PROGRAM The international 3D online congress 29th September & 30th September 2021 - ITSM Horizon
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The international 3D online congress
29th September & 30th September 2021
PROGRAM
CMT+1 1. Congress-Day CMT+1 2. Congress-Day
8:00
am
Open the doors / Discovering O 8:00
am
Open the doors / Discovering
9:30
am
Opening ITSM-HORIZON-2021
V 9:45
am
Good morning
10:00 – Lectures
11:55 E 10:00 – Lectures
11:55
am am
12:00 – Visit to the exhibition /
12:55 Lunch break
R 12:00 – Visit to the exhibition /
12:55 Lunch break
pm
13:00 – Lectures
V pm
13:00 – Lectures
15:55 15:55
pm I pm
16:00 – Fly through the HORIZON 15:00 – Marslander simulation
16:30
pm
E 19:00
pm
from
16:30
Summary first day &
Barbeque Talk with concentrated IT & W 16:00
pm
Summary and say goodbye
pm Service Management Knowledge The exhibition will remain open until midnight!
1. CONGRESS-DAY MORNING: LECTURES
CMT+1 HORIZON-Session ORBIT-Session
10:00 – Software im Auto vs. Produkt-Daten-Mgmt. Living in a Ghost world?
10:25 Patrick Maier, Senior Consultant Automotive & punctdavista AG
am Transformation Mathias Traugott
10:30 – Leitplanken statt starre Korsette im ITSM Der Tag beginnt mit 1.000 E-Mails!
10:55 aretas GmbH Cordaware
am Martin Beims, Gründer & Servicementor Benedikt Stümer-Weinberger
11:00 – Wieso der erfolgreiche Einsatz einer Low-Code ITOM demystified – Der Weg zu proaktivem ITSM
11:25 Plattform im Unternehmen ohne die Akzeptanz iTSM Group
am bei den professionellen Entwicklern zum Fabian Kunzke
Scheitern verurteilt ist.
Simplifier AG, Christopher Bouveret, CIO
11:30 – Digitalisierung, Agilität, Time-to-Market Service Monitoring im Zeitalter der Cloud
11:55 DB Systel GmbH USU
am Ralf Eckey, Senior Consultant Jens Harms & Heiko Obermüller1. CONGRESS-DAY AFTERNOON: LECTURES CMT+1 HORIZON-Session ORBIT-Session 13:00 – Verwaltung von ITSM mit Microsoft Azure Erfahrungsaustausch trifft auf Digitalen Champion 13:25 ESC Deutschland GmbH net!IT pm Alexander Wachtel, CEO Stephan Schramm & Larissa Wissmann 13:30 – IT outsourcing – erfolgreich durch konsequentes Major Incident Handling in einer High Velocity IT 13:55 Service Integration Management mit Atlassian pm KVN, Andreas Grupe, Providermanagement greenique, Jovan Ilic 14:00 – Business-Servicekatalog als Lenkrad eines CIOs 14:25 Universitätsklinikum Frankfurt Agile Service-Organisationen gestalten - eine Reise pm Jens Schulze, CIO zum mitmachen 14:30 – Adaption of the CECAR model in the different-thinking.de 14:55 software tendering process Robert Sieber pm RConsulting, Jörg Richert, Inhaber
1. CONGRESS-DAY AFTERNOON: LECTURES
CMT+1 HORIZON-Session ORBIT-Session
15:00 – From the basic problems in IT to the Mgmt. Communication - a success factor of negotiations
15:25 problems of digitization in a short run G-NE, Miriam Haas
pm eGroup Europe SA
Sven Burgmans, Projektkoordinator IT
15:30 – Herausforderungen und Chancen eines IT-
15:55 Management der Zukunft
pm Prof. Peter Sachsenmeier
Professor für Wirtschaftsinformatik, Oxford
16:00 –
16:30 Fly through the HORIZON
pm
from Barbeque Talk
16:30
pm
Meeting point: at the beach club around the campfire2. CONGRESS-DAY MORNING: LECTURES
CMT+1 HORIZON-Session ORBIT-Session
10:00 – Mobiles Arbeiten - Ganzheitlicher Service Bring in the Enterprise Service Management
10:25 Hamburg Süd culture in your organization with ServiceDesk Plus
am Jose Silva, Manager IT Enterprise Service Zoho Corporation Pvt Ltd
Management Prem Maheswaran
10:30 – Human Experience Agreements (leave the Die Top-Herausforderung im IT Service
10:55 money out) Management - effiziente Verwaltung hybrider
am Shared Learning Advocate Cloud Infrastrukturen
Katrina Macdermid, Director USU, Roland Ludwig
11:00 – Robot Process Automation – Testautom. von vor
11:25 20 Jahren oder endlich Revolution?
am CGI Why Design Thinking is the best approach to
Heinrich Grefe, Director Consulting Expert being agile
11:30 – ITSM und Cybersecurity, Abhängigkeiten und Value4p
11:55 neue Synergien Karla Schlaepfer
am Alfred Speer GmbH
Michael Kirchgessner, CIO2. CONGRESS-DAY AFTERNOON: LECTURES
CMT+1 HORIZON-Session ORBIT-Session
13:00 – Our secret formula: How we make work better The digital gold of ITSM Scholderer GmbH
13:25 Two Hills Ltd Scholderer GmbH
pm Rob England, Managing Director Dr. Robert Scholderer
Dr. Cherry Vu, CEO
13:30 – Kundenzentriertes und Toolunterstütztes SLA-
13:55 Management lohnt sich
pm 1&1 Telecommunication SE Digitale Transformation: nachhaltig. zukunftsfähig.
Christian Schäfer, Senior IT Process & Service gestalten
Manager kaneo GmbH - green IT solutions
14:00 – Geschäftserfolg durch die Entwicklung digitaler Nele Kammlott
14:25 und IT Strategien mit ITIL 4
pm Axelos
Sidra Sammi2. CONGRESS-DAY AFTERNOON: LECTURES
CMT+1 HORIZON-Session ORBIT-Session
14:30 – Holistisches IT Management Wie gewinne ich eine (öffentliche) Ausschreibung?
14:55 Stefan Orbach, CIO G-NE
pm Hagen Aescht
15:00 – IT automation with AI and Analytics: the road 15:00 – 19:00 pm
15:25 to managing next generation Telecom / Xperiencing and Xperimenting ITSM in the
pm Enterprise Networks Marslander simulation
Broadband Gurus S,A.R.L GamingWorks
Sadiq Malik, Digital Architect Telcos EMEA Claudine Koers
15:30 – ESM isn’t ITSM across the Enterprise
15:55 Tedder Consulting LLC Inceasing the demands for end-to-end
collaboration and value streams, the
pm Doug Tedder, Principal Consultant need to break down traditional SILOes
and improve the faster flow of work.
But how? Come and explore!The international 3D online congress
29th September & 30th September 2021
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