data analytics in both the way we run our                   emphasize having an open culture and discussions
business, as well as the way that companies run                      around learning. Learning from mistakes, and
their businesses.                                                    celebrating successes.

We’ve recently brought onboard internal resources                    Agility at the organizational level is also important.
that understand both the data analytics side, but                    I’ve always believed in diversity in an organization
also the infrastructure, the piping that’s required                  because of the way we operate across so many
in order to collect the correct data, and to evaluate                countries and different jurisdictions. It’s almost
a company when you’re buying it, and whether or                      imperative that we have language skills and different
not you have the systems in place to collect the                     cultural backgrounds. We have a large number of
information that you need to be competitive.                         female partners in our firm, both junior, mid-level
                                                                     and senior-level, who bring a different perspective,
It’s that transformation from being just a digital                   and make us a more effective organization.
business where you sell stuff online, to actually
using information that you’re collecting from your                   We have also embraced working with industry
customers, suppliers, and competitors in a way that                  experts. Coming from a consulting background
enables you to make better decisions. We’re at the                   myself, I think the consulting framework–defining
very infant stages of that as an industry, and we are                a problem and how you’re going to approach an
pushing ourselves to do more.

A playbook for private equity success: An interview with Jean Salata, CEO and Founding Partner, Baring Private Equity Asia   17
issue, before pulling together all the data and the       in one or two areas that there’s an opportunity to
     resources to address that–is very important.              show some results. Then it’s about getting the right
                                                               people and matching those objectives with talent.
     In addition to that, there’s so much value in finding     The other issue is how quickly you’re able to do this.
     people that have worked in industry who are               Oftentimes, it’s a year before you’ve gotten the right
     operators in a particular kind of business, or country    people into the right positions, and the right plan in
     environment. That can really help you to manage the       place. That’s too long.
     business.
                                                               You need to develop a thesis, and have a very
     We work with a lot of industry people pre-deal, as        detailed blueprint ready, pre-investment. Post-
     well as post-investment, to do the due diligence, to      investment, you quickly get the management team
     get a view on the business, and also to help us find      on board, modify the plan and start implementing,
     the right management team. COVID-19 is going to           getting the right people in place within the first three
     be a defining period for a lot of firms and companies.    to six months. If you hit the ground running and are
     How did you manage through it? What steps did you         at takeoff speed in the first year, then generally the
     take? How are you coming out of it? The bottom line       investment is off to a good start, and that helps a lot.
     is people and organizational culture, and how you
     get the best out of people in your organization.          Getting the digital and data piece right is also going
                                                               to be an important part of alpha creation for most
     We found it energizing to be in crisis mode as a          businesses. Some of this relates to how you’re going
     team, working much more closely together than             to exit the company, and whether you can scale
     we do during normal times. In a way, it pulls people      the business up dramatically through bolt-ons, or
     together and enables you to make decisions that           create a larger scale business with better operating
     would have otherwise taken months or years. You’re        leverage, margins, and valuation multiple as a result
     able to do it immediately, because there is a sense       of organic growth. Maybe you will need to reposition
     of urgency. Now we’re trying to capture that sense        the business.
     of urgency and redirect it at the recovery, and the
     new alpha. Where do you go from here without              We’ve invested in companies where we went into a
     losing that intensity? That intensity is very powerful,   lower growth, more commoditized-type business.
     if you can mobilize and harness it.                       We shed some of the lower-margin business lines,
                                                               and focused on areas like electric vehicle supply
     McKinsey: You referred to creating alpha by being         chain, or aerospace, or medical equipment. Higher
     more involved in value creation, compared to              margin, high growth.
     minority/growth-type investments in the past. One
     element that people always ask is, “How do you            You not only change the margin structure of the
     actually build operating groups or value-creation         business, you also change the multiple by entering
     portfolio groups?”                                        higher margin, higher growth businesses. The
                                                               rubber meets the road on the actual implementation
     Jean Salata: There’s no silver bullet, but you start      of these plans. How you execute, and how long it
     with a framework. We have a playbook, we call it          takes you to execute, because we’re all operating
     the Baring Management System, the BMS, that has           against the clock.
     six different modules. The key is to focus on one, or
     two, or three important levers rather than trying to      McKinsey: One thing that we observe is an
     do too many things at once. There’s a saying that         increasing concentration of fundraising in a smaller
     we have: “Think big, but start small.” So, have big       set of funds. LPs are trying to narrow down the
     ambitions, but start with some relatively small initial   number of funds they are investing in. What’s your
     steps that you can accomplish quickly. It’s generally

18   McKinsey on Investing Number 6, March 2021
outlook for this, and what are some of the things that               debt capital raising for our portfolio companies, as
GPs should be doing in order to be on the positive                   well as the exit strategy planning.
side of this trend?
                                                                     We have a weekly meeting where we discuss signals
Jean Salata: It’s the evolution of the industry                      we are receiving from our teams around the region,
to some extent. It’s a bit of a bubble. You’re                       which enable us to decide whether to lean in to
always going to have some very specialized,                          certain situations, or to avoid things that don’t feel
entrepreneurial, younger, newer firms that are on                    right. Then there is the move the needle point: If you
the first or second fund, or more boutique-type                      are an LP and you have a large program, you need to
operations, where younger teams are growing and                      have relatively large commitments in order to move
generating great returns, and are doing more niche                   the needle on your own program. You also want to
strategies perhaps, or smaller deals. Then there                     avoid being overly exposed to any one fund, so you
is a lot of movement towards, and benefits from, a                   generally need to be in larger funds, larger programs
concentration of larger funds that are able to build                 in order to accommodate the size of commitment
scale in their own organizations, but also go after                  that you want to make. Most LPs are resource
scale assets and drive change in the businesses that                 constrained, so from a productivity standpoint, they
they invest in. The mid to large end of the market in                want to have larger relationships with your GPs.
some respects is less competitive, because there                     Increasing productivity works in everyone’s benefit,
are fewer buyers for those assets. They tend to                      including ours. There are benefits to scale, and I
be extremely disciplined buyers. When you have                       think this trend will continue.
billions of dollars at stake, you are not creating a
very diversified portfolio where some are going to                   A counter-argument is that if you get too large, you
fail. You make sure every single investment is going                 start to see diminishing returns as investors get
to be fine or good. Generally, most players at that                  too big. You can’t manage so much money, it’s hard
end of the market are pretty careful about the way                   to deploy, or you get too conservative, and take
they underwrite, which creates a self-regulating                     less risk. I have not seen that personally. There
discipline in the market. As the deal size increases,                are certainly some smaller funds that generate
you generally have fewer players. The deals are                      really huge outperformance related to one or two
more intermediated, but you’d be surprised at                        home runs, or that sort of thing. But if you look
the number of deals that we see that are not                         at the expected return and the absolute return
intermediated for a variety of reasons. It’s a more                  dollars generated in our industry, it’s going to come
bilateral-type situation. It could be a take-private, it             from larger firms across the board. That ability to
could be a company where there is a pre-existing                     generate consistent returns on large amounts of
relationship, or it could be a strategic discussion                  capital, and to let that compound over time, will
where you have an asset that you could combine                       have the largest absolute dollar-weighted impact on
with the business. There’s lots of reasons why things                investors’ PE allocations, as opposed to a smaller
don’t always go the auction route.                                   outsized return, which doesn’t have as big of an
                                                                     absolute impact on your program. That will continue.
You need some scale in order to do things like
building internal, sector, operating, or technology                  The other thing we’ve seen is institutionalization
capability. For example, we have a very large debt                   of our asset class. It’s not as much of a cottage
capital markets team, internally. It does a lot of the               industry anymore. We are still in the first generation
                                                                     of many firms. Even in the US, most founders are still

A playbook for private equity success: An interview with Jean Salata, CEO and Founding Partner, Baring Private Equity Asia   19
running their businesses. But you will see in the next   public companies, or were originally public, that
     20 years a generational change happening pretty          have been marked down dramatically in price, and
     much across the board in the developed markets,          where there’s an opportunity to do a take-private
     and starting to happen in Asia as well. That is          with one of your own portfolio companies. We’ve
     exciting – the idea that you can create an institution   seen that as well. As people do more buyouts,
     that outlives a founder generation and create a          then one PE firm buying from another PE firm will
     really lasting business, like McKinsey.                  become increasingly common. That sounds like a
                                                              low-return strategy, or a hard to understand market,
     That means you have to think about how you               but it’s not. Like in the stock market, people buy and
     institutionalize your management team, the               sell stocks all day long from one another.
     depth you have, and the systematic approach
     that you take; how you systematically approach           There are IPOs, which are primary issues. But most
     your business and build the lasting agility and          of the market trading is secondary in nature. The
     ability to innovate while bringing in great, talented,   same thing happens in private markets. The assets
     young people into your organization. What sort           get bought and sold for a variety of reasons. It’s not
     of recruiting and training programs do you have?         always because one fund feels like the returns have
     What sort of HR team do you have? How do you             been maximized so it’s time to sell. It’s generally to
     motivate, and share the economics with a younger         do with the lifecycle of an investment. You have a
     generation? All of these things are critical. The        thesis, you go in and you build it and you have a fund
     bigger firms are in a better position to do that over    life of say, 10 years. You have an investment horizon
     time, and to grow and institutionalize.                  of five or six years. There comes a point when it’s
                                                              time to sell, you’ve made your money and you move
     McKinsey: How do you see the variety of deals            on. Generally, those assets perform quite well
     being done and the amount of companies becoming          through the second wave of ownership and even
     available for PE investment changing in future?          beyond. Related to that, there will be an increasing
                                                              amount of transactions that involve companies
     Jean Salata: Deal flow developed from being a
                                                              where corporates decide that they have had a
     minority/growth capital industry where companies
                                                              change in strategy and they want to divest.
     needed equity capital to expand their business
     to include everything from generational change           In the current environment, there may be more
     to corporate divestitures. In the COVID-19 period,       carve-out opportunities because people may have
     we’ve seen big market dislocations creating              liquidity or short-term dislocations on their balance
     opportunities with take-private situations. That’s       sheet. That’s quite interesting from a PE standpoint.
     an area we see cyclically in emerging markets            Also, the geopolitical realities of the world today are
     such as Asia, which tend to go through periods of        a major issue for all of us. It creates opportunities in
     big. Liquidity comes in and then goes out in waves.      that people may want to decouple. People may want
     When liquidity dries up, markets fall, and companies     to refocus on one geography versus another, and
     become distressed. For example, the banking sector       maybe exit one geography as a result of geopolitical
     in India at the moment is quite distressed.              issues. You’re certainly seeing deal flow from
                                                              continuing generational change happening at the
     There are a lot of public companies where
                                                              large buyout end of the spectrum. You’re seeing
     evaluations have halved, or more, as a result of
                                                              more cross-border-type deals where a company
     stress on the system. You also have people that own
                                                              is starting to globalize, and needs to grow their
     companies in their own portfolios that have become

20   McKinsey on Investing Number 6, March 2021
footprint beyond Asia, and either become part of a                   to thrive under more concentrated ownership.
global business, or themselves acquire something                     Management teams are very motivated by that. They
that’s more global in nature.                                        see that they’re going to get more attention, more
                                                                     capital support, and will become more efficient
PE is also better understood now than it used to                     and competitive with an owner that’s focusing on
be. Generally, there is increasing acceptance of the                 one asset, as opposed to being part of, say, 200
role that PE can play in rejuvenating and revitalizing               subsidiaries. There’s a variety of areas around the
industry; in helping conglomerates that have                         region where we’re seeing more and more deal flow,
probably too many subsidiaries shed some of the                      and I expect that to continue as our industry grows.
non-core businesses, and allow those businesses

Ivo Naumann is a partner in McKinsey & Company’s Shanghai office; Wouter Baan is an associate partner
in Hong Kong.

A playbook for private equity success: An interview with Jean Salata, CEO and Founding Partner, Baring Private Equity Asia   21
Why healthy institutional
     investors outperform
     A strong mission and excellent talent management make
     for healthy institutions—and better investment performance.

     by Bryce Klempner, Bill Schaninger, and Elizabeth Skovira

                                                                   © Cavan Images/Getty Images

22
In a time of extraordinary turbulence, institutional       The survey results show that what matters most to
investors are searching for sources of stability. Our      achieving net investment returns is creating the right
research has long indicated that, for organizations        talent environment—one in which employees feel
in every industry, the key to unlocking stable and         connected to the organizational mission, supported
sustainable performance is not to focus simply on          by leadership, guided in career development,
results. Instead, the breakthrough comes when              and entrusted with autonomy. Hiring exceptional
management applies equal rigor and resources               people is of course a big part of success—but
both to how they make money and how they run the           helping them develop and thrive is also vital. It
place—what we call organizational performance and          suggests that when an institution’s leaders involve
health. We measure it through the Organizational           and empower employees through communication,
Health Index (OHI). Across industries, those               consultation, and delegation, great things happen.
organizations that emphasize health deliver a total        Those qualities have never been more important
return to shareholders that is three times greater         than now, when COVID-19 has not only affected the
than their peers.                                          investment environment but also challenged how
                                                           investors operate—and underscored why their work
How does organizational health translate to                is so meaningful.
the financial performance of the world’s most
sophisticated public investment funds? To                  In this article, we will review the research and outline
understand more about health and performance               the ways institutional investors can focus on the
at institutional investors (public pension funds,          practices most closely linked to success.
sovereign wealth funds, endowments, and the
like), we surveyed nearly 5,000 employees at
23 global institutions that collectively manage            Why health is important
nearly $4 trillion in assets, using OHI. We sought         The search for returns has become much more
to understand employees’ perceptions of their              complicated as investment returns have become
organizations’ health and its drivers. We                  increasingly challenged and investors have been
then considered the findings relative to                   tested by market volatility. Many pensions and other
investment returns.                                        institutional investors set performance expectations
                                                           decades ago, when low-risk asset classes offered
The key finding is not shocking, but to our                high single-digit returns. Riskless returns at those
knowledge has not been empirically demonstrated            levels are long gone, but the assumption that they
before: the better the organizational health, the          will persist is built into the actuarial models of
higher the investment returns. Our research showed         many, if not most, institutional investors. As such,
that the degree to which employees believe in their        investors must take greater risks to meet their
fund’s organizational mission and the quality of its       expectations. Institutions have moved into diverse
talent-management practices were even stronger             asset classes, in which success demands an ever-
statistical determinants of investment performance         expanding array of skill sets and experiences. All of
than financial incentives. Whereas investment              this has stretched the organization and increased
leaders are, at times, prone to writing off the “soft”     its complexity, even as resource constraints and
elements of running an investment fund, indeed they        growing public scrutiny have tested it in other ways.
matter. We recognize that 23 funds represent only a
slice of the full institutional-investor landscape, that   To understand how the organizational health of
net returns tell only part of the performance story,       institutional investors is evolving in this environment,
and of course, that we cannot demonstrate causality        we turned to McKinsey’s OHI survey. We surveyed
between organizational health and performance.             all employees of the institution, then calculated
But our experience in the field suggests that the link     scores for its overall health, its nine health
is strong, and it is likely that strong organizational
health helps support outperformance.

Why healthy institutional investors outperform                                                                   23
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