Mercedes-Benz Warranty and PremiumDrive

Mercedes-Benz Warranty and PremiumDrive
Mercedes-Benz
        Warranty and PremiumDrive




703267 MBSA Warranty Book V3.indd 1   2012/12/13 1:41 PM
Contents
                                        1. Summary of Benefits                                        5

                                        2. Customer Support                                           6

                                        3. Roadside Assistance, Touring Guarantee and Sign & Drive    7

                                        4. Warranty                                                  10

                                        5. PremiumDrive                                              12

                                        6. Optional PremiumDrive Plans                               13

                                        7. General Exclusions                                        14

                                        8. Your Obligations                                          17

                                        9. Emergency Work                                            21

                                        10. General                                                  22

                                        11. Glossary                                                 26

                                        12. Owner/Vehicle Details                                    29




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Introduction
        Dear Customer                                                                  Mercedes-Benz South Africa (Pty) Ltd. is committed to keeping you safe on         and quality applied. The optional PremiumDrive Plans offer you exactly
                                                                                       the road through a network of ultra-modern dealerships, with all the repair and   this. As the only manufacturer approved maintenance extension plans,
        Mercedes-Benz Warranty and PremiumDrive Maintenance Plan                       service facilities your vehicle will need throughout its lifespan. Our network    they will provide you with the thousands of carefree driving kilometres
        Purchasing a Mercedes-Benz is associated amongst other things with             of franchised dealer representatives undertakes to service, maintain and          you are used to.
        sheer quality, reliability, safety and comfort. In purchasing your Mercedes-   repair your vehicle in strict accordance with the manufacturer’s guidelines
        Benz vehicle this is exactly what you can expect.                              and specifications, using only genuine Mercedes-Benz replacement parts,           As the new or subsequent owner of your vehicle, you will be expected to
                                                                                       which are guaranteed for a period of one year.                                    sign the Servicing Booklet confirming that you understand and accept the
        In order to ensure that you enjoy thousands of carefree kilometres                                                                                               Warranty and PremiumDrive terms and conditions.
        with your vehicle, you need to ensure that the vehicle is maintained           Furthermore, the dealership will perform all work until you are totally
        in a proper way and according to recommended manufacturer                      satisfied. Customer satisfaction is so important to us that you will be           Welcome to the world of the three-pointed star!
        specifications. Regular care and professional servicing are necessary.         contacted, from time to time, to take part in our Customer Satisfaction
                                                                                       Index (CSI) to enable us to continually improve our offered services for your     Yours faithfully,
        This information booklet contains important information on:                    added benefit.                                                                    Mercedes-Benz South Africa (Pty) Ltd. www.mercedes-benz.co.za
        • Roadside Assistance and Touring Guarantee.
        • The included Warranty.                                                       You are required to acquaint yourself with the content of the Owner’s             Customer Response Centre 0800 133 355
        • The included PremiumDrive.                                                   Manual. In addition to general information, it contains valuable
        • The optional PremiumDrive Plans.                                             directives on running-in, operating, variable model service needs
                                                                                       and maintenance procedures. Do not hesitate to discuss any vehicle
        Each of these points are discussed comprehensively in this information         related concerns with your Mercedes-Benz dealer for further clarity.
        booklet. It is important that you familiarise yourself with the contents
        to ensure that your vehicle is kept in optimum condition, maintained           In addition, Mercedes-Benz South Africa (Pty) Ltd. wants to ensure that
        according to the manufacturer’s specifications, so that the Warranty           after the expiry of the included Warranty and PremiumDrive of the vehicle,
        and PremiumDrive Plan(s) on your vehicle remain intact.                        it is maintained with the same 100% amount of technical detail, accuracy




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1. Summary of Benefits                                                                                                                              2. Customer Support
        Warranty/PremiumDrive/Optional PremiumDrive Plans/                         In addition to the included benefits, Mercedes-Benz South Africa (Pty)   Service and Maintenance facilities are available and supported by a        equipped to ensure total customer satisfaction. Therefore, should you
        Roadside Assistance.                                                       Ltd. offers you the following supplementary products:                    comprehensive dealer network comprising more than 80 dedicated             have any difficulty with Parts or Service, please arrange to discuss it with
        The vehicle price includes the following benefits which are described in                                                                            Mercedes-Benz franchised dealers throughout the Republic of South          the Dealer Principal. He in turn has the full support and resources of
        detail in this document.                                                     •	PremiumDrive Plan 100                                               Africa, Botswana and Namibia. In the unlikely event of a breakdown, your   Mercedes-Benz South Africa (Pty) Ltd. at his disposal.
           • Manufacturer’s Warranty 2 year/unlimited km                           		 8 year/100 000km with zero customer contribution                      Mercedes-Benz dealer will recover your vehicle to the nearest franchised
           • PremiumDrive 6 year/100 000km with zero                                 •	PremiumDrive Plan 140                                               workshop at no cost to you, our valued customer. Refer to 3.1.1.           In the unlikely event that the Dealer Principal is unable to resolve your
        		 customer contribution                                                   		 8 year/140 000km with zero customer contribution                                                                                                 enquiry to your satisfaction, feel free to contact the Mercedes-Benz
           • Roadside Assistance 6 year/100 000km                                    •	PremiumDrive Plan 160                                               Mercedes-Benz South Africa (Pty) Ltd. takes much pride and pleasure in     Customer Response Centre at the number provided on page 4.
           • Touring Guarantee and Sign & Drive                                    		 8 year/160 000km with zero customer contribution                      providing you with the best customer support possible. Should additional
                                                                                     •	PremiumDrive Plan 180                                               information on Mercedes-Benz, or After-Sales experience be required,
                                                                                   		 8 year/180 000km with zero customer contribution                      the following is provided as a guideline for quick resolution.
                                                                                     •	Roadside Assistance, included in all optional
                                                                                        PremiumDrive Plans                                                  Note that in all matters relative to your motoring needs, the Dealer
                                                                                     • Touring Guarantee and Sign & Drive                                   Principal of your selling or servicing dealer is fully responsible and




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3. Roadside Assistance, Touring Guarantee and Sign & Drive
        In a further commitment to your motoring enjoyment and peace of mind,     		 3.1.1.	Breakdown Assistance                                                      authority. This is if the problem has occurred whilst travelling                    far as it is possible, arrange for a hire vehicle similar to your
        Mercedes-Benz South Africa (Pty) Ltd. offers you a customer orientated    				In the event of your journey being interrupted due to a technical               en-route to a destination and prevents you from continuing your                     vehicle. This will, however, exclude any deposit, any personal
        Roadside Assistance, Touring Guarantee and Sign & Drive package with                 breakdown, the Mercedes-Benz Customer Response Centre                     journey. These benefits will only apply should it not be possible to                insurance, fuel or road toll costs and is subject to the terms
        fast, easily understood, personal and technical assistance throughout                will, on receipt of a request for assistance, contact the nearest         complete the repair within the same day of the vehicle breakdown.                   and conditions of the car hire company.
        the Warranty and PremiumDrive period in the Republic of South Africa,                Mercedes-Benz dealer. Your travel costs to and from the
        The Republic of Botswana and The Republic of Namibia. Road accidents                 dealer and breakdown scene will be covered by Mercedes-             			 3.2.1. Accommodation                                                        		 3.2.4.	Vehicle Repatriation
        are specifically excluded from these products.                                       Benz South Africa (Pty) Ltd. A limit of 450km from the nearest      					 Should you wish to stay overnight whilst the vehicle is being            				This benefit provides for the return of your repaired
                                                                                             Mercedes-Benz dealer applies to 4x4 vehicles operating in an                   repaired, accommodation costs of up to R500 (bed and                            vehicle to you if the vehicle repair cannot be
        The benefits of the products are covered in more detail below, and                   off-road environment.                                                          breakfast) per person per night (maximum five persons including                 completed within the same day as the breakdown,
        cover is limited – where applicable – to a maximum of five persons,                                                                                                 the driver) will be covered if the breakdown occurred beyond                    and you do not opt for the option mentioned in paragraph
        including the driver.                                                     		 3.1.2.	Towing Recovery                                                                a radius of 100km from the area of the vehicle’s licensing                      (3.2.1.) above. In this instance the Mercedes-Benz Customer
                                                                                  				In the event that your vehicle cannot be repaired at the                             authority (town, city or place). Refreshments and incidentals to a              Response Centre will take responsibility for delivery of your
        In the unlikely event of you requiring this assistance you may contact               roadside, the Mercedes-Benz Customer Response Centre will                      maximum of R40 per person will be covered. Option (3.2.2.) or                   vehicle to the dealer closest to your destination or home
        the Mercedes-Benz Customer Response Centre at the number provided                    arrange with the dealer’s nominated contractor to tow in the                   (3.2.3.) below may be exercised as an alternative to this option.               address. Should you want to collect your vehicle personally,
        on page 4 or below.                                                                  vehicle.                                                                                                                                                       or authorise another person to do this, Mercedes-Benz South
                                                                                                                                                                 			 3.2.2.	Public Transport                                                               Africa (Pty) Ltd. will pay for such costs, as may be necessary,
        If you are phoning from Botswana, Namibia, Lesotho or Swaziland,          		 3.1.3.	Immediate Mobility                                                  					 You may make use of public transport (taxis excluded),                              to get you, or such person authorised by yourself, from your/
        you can contact the Mercedes-Benz CUSTOMER RESPONSE                       				Should you need to make a short taxi journey to arrange                               unless covered by 3.1.3. As an alternative to car hire, you                    such person’s destination or home address to the repairing
        CENTRE AT +27 (12) 677 5500.                                                         for assistance, the cost of the taxi fare to your home, to an                   may make use of public buses or trains to get to your                          dealer’s workshop.
                                                                                             airport, station, hotel, car hire company, or to a Mercedes-                    original destination or return home at the expense of
        3.1.	Roadside Assistance                                                            Benz dealer’s workshop, will be reimbursed by the dealer.                       Mercedes-Benz South Africa (Pty) Ltd. The use of aircraft           			       3.2.4.1. U
                                                                                                                                                                                                                                                                     navailability of Replacement Parts
        			Roadside Assistance covers you for vehicle breakdowns,                                                                                                           is subject to written authorisation and each case will be                              If, due to a parts availability problem, it is not possible
              towing recovery and immediate mobility as explained in more         3.2. 	 Touring Guarantee                                                                  considered on its merit.                                                               to repair the vehicle on the day of the breakdown, the
              detail below. Cover is extended under this section to include The   			Touring Guarantee covers you for accommodation, public                                                                                                                        costs of airfreighting, couriering or express delivery
              Kingdom of Lesotho and The Kingdom of Swaziland.                            transport, car hire and vehicle repatriation as a result of vehicle    			 3.2.3.	Car Hire                                                                               of replacement parts will be covered by Mercedes-
                                                                                          breakdown in excess of 100km from the vehicle’s licensing              					 The Mercedes-Benz Customer Response Centre will, in as                                      Benz South Africa (Pty) Ltd.

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703267 MBSA Warranty Book V3.indd 7-8                                                                                                                                                                                                                                                                                  2012/12/13 1:41 PM
4. Warranty
        3.3. Sign & Drive                                                                 3.4.	   Courtesy Vehicle                                                   The Mercedes-Benz passenger car dealer network is at your disposal           4.2.	Replacement Parts Warranty
        			This is a support service designed to provide additional customer              			      In the event that your vehicle is at a dealer for more than 48     for maintaining, servicing and repairing all Mercedes-Benz passenger         		Mercedes-Benz South Africa (Pty) Ltd. warrants Mercedes-Benz
              assistance for the emergencies as specified. In the event of a flat          			      hours, the dealer will provide you with a loan vehicle of the      cars throughout the Republic of South Africa, Republic of Botswana and             genuine replacement parts and approved accessories supplied by
              battery jump-start and flat or damaged tyre, the Mercedes-Benz               			      same brand.                                                        Republic of Namibia. This service is backed and supported by Mercedes-             itself against defects and faulty workmanship, inclusive of labour
              Customer Response Centre will dispatch support and cover the cost of                                                                                     Benz South Africa (Pty) Ltd.                                                       costs, for a period of two years from date of fitment when and
                                                                                           3.5. Exclusions                                                                                                                                                if installed by a Mercedes-Benz dealer and not in breach of any
              the initial 100km, where after you shall be responsible for any additional
                                                                                                                                                                       Mercedes-Benz passenger cars are warranted against defects and faulty              exclusion covered below.
              costs in excess of 100km.                                                    			 See General Exclusions in paragraph 7.
                                                                                                                                                                       workmanship for two years from date of sale, regardless of distance
                                                                                                                                                                       covered, if not in breach of any exclusion covered below.                    		Parts fitted by a Mercedes-Benz dealer for in-warranty repairs, are
        			 3.3.1.	Flat Battery                                                           3.6. Limitations
                                                                                                                                                                                                                                                       warranted only for the unexpired term of the vehicle’s warranty.
                    This benefit provides you with assistance to jump-start your           			 See the territory as defined in the Glossary.                           Mercedes-Benz South Africa (Pty) Ltd. reserves the right in its sole and
                    vehicle in the event of a flat battery.                                                                                                            absolute discretion to repair or replace such parts that it acknowledges     		Parts subjected to any external damage & friction and parts
                                                                                           3.7. Waiver                                                                 to be defective. Title to parts/units replaced and recognised as defective      subjected to wear, are not warranty claimable.
        			 3.3.2.	Public Transport                                                        			Whilst Mercedes-Benz South Africa (Pty) Ltd. and its business           passes over to Mercedes-Benz South Africa (Pty) Ltd., this applies to all
        					You may make use of public transport (taxis excluded),                            associates will make every effort to provide the services described    maintenance warranty or goodwill repairs, irrespective of whether the        		Parts sold over-the-counter are also warranted against defects
                    unless covered by 3.1.3. As an alternative to car hire, you                 herein with due diligence, no liability can be assumed for incidents   costs have been accepted in whole or in part.                                   and faulty workmanship for a period of two years from date of
                    may make use of public buses or trains to get to your original              of damage, theft, delays, personal or consequential loss arising                                                                                       sale, regardless of the installation date of such parts. An original
                    destination or return home at the expense of Mercedes-Benz                  from the performance, non-performance or inability to perform any      4.1. 	Warranty and PremiumDrive for Export Vehicles                            Mercedes-Benz dealer invoice will be required as proof of purchase.
                    South Africa (Pty) Ltd. The use of aircraft is subject to written           of these services within reasonable proximity or time period of any           The Warranty and PremiumDrive are only valid in South Africa,            No labour costs or consequential damage will be entertained if
                                                                                                breakdown or accident.                                                        Namibia, Botswana, Lesotho and Swaziland. Vehicles exported to           installed by any party other than a Mercedes-Benz dealer. In the
                    authorisation and each case will be considered on its merit.
                                                                                                                                                                              countries outside South Africa are warranted in accordance with          unlikely event of such parts failing again, the complete vehicle has
                                                                                                                                                                              the warranty conditions applicable to that country. The Warranty         to be submitted to a Mercedes-Benz dealer to validate such claims.
        					 Assistance will also be provided for vehicles only supplied		                                                                                                   and PremiumDrive are not transferable in the event of the vehicle
        					 with tyre repair kits (e.g. Mercedes-Benz SLK model).                                                                                                           being exported to another country by any person other than
                                                                                                                                                                              Mercedes-Benz South Africa (Pty) Ltd.




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703267 MBSA Warranty Book V3.indd 9-10                                                                                                                                                                                                                                                                               2012/12/13 1:41 PM
5. PremiumDrive
        4.3. 	 Warranty Principles                                               				Important note: If your vehicle stands, or is unused for an         5.1. Subject to the terms and conditions as contained in this document,       		 5.2.3. A
                                                                                                                                                                                                                                                      ll preventative treatment, inspections or other work
        		The warranty and any liability of Mercedes-Benz South Africa (Pty)           extended period of time, the prescribed time period service               Mercedes-Benz South Africa (Pty) Ltd. undertakes, from date of                     which Mercedes-Benz South Africa (Pty) Ltd., or a dealer,
                 Ltd. is subject to the following principles:                           and oil changes still remain applicable. (Including vehicles              initial registration/operation of the vehicle and up to 100 000km                  determines to be necessary for the continued use of the
                                                                                        equipped with service indicators).                                        or a period of six years (whichever occurs first), to arrange for the              vehicle.
        		 4.3.1. 	Vehicles are to be serviced strictly according to the                                                                                         work specified in paragraph 5.2. (page 12) to be executed and
                   maintenance schedule, unless the vehicle is fitted with an      				Where batteries are disconnected or discharged the                                                                                                 		 5.2.4. A
                                                                                                                                                                                                                                                      ll repairs necessitated by normal wear and tear, (arising
                                                                                                                                                                  performed by the dealer, whenever you deliver your vehicle to a
                   on-board computer equipped for maintenance and car-                  service indicator will no longer operate correctly, therefore
                                                                                                                                                                  dealer at the intervals specified in the vehicle’s service booklet, or             through normal usage or age) in accordance with the
                   care service indicators (ASSYST and ASSYST PLUS). Where              needs to be serviced at least once every 12 months.
                                                                                                                                                                  as indicated by the service indicators.                                            stipulated application.
                   vehicles are equipped with service indicators, the indicators
                   shall take precedence.                                          				Where an electronic service indicator is fitted to the vehicle,
                                                                                        the indicator needs to be reset by a Mercedes-Benz dealer           5.2.	Subject to the exclusions referred to in paragraph 7 (page 14), the      		 5.2.5. T he replacement of such parts, as may be identified to be
        		 4.3.2. 	Vehicles are required to be serviced by a Mercedes-Benz             at the time of service, in order to indicate the next due                 following maintenance work shall be performed in respect of your                   necessary during any service and/or maintenance tasks
                  dealer. As the operator of the vehicle, you are responsible           service.                                                                  vehicle:                                                                           referred to herein.
                  for adhering to the service intervals. Non-adherence to
                  the service requirements as prescribed (which are model                      As proof that the prescribed service requirements were       		 5.2.1. All maintenance and service work in respect of the vehicle          		 5.2.6. W
                                                                                                                                                                                                                                                      here the operating conditions are of a severe nature,
                  specific), may jeopardise the warranty, negatively impact on                 done by a Mercedes-Benz dealer, the certificates contained              stipulated by Mercedes-Benz South Africa (Pty) Ltd. from                      such additional costs, as may be necessary, are for your
                  the medium to long-term durability, safe optimum operation                   in the vehicle service booklet must be duly completed,                  time to time.                                                                 account.
                  of the vehicle and ultimate re-sale value. Consequently,                     endorsed and stamped by the dealer.
                  warranty claims on vehicles with service interval under or                                                                                		 5.2.2. T he supply of engine oil, transmission oil, brake fluid and
                  over-runs will be entertained on a merit basis.                  4.4. 	 Warranty Exclusions and Limitations                                         other lubricants and consumables required by the vehicle
                                                                                   		 As defined in paragraph 7.
                                                                                                                                                                       from time to time.
        				Each Mercedes-Benz vehicle needs to be serviced strictly
             as prescribed in the maintenance schedule in accordance
             with the warranty terms and conditions. By time/distance
             limits the prescribed maintenance needs to be done by a
             Mercedes-Benz dealer within 1 500km /15 days either way
             of the prescribed time or distance, whichever event occurs
             first.

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703267 MBSA Warranty Book V3.indd 11-12                                                                                                                                                                                                                                                                  2012/12/13 1:41 PM
6. Optional PremiumDrive Plans                                                                                                                  7. General Exclusions
        6.1.	PremiumDrive 100 is an optional top-up plan extending the        6.4.	PremiumDrive 180 is an optional top-up plan extending the          7.1. The following general exclusions will apply in respect of all products    7.1.6.	The repair of any damage caused to the vehicle as a result of
              Maintenance Plan to 100 000km, or 8 years (whichever occurs            Maintenance Plan to 180 000km, or 8 years (whichever occurs              offered:                                                                          storage of the vehicle.
              first). PremiumDrive 100 must be purchased before the original         first). PremiumDrive 180 must be purchased before the original
              contract expires.                                                      contract expires.                                                     7.1.1.	All work necessary as a direct, or indirect result of or arising     7.1.7.	Any work necessitated by or arising from your failure
                                                                                                                                                                   from any alteration, modification or conversion of the vehicle               to comply with the conditions as contained herein or
        6.2.	PremiumDrive 140 is an optional top-up plan extending the        6.5	MBSA reserves the right to refuse any such extensions at its sole              of whatever nature including any consequential damage as a                   with the recommendations contained in the vehicle’s
              Maintenance Plan to 140 000km, or 8 years (whichever occurs           discretion and without explanation.                                            result thereof.                                                              owners manual and/or service schedule pertaining to
                                                                                                                                                                                                                                                the vehicle.
              first). PremiumDrive 140 must be purchased before the original
                                                                                                                                                           7.1.2.	Any work necessitated as a result of staining, discolouring,
              contract expires.
                                                                                                                                                                   paint damage, rust and corrosion arising from whatsoever             7.1.8.	The required daily or other regular inspections prescribed
                                                                                                                                                                   cause during any of the PremiumDrive periods after expiry of                 in respect of the maintenance of the vehicle, such as the
        6.3	PremiumDrive 160 is an optional top-up plan extending the                                                                                             the warranty period. During the warranty period corrosion is                 inspection of coolant levels, tyre pressures, lubricant levels,
             Maintenance Plan to 160 000km, or 8 years (whichever occurs                                                                                           limited to body panel perforation (edge corrosion excluded)                  anti-freeze additives, as specified or recommended in the
             first). PremiumDrive 160 must be purchased before the original                                                                                        and fasteners including screws, bolts, nuts, clamps etc. are                 owner’s manual and/or service schedule pertaining to your
             contract expires.                                                                                                                                     excluded.                                                                    vehicle.

                                                                                                                                                           7.1.3.	The repair or maintenance of any accessories, parts or               7.1.9.	In the event of the vehicle having being towed or transported,
                                                                                                                                                                   components, which were not fitted to the vehicle as originally               the repair of any damage caused to the vehicle by the towing
                                                                                                                                                                   manufactured by the manufacturer or approved by Mercedes-                    operator and/or the towing operator’s agents, employees or
                                                                                                                                                                   Benz South Africa (Pty) Ltd.                                                 subcontractors whilst in transit, including any consequential
                                                                                                                                                                                                                                                damage as a result thereof.
                                                                                                                                                           7.1.4.	The repair or replacement of any windscreen, window glass,
                                                                                                                                                                   light reflectors and lenses, carpets, trim/upholstery, seat          7.1.10.	The replacement and/or repair of tyres, wheel balancing and
                                                                                                                                                                   covers, soft-top canvas and body panels.                                     wheel rotation as a consequence thereof.

                                                                                                                                                           7.1.5.	Any measures stipulated by Mercedes-Benz South Africa (Pty)
                                                                                                                                                                   Ltd. pertaining to the vehicle, to be carried out in preparing the
                                                                                                                                                                   vehicle for storage.

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703267 MBSA Warranty Book V3.indd 13-14                                                                                                                                                                                                                                                                 2012/12/13 1:41 PM
7.1.11.	The repair of any damage of whatever nature caused as a                               and panel shop, unless Mercedes-Benz South Africa          7.1.12. All maintenance and service work (including the replacement             7.1.15. Any consequential damage arising as a result of a Warranty or
                    result of or arising from:                                                            (Pty) Ltd. agreed thereto in terms of paragraph 9                   of parts) resulting from your failure and/or refusal to make the                 PremiumDrive claimable failure including, but not limited to:
                                                                                                          (page 21).                                                          vehicle available to the dealer for service and/or maintenance
        			         7.1.11.1. T he vehicle being involved in any accident or incident.                                                                                       and/or repair work to be carried out at such prescribed service         		       7.1.15.1. Damage or injury to any third party, cargo,
                                                                                          			   7.1.11.7.	Your failure to comply with your obligations as                    intervals as specified in the service schedule, or indicated by                             livestock, or property.
        			         7.1.11.2. A
                               ccidental or intentional damage caused to the                              contained in this document.                                        the service indicators of the vehicle, or in response to a recall
                              vehicle by any person or thing.                                                                                                                 of the vehicle by Mercedes-Benz South Africa (Pty) Ltd. in terms        		       7.1.15.2. Towing or recovery costs.
                                                                                          			   7.1.11.8. Events of force of nature.
                                                                                                                                                                              of a recall campaign or service measure run by Mercedes-Benz
        			         7.1.11.3. T he use in the vehicle of any parts, fuels, oils,
                                                                                          			   7.1.11.9.	The vehicle being used in a manner otherwise than                  South Africa (Pty) Ltd. to repair or replace critical safety or other   		       7.1.15.3. L oss of vehicle use; (e.g. car rental,
                               lubricants and additives, which are not approved by
                                                                                                           stipulated in the application.                                     components of the vehicle.                                                                 rail/bus, air/ship).
                               Mercedes-Benz South Africa (Pty) Ltd., or which are
                               polluted or impure.
                                                                                          			   7.1.11.10. A
                                                                                                            Roadside Assistance limitation, applicable to           7.1.13. All supplementary service costs as a result of the vehicle being        		       7.1.15.4. Transport or alternative freight carriage.
        			         7.1.11.4. The vehicle being used in motor sport.                                       4x4 vehicles operating in an off-road environment,                 serviced more frequently as a consequence of the vehicle being
                                                                                                           is in effect regardless of the cause of breakdown.                 operated in an extreme environment, or under arduous and                		       7.1.15.5. Hotel/accommodation.
             			 7.1.11.5. Ignorance, neglect, misuse, abuse or improper                                  Any towing or recovery assistance is limited to                    extreme dust laden conditions.
                           treatment or use of the vehicle such as (but not                                a maximum of 450km from the nearest dealer                                                                                                 		       7.1.15.6. Telephone/fax/communication expenses.
                           limited to) excessive loads, excessive engine speeds,                           or authorised workshop. Any towing or recovery            7.1.14. All costs in respect of parts, material, incidentals and labour
                           clutch riding, excessive gear changes, excessive                                expense in excess of this limitation is for your                   necessary to repair and/or replace any friction or wear and tear        		       7.1.15.7. Loss of income or profit.
                           braking, driving beyond the intended design limits of                           account.                                                           parts, as a result of the vehicle being operated in the conditions
                           the vehicle, or in and/or over extreme environmental                                                                                               contained in paragraph 7.1.12.
                           conditions and/or surfaces.                                    			   7.1.11.11. Roadside Assistance’s Sign & Drive specifically
                                                                                                            excludes any provision for the supply of fuel that may
        			         7.1.11.6.	Work performed on the vehicle by a workshop or                               have resulted in a vehicle breakdown.
                               persons other than a dealer and/or approved paint




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703267 MBSA Warranty Book V3.indd 15-16                                                                                                                                                                                                                                                                                 2012/12/13 1:41 PM
8. Your Obligations
        Your Mercedes-Benz has been equipped with an ASSYST Active Service          to continue to enjoy the benefits of PremiumDrive and the optional          8.5. Agree that the dealer may, in its sole and absolute discretion,         8.8. Permit Mercedes-Benz South Africa (Pty) Ltd. or dealer at all
        System (“the system”). This measures the different loads and operating      PremiumDrive Plans, you will:                                                     procure and fit to the vehicle any Mercedes-Benz approved                     reasonable times to inspect the vehicle’s odometer reading and
        conditions, which your vehicle may be subjected to. The system gauges                                                                                         replacement parts that the dealer deems necessary for the                     its operation.
        the engine oil level and condition by evaluating feedback provided          8.1. U
                                                                                          se the vehicle during the period of coverage, and where                    continued and safe use of the vehicle in a manner contemplated
        from sensors that continuously monitor the oil level, temperatures               applicable, the extended period of coverage for the sole purpose             by Mercedes-Benz South Africa (Pty) Ltd.                                8.9. That, should it be found that the odometer had been disconnected,
        of oil, coolant and ambient, engine load and speed, as well as road              and use stipulated in the application.                                                                                                                     tampered with or altered in any way whatsoever, or had not been
        speed. From these inputs appropriate service intervals for the engine                                                                                   8.6. Ensure that the odometer of the vehicle remains in good working               repaired immediately or as soon as reasonably possible due to
        are computed. This system therefore ensures that we perform service         8.2. A
                                                                                          t your own expense, deliver the vehicle for service by prior               order and capable of recording accurately the distance travelled              malfunction, Mercedes-Benz South Africa (Pty) Ltd. shall be
        work only when your Mercedes-Benz actually needs it. Approximately               agreement, to the dealer, during its usual working hours and at              by the vehicle. To this end the owner shall immediately inform                entitled to exercise its rights in terms of paragraph 10 (page 22).
        a month before the next service is due, a countdown starts to indicate           the prescribed service intervals specified in the service schedule,          Mercedes-Benz South Africa (Pty) Ltd. in writing should the
        when the next service deadline is due, as well as the service type               or indicated by the vehicle’s service indicator, and in doing so you         odometer of the vehicle fail to operate or operate inaccurately         8.10. In the event that you wish to store the vehicle, comply with
        necessary. The (Service A or Service B) will be indicated in kilometre           must sign the dealer’s repair order before any maintenance work is           or suffer any damage, in which event you shall, within seven                  the requirements for storage as set forth by Mercedes-Benz
        (distance based) or days (time based) in the total odometer distance             performed, and upon collection of the vehicle, must sign and pay             days after notifying Mercedes-Benz South Africa (Pty) Ltd. make               South Africa (Pty) Ltd.
        recorder or on the multi-function display, dependant on the vehicle              the dealer’s invoice reflecting the maintenance work performed,              arrangements for the vehicle to be delivered to a dealer so that the
        model. The service must be carried out within 1 500km/15days either              as well as your contribution payable on the vehicle as per table in          necessary repair work may be carried out to the odometer                8.11. Immediately provide the dealer with all information
        by way of the prescribed distance or time deadline shown or displayed            paragraph 5.1. (page 12).                                                                                                                                   relating to the vehicle, as required by Mercedes-Benz
        by the ASSYST service indicator.                                                                                                                        8.7. In the event of the odometer being inoperative or defective, agree             South Africa (Pty) Ltd. or the dealer, which information you, as the
                                                                                    8.3. C
                                                                                          omply with the instructions and recommendations stipulated                 that Mercedes-Benz South Africa (Pty) Ltd. shall be entitled by                owner warrants to be correct in all respects. In the event that you
        On completion of the work the ASSYST service indicator will be reset             in the owner’s handbook and/or service schedule pertaining to                reference to the general condition of the vehicle to estimate the              fail or refuse to provide the dealer with such information, or if such
        and a service sticker will be affixed either to the driver’s doorframe or        the vehicle with regard to the use, care and maintenance of the              number of kilometres travelled by the vehicle during the period                information shall not be correct in any material respect, Mercedes-
        on the driver’s side of the dashboard. The service sticker together with         vehicle.                                                                     when the odometer was inoperative or defective, and Mercedes-                  Benz South Africa (Pty) Ltd. shall be entitled forthwith to exercise its
        this booklet will record the completion of the prescribed service and                                                                                         Benz South Africa (Pty) Ltd.’s estimate in this regard shall be prima          rights in terms of paragraph 10 (page 22).
        any noteworthy additional work.                                             8.4. T ake all-reasonable steps timeously to mitigate any damage to the          facie proof of the distance travelled by the vehicle during such
                                                                                         vehicle arising from any cause whatsoever, and inform Mercedes-              period.
        Note: Further information about the ASSYST service indicator can                 Benz South Africa (Pty) Ltd. or your nearest dealer immediately.
        be found under the Controls section of the Owner’s Manual. In order

 17                                                                                                                                                                                                                                                                                                                             18



703267 MBSA Warranty Book V3.indd 17-18                                                                                                                                                                                                                                                                              2012/12/13 1:41 PM
8.11.1. When your vehicle is damaged:                                       		      8.11.1.4.	The costs of any repair work to the vehicle attended                      to-time, with such particulars as may reasonably            8.11.2.4. In the event that this Agreement is cancelled for any reason
                                                                                                            to by a dealer or an approved paint and panel shop                        be required to identify such successor-in-title. The                   other than stipulated in 8.11.2.3. above, you shall not be
        		 8.11.1.1.	For the continued enjoyment of the benefits referred                                  consequent upon repairs or services previously                            successor-in-title shall confirm the continuation of the               entitled to any refund.
                      to as contained in this document, you shall be                                        rendered by a workshop (other than a dealer and/or                        enjoyment of the said benefits with his signature. By his
                      obliged:                                                                              approved paint and panel shop), shall be paid for by                      signature the successor-in-title shall acknowledge that     8.11.2.5. Mercedes-Benz South Africa (Pty) Ltd shall be entitled to
        			           - to notify Mercedes-Benz South Africa (Pty) Ltd. in                                 you.                                                                      he is acquainted with the full force and meaning of the                cede the rights and obligations to a 3rd party.
                         writing, within 30 (thirty) days after the vehicle was                                                                                                       contents of this document and that he binds himself
                         damaged (irrespective of the cause thereof)                     		      8.11.1.5.	Until such time as all damage to the vehicle had                          thereto and that he undertakes that his predecessor’s       8.11.2.6. Mercedes-Benz South Africa reserves the right, at its
        			           - to have all such damage to the vehicle repaired by                                 been repaired by a dealer or approved paint and                           previous non-compliance with the terms and conditions                  discretion, to set off its financial obligation in terms of this
                         a dealer or approved paint and panel shop (as the                                  panel shop confirming that the vehicle had been                           of this document shall not affect Mercedes-Benz South                  contract against an appropriate financial asset.
                         case may be); and prior to having any such damage                                  repaired to a standard acceptable to Mercedes-                            Africa (Pty) Ltd.’s rights hereunder.
                         to the vehicle repaired, to inform Mercedes-Benz                                   Benz South Africa (Pty) Ltd., PremiumDrive and the
                         South Africa (Pty) Ltd. in writing of the nature                                   optional PremiumDrive Plans (as the case may be),          		   8.11.2.3.	In the event of the vehicle being stolen, hijacked,
                         and extent of such damage, and to provide                                          arising from this document shall be deemed to be                           destroyed, damaged beyond repair, or written-off by
                         Mercedes-Benz South Africa (Pty) Ltd. with a copy                                  suspended.                                                                 its insurer before the expiration of the term of this
                         of the quotation obtained from the said dealer or                                                                                                             document, you will immediately notify Mercedes-
                         approved paint and panel shop (as the case may                   8.11.2. Disposal of Vehicle:                                                                 Benz South Africa (Pty) Ltd. in writing thereof,
                         be) in respect of the repair of such damage.                                                                                                                  and this document shall be deemed to have been
                                                                                         		      8.11.2.1.	Subject to paragraph 8.11.2.2. below, Mercedes-Benz                        cancelled upon the date of such occurrence, and
        		           8.11.1.2.	Mercedes-Benz   South   Africa  (Pty)   Ltd                                 South Africa (Pty) Ltd. shall at your request during the                   you will be released from all future obligations arising
                                shall be entitled to inspect the vehicle                                    period of coverage, and extended period of coverage,                       from this document, it however being specifically
                                before or after any repairs are carried out                                 assign the rights and obligations contained in this                        agreed that you will not be entitled to a refund of
                                on the vehicle.                                                             document and applicable to your successor-in-title.                        any amount already paid to Mercedes-Benz South
                                                                                                                                                                                       Africa (Pty) Ltd. in respect of any unexpired portion
        		           8.11.1.3.	Failure by you to meet any of your obligations in        		      8.11.2.2.	In order to continue to enjoy any benefits referred to                     of the period of coverage. A pro-rata refund on the
                                terms of paragraphs 8.11.1.1. and 8.11.1.2. above                           in paragraphs 4, 5 and 6 your successor-in-title shall                     extended period of coverage ie. 100/140/160/180
                                shall entitle Mercedes-Benz South Africa (Pty) Ltd.                         provide Mercedes-Benz South Africa (Pty) Ltd. and/                         applies by deducting the actual claims paid including
                                to exercise any of its rights in terms of paragraph 10                      or the dealer, in such manner as may be prescribed                         of administrative costs, from the price paid for the
                                (page 22).                                                                  by Mercedes-Benz South Africa (Pty) Ltd. from time-                        optional PremiumDrive Plans.


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703267 MBSA Warranty Book V3.indd 19-20                                                                                                                                                                                                                                                                              2012/12/13 1:41 PM
9. Emergency Work                                                                                                                                           10. General
        9.1. In the event of it being necessary to carry out any emergency work to         9.3.1. A duly completed tax invoice reflecting such charges and        10.1.	Set-off                                                              		   10.2.3. Y ou failing to provide the dealer with the
              the vehicle in circumstances, where it is impossible for you to make                  detailing the emergency work performed, together with           	You shall not be entitled to set off any amounts, which you may                         information required in terms of paragraph 8.11.
              the vehicle available to a dealer, then the necessary work may be                     details of all parts replaced.                                         be owing to Mercedes-Benz South Africa (Pty) Ltd. and/or any                       (page 18), or if such information is found to be
              performed by any other workshop after verifiable authorisation to                                                                                            dealer and/or any approved paint and panel shop, against any                       incorrect in any material respect.
              that effect has been obtained from Mercedes-Benz South Africa (Pty)           9.3.2. The official receipt of payment issued by the workshop, which          amount, which you are obliged to pay to Mercedes-Benz South
              Ltd.                                                                                  attended to the said emergency work.                                   Africa (Pty) Ltd. and/or any dealer and/or approved paint and        		   10.2.4. You failing to obtain the authorisation referred to
                                                                                                                                                                           panel shop arising from this document or otherwise.                                in paragraph 9.1. (page 21) or failing to inform
        9.2. In the event of it not being reasonably possible for you to obtain      9.4. You must keep in your possession all replaced parts until the dealer                                                                                              Mercedes-Benz South Africa (Pty) Ltd. of the
              the authorisation stipulated in paragraph 9.1. from Mercedes-Benz             has reimbursed you for the costs of the emergency work.                 10.2.	 Cancellation                                                                      nature and extent of the emergency work or
              South Africa (Pty) Ltd., you may proceed to have only that emergency                                                                                  	Subject to any other right of cancellation or other remedy                              damage caused, or to be caused to the vehicle
              work carried out, which is absolutely necessary to put the vehicle      9.5. The dealer’s liability to reimburse you for emergency work shall be             afforded to Mercedes-Benz South Africa (Pty) Ltd. elsewhere in                    (as the case may be), and the costs of repairs
              in safe running order, and you shall, as soon as possible thereafter,         limited to the lesser of the actual cost of such emergency work as              this document or by law, Mercedes-Benz South Africa (Pty) Ltd.                    thereto, as provided for paragraphs 9.1., 9.2. or
              inform Mercedes-Benz South Africa (Pty) Ltd. as to the nature and             reflected in the tax invoice referred to in paragraph 9.3.1., or the            shall, in its sole and absolute discretion, have the right either                 8.11.1.1. respectively.
              extent of such emergency work and the costs thereof.                          costs which would have become payable if a dealer were to have                  to cancel the terms contained in this document or to refuse
                                                                                            effected such emergency work.                                                   payment of its contributions as provided in paragraph 4, 5 and 6    		   10.2.5. You failing to inform Mercedes-Benz South Africa (Pty)
        9.3. You will be responsible for settling the account of the                                                                                                       hereof in the event of:                                                           Ltd. of the disposal or loss of the vehicle as provided
              workshop in respect of all emergency work carried out to the vehicle.                                                                                                                                                                           for in terms of paragraph 8.11.2.3. (page 20).
              The dealer shall reimburse you the amount referred to in paragraph                                                                                           10.2.1. The vehicle not having been maintained, repaired or
              9.5. upon presentation of the following documentation:                                                                                                                serviced as prescribed in the vehicle’s service schedule.   		   10.2.6. You failing to use the vehicle solely in accordance
                                                                                                                                                                                                                                                              with the application, or committing a material
                                                                                                                                                                           10.2.2. A
                                                                                                                                                                                    ny alteration or modification made to the vehicle                        breach of any other term of this document.
                                                                                                                                                                                   without the prior written consent of Mercedes-Benz
                                                                                                                                                                                   South Africa (Pty) Ltd. and/or any accessory, part or
                                                                                                                                                                                   equipment, not approved by Mercedes-Benz South
                                                                                                                                                                                   Africa (Pty) Ltd. having been fitted to the vehicle.


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703267 MBSA Warranty Book V3.indd 21-22                                                                                                                                                                                                                                                                      2012/12/13 1:41 PM
10.2.7. Y ou failing to make the vehicle available to a dealer for repairs   10.6.	Liability                                                                      10.7.2. In the case of the optional PremiumDrive Plans, at the          10.10.	Non-variation
                        within a reasonable time after he has learnt of the recall of the     	Subject to your fulfilment of your obligations contained in this                             earlier of the date of expiration of the extended period of     	No alteration, or variation or cancellation of any of the terms
                        vehicle through a recall campaign run by Mercedes-Benz South                 document, and subject to the provisions of paragraph 7.1.15.,                           coverage, or on the date when the terms and conditions                  and conditions of this document shall be of any force or effect
                        Africa (Pty) Ltd. in order to repair critical safety components              Mercedes-Benz South Africa (Pty) Ltd. will be liable for all                            contained herein are cancelled in terms of the provisions               unless reduced to writing and signed by Mercedes-Benz South
                        of the vehicle.                                                              consequential damages caused, whether directly or indirectly,                           contained herein.                                                       Africa (Pty) Ltd. or you, or your duly authorised representatives.
                                                                                                     to any other part and/or component of the vehicle and which
        		The effective date of the cancellation of the terms and                                   is attributable to any defective part and/or component of the            		It is specifically agreed between the parties from date                     10.11.	Non-waiver
           conditions as set out herein shall be the date of the                                     vehicle, covered in terms of this document. Mercedes-Benz                   of termination, the obligations of Mercedes-Benz South                      	No latitude, extension or other indulgence, which may be
           occurrence of the event, giving rise to Mercedes-Benz                                     South Africa (Pty) Ltd. will not be liable to you in the event of your      Africa (Pty) Ltd. shall lapse.                                                      granted by either party to the other in respect of any obligation
           South Africa (Pty) Ltd.’s right of cancellation, or any such                              failure to fulfil any of your obligations in terms of this document,                                                                                            hereunder, shall operate as a waiver or novation of, or otherwise
           later date as Mercedes-Benz South Africa (Pty) Ltd. shall                                 if such failure is caused on account of an event of force majeure        10.8.	 Entire Agreement                                                               affect any of the grantor’s rights in terms hereof, or preclude
           stipulate in the notice of cancellation forwarded to you.                                 or any other reason whatsoever. Mercedes-Benz South Africa               	The terms and conditions contained in this document constitute                       the grantor from enforcing at any time without notice, the strict
                                                                                                     (Pty) Ltd. will not be liable to you or a third party for any other              the entire undertaking between Mercedes-Benz South Africa                      and punctual compliance by the other party with each and every
        10.3.	 Effect of Cancellation                                                               consequential damage(s), howsoever caused, which may fall                        (Pty) Ltd. and you in relation to the servicing and maintenance                obligation of that party in terms of this document.
        	Upon cancellation of the terms and conditions contained herein,                            outside the extent of cover defined in this paragraph.                           of the vehicle.
                all of Mercedes-Benz South Africa (Pty) Ltd.’s obligations in terms                                                                                                                                                                          10.12.	Authority to Sign
                hereof shall cease. Any refunds payable will be subject to the                10.7.	 Term                                                                    10.9.	Arbitration                                                            	By signing the signatory thereto warrants and represents that he
                provisions of paragraph 8.11.2.3.                                             	The terms and conditions contained herein shall commence on                   	Any dispute between Mercedes-Benz South Africa (Pty) Ltd.                            is authorised to sign this document and that all information is
                                                                                                      date of signature hereof, alternatively, in the event of the optional           and you regarding any matter arising out of this document                      correct. In the event of the owner challenging the authority of the
        10.4.	Validity of any provision of this document is held to be invalid,                      PremiumDrive Plans on the date of receipt of payment, and shall                 shall be submitted to arbitration by an arbitrator, mutually                   signatory to sign the said on your behalf, or in the event of any
               unenforceable or illegal for any reason, the terms and conditions as                   terminate:                                                                      agreed upon between Mercedes-Benz South Africa (Pty)                           information set out in the said being incorrect as envisaged in
               contained herein shall remain otherwise in full force apart from such                                                                                                  Ltd. and you, within fourteen days of request by either                        paragraph 8.11.2., then, at the election of Mercedes-Benz South
               provision, which shall be deemed deleted.                                           10.7.1.	In the case of PremiumDrive at the earlier of the date of                 party, and failing agreement, an arbitrator appointed by the                   Africa (Pty) Ltd., Mercedes-Benz South Africa (Pty) Ltd. shall be
                                                                                                            expiration of the period of coverage, or on the date when                 President of the Law Society of the Northern Provinces. The                    entitled either to cancel the terms and conditions contained in
        10.5.	 Law Applicable                                                                              the terms and conditions of this document are cancelled in                arbitration shall be held in Pretoria in an informal manner, on such           this document, or to hold the signatory personally liable, jointly
        	The terms and conditions contained in this document shall be                                      terms of the provisions contained herein                                  basis as the arbitrator may determine, with a view to deciding the             and severally with the owner for all your obligations arising from
                governed in accordance with the laws of the Republic of South                                                                                                         matter as expeditiously as possible.                                           the terms and conditions of this document.
                Africa.


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703267 MBSA Warranty Book V3.indd 23-24                                                                                                                                                                                                                                                                                           2012/12/13 1:41 PM
11. Glossary
        10.13.	Notices                                                             		Each party hereby chooses as its physical address for all                 In this document unless the context requires otherwise, the following        11.5.	“Dealer” shall mean a dealer appointed by Mercedes-Benz South
        	All notices required to be given in terms thereof shall be in writing,        purposes in terms hereof the under mentioned address                      expressions shall have the following meanings assigned to them and                  Africa (Pty) Ltd. as an authorised Mercedes-Benz dealer in the
                which shall include communication by means of fax or electronic         alongside its name:                                                       similar expressions shall have corresponding meaning:                               territory.
                communication. A notice given by one party to the other shall be
                presumed to have been received by the addressee:                          10.13.3. Mercedes-Benz South Africa (Pty) Ltd. at Wierda Road          11.1.	“Application“ shall mean the permitted use and/or purpose for         11.6.	“Extended period of coverage” shall mean the stipulated period or
                                                                                                    (R576/M10 West), Zwartkop, Centurion.                                which the vehicle has been designed and manufactured, having                 distance (whichever occurs first) as specified in the certificate for
                10.13.1. On the same day, if delivered by hand or transmitted                                                                                           regard to manufacturer specifications and/or to which the vehicle            which the vehicle shall enjoy the optional PremiumDrive Plans in
                          by electronic mail to the addressee at the appropriate          10.13.4. Your physical address stipulated in the certificate.                 may be put during the period of coverage and the extended period             terms of the provisions of this document.
                          address stipulated in the owner/vehicle details                           Each party shall be entitled to change its physical address          of coverage.
                          (page 29-34).                                                             by giving written notice to that effect to the other party,                                                                                11.7.	“Force majeure” shall mean any act, omission or circumstance
                                                                                                    provided that such new address is not a post restante or      11.2.	“Approved paint and panel shop” shall mean a paint and panel                 over which a party could not reasonably have exercised control.
                 10.13.2. Or on the seventh day after posting, if sent by prepaid                  private bag address, and is located within the territory.            shop approved and/or recommended by Mercedes-Benz South
                           registered post to the addressee at the appropriate                                                                                           Africa (Pty) Ltd. in its sole and absolute discretion from time to    11.8.	“Full maintenance plan” shall mean a maintenance plan similar to
                           address stipulated in the owner/vehicle details (page                                                                                         time.                                                                        PremiumDrive with the distinction that no contribution is payable
                           29-34).                                                                                                                                                                                                                    by you.
                                                                                                                                                                  11.3.	“Booklet” shall mean the Warranty & PremiumDrive booklet as
                                                                                                                                                                         supplied in the vehicle, signature of which by the owner shall be     11.9.	“PremiumDrive” shall mean the standard manufacturer’s
                                                                                                                                                                         deemed as an acceptance of the terms and conditions of the                   maintenance and service benefits, which are offered by Mercedes-
                                                                                                                                                                         Warranty, PremiumDrive and the optional PremiumDrive Plans                   Benz South Africa (Pty) Ltd. to the owner of a vehicle for a period
                                                                                                                                                                         selected by you (as the case may be).                                        of six years or 100 000km (whichever occurs first).

                                                                                                                                                                  11.4.	“Mercedes-Benz” shall mean Mercedes-Benz South Africa (Pty)           11.10.	“Motor sport” shall mean the vehicle being used, without
                                                                                                                                                                         Ltd. and where the context so requires, also its duly authorised              limitation, in any competitive sport, contest, trial racing, rally,
                                                                                                                                                                         representatives or employees, being the duly authorised distributor           or any other form of a competitive event, which shall have as a
                                                                                                                                                                         of Mercedes-Benz.                                                             common denominator, time trials or the element of competing
                                                                                                                                                                                                                                                       against time or any other vehicle whether by agreement, challenge

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703267 MBSA Warranty Book V3.indd 25-26                                                                                                                                                                                                                                                                            2012/12/13 1:41 PM
or enticement. Recreational activities and/or adventure trails               to any country outside the territory, services and products as
                where the aforesaid common denominator is not present shall be               contemplated in this document shall only be available to you in the
                excluded.                                                                    event of you agreeing to make the vehicle available for services
                                                                                             and repairs to a dealer situated within the territory. With regards to
        11.11.	“Optional PremiumDrive Plan” shall mean (in addition to the                  Roadside Assistance, The Kingdom of Swaziland and The Kingdom
                benefits afforded by PremiumDrive relating to the vehicle), such             of Lesotho will be regarded as being included.
                additional optional benefits provided to you by Mercedes-Benz
                South Africa (Pty) Ltd. in respect of that vehicle as more fully      11.16.	“Vehicle” shall mean the Mercedes-Benz passenger vehicle
                detailed in paragraph 6, which optional benefits, when selected               manufactured and/or distributed by Mercedes-Benz South
                by you, shall become operative when you have paid the amount                  Africa (Pty) Ltd. and originally purchased in the territory, which
                quoted by Mercedes-Benz South Africa (Pty) Ltd. to the dealer.                is described in the booklet issued in respect thereof, and which
                                                                                              is covered by PremiumDrive, and which qualifies in terms of the
        11.12.	“Owner/you/your” shall mean yourself or such party identified                 provisions of this document for those optional PremiumDrive Plans
                by yourself as being the owner of the vehicle in the booklet, and             selected by you.
                (where the context so requires) your/his/her successor(s)-in-title.
                                                                                      11.17. The singular shall include the plural and vice versa.
        11.13.	“Period of coverage” shall mean the stipulated period of six years
                or 100 000km (whichever occurs first) for which the vehicle shall     11.18. Any word shall be deemed not to be gender specific.
                enjoy the benefits of PremiumDrive in terms of the provisions of
                this document.                                                        11.19.	A reference to a natural person shall include juristic persons and
                                                                                              vice versa.
        11.14.	“Service schedule” shall mean specific prescribed tasks to
                be performed by a dealer in respect of the applicable service         11.20. The paragraph headings have been inserted for convenience only,
                category selected by you, which service schedule shall be updated             and shall not be taken into account in interpreting the terms and
                by Mercedes-Benz South Africa (Pty) Ltd. from time to time.                   conditions contained in this document.

        11.15.	“Territory” shall mean the Republic of South Africa, Republic of
                Botswana and Republic of Namibia. In the event of a vehicle being
                purchased within the territory and subsequently being exported


 27                                                                                                                                                                              28



703267 MBSA Warranty Book V3.indd 27-28                                                                                                                               2012/12/13 1:41 PM
12. Owner/Vehicle Details
                                                                                                                                                                                                                                                      VEHICLE DETAILS

                                                                                                                                                              VEHICLE DESCRIPTION                                                                                                V.I.N. NUMBER

                                                                    Mercedes-Benz  South Africa                                                               ENGINE NUMBER                                                                                                      VMS NUMBER
                                                                                                                                                                                                                                                                                 DATE
                                                                                                           A Daimler   Company                                FIRST REGISTRATION/YEAR MODEL                                                                                      PURCHASED

                                                                                                                                                              REGISTRATION NUMBER                                                                                                CURRENT KM
                                                                                                                                                                                                                                                  PRODUCT DESCRIPTION
                                                                                                                                                              Product Description
                                                                           PremiumDrive First Owner                                                                                                                                                                                                                                    Permission to Market?
                                                                                                                                                                                                                                                                                                                                          (Please select)
                                                                                     OWNER DETAILS

                        DATE                                                                                                                                                                                                                                                                                                       YES
                                                                                                                                                                                                                                                          PremiumDrive
                        TITLE                                          INITIALS              FIRST NAME                                  LAST NAME                                                                                                                                                                                 NO
                        COMPANY/ORGANISATION NAME (IF APPLICABLE)
                                                                                                                                                                                                                                                   TERMS & CONDITIONS
                                        ID           PASS
                        ID TYPE         COMP         ORG               ID NO/PASSPORT/COMPANY/ORGANISATION REG NO                                              1. I, by signature hereof, agree to the terms and conditions as contained in the Warranty and PremiumDrive Booklet, and if applicable, the optional PremiumDrive Plan selected by myself.
                        TELEPHONE NUMBER                               HOME                               WORK                           CELL                  2. I further acknowledge and agree that the Warranty, PremiumDrive and the optional PremiumDrive Plan are transferable to the subsequent owner of the Vehicle and that I will under no
                                                                                                                                                                   circumstance be entitled to any pro rata refund, except under circumstances in terms of paragraph 8.11.2.3. of Warranty & PremiumDrive Booklet. Such refunds can only be requested by the
                                                                                                                                                                   transacting dealer who sold the optional Maintenance Plan initially.
                        CUSTOMER VAT REG. NUMBER
                                                                                                                                                               3. I confirm that all the information supplied, whether by my own handwriting or not, is true and correct.
                                                                                                                    ADDRESS LINE 1                             4. The quote is only valid for 7 days from the date of issue and subject to the existence of a valid contract of sale. Upon acceptance of the quotation by the customer all the information shall be
                        POSTAL ADDRESS
                                                                                                                                                                   validated as per paragraph 5.
                                                                                         ADDRESS LINE 2                                      ADDRESS LINE 3    5. Confirmation of the quote and validation of data provided by the customer will then be performed, if any of the information provided is contrary to the terms of the optional PremiumDrive
                                                                                                                                                                   Plan selected the quote will be deemed to be invalid and no obligation will rest upon MBSA or the dealer who acts on behalf of Mercedes-Benz South Africa (Pty) Ltd. to convert the quote into
                                                                       SUBURB                                                            POSTAL CODE               a maintenance certificate.
                                                                                                                                                               6. And upon acceptance of the risk by MBSA, an invoice will be issued to the customer to effect payment as per quotation.
                                                                       PROVINCE                                                           COUNTRY              7. Payments are to be made directly to the transacting dealer who acts on behalf of Mercedes-Benz South Africa. MBSA reserves the right not to accept any liability if full payments are not
                                                                                                                                                                    effected by the customer, payments will only be accepted from the customer upon receipt of the invoice.
                                                                                                                    ADDRESS LINE 1                             8. Customers are informed that no payments should be effected to the dealerships in any form prior to receiving a proper invoice, and in instances where payment was effected without a
                        PHYSICAL ADDRESS
                                                                                                                                                                    proper invoice MBSA reserves the right not to honour the transaction.
                                                                                         ADDRESS LINE 2                                      ADDRESS LINE 3    9. PremiumDrive contract will only be valid once the quotation has been converted into a maintenance certificate.
                                                                                                                                                               10. Mercedes-Benz South Africa (Pty) Ltd. shall be entitled to cede the rights and obligations to a 3rd party.
                                                                        SUBURB                                                           POSTAL CODE           11. Mercedes-Benz South Africa (Pty) Ltd. reserves the right, at its discretion, to set off its financial obligation in terms of this contract against an appropriate financial asset.

                                                                        PROVINCE                                                         COUNTRY
                                                                                                                                                              OWNER                                                                                                      DATE                          SIGNATURE
                                                                                     DEALER DETAILS                                                                                 FULL NAME OF OWNER

                        DEALER DETAILS                                                                                  BRANCH
                                                                                                                                                              REPRESENTATIVE                                                                                             DATE                          SIGNATURE
                        SALES PERSON                                                                                    TEL.(        )                                              FULL NAME OF AUTHORISED REPRESENTATIVE
 29                                                                                                                                                                                                                                                                                                                                                                               30



703267 MBSA Warranty Book V3.indd 29-30                                                                                                                                                                                                                                                                                                                                2012/12/13 1:41 PM
VEHICLE DETAILS

                                                                                                                                                              VEHICLE DESCRIPTION                                                                                                V.I.N. NUMBER

                                                                    Mercedes-Benz  South Africa                                                               ENGINE NUMBER                                                                                                      VMS NUMBER
                                                                                                                                                                                                                                                                                 DATE
                                                                                                           A Daimler   Company                                FIRST REGISTRATION/YEAR MODEL                                                                                      PURCHASED

                                                                                                                                                              REGISTRATION NUMBER                                                                                                CURRENT KM
                                                                                                                                                                                                                                                  PRODUCT DESCRIPTION

                                                                        PremiumDrive Second Owner                                                             Product Description
                                                                                                                                                                                                                                                                                                                                       Permission to Market?
                                                                                     OWNER DETAILS                                                                                                                                                                                                                                        (Please select)

                        DATE                                                                                                                                                                                                                                                                                                       YES
                                                                                                                                                                                                                                                          PremiumDrive
                        TITLE                                          INITIALS              FIRST NAME                                  LAST NAME                                                                                                                                                                                 NO
                        COMPANY/ORGANISATION NAME (IF APPLICABLE)
                                        ID           PASS                                                                                                                                                                                          TERMS & CONDITIONS
                        ID TYPE         COMP         ORG               ID NO/PASSPORT/COMPANY/ORGANISATION REG NO
                                                                                                                                                               1. I, by signature hereof, agree to the terms and conditions as contained in the Warranty and PremiumDrive Booklet, and if applicable, the optional PremiumDrive Plan selected by myself.
                        TELEPHONE NUMBER                               HOME                               WORK                           CELL                  2. I further acknowledge and agree that the Warranty, PremiumDrive and the optional PremiumDrive Plan are transferable to the subsequent owner of the Vehicle and that I will under no
                                                                                                                                                                   circumstance be entitled to any pro rata refund, except under circumstances in terms of paragraph 8.11.2.3. of Warranty & PremiumDrive Booklet. Such refunds can only be requested by the
                        CUSTOMER VAT REG. NUMBER                                                                                                                   transacting dealer who sold the optional Maintenance Plan initially.
                                                                                                                                                               3. I confirm that all the information supplied, whether by my own handwriting or not, is true and correct.
                                                                                                                    ADDRESS LINE 1
                        POSTAL ADDRESS                                                                                                                         4. The quote is only valid for 7 days from the date of issue and subject to the existence of a valid contract of sale. Upon acceptance of the quotation by the customer all the information shall be
                                                                                                                                                                   validated as per paragraph 5.
                                                                                         ADDRESS LINE 2                                      ADDRESS LINE 3
                                                                                                                                                               5. Confirmation of the quote and validation of data provided by the customer will then be performed, if any of the information provided is contrary to the terms of the optional PremiumDrive
                                                                                                                                                                   Plan selected the quote will be deemed to be invalid and no obligation will rest upon MBSA or the dealer who acts on behalf of Mercedes-Benz South Africa (Pty) Ltd. to convert the quote into
                                                                       SUBURB                                                            POSTAL CODE               a maintenance certificate.
                                                                                                                                                               6. And upon acceptance of the risk by MBSA, an invoice will be issued to the customer to effect payment as per quotation.
                                                                       PROVINCE                                                           COUNTRY              7. Payments are to be made directly to the transacting dealer who acts on behalf of Mercedes-Benz South Africa. MBSA reserves the right not to accept any liability if full payments are not
                                                                                                                                                                    effected by the customer, payments will only be accepted from the customer upon receipt of the invoice.
                                                                                                                    ADDRESS LINE 1
                        PHYSICAL ADDRESS                                                                                                                       8. Customers are informed that no payments should be effected to the dealerships in any form prior to receiving a proper invoice, and in instances where payment was effected without a
                                                                                                                                                                    proper invoice MBSA reserves the right not to honour the transaction.
                                                                                         ADDRESS LINE 2                                      ADDRESS LINE 3
                                                                                                                                                               9. PremiumDrive contract will only be valid once the quotation has been converted into a maintenance certificate.
                                                                                                                                                               10. Mercedes-Benz South Africa (Pty) Ltd. shall be entitled to cede the rights and obligations to a 3rd party.
                                                                        SUBURB                                                           POSTAL CODE           11. Mercedes-Benz South Africa (Pty) Ltd. reserves the right, at its discretion, to set off its financial obligation in terms of this contract against an appropriate financial asset.
                                                                        PROVINCE                                                         COUNTRY
                                                                                                                                                              OWNER                                                                                                      DATE                          SIGNATURE
                                                                                     DEALER DETAILS                                                                                 FULL NAME OF OWNER

                        DEALER DETAILS                                                                                  BRANCH
                                                                                                                                                              REPRESENTATIVE                                                                                             DATE                          SIGNATURE
                        SALES PERSON                                                                                    TEL.(        )                                              FULL NAME OF AUTHORISED REPRESENTATIVE
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703267 MBSA Warranty Book V3.indd 31-32                                                                                                                                                                                                                                                                                                                                2012/12/13 1:41 PM
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