Oak Harbor Freight Lines, Inc - Photo submitted by Pasco Driver Dave Parsons.
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Oak Harbor Freight Lines, Inc. Photo submitted by Pasco Driver Dave Parsons. June 2014
HVP
Legacy Award
as of May 31, 2014
Group One (1) YTD RANK
Wenatchee 75 1
Yakima 95 2
Coos Bay 103 2
Klamath Falls 113 4
Olympia 129 5
Bend 132 6
Sales Update
Lewiston 132 6
David Vander Pol Pocatello 134 8
Revenue Revenue O.R. O.R. On-Time On-Time Bremerton 141 8
Goal Actual Budget Actual Goal Actual Eureka 146 10
Western WA 45,413 45,815 88.9 90.9 98.25 94.0 Bakersfield 147 11
Eastern WA 24,042 24,284 73.1 69.8 98.25 98.0 Twin Falls 154 12
Oregon/Idaho 66,848 65,323 95.5 94.7 98.25 96.4 Santa Maria 155 13
N CA & N NV 70,367 72,633 88.0 94.5 98.25 96.6 Redding 191 14
S CA & S NV 78,133 82,425 103.0 105.0 98.25 97.3
Group Two (2) YTD RANK
System 302,363 309,904 92.6 93.7 98.25 96.4 Eugene 86 1
Spokane 89 2
We had another good operating month in and equipment. Although we believe
May 93.7. Not as good as last year where we are in better shape than many of our Medford 95 3
we operated at 92.2. We had one less day competitors, we are experiencing it. As a Las Vegas 100 4
this year was part of the reason. YTD sign of the pressure in our industry, we Mt Vernon 102 5
this year 95.4 compared to 95.7 last year. have had several competitors get out of
the game, (i.e. Express Transport, Pozas Fresno 121 6
System Wide Goal Actual Trucking, and Vitrans). Boise 129 7
Canadian Bills 18 15.1 What are we doing to ensure we can San Diego 146 8
Truckload Per A/M 2.7 1.7 continue to bring Peace of Mind to our Stockton 147 9
Exchange leads 10 2 Customers: We are identifying those
customers who are not helping us and giv- Salem 153 10
Exchange close 3 0 ing them notice of when we can’t handle North Bay 155 11
their product anymore. That may sound Pasco 165 12
There was another $50.00 bonus for all
drastic for Oak Harbor, it is the way we
regular hourly people on our team. This
need to view things if we want to Provide
came from operating below 94 in a given
month. There is more potential along this Peace of Mind for our customers. Here is Group Three (3) YTD RANK
the list of some customers who are in the Reno 49 1
line as there is additional bonus if operate
process of leaving:
at below 92, 90, 88 etc. June and on will Fontana 62 2
tell how we will do 2014. We are close to Walmart – they were one of our largest
where we operated last year at this time, customers several years ago, mainly from
L/A 75 3
slightly better, last year we struggled from Southern CA to their distribution center Auburn 85 4
June to the end of the year. Hopefully this in Hermiston. 2 years ago, when we Sacramento 86 5
year we will have our A game and the end costed out the business, it was not even
result will be improved. paying for the linehaul so we exited most Portland 93 6
We are operating in a different world this
of that business at that time and will exit South Bay 97 7
out of the remaining business in the next
year. The industry is having capacity issues
which is caused by a lack of quality drivers Continued on page 3
2
Motivate
Mo-ti-vate [moh-tuh-veyt]
Verb 1. give somebody incentive: to
give somebody a reason or incentive
to do something. 2. make somebody
willing: to make somebody feel enthu-
siastic, interested, and committed to
something 3. cause somebody’s be-
havior: to be the reason for something
that somebody does.
Motivate Kevin Kellermann
Company Mission Statement
Our Mission at Oak Harbor Freight Lines is to continue to bring
peace of mind through creative solutions.
Do you ever wonder what motivates you to come to So when you ask yourself, “what motivates me to be
work at Oak Harbor each day? Is it for a pay check? a part of the Oak Harbor Family?” Remember that
Is it because you truly enjoy the work you perform? each and every position, first individually, then col-
Is it because you like being part of a team striving lectively, matters.
towards the same clear objective? Everyone may have
slightly different motivations for why they work, and You matter as part of this team, as we strive to con-
what they truly enjoy about their job. As you con- tinue to bring “Peace of Mind” at every touch point
tinue your career at Oak Harbor Freight Lines, one within our customers supply chain. We need to
main hope is that we are all motivated, individually, think of every shipment, as if it belonged to the most
and then collectively, to “Bring Peace of Mind” to our important customer we have in our system. Think of
internal and external customers, every day. every interaction or transaction as if it were the only
one you had each day. Whether a phone call, moving
In an earlier newsletter, (MARCH 2014, Commit- a pallet on our dock or driving safely down the road,
ment Piece), I outlined how every position at Oak what is exciting and motivating is working towards
Harbor is important, especially in the life of just “Bringing Peace of Mind”, to every customer, with
one shipment moving through our system. I talked every shipment, every single day.
about how all departments have some piece in ensur-
ing we bring “Peace of Mind”, from the time we se- We all play a very important role!
cure an account, until we deliver that first shipment.
DVP - Continued from page 2 We are attempting to refine our business and replace that busi-
thirty days. We just could not make any margin on it. ness with some quality type freight that will add density to our
current routes. We are growing with Uline out of Auburn and
Burlington Coat Factory – this will be gone by the end of June. It have started recently with them out of Ontario, CA as well. We
has been with us for over fifteen years. It was a good account until believe we will be starting with Sherwin Williams out of the Reno
about five years ago when we had to cut our rates by twenty five terminal sometime in July.
percent to maintain the business. That adjustment removed what
little margin existed. BCF is an account that requires window de- We will be having sales training for four new account/terminal
liveries, plus scanning at time of delivery, the business was almost managers in July. We are still looking for two AMC people in
an exclusive use so it did not add route density Auburn. We are using the AMC as a management training area
for our team. If you are interested in an opportunity to move into
Urban Outfitters – this will be gone by the end of July. This is a Sales or Management, talk to David Stastny or Gerrit Foster at the
big sort and segregate account which requires window deliveries, Auburn General Office. We are looking for a few good people.
scanning at time of delivery, special handling at time of delivery
and because they required a low price it was not profitable.
3
Peace of Mind
Our Vision Statement is “We will continue to Bring Peace of Mind
through Creative Solutions”. Peace of Mind means different things to
different people. How we each do our jobs, in many cases, is the differ-
ence for whether or not we are bringing Peace of Mind to our Custom-
ers. We have an efficient, service minded team at Oak Harbor. We
are not perfect, we have service failures. How we handle those service
failures is a great way that we can differentiate ourselves. When we fail
to make a commitment, put yourself in the customer’s shoes and con-
sider what you can do to give them Peace of Mind. We received a great
example of how we would like our team to respond from Steve Barnes
in Eugene regarding his customer, Emser Tile:
I wanted to share with you an experience one of our customers had with Oak Harbor Freight. Mrs. Julie Budge is a
Local business owner here in Eugene as Well as one of my favorite people. We have had relationships with various
couriers and freight companies for a long time here at Emser Tile. Our relationship with your team is in its infancy,
that being said the level of service, understanding, and patience your staff has shown has been so incredible that
even a hard and exceedingly frustrating situation was made into an experience that not only we here at Emser Tile
wanted to share, but our customer would like to share.
The short end of the story is that we scheduled a delivery to a high end residential district in eastern Oregon. The
builder provided a phone number and a contact for delivery assistance.
The Builder never answered his phone, and your driver as well as the woman at the office in direct contact with the
end customer were just so gracious and understanding.
They comforted and worked with my customer as if she were their customer. It’s amazing that you can have people
on your team in all areas of your business who can work on the fly and under pressure while maintaining a kind
and courteous attitude.
“Not even Nordstroms is that good” – Julie Budge
Her quote cracked me up.
I thought I’d share.
Cody James King
Trade Sales Representative
Emser Tile
Just in case you were
wondering how we are
doing with Claims so far
this year; here is a claim
scorecard.
This scorecard is main-
tained by the claims
department and can be
accessed any time via
the claims page on the
intranet.
4
W. Washington, Oregon and Idaho District Update
“In order to succeed, your desire for success should be greater than your fear of failure.” –Bill Cosby
The month of May was another step up towards where we want to be. The Oregon/Idaho district came within
98% of their revenue goal, and the Western Washington district exceeded their revenue goal by 3%! Both
districts blew away their cost per bill goals: Oregon/ Idaho came in at $17.01 on a goal of $17.40, and Western
Washington came in at $16.09 on a goal of $16.27. The reason for these successes is because of new cheese.
Both districts had over $30,000 of new cheese combined! Great Job!
May’s Employee Spotlight is shining on Auburn Account Manager Tammy
Lelli.
Tammy was born in Jerome, ID and moved to Puyallup when she was 4. She
has lived there for most of her life. She graduated from John Rogers High,
completed her Associates degree in accounting at Pierce College, and she is
currently working on her Bachelor’s degree in Business Administration at
Brandman University.
Tammy has been married to her husband Chris for 5 years. Chris is a Naval
officer who is currently stationed in Bahrain. Between the two of them, they
have 6 children ranging from ages 7 to 18. Between work, school and kids,
there isn’t a lot of free time left
She started as a CSR in the freight industry with Pro Truck Lines in 1999,
then transitioned into outside sales with Titan Freight Systems in 2001. Since
then, she has worked with Motor Cargo & Bullet. She approached Oak Har-
bor a year ago, due to our reputation and longevity in the freight industry and was excited to accept a position
with Oak Harbor in October 2013.
“I am honored to be part of the team and I am looking forward to working with everyone at Oak Harbor”
Tammy Lelli
5
Bruce Erickson (Certified Scientific)==> Don Timm (MTV PM Supervisor)
“Don was very helpful, patient, was able to multitask in helping me with my
shipment and take care of other things at the same time. Bruce said he was
used to shipping and things don’t always go as well, it was great customer
service! Thanks Don!!”
Andy Kalapaca (VP at Kirkwood Industries)==> Brandon Kollars
“As you well know, a business relationship is not unlike any other relationship. There are
peaks and valleys. The relationship is not defined by the peaks or the valleys, but by how
well that distance is traveled. I can tell you that if Brandon Kollars was not our sales rep, we
would have been lost as a long-time customer of Oak Harbor. While we lost Brandon for some
time to another territory, his value to your company, in our eyes, was defined by, upon his
return, how hard he worked to make sure we were squared away on a billing side as well as
building a program for a specific product we sell that is becoming a growing line for us. His
communication is clear and prompt. His solutions are equitable for all parties involved. In
my 10 years with Kirkwood Industries, Inc. I have never dealt with harder working sales rep
in the trucking industry.
It is rare that compliments are relayed instead of criticism, but I feel Brandon deserves my
time in writing this letter to you.”
Linda Frederiksen (Victorian Design) and Uline ==> Chris Keith and the Olympia
Team
“This was the first time we had an order arrive with Oak Harbor, and I just wanted to
let you guys (Uline) know that they were wonderful. They came early in the morn-
ing and were just on the ball!”
Dana Andrews (InterAmerican Coffee) ==> Sacramento Driver Khamfane
“The customer called to let me know he received the coffee right at 2pm and was very happy. He said this
was the most courteous driver to date! This is great because we’ve had some issues in the past!
Wanted to pass on the good news!“
Sue Davis, Toys in Babeland ==> Auburn’s Mike Jackson
“The consignee just called in to let us know Mike Jackson was the nicest and
most helpful driver
she has had in a long time. How refreshing :O)
To “Tag” Someone send comments to Mhobby@oakh.com
6
Cherish Skramstad (Corporate Rates)==> Angie Brown (Corporate Claims)
“I just wanted to recognize Angie in claims. She is always on top of things and
she does an awesome job! Keep up the good work Angie. “
Lori Faulkner (CS Eugene)==> Greg Mooers (Eugene Driver)
“Ken @ Gibbs Furniture in Corvallis, OR called to say “Thank You” and to let us know what a
great job Greg does for them. “He’s a sweetheart and takes the best care of us!”
“He’s friendly and we always look forward to seeing him”
David Stasnty ==> Ralph Saldana (Fresno Inbound Lead)
“Thank you for taking the lead on the large load from Pan Pacific yesterday and
making this happen for our customer, PACCAR! You owned this from the begin-
ning and your work is very important to Oak Harbor and to our customers and
your dedication to getting this done went a long way to “Bring Peace of Mind” to
PACCAR. This is one of the many reasons they trust us to handle this work for
them!”
San Diego Team ==> Fernando Martinez
“Thank you for caring enough to bbq for the team and feed
our hungry crew in Sunny San Diego.“
Mike Hobby ==>
David Hoffman (Corning) and
Dave Parsons (Pasco)
“I want to say an official thank you for all
the great pictures you’ve been sending, I re-
ally appreciate it. Having some great Oak
Harbor pictures to choose from makes my job
easier. Keep them coming.”
7
Be a Mentor
Article one taught us that if we are bored in our job or have
problems that are not going away—it is up to us to fix it. Article
two gave us some practical steps to getting help in areas of life
where we are weak. This final article will give some principles to
becoming a mentor.
If you are not open to being mentored by anyone then you Part 3
shouldn’t be a mentor.
That is a pretty negative opener, but a really important point to make. It doesn’t matter how old you are, if you
aren’t open to learning from others you will mentor people into close-mindedness and stubbornness. That is
the opposite point of being a mentor! Mentorship is about opening yourself up to new ways of thinking, new
streams of wisdom, and fresh insights for life. Here are some practical steps to helping others along life’s jour-
ney.
IDENTIFY YOUR STRENGTHS
It is the job of the mentor to identify a few personal strengths. It is from these personal strong points you will
have a platform to help others. These strengths could be your marriage, your work ethic, your life experience,
vision casting, or ability to adapt to a changing work situation. Once you have identified your strengths you are
prepped to help those around you.
ASK HARD QUESTIONS
Asking lots of questions is the best way to help people see where and why they are off the right path. If you are
really going to help someone, you have to be willing to rub them the wrong way through asking hard questions.
Asking probing questions is the best way to help someone understand where they went wrong and how to self-
correct.
Asking hard questions and patiently letting people answer is one of the easiest ways to help people understand
their flaws, inconsistencies, and poor thinking patterns. Many people just need someone to talk through their
problems out loud. It is the mentor’s job to give a platform for the learner to think their problems through while
patiently pushing them in the right direction. Once people have talked themselves into a dead-end and realize
they need help, that is when the mentor begins to direct the person in the right direction. Wrong thinking leads
to wrong living. Right thinking leads to right living.
BE VULNERABLE
It is crucial that mentors set the tone by their willingness to open up about the difficulties faced along the road
of life. The mentor can’t simply be the wise guru with all the answers. Many people learn best through hearing
stories of failure, hardship, and disappointment. Although it is humbling, sharing the mistakes that you made
along the way, help mentees avoid the same mistakes.
I hope you learned something. For any follow-up questions or thoughts feel free to
email me a chaplain@antichhp.com.
Joshua Buck is the Chaplain at our Los Angeles Terminal. He is also the Lead Pastor at
Antioch church in Northeast Los Angeles. You can find Josh regularly around the termi-
nal, he is available for couseling or just to listen as well as perform weddings, funerals,
baptisms etc.
8
N. California and N. Nevada District Update
The CN district has been blessed with positive revenue growth so far YTD, and May was not exception.
Our new cheese commitment for May was $55,800 and we were able to attain $89,108 or 159.7% above
the projection. The per-day goal for May was $70,367 and the team was able beat that goal by 3.2% (or
$72,633 / day). This also represents a 5.2% improvement from the same period last year.
The big hitters this month were Tranzonic $9700 - Peter Solin-
sky/Reno, Hettich AM $3800- Peter Solinsky, Reno. Glassflos
$16,000- Justin Hoch, Reno. NCH $4,500 – Dennis Weishaar
and Hospiria $15,000 – Dennis Weishaar.
For June we have a total of $78,950 in committed new Cheese.
MTD we are beating the revenue goal by 1.9, or $72,633 on a
$71,704 per day goal.
In this edition I want to take the time to commend the sales
efforts of Kevin Laughlin for both leading the district in eShip-
ping leads submitted and for remaining on the lead spot in
group 3 “Best In Class”. Congratulations Kevin.
Our main focus for the district remains with securing ad-
ditional routings destined to NEMF and Specialized services,
and also eShipping leads and closes.
9
Auburn helps the Bear Cub Scouts
The Auburn Terminal had a visit May 22, 2014, from Pacific Harbor Bear Cub Scout Troop 234 out of Tacoma, WA.
This was coordinated by Auburn CSR Rebecca Owens to assist the scouts with obtaining patches and pins in a num-
ber of areas . The main purpose was to learn how businesses operate.
10The scouts were able to meet with our employees in many areas – IT, Billing, Customer Service, Dock, P&D and the
Shop. Hopefully you enjoy some photos that were taken from the visit.
A big “Thank You” to all the employees who contributed to the success of this tour. Special thanks to Rebecca for
putting this opportunity together for Oak Harbor to interact with the community and help these young men progress
toward their goals.
11Eastern Washington District Update
Key Goals:
• O.R. Budget Goal was 73.07 we came in at 69.76
• Revenue Goal $24237 we came in at $24284
• Cost per Bill Goal $13.29 we attained $13.43
• On Time Service Goal 98.25 we attained 97.99
May of 2013 was the largest revenue month we had seen since April of 2008 and the largest revenue month we had
last year so May was the month to beat for our team! We missed our CPB goal by a little bit it was the first month we
missed this year. On time service has been a challenge but the team is doing the best they can getting the freight deliv-
ered. Keeping the service the up has had a direct impact on our cost late arrivals meant multiple trips out on the P&D
routes rather than cleaning the dock.
Challenge we all have right now as we try to find
balance as our system fills and customers still
expect the Peace of Mind we bring them!
At right is picture of our 4 senior drivers in Pasco
in front of the first new tractor for the district. As
you can see from the smiles we are very happy to
see the new trucks finally come our way!
From left to Right Robert Fromm, Reo Maggard,
Andy Shoemaker, John Curtis.
Account Management Center Update
Congratulations to Blair Russell for winning the AMC Sales Achievement
award for the month of May. He came in at 113.9% of his goal, and it is Blair’s
2nd time leading the department in revenue attainment in his short few
months on the team. As a team, the AMC finished at 106.5% of revenue goal
in May. We also made New Business, Partnership, & Field Rev goals as a
team.
Alyssa Opland took the top spot in New Business revenue in May, in just her
1st full month in the position! A stellar performance by both of our new-
comers, Blair & Alyssa!
Significant new/returning business in-
cluded Expert Warehouse (REN), Maxon Lift Corp (LAX), Pro Foods
(AUB), & Red Goat Fabrication (PAS).
We still have two openings on the Inside Sales team. We are looking for
aspiring team members who want to go further with OHFL, are pro-
spective leaders, and are willing to relocate in order to advance. If you
know someone, or are personally interested, please send a resume to
AMCPosition@Oakh.com.
Gerrit Foster - AMC Supervisor
12Eastern Washington Employee Highlight
Dave Bonwell – Wenatchee Operations Supervisor
Dave and his wife Wendy have been married for 28 years this past May.
They have lived in the Wenatchee area their entire lives. Dave had been
an Oak Harbor customer he had worked at Wilbur Ellis for 20 years. He
left Wilbur Ellis to start up a new Ag Company called Cascade Distribut-
ing. Dave took Cascade Ag from the ground up to a multi-million dollar
company. After over 25 years in the Ag business Dave and his wife Wendy
after living all their lives in Wenatchee area decided to pack up and move
to Florida to help their son open a new restaurant. After a couple of years
there they decided to come back missing Wenatchee. Also their daughter
and her husband were here they now have 3 children so Dave is a busy
Grandpa helping with all sorts of activities!
When Dave returned he came to see me and we had an
opening for a P&D driver he came on board in July 2003
as a driver. Dave is actually a 2nd generation employee
his father Loren (Gene) Bonwell started with us in 1987
and retired from Oak Harbor he had worked freight
his whole career. (Copy of old newsletter at right with
Gene’s announcement). Dave has performed many roles
at the Wenatchee Terminal also he has been a leader in
the District helping me to improve our team. Dave along
with Branon from Spokane we’re my critical process
review team before that process was invented! We did
our own internal audits in the district and used much
the same process that Tom is using now. These audits
that Dave and Branon performed many years ago have
helped with our success today. Dave is also a district
road tester for us and helps with many of the new hires
around the district. He also during our slow times took
on the dispatch for Wenatchee and Yakima as well as
customer service. Dave may not admit it but he is a
perfectionist failure and anything but Peace of Mind can
get a bark out him!
That trait of being a perfectionist has made Dave very
successful in building and restoring cars. Over the years
he has built dozens of cars and pick-ups. Many of them
selling for 50 to 75K he does amazing Work! His current project a 1958 corvette was very rough when he started but it
is almost show condition and soon will be for sale! Get your check books out!
13All Eyes on Safety by Larry Hansen
When we talk about creating and maintaining a safe work place, many people ask the question,
“What can I do?”
The answer is simple. “Participate! It’s up to all of us.”
Be on the lookout for safety hazards. All injuries can be prevented. Each of us must contribute to make Oak
Harbor a safe place to work.
In the 1930’s, industrial safety studies showed that 85% of injuries or accidents were caused by “unsafe ac-
tions”, 15% were caused by “unsafe conditions”. Since that time, safety standards and regulations have im-
proved conditions. In today’s industry, 94-96% of injuries or accidents are caused by “unsafe actions” while
only 4-6% are due to “unsafe conditions”. While it is still important to be on the lookout for unsafe condi-
tions, we need to concentrate our efforts on people working safely.
Here are some things to look for:
1. Unauthorized use or operation of equip-
ment, specifically untrained people.
2. Standing in an unsafe place or unsafe
posture; including using incorrect lifting
technique; jumping from tractors, trail-
ers and docks; and awkward push/pull
positions.
3. Failure to secure or tie down against
unexpected movement, falling objects.
4. Operating or working at an unsafe
speed.
5. Failure to warn or signal as required.
Failure to communicate actions to oth-
ers.
6. Removing or making safety devices
inoperative.
7. Using defective tools or equipment.
8. Using tools or equipment unsafely or
using the wrong tool for the job.
9. Servicing moving or running equip-
ment.
10. Riding hazardous moving equipment.
(No passengers allowed on forklifts or
hostling tractors)
11. Horseplay, distracting, startling and kid-
ding.
12. Failure to wear personal protective
equipment such as gloves and boots.
Safety is a Team Effort! When you see a fellow employee working unsafely, take a minute to let them know
we’re concerned about their safety.
Come to work healthy every day; go home to your family the same way.
142014 Oregon Super-tech Competition
The competition was on June 21 and Oak Harbor had three Mechanics Compete.
Congratulation to all the THREE competitors all from the Portland Shop!
Jon Henrie took FIRST PLACE in the Supertech competition and will go to Nationals! WAY TO GO, Jon!
Individual Results.
Rank First Name Last Name Company Score Team Score
1 Jon Henrie Oak Harbor Freight Lines 77.75 72.6
3 Michael Ralls Oak Harbor Freight Lines 70.81
5 Dean Berkheimer Oak Harbor Freight Lines 69.25
The competition was very close with the top five competitors with only 8.5 points separating FIRST and
FIFTH:
Rank Competitor Score
1 Jon Henrie - OHFL 77.75
2 Kelly Myers – WalMart 74.39
3 Michael Ralls - OHFL 70.81
4 Craig Joplin – UPS 69.55
5 Dean Berkheimer - OHFL 69.25
Oak Harbor also took home the award for BEST OVERALL TEAM AVERAGE score: 72.6.
Even though Mike Vallery could not participate in the state completion (because he has won the last two
years in a row), He is still planning on competing at Nationals alongside Jon this year in Orlando.
2014 Oregon Truck Driving Championship
The competition was on June 14 and Oak Harbor had four Drivers Compete.
No one placed in their respective classes, but were competitive and we know all had a good time and are
looking forward to competing again next year.
Individual Results.
First Name Class Company Score
Marcus Caroll 3 Axle Oak Harbor Freight Lines 152
Daniel Rathsack 3 Axle Oak Harbor Freight Lines 129
Jermiah Smith 3 Axle Oak Harbor Freight Lines 214
Luis Vela Flatbed Oak Harbor Freight Lines 195
15just don’t think of Oak Harbor for
their Truckload, Refrigerated, Flat-
bed, Intermodal, etc… business and
David Stastny you may need to ask them about
their Specialized Services needs
several times in order to get them
to think about Oak Harbor as a pri-
mary option for these needs.
Specialized Services Keep in mind that in the race for
“Best in Class” you can earn 10
It’s hard to believe that we are turn- customer’s needs throughout their points per month or a total of 120
ing the corner into July and near the entire Supply-Chain from Intermo- in the year and once you get an ac-
half-way point in 2014- Where did dal or Truckload into a production count set up, we will handle all of
it go? It doesn’t feel like it will slow facility to warehousing and final the work on your repeat loads so
down anytime in the near future. mile delivery with white glove ser- you will see you load count grow
vice. with little work on your side.
What an exciting time to be selling
at Oak Harbor; we get the oppor- While we have had some challenges Also, I want to make certain you
tunity to talk with customers about this year finding capacity, we have are aware that at our new San Di-
the ltl service that built our repu- been successful in adding capacity ego terminal we have 10,000 sq ft in
tation of “Bringing Peace of Mind for Zep from Corona to Kent and available warehousing space.
since 1916”, we have an option with we are discussing needs with sev-
eShipping EXCHANGE to discuss eral customers that have been dis-
their TMS needs where, in the past, appointed by the marketplace and
we would typically lose this busi- want to work with someone they
ness and sometimes after very sig- can trust. Often, the best SpS cus-
nificant relationships and last, but tomers are the ones we have estab-
not least, is our Specialized Services lished relationships with through
Division where we can discuss our our traditional ltl service and they
New Team Member
We are pleased to announce the addition of new Port-
land Account Manager John Steinke to the Portland
sales team.
John comes to us with over 20 + years of LTL experi-
ence with FedEx Freight and has spent the last three
years with Forte Logistics on the 3PL side of the sale.
John has been Married for 30 years and has 3 Chil-
dren. He loves the outdoors and enjoys riding his
motorcycle in his spare time .
Please join us in welcoming John to the Portland
Sales Team.
167am in Medford. The second trailer trailers were, etc.
loaded at noon. They just called me
Finally, a success story from last to tell me how thrilled they are that
month: we were able to do this and it went We did nothing, but have the cus-
I just wanted to tell you about a off without a hitch. I can’t even tomers, make a few phone calls, and
very satisfied customer in regards tell you how many times he said, do the billing.
to a truckload thru our Specialized “Thank you“!!!!
Services. That is why this was started…..to
This customer’s freight will be de- take care of our customers, so we
livered Monday morning and we are all that they need.
made some money on these loads.
Not only did we satisfy our custom- I can guarantee that when RSD
er, but…. needs something else outside of
the box, they will call us. Also, as
• We didn’t have to haul pups in thrilled as the Distribution Center
RSD in Eugene called us need- our headhaul lane (trust me, I Manager was, all of the RSD loca-
ing 4-5 pups from Medford OR to would have gotten a call about tions will know what Oak Harbor
Boise ID so they could open their that one.)
new distribution center. This is a was able to do for them and when
headhaul lane so obviously, it’s ex- • We didn’t give the freight they need something, we will be
pensive, it takes longer, and it clogs away to another carrier. It is the ones they call. I hope when we
up our system. We would not have NEVER a good thing to have get those calls we realize that Oak
been able to do these in the time- a competitor have an oppor- Harbor is VERY capable of tak-
frame that they would want. tunity to deal with one of our ing care of our customers even if
customers. it means a little more thinking to
I called some of our carriers for our figure out a way to make it happen.
truckload division and even though • We saved them money and we Kara Merrill
it took some work and time I came made money.
up with a carrier for them and a rate Thank you Kara for your work with
that they were happy with and that • This got handled quickly and this customer and for taking the
was lower than our set rate. the customer didn’t have to time to share the story with all of us!
wait for their freight or keep
We loaded the first trailer today at calling wondering where the Happy Selling!
David Dickinson Sings the Anthem
David Dickinson, Bremerton P&D Driver,
sang the National Anthem at the Tacoma
Rainier’s homegame Monday, June 23.
David, who has been singing for many years
even doing opera in Oregon, used social
media to submit a video performance to the
team. Upon watching the video, they signed
him up and he did a great job.
Check it out on the web at:
https://www.youtube.com/
watch?v=JUH61wDSRx0
P.S. The Rainiers beat Oklahoma City 9-8 be-
hind the pitching of Brandon Maurer who was
called back up to the Mariners on 6/24.
17Northern California Truck Driving Championship
L to R: Tim Wallmark (TM), Joe Guzman, Ben Manzanares, Bobby Richardson, and John Jacobson (OM).
Bobby Richardson placed 3rd overall in doubles. He then Joe and Ben also did well and will be competing again
went to State the following day and placed 5th overall. next year and want to win.
Congratulations to Bobby and his accomplishment on We’re very proud of the drivers that participated from
his first time competing. the Sacramento facility and by representing Oak Har-
bor Freight Lines.
18Name Location Years Job Name Location Years Job
Randy Stiles Fontana 6 Driver Robert Mann Portland 2 Biller
Sergio Canul Fresno 6 Driver Daniel Carey Reno 2 Driver
Erwin Perez Los Angeles 6 Dock Clarence Williams Auburn 2 Dock
Michael Coons Auburn 6 IT Jacob Sanders Reno 1 Driver
Michael Burgholzer Portland 6 Dock Dominique Sandoval Fresno 1 Driver
James Herzbrun Reno 5 Driver Donald Candella Los Angeles 1 Driver
Gilbert Arias Los Angeles 5 Driver Edgar Quezada Los Angeles 1 Dock
Cresencio Zubieta Los Angeles 4 Dock Ned Jack North Bay 1 Dock
Theodore Maxson Mt. Vernon 4 Driver Louis Ortiz South Bay 1 Driver
Patrick Cooper Reno 4 Driver Michael Frith Fontana 1 Driver
John Hernandez Fontana 4 Driver Judson Clark North Bay, 1 Driver
Timothy Wallmark Sacramento 4 Term Manager Jordan Edris Eugene 1 Dock
Kenneth Crawford North Bay 4 Driver Rebecca Owens Auburn 1 Cust. Sevice
Scott Downing Medford 4 Driver Tatyana Pleshakov Portland 1 Cust. Sevice
Stephen Dakin North Bay 4 Driver Michael Gianni South Bay 1 Driver
Timothy Freeman Redding 4 Driver Jose Iniguez Los Angeles 1 Driver
Edward Knowles San Diego 3 Driver Victor Estrada Los Angeles 1 Dock
Michael Imes Portland 3 Dock Tavish Dullenty Auburn 1 Dock
Phillip Gutierrez Fontana 3 Dock Sergio Fuentes Los Angeles 1 Dock Supv.
Maciel Estrada Los Angeles 3 Greaser Jose Granados Fontana 1 Driver
Robert Wheeler Sacramento 3 Driver Marco Carrillo Los Angeles 1 Driver
Danilo Rubang North Bay 3 Driver David Horsley Sacramento 1 Dock
Troy Davis Stockton 3 Driver Anthony Brown Sacramento 1 Dock
James Carter Olympia 3 Driver Nicolas San Los Angeles 1 Driver
Michele Schartung Spokane 3 Biller Alberto Gomez Los Angeles 1 Dock
Joshuah Romeike Pasco 3 Dock Daniel Garcia Fontana 1 Dock
Glenn Morgan Redding 2 Driver Michelle Stussy Corporate 1 AR
Jeffrey Jacobsen Las Vegas 2 Driver Francisco Tovar Auburn 1 Dock
Jason Peterson Corporate 2 AR / AP Mgr Jeremy Conoly Redding 1 Driver
Shane Holcomb Eugene 2 Driver David Garcia Los Angeles 1 Dock
Stephen Noxon Reno 2 Driver Anthonie Cochran Auburn 1 Dock
Jonathan Wieneke Stockton 2 Driver Marc Parker Reno 1 Driver
Angela Brown Corporate 2 Claims Alejandro Flores Los Angeles 1 Driver
Nina Piatnitsky Auburn 2 IT Kelli Shaw Spokane 1 Cust. Sevice
Hugo Hinojosa Auburn 2 Dock Kenneth Wright Spokane 1 Driver
Charles Valenzuela Los Angeles 2 Dock George Horn Sacramento 1 Driver
Melanie Poole Auburn 2 Cust. Sevice Jose Perez Bakersfield 1 Dock
Matthew Neumiller Auburn 2 Driver Kailee Jensen Auburn 1
Gerrit Foster Corporate 2 AMC Jordan Covey Pasco 1 Dock
Tina Braithwaite Reno 2 Driver Steven Viterali Portland 1 Driver
Robert Archey Sacramento 2 Driver Alonzo Torrez-Cota Fresno 1 Driver
David Leanna Portland 2 Driver Ernesto Luna Bakersfield 1 Driver
Randy Garman Portland 2 Dock
19July
Anniversaries Name
Jerry Stebbins
Location
Mt. Vernon
Years
28 Driver
Job
Douglas Dyche Auburn 27 Driver
Michael George Auburn 25 Driver
Michael Weiler Yakima 22 Driver
Jeffrey Wilson Eugene 22 Driver
Marc Williams Reno 21 Driver
Mark Hafner Pocatello 19 Driver
William Schuler Auburn 19 Driver
Kevin Haffner Boise 19 Driver
Mark Weber Portland 18 Acct Manager
Joanne Gordon Portland 18 Cust. Sevice
Tony Tagaloa Los Angeles 18 Clecical
Mark Stein Boise 17 Driver
Stacey Walden Redding 17 Driver
Floyd Frisk Klamath Falls 17 Driver
Andrey Lutsyuk Auburn 17 Driver
Kevin Pook Auburn 16 Driver
Charles Adcock Auburn 13 Driver
John Spencer Eugene 13 Driver
Jerry Stebbins
Doug Dyche
Monte Sledge Sacramento 12 Mechanic
Breanna Naccarato Corporate 12 IP
David Bonwell Wenatchee 11 Dock Supv
Robert Yerke Fresno 11 Driver
Hector Grosso Los Angeles 10 Driver
Oscar Arciga Los Angeles 10 Driver
Lawrence Davis Spokane 10 Driver
Vincent Silva Auburn 10 Dock
Eric Vander Pol Olympia 9 Term. Manager
Rocky Compton Boise 9 Dispatcher
Michael George
Michael Weiler
Ruben Lopez Fontana 9 Dock
Ian Lowe Spokane 9 Dock
Pedra Hutchinson Los Angeles 9 Cust. Sevice
Randall Johnson Reno 8 Ops Manager
Tim Johnson Los Angeles 8 Dock
Lysa Greer North Bay 8 Cust. Sevice
Samuel Gallegos Los Angeles 8 Dock
Viorel Buzatu Mt. Vernon 8 Driver
Kenneth Walton Fresno 8 Dock
Darin Stieve Sacramento 8 Dock
Marc Williams
Jeffrey Wilson
Mark Vander Pol Corporate 7 Pricing
Rodrigo Uriostegui Fontana 7 Driver
Thomas Leonard Corporate 7 National Sales
Mark Gonzales Los Angeles 7 Dock
Robert Key South Bay 7 Driver
David Dickinson Bremerton 7 Driver
Alfredo Mosqueda Los Angeles 6 Dock
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