Oak Harbor Freight Lines, Inc - January 2014

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Oak Harbor Freight Lines, Inc - January 2014
Oak Harbor Freight Lines, Inc.

                            January 2014

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Oak Harbor Freight Lines, Inc - January 2014
Josh Romeike
                                                                                                Auburn AMC

Sales Update                                                 David Vander Pol

                                                                                                Gerrit Foster
                                                                                                Auburn AMC

Congratulations to the Eastern WA and        technology standpoint. We plan on put-
the Oregon/Idaho team in hitting two (2)     ting in one hundred (100) new trailers
of their three (3) main goals in Decem-      into the fleet this coming year with sixty
ber. They hit their revenue and the bud-     six (66) of them being pups and the rest
get goal. Congratulations to Western WA      fifty three (53’). We will also be taking
and Southern CA / Southern NV in hitting     delivery forty (40) new line tractors with
their revenue goal.                          them going around the whole system,                Steve Barnes
                                             whereas in the last three (3) years all the   Eugene Account Manager
We operated at 99.5 for the month of De-     new line tractors went to California be-
cember compared to 106.9 for the same        cause of their emission laws. Further
month last year. The more important          in this article I believe Kevin will share
measurement is we operated at 96.9 for       about some new technology that we
all of 2013 compared to 97.7 for 2012.       hope to roll out in 2014.
That is a .8 improvement from the pre-
vious year. Ed & I are both thankful for     BEST IN CLASS - Congratulations to the
two (2) profitable years in a row. One of    winners of the Best in Class Award. This
the highlights in our eyes this past year    award is given to the Best of the Best Ac-
was the reinstallation of Qualcomm’s in      count Managers and Terminal Managers
all of our tractors so our communication     throughout our entire system. Scoring is
to and from our drivers is far more reli-    based on pre determined criteria.
able than it has been in the past. We plan
on continuing to invest in our team both     Here are our 2013 winners:                         Cory Schiller
with additional equipment and from a                                                       Boise Account Manager

                                                                2
Oak Harbor Freight Lines, Inc - January 2014
Special congrats go to Richard Prieto and Mark Weber as they are repeat winners
                           from 2012.

                           Who will raise their game for 2014? It takes Planning, Hard Work, and Patience.

     Richard Prieto
Fontana Account Manager

                                 Henry Vander Pol Legacy Award
                                 This award is given to the Best of the Best terminals thru out our system.
                                 We have three (3) groups depending upon how many people are at that
                                 particular terminal.

                                 Here are your 2013 winners of this prestigious award:

                                 Group One (1)

                                                   Redding, California
      Mike Cathcart
Portland Account Manager
                                 Group Two (2)

                                              Spokane, Washington

                                                         Boise, Idaho
                                 Group Three (3)

                                                   Fontana, California
                                 These terminals will have special celebration, dinner, brunch, whatever
       Mark Weber                works for that team where Ed, Kevin, or I will attend. This year we will
Portland Account Manager         be putting special insignias on the driver’s work shirts which show that
                                 they are part of a team that won this special award. Dock workers will be
                                 given special tee shirts and all non driver / non dock will be given special
                                 pins.

                                 Terminals are rated with the following criteria:      Safety, Service, Bud-
                                 get, and Revenue Growth

                                 Each terminal should see in the next couple of weeks a measurement
                                 board which gives you your up to date rating on how your team is doing.

                                 We want it the culture at our team that every terminal will want to win
                                 this prestigious award.
      Tom Leonard
National Account Manager

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Oak Harbor Freight Lines, Inc - January 2014
Now for a peek behind the curtain
                                                                                           of Specialized Services .
                                                                                           I can’t tell you how often customers
                                                                                           have told me “Oh, I talk with Danelle
                                                                                           all of the time” so I thought it would
                                                                                           be good to introduce her to you.
                                                                                           Danelle Jones started with Oak
                                                                                           Harbor in 2008 and began working
                                                                                           with SpS while we were proving the

                      Specialized Services
                                                                                           concept in 2012. She has been the
                                                                                           point person for the daily admin-
                                                                                           istrative work tied with SpS, which
                                                      David Stastny                        means she manages the communi-
                                                                                           cation between our customers and
                                                                                           carriers for the load opportunities
Many thanks for the work you do to help        ditional investments to be made for fa-
                                                                                           we are presented with.
us grow our Specialized Services(SpS).         cility, equipment or people resources.
We ended 2013 with 40.3% growth over
                                              In 2014 we plan to grow our SpS by
2012 and a final number that landed us
                                              30.7% and I believe this to be a very at-
1.5% over goal for 2013. We moved a
                                              tainable goal as long as each of us is
total of 956 loads with the average reve-
                                              taking advantage of the opportunity to
nue/load at $1879 and all of our account
                                              ask our customers, with each interaction,
managers got in on the action with Oc-
                                              about their Specialized Services needs
tober being our highest participation
                                              throughout their Supply Chain. For ex-
month at 60.5% of our account manag-
                                              ample, from a customer service stand-
ers selling loads. It has been very excit-
                                              point if a customer indicates a wish to
ing to be part of this process and to be
                                              have a warehouse closer to Southern
involved in the conversations with those
                                              California you would forward their infor-
of you that have found a way to make                                                       I asked Danelle to share a few things
                                              mation to Emory Poff or David Stastny
this click. I believe you have found and                                                   about herself so we could get to
                                              for follow up. Or, when a customer calls
will find that when you develop SpS busi-                                                  know her better.
                                              in for rates on a full truckload move from
ness with a customer that has a history of                                                 Hi, My name is Danelle Jones and I
                                              Atlanta to Denver, we can offer a solution
using us on the ltl side, our relationship                                                 was born in Alameda, CA and raised
                                              thru our Specialized Services Group by
and connection become stronger and                                                         in Wahiawa, HI and now live with my
                                              you forwarding that call to Ext. 20115 or
they start to trust us as a total transpor-                                                husband and three dogs in Kent, WA.
                                              directly to Danelle Jones (see the yellow
tation solution.
                                              side bar) at Ext. 10037.                     My extended family is mainly from
Now, for 2014 – I believe we have a lot of                                                 Oahu, HI and most have moved from
                                              In the calls I have made with Account
reasons to be excited and here are sever-                                                  the island and are now living here
                                              Managers throughout our system we
al just off the top of my head:                                                            which gives us a lot of opportunities
                                              have yet to hear from a customer that
• When we Continue to Bring Peace of          they have no Specialized Services needs.     for quality time together on week-
  Mind thru Creative Solutions our cus-       This makes for endless opportunities.        ends to BBQ and play traditional is-
  tomers will take notice and will force us   I want to hear from you when you have        land music together with our ukuleles
  to be a larger part of their business. We   a question about how SpS can help you        and guitars.
  have been able to grow our business         serve your customer or with any thoughts     One of my passions is cooking and
  with good business in the last several      you might have about further develop-        I enjoy experimenting and making
  years and I believe that will continue.     ing SpS. It is important to me that you      unique dishes. My favorite dish is
• We have improved our operational            are confident in our SpS program so you      Kalbi ribs. I also enjoy playing Co-Rec
  communication tool with Qualcomm.           will be comfortable discussing it with our   soccer during the summer.
                                              customers.
• We have the option of eShipping EX-                                                      Working in our Specialized Services
  CHANGE to present to our customers          Thanks again for your work and let’s         Group has given me great satisfac-
  where that fits. And…                       make 2014 be the year it has the poten-      tion because I am able to provide
                                              tial to be!                                  customized transportation solutions
• Our Specialized Services offering al-
                                                                                           to our customers and being able to
  lows us to have conversations with our
                                                                                           bring Peace of Mind to our customers
  customers about their entire Supply
                                                                                           is a good feeling.
  Chain and allows us to grow our busi-
  ness in a way that does not require ad-

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Oak Harbor Freight Lines, Inc - January 2014
Eastern Washington District Update
I would just like to share a re-cap of 2013 for this edition and       Operations Goal Re-cap
recognize both our Operations Teams and Sales Teams for                  • On Time Service Goal was 98.25 we attained 97.67. We
a very successful 2013! Our Sales scorecard had 20 different               did our best on this goal we will do all in our power to
goals for 2013 I will just touch on a few of the key measures!             attain goal in 2014.
Sales Goal Re-cap 2013                                                   • Claims ratio for 2012 was 0.30 we came in at 0.28 for
  • Revenue Goal was $18552 we attained $20123 per day                     2013 slight improvement.
    108% of goal.                                                        • Budget thru Nov 81.38 we came in at 76.33 should make
  • O/B Bill Count went up 40 bills per day.                               it for the year as we await Dec results.
  • Guaranteed Service saw great growth! Average per                   2013 was a good year looking forward to good 2014!
    month in 2012 was 48 we went to 92 in 2013!                         Joel Spencer

                                               Congradulations to the winners of the Best in Class Award for 2013.
                                               Winners will be awarded an two paid days off and $250 for a hotel stay, a plaque
                                               and use of their company car for the weekend.
                                               This year we had repeat winners from last year, Richard Prieto and Mark Weber.
                                               They will each get an additional day off and and anadditional $250 for their con-
                                               sectutive wins.

Salvation Army Drive 2013 Update
Through January 20, Oak Harbor Em-           make.                                           rate office or direct to your local SA
ployees have donated $6,068.63 for                                                           location, and as always, you can do-
                                             This is likely not the final number as we
the Salvation Army. That would make                                                          nate used items at a store or donation
                                             typically get donations until mid to late
our total donation with matching                                                             collection site.
                                             January. We will report the final number
company funds, $12,137.26.                   in the February newsletter.
While this is a significant drop from last   Thank you for all your support of the
year’s high water mark of $19,6513.60;       Salvation Army. If you would like to con-
we know the Salvation Army is very           tribute further, you can forward financial
appreciative of the contributions we         contributions to Stephanie at the corpo-

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Oak Harbor Freight Lines, Inc - January 2014
Western WA, OR and ID Distict Update
Welcome 2014 big thanks to everyone                                          Mike Gardner, Medford Terminal Man-
for finishing out a great 2013.                                              ager will go to work on his golf game
                                                                             starting February 2014.
Both Districts finished 2013 strong on
the revenue side with OR/ID finishing                                        After 18 years of service Mike will be
the month at $55,478 on a goal of                                            retiring end of January (see bottom bar),
$52,501 or 106% of goal , also adding                                        we wish him the best in this next phase
$60k of new cheese to the mix.                                               in his life.
Western Washington finished with                                             I’d like to thank the entire Oak Harbor
$46,438 per day on a goal of $41,840 or                                      team for all the hard work and dedica-
111% of goal !                                                               tion in 2013 and I am looking forward to
                                                                             a great 2014.
Nancy Nicholson for the 3rd time in
2013 was the OR,ID,WW Sales Achieve-                                         Lance Scott
ment Award Winner in December.
Way to GO Nancy !

Mike Gardiner, MED and KLA TM Retires.
If you have been at Oak Harbor For any length of          miss most, he commented, “I will miss the people at
time you know the name Mike Gardiner, Pictured            the medford and Klamath Falls terminals most of all.
here with his wife, Mary. January 31 will be Mike’s       We have formed great relationships over the years.”
last day before retirement.                               When asked about the changes he has seen at Oak
                                                          Harbor, he stayed focused on relationships, “When
                                                          we were smaller it was easy to get to know who
                                                          your working with, either by visiting them or at our
                                                          semi-annual meetings. Now the pace is faster and
                                                          we don’t seem to know people as well.”
                                                          Starting February 1 Mike plans to get caught up
                                                          on the projects that have been left unfinished, play
                                                          more music, Mike plays keyboards in a band called
                                                          “The East Main Band”, and travel. He is hoping to do
                                                          another sailing trip with his wife, Mary.
                                                          Oak Harbor Freight Lines has been enriched by
                                                          Mike’s service to the company for the last 18 years.
                                                          We will miss his leadership, his committment and his
Mike started as the Terminal Manager in Medford 18
                                                          sense of humor and we wish him well in retirement.
years ago. He has anchored that role with the addi-
tion of Klamath Falls faithfully ever since.
                                                          Mike’s parting comment:
In Mike’s early years the Medford terminal was “the
                                                          “It will be different not waking up at 4:30am and pre-
end of the line.” We served California through inter-
                                                          paring for another day at Oak Harbor. I am honored to
lines, most of which connected through his terminal.
                                                          have worked for this company but now I am ready to
In talking to him, he recalls fondly have Henry be
                                                          pursue a different course towards the finish line.
part of his initial interview and being the last out-
post, Henry would visit him often.                        I wish all the best for my friends at Oak Harbor . . . and
                                                          the band played on . . . “
Mike has had the benefit of leading a team that is
the picture of stability. When asked what Mike would

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Oak Harbor Freight Lines, Inc - January 2014
Critical Process
                                                                            Crit-i-cal Proc-ess [krit-i-kuh pros-es]

                                                                  noun, singular 1. a set of systemat-
                                                                  ic series of actions directed to
                                                                  some end which, if completed
                                                                  accurately, will be a foundation
                                                                  for future success.

Critical Processes will make us Better.                                                                  Kevin Kellermann
With the first Newsletter of 2014, it gives us the               In 2014, we will introduce our Critical Process Re-
opportunity to look at some key operations areas                 views, (CPR) of each terminal in our system. Most
that will be instrumental to our success in the com-             of you have seen our critical process checklist; if
ing year. We covered many items during our Sales                 not, your terminal manager can show it to you. We
Huddle this month, and I wanted to highlight one                 are working this year to refine this list into an all
item in more detail here.                                        inclusive view of the processess we need to be pro-
                                                                 ficitent at to ensure our future success. This will in-
                                                                 clude items related to IB and OB dock operations,
Service / Quality                                                P&D, Office, and Overall Terminal Operations .
Our team will be focused on refining our critical
                                                       We are excited to get this rolled out in the 1st QTR
processes in 2014, so that we provide consistency
                                                      with the GROUP 3 terminals (Auburn, Portland,
to our internal and external customers each and
                                                      Sacramento, South Bay, Fontana, Los Angeles, and
every day.
                                                      Reno). Tom Miller and Bob Smith will be leading
                                                      the CPR team, and will be working side by side with
We are aware of the challenges that presented your teams to take Oak Harbor Freight Lines to the
themselves in 2013, and the impact they had on next level in Service and Quality! Our customers
our long time, loyal customers. Moving ahead, with expect us to be a notch above the competition and
a detailed focus on critical processes, the intention this will help us maintain that edge and consisten-
will be to ensure we minimize all internal issues, cy as we move through 2014 and beyond.
and keep them from impacting our customers.

Oak Harbor delivers on the “Milk Run.”
Kathleen Collier, a finance and oper-   The “milk run” with Oak Harbor has been        I am typing this at 9 am and we just
ations manager at Johnstone Supply      great. We very much appreciate the early       finished receiving in our corp order in
sent Emory Poff, (LVS TM) this note     deliveries! Also, we very much appreci-        Santa Ana!
about how well our terminals are do-    ate the driver, Mike Bartoli (pictured) – he   Thank you for working to implement
ing with their “milk run” program.      is prompt, efficient,                          such a great solution!”
                                        courteous and so very
“I have been pretty forthcoming with
                                        easy to work with –                            Kathleen
complaints when I have them, so want-
                                        please pass along our
ed to take a few minutes to say thank
                                        good words to his
you and pass along some compliments!
                                        bosses.

                                                             7
Oak Harbor Freight Lines, Inc - January 2014
Email them. Put it on your blog.
                                                                                          Post it up at your home and
                                                                                          work place. This positive public
                                                                                          pressure will help motivate you.

                                                                                      4. Set up rewards. It’s best to
                                                                                         reward yourself often the first
                                                                                         week, and then reward yourself
                                                                                         every week for that first month.
                                                                                         Make sure these are good
                                                                                         rewards, that will help motivate
                                                                                         you to stay on track.

                                                                                      5. Plan to beat your urges. It’s
                                                                                         best to start out by monitoring
How to achieve your goals with healthy habits.                                           your urges, so you become more
                                                                                         aware of them. Track them for a
By Leo Babuata (http://zenhabits.net/)
                                            Olympic triathlon this year. It works,       couple days, putting a tally mark
  We’ve all faced the disappointment        if you focus on changing habits.             in a small notebook every time
  and guilt that comes from setting a                                                    you get an urge. Write out a plan,
                                            Now, changing your habits isn’t
  goal and giving up on it after a couple                                                before you get the urges, with
                                            easy — I won’t lie to you — but it’s
  of weeks. Sustaining motivation for a                                                  strategies to beat them. We all
                                            achievable, especially if you start
  long-term goal is hard to achieve, and                                                 have urges to quit — how will
                                            small. Don’t try to change the world
  yet the best goals can usually only                                                    you overcome it? What helps
                                            with your first habit change … take
  be accomplished in a few months or                                                     me most are deep breathing
                                            baby steps at first. I started by just
  even years.                                                                            and drinking water. You can get
                                            trying to run a mile — and by the end
                                                                                         through an urge — it will pass.
  Here’s the solution: Focus instead on     of the year, I could run more than 20
  creating a new habit that will lead to    miles.                                    6. Track and report your progress.
  achieving your goal.                                                                   Keep a log or journal or chart so
                                            How do you change your habits?
                                                                                         that you can see your progress
  Want to run a marathon? First create      Focus on one habit at a time, and
                                                                                         over time. I used a running log
  the habit of running every day. Want      follow these steps:
                                                                                         for my marathon training, and a
  to get out of debt and start saving?                                                   quit meter when I quit smoking.
                                            1. Positive changes. If you’re
  Create the habit of brown bagging                                                      It’s very motivating to see how
                                               trying to change a negative habit
  it to work, or watching DVDs instead                                                   far you’ve come. Also, if you
                                               (quit smoking), replace it with a
  of going to the movies, or whatever                                                    can join an online group and
                                               positive habit (running for stress
  change will lead to saving money                                                       report your progress each day, or
                                               relief, for example).
  for you. By focusing not on what you                                                   email family and friends on your
  have to achieve over the course of the    2. Take on a 30-day challenge. Tell          progress, that will help motivate
  next year, but instead on what you           yourself that you’re going to do          you.
  are doing each day, you are focusing         this habit every day, at the same
  on something achievable. That little         time every day, for 30 straight        Most important of all: Always stay
  daily change will add up to a huge           days without fail. Once you’re         positive. I learned the habit of
  change, over time … and you’ll be            past that 30-day mark, the habit       monitoring my thoughts, and if I saw
  surprised at how far you’ve come in          will become much easier. If you        any negative thoughts (“I want to
  no time. Little grains of sand can add       fail, do not beat yourself up. Start   stop!”) I would squash it like a little
  up to a mountain over time.                  again on a new 30-day challenge.       bug, and replace it with a positive
                                               Practice until you succeed.            thought (“I can do this!”). It works
  I used this philosophy of habit                                                     amazingly. This is the best tip ever. If
  changes to run a marathon, to change      3. Commit yourself completely.            you think negative thoughts, you will
  my diet and lose weight, to write a          Don’t just tell yourself that you      definitely fail. But if you always think
  novel, to quit smoking, to become            might or should do this. Tell the      positive, you will definitely succeed.
  organized and productive, to double          world that DEFINITELY will do
  my income, reduce my debt and start          this. Put yourself into this 100
  saving, and to begin training for an         percent. Tell everyone you know.

                                                           8
Oak Harbor Freight Lines, Inc - January 2014
Northern California and Northern Nevada District Update
 2013 was one of the most exciting and challenging years I              lanes, NEMF, QuikX and The Exchange.
 have experienced in my 18 years with the company. We were              Another piece of exciting news is the relocation of the Sac-
 blessed with many new accounts but also had to make some               ramento terminal. The new location will have an additional
 tough decisions with others as we work toward refining our             14 doors, which will allow revenue growth opportunities and
 business. We also experienced operational challenges this              much needed operational improvements. Our target move
 past summer at a couple of our largest terminals that we did           date is Feb 11.
 not forecast and were not prepared to handle. We learned
 many lessons along the way and I believe our team is now               On the last newsletter the photo of the Eureka team did not
 better than ever before because of the adversities we had to           make it in time, so I want to take this opportunity to re-run
 overcome.                                                              this piece and extend the recognition to Alberto Arce, T/M,
                                                                        Tim Bethurum, RED Lead and the rest of the P&D Team for
 Our team of sales experts also worked diligently on the field          being the recipients of the “T it Up Award”. The recognition
 to find NEW CHEESE and for the most part we were very                  was awarded to them by David Vander Pol for their significant
 successful in developing new relationships and getting com-            on-time service improvement. Congratulations to the entire
 mitments from them to our various lanes. This coming year              Eureka Team!!
 brings on new and exciting set of challenges as we position
 ourselves to have one of our best year in recent history, not
 only as a district, but as a company. Our focus remains in find-       Marcelo Varela
 ing opportunities destined to our core market unbalanced

               From left to right: Jose Fregoso, Brett Fancuchi, Robert Kemp, Tim Bethurum
               Not pictured: Alberto Arce, Jesse Burley, Mark Comer, Marty Raven

                                                                                                   Scott Parry, New TM in
Oak Harbor Helps the Environment in Central Washington.                                           Medford and Klamath Falls
In Eastern Washington, we delivered trailers to sites for the Tire Amnesty programs               We would like to Welcome Scott Par-
in Douglas, Chelan, and Okanogan Counties. Also in this mix is Discount Tire Store                ry as the New Terminal Manager for
Wenatchee which we haul there used tires to the same recycler. This has been a 2                  Medford & Klamath Falls.
year long effort between Tire Disposal and Recycle in Portland and Oak Harbor’s
Wenatchee Terminal.                                                                               Scott comes to us with over 20+
                                                                                                  years of industry experience on both
We have moved 165 trailer loads of tires for recycle since February 2011
                                                                                                  the operational & sales side.
                                                                                                  Welcome to the Oak Harbor family
                                                                                                  Scott .

                                                                    9
Oak Harbor Freight Lines, Inc - January 2014
We received a letter from Michael
Hupka, President of United
                                          Alejandro Flores                          took us only about 20 minutes in
                                                                                    all thanks to your driver. Not only
Product and supply, regarding
p&d driver, Alejandro Flores                 Mike Ody                               was he courteous and very helpful,
                                                                                    he was kind and very likeable. I
(pictured left) and dispatcher                                                      got to know him the best I could in
                                               Service Excellence
Mike Ody (pictured right) from                                                      those short minutes. He is not only
our LAX terminal.                                                                   a Father of 5 adult children but
                                                                                    a Grandfather many times over.
“I am writing this letter to share                                                  One thing was very clear, he is very
with you a very positive series of                                                  proud of his family and how he has
events that I experienced with your                                                 worked many years to put them all
company involving one of your                                                       through school and that they are
employees as well as his supervisor.                                                all very productive and successful
  We are a supply company HQ                                                        people.
in Santa Ana, CA. On Thursday                                                       I could go on and on about what
December 19 we got ourselves                                                        I think of Alejandro’s positive
into a bind. We had a shipment                                                      character but I have to at least say
of supplies that we palletized and                                                  this, it is no surprise to me that he
then scheduled to be picked up                                                      has good reason to be so proud of
by Mountain Valley (via booking                                                     his children and their successes.
through unishippers). But we had         “Mike” (Mike Ody) answered the
                                                                                    Because, I believe through example
made an error on the Unishippers         phone. Mike was very courteous and
                                                                                    he passed on to them the kind of
website and unbeknownst to us,           extremely helpful. He understood our
                                                                                    work ethic you can only dream
our shipment was not actually            dilemma and promised me he would
                                                                                    of having in an employee. As a
scheduled for pick up.                   find a driver to come pick up our
                                                                                    business owner, I know very well
                                         pallet. I could not believe it with such
When closing time came at 5:30pm                                                    how rare it is to find an employee
                                         short notice.
we realized that there was a                                                        who possesses the kind of value
problem as our full pallet of supplies   Mike made good on his promise.             Alejandro brings to a company.
to be shipped was still sitting in       Within an hour and a half, your
                                                                                    Please, recognize Alejandro for
our parking lot. We do not have a        driver, Alejandro Flores arrived.
                                                                                    his outstanding service to your
warehouse, or a forklift. Not even a     Unfortunately, the paperwork we
                                                                                    company as well as his supervisor
pallet jack. We are strictly an office   submitted through Unishippers did
                                                                                    Mike. I can tell you right now for
location and we typically drop           not indicate that we needed a truck
                                                                                    sure, because of this experience I
ship all of our products between         with a lift-gate and because it was so
                                                                                    had with your company last week,
our distributor locations to our         late, our neighbors were not there to
                                                                                    I will be selecting Oak Harbor for all
customers in CA and TX.                  lend us a forklift either. Needless to
                                                                                    of our LTL shipments, even if your
                                         say, Alejandro who had just fought
This particular pallet weighed about                                                price is a bit higher than your next
                                         his way through traffic to get to us
560lbs and earlier in the day it took                                               competitor. It is worth it.”
                                         could not have been happy about
us at least a half hour to palletize     this as my suggestion was we needed        Thank you
and wrap it up in our parking lot.       to break the pallet down and then
Not only was it important for us         restack and wrap the pallet inside his     Michael J Hupka
to get the shipment out to our           truck.                                     President
customer for delivery the next day
but this dilemma meant we were           Well, Alejandro not only whipped his
faced with having to break the           truck around to make the transition        Thank you Mike and Alejandro
pallet down only to haul it into our     more convenient for us, but he             for our outstanding service to
office piece by piece to store until     jumped in and helped us break the          our customers. Like Mr. Hupka,
the next day. This was not a good        whole pallet down, then helped load        we too beleive it is our service
alternative.                             it piece by piece back onto the pallet     and commitment to bring peace
                                         inside his truck AND even helped           of mind that sets us apart from
So, instead of Mountain Valley, I        wrap the pallet with shrink wrap!!!        our competitors.
called you folks at Oak Harbor at        This kind of customer service in your
6pm in a panic. Your dispatcher          industry is absolutely unheard of. It

                                                          10
Kevin Laughlin ==> Central Rates
                                             “Just wanted to let you know that the work group that reports to you
                                             is awesome. (You already know, eh?) They are quite a team! They
                                             are so helpful and efficient and make my job much easier as I am
                                             on the road a lot with two terminals and lots of miles to cover. My
                                             customers have commented on more than one occasion that our cus-
                                             tomer service and rate dept are the best! Keep it up as expectations are
                                             high now!”

Christin (scratch and Peck feeds) ==> Mike A and Portland team
Happy New Year! I just wanted to pass on gratitude for all that you
do for us and how easy it is to do business with OHFL! You really
contribute to taking much of the stress out of shipping to our wide
variety of customers.
Also, I wanted to make sure to share how impressed we were with the
Portland Terminal today. They really helped us out with a mis-la-
beling of BOL on notification call verses appointment call regard-
ing a rush shipment!
Thanks again for everything and we look forward to a fun 2014!

                                                 Diane Gonzales ==> Denise Roseth and Renee Bollen
                                                 “I wanted to complement both Denise and Renee on their efforts
                                                 with the Canada Billing. They have come together to change the
                                                 process enough to go smoothly and timely for the manifest to be
                                                 completed before Renee leaves.
                                                 Denise & Renee, your dedication and sincere efforts are recog-
                                                 nized.”

 To “Tag” Someone send comments to Mhobby@oakh.com

                                     Name                             Years      Location           Job Title
                                     Thomas Daughters                 1          Portland           Driver
                                     Beau Kimbrough                   1          Reno               Driver
                       Linda Gross

                                     Ricardo Alvarado                 1          Yakima             Driver
                                     Dustin Treese                    1          Eugene             Dock
                                     Douglas Lee                      1          Klamath Falls      Driver
                                     Elizabeth Bardorf                1          Portland           Dispatch
                                     Roberto Martinez-Del Valle       1          Reno               Dock
                                     John Jacobson                    1          Sacramento         Ops Manager
                                     Victor Bustos                    1          South Bay          Dock

                                                           11
Feb.

               Anniversaries
                               Name                       Years   Location        Job Title
                               Mike Brooks                24      Auburn          Linehaul Manager
                               Randy Smith                24      Auburn          Driver
                               Mike Calvert               22      Eugene          Driver
                               Linda Gross                21      Spokane         Customer Service
                               Benjamin Manzanares        17      Sacramento      Driver
                               Helen Malone               16      Corporate       Rate Clerk
                               Mark Lucas                 15      Sacramento      Dock
                               Daniel Sisneros            13      Coos Bay        Driver
                               Marcos Partida             13      South Bay       Driver
                               Tanyon Dreier              13      Portland        Hostler
                               Debra Ainsworth            11      Sacramento      Customer Service
                               Kevin Sengbush             11      South Bay       Driver
                               Larry Yem                  11      South Bay       Driver
                               Jim Drummond               10      Wenatchee       Driver
                               Brett Parker               9       Auburn          Mechanic
                               Jonathan Salcedo-Ramirez   9       Reno            Dock
       Mike Brooks

                               Richard Harris             9       South Bay       Driver
                               Matthew Gonzales           9       South Bay       Dock Supervisor
                               Dale Ward                  8       Boise           Driver
                               Martin Sepulveda           8       Fontana         Driver
                               Kenneth Blanton            8       North Bay       Driver
                               Jeffrey Bobbett            8       Redding         Driver
                               Harold Lewellyn            8       Boise           Driver
                               Linda Warren               8       Corporate       AR
                               Darren Marks               7       Los Angeles     Mechanic
                               Melissa Edgerton           7       Medford         Customer Service
       Randy Smith

                               Daniel Supenia             7       Klamath Falls   Driver
                               Samuel Kenbok              7       Reno            Driver
                               Sergio Garcia              6       Spokane         Dock
                               Sofi Sataraka              4       South Bay       Driver
                               Alvaro Rangel              3       Pasco           Driver
                               David Weiser               2       Portland        Mechanic
                               Michael Schroeder          2       Yakima          Driver
                               Solomon Cook               2       North Bay       Driver
                               Oscar Beltran              2       Reno            Driver
       Mike Calvert

                               Brad Filippone             2       Reno            Driver
                               Giovanni Torres            2       South Bay       Dock
                               Jacob Peterson             1       Auburn          Dock
                               Troy Huston                1       Eugene          Dock
                               Kris Mueller               1       Fontana         Driver
                               Eduardo Nazario            1       Los Angeles     Dock
                                                                                     Continued on Page 11
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