Service and Warranty Information Mercedes-Benz Certified Pre-Owned Limited Warranty - Mercedes-Benz
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Certified Pre-Owned
by
Mercedes-Benz
Service and Warranty Information
Mercedes-Benz Certified Pre-Owned Limited WarrantyDear Mercedes-Benz Owner: As an authorized Mercedes-Benz Dealer, we are dedicated to providing you with an ownership experience that exceeds your expectations. This Service and Warranty booklet is designed to help you understand your vehicle’s Mercedes-Benz Certified Pre-Owned (MBCPO) Limited Warranty. Please contact us if you have any questions about the details of your vehicle’s warranty. Mercedes-Benz Dealership Signature and Stamp
Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — General Provisions
Agreement Geographic Territory, Terms, – MBCPO Limited Warranty coverage Details on Your Vehicle’s MBCPO
and Mileage Expiration begins after the expiration of the New Limited Warranty Terms
Vehicle Limited Warranty.
For Vehicles with Remaining
New Vehicle Limited Warranty – MBCPO Limited Warranty coverage New Vehicle Limited Warranty
at the Time of Delivery expires five (5) years after the New Start Date:
Vehicle Limited Warranty start date or
This Mercedes-Benz Certified Pre-Owned Month Day Year
when the vehicle reaches 100,000 total
Limited Warranty only applies to covered
vehicle accumulated miles, whichever New Vehicle Limited Warranty Ends:
repairs to the vehicle occurring within
occurs first.
the United States and Puerto Rico. If the Month Day Year
New Vehicle Warranty on your MBCPO – If you purchased an MBCPO Extended or at 50,000 total vehicle accumulated
vehicle was still in effect when you took Limited Warranty, please refer to miles, whichever occurs first.
delivery of the vehicle, the MBCPO page 8 of this booklet for additional
Limited Warranty on your vehicle begins information. Total Vehicle Accumulated Mileage
and ends as follows: on MBCPO Delivery Date:
– The New Vehicle Limited Warranty Miles
remains in effect for its original term Mercedes-Benz Certified Pre-Owned
(four years or 50,000 total vehicle Vehicle Delivery Date:
accumulated miles, whichever occurs
first). Month Day Year
MBCPO Limited Warranty Ends:
Month Day Year
or at 100,000 total vehicle accumulated
miles, whichever occurs first.
6Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — General Provisions
Agreement Geographic Territory, Terms, Details on Your Vehicle’s
and Mileage Expiration MBCPO Limited Warranty Terms
For Vehicles without Remaining
New Vehicle Limited Warranty Total Vehicle Accumulated Mileage
at the Time of Delivery on MBCPO Delivery Date:
This Mercedes-Benz Certified Pre-Owned Miles
Limited Warranty only applies to covered
MBCPO Limited Warranty Start Date:
repairs to the vehicle occurring within
(which is the Delivery Date of your
the United States and Puerto Rico.
MBCPO Vehicle)
MBCPO Limited Warranty coverage is
for 12 months from MBCPO delivery date Month Day Year
or at 100,000 total vehicle accumulated
miles, whichever occurs first. MBCPO Limited Warranty End Date:
If you purchased an MBCPO Extended Month Day Year
Limited Warranty, please refer to page 8 or at 100,000 total vehicle accumulated
of this booklet for additional information. miles, whichever occurs first.
7Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — General Provisions
Geographic Territory, Terms, and Mileage If you purchased a Mercedes-Benz
Expiration Certified Pre-Owned Extended Limited
Warranty, please consult your copy of
For Vehicles with an Optional
the Mercedes-Benz Certified Pre-Owned
Extended Limited Warranty
Extended Limited Warranty Agreement for
This Extended Limited Warranty only an explanation of warranty coverage and
applies to covered repairs to the vehicle limitations under that agreement.
occurring within the United States and
Puerto Rico.
Optional Mercedes-Benz Certified
Pre-Owned Extended Limited Warranty
coverage is for:
1 year/120,000 miles
2 years/135,000 miles
beyond the time duration of the
Mercedes-Benz Certified Pre-Owned
Limited Warranty or until the vehicle
reaches the vehicle accumulated miles
listed above, whichever occurs first.
8Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Item Coverage
Items Covered Under This Warranty Any repairs will be made as deter- 3. REAR AXLE: Center section/rear
mined by Mercedes-Benz USA, LLC, axle and all internally lubricated parts,
During the specified warranty period, using new or remanufactured Genuine including internally lubricated seals
all necessary repairs or replacements of Mercedes-Benz Parts at its discretion. and gasket, axle side shafts, drive shaft,
the parts listed below will be made by drive shaft center bearing, drive shaft
any authorized Mercedes-Benz Dealer If a Part Is Not Listed, It Is Not Covered
flex-disc assembly, rear axle shaft
(as applicable) at no charge* to you or 1. ENGINE: Engine block, cylinder bearings and hubs.
any eligible subsequent Private Party head(s), cylinder head gasket(s), all
Purchaser**, to correct defects in material internally lubricated parts, including 4. ELECTRONIC STABILITY PROGRAM
or workmanship in covered vehicle parts internally lubricated seals and gaskets, (ESP): Control module, wheel speed
and/or systems of a Mercedes-Benz intake and exhaust manifolds, timing sensors, hydraulic pump and electric
Certified Pre-Owned vehicle. Items chain cover, flywheel, flex-plate, vibration motor, all hydraulic lines and lateral
covered below must have been installed damper (harmonic balancer), coolant acceleration sensors.
prior to or at MBCPO retail delivery. pump, turbocharger, supercharger, belt 5. AUTOMATIC SLIP DIFFERENTIAL
DEFINITION OF TERMS tensioners, injection pump, control (ASD): All hydraulic system components
module, and motor mounts. including pump, pressure lines, solenoid/
*No Charge: Mercedes-Benz Certified
Pre-Owned Limited Warranty repairs and 2. TRANSMISSION: Transmission case, valves and control module.
replacements will be made at no charge for
parts or labor as well as those diagnostic
control module, all internally lubricated 6. ELECTRONIC TRACTION SYSTEM
operations that are directly related to the parts, including internally lubricated seals (ETS): Hydraulic unit (ABS/ETS),
warranty repairs. and gaskets, valve body, automatic trans- charging pump, pressure reservoir,
**Private Party Purchaser: Any purchaser mission metal lines, torque converter, control module, vehicle speed sensors.
of the vehicle other than a motor vehicle modulator control valve, control pressure
dealer, an authorized Mercedes-Benz Dealer cable, shift linkage(s), master/slave 7. ACCELERATION SLIP REGULATION
or a person engaged in the business of (ASR): Hydraulic unit (ABS/ASR),
cylinder, clutch disc, pressure plate, clutch
buying, selling, or exchanging vehicles.
release bearing and fork for vehicles charging pump, pressure reservoir
equipped with a manual transmission. and control module.
9Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Item Coverage, continued
8. M-CLASS MODELS ONLY: Transfer 12. FUEL INJECTION SYSTEM: Vacuum 14. SUSPENSION: Coil springs, anti-sway
case, transfer case shift motor, front axle, shutoff, vacuum control valve, ALDA/ torsion bar as well as associated linkage
front differential component assembly, BCAPA (barometric pressure-charge air and brackets, ADS pump (where appli-
including seals and gaskets, front drive compensation) unit, fuel pump, cold start cable), reservoir, valves, accumulators,
shaft, front axle shaft, bearings, wheel valve, fuel pressure regulator, fuel injec- valve linkage, suspension pressure reser-
speed sensors and hubs. tors (gas and diesel), fuel injector hold- voir, gas spring reservoir, oil reservoir
ers, all metal high-pressure fuel injection and cover, oil level sending unit, high-
9. 4MATIC MODELS ONLY: Transfer
lines and return lines, warm-up regula- pressure oil hose, distribution valve,
case, front axle, center section and all
tor, fuel accumulator, fuel distributor, switch level adjustment, solenoid locking
internally lubricated parts, including
mass/volume air flow sensor, primary valve, suspension acceleration sensor,
internally lubricated seals and gaskets,
pressure regulator, engine idle speed body acceleration sensor, switch load
front drive shaft, front axle shaft, bear-
control valve, fuel heater (diesel only), sensor, upper and lower control arms,
ings, wheel speed sensors and hubs.
fuel primer pump (hand operated [diesel as well as all suspension links and bush-
10. G-CLASS MODELS ONLY: Transfer only]), throttle linkage assembly, fuel ings, ball joints, wheel bearings, wheel
case, transfer case shift motor, front axle, tank and expansion tank. bearing seals and air suspension struts.
including seals and gaskets, front drive
13. STEERING SYSTEM: Power steering 15. BRAKE SYSTEM: Master cylinder,
shaft, front axle shaft, bearings, wheel
gear box including PML control valve, brake booster, Brake Operating Unit
speed sensors and hubs.
pump, pump pulley, ignition lock includ- including BOU sensors, vacuum pump,
11. COOLING SYSTEM: Thermostat, rad- ing cylinder/tumblers, drag link, steer- hydraulic unit (ABS or ABS/ETS/ASR/
iator, fan clutch, engine fan (including ing shock absorber, steering knuckle, tie ESP/SBS) wheel speed sensors, brake
electronic fan), coolant expansion tank, rods, idler arm and idler arm bushing. calipers, proportioning valve, metal and
transmission and engine oil coolers as composite hydraulic lines and fittings.
well as the metal lines and fittings.
10Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Item Coverage, continued
16. ELECTRICAL SYSTEM: Ignition coils selector wheel, servo unit, mono valve, 21. REMOTE CENTRAL LOCKING:
and secondary wiring, starter system dual valve, switchover valve, heater core Transmitters (excluding batteries) and
components, as well as all electrical and heater housing assembly. receivers.*
motors, wiring harnesses and connectors,
18. BODY: Window regulators, sunroof 22. CLOSING ASSIST: Actuators,
starter lockout switch, sending units,
cables, front and rear windshield wiper switches, and supply pump.*
sensors, switches, fuse boxes, relay
linkages, power seat drive cables and
modules, control modules, transmitters, 23. SOFT TOP/RETRACTABLE HARDTOP:
seat belt assemblies.
instrument panel, gauges, rheostats, Mechanical linkages, hydraulic unit,
potentiometers, blower motor series 19. CENTRAL LOCKING SYSTEM: valves /solenoids, switches and sensors.*
resistors, alternator pulley, voltage Actuator/element, pneumatic check
regulator, diodes, buzzers, horns, 24. ROLL BAR SYSTEM: Roll bar
valve, switches and linkages.
actuators, timers, electro-mechanical mechanism or complete assembly; roll
valves, solenoids, as well as air bag 20. TOWING: In the event of a mechanical bar, hydraulic cylinders, hydraulic unit,
contact plate (located in steering wheel), breakdown due to a covered part during valves /solenoids, actuators, and
heated seat elements, and global the term of this Limited Warranty, and switches.*
positioning system (GPS). if the towing charges are reasonable
25. AUDIO SYSTEMS: Head unit
and competitive, the cost of towing the
17. CLIMATE CONTROL: All electrical radio, speakers, audio amplification
vehicle to the nearest authorized
components noted above, as well as the system, CD player, changer and antennae
Mercedes-Benz Dealer is covered.
A/C compressor and clutch, receiver/ system.
drier bottle, refrigerant hoses and Additional charges not covered by
connections, evaporator, expansion valve, this Limited Warranty may be applicable
condenser, rear vent control cables, for a breakdown location that is not a
vacuum actuators, all vacuum valves and reasonably accessible roadside location,
elements, auxiliary cooling pump, cold as determined by the authorized
engine lock-out switch, temperature Mercedes-Benz Dealer Technician or
tow service provider.
11Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Item Coverage, continued
26. SATELLITE RADIO SYSTEM: All com- 30. MODULAR CONTROL SYSTEM (MCS)
ponents of satellite radios are covered — M-CLASS ONLY: MCS — centralized
under this warranty if they have been component control unit, single CD player,
installed at the factory or by an author- CD changer, audio amplification system,
ized Mercedes-Benz Dealer using navigation system and antenna system.
approved components.
31. HYBRID VEHICLES: High-Voltage
27. NAVIGATION SYSTEM: CD drive, Battery coolant system, Electric Drive
control module, antenna system. motors, Regenerative Braking System
components.*
28. OPTICAL NETWORK: Fiber optics
and connectors associated with optical *MBCPO Limited Warranty coverage applies
componentry. to vehicles bearing these items as original
equipment only.
29. COMAND: Control display unit, If you have any questions regarding
central processor, steering wheel control the coverage of this Mercedes-Benz
system, integrated CD drive, integrated Certified Pre-Owned Limited Warranty,
navigation processor, GPS antenna please consult your authorized
system and navigation CD drive. Mercedes-Benz Dealership or contact
MBUSA at 1-800-FOR-MERCedes
(1-800-367-6372).
12Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Exclusions
What Is Excluded From This Warranty 8. Damage due to accidents, fraud, negli- 10. Normal maintenance such as:
gence, misuse, improper adjustments, – Cleaning and polishing
1. Vehicle batteries modification, alterations, disconnection,
– Lubrication and filter changes
2. Shock Absorbers/Suspension Struts or tampering. Damage due to accidents as specified
or acts of nature of other events beyond
3. Phone – Engine tune-up
the control of MBUSA; damage from
objects striking the vehicle. Misuse of – Wiper blades
4. Soft top, including:
the vehicle such as but not limited to: – Replacement of worn brake pads
– Fabric top and discs
– Driving over curbs
– Rear glass/plastic window Refer to the Service Booklet for details.
– Overloading
– Headliner
– Improper operation 11. Damage due to alterations (changes
5. Glass – Operating without regard to or additions) to the vehicle that adversely
vehicle warning lights affect its performance, reliability, and
6. Vehicle paint and trim
– Storage or transport longevity.
7. Damage caused by outside influences:
(Proper vehicle use is described in the 12. Damage caused by other than origi-
Resultant Damage from factors such as:
Operator’s Manual.) nal equipment parts: Any malfunctions
– Fuel caused by the use of other than
– Fluid contamination 9. Damage due to lack of maintenance or Mercedes-Benz original equipment
lack of proper maintenance or failure to or MBUSA-approved spare parts or
– Improper fuel usage
use specified maintenance parts and flu- accessories.
– Improper adjustments ids as described or indicated in the vehi-
– Corrosion and algae cle’s Service Booklet.
13Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Exclusions, continued
13. Altered odometer: Any vehicle on 16. Liability from use of the vehicle: 20. Items, systems, parts, and accesso-
which the odometer has been altered and Liability for damage to property or injury ries not identified as covered: If a sys-
the actual mileage cannot be determined. or death of any person arising out of the tem, item, part, or accessory is not listed
operation, maintenance, or use of the on pages 9-12 of this document in the
14. Consequential damages: Primary and
vehicle whether or not related to the section titled “ITEMS COVERED UNDER
Secondary Loss Definitions
prescribed repair. THIS WARRANTY,” it is not covered by
Primary Loss: This MBCPO Limited this MBCPO Limited Warranty.
17. Vehicle used “for-hire” purpose or
Warranty only covers the Primary
commercial rental: Vehicle cannot be If you have any questions regarding
Warranted failed part, as well as damage
used for commercial purposes. the coverage of this Mercedes-Benz
to other components which are damaged
Certified Pre-Owned Limited Warranty,
as a direct result of the failed Primary 18. Taxes: Any and all taxes required
please consult your authorized
Warranted part. on this Limited Warranty except where
Mercedes-Benz Dealership or contact
prescribed by law.
Secondary Loss: Secondary losses are not MBUSA at 1-800-FOR-MERCedes
covered by the MBCPO Limited 19. Extra expenses: This MBCPO Limited (1-800-367-6372).
Warranty. Examples of Secondary Losses Warranty does not cover:
include but are not limited to – Loss of the vehicle during
Consequential Damages, which are dam- warranty repairs
ages / expenses incurred subsequent to – Lodging bills
the primary loss.
– Substitute transportation rentals
15. Repairs at nonauthorized dealers: – Other travel costs
Otherwise covered repairs when the
– Telephone calls
prescribed repair is not performed by an
– Loss of pay
authorized Mercedes-Benz Dealer.
14Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Limits of Liability
Limits of Liability THE IMPLIED WARRANTIES OF PRIMARY AND SECONDARY LOSS
MERCHANTABILITY AND FITNESS DEFINITIONS
The only remedy available under a FOR A PARTICULAR PURPOSE ARE
Mercedes-Benz Certified Pre-Owned PRIMARY LOSS: THIS MBCPO LIMITED
LIMITED TO THE DURATION OF THIS
Limited Warranty is the prescribed work WARRANTY ONLY COVERS THE
WARRANTY AS DEFINED ON PAGES 6,
performed in accordance with the terms PRIMARY WARRANTED FAILED PART,
7, AND 8.
of this warranty. AS WELL AS DAMAGE TO OTHER COM-
Some states do not permit the PONENTS WHICH ARE DAMAGED AS A
There is no liability for incidental or exclusions or limitations of implied DIRECT RESULT OF THE FAILED
consequential loss or damage under this warranties, so these limitations may PRIMARY WARRANTED PART.
warranty including, but not limited to not apply to you. This warranty gives
liability for the following: SECONDARY LOSS: SECONDARY LOSSES
you specific legal rights. You may also
• Injury ARE NOT COVERED BY THE MBCPO
have other rights which vary from
LIMITED WARRANTY. EXAMPLES OF
• Loss of life state to state.
SECONDARY LOSSES INCLUDE BUT ARE
• Property damage This is the only warranty given with the NOT LIMITED TO CONSEQUENTIAL
• Loss of use purchase of an MBCPO vehicle. DAMAGES, WHICH ARE DAMAGES /
• Loss of time, inconvenience, EXPENSES INCURRED SUBSEQUENT TO
NEITHER MERCEDES-BENZ USA, LLC,
or commercial loss THE PRIMARY LOSS.
OR THE AUTHORIZED MERCEDES-BENZ
Any amount exceeding the actual DEALER ASSUMES OR AUTHORIZES Some states do not allow the exclusion
market value of the vehicle is not the ANY OTHER PERSON TO ASSUME or limitation of incidental or consequen-
responsibility of MBUSA. FOR THEM ANY OTHER LIABILITY IN tial damages, so the above limitation
CONNECTION WITH SUCH VEHICLE. may not apply to you.
15Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Vehicle Service
Vehicle Service Benz Dealer of your choice will • Maintenance service as recom-
perform Mercedes-Benz Certified mended in your vehicle’s Service
Conditions and Vehicle Service Pre-Owned Limited Warranty repairs Booklet can be performed by any
Requirements for Your Warranty or replacements. Please present this qualified service outlet. However,
• This Mercedes-Benz Certified Pre- booklet to your Mercedes-Benz Service we recommend that all maintenance
Owned Limited Warranty is applicable Advisor to speed service order write-ups. service work be performed by your
only in the United States and Puerto authorized Mercedes-Benz Dealership,
• Your vehicle should be delivered to
Rico. which has the trained personnel, tools,
the Mercedes-Benz Dealer during
• Within the scope of this Limited normal service hours, and a reasonable diagnostic instruments, and service
Warranty, any covered defective parts time should be allowed for performance reference literature necessary to per-
in your vehicle will be exchanged or of the repair. form the recommended maintenance
repaired by your Mercedes-Benz correctly and systematically.
• Mercedes-Benz requires that you
Dealership. Mercedes-Benz recom-
service your vehicle at our specified Failure to follow the required
mends Genuine Mercedes-Benz Parts,
mileage intervals. Your Operator’s Mercedes-Benz service maintenance
exchange units, and factory-approved
Manual and your vehicle’s Service
accessories for all of your vehicle’s schedule—using specified materials,
Booklet contain this information.
replacement parts. These parts meet fluids, and parts, at the specified
These services help assure the proper
the same exacting quality control intervals—could cause vehicle damage
operation of your vehicle. The required
standards as the original equipment not covered by this warranty.
service maintenance is available at all
on your vehicle and comply with all
authorized Mercedes-Benz Dealerships.
applicable Federal and State safety
regulations.
• Repairs covered under Mercedes-Benz
warranties must be performed at an
authorized Mercedes-Benz Dealership.
Any applicable, authorized Mercedes-
16Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Emission System Warranty and Maintenance
Emission System Warranty and More frequent maintenance may be For detailed information concerning
Service Maintenance needed for vehicles under severe emission control system maintenance,
operating conditions such as dusty areas, please refer to your Service Booklet.
Where applicable, your vehicle may very short trip driving, or trailer towing. If you want additional information
qualify for any remaining portion of the concerning tune-up specifications or
Emission Systems, Emission Performance, Emission system warranty obligations
emission control system maintenance
or California Emission Control System are not dependent upon the use of any
jobs, we recommend a special
warranties. particular brand of replacement parts,
Maintenance Manual, which is available
so you may elect to use non-genuine
The law requires your vehicle to conform from your authorized Mercedes-Benz
Mercedes-Benz parts for replacement
to exhaust emission standards. To provide Dealership or directly from MBUSA.
purposes. We recommend the use of
the best vehicle performance and lowest Mercedes-Benz spare parts for service
vehicle emissions, you are responsible to and repairs, however, since they have
see that all recommended maintenance been made according to manufacturer
procedures detailed in the vehicle’s specifications.
Service Booklet are performed at the
specified times and mileages. The It is also important to use only fuels and
emission control warranty does not lubricants meeting factory specifications
cover failures due solely to owner abuse since the emission systems warranty
or lack of proper maintenance. (Refer to does not cover the repair or replacement
the original new vehicle Service and of parts necessitated by failure to use
Warranty Information booklet for more such items.
information regarding coverage.)
17Service and Warranty
Mercedes-Benz Certified Pre-Owned Limited Warranty — Transferability
Transferability DEFINITION OF TERMS
*Private Party Purchaser: Any purchaser
If you transfer or sell your vehicle to a of the vehicle other than a motor vehicle
Private Party Purchaser*, the remaining dealer, an authorized Mercedes-Benz Dealer
benefits under the Mercedes-Benz or a person engaged in the business of
Certified Pre-Owned Limited Warranty buying, selling, or exchanging vehicles.
can be transferred to the new owner.
(If, however, the vehicle is sold to a
Dealer or other vehicle reseller, the
warranty terminates.)
To complete the transfer to a Private
Party Purchaser:
• Provide the Mercedes-Benz Service
Booklet and Mercedes-Benz Service and
Warranty Information booklet for the
vehicle to the Private Party Purchaser.
• Complete and send to MBUSA the
“Notice of Address Change or Change
of Ownership” card in the center of
this booklet.
The Mercedes-Benz Certified
Pre-Owned Limited Warranty can not
be transferred to another vehicle.
18SERVICE EXCELLENCE Your authorized Mercedes-Benz Dealership is dedicated to service excellence. Whether your Mercedes-Benz vehicle requires a small adjustment or major service, your Mercedes-Benz Dealership’s objective is to get your vehicle back on the road as soon as possible. For the life of the warranty, you are protected by 24-hour Roadside Assistance throughout the United States. Consult your Roadside Assistance Program literature for details, terms, and limitations on benefits. For assistance, just call: 1-800-FOR-MERCedes (1-800-367-6372). If you have any questions regarding the service requirements of your vehicle, please consult your authorized Mercedes-Benz Dealership or contact MBUSA at 1-800-FOR-MERCedes (1-800-367-6372). If you lose your vehicle’s Service Booklet or Service and Warranty Information booklet(s), please contact your Mercedes-Benz Dealership for a replacement.
Mercedes-Benz USA, LLC, One Mercedes Drive, Montvale, NJ 07645 CPO-04-09 Version 11/2011 All information in this publication is correct as of publication date. The details are subject to change. All rights reserved. Reproduction or translation in whole or part is not Certified Pre-Owned permitted without written authorization from the publisher. Printed in USA. by 2011 Mercedes-Benz USA, LLC, Daimler AG, Stuttgart, Federal Republic of Germany Mercedes-Benz
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