Money-Services Businesses User Guide

Money-Services Businesses User Guide

1 Money-Services Businesses User Guide (Money services and ATM operators) Licence application January 2019

Money-Services Businesses User Guide

2 INTRODUCTION ___ 3
WHO SHOULD USE THIS GUIDE ___ 3
STEP 1: COMPLETE AND SUBMIT THE LICENCE APPLICATION FORM TO THE AMF ___ 5
WHERE TO FIND THE APPLICATION FORM ___ 5
WHERE TO SEND THE APPLICATION FORM ___ 5
NEXT STEPS ___ 5
STEP 2: REGISTER FOR AMF E-SERVICES ___ 6
STEP 3: DISCLOSE BUSINESS RELATIONSHIPS ___ 7
WHAT TO DISCLOSE ___ 10
HOW TO DISCLOSE A RELATIONSHIP ___ 11
DIRECTOR, PARTNER (ENTITY) OR PARTNER (PERSON ___ 11
OFFICER OF MONEY-SERVICES BUSINESS ___ 15
OWNS OR CONTROLS BUSINESS (ENTITY OR PERSON ___ 17
ESTABLISHMENT/BRANCH ___ 19
BRANCH MANAGER ___ 22
EMPLOYEE WITH MONEY-SERVICES FUNCTIONS ___ 23
EMPLOYEE WITH NO MONEY SERVICES FUNCTIONS ___ 25
FINANCIAL INSTITUTION ___ 26
LENDER (ENTITY OR PERSON ___ 28
OFFICER, DIRECTOR OR PARTNER OF A LENDER (ENTITY ___ 30
MANDATARY (ENTITY OR PERSON ___ 31
MANDATARY’S OFFICER (ENTITY ___ 32
BRANCH OF THE MANDATARY (ENTITY ___ 33
PERSON RESPONSIBLE FOR KEEPING ATM SUPPLIED WITH CASH (ENTITY OR PERSON ___ 35
AUTOMATED TELLER MACHINES ___ 36
VALIDATE AND SEND THE INFORMATION DISCLOSED BY THE ENTERPRISE ___ 39
SUBMIT THE ADD/CHANGE BUSINESS RELATIONSHIPS APPLICATION ___ 43
SENDING SUPPORTING DOCUMENTS ___ 45
STEP 4: PAY APPLICATION FEES ___ 46
PAYING THE FEES ___ 46
STEP 5: FOLLOW UP ON AND COMPLETE THE APPLICATION ___ 47
APPLICATION PROCESSING TIME ___ 47
FOLLOWING UP ON ON-LINE APPLICATIONS ___ 47
AFTER THE LICENCE IS ISSUED ___ 48
DEADLINES FOR NOTIFYING AMF OF CHANGES .

Money-Services Businesses User Guide

3 INTRODUCTION WHO SHOULD USE THIS GUIDE? Money-Services Businesses Act (CQLR, c. E-12.000001) Section 4. Licences of one or more of the following classes are issued by the Autorité des marchés financiers (the Authority): (1) currency exchange; (2) funds transfer; (3) the issue or redemption of traveller’s cheques, money orders or bank drafts; (4) cheque cashing; and (5) the operation of automated teller machines. [...] This Guide was prepared to assist money-services businesses (“MSBs”) which, following the adoption of the Money-Services Businesses Act (CQLR, c. E-12.000001) (the “Act”), are required to disclose information to the Autorité des marchés financiers (the “Authority” or the “AMF”) in order to obtain a licence to offer money services.

A business which applies for a licence in one of the above classes must follow a five-step process: ✓ Step 1: complete and submit the licence application to the AMF ✓ Step 2: register for the AMF’s on-line services ✓ Step 3: disclose the enterprise’s business relationships ✓ Step 4: pay the application fee ✓ Step 5: complete the application This Guide explains in detail the steps of the licence application process, focusing on AMF EServices. This Web-based application enables money-services businesses applying for a licence to disclose information about the persons and automated teller machines (ATMs) related to their businesses.

This Guide contains only portions of the Regulation under the Money-Services Businesses Act, the Regulation respecting fees and tariffs under the Money-Services Businesses Act and the Policy Statement to the Money-Services Businesses Act. Therefore, you should read these materials in more detail to familiarize yourself with all the legal and regulatory obligations of businesses under the Act. It is recommended that you read the Money-Services Businesses Act in its entirety. The term “money-services business” and the acronym “MSB” are used in this Guide to make the text easier to read, and cover all licence classes.

Money-Services Businesses User Guide
  • 4 If an instruction only applies to the following four classes, it will be shown in an orange box marked $$$.
  • currency exchange;
  • funds transfer;
  • issue or redemption of traveller’s cheques, money orders or bank drafts;
  • cheque cashing. Example: If an instruction only applies to operators of ATMs, it will be shown in a blue box marked ATM. Example: $$$ Only for: currency exchange, funds transfer, the issue or redemption of traveller’s cheques, money orders or bank drafts, and cheque cashing Only for: the operation of ATMs ATM
Money-Services Businesses User Guide

5 STEP 1: COMPLETE AND SUBMIT THE LICENCE APPLICATION FORM TO THE AMF WHERE TO FIND THE APPLICATION FORM The licence application form to operate a money-services business is available on the AMF website under “Other mandates of the AMF / Money-Services Businesses / Licence application / Money Services”.

You must answer all the questions on the form carefully and accurately. WHERE TO SEND THE APPLICATION FORM Once the form is completed, you must send it and all required documents to the AMF at the following address: Autorité des marchés financiers Direction des contrats publics et des entreprises de services monétaires Place de la Cité – Tour Cominar 2640, boul. Laurier, bureau 400 Québec (Québec) G1V 5C1 NEXT STEPS Within 4 weeks of receiving your application form, the AMF will contact you asking you to disclose your business relationships and describing the next step you need to follow to register for AMF E-Services.

If your form is incomplete, you will be sent a letter about the missing documents or information. Authorization to disclose your business relationships will be given to you once the AMF has received these documents or information. The licence application for ATM operators is available on the AMF website under “Other mandates of the AMF / Money-Services Businesses / Licence application / ATMs”. $$$ ATM

Money-Services Businesses User Guide

6 STEP 2: REGISTER FOR AMF E-SERVICES Any money-services business or ATM operator wishing to apply for a licence under the MoneyServices Businesses Act must use AMF E-Services.

This service allows you to send all the information required in the next step (Step 3 – Disclose business relationships) securely and quickly. As explained in the letter you will receive, the business must have a clicSÉQUR – Business user code and password to be able to use AMF E-Services. To obtain your clicSÉQUR – Business user code, call Revenu Québec at 1-866-423-3234.

If you already have a clicSÉQUR – Business user code, follow the steps provided in the Registering with clicSÉQUR and AMF E-Services section of the letter you receive about disclosing your business relationships. Once you have registered for E-Services, your respondent can access your client file. The respondent will have access to the detailed menu and will be able to disclose your business relationships. Sole proprietorships: Since sole proprietorships do not have access to AMF E-Services, they will be sent a letter with the appendices so that they can provide the AMF with all the information required to obtain a licence.

Money-Services Businesses User Guide
7 STEP 3: DISCLOSE BUSINESS RELATIONSHIPS The disclosure of business relationships is the process through which a business applying for a money-services business licence provides the AMF with:
  • the individuals and/or entities related to it;
  • its establishments;
  • the financial institutions with which it deals;
  • its lenders, mandataries and ATMs, where applicable. ACCESSING YOUR CLIENT FILE USING AMF E-SERVICES To access a client file using AMF E-Services, the respondent must: 1. Go to the AMF website (www.lautorite.qc.ca), click on the “Other mandates of the AMF” tab, then on E-Services.

We recommend that you contact the AMF staff member responsible for your file before beginning this step to avoid filling out forms unnecessarily and to simplify the disclosure process.

Money-Services Businesses User Guide

8 2. Click Log in (3rd option under Business) and enter your clicSÉQUR – Business user name and password. 3. Once clicSÉQUR’s authentication process has been completed, the AMF E-Services home page will appear. 4. From AMF E-Services, go to the “Client File” tab, then select “Manage business relationships”. 5. A new page will appear. The respondent can now disclose the business relationships.

Money-Services Businesses User Guide

9 On-line help: On-line help is identified by a question mark. This icon, which appears on each AMF E-Services page, allows you to obtain assistance by speaking with an Information Centre agent. Mandatory fields: Most fields are preceded by a red star (*) or a blue cross (+). - Fields preceded by a red star : you must fill out these fields in order to save the current page. If the page is closed without all the (*) fields having been filled out, all the information will be lost. - Fields preceded by a blue cross : these fields are required, but will not prevent you from saving the current page and returning to it later.

However, all of these fields must be filled out before you validate the relationships disclosed; otherwise, you will receive error messages and will not be able to submit your Add/change business relationships application to the AMF.

When the Manage business relationships function is accessed for the first time, only the name of the business’s respondent will appear on screen. The business must now disclose all its other business relationships. Automatic logout: If there has been no activity for an extended period of time, the system will automatically log you out and any unsaved information will be lost. To access AMF E-Services again, you will have to re-enter your user name and password.

Money-Services Businesses User Guide
  • 10 WHAT TO DISCLOSE An MSB must disclose the appropriate relationships and attach the required supporting documents for any natural person1 or legal person2 acting in one or more of the following capacities: Relationships to be disclosed Appendices to be provided
  • Director OR Partner (natural person)
  • Officer of the money-services business
  • Employee with money-services functions
  • Owns or controls the business (natural person)
  • Branch manager
  • Employee without money-services functions
  • Person responsible for keeping ATM supplied with cash (natural person) Appendix A
  • Partner (legal person)
  • Owns or controls the business (legal person) Appendix B
  • Mandatary (natural person) and/or
  • Mandatary (legal person) Appendix D-1 Appendix D-2
  • Officer of mandatary Appendix D-3
  • Lender (natural person) and/or
  • Lender (legal person), where applicable Appendix E-1 Appendix E-2
  • Officer, director or partner of a lender Appendix E-3
  • Establishment or branch
  • Financial institution
  • Automated teller machines
  • Person responsible for keeping ATM supplied with cash (legal person) 1 “Natural person” means an individual. 2 “Legal person” means an entity. $$$ ATM $$$ ATM
11 All types of business relationships which apply to the same person must be disclosed. Example: A director of the MSB is also its officer and provides customers with money services. Three types of business relationships must be disclosed for this person:
  • Director;
  • Officer of the money-services business;
  • Employee with money-services functions. His name will therefore appear three times in the list of relationships disclosed. HOW TO DISCLOSE A RELATIONSHIP DIRECTOR, PARTNER (ENTITY) OR PARTNER (PERSON) A not-for-profit legal person or cooperative must disclose all the directors of the business who are members of the executive committee (or the equivalent), i.e., those who have the following roles: President, Vice-President, Secretary and Treasurer.
  • A business corporation must disclose ALL its directors. A limited partnership or general partnership must disclose ALL its partners. The directors or partners disclosed to the AMF must correspond to those disclosed to the Registraire des entreprises du Québec (REQ) (Québec Enterprise Registrar). Disclose relationships 1. From the disclose relationships function, choose one of the following relationships, depending on the situation:
  • Director;
  • Partner (entity);
  • Partner (person). Most relationships can be disclosed in any order. However, we recommend that you disclose your relationships in the following order. If any of these relationships does not apply to the business, skip it and move on to the next one.
  • 12 2. Then click Add. 3. A new page will appear. 4. Click
  • If the name of the person/entity you want to disclose is already on the list that appears, click his or her name. The information about the person/entity will appear automatically on the page of the business relationship you are disclosing.
  • If you do not find the person/entity you’re looking for, close the window and type in the information about them: - for a person (individual): gender, last name, first name, date of birth, home address and references.

for an entity (business): name, NEQ (the Québec enterprise number given by the REQ), main address and references.

13 a) To enter an address in a business relationship, click b) Type in a postal code and click Search. c) Once the postal code that is entered has been analyzed, the site will propose a street name, municipality and province. If the street name is incorrect, you can view and select another street from the drop-down menu. d) Then enter the civic number in the “Civic No.” field and click “OK” when you have finished entering the address. How to enter an address in AMF E-Services

14 Addresses in the United States and other countries must be entered manually by clicking on the appropriate option button.

For U.S. zip codes, two formats are accepted: ones with five digits (ex.: 99999) and ones with nine digits separated by a hyphen (ex.: 99999-9999). Personal phone number: The number entered must follow the format 999 999-9999 (Canada or United States) or +99999999999 (international). 5. If the “Supporting documents” section shows that Appendix A has already been sent, skip to the following point.

If no supporting document is ticked for the person being disclosed, choose Appendix A for a director or partner (person) or Appendix B-2 for a partner (entity) and:
  • “Paper” if you would like to send it by fax (at 418-525-1990) or by regular mail;
  • “Electronic” if you if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The name of the file will appear under “Electronic”. If you choose the wrong file, click Delete. The name of the file will disappear. Click Attach again and choose the correct file saved on your computer.

Other document: No document needs to be provided in the “Other document” section. However, this section can be used to send additional documents if necessary (for example, if the ID is on a separate page from the appendix, it can be sent using the “Other document” section).

15 6. Once the on-line form is completed, click one of the following buttons. This button lets you save the detailed information you have entered. When you click this button, your information is saved and the “Disclose relationships” page appears. This button lets you save the detailed information you entered.

When you click this button, your information is saved and a new page appears. The fields are refreshed so you can disclose another relationship of the same type. OFFICER OF MONEY-SERVICES BUSINESS The MSB must disclose ALL of its officers. An MSB which is a business corporation, a not-for-profit organization, an association with legal personality or a cooperative must also disclose, as officers of the money-services business, all persons with one of the following roles: President, Vice-President, Secretary, Treasurer and principal officer (whether or not a Board member).

This button lets you return to the “Disclose relationships” page without saving the information you have entered. When this button is clicked, you are asked to confirm before returning to the “Disclose relationships” page. This button is not available if an application is being analyzed by the AMF.

16 Disclose relationships 1. From the disclose relationships function, select “Money-Services Business officer” then click “Add”. 2. A new page will appear. 3. If the person you want to add has already been disclosed in another relationship, click Select and choose the person’s name. In the case of a new person, type in the person’s information. 4. Under the “Supporting documents” section, if no supporting document is ticked for the disclosed person, choose Appendix A and:
  • “Paper” if you want to send it to us by fax (at 418-525-1990) or regular mail;
  • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Select the file saved on your computer. The name of the file will appear in E-Services. If you chose the wrong file, click Delete. The name of the file will disappear. Click Attach again and choose the correct file from your computer. 5. Once the file for the relationship is completed, click:
  • Save and return if you want to save your information and return to the “Disclose relationships” page; or
  • Save and new if you want to save your information and disclose another person with the same relationship.

You can click Cancel at any time and return to the “Disclose relationships” page without saving your information.

17 OWNS OR CONTROLS BUSINESS (ENTITY OR PERSON) The MSB must disclose all persons or entities who directly or indirectly own or control the business. For purposes of the Act, the person or entity who owns the money-services business means:
  • the owner of the securities of an MSB, whether they be shares, bonds or any other debt securities;
  • the holder of the real decision-making power over the securities of an MSB;
  • the person or entity who holds securities registered in the name of an intermediary acting in particular as a nominee, trustee or mandatary.
  • If an MSB is a public company, it must disclose the persons or entities holding 20% or more of its securities, since the AMF considers, for the purpose of the Act, that only these persons or entities have direct or indirect ownership of the MSB. For purposes of the Act, the person or entity who controls the money-services business means:
  • the person or entity who holds a sufficient number of the voting rights attached to all outstanding voting securities of an MSB to affect materially the control of the business: - If a person, acting alone or with other persons by virtue of an agreement, holds more than 20% of the voting rights, the person is deemed to hold a sufficient number of the voting rights to affect materially the control of the MSB. - Influence is material where it allows participation in decisions related to the orientations of the MSB.
  • the person or entity who owns the securities of the money-services business enabling the holder to elect in all cases a majority of the directors of the MSB;
  • the person or entity who holds effective control of the administration or activities of the MSB, whether this right or power is exercised via a management contract or otherwise. If the business is controlled by a trust, disclose its trustee(s) and settlor(s) as the persons who own the business.
  • 18 Disclose relationships 1. From the disclose relationships function, select
  • “Owns or controls business (entity)” if you want to disclose a business;
  • “Owns or controls business (person)” if you want to disclose an individual; Then, click Add. 2. A new page will appear. 3. If the person you want to add has already been disclosed in another relationship, click Select and choose the person’s name. In the case of a new person, type in the person’s information.
  • 4. In the “Description of ownership or control” box, provide details about the ownership or control (number of shares, percentage of votes, trustee or settlor, etc.). 5. In the “Supporting documents” section, if no supporting document is ticked for the disclosed person, choose Appendix A for an individual or Appendix B for an entity and:
  • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
  • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer.
19 6. Once the relationship file is completed, click:
  • Save and return if you want to save your information and return to the “Disclose relationships” page; or
  • Save and new if you want to save your information and disclose another person with the same relationship. You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. ESTABLISHMENT/BRANCH The MSB must provide the address and telephone number of ALL its establishments, whether money services are offered there or not.

Disclose relationships 1.

From the disclose relationships function, select Establishment / Branch, then click Add. 2. A new page will appear. 3. To disclose an establishment where the business does not offer any services relating to currency exchange, the issue or redemption of traveller’s cheques, money orders or bank drafts, cheque cashing or funds transfers OR to disclose an establishment where the business only offers services relating to the operation of ATMs:

Identify the establishment by filling in the following template: Est. + Street name + (name of MSB in parentheses). See the following example:
    21 4. To disclose an establishment where the business offers services relating to currency exchange, funds transfers, the issue or redemption of traveller’s cheques, money orders or bank drafts, and cheque cashing:
    • Identify the branch by filling in the following template: Branch + Street name + (name of MSB in parentheses). See the following example:
    • Tick “Money services are offered at this address”. 5. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another establishment or branch.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. You must name at least one branch manager for each branch disclosed. $$$

    22 BRANCH MANAGER For each branch of the MSB disclosed, all the branch officers who are responsible for the money services must be disclosed. The MSB must disclose at least one branch manager for each branch. Disclose relationships 1. From the link for “Establishment / Branch” relationship you disclosed, click Add. 2. Select “Branch manager”, then click Add. 3. A new page will appear.

    4. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name. In the case of a new person, type in the person’s information.

    5. In the “Supporting documents” section, if no supporting document is ticked for the disclosed person, choose Appendix A and:
    • Paper if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • Electronic if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in EServices. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file saved on your computer. $$$
    23 6. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship. You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. EMPLOYEE WITH MONEY-SERVICES FUNCTIONS The MSB must disclose ALL of its employees working in Québec whose functions are related to the money services offered.
    • The expression “employee whose functions are related to the money services offered” means, in particular, any person employed by the moneyservices business who:
    • gathers personal information on moneyservices customers;
    • identifies or verifies the identity of moneyservices customers;
    • has access to currencies, cheques, traveller’s cheques, money orders or bank drafts;
    • supervises the activities of the moneyservices business or of another employee whose functions are related to the money services offered;
    • has access to the safety deposit boxes or other storage facility of the moneyservices business;
    • has access to the accounts of the business held at the financial institutions with which the business deals;
    • deals with the lenders and co-contracting parties of the money-services business. Fait les contractants A money-services business applying for a licence only for the class relating to the operation of automated teller machines must provide only a list of employees whose functions are related to the operation of automated teller machines.
    • The expression “employee whose functions are related to the operation of automated teller machines” means, in particular, any person employed by the money-services business who:
    • as part of his functions, keeps the machine supplied with cash;
    • has access to the content and functions of an automated teller machine;
    • participates in accounting activities or administrative tasks;
    • helps prepare the records and registers prescribed by the Act and its Regulations. $$$ ATM
    24 Disclose relationships 1. From the link for the “Establishment / Branch” relationship you disclosed, click Add. 2. Select “Employee with money services functions”, then click Add. 3. A new page will appear. 4. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name. In the case of a new person, type in the person’s information. 5. In the “Supporting documents” section, if no supporting document is added for the disclosed person, choose Appendix A and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. 6. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information.

    25 EMPLOYEE WITH NO MONEY SERVICES FUNCTIONS An MSB who carries on business in a class other than the operation of an ATM must also disclose its employees working in Québec who do not have money services functions. Disclose relationships 1. From the disclose relationships function, select the relationship “Employee with no money services functions”, then click Add. 2. A new page will appear. 3. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name.

    In the case of a new person, type in the person’s information.

    4. In the “Description of functions” box, provide details about the employee’s functions. 5. In the “Supporting documents” section, if no supporting document is added for the disclosed person, choose Appendix A and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. 6. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. $$$

    26 FINANCIAL INSTITUTION The MSB must disclose all the financial institutions with which it deals. The financial institutions referred to are those that provide banking or financial services to the business. For example, the business must disclose the financial institutions with which it has a bank account or a loan. Disclose relationships 1. From the disclose relationships function, select “Financial institution”, then click Add. 2. A new page will appear.

    3. Select the financial institution from the drop-down menu.

    27 4. Enter the requested information in the field below. 5. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another financial institution. You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. In this field you can enter several account or loan numbers as well as several addresses if you deal with different branches of the same financial institution.
    28 LENDER (ENTITY OR PERSON) The MSB must disclose all the lenders with whom it entered into a contract for the loan of money or property who are not financial institutions. Disclose relationships 1. From the disclose relationships function, select the relationship:
    • “Lender (entity)” if you want to disclose a business;
    • “Lender (person)” if you want to disclose an individual; Then click Add. 2. A new page will appear. 3. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name. In the case of a new person, type in the person’s information.
    • 4. In the “Description of the nature of the loan” box, provide details about the loan (amount, conditions, repayment terms, etc.). 5. In the “Supporting documents” section, if no supporting document is added for the disclosed person, choose Appendix E-1 for a person or Appendix E-2 for an entity and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will show in Eservices. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer.
    29 6. Also, for each “Lender” business relationship, you must attach the documents evidencing the loan. In this regard, choose “Document No. 01” and/or “Document No. 02” under point 2. Document(s) evidencing loan in the “Supporting documents” section and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it out and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. 7. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information.

    30 OFFICER, DIRECTOR OR PARTNER OF A LENDER (ENTITY) For each lender (entity) of the MSB, all the officers, directors or partners of the lender must be disclosed. Disclose relationships 1. From the “Lender (entity)” relationship you disclosed, click Add. 2. Select “Officer / director / partner of a lender (legal person)”, then click Add 3. A new page will appear. 4. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name.

    In the case of a new person, type in the person’s information.

    5. In the “Supporting documents” section, choose “Appendix E-3” and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. 6. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information.

    31 MANDATARY (ENTITY OR PERSON) The money-services business is required to provide a list of all its mandataries. For purposes of the Act, a mandatary is a person who, by virtue of an agreement, conducts one or more money services on behalf of a money-services business. The mandatary acts for and on behalf of the money-services business for specific or general purposes. Disclose relationships 1. From the disclose relationships function, select the relationship:
    • “Mandatary (entity)” if you want to disclose a business;
    • “Mandatary (person)” if you want to disclose an individual; Then click Add.
    • 2. A new page will appear. 3. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name. In the case of a new person, type in the person’s information. 4. In the “Supporting documents” section, if no supporting document is added for the disclosed person, choose “Appendix D-1” for a natural person or the “Appendix D-2” for a legal person and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. $$$
    32 5. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship. You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. MANDATARY’S OFFICER (ENTITY) For each mandatary (entity) of the MSB, all the officers responsible for the money services of the mandatary must be disclosed.

    Disclose relationships 1.

    From the “Mandatary (entity)” relationship you disclosed, click Add. 2. Select “Mandatary’s officer”, then click Add. 3. A new page will appear. $$$

    33 4. If the person you want to add has already been disclosed in another relationship, click Select and choose his or her name. In the case of a new person, type in the person’s information. 5. In the “Supporting documents” section, if no supporting document is added for the disclosed person, choose “Appendix D-3” and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. 6. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. BRANCH OF THE MANDATARY (ENTITY) If a mandatary offers money services at an address which is different from the main address disclosed under the “Mandatary (entity)” relationship, the MSB must disclose the other addresses as mandatary branches of the mandatary. Disclose relationships 1. From the “Mandatary (entity)” relationship you disclosed, click Add. $$$

    34 2. Select “Branch of the mandatary (legal person)”, then click Add. 3. A new page will appear. 4. Identify the branch of the mandatary by filling in the following template: Branch of mand. + Street name + (name of MSB in parentheses). 5. Once the relationship file is finished, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another mandatary branch.

    You can click Cancel at any time to return to the “Disclose relationships” page without saving your information.

    35 PERSON RESPONSIBLE FOR KEEPING ATM SUPPLIED WITH CASH (ENTITY OR PERSON) For each ATM operated by the business, the MSB must disclose all persons responsible for keeping the machine supplied with cash. Disclose relationships 1. From the disclose relationships function, select the relationship:
    • “Entity responsible for keeping ATM supplied with cash” if you want to disclose a business;
    • “Person responsible for keeping ATM supplied with cash” if you want to disclose an individual; Then, click Add. 2. A new page will appear. 3. If the person you want to add has already been disclosed in another relationship, click Select and choose his/her/its name. In the case of a new person, type in the person’s information.
    • 4. In the “Supporting documents” section, if no supporting document is added for the disclosed person, choose “Appendix A” and:
    • “Paper” if you want to send it to us by fax (at 418-525-1990) or by regular mail;
    • “Electronic” if you have already completed it and saved it on your computer, then click Attach. Choose the file saved on your computer. The file name will appear in E-Services. If you chose the wrong file, click Delete. The file name will disappear. Click Attach again and choose the correct file from your computer. ATM
    36 5. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Disclose relationships” page; or
    • Save and new if you want to save your information and disclose another person with the same relationship. You can click Cancel at any time to return to the “Disclose relationships” page without saving your information. AUTOMATED TELLER MACHINES The MSB must disclose all ATMs it operates. Disclose relationships 1. From the AMF E-Services menu, go to the “Client File” tab, then select “Manage business relationships”.

    2. A new page will appear. Select the “Automated teller machines (ATMs)” tab. You do not have to provide any supporting document under the “Entity responsible for keeping ATM supplied with cash” link. ATM

    • 37 3. Click the Add button at the bottom of the page. 4. Type in the requested information.
    • Serial number, make and model and Maximum amount ATM can contain (ex.: LRL161312121212, TRITON RL1613, $20,000)
    • Fixed/Mobile: - Tick Fixed if the ATM is permanently installed at a location (convenience store, restaurant, etc.). - Tick Mobile if ATM is temporarily installed at a location and will eventually be moved (festival, tradefair, exhibition, etc.). If you tick the “Mobile” box, the “... specify date until when ATM will be at this location” field activates and must be filled out. To do so, click the field and give a date using the calendar.
    • Type of location: select the appropriate type of location for this ATM from the dropdown menu. If you select “Other”, the “Other type” field becomes available and must be filled out.
    • - Other type: enter a type of location for this ATM (ex.: University of Montréal).
    • Location details: enter the information about the location (ex.: installed at the south entrance to the University of Montréal near the cafeteria).
    • Address: - If the ATM is located in an establishment of your business and you have already disclosed that establishment in the Disclose relationships section, click Establishment already disclosed, then Select, and choose the appropriate value from the drop-down menu.

    If the ATM is located in an establishment that does not belong to your business, select “Other address” and click Obtain an address to disclose that location.

    • Leased commercial space: Is the ATM located in an establishment other than your business? - Answer “Yes” if the ATM is located in an establishment that does not belong to your business and indicate the name of the business or individual who owns the location along with their address and telephone number. - Answer “No” if the ATM is located in an establishment that belongs to your business and skip to the next section.
    • Disclosed person/entity responsible for keeping ATM supplied with cash: - Click the arrow to access the list of persons or entities already disclosed as being responsible for keeping the ATM supplied with cash and select the person to be added.
    • - Click Add. The name of the selected person will appear in the list of persons/entities responsible for keeping the ATM supplied with cash. Repeat the operation for every person responsible for keeping the ATM supplied with cash to be disclosed. 5. Once the relationship file is completed, click:
    • Save and return if you want to save your information and return to the “Automated teller machines” page; or
    • Save and new if you want to save your information and disclose another ATM. You can click Cancel at any time to return to the page “Automated teller machines” without saving your information.

    39 VALIDATE AND SEND THE INFORMATION DISCLOSED BY THE ENTERPRISE When the business has finished entering all its business relationships, it must validate the information entered to ensure that it is complete. 1. From the Manage business relationships application, click “Validate” at the bottom of the screen.

    40 2. Once the system has finished the validation: If your application contains errors or is missing relationships or information, you will receive an error message in red at the top of the screen. If the validation process returns error messages, the business must make the necessary corrections before submitting its Add/change business relationships application to the AMF.

    41 Once all the errors are corrected, refresh the validation until you see a message confirming that your relationships have been validated. You will not be able to submit your Application to add/change relationships to the AMF as long as the validation gives you an error message.

    42 3. If you did not receive an error message or when you have finished responding to all the error messages you received, click “Next step”.

    43 SUBMIT THE ADD/CHANGE BUSINESS RELATIONSHIPS APPLICATION Once you have clicked Next step, the “Add/change business relationships” page will appear.

    It contains the last four steps you must complete to send the information you have disclosed to the AMF for analysis. 1. Click the Next button in Step 1: “Identification and description of application or request”. 2. Click Next in Step 2: “Summary of business relationships and ATMs disclosed”.

    44 3. In Step 3: Transmission, tick the box “I declare that the information provided herein is accurate.” and click Submit. 4. Step 4: Confirmation of delivery confirms that the AMF has received your application. The system indicates your Client number and your application/request number. Please print the information and keep it since you will need it in all correspondence with the AMF. After the application has been sent, an acknowledgement of receipt will be sent to the “Secure message inbox” section of the AMF E-Services.

    The AMF considers the date of receipt of information regarding the addition, change or deletion of a business relationship to be the date on which the Add/change business relationships application is sent, not the date on which these changes were entered in the Manage business relationships function.

    If you do not submit the Add/change business relationships application, the AMF will not be notified of the changes (including any additions and deletions) you have made to the list of your business relationships and will not be able to review the changes.

    45 SENDING SUPPORTING DOCUMENTS If you have chosen to send the supporting documents in paper format, please include de digitization forms that were sent to you with the acknowledgement of receipt. The appendices are available on the AMF website under Money-Services Businesses > Licence application > Appendices – Money Services. The appendices are available on the AMF website under Money-Services Businesses > Licence application > Appendices – ATM. An appendix must be submitted for each relationship disclosed. The appendix must be filled out and signed by the individual or authorized signatory of the legal person who is disclosed for the relationship.

    If any question is left unanswered, the form will be returned to the business. Please send the documents to the following address: Autorité des marchés financiers Direction de la certification et de l’inscription Place de la Cité – Tour Cominar 2640, boul. Laurier, bureau 400 Québec (Québec) G1V 5C1 If, after analyzing the Add/change business relationships application, the AMF determines that certain information is inaccurate, incomplete or missing, it will contact the respondent so that he or she can make the necessary corrections. ATM $$$

    46 STEP 4: PAY APPLICATION FEES PAYING THE FEES After your Add/change business relationships application is processed, you will receive the following e-mail notifying you that the AMF has sent your E-Services invoice electronically. Message heading: You have mail from the AMF. Body of message: You have unread messages in your inbox. Please read them by signing in to your account via AMF E-Services at www.lautorite.qc.ca. This message is generated automatically. Please do not use the Reply function to contact us. Instead, sign in to your account at the above address, or contact the AMF Information Centre at 1-877-525-0337.

    To ensure these reminders are not classified as spam, be sure to write the sender’s address shown above in your approved senders list. To consult the invoice: a) Open an AMF E-Services session. b) From the E-Services menu, go to the “Client File” tab. c) Select “Statement of account”, then “View”. Your invoice will include a $124 charge for each security clearance report requested for each person or entity disclosed as well as a $221 fee for each ATM operated, if applicable. Payment is due upon receipt.

    You may pay your invoice by credit card on-line or by cheque made payable to the Autorité des marchés financiers sent to the following address: Autorité des marchés financiers Place de la Cité – Tour Cominar 2640, boul.

    Laurier, bureau 400 Québec (Québec) G1V 5C1 No licence will be issued until the fees have been paid. The fees are not refundable.

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