New Students' Guide Getting started on your UCL journey

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New Students’
                                    Getting started
                                    on your UCL
New Students’ Guide                      1

Congratulations on joining us at UCL!          This guide is aimed at any student                 SECTION 1                             SECTION 4
You are joining a diverse and curious          new to UCL, from first-year                   03   ARRIVING AT UCL                  27   SUPPORT SERVICES
student community where you will               undergraduate freshers all the
have the freedom and courage to                way to experienced researchers.                    How to find out more             28   Student Support and Wellbeing
challenge ideas, to think differently                                                        05   Pre-enrolment and enrolment      29
and to take on some of the biggest             You’ll see some sections aimed                                                           International Student Support
                                                                                             06   Settling in                      30
issues of our time with the potential          specifically at international students                                                   Faith support
to make real world impact. Welcome             – read these for more info                                                          30   Student Enquiries Centre
to your student community – we hope            if you’re from outside the UK.                                                      31
                                                                                                  SECTION 2                             askUCL
you are excited!
                                               We hope you find this guide useful,
                                                                                             07   ESSENTIALS                       31   Student Funding Adviser
Starting out at university can be a time       and we look forward to meeting you!           08                                         Students’ Union Advice Service
of big change. Alongside the New                                                                                                   33   Student Mediator
Students website, the Countdown                                                                   Fees, funding and finance
                                                                                             11                                         Report + Support
to UCL emails, the Welcome to UCL                   Follow UCL on social media                    Bank accounts
app and others, this guide is here to                                                        12   Healthcare
help you figure out what you need to                Instagram:
                                                                                             15   Visas and immigration                 SECTION 5
do before and after you arrive. It will             Facebook:
also introduce you to some of the
                                                                                             17   Transport and travel             34   OPPORTUNITIES
opportunities and activities on offer.                                                            ISD and IT on campus
                                                    #LoveUCL                                                                       35   Students’ Union UCL
                                                                                             20   Safety and security              36   UCL Careers
                                                                                                                                   37   Alumni Online Community
                                                    Follow UCL Student Support
                                                    and Wellbeing on social media                 SECTION 3                             UCL Innovation & Enterprise
                                                                                             21   ACADEMIC LIFE                         Go abroad
                                                    Instagram:                                          39   Learn a language
                                                    Facebook:           Starting your programme          39   Sustainable UCL
                                                    Twitter:             Academic support                 40   You shape UCL
                                                    #UCLcares                                     Library Services                 40   Global Citizenship Programme
                                                                                             25   Exams and assessment
                                                                                             26   Finishing your programme
                                                    Download the Welcome to UCL app
                                                    – search ‘Welcome to UCL’ in the
                                                    App Store or Google Play

This guide is accurate at time of publishing
(August 2019), but please be aware that             Visit the New Students website:
information is subject to change.         
2                          New Students’ Guide   3

    How to find out more
    Pre-enrolment and enrolment
    Settling in
4                                                                                                                                        New Students’ Guide                          5

How to find out more                                                                       Pre-enrolment and enrolment
                                                                                           The two steps to becoming
                                                                                           an official UCL student.

New Students website                          The Countdown is arranged into 12            Pre-enrolment                                 Enrolment
                                              different themes, from ‘London life’
This guide is just the beginning!                                                          This is an online process in which you        Once you’ve completed pre-enrolment,
                                              to ‘Settling in’. If you’re starting in
Make sure to check out the ‘New                                                            accept the conditions of your offer, verify   you’ll receive a confirmation email that
                                              September, then you’ll receive an email
Students’ pages of our UCL Students                                                        the information we hold about you and         contains details about your face-to-face
                                              recap for each of these themes in the
website for lots more information on                                                       pay your fees.                                enrolment appointment. All new students
                                              run-up to the beginning of term, but the
everything you need to do to prepare                                                                                                     need to complete this when they arrive.
                                              articles are available all year round.       International students also have the
for your arrival and what to expect
                                                                                           opportunity to sign up to the International   Please follow the instructions given and
when you get here.                            Countdown articles are mostly written
                                                                                           Student Orientation Programme during          attend at the time and location you’ve
                                              by students – undergraduates,
Web:                                                           pre-enrolment (see page 29).                  been allocated.
                                              postgraduates and researchers – so be
                                              sure to read through them for a first-hand   You’ll receive an email inviting you to       You’ll need to bring acceptable ID with
                                              account of life on campus.                   complete pre-enrolment usually a few          you (usually your passport). If you’re an
Checklists                                                                                 weeks before the start date of your           international student with a visa, you’ll
                                                                                           programme. Please note you’ll only            also need to bring confirmation of your
It can sometimes be tricky to stay on         students/countdown-ucl                       receive this once you’ve accepted and         right to study in the UK – this is usually
top of everything you need to do when                                                      met all the conditions of your offer.         your Biometric Residence Permit (BRP).
you start at university. We’ve tried to                                                                                                  See the New Students website for full
make things easier by putting together        Welcome to UCL app                           You’ll firstly create a password for your
                                                                                                                                         information on what to bring with you to
a number of checklists on our New             To help you organise your first few          UCL account. You’ll then be asked
                                                                                                                                         your enrolment appointment.
Students site, so you can cross things        weeks, which can be packed full with         to log in to Portico (the UCL student
off as you go.                                induction events and social activities,      information service) using that password      At enrolment, we’ll check your ID,
                                              we’ve created the Welcome to UCL app.        and your UCL user ID. Both of these           you’ll confirm you accept the terms
These are arranged into three different                                                    will stay with you throughout your time       and conditions of study, you’ll have a
categories: before you arrive, your first     This allows you to build your own            at UCL.                                       chance to pay your fees if you haven’t
few days, and your first few weeks.           schedule of welcome events, set                                                            done so already, and finally you’ll receive
Each checklist is then broken down            reminders, navigate your way around          Once you’ve logged in, follow the
                                                                                                                                         a Statement of Student Status (a letter
into essential activities, recommended        campus, connect with others, find out        on-screen instructions to complete
                                                                                                                                         confirming you’re now a UCL student) as
activities, and some optional extras.         more about services and opportunities,       pre-enrolment. If you have any
                                                                                                                                         well as your student ID card, which you’ll
There are even checklists for any             and keep on top of everything going          questions, contact details are provided
                                                                                                                                         need to keep with you whenever you’re
students arriving late.                       on with notifications.                       on each page.
                                                                                                                                         on campus.
Web:              There are two separate guides within         Web:
students/checklists                           the app, for those starting in September     students/pre-enrolment
                                              and those starting in January.
                                              Available on iOS and Android – search
Countdown to UCL blog
                                              ‘Welcome to UCL’ on the App Store or
As well as the checklists,                    Google Play.
announcements and information on the
enrolment process, our ‘New Students’
website hosts the Countdown to UCL,
a comprehensive blog to help you get an
idea of what it’s like to be a UCL student.
6                                                                                                                     New Students’ Guide   7

Settling in
Starting out at university can be tough, whether
you’re brand new to studying or an experienced
student, but there’s lots of help available.
                                                                                              SECTION 2
Feeling homesick?                              International students
London is a large city and can sometimes
feel a bit chaotic, but remember that with
                                               – Culture shock
                                               If this is your first time living in the UK,
a little time and effort you’re sure to feel   you may find yourself experiencing
settled in and part of the capital’s vibrant   culture shock. Adapting to a new               Accommodation
and diverse community.                         environment can be a challenging
If you find yourself feeling homesick, try     learning process. This is completely           Fees, funding and finance
                                               normal and can happen even if you’ve
your best to get involved. There are lots
of ways to do this, from joining a club or     carried out extensive preparation before       Bank accounts
                                               your arrival or if you have travelled a lot
society in the Students’ Union to getting
                                               previously.                                    Healthcare
out and exploring your neighbourhood
with friends – UCL is surrounded               Make sure you keep in touch with friends       Visas and immigration
by green spaces that are perfect for           and family back home, surround yourself
relaxing.                                      with familiar objects and explore the          Transport and travel
                                               opportunities living in a new country
It’s important to speak to others about
                                               offers you. The International Student          ISD and IT on campus
your feelings – you’ll probably find that
lots of those around you are feeling the       Support team in Student Support and
                                               Wellbeing can help you acclimatise and
                                                                                              Safety and security
same way! It takes time to build up a
network of friends and colleagues, so          settle in, so get in touch with them via
be patient and keep going!                     askUCL (see page 31) and they’ll do their
                                               best to help.
If you find after a few weeks that the
feelings haven’t eased, come speak             Web:
to a Student Support and Wellbeing             international-students
Adviser (see page 28). They can help you
manage your feelings and find solutions.
8                                                                                                                                           New Students’ Guide   9

One of the first things you’ll need to do as
a new student is secure accommodation.

UCL-managed and intercollegiate                You can speak to your SRA about any           Council tax
accommodation                                  mental health or wellbeing concerns
                                                                                             Full-time students don’t have to pay
                                               (for you or a fellow student), maintenance
There’s a variety of accommodation                                                           council tax (a tax that goes to your local
                                               issues, or anything affecting your ability
available to UCL students, including                                                         council for services such as transport
                                               to live and study peacefully in your hall.
halls of residence and student houses.                                                       and police) if they’re living in a property
Some is managed by UCL itself, some by         Web:             only with other students. If you’re living
the University of London (of which UCL         accommodation/wardens                         with non-students, you may be eligible
forms a part) or partner providers.                                                          for a discount.
UCL guarantees accommodation for                                                             Please note that council tax exemption
                                               Help finding private                          runs from the start date to the end date
full-time, first-year undergraduate
students who are studying at UCL for
                                               accommodation                                 of your programme – you may still need
the first time, as well as international       If you’re not able to get accommodation       to pay council tax for any periods before
first-year postgraduates who are single        in a hall of residence, don’t worry –         or after this, for example if you arrive
and meet the eligibility criteria.             there’s plenty of support available to        early.
                                               help you find somewhere suitable in the       In most cases, you’ll need to apply for
The deadline for applying is in May for
                                               private sector.                               an exemption online and will need to
undergraduate students and in June
for postgraduate students.                     University of London Housing Services         provide evidence that you’re a student
                                               offers a variety of services to help, from    (the Statement of Student Status letter).
                                               housing databases to contract checking.       If you’re living in a UCL hall of residence,
                                               Be wary of housing scams – these aren’t       you’re automatically exempt, so don’t
Wardens and Student                            common, but affect a few students each        need to take any action.
Residence Advisers (SRAs)                      year. If something seems too good to be       Web:
                                               true, it usually is! Make sure never to pay   accommodation/student-council-tax
Every UCL hall of residence has an             any money for a property you haven’t yet
in-house team of Student Residence             seen, and if in doubt contact the Housing
Advisers (SRAs), who are current               Services team.
postgraduate students, supported by                                                          TV licensing
a Warden, who is a UCL staff member.           Web:
                                                                                             It’s a legal requirement to have a valid
The team are there to help you get the                                                       TV licence if you watch or record TV
most out of life in halls and ensure your                                                    programmes live on TVs, computers,
safety. They’re available when your hall                                                     mobile phones or any other devices,
office is closed and can be contacted                                                        or if you watch shows on catch-up using
through the duty mobile number                                                               BBC iPlayer.
(see the website).                                                                           Web:
10                                                                                                                                        New Students’ Guide                           11

Fees, funding and finance                                                                  Bank accounts
There are a variety of options to fund your studies and                                    Whether you’re a home or international student, having a student
a range of support available if you find yourself struggling.                              bank account can help you manage your finances.

Funding                                        Student discounts                           Features                                       Digital banks can sometimes offer perks
                                                                                                                                          unavailable through high street banks,
Many students with Home or EU status           London can be an expensive city,            Compared to standard current accounts,
                                                                                                                                          such as locking and unlocking your card
are eligible for loans from Student            but there are a number of ways to save.     student bank accounts may offer
                                                                                                                                          if you lose it, or free transactions abroad.
Finance to help them fund their studies.                                                   additional features such as interest-free
                                               There are a wide range of student                                                          It can also sometimes be faster to open
More information about the funding                                                         overdrafts, cash incentives or freebies
                                               discounts available, often by simply                                                       an account with a digital bank.
available from Student Finance can be                                                      like railcards.
                                               showing your UCL student ID card at
found on the UK government website.
                                               retailers, restaurants or elsewhere         All accounts will give you a debit card as
Web:                – it never hurts to ask if a discount       standard and you’ll be able to manage          Opening an account
                                               is available!                               your money online, over the phone and
                                                                                                                                          You’ll need to provide documentation
                                                                                           usually through an app.
                                               Some students may want to purchase                                                         to confirm that you’re a student. It may
Funding for study should ideally be
                                               a TOTUM card from the National Union                                                       be enough to provide your Statement
secured before your course starts.
                                               of Students (NUS). This is available                                                       of Student Status (the letter from
For more information on how to fund                                                        Choosing a bank
                                               for a small fee in 1-year, 2-year and                                                      enrolment) but you should check with the
your course and the financial support
                                               3-year versions, and grants additional      Many student bank accounts will seem           bank to make sure – some banks need
available from UCL, visit the UCL
                                               discounts. The card comes with a 1-year     similar, but it pays to do a little research   documents in a particular format.
                                               free ISIC (International Student Identity   online to find the option best for you.
Web:                                                                                                     You’ll also need to provide ID, typically
                                               Card) for further money off overseas.
funding                                                                                    In addition to the features mentioned          your passport.
                                                                                           above, you might want to consider which
                                                                                                                                          Depending on the bank you choose,
                                                                                           banks have branches near where you
                                                                                                                                          it may take several weeks before your
                                                                                           live. Most major banks have branches
Paying fees as a self-funded                                                                                                              account is open and you’re able to use
                                                                                           near the UCL campus, usually on
student                                                                                    Tottenham Court Road.
                                                                                                                                          your card.
There are a number of ways to pay your
fees if you are self-funded. The easiest
option is to use the UCL online payment
                                                                                                                                          International students
                                                                                           Digital banks
system, which requires your UCL student                                                                                                   – Further things to consider
                                                                                           In recent years, more and more students
ID. You can alternatively pay by cheque                                                                                                   It generally pays to open a UK account
                                                                                           have been moving to digital banks. These
or banker’s draft.                                                                                                                        if you’re an international student. If you
                                                                                           allow you to manage your money through
Note that there are deadlines for paying                                                                                                  don’t, you’ll likely find you build up high
                                                                                           an app, online and over the phone,
your fees (in instalments) depending on                                                                                                   charges in foreign transaction fees, and
                                                                                           but they’re digital only and don’t have
when you start your programme in the                                                                                                      it may be more difficult to do things like
                                                                                           branches. They usually offer one type of
academic year.                                                                                                                            take out a phone contract or join a gym.
                                                                                           account for everyone, and won’t have a
Web:                                                      ‘student-specific’ option.                     If you’re studying in the UK for less than
your-fees                                                                                                                                 6 months, you might not be able to open
                                                                                                                                          an account with certain banks. Instead,
                                                                                                                                          it may be easier to use a pre-paid cash
                                                                                                                                          card throughout your time at UCL.
12                                                                                                                                      New Students’ Guide                        13

                                          It’s vitally important to make
                                          sure you can access healthcare
                                          during your studies.

When opening an account, you’ll usually   About the NHS                                  Other GPs                                      If you are studying in the UK for less than
need to show your visa (BRP card if you                                                                                                 6 months, you will not be able to register
                                          Even if you’re from the UK, the NHS can        If you live elsewhere in London or
have one) as well as your passport.                                                                                                     with a doctor but will still be able to visit
                                          sometimes be confusing! Our national           outside the city and can’t register with
                                                                                                                                        one as a temporary patient if required.
To avoid any delays, make sure your       health service is free to use and receives     Ridgmount Practice, you can find your
                                                                                                                                        You may, however, need to pay for these
home address and your term-time (UK)      funding from taxation, and most NHS            closest GP surgery on the NHS website.
                                                                                                                                        services. You are therefore encouraged
address are both up to date on Portico,   services are free at the point of delivery.    You should contact a practice close to
                                                                                                                                        to have private medical insurance.
so that they appear correctly on your                                                    where you live to find out how to register
                                          You should always go to your doctor –
Statement of Student Status and any                                                      there.                                         Web:
                                          your GP (General Practitioner) – first for
other letters.                                                                                                                          accessing-healthcare-uk
                                          any physical or mental health concerns.        All UK students from outside the greater
Web:              They can refer you to specialist care          London area are advised to register with
international-students/international-     (usually in a hospital clinic) if needed.      a GP in London, as this is where you’ll
support/money-and-finances                One of the first things all new students       be spending most of the year. If you go
                                          should do is register with a local GP          home during the holidays, you can still        Vaccinations
                                          surgery.                                       be seen by your local GP as a temporary
                                                                                                                                        Students are more at risk of certain
International students                                                                   patient if needed.
                                          Web:                                                         illnesses than the general population,
– Funding your arrival                    doctor                                         Web:                 so it is important to have the appropriate
Because you may not have your card                                                                                                      vaccinations and remain vigilant for
immediately, it’s important to bring                                                                                                    symptoms.
sufficient funds to cover your first      Ridgmount Practice                             International students                         All students under 25 should be
month in the UK. However, bringing                                                       – Eligibility
                                          UCL’s partner GP surgery, Ridgmount                                                           immunised against meningitis (the ACWY
this as cash is risky – choose other
                                          Practice is located just a few streets from    Eligibility to access healthcare and           vaccination). It is advisable to get the
options such as pre-paid cash cards
                                          our main campus. Many students living          register with a GP will depend on a            vaccination several weeks before arriving
or traveller’s cheques.
                                          in north and central London will fall within   number of factors, such as the length          at UCL.
You may also want to explore some         its catchment area and will be able to         of your programme of study and whether         The MMR vaccination protects against
of the digital banking options, which     register.                                      or not you are studying on a visa.             measles, mumps and rubella. There
sometimes allow you to open your
                                          Registration involves a simple online form     If you require a Tier 4 visa to study in the   have been more cases of these diseases
account prior to your arrival in the
                                          followed by an in-person appointment at        UK, you will have paid the Immigration         in recent years, so new students are
UK (see page 11).
                                          the surgery. If you’re eligible to register,   Health Surcharge (IHS), allowing you to        strongly advised to make sure they’ve
Remember that you can pay your            we strongly recommend that you do so           use NHS services in full.                      had this vaccination.
UCL fees online, so you shouldn’t         as soon as possible after your arrival on
                                                                                         Whilst the UK remains part of the EU,          If for any reason you’re unable to have
need to bring this amount with you.       campus.
                                                                                         the European Health Insurance Card             these vaccinations before arriving at
                                          In addition to GPs, Ridgmount has a            (EHIC) allows EU students to access            UCL, you should be able to get them at
                                          team of nurses on site, who can provide        healthcare for free. However, EU students      your GP surgery. Please do this as soon
                                          services like travel vaccinations.             are encouraged to apply for pre-settled        as possible after registering.
                                          You can make an appointment to see a           status once they start at UCL, as this
                                          doctor or nurse easily over the phone or       will protect this right once the UK
                                          online.                                        has left the EU.

14                                                                                                                                     New Students’ Guide                        15

                                                                                            International students
                                                                                            - Visas and immigration
                                                                                            UCL is home to a diverse community of students,
                                                                                            many of whom are from overseas and studying on a visa.

Dental care                                   Sexual health care                            Support and advice                         Full guidance is available on the UCL
                                                                                                                                       website, and the Student Immigration
There are two types of dental care in         There are numerous sexual health              Applying for a visa (typically a Tier 4
                                                                                                                                       Compliance team are able to answer
the UK – NHS and private. Many dental         centres in London, including the              student visa or a Short-term study visa)
                                                                                                                                       any queries if you’re ever in doubt.
surgeries will offer both, but you may find   Mortimer Market Centre close to               can be complicated. Full guidance
there is a long waiting list to register as   UCL’s campus. Call to make an                 can be found on the UK government’s        Web:
an NHS patient.                               appointment – some clinics will also          website and we also provide guidance on    immigration-and-visas/tier-4-visas/tier-
                                              offer walk-in services.                       the UCL website.                           4-responsibilities
You’ll almost always have to pay for both
types, but private dental treatment can       Sexual health services are free, including    If you have questions about applying
be significantly more expensive. Certain      any testing, treatment, medication and all    for a visa, you can get help for the
groups, such as those under 19 and            contraception (you can also usually get       Student Immigration Advice team
                                                                                                                                       Police registration
pregnant women, can get free dental           free contraception from your GP).             through the website below.                 Some students studying on a visa will
treatment.                                                                                                                             need to register with the police when
                                                                                            For those students already living in the
                                                                                                                                       they arrive in the UK. This requirement
Charges for dental treatment can be                                                         UK who want to extend their visa to
complicated, so always ask how much           Pharmacies                                    study at UCL, the Student Immigration
                                                                                                                                       is typically shown on your entry
                                                                                                                                       clearance sticker in your passport or on
you’ll need to pay.                           Pharmacists are experts in medicine and       Advice team run a Tier 4 student visa
                                                                                                                                       correspondence from the Home Office.
                                              can often help with minor concerns such       document checking service to help
                                                                                                                                       Check the information on the website
                                              as coughs, colds and sore throats.            facilitate this process.
                                                                                                                                       below carefully, as not all students on
Eye care                                      If you think something might not be           Web:          a visa will need to register.
Most people will need to pay for eye          serious enough for a GP appointment,          Web:               Web:
tests and any contact lenses or glasses.      visit a pharmacist for advice on self-care.   immigration-and-visas                      registration
Again, there are some exemptions, such
as those diagnosed with diabetes or
glaucoma.                                     Contact the NHS                               Tier 4 student visa responsibilities
Opticians will sometimes offer vouchers       Calling 111 (the NHS non-emergency
                                                                                            Those studying in the UK on a visa
for discounted or even free eye tests,        number) can help you if you have a
                                                                                            need to ensure they adhere to the
so always shop around.                        medical problem and need advice on
                                                                                            responsibilities specified by the Home
                                              what to do. You’ll speak with a highly
                                                                                            Office. This can include things like not
                                              trained adviser about your symptoms
                                                                                            working in excess of a certain number
Prescriptions                                 and they’ll provide medical advice and
                                                                                            of hours per week and ensuring regular
                                              direct you to the most appropriate care.
The NHS charges for prescriptions – the                                                     attendance at lectures and seminars.
amount increases every so often, but          In a medical emergency, you should call
is currently around £9. Again, there are      999 and provide the operator with details
some exceptions, including those with         of your situation.
certain long-term medical conditions, but
in most cases students will need to pay.
16                                                                                                                                        New Students’ Guide                        17

                                                                                            Transport and travel
                                                                                            London is a large city but is very well connected
                                                                                            and has many different transport options.

Biometric Residence Permits                    EU/EEA/Swiss students                        Transport for London (TfL)                    There are different fares for many
(BRPs)                                         and Brexit                                                                                 services depending on the time of day,
                                                                                            TfL manages much of London’s
                                                                                                                                          with ‘off-peak’ and ‘peak’ pricing
In most cases, when your Tier 4 student        We are aware that there is a lot of          transport infrastructure, including the
                                                                                                                                          – the peak times are Monday to Friday
visa application is approved overseas,         uncertainty around Brexit for all students   Underground (also known as the Tube),
                                                                                                                                          (not public holidays), 6.30am to 9.30am
you’ll receive a 30-day travel visa sticker    but in particular students from the EU,      the Overground, our bus network, trams
                                                                                                                                          and 4pm to 7pm.
in your passport to allow you entry into       EEA and Switzerland. In order to ensure      and river boats. For pricing, TfL divides
the UK. Once you’ve arrived, you’ll need       that your immigration status and access      London into zones, from zone 1 in the         Buses are charged at a fixed rate of
to collect your Biometric Residence            to healthcare are protected when the         centre out to zone 9.                         £1.50 for any journey. The ‘Hopper fare’
Permit (BRP) card, which is your full visa.    UK leaves the EU, you’re strongly                                                          allows you to transfer to other buses an
                                               encouraged to apply for pre-settled or                                                     unlimited number of times within one
Many students collect their BRP from                                                                                                      hour without being charged more.
                                               settled status through the EU Settlement
UCL after selecting this option in their
                                               Scheme as soon as possible.
application. If you’ve chosen to do this,                                                   Paying for transport
you’ll be contacted by the Student             The Student Immigration Advice
                                                                                            Many people pay for transport using the       Cycling
Immigration Compliance team with               team has a lot of information about
                                                                                            Oyster card, which can be topped up
full instructions once we’ve received          the application process, answers to                                                        London has a network of hire bikes
                                                                                            with credit for pay-as-you-go journeys
the card.                                      frequently asked questions and links                                                       (Santander Cycles) as well as new app-
                                                                                            or loaded with a Travelcard, which gives
                                               to other resources on their pages.                                                         based hire bike services, which can be a
Unless there are exceptional                                                                you an unlimited number of journeys
                                                                                                                                          handy way to get around. UCL also has
circumstances, you’ll need to collect          Web:                 within particular zones for a particular
                                                                                                                                          free bike maintenance and bike sales
your BRP before you can enrol.                 immigration-and-visas/eu-settlement-         time period, e.g. one week, one month.
                                                                                                                                          throughout the year and Camden Council
                                               scheme                                       You can top up your Oyster credit or buy
Take care not to lose your BRP,                                                                                                           offers free cycle safety training.
                                                                                            a Travelcard in stations and online.
especially if you’re travelling, as this can
                                                                                                                                          If you plan to cycle, there are a network
make it more difficult to re-enter the UK.                                                  It pays to do some research into different
                                                                                                                                          of designated cycle routes across the
If your BRP is lost or stolen, follow the                                                   fare options and think about how much
                                                                                                                                          city, but take extra care and ensure you
instructions on the website below.                                                          you are likely to use public transport. For
                                                                                                                                          are cycling safely – be sure to always
                                                                                            example, if you live close to campus and
Web:                                                                                                              wear a helmet and high-visibility clothing.
                                                                                            will mostly walk, it probably won’t make
                                                                                            financial sense to buy a Travelcard.          Web:
residence-permits                                                                           You can use a Contactless debit or
                                                                                            credit card in exactly the same way as
                                                                                            Oyster pay-as-you-go, for exactly the
                                                                                            same price.
                                                                                            If you’re using pay-as-you-go on Oyster
                                                                                            or Contactless, there is a daily and a
                                                                                            weekly cap, meaning you won’t pay more
                                                                                            than a certain amount per day or per
                                                                                            week, no matter how much you travel.
18                                                                                                                                    New Students’ Guide                      19

                                                                                          ISD and IT on campus
                                                                                          UCL’s Information Services Division (ISD) provides a
                                                                                          wide array of IT services for students.

Taxis and minicabs                             International students                     MyAccount                                   Digital learning
You’ll see London’s famous black               – Schengen visas                           Many systems at UCL require your            ISD provides support for a number of
cabs throughout the city, which can            If you’re not from the EU, the EEA or      password, and you’ll need to update         learning tools and services including
be convenient but often costly – you           Switzerland and would like to travel in    this periodically. With MyAccount, this     Moodle, UCL’s online learning space.
just need to hail the cab on the street.       Europe, you may need to apply for a        is made easy – just register your phone     Find out more about the digital skills
You can also book a taxi (a minicab) in        Schengen visa. You’ll need to collect a    number and you’ll be able to reset          you might need and the tools and
advance by calling one of London’s             letter from the Student Enquiries Centre   your password anywhere, anytime.            services you might encounter by
many services – never get into an              for your application.                      You’ll need to do this as part of           exploring our short course on Moodle,
unlicensed taxi.                                                                          pre-enrolment (see page 5).                 ‘Digital Learning at UCL’.
London also has a number of app-based          immigration-and-visas/other-visas/         Web:                    There are also many digital skills courses
ridesharing services, which can be a           schengen-visa                                                                          on offer, teaching you how to use a wide
cheaper alternative to get around town.                                                                                               range of software.
                                                                                          Wi-Fi on campus                             Web:
                                                                                          All students can access a Wi-Fi network
Travelling around the UK                                                                  at UCL: eduroam. This is also available
It’s easy to go between London and                                                        in halls of residence and buildings at      UCL Go! app
other towns and cities in the UK                                                          numerous other universities. To connect,
                                                                                                                                      Get useful information on the move.
by train and coach.                                                                       you’ll need to enter your UCL user ID
                                                                                                                                      View campus maps and your timetable,
                                                                                          ( and password.
If you’re likely to take trains on a regular                                                                                          or find available study places or free
basis, the 16-25 Railcard and the 26-30                                                                                               PCs in one of the computer workrooms.
Railcard can be a good investment – for                                                                                               Download via your app store.
a small one-off payment, these can give                                                   Printing
you 1/3 off rail fares. You can even link                                                 There are printers located in all library
these cards to your Oyster for extra                                                      sites and elsewhere at UCL, most of
discounts on pay-as-you-go fares                                                          which will also allow you to copy and
on the Underground or Docklands Light
                                                                                                                                      IT support
                                                                                          scan. You can access the printers using
Railway (DLR).                                                                            your student ID card. Once you’ve used      Support is available at IT Service Desks
                                                                                          up your free credit allowance, you can      located in the Main Library, Science
                                                                                          easily top up your credit online.           Library, Institute of Education Libraries
Travelling in Europe                                                                                                                  and the Student Centre. You can see
                                                                                                                                      them for any issues with Wi-Fi, email,
London is one of the best connected                                                       copy-scan-services
                                                                                                                                      printing, software and UCL’s IT systems.
cities in the world, and it’s easy and often
                                                                                                                                      Support is also available online, by email
cheap to travel to Europe by plane, train
                                                                                                                                      and over the phone.
(Eurostar) or ferry from nearby ports.
20                                                                                                                   New Students’ Guide   21

Safety and security
London is a safe city, but there are a few easy things we
can all do to help reduce our chances of becoming a
victim of crime.
                                                                                              SECTION 3
ID cards
All students should carry their ID cards
with them at all times. You’ll need this to
                                               • Register your belongings on
                                                 Immobilise (
                                                                                              ACADEMIC LIFE
enter most buildings and to use lots of          – if police retrieve lost or stolen items,
UCL services.                                    they can then be returned to you.
                                               • Beware online scams and never
                                                                                              Starting your programme
If you lose your ID card, visit the Security
Systems team in the Andrew Huxley
                                                 give out your bank details or send           Academic support
                                                 someone money if you’re unsure.
Building on campus for a replacement.
                                                 If something seems too good to be            Library Services
                                                 true, it probably is.
                                                                                              Exams and assessment
Lost property
All lost property found on campus              Contacting the Security team
                                                                                              Finishing your programme
(except in the Cruciform Building or the
                                               UCL has 24/7 security cover. If you see
Bloomsbury Theatre and Fitness Centre)
                                               anything that causes you concern, speak
is taken to the Security office in Foster
                                               to any member of Security staff.
Court. Email the team to report an item
as lost.                                       The Crime Prevention and Personal
                                               Safety Officer is a member of the
                                               Security team focussed on helping
                                               students avoid crime and supporting
                                               any students affected by it. Call the
                                               non-emergency number below to
Safety tips                                    arrange an informal meeting.
• Take care of your belongings,
                                               • Emergencies on campus
  especially in study spaces
                                                 (from a UCL phone): 222
  – do not leave valuables like
  laptops unattended.                          • Emergencies on campus
                                                 (from a mobile phone):
• Beware of tailgating (people following
                                                 +44 (0)20 7679 2222
  directly behind you to gain access
  to buildings), especially in halls of        • UCL Security non-emergency
  residence.                                     number: +44 (0)20 7679 2108
• Be vigilant when using your phone
  in public spaces – phones are among
  the most commonly stolen items.
• Do not travel at night in empty
  carriages on the London Underground
  or trains. If you’re on a night out,
  always try to plan how you’re going
  to get home.
22                                                                                                                                  New Students’ Guide                        23

Starting your programme                                                                  Academic support
Starting out on your academic journey at UCL                                             Whatever your programme, there’s a wide array of
needn’t be complicated.                                                                  support available.

Portico                                     In some cases, students will need to         Personal Tutors                            Academic writing support
                                            select particular modules to satisfy the
UCL’s online student information system,                                                 All taught students, both undergraduate    Depending on your department, you
                                            requirements of their programme – there
Portico allows you to see your student                                                   and postgraduate, will be assigned a       may have access to additional academic
                                            may be other things to consider too, like
record and is used for a number of                                                       Personal Tutor. This is a member of        writing support through either the Writing
                                            credit value and any pre-requisites.
administrative tasks.                                                                    academic staff from your department,       Lab or the Academic Writing Centre in
                                            There will be a deadline for module          who should be your first port of call      the Institute of Education (IOE).
You should try to update your details
                                            selection and it’s really important that     for any academic issues affecting
on Portico on a regular basis, especially                                                                                           Web:
                                            you choose your modules on time – this       your studies.
contact information for both yourself and                                                                                           Web:
                                            is essential to ensure you’re entered for
your next of kin.                                                                        Personal Tutors can support you            and-centres/centres/academic-writing-
                                            the right exams.
                                                                                         with things like module selection,         centre
                                            If you’re unsure about any of this, or       work-life balance, academic progression,
                                            would like to discuss the best modules       professional development and even
                                            for you, speak to staff in your department   pastoral or wellbeing issues.              International students
Academic Manual and handbooks               such as your Personal Tutor.
                                                                                         Web:               – English language support
All study, teaching and research at UCL     Web:         academic-support/personal-tutors           If English isn’t your first language,
is governed by a variety of regulations,    status/module-registration
policies and procedures, which are                                                                                                  there are a lot of resources and support
covered in the Academic Manual.                                                                                                     services at UCL to help you improve
                                                                                         Supervisors                                your written and spoken English.
It’s certainly not expected that you        Transition Mentors
                                                                                         If you’re a research student, your         Web:
read this in any detail, as it’s a very     Every first-year is given a Transition       supervisory team will fulfil much the      international-students/international-
long document, but you may find it a        Mentor, an older student from your           same function as Personal Tutors           support/academic-life-uk
helpful reference if you have a query or    degree programme. They can advise on         – they should be the first people you
complaint about your programme.             academic topics, support services and        speak to for any issues, academic
Many departments provide their students     administrative questions; and help you       or otherwise, affecting your ability to
with a handbook, which summarises           socialise in your department.                complete your work.
important information about your            It’s really important that you attend the
programme and life in your department.      ‘Meet your mentor’ session in your first
Unlike the Academic Manual, students        week. You’ll also receive an enrolment       Doctoral School
are encouraged to read any handbooks        email for the Transition Moodle course
in full.                                                                                 Research students have access to a
                                            for your department: here you can find       range of additional support (from skills
Web:         the mentoring groups, message your           development to funding guidance and
                                            mentors and access first year resources.     the Research Student Log) through our
                                            Web:                 Doctoral School.
Module selection                            academic-support/transition-mentors          Web:
Students on many (but not all) taught       Email:
programmes will be able to choose from
a number of different optional modules –
this is done through Portico.
24                                                                                                                                          New Students’ Guide                       25

Library Services                                                                             Exams and assessment
UCL has 18 libraries and learning spaces                                                     There’s a variety of different assessment methods
across London, all fully equipped to support                                                 at UCL, so make sure you understand what’s expected
your studies.                                                                                of you on each module.

Using libraries                                Library help                                  First-Class       Upper Second-Class        Lower Second-Class   Third-Class
All students can access all of our libraries   Staff are available to assist throughout      Honours           Honours                   Honours              Honours
and learning spaces – you simply need          our library sites – there are dedicated
                                                                                             70% and above     60% - 69%                 50% - 59%            40% - 49%
your student ID card to enter. The largest     Reference Desks in the Main Library and
are the Main Library, the Science Library      Science Library. Support is also available
and the Student Centre.                        over the phone or through email.
                                                                                             Grading                                        Try to prepare as far in advance as
You can view real-time study space             Library skills training and guidance is                                                      possible, and remember there’s a wide
availability on the Library Services           available through LibrarySkills@UCL.          The UK degree grading system
                                                                                                                                            array of support available (see section 4).
website, as well as the UCL Go! app.                                                         is quite different from that in many
                                               A team of specialist librarians are able to   other countries.
Many libraries also have group study
                                               provide guidance for in-depth research
rooms, which you can also book online.                                                       Your overall degree classification is the      Examinations
                                               help for their particular subject area..
Some also have spaces reserved for                                                           average of your grades for assignments
postgraduate students.                         Web:                                                    The main exam period takes place in
                                                                                             and exams, although these may be
                                               ucl                                                                                          May and June.
Library opening times vary from site to                                                      weighted differently.
                                               Email:                                                                     Most students will sit their exams at
site, but the largest are typically open 24
                                               Phone: +44 (0)20 7679 7792 (x37792)                                                          ExCeL London by Custom House, which
hours a day on weekdays.
                                                                                             Assignments                                    is easily accessed on public transport.
Web:                                                                                                                  Any students with exam adjustments
                                                                                             Many programmes include written
                                                                                                                                            like extra time or the use of specialist
                                                                                             assignments – these are usually
                                                                                                                                            equipment will have their exams on the
                                                                                             submitted through Moodle.
Accessing materials                                                                                                                         main Bloomsbury campus.
                                                                                             Your department will give you full
Students can find books, journals, and                                                       instructions on assignment submission.         Your personal exam timetable for the
much more using Explore, the library                                                                                                        main exam period will be published
                                                                                             UCL uses automatic plagiarism
catalogue, as well as links to hundreds of                                                                                                  several weeks in advance. Make sure
                                                                                             detection software on assignments
thousands of online resources. You can                                                                                                      you check this when it’s released and get
                                                                                             to promote academic integrity.
borrow items using your student ID card                                                                                                     in touch with the Examinations team as
                                                                                             Students may sometimes find that
and can renew items online. In many                                                                                                         soon as possible if there are any errors.
                                                                                             they have plagiarised work
cases, materials on your reading lists                                                                                                      To make sure you’re entered for the
                                                                                             unintentionally, usually when they have
will also be available in a digital format                                                                                                  correct exams, it’s very important that
                                                                                             not fully understood citation procedures
online.                                                                                                                                     you register for any elective modules on
                                                                                             or have over-relied on the original
Past exam papers are also available                                                                                                         time.
                                                                                             source material.
online through the Library Services                                                                                                         UCL has a secondary exam period,
                                                                                             If you’re not sure how to correctly
website.                                                                                                                                    Late Summer Assessments, which
                                                                                             cite sources, make sure you speak
Web:                                                                                                          occurs at the end of August.
                                                                                             to teaching staff or your Personal Tutor
Web:                                                         early on for guidance.                         Results are typically released
learning-services-tls/readinglistsucl                                                                                                       through Portico several weeks after
                                                                                             You might find that the third term is
                                                                                                                                            exams take place.
                                                                                             especially busy – you may be expected
                                                                                             to submit assignments and deliver              Web:
                                                                                             presentations on top of your exams.            and-assessments/exams
26                                                                                                               New Students’ Guide   27

Finishing your programme
It may seem like a long way off, but with some students on
programmes lasting just a year, the end of your studies will come
around sooner than you think!
                                                                                          SECTION 4
Thesis submission                             What next?
Research students submitting a thesis
will need to do so in the Student
                                              Even after graduation you’ll have access
                                              to lots of support from UCL to help you
                                                                                          SUPPORT SERVICES
Enquiries Centre (on Floor 1 of the           in your next steps. In particular, you’ll
Student Centre). Theses must be               continue to be able to use any services
submitted in a particular format, so
make sure you understand the
                                              from UCL Careers to support you as you
                                              enter or go back into the world of work
                                                                                          Student Support and Wellbeing
guidance before submitting.                   (see page 36).                              International Student Support
                                              Don’t forget that UCL has a worldwide
                                              network of alumni, which you’ll
                                                                                          Faith support
assessments                                   automatically become a part of, offering
                                              a wide range of benefits.
                                                                                          Student Enquiries Centre
                                              Web:                   askUCL
Transcripts and certificates
Once your results from any final-year
                                                                                          Student Funding Adviser
exams or assessments and your final
award (1st, 2:1, 2:2 or 3rd) have been
                                                                                          Students’ Union Advice Service
conferred by UCL, you will automatically                                                  Student Mediator
be sent 5 copies of your transcript, which
lists your results. You will also be sent                                                 Report + Support
your final degree certificate.
These documents are posted to your
home address, as it appears on Portico,
so it’s important to make sure this is kept
up to date.

Your graduation ceremony is a
recognition of your achievement and
a chance for you to celebrate with family
and friends. You’ll receive an invitation
to your graduation ceremony towards the
end of your programme, and you’ll need
to register to attend.
28                                                                                                                                      New Students’ Guide                          29

Student Support and Wellbeing                                                            International students
Here at UCL’s diverse Student Support and Wellbeing (SSW)                                - International Student Support
department, we’re on hand to support you throughout your
time at UCL and help you get the most out of your studies.                               Part of UCL Student Support and Wellbeing, the International Student
                                                                                         Support (ISS) team can help students adjust to life in the UK.

Disability, Mental Health                      Evening and weekend support               Support around arrival                         Other helpful resources for international
and Wellbeing Support                                                                                                                   students include UKCISA (the UK
                                               Even when UCL is closed, students can     In order to settle in and make the most
                                                                                                                                        Council for International Student Affairs)
All students can easily access support         access free therapeutic support from      of their time in the UK, international
                                                                                                                                        and the British Council.
for any issues related to disability, mental   accredited counsellors online through     students need to complete additional
health or wellbeing that may affect their      real-time messaging and over the phone.   tasks when they first arrive, such as          Web:
ability to study. We offer pre-booked                                                    opening a bank account or registering          international
appointments and a drop-in service                                                       for healthcare.                                Contact:
every day that UCL is open, no                 support                                   To help with this, the ISS team run
appointment needed.                                                                      the International Student Orientation
                                                                                         Programme (ISOP) the week before
                                                                                                                                        Support for affiliate students
Appointments and drop-ins take place
on Floor 1 of the Student Centre,              Find out more                             the start of the academic year.                Although some affiliate students are
and allow you to speak confidentially                                                    Registration for ISOP takes place              at UCL for a short period of time, we
                                               Much more information about the various
and without judgement to one of our                                                      as part of pre-enrolment.                      encourage you to take advantage of the
                                               services offered by Student Support
Disability, Mental Health and Wellbeing                                                                                                 many opportunities available to you to
                                               and Wellbeing (and other teams at UCL     ISOP includes a comprehensive set of
Advisers. Together, we’ll help you find                                                                                                 make the most of your time with us.
                                               and in the local area) can be found on    welcome talks to help you figure out all
solutions, and we can refer you to other                                                 the essential steps in your transition to      ‘Meet your department’ sessions take
                                               our website and in the ‘Here to Support
services as appropriate, whether those                                                   a new country. It’s also an opportunity        place during ISOP for affiliate students
                                               You’ guide to UCL Student Support and
are in UCL or external.                                                                  to ask questions to our Global                 to meet your dedicated Affiliate Tutor,
                                               Wellbeing services.
Web:                                                         Ambassadors. There will be a range             who will be able to help you with all
drop-ins                                                                                 of social events and activities                academic enquiries. These sessions
                                                                                         organised by Students’ Union UCL               are also an opportunity to get to know
                                                                                         and other departments to help you              other affiliate students, learn more about
Student Psychological and                                                                settle in and meet others.                     your department and get your Learning
Counselling Services (SPCS)                                                                                                             Agreement forms signed if needed.
Our on-site therapeutic support team,                                                    international-students/isop                    Students who have an arrival form or
SPCS is made up of qualified                                                                                                            Erasmus placement form that needs
counsellors and psychiatrists with                                                                                                      signing can do so in the Student
a range of specialisms.                                                                  Ongoing support                                Enquiries Centre once they have
                                                                                                                                        completed enrolment (see page 30).
Students need to register online and                                                     Beyond your arrival, the ISS team
will then have an initial consultation.                                                  can provide guidance on any issues
Following this and based on your needs,                                                  around acclimatising to life in the UK.
you’ll typically have access to 6 free                                                   They’re a great first port of call if you’re
therapy sessions, or we can refer you                                                    unsure, and can refer you to other
to other local services as needed.                                                       teams as needed.
30                                                                                                                                    New Students’ Guide                          31

Faith support                                Student Enquiries Centre                     askUCL                                      Student Funding Adviser
Part of UCL Student Support and              Part of UCL Student Support and Wellbeing,   Our student enquiry management system,      For any students facing financial
Wellbeing, our Chaplain and Interfaith       the Student Enquiries Centre (SEC) team      askUCL, streamlines the way we handle       difficulties, UCL offers support and advice.
Adviser provides support to students         exists to support students with enquiries    your enquiries.
of all faiths, and none.                     and UCL processes.
Pastoral support                             How they can help                            FAQs                                        How they can help
UCL’s Chaplain and Interfaith Adviser can    Staff in the Student Enquiries Centre can    If you can’t find the answer you’re         The Student Funding Adviser can help
provide pastoral support and guidance        assist with the following topics and more:   looking for elsewhere on the UCL            you find solutions and figure out ways
to any student at UCL who is facing                                                       website, askUCL’s helpful knowledge         to manage your money more effectively.
                                             • Confirmation of student status
issues around faith. You can speak to the                                                 bank (FAQs) allows you to quickly search    Alongside expertise in budgeting, they
Interfaith Adviser no matter which faith     • Schengen visa letters                      based on categories and key words. To       can help with complex questions about
group you’re from, or even if you identify   • Updating student details                   access the FAQs or submit an enquiry,       Student Finance funding as well as
with no faith at all.                        • Changes to your studies                    you simply need your UCL login details.     interruption of studies, withdrawing or
                                                                                                                                      repeating due to funding issues.
Web:         • Confirmation of award
and-wellbeing/specialist-information-        • Fees and funding enquiries
and-support/religion-and-faith                                                            Enquiries
                                             • International student support                                                          Emergency funding
                                                                                          It’s easy to submit an enquiry online
                                             • Third-party verification of studies        through askUCL – this will be sent          In an emergency, limited cash loans of up
Faith societies                                and qualifications                         directly to the correct team.               to £250 are available if you experience a
                                                                                                                                      delay in your normal funding being paid.
All major faiths are represented by a                                                     You’ll then be able to track your enquiry
Students’ Union UCL society. You can         Visiting the Student Enquiries               with the unique enquiry number, allowing    The UCL Financial Assistance Fund is
find out more about these and join by                                                     you to see which team is currently          an additional source of support that
attending the Welcome Fair (for new                                                       dealing with your issue and what action     you may have access to if you’re in
students starting in September) or by        Located on Floor 1 of the Student            has been taken. Each time your enquiry      financial difficulties. Particular groups
contacting them directly at any point.       Centre, the Student Enquiries Centre is      is updated, you’ll receive a notification   of students who may be in greater need
                                             a face-to-face service where students        and when your enquiry is resolved you’ll    are prioritised, including students with
                                             can ask questions about a wide variety       get an email showing the resolution.        children, those with disabilities or those
                                             of topics. Their extended opening hours                                                  who are care-experienced.
                                                                                          If you feel your issue hasn’t been fully
                                             allow students with other commitments
                                                                                          resolved or if the situation changes, you   For research students who for
                                             to visit at a time suitable for them.
Finding a place to pray or worship                                                        can re-open your enquiry and update it.     unforeseen circumstances find that
                                             Web:                                                    their funding has been interrupted or
For any students looking for a place to                                                   Web:
                                             student-enquiries-centre                                                                 completely withdrawn, UCL offers a
pray or worship on campus, there is a        Contact:                                                      Doctoral School Fellowship. This is
Prayer Room and a Meditation Room
                                                                                                                                      awarded on the basis of financial need.
available on Floor B2 of the Student
Centre, along with additional prayer                                                                                                  Web:
rooms in buildings across campus.                                                                                                     financial-support
The Interfaith Adviser can support any
students looking for a place to pray or
worship off campus.
32                                                                                                                                    New Students’ Guide                        33

                                            Students’ Union                              Student Mediator                             Report + Support
                                            Advice Service                               A dedicated member of staff to advise        All students affected by bullying,
                                                                                         students on making complaints and            harassment or sexual misconduct can
                                            An independent and impartial advice          support students with the resolution of      report it and access appropriate support.
                                            service for all UCL students.                informal complaints.
Contacting the Student                      How they can help                            How they can help                            Full Stop
Funding Adviser                             The Advice Service is a great place          The Student Mediator can help                UCL is saying Full Stop to bullying,
If you find yourself struggling to manage   to go for any issues related to              investigate and resolve informal             harassment and sexual misconduct.
money or experiencing any complicated       academic matters or disputes, housing,       complaints and disputes you may have         It has no place in our community.
funding issues, speak to the Student        employment and any other legal or            involving UCL staff members, students
                                                                                                                                      The Full Stop campaign focuses on
Funding Adviser.                            university matters. It’s fully independent   or services. They can also advise and
                                                                                                                                      preventing unacceptable behaviour
                                            from UCL, so you can be assured that         provide support to students who are
The Student Funding Adviser is                                                                                                        within the UCL community. We all have
                                            your interests will always come first.       considering a complaint concerning
available through email or in a                                                                                                       a role to play in making the UCL campus
                                                                                         cases of bullying and harassment.
confidential face-to-face or telephone                                                                                                a safe and respectful environment.
appointment (arranged by email).                                                         This is an impartial service – the Student   A variety of guidance materials, key
                                            Visiting the Advice Service                  Mediator will not direct decision-making,    messages and information on how to be
                                            Located on the first floor of 25 Gordon      but will enable both parties to express      an active bystander can be found on the
                                            Street, the Advice Service has regular       their views and facilitate a mutually        Report + Support website.
                                            weekday opening hours, including drop-       agreed solution.
                                            in times.                                    Please be aware that mediation is
                                            The Advice Service is open to all UCL        not possible in all circumstances, for       Reporting bullying, harassment and
                                            students, including offer-holders, recent    example compromises cannot be made           sexual misconduct
                                            graduates and those on interruption of       in complaints concerning the award           If you’ve been the target of unacceptable
                                            studies.                                     of marks or other academic issues.           behaviour, there are two ways to report:
                                                                                         Nevertheless, the Student Mediator may
                                            Web:                                                       1 – Anonymously, enabling us to build
                                                                                         be able to investigate such complaints
                                            advice/advice-service                                                                     a picture of issues where people do not
                                                                                         and will be able to give advice on the
                                            Email:                   formal complaint procedure.                  feel able to reveal personal information
                                                                                                                                      but would like UCL to be aware, helping
                                                                                                                                      us monitor trends and inform our
                                                                                                                                      proactive and preventative work.
                                                                                         Contacting the Student Mediator
                                                                                                                                      2 – Contacting an adviser, in which case
                                                                                         Student mediation always starts with a
                                                                                                                                      you’ll be put in contact with an adviser to
                                                                                         one-to-one appointment, in which you’ll
                                                                                                                                      discuss your concerns and receive initial
                                                                                         jointly decide the best course of action
                                                                                                                                      support. For students affected by sexual
                                                                                         together with the Student Mediator.
                                                                                                                                      misconduct or violence, UCL works with
                                                                                         If you’re involved in a complaint or         Rape Crisis and SurvivorsUK to provide
                                                                                         dispute and would like to make an            independent support on campus.
                                                                                         appointment, please first read the FAQs
                                                                                                                                      We strongly encourage all students
                                                                                         online before emailing the Student
                                                                                                                                      affected by bullying, harassment or
                                                                                         Mediator with a brief overview of the
                                                                                                                                      sexual misconduct to report in one
                                                                                         issue and your availability.
                                                                                                                                      of the two ways above.
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